Public Storage Self-Storage Units at 11575 New Halls Ferry Road, Florissant, MO

Rita was very friendly helpful and knowledgeable and did an awesome job !

Ms.Rita is very helpful and was great at helping me out with everything I needed

This PLACE is a *SCAM* DO NOT TRUST THEM All OF MY PERSONAL ITEMS VALUABLES MEMORIES GOT STOLEN BY PROPERTY MANAGERS I WAS TOLD BY THEM THAT DIDN’T HAVE CAMERAS ALL OVER AFTER MY THINGS CAME UP MISSING ITS A SETUP they did not say that in the Beginning your belongings will not be SECURE This is Ridiculous how they plot on peoples Valuable items HOW COME ITS NO CAMERAS IN THE BACK AND WE ARE PAYING FOR SECURITY Then The PROPERTY MANAGER LIVE ON THE PROPERTY And These Reviews On Here Are Fake every single time I went up there I would hear so many people complaining that’s what made me want to hurry and get my belongings out but this is Very Unfortunate for Me because the next time I went up there my stuff was gone i had Laptops IPhones All MY Clothes ARE GONE ALL MY PICTURES PERSONAL INFORMATION APPLE WATCH ENTERTAINMENT SYSTEMS JEWELRY SOUVENIRS ALL MY IMPORTANT PAPERS THEY TOOK THAT MY SHOES PAINTINGS MY NICE DESIGNER BAGS ALL MY MEMORIES OF ME AND MY FAMILY MEMBER BEFORE THEY JUST PASSED AWAY AND PLENTY MORE GONE BECAUSE OF GREED I’ve been trying to cope with Losing Everything I worked hard for This is the Worse Experience I’ve had with a Storage Facility And The Pictures That My Friend Posted Who was a Witness Says ALOT his name on here is Micheal go to new reviews I have Multiple Before pictures as well when I first put my stuff in the unit EVERYONE at this place is Beyond RUDE AND DISGUSTING for this If you rent with them they will get you sooner or later remember that EVERYONE PLEASE Spread The Word on all Platforms This Place Doesn’t Deserve Anyone’s Precious Valuables it Needs To Be Completely SHUT DOWN And doesn’t even deserve *1 star

Pls don’t go to this store the Manager stole all my friend’s stuff I highly don’t recommend if you want to keep your stuff

Looking for bubble wrap

Very good communication skills & very understanding when it comes to her customers love her energy

This was a worse experience ever for my friend ever. I witnessed how her stuff was stolen by the staff member, especially the most important ones. They don’t even have cameras for the back side. I will never recommend someone to such negative services. Pictures uploaded says it all !!!

Yall know the prices went up here. Rusted out units and now with a price increase. I literally was sent an email 2 days before the price jump. Ridiculous.

Customer service was excellent They had a new employee and she was wonderful also. They got me in there so fast with the move in special and I was delighted for the deal. Thanks again for both of y’all help.

I've been storing with this company for 3 years and have seen many managers but the new manager Kellie has really been amazing with all she does to improve the property!

Kellie was awesome! She showed me two different size units to help me decide which space to rent! And the rental process was quick and easy!

5 ⭐⭐⭐⭐⭐+ Ms Kellie was very easy to work with. This was my first time renting. If you need a short or long term storage unit come and take a tour of public storage at 11575 New Halls Ferry Rd

Tabatha was great! 👍

Customer service worker Tabitha treated me very well very helpful running her little heart out all over the property trying to accommodate everybody if I needed any service from a customer service for anyting I would choose her

Tabitha is thorough with a great personality

Crystal is awesome and amazing at her job. She helps me out alot, gives me updates on my account and makes sure I’m not falling behind on my payments.

Easy to use. Cool location. Get the app it makes the experience better.

Chrystal was very knowledgeable about the business I was in today look at prices and wanted to see some units for a future move I'll definitely be back when I need to store my stuff great customer service

Chrystal is a wonderful person I’m so happy with the service she provides excellent employee y’all are blessed to have her keep up the good work

Crystal was Amazing. Very knowledgeable, very professional. I highly recommend this location for the safety of you items.

How do I get them to change my lock. I've mussplaced the key and these people are NEVER at work. U keep getting put on hold. Nobody answers. I'm soooo angry. I got stuff I need to do and I entrusted them . The lack of perfessionalism is beyond.

Chrystal was very helpful and informative. Made this process very easy

Manager Chrystal was great to handle a customer issue fast and professionally.

Chrystal is the best!

Chrystal

Chrystal was great with moving units over for me due to damage!

Chrystal was very helpful!

Chrystal has good customer service

Chrystal was great and has great customer service

Thank you so much Chrystal for the great customer service

Chrystal is great

Great service thanks Chrystal!!

