Public storage has been a life saver these past two months! Erin was amazing. She was so informative and helpful. The vacate processing was so fast! Definitely use the Ellisville location for all your storage needs!
-AC
Erin the attendant was very helpful throughout, whenever we needed something..
Erin was amazing. The property is clean and well taken care of. I would recommend this property.
easy to sign up. cheap. People who helped me were nice
Staci was wonderful in getting us set up with our unit
Erin and Staci did a great job setting us up. We have begun moving things into the storage unit.
Staci and Erin were both welcoming and informative about the Public Storage policy including our responsibility. The friendly atmosphere helped us make a decision to store our items there.
Erin was super nice & helped me throughout the rental process! Such an awesome employee to have that's for sure! Thank you again for all the help 🙂
Erin is a great asset to your company!
Great service as always in this location! Erin is always going above and beyond to help! Thank you for a great experience!
The absolute best manager and storage facility you can find! Awesome, professional and friendly assistance with the entire rental process!
Great price to store items for a short period of time. Space was clean and easy to get in and out. Desk staff was very helpful.
Erin was extremely helpful and made the enrollment process smooth and painless. Very pleased with the property based on cleanliness and convenient location.
The Ellisville Public Storage on Truman Rd. Kept my items safe in their climate controlled unit for over 15 years. Besides a bit of dust, there was no damage, mold, or odd smells . Most importantly, the on site managers, Erin and Candy particularly, were always professional, kind, and compassionate. They helped problem solve a difficult situation with thoughtfulness and practical solutions. If you are looking for a storage solution, you won't go wrong with trusting the Ellisville, Truman Rd. Location. Recommend them 💯
Very pleased experience. Erin was always helpful.
Trey was super helpful and polite! Totally helped me find exactly what I was looking for!
Erin was amazing! Truly so nice and helpful!
Dani and Erin were so helpful, kind, and patient! On a Saturday in the blazing heat nonetheless! Her customer service was beyond and I’m truly thankful for a seamless move in process! Thank you! ✨
Once Agian Candi is on the Job working with me,she really is a very nice woman who knows the job well.
Thank You
**Update** - Erin reached out to me to rectify the situation. Very nice and helpful you can tell she cares. Good customer service.
Disgusting. Vomit or something leaking from storage unit. Trashed and abondoned items. Toilets are destroyed. Attempted to contact the office numerous times in the afternoon. Nobody picks up. Place closes down at 9pm yet no signs have posted times for entey. Canceling and going to the units next door.
Had a great experience! Erin is kind,helpful and knows her stuff. I would definitely be back!
Erin was super helpful! Very informative!
Clean, efficient, super affordable and amazing customer service!!!!
Love that there are security cameras on the premises!
erin was fantastic! She greeted me with a smile, explained everything clearly, and made the whole rental process quick and easy. Her professionalism and friendliness really stood out. Highly recommend asking for Erin if you come to this location!
Erin was amazing! She went above and beyond to make the whole process smooth and stress-free. She was knowledgeable, patient, and answered all my questions without rushing me. It’s rare to get this level of customer service these days, and I really appreciate the extra effort she put in to help me out. Thanks, Erin!
Trey, at Public Storage in Ellisville, MO is a great man! He’s professional, courteous, and went above and beyond to let me know that he would get a work order ticket in ASAP for a broken unit door. What a great representative for a company. Public Storage, you did well in hiring him!
Geralyn
Trey Scott was awesome, and let me in right at closing time. Very courteous and very professional.
Shae made it easy and was very thoughtful. Great attitude
Customer Service was excellent. Erin took really good care of me. Location is very clean and spacious. Would definitely recommend!
Erin was so kind and sweet while throughly explaining everything along the process. She has a great attitude and the tour of understanding the property was good. Thanks again for your help and making my move process simple!
Erin was very nice, patient, and professional with the service she provided me today and assisted me with my obstacles and concerns! Thanks Erin! Your the best!
