Public Storage Self-Storage Units at 11575 New Halls Ferry Road, Florissant, MO

I had a lot of questions, and Ms. Rita had a lot of answers! Professional and friendly customer service.

Rita the manager is great and very informative. She is pleasant and patient and love to keep her the area very clean

I love this place ,very clean ,quiet, also the the property owner Rita is lovable ,and keeps a safe environment for all her tenants units ,this place is amazing ....I would give it a 10 star if it was a option.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ there's the option lol...good job Rita you're the best

I wasn’t sure quite sure what I needed, so I had a lot of questions. Rita was very patient and knowledgeable. She took her time explaining things to me and didn’t try to rush me off. Very pleasant experience-I highly recommend!

The property manager Rita is very helpful and responsive. She is very educated and the property was safe and secure. If needed I will rent again.

Ms,Rita is always welcoming and educated about the rentals. Very much appreciated 😊

Great customer service. Ms. Is great!

I haven't had any issues that I didn't cause. Even after being late on my payments the staff works with you to find reasonable solutions. I would recommend them to anyone.

Excellent service the lady’s upfront were awesome every time I needed anything

Rita was very helpful in this matter and so patient with us She is the best!

Very helpful staff and polite customer service

I was having issues with a different public storage so I came down to this location. I was already stressed out with moving, but when I came in and spoke with Mrs. Rita she made things so much better. She listened to the issues that I was having and did everything she could to make things better and get me set up with the storage unit that I need. I really thank her for making a really stressful situation not as stressful as the other public storage that I went to originally.

Office manager Rita was very helpful and welcoming. She went above and beyond to make sure that the reservation worked.

Thank you to the district manager for reaching out and working my issues with Public Storage.

I purchased a storage space online and it turned out to be the wrong size. Rita quickly helped me switch to a bigger unit and was so nice and helpful. Thanks

Rita was very friendly helpful and knowledgeable and did an awesome job !

Ms.Rita is very helpful and was great at helping me out with everything I needed

This PLACE is a *SCAM* DO NOT TRUST THEM All OF MY PERSONAL ITEMS VALUABLES MEMORIES GOT STOLEN BY PROPERTY MANAGERS I WAS TOLD BY THEM THAT DIDN’T HAVE CAMERAS ALL OVER AFTER MY THINGS CAME UP MISSING ITS A SETUP they did not say that in the Beginning your belongings will not be SECURE This is Ridiculous how they plot on peoples Valuable items HOW COME ITS NO CAMERAS IN THE BACK AND WE ARE PAYING FOR SECURITY Then The PROPERTY MANAGER LIVE ON THE PROPERTY And These Reviews On Here Are Fake every single time I went up there I would hear so many people complaining that’s what made me want to hurry and get my belongings out but this is Very Unfortunate for Me because the next time I went up there my stuff was gone i had Laptops IPhones All MY Clothes ARE GONE ALL MY PICTURES PERSONAL INFORMATION APPLE WATCH ENTERTAINMENT SYSTEMS JEWELRY SOUVENIRS ALL MY IMPORTANT PAPERS THEY TOOK THAT MY SHOES PAINTINGS MY NICE DESIGNER BAGS ALL MY MEMORIES OF ME AND MY FAMILY MEMBER BEFORE THEY JUST PASSED AWAY AND PLENTY MORE GONE BECAUSE OF GREED I’ve been trying to cope with Losing Everything I worked hard for This is the Worse Experience I’ve had with a Storage Facility And The Pictures That My Friend Posted Who was a Witness Says ALOT his name on here is Micheal go to new reviews I have Multiple Before pictures as well when I first put my stuff in the unit EVERYONE at this place is Beyond RUDE AND DISGUSTING for this If you rent with them they will get you sooner or later remember that EVERYONE PLEASE Spread The Word on all Platforms This Place Doesn’t Deserve Anyone’s Precious Valuables it Needs To Be Completely SHUT DOWN And doesn’t even deserve *1 star

Pls don’t go to this store the Manager stole all my friend’s stuff I highly don’t recommend if you want to keep your stuff

Looking for bubble wrap

Very good communication skills & very understanding when it comes to her customers love her energy

This was a worse experience ever for my friend ever. I witnessed how her stuff was stolen by the staff member, especially the most important ones. They don’t even have cameras for the back side. I will never recommend someone to such negative services. Pictures uploaded says it all !!!

Yall know the prices went up here. Rusted out units and now with a price increase. I literally was sent an email 2 days before the price jump. Ridiculous.

Customer service was excellent They had a new employee and she was wonderful also. They got me in there so fast with the move in special and I was delighted for the deal. Thanks again for both of y’all help.

I've been storing with this company for 3 years and have seen many managers but the new manager Kellie has really been amazing with all she does to improve the property!

Kellie was awesome! She showed me two different size units to help me decide which space to rent! And the rental process was quick and easy!

5 ⭐⭐⭐⭐⭐+ Ms Kellie was very easy to work with. This was my first time renting. If you need a short or long term storage unit come and take a tour of public storage at 11575 New Halls Ferry Rd

Tabatha was great! 👍

Customer service worker Tabitha treated me very well very helpful running her little heart out all over the property trying to accommodate everybody if I needed any service from a customer service for anyting I would choose her

Tabitha is thorough with a great personality