He is wonderful worker Leon thx

Leon was a big help

I worked with Leon today and he did great assisting me with finding a storage unit originate ASAP. He was very informative and saved me a trip me a trip to another store unit By switching over my reservations and allow me to check out the storage space bridge space. Keep up the excellent customer service. 😊

Leon was great. Took care of everything for me, would definitely recommend.

Brevon was so fast and helpful I would recommend everyone to do business with this specific location.

Brevon the property manager was fast with the applying process n very helpful with helping me save some money also he also was patient with me

Brevon was very helpful today

Brevon great service very helpful great personality

Brevon was a great help today . Will recommend to others !

I have my furniture storaged here i get great service here

This place has been a nightmare from the beginning. Very apathetic customer service with little care for whether or not we remain customers. We are renting 3 units. They charged us $39 late fee for a $15 unpaid fee for insurance that we cancelled. They are hardly ever in the office and when they are they act like they are doing you a favor by being there. We are pulling our items from there and will never recommend or return to public storage again. The guy who is usually "there" goes by Blue. This is the one at 11575 New Halls Ferry in Florissant, just in case there is any misunderstanding. Other locations may be great and have awesome customer service, but I'd strongly caution against using this one, and we are unwilling to take the risk at any other location for fear we'll just be back in the same boat. Life Storage and/or Extra Space Storage, we've heard great things about you. You're about to get the business Public Storage obviously doesn't want.

Average prices for size of units. Good security. The only thing I do not like or agree with is it is not open 24 hrs. Opens at 9 AM and Closes at 9PM. Therefore it is only open half the day.

Erin Berger has outstanding customer service she helped me with a on going issue that no one else would assist me in and i appteciate her help. She is great...

I've lost a lot valuable things and clothes because it gets wet in there. Smells like mold and many of my valuables and clothes were molded.

Preston was amazing and so helpful with my storage needs today. His patiences and knowledge put me at ease!

I love the storage unit is very nice clean and nice people working there

Brevon was excellent!!!

The guys are great.

Friendly

Wish it was climate control will still need to have storage going to move to one that's climate controlled, however the manager of this site was very helpful when I was looking for a unit kudos to him. Sorry to move but have items that need this.

Brevon was the most pleasant gentleman he made me feel really comfortable & he was very knowledgeable about about the the storage facility if you need storage space i highly recommend this public storage facility

Breven has been an Awesome manager! Very helpful and knowledgeable of public storage rules and regulations. Thanks Breven for your customer concern and care. Gilda

Brevon was very helpful and information he provided has truly helped me make this transition easier great guy !

Brevon was a great help today thanks PS

Good

The district manager at this place has a lot to be desired for bedside manner stink he's too nosy people that have rental there better take inventory if everything they have cuz it might come up missing not by me but by the DM

Brevon was very helpful....thanks muchh

I MOVED IN THIS STORAGE UNIT WITH THE PROPERTY MANAGER ON 08/27/2020 I DIDNT EXPECT TO BE THERE LONGER THAN 2 WEEKS SO I OPTED OUT OF THE INSURANCE HOWEVER MY PLACE TOOK LONGER THAN I THOUGHT TO BE RENOVATED SMH FAST FORWARD TO OCT 17, 2020 I GO TO MY UNIT TO MOVE OUT MY FLAT SCREEN TV WAS MISSING MY TOTE FULL OF DESIGNER HANDBAGS, MY APPLE WATCH, 2 DIAMOND BRACELETS AMD MY DAM VACUUM NOW THEY SAY ITS ONLY 2 KEYS TO THE UNIT AND I HAVE BOTH SO HOW IN THE HELL MY PROPERTY COME UP MISSING?? I TRULY BELIEVE THE PROPERTY MANAGER IS RESPONSIBLE BECAUSE THERE IS NO OTHER WAY SPECIFIC THINGS ARE MISSING FROM THE UNIT BOT TO MENTION I HAD A MOVING COMPANY TO MOVE ME THERE SO THERE IS NO WAY MY THINGS ARE JUST GONE WITHOUT SOMEONE OTHER THAN MYSELF THAT HAVE KEYS!!! I CANT BENEFIT FROM TAKING ANYTHING FROM MYSELF CLEARLY BECAUSE I HAD NO INSURANCE ON THE UNIT!! THEREFORE THE PROPERTY MANAGER IS THE ONLY OTHER PERSON WHO WOULD HAVE ACCESS TO THE UNIT!! BUT I WILL GET TO THE BOTTOM OF IT!!