Erin has gone above and beyond for us today. She was very helpful and so friendly! Highly recommend this storage facility!
Dani was great and very helpful
Pretty sure her name was Dani, thank thank thank you!! She got me into a storage unit very fast and was very understanding when I told her I was in a hurry because all of my stuff in the back of my truck was about to get rained on. Thanks again Dani
Dani was absolutely awesome. Got me set up in no time, no hassle and good vibes all the way around! Very professional, excellent customer service, plus the units are clean.
Dani was great and able to answer all questions I threw her way. Awesome service, awesome business!
Dani is amazing and is great at her job!
I'll be honest, I came in not really knowing where to start. But Dani was SO helpful and informative and helped me figure out exactly what I needed! You could tell she was trying to actually help, and it all went super smoothly! 10/10 recommend! Thank you so much!
I shopped around and Public Storage had THE BEST price on the unit size I wanted. Set up and all the paperwork went so smoothly. The front desk representative was awesome and very knowledgeable. She was patient and answered all my questions. She was excellent to work with.
Erin at Ellisville location was outstanding! I was not helped with the kiosk service with either of 2 people and they suggested I go to a location with a person on site. Well that was Ellisville and Erin!!! She fixed in less than 5 minutes what the others couldn’t do in 20 min! Thank you Erin!!
Dani was super and very helpful
Great place to rent! Dani made my day with her friendliness and professionalism. 10/10!
Erin helped me with figuring out better options for my situation!!! She’s awesome! Thank you Erin!!!
I wanted to give 20 stars to Erin but you only have 5. She went WAY above and beyond to help me. She needs a raise. Much nicer than the last lady.
Dani, is super helpful and really nice
Erin at the 16230 Truman Rd location in Ellisville MO is an amazing employee. She helped us with an issue that came up, and was very knowledgeable and extremely helpful. Plus she is a very nice person!
Dani was very helpful and professional.
Had an awesome experience.The manager was super helpful. And went out of her way to make a nice experience for us.
Dani was extremely helpful
Dani was the person that got me started with Public Storage. Extremely friendly and helpful. She was courteous and answered all of my questions promptly. Made the process simple and straight forward.
John
Excellent customer service
Trey scott was very professional and helped me save money
Trey scott helped me and my business with two storage units.. very professional
This company has too notch service and customer care. I am very pleased with my experience. Trey Scott was remarkable! I recommend him to all my family and friends.
Dani is SO helpful! Would highly recommend😊
Dani at the Public Storage in Ellisville, MO. did an excellent job answering all of my questions. She was very professional!!!
Great to work with. Fast and super professional. Thankyou for good service
Dani was great! Very helpful and explained everything.
Erin is the absolute best. Her calm demeanor makes for a pleasant transition each and every time
Facility was clean, quiet, and secure. Erin provided great customer service. Even went the extra step to measure a door entry for me.
Erin was so helpful to us on our first day moving into our storage unit. She made a day that was challenging a day that wasn't so bad. Appreciate the help and glad I picked Public Storage over the other companies close by.
I came into do a move in ,Lady in office Ms Dawn was very helpful and extremely knowledgeable about the prices and sizes and was very respectful. Will recommend this facility to family and friends.
Where as I am not happy with the policy of Public Storage to continually raise rates for good paying customers, I appreciate the customer service I received from Candy at the Ellisville location. She was very polite and helpful!
I've been using Public Storage for years. I feel that all my items are safe and secure.
Candi is definitely an asset there. If I have any questions, I know Candi has the answers.
I've never spoken to her when she hasn't been happy and patient with all my questions.
The PS facility in Ellisville is a gem. It is clean, well lit, and the staff (Candi) is friendly and knowledgeable.
Candy is amazing manager! She is a good manager and keeps the restrooms clean and cares about the facility. She is very professional and courteous. Thank you Candy for being a true professional!
Good. Smooth. Easy process. Candy was super nice and helpful.