In my opinion, professional, knowledgable, friendly, caring Customer Service is getting to be the exception instead of the rule. Especially in the service industry, However, I am very pleased to say that it is alive and well at this Public Storage facility due in large part to the above qualities in the Property Manager, Brevon. In my experience, Brevon went above and beyond in making sure I was informed of the process, addressed my concerns, made changes without question and gave me everything I needed for moving day. Don’t give up hope! Great customer service is still out there. Sometimes where you least expect it! Thank you Brevon! Keep up the great work!!

Erin was great and very knowledge on what type of unit I needed

This is the cleanest public storage in the Stl area. Great customer service and awesome mangers! Couldn’t imagine using any other service. Best location around!

Best storage place I have seen in the area so far. I will most likely be doing business here in the near future. Staff and facilities were top notch. While I was touring the place I met the district manager and he was super knowledgeable on many topics we spoke about!

I find this company to be a rip off they get you in then change their rates at will. I would not recommend this company.

Great customer service by Sam and La they were awesome

Thanks Preston u give me prefect service he also gave me a mask be4 I came in the office he is a very safety guy.

Great Service and fast.

Preston was so helpful answer all my questions very nice guy

Preston was nice and helpful highly recommend

Preston hook me up great deals up here on units thanks again highly recommended

Worst experience I've ever had. Total scam.

I rented a unit for 3 weeks. I moved out, cleaned my unit, and removed my lock. I then went to tell the desk clerk I was leaving he said ok and he will check later on. 2 weeks later I received a phone call saying I owed them $116 and that I should pay or it would be sent to collections. I proceed to tell them I left Feb 28 and she stated she would check the gate to see when I left. Fast forward to now, I receive a collection letter saying I owe them $116. Very bad customer service. I would not recommend anyone go here and go to another company and pay the extra money and you won't get high employees that clearly did not hear me when I said I vacated.

Brevon He did a very professional job, I was very satisfied thanks

Brevon was extremely helpful and easy to talk to, great experience

Brevon Was Real Cool And Helpful. Appreciate All The Help.

Brevon was very helpful

Amanda was pleasant and helped me get the best space

Amanda provided excellent customer service!!

Preston was prefect at showing me how to go by renting me a unit nice service i will highly recommend this location

Preston's customer service was on point highly appreciate the service

Preston was so helpful thanks I highly recommend this location

Thanks to Preston for saving my mom. when you need a Last minute storage unit or for any reason. Stop by, they will get you in and out

No problems quick and easy experience

Amanda was very helpful, informative, and great customer service

Brevon was very helpful great customer service he deserves a raise!

Brevon helped me get in and out smoothly great help !

Looking to upsize my unit...

Brevon was a great help very nice worker

Brevon was very helpful he is a great service agent !

Preston was helpful on finding the right size unit for the best price in town thanks highly recommended

Brevon provide excellent customer service

Brevon The customer service was wonderful and they helped me with finding a great space to storage my furniture and valuable items. Brevon was awesome and getting me the best space at a good price. I truly appreciate public storage for for there great and appreciate help

Preston was great nice place to store your things

Preston was very helpful and efficient and the process was quick and easy. Thanks

Brey was very helpful she went above and beyond, to show me units. But after considering other options im not going to rent from this company. Great customer service with Brey. I received a phone call from the district manager called me to change my review and was going to send me a check for $25.00 and one of there locks, I did change my review but now since I have not received any check or lock as promised I'm changing my review of public storage. I would not recommend this location at all.

Brevon was AMAZING!!! With so much to do in such little time, he had us IN & OUT!!! Just the type of top quality service I like!!! Thank you so much Brevon!

Brevon was great!

Brevon was very professional. He greated us as we came into the store. He answered every question we had. He was very friendly, polite, and vey detailed about his information. Yes I would recommend this site to my friends and family.

Brevon was very good to me I like the work he do🤩

Brevon has great customer service. He helped me find the perfect storage place! Thanks alot

Brevon very efficient and knowledgeable of the faculty... provided excellent customer service

Brevon gave enough information to make my visit comfortable

Very dependable place far as my experience has being this far can't complain

Brevon was very respectful and has great customer service

Brevon was very helpful and very informative helped me understand everything i needed to as well has how to protect my storage

Brevon was very experienced and well mannered he explained every detail.

Brebon Was a Great Help and Very Professional!!!!!

My experience at this location was great Brevon showed us several storages and took his time explaining everything to my husband and myself thank you

Brevon was very helpful! Had me in & out with everything that I needed. Great Service

Brevon was cool and helpfull!!! 😁😁

Lauryn was great help and very pleasent!!😀

Thanks again Preston made things easy and fast highly recommended very secure place

Brevon was very helpful today great service agent will recommend others to this location

Brevon great service responsible person

What time does the gate close

Great service! Preston and Lauren made everything so easy and fast.The staff on hand was Friendly and I highly recommend.

I really enjoy my experience at pulbic storage Preston made everything easy and fast highly recommend

Brevon was very helpful today great person

The greatest customer services by far... their effort and care and patience was outstanding thanks to Gloria and Karen I felt appreciated and joyful through my experience

Brey and lauryn we're excellent employees

Brevon was very helpful.

Brevon

Brevon awesome service very friendly and helpful

Brevon was a great help getting me situated.

Be careful when dealing with them! They like to change price and due dates to confuse you so, they can take whatever it is you got in storage. Big Smile.

Preston was very helpful and efficient I would recommend this location if you need storage space

Lauryn was great!

Good job today!!!!!

Brevon was very helpful and knowledgeable about the storage units. Very customer friendly and made my experience wonderful this will be my permanent place for storage

Preston was a big help i highly recommend this place for your storage needs thanks my man

Excellent service from Ashely, Lauren, and her boss Samantha

Preston and lauryn were great! Good customer servicing skills.

Ashley was very nice, and gave a great tour of the spaces and building. She made sure that I understood all the rules and fees! -M. Davis

Wow what a great deal Preston broke everything down on moving my things in my unit highly recommend this place

Public Storage is great I had questions and Preston help me out easily I will be coming back to storage my things highly recommend this location very clean as well

Brevon took care of us well

Had a wonderful experience at public storage Ashley and Preston help me decide what size boxes I needed. Highly recommend this place for rental.

Preston was helpful and personable. I was impressed that while taking me on tour, he picked up trash blowing in the wind.

I was at public storage a person by the name of Preston help me out Preston make this place a great place to store at thanks again

Wow this place is magnificent Preston help me with my stroage need he pretty must made my move in too easy i highly recommended everybody come here

Preston was so helpful with my move I think he's one the best worker they got thanks again

Preston, provided wonderful service to me during my move out of Unit 110. Keep up the good work Preston.

Brevon is very through and helpful. Quick and informational.

It’s 10:34 am on a Saturday where the hell is the Property managers? They aren’t in the little cart riding around actually working I’ve been wait for 30 min to talk with someone. Wish I could come late and take breaks when I wanted at my job

Brevon was very professional and helpful

Pacey was really great to deal with. She has a beautiful personality.

Ms. Pacey... Excellent customer service...great personality and smile...thanks

Brevon I was really happy and satisfied with the help he gave me a wonderful polite young man yall could promote him he is a excellent worker unlike your others

Brevon has very good customer service

Preston was great on helping me move in am tell all my people to use his storage place great service

Brevon was excellent. Efficient and informative.

Lakishea and Meagan was wonderful: I’ve tried 4 other storage places and they got me together.

Extremely helpful and great customer service. Lakishea was knowledgeable and friendly.

Need more wheelchair assistance

Lakishea and Karyn has awesome customer service skills!

“Keke do you love me? Are you riding?” Karyn and Keke areGreat ppl at public storage.

Great service by Preston and brevon really gave great service

Preston and Bre work good as a team in renting my space very good at what they do thanks. Everyone should go there

Great Service AT THE NEW HALLSFERRY LOCATION I DEALT WITH DISTRICT MANAGER "Sam Christiansen" & Relief Manager Leon...& LAKEISHA THEY WERE terrific...no Bull...They help me adjust my Late Fees$$...& Left satisfied & Secure to keep my Belongings stored at this Location...

My experience was nice & simple. Didn’t have any problems reserving a space. A guy name Preston got everything done for me in about 10 min. Good customer service, no complaints.

Preston was on point really help us out so much i really love his service

Preston & Karen was so helpful on renting me my space they do a great job on keeping the place clean

Brevon he was wonderful to deal with. Very polite!

Lakishea Was The Fastest And Politest Worker I’ve Dealt with . Great Job

LaKishea was very nice and informative a pleasure working with her.

Karen was very helpful and very satisfying

Karen was very knowledgeable and patient with me while I asked all my questions. 5 stars

Brevon was excellent!! He was very helpful and knowledge about the units, policies and procedures. He left no questioned unanswered. Thank you!!

Brevon was very helpful, good customer service!

Prices done went up. 😔😔

I encountered a lovely trio of women Karen she was very professional and respectful and last but not least respectful

Brevon is great everytime with service great young man

Brevon provided excellent service!

Karen was sweet, knowledgeable, & patient with this being my first unit I’ve ever rented she made my experience very pleasant & easy to do.

BreVon great job lot of help!

Anthony is Great!!!!

Great sale guy (BreVan )he knows his job very helpful

Brevon provided excellent and professional service!

Brevon the site overseer was helpful and told me exactly what i needed he is professional and very even toned thanls for the awesome service

Brevon was a great help. He asked me what i was storing and was very accommodating. Thank you very much..