I run many businesses of myown and I find in today's real estate climate that renting larger storage units is a hell of a lot more feasible than renting a warehouse or worse even buying a property and paying maintenance and property taxes. That said public storage as a company has no loyalty to the customers whatsoever and will hit their wallets hard with rate increases that defy reason. Why then you may be asking am I leaving a 5 star review. The answer is simple. The manager Candie is an asset that is being solely overlooked. Why she isn't in a position of leadership is a mystery to me and a gift to her tenant's. If it was not for her professionalism this would be a 1 star review.
Candy was great! Very knowledgeable and attentive.
I felt that the worker ( Candi ) was very helpful, knowledgeable, and very professional. The place is always clean and up kept....Good place, but a great employee 🙂
I had called upset about the carts being locked up until 9:30 a.m. at the Ellisville location. James, the District Manager called me the next day and explained the reason behind it. He was very kind and patient with me. The storage area is always clean and I feel safe when I'm there. It's close to my place also!
Gabby was incredibly helpful!! Love this location.
Just started with them today. Gabby was extremely helpful in showing me how to use the gatecode and set up the lock for the unit.
Perfect and the space I need.
Love this place, always up front
Moving is never fun and there is always hiccups along the way which is very stressful. Candy is Amazing!! Super nice and made my rental experience as pleasant as could be. Store grounds, office,and interior of climate control were immaculate. Thank you. Very pleased customer.
Candy was great. Made the booking easy. Glad I called.
I would like to Thank Candi for being so professional, helpful, and kind. She made my experience pleasant and easy! She was amazing and I appreciate her going over the details to make sure I understood. Thank you Candi!!!!
Candy is Awesome! She helped us set up my daughter!!
Thank you!!
Candace is a wonderful person.
Candi is the best! Over and beyond customer service. My card had been hacked so my credit card was not good . Missed a payment. I was so upset about it she called late (probably) after hours and made me feel better. Then I messed it up and was still able to get it credited. They are awesome! They care. If there is one near you use them!
Thanks Bobby in Corporate and Sam, for all of your help! I appreciate the information.
Candi is a gem and very effecient!!!
I have rented here for the last few months. But today I was moving into a climate controlled unit and went to the office 2 different times to ask questions. Candi was very helpful and thorough. She was also professional and kind. You can't beat good customer service.... Thank you, Candi.
Wonderful customer service! Candi is very helpful and friendly!
Sam did a fantastic job showing us the unit, explaining the process and getting us the unit we reserved. Job well done.
Couldn't be easier to use. Access from the app, easy online payments, they do it right.
Thank you, Sam, for keeping it easy to rent.
Sam was so nice and super helpful!
Shannon at Ellisville did an upstanding job helping me with my billing concern. She was polite, courteous, friendly and went above and beyond!
Kristina M
Candy is fantastic. She is very helpful, very nice and is a real asset to Public Storage. If it wasn't for her, I would have moved my stuff to a different company's facility.
The woman who was working when I came in to return my lock was super nice and helpful even when I called on the phone. I also was able to reserve my unit and go in without ever speaking to anyone or going into an office. I did it all online and I use my phone to get in and use the elevators. Super easy and convenient!!
Candy was extremely patient and understanding. I highly recommend her!
Very clean facility. Nice and friendly staff, highly recommended!!!
Sam was great, received my move out receipt on the same day I moved everything out. Terrific service
Good security. Wide open space inside for rolling carts. Great lighting. Public bathroom inside. What more could you ask for?
Working with Candy was the best part of my experience using PS!! She was incredibly helpful and kind. The facility is clean accessible in West County.
I have been renting for over a year and just added a 2nd unit. This location is very clean and the employees are very helpful. Sam was very patient and accommodating and gave great advise as I asked lots of questions and tried to determine what size to get as the second unit. I’m willing to drive 30 min to get to this location rather than the one closer to my home. Thanks guys!!