Brevon was a good help within guidance

Bre'Von was very polite answered all my questions I look forward to storing with them at this location

Brevon great service

Brevon was awesome customer service is always very professional. I'll never go to any other storage. Unless he works their.

Good location.

Lakisha was very pleasant and friendly professional and thorough with explanation

Brevon was very helpful today great customer service !

Brevon was a great help today thanks so much !

Brevon was great

Carrie was such a big help to me. Great customer service and so professional!! Will definitely be back!

Public storage annually goes up on the rent. Not a good look. Will be moving out soon.

I thought Bre'von did a great job. Very friendly

Bre 'Van is very accommodating and helpful

Clean and great customer assistant.

Brevon possess great customer service skills!!!! Promote

Brevon

Andrew was great. He was very professional and nice. He help my family out alot. I'll recommend him to others.

Bre'von Was very polite and help me find a storage that best fit my needs Thank you

BreVon was a gentleman and very helpful!

Andrew is a great rep he has a awesome personality and he shows concern in your needs and wants .he has a lot of patience and it was great working with him

Brevon serviced me good today

Brevon and Andrew quick and excellent service.

Facility was clean service was quick and efficient.

Brevon was very friendly and professional. He explained everything that i needed to know thoroughly. Exceptional customer service!!!!!

Too expensive

Brevon helped me today...most appreciated!!

Bre'Von did an excellent job and gave great customer service!

Bre'von awesome assistance!!!!!

my sister Natile did a rental yesterday & shaneika was a big help thanks

Awesome customer service experience from Bre'Von at Public Storage!

Very customer friendly and professional. Bre´Von answered all questions and provided additional information.

I highly recommend them for storage My friend (Lashira) and I came to this facility walked in and Mrs. Shaneika got my friend together In less than 30mins! The price is very convenient and payable she walked us through everything step by step Thank youuuuu for everything your greatttttt 😍😘💯

BreVon had great customer service extremely polite and fast services

Great customer service! I was help by Bre'von he explained everything very clear and was just great all over. Will come again

Shaneika was great. The first Storage was smaller than I thought. She showed me another which was perfect.

Shaneika has good customer services skills she also know how to explain all the info you want from a-z....hope they keep her as a worker maybe more

Outstanding workers Shaneika and Brevon at your 11575 New Hallsferry location gave excellent customer service

Took my granny to get a storage unit and she can't walk far distances but Shaneika accommodated her very well! She made the transaction and the rental very smooth and was extremely helpful with my granny! My granny really appreciated her being so kind and helpful, she wants to bake cookies and have me take them to her lol. So once again Miss Shaneika I appreciate u being so helpful and patient with my granny good customer service really makes her day! I'll definitely refer your company to others.

Shaneika was really helpful today. I had a hard time opening my storage and she stop what she was doing to come help me open it. She seen that I was pregnant and volunteer to help me move my stuff around to get the items that I needed. Thank you and I would recommend her and the company to anybody.

Jamaia knew what I wanted and got me out fast.

Brevon was very helpful today great customer service !

Shaneika was very pleasant and helpful. She was attentive to my needs, making sure that I had all of my storage needs. I would recommend this location anytime for you personal or professional storage needs

Love the service, convenient and the prices are awesome! Rep was very helpful and suggested much needed products to make sure my valuables were protected! Again Loved the experience... Thanks Shaneika!

Love the service Jamaia has amazing customer service

This entire company sucks... They sell u a reserve price online but when u arrive at the location to pay that price, u r inundated with a bevy of other fees. I reserved a unit at the halls ferry location. $1 for first months rent $24 administrative fees. I said ok... When I arrived the attendant said there is an additional $11 charge for insurance. I said ok. Then she said that I had to purchase the lock that was specifically designed for the unit and could not be used in accordance with anything other than their storage units for and additional $20 plus other fees... I attempted to contact their upper management, I left several voice mails as well as emails complaining and never received a call back an email nothing. I will never use this service again. This was a nerve racking and headache causing experience. Stay away from public storage for your own benefit...

Nice attitude from Jamaia and helpful!

Jamaia

jamaia was wonderful and very helpfull

Jamaia an Miyoshi was a great help. They where great. They took a lot of pressure of our moving experience. If i need storage again i will be back thanks

Service was excellent. Jamaia and miyoshi were a huge help at such a stressful time in my life. Awesome job ladies!!!!!

I was taken care of greatly !! Jamaia was very helpful and nice! I loved her customer service .

Jamaia was real nice and gave out good information

Jamia &Miyoshi They were very helpful &professional.

Miyoshi was very professional! Great help! Been here since 2009 and very satisfied.