Candi was truly an asset to me yesterday after winning a storage locker the day before. I wasnt able to show up when she was fully staffed for that occasion as i live 40 minutes away. She has a "can do" attitude and was very friendly while being understaffed yesterday. Candi allowed me to clean out the unit with minimal effort and time. I was also given a code to the gate to clear it out at my convenience. (I state this to say, not all storage companies will do this for auction winners). If I could give Candi more than 5 stars, I would!!!!
Candy was absolutely wonderful she stayed to get my unit set up and helped me set up the app on my phone.
Solid place. It’s not cheap, but they have good service, good storage, and great features. I would definitely use them again if I needed to.
Candy was extremely helpful!! She made my visit so nice. She is friendly and was well spoken. I hope you recognize her for help wonderful professional attitude and attention to detail. She was a joy to work with and I can assure you that I’ll be referring her location at the Truman to friends and family. Thank you so much!!
Super helpful and looking out for their customers!
Great/seamless service from move in to move out. Would recommend.
Andrea has been wonderful with our experience with 3 units. She always helpful with extras we need like boxes and tape. Units are always clean and I feel safe when in the unit.
Public storage has great service and was very accommodable. Andrea was a rockstar and went above and beyond for a great experience. She gave us a great storage unit perfect for our needs.
Andrea was great. She helped me out a lot with rental
Update. Andrea reached out to me the very next day and walked me through everything. I was very impressed that she took the initiative. She is absolutely wonderful and went above and beyond to help me!!!
I reserved a unit online. Later that day someone called and asked if I wanted to pay over the phone or online, I replied online and the person sent me a link. After maaany attempts to complete the registration I called the location I am trying to rent from, only to be told that this particular location does not have the system to allow me to pay online and that I have to go in the place to pay. I went in to the location today and worked with Andrea who couldn't have been more kind. She was very patient and thoroughly explained everything. She even took the time to explain it to me again and answer all oh my questions. Since I am not renting the unit until closer to my move date she suggested I get it all set up online and I opted for automatic withdrawal payments. I went home to put in my bank info and it did not work. They have the zip code for my new address so it rejected my set up. I tried to get help online to help me correct the zip code to no avail. I can't change my address on my banking info until I move in a couple of days.. so now. I am going to call them tomorrow to find out if someone can help me. I really hope that Andrea is there and can help.
Thank you Dan and associates for paying attention to your customers concerns. It was refreshing to feel like my voice was heard.
Upon facing some financial challenges they took the time to hear me out and the little peace of mind that my things are safe is huge. Most can imagine.
I still cant fathom how some people treat other people... Andrea you should not work in customer service.
And I would give them a five after resolving my issue, yet .... I did measure my 5×5 upon move in..... And it falls many inches short both ways.... Good thing it is decent height... And I played TETRIS in the 90's. . view a unit before committing 💙
Very accommodating. We needed to move to a bigger unit and the process was seamless and quick. Very happy with the great service. Both units were very clean and easy to get into to.
Renting a unit here couldn’t have been easier! Andrea was knowledgeable and helpful in answering all my questions, and kindly took the time to provide a tour of the space. Reserving a unit online was a quick process, and I had no trouble finding the right space. Glad that I chose Public Storage!
Amazing, clean, well taken care of storage place. Nice staff, great service, great prices!
So organized and efficient beautiful space
Very professional. The gentleman that assisted us in renting the unit was very polite and helpful.
Storage itself was very easy to use once we figured out how everything worked. Our belongings in the outdoor unit stayed safe and dry throughout a lot bad weather too.
Kenny was always making sure I was taken care of, and even ended my subscription for me! He saved me about $80 by calling me over the phone and telling me I didn't have to pay for another month's rent. Super helpful and looking out for their customers!
Ken was super helpful, as was Andrea! Great place to rent, super safe and secure!
Great service and Ken was very helpful!
KEN IS VERY HELPFUL ALWAYS. HE HAS CHECKED ON ME TO BE SURE I WAS DOING OKAY WITH MOVING THINGS IN AND ASSISTED.