Great service nice and friendly. From Jamaia and Miyoshi

Jamaica was Remarkable

Jamaia was very efficient and knowledgable and welcoming in the store today!

Jamaia did an exceptional job...

Jamaia she was very friendly great in explaining details in what I should get for my furniture great representative

Excellent Customer Service!!! Thanks Jamaia!!!

Was having a hard time finding a storage unit that met my needs. Then Jamaica helped us and now everything worked out great. Thank you and great customer service.

Was having a rough 24 hours trying to move. Jamaia's great attitude and exceptional customer service help push me past the final stretch. Awesome associate!

Jamaia was extremely kind and informative. Very nice and helpful :)

Jamaia was a very helpful and also very kind and curtious on my visit and would definitely look forward to seeing her when I cum to pay my bill

Jamaia really showed me great customer service, an she was very sweet, an explained all the expectations for the unit. Jamaia personality is everything❗Shes a great asset to the company

Bre'von did a great job and the air was nice and cold! Nice and clean and fast

Bre'Von was very helpful.

Bre'von and jamia were good customer service reps for me

Jamaia was very helpful and made sure I felt welcomed and wanted..would recommend her anytime

Miyoshi has great customer service and was great wit question and assistance

Brevon was very pleasant and very understanding a great help

I was really impressed with Bre'von costumer service was great! !!!!

Bre'Von provided GREAT customer service! In and out quickly!

Nice person Brevon was very professional

GREAT JOB!😉 BRE VON

Brevon was an excellent sales person, almost made me buy stuff I probably didn't need lol.

Brevon was very helpful

This was a very useful and convenient location and the office workers Mitosis, and Jamaia, we're very helpful and inviting as you entered they helped me find the storage that best fit my needs and explained everything to the best of their ability I give them five stars and would recommend anyone to this location

Great experience over at Public Storage today! Bre'Von was very polite & knowledgeable of services offered. He also got us locked in at an AWESOME monthly rate!! Thanks B!!

Great place when you have no were to go. The workers are greater.

Jamaia was awesome: polite, courteous and professional. She was helpful and offered alternatives. Wish she worked everywhere else I had to do business.

Brevon

Bre'von did a great job

This place is very convenient and tucked away. Bre'Von was very knowledgeable, prompt with getting all my info and explaining what fees and additional payments were for. Only thing that I didn't like is the junk that was thrown along the side of the fence, that made the feel of the place go down a bit for me. Makes it feel less than the professionalism i received when i walked in. Please clean up along the fence and fix it as well, I appreciate the services.

Breon very helpful in explaining in detail Thanks for being open on Sunday

Miyoshi an stacy are very helpful

Perfect ! Thanks miyoshi she was really helpful.

Miyoshi was so kind and professional. My transactions went very smoothly. Great!

Thanks for the nice experience...Miyoshi

Brevon

Miyoshi was helpful and courteous!

I really loved the customer service Bre'von gave me on 4/11/2016 thank you for your great service.

Brevon did a great job helping me find storage and figure out what i needed

Bre'von was great personality was excellent plus service was very satisfying

I had the most professional experience one could ever have! Really enjoyed doing business. Thank you to Miyoshi and Brevon!!!

Miyoshi and Sparkle greeted with a smile and did a wonderful job! Thank you ladies!

Great service thanks Miyostti

Chad did a great job assisting me

I experienced miyoshi and chad and they were very nice and professional and i would always refer ppl to them thanks again

Chad did a wonderful job explaining everything.

Excellent service from Miyoshi and Chad! Great teamwork!

Very organized and accommodating and wonderful customer service

Miyoshi was a wonderful help

Miyoshi @ public storage was very helpful & nice....she was a pleasure to meet 😃😃😃😃

Miyoshi helped me today,but Ebony was nonetheless just as helpful as Miyoshi. Thanks ladies!

Ebony was wonderful I loved her

I went to pay my grandmother storage and i received nothing but excellent customer service from ebony

Ebony and Miyoshi were really nice. Very professional and courteous! Definitely recommended!!!

The young lady and gentleman that have helped me are very nice it is so refreshing to get help from respectful young people.

Ebony was awesome not only did she help me find the space she also saved me MONEY!!!!!

Rented with Ebony today,she was very pleasent!!!!!!!

Great place to store your stuff chad and ebony were extra nice with helping me pick out the right space for my stuff. I would recommend this place to anyone!!

Ebony was awesome! She was very helpful, and very informative! This was the best customer service yet! Thanks I will be sure to refer all my family/friends!

Ebony is the BOMB!!!!

My experience was great Ebony was truly a very big help very professional she explained and took her time.She made sure we understood the terms . They made a good choice by hiring her. Great job!!!!

Chad the manager, was very helpful and detailed. Brian the district manager was very knowledgeable and concerned about the service being provided & I would recommend PUBLIC STORAGE to any one that ask.

Chad was great

The person that helped me today her name was Pacey she was very kind and helpful with everything I needed I just wanted to say thank you so much pacey for all your help and advice

I needed to have a couple moving storage containers delivered to the site so that I could place my items into storage. This location was very accommodating to my needs, as other companies told me I would not be able leave the storage containers for the time I needed to move all my items into the storage unit. On move in, Ebony was there to assist me. She was extremely nice and helpful and had a positive attitude despite having a busy day. So far so good.....hope to continue to enjoy my service from this location.

Audrey was amazing. Her customer service was great.

Erin's friendliness and professionalism make this a great location!

Ebony was a great help tody

Ebony was a great help love her

Came in an ebony did a great job

It was great ....

My first contact with this storage shed was with a women who called me and was very rude and wouldn't aloud me to say anything she just kept interrupting me. So I decided to go to this storage shed in person. When I got there was greeted by a women and her name was Ebony I was so surprised how polite,eager she was to answer any of my questions,and how thoughtful she was because she knew I came on my lunch hour to sign all the papers. Ebony has great customer service experience who ever is charge of this storage shed needs to give Ebony a raise and let her teach other lady good customer service because she should doesn't know what good customer service is. The only reason I'm rating my experience with 5 stars is because of Ebony.

EBONY WAS SUCH A WONDERFUL HELP TO ME SHE HELP ME FIND THE RIGHT SIZE THAT FITS MY PERSONAL ITEMS!!!!$

Ebony was great, very professional and friendly. She helped me figure out everything i needed. THANKS AGAIN.

Very god Ebony was very Thoughtful. and Thorough.... i am pleased with my space.

Miss Ebony was great, she answered all my question, made sure I received my discounts, and welcomed me as a customer and tenant. I feel my things will be safe here.

Casandra awesome job with customer service. Very nice worker gave me the help i needed

Good customer service from Ebony. Nice and clean

Good service once we got beyond the initial misunderstanding about my online reservation. It should have been made clear that a "Large" unit online was not the largest unit and the alternative for me should have been made clear.

great customer service from employee Ebony, she was very helpful with information in picking a storage and packing protection.

Casandra has awesome customer service skills

Came in to get some prices on units Cassandra was a big help thank you

Ebony was very welcoming and made me feel comfortable. She was professional and made sure all my needs were met before I left!

Came to get a a storage unit and Courtney helped me out and did. Great job he has great customer service and he even saved me on a unit I love that I got to get everything I needed done at the last min thanks public storage :)

I reserved my storage space online about a week in advance. Was informed there was an Adminstration fee for $20.00 + the $1.00 free month and anything after 30 days rates for the space required. OK, agreed to those terms. Received call back and confirmation of full cost. On the day I arrived with my belongings 4bedroom+ fully packed truck, the employee walks me up to the spaced supposedly reserved, it already had a lock on it. Somebody else stuff was in there. She proceeded to show me other units available, but stated that the particular units that were left and shown to me "Required" that I purchase the company's locked for an additional $20.00, even though I had already purchased my own. We get on the inside to complete paper work and again, I am told that its "Required" that I purchase a monthly insurancne plan for the Company's unit that was housing my belongings. I stated that the Company was FALSE ADVERTISING, due to the fact that the fees that's "REQUIRED" are not shared at the time things are being "Reserved." The employee asked me toting around a large truck with 4+ bedroom furniture in the afternoon, " Did I want it?" I looked at her and said, "What I am I going to say, No!?!?!??" No, it wasn't a whole lot of money, but the principle is.... I, in advance reserved a space, that they rented out or was Never available, and because of that had to be forced to spend more money, when moving is ALREADY expensive, then forcing me to purchase monthly insurance. The $1.... promotion is a pawn. ALL POSSIBLE FEES AND CHARGES SHOULD BE DISCUSSED AT THE TIME OF RESERVATION, giving the customer the option to choose this company or others. Store Manager was there also and no one apologized for the inconvenience or misunderstanding. Had I the attitude of "take it or leave it." Outside of all the negative, the space was clean and accomodationing for all my belongings.

Move in went well.. Courtney

The service was great Ebony was very informative and easy to work with. I'm really particular about customer service and she was awesome!

Courtney was the person that helped me and I was very satisfied with customers service. I will recommend anyone to come here.

I went to the facility on the first real cold day of the year and so the keypad was frozen. Nonetheless, Ebony walked me through the gate...showed me my unit after I told her all that I had to store. It indeed was the right size for all that I had. But Ebony impressed even more with the customer that was in front me who just needed information. She left well informed and even got some GREAT packing tips. I'm glad that I was able to find a storage place with good customer service near my new residence.

Ebony was super nice and efficient. Even in cold. It is freezing but she didnt let it effect her attitude at all.

Jennifer at this location has been extremely helpful. she help move from one location to the next. I had a few issues before I came but she definitely helped keep me calm..Thanks Jennifer

Audrey was very helpful and she is a very sweet person! Thank you for the great service!

Pleasant. Both Audrey n Alexi were very professional and nice

Stacy and Courtney great helpers loved it

Stacy is great customer service.

Arisha is very helpful and knowledgeable with deciding on the storage space that I needed. She is very patient as well as pleasant. My unit was very clean. Access is very convenient. Overall experience is great. Thank you Public Storage. And a very special thank you to Arisha.

Arisha was very helpful and personable! I'm glad that I chose this location! I will return.

It was Amazing! Arisha really fulfilled all of our needs. Keep up the good work PS.

Ebony was very helpful

Ebony was very nice and helpful...very knowledgeable of her job...would definitely recommend this property

Arisha was very helpful with my move.

I love the relationship I have developed with the staff @ PS they were very friendly, considerate, and understanding. Two employees were outstanding (Jernisha and Arisha). Thanks to both of you all in our time of need~ you all always found a way to put a smile on our face!!!!! Thanks Thanks Thanks! !!!!!!! Keep up the. Great Customer Service!

Came in to get information on a storage I was very pleased with the service arisha- provided

Very good, good customer service, and very friendly experience. Thank u ebony and arisha.

Went in to purchase boxes. Ebony exceeded my expectations! She was beyond helpful and very courteous.

Arisha was very caring and concerned about my belonging which are in another state. She communicated with the other employee's of public storage in Ohio. I really appreciated her taking care of me and showing compassion for the customer.

This is a great place real nice and clean and the workers are polite and friendly.

I had a friendly visit at this location and Arisha helped me. She provided me with the necessary essentials for my move and storage space.

This place is very clean and organized. Jernisha was able to help me out and show me the ropes of renting a storage. Jernisha was very sweet and welcoming. I would recommend people to go to this location and ask for Jernisha.

Arisha was very helpful in finding a location that fit my needs

Arisha an ebony are some very nice young ladies they where leaving out an open the store back up an sold me boxes I really appreciated that an they where in such good spirit I will recommend this location to anyone that need a storage

Mr. & Mrs. Vernon Mondaine: On last Sunday my husband fell inside our storage trying to close the door as we always have to do, our door has always gave us bad problems. When he fell the manager Ms. Arisha, was real concern if he was okay, because he didn't move for a sec. She helped us close the door along with my cousin too, then she told us she was going to move us into another storage which no other manager ever offered that to us. We are waiting on them to fix the door to the old one then we will be moving into a another storage thanks to her careness, she is awesome. we have been in this sorage for 2 years and no other worker has ever helped us at with problem but her... THANK YOU SOOO MUCH ARISHA for you careness again and help. Thank you Mr. & Mrs. Vernon Mondaine

I stopped by to pick up boxes and was welcomed by Jernisha she was so nice and informative. I will be back soon to get a storage.

Arisha was so pleasant an helpful made me feel very welcome an I will recommend this location to anyone in need of storage

My experience was great! Arisha was very helpful and courteous!

I love this place and how helpful was Arisha to me! It was a pleasant experience which is why I would recommend to anyone!

Received EXCELLENT assistance from Christine, with a lock problem I was experiencing. The day prior, the person there told me it would be 3-4 days before the lock was drilled out and I could access the unit. When I talked with Christine, she had the lock drilled the same day, and because there was a problem with the lock, she assigned me to a another unit. I understand she is going to another facility, but she will be an asset wherever she goes, because she gives great customer service

Arisha deserves more than 5 stars...she is so genuine and pleasant, she always as a smile and treats her customers with respect. She has true customer service skills & takes her job VERY serious ...and I just love her for who she is! Thanks Arisha you'rea true team player!!

Best Customer Service ever Visited location and was helped by Arisha who was very pleasant and knowledgeable.....I would recommend 1000 times over

My experience with Public Storage has been a great one. The people there are more friendly and willing to help with any and all problems or questions that you may have. I had a problem with my unit door and they had a maintenance man come out and fix it by the next time I had to use the unit. I would recommend this location to anyone that needs to be able to store anything. It is also a very secure location.

Never had to get a storage locker before, but my house wasn't ready and I didn't know how big of a unit I needed. So when I walked in and talked to Stacey, she helped me figure out the amount of space needed by the rooms of furniture I had. She was busy but took the time to help me. Based on my service with Public Storage, I would recommend Public Storage to anybody looking for a unit to get them by. Stacey must be one of your best employee's. Thank you, thank you, thank you!