Public Storage Self-Storage Units at 2745 Dixie Hwy, Waterford, MI

One star it way too generous. I am a current customer who is always paid up-to-date and on time. I rent a temperature controlled unit that is inside an interior building. In order to access the building it needs you to enter a code into the main door. This lock system has been down since I have arrived on Thursday 11/2 around 1 pm. A ticket to have it repaired has been filed. However today is Sunday 11/5 at 12:30pm. I still do not have access to my unit thay holds my personal property. The schlag lock that is non working dose have a key hole. However management dose not have the key to access the units. How are you in charge of peoppes belongings and do not have a key to access the building when the technology fails. Furthermore why do you use a third party company who is in charge of your locks who dose not respond within 24 hours aswell are closed on the weekend. I can not have proper access to my property with being a paid customer. But if I was to be behind on my payments they would waste no time locking me out and seezing my property. I do not recommend them they are not a responsable company nor managment.

I will never rent from here again. They will constantly raise the rent and they have excessive fees.

They start w low rates then after a month or two they jacked it way up no one there half the time would never recommend this place and they have rats or mice

Love it had it over ten years now

Rented for a few months moved out on the second of the month and I was charged for the whole month instead of prorating it. Customer service was suppose to contact me about the issue never did and I had to call back again just to be told it was rejected. I use storage units alot I will never use this company again and neither will my family! Absolutely absurd.

I explained what I wanted don't to my classic and it was done perfectly. Nice guys.

Vickie was amazing!!! Great Service An Very Helpful ♥️ I Highly Recommend The Self Storage

The storage units are easy access

Very good professional workers who are very knowledgeable. Come check them out

Really wonderful to do business with!! Thank you for the unit!

Salina really helped me out

Great service from Vickie and Salina today!!

Great service and unit! Thank you so much!

Mice in my unit the first month of rental. Can't get a hold of property manager during business hours. No one ever answers the phone. Office is closed with great frequency when it's scheduled to be open.

They are on the ball and a pleasure to deal with.

Vickie was amazing very polite and pleasant to speak with. She’s a keeper.

Lose my keys and lock all the time and charles helps me out

Used the app to get in and out. Was very quick and easy

The place is clean, feels secure and they continue to upgrade . Any questions or concerns were addressed same day with Vickie or the after hours service. They do a good job communicating via text or email though you can get a live person if you are old skool like me🤭. I called yesterday and left a message got a call back in less than 5 mins. The customer service from the property manager was on point and I was satisfied. I def recommend the Dixie highway, Waterford Michigan location. Thank you Vickie👍

Was there over weekend and Salina was super helpful and kind the whole time

Good place, just be aware that gates close at 9pm

Best service simple And easy all around a great experience. Highly recommended

vicky is the best so kind !!!

Vickie was absolutely awful with my wife and friends. It was obvious she was discriminatory, and prejudiced against us. If you even look the slightest bit ethnic, expect to be treated with the most disgustingly rude behavior you can imagine. She had the audacity to treat my wife (who is a very polite and well spoken person) to just rudely and abruptly say “NO” without any clarification when she tried to retrieve her items, refused to take the lock off the unit which we had paid for one week prior, and was generally unpleasant and extremely unprofessional. She even watched my wife attempt to enter our storage closet with the nastiest look on her face, as if she was getting pleasure out of her struggles. Will be letting corporate know, Vickie lost Public Storage customers (I’m sure that’s what she wanted either way). Found a way more accommodating location not even one mile away.

Vickie was awesome. Great customer service.

I just want to say that Vickie Wight, was my Public Storage Representative and she was very nice, well spoken and very helpful! Very nice customer service , much appreciated! I will tell my friends about the service and the people who represent your establishment!

Vicky was very professional and Polite . She answered all the concerns I had and helped me decide what size unit I would need

Beware of this storage location . They will steal stuff out of youre unit even with the cameras in use . The cameras aren't recorded either they are MOTION detected!! The cameras are for show . Someone broke the lock off my storage unit . And the people at the desk name Vicky at the time didn't want to hand over the tapes to the cops . Which remind you they also live in the building of where the storage units are. So all the video monitors they have behind the front desk are for show only to make it look like they are monitored units . Oh also the police investigate and told me someone was trying to access my storage code 3 times! Beware of these storage units. They will steal all of your belongings out you're unit . Don't even tell the people at the front desk what you are putting into you're unit. Find another storage unit company if you have too. Your stuff come up missing they won't give you any information or tapes. Go to the police and the better business bureau.

Great service!

Great 👍 Job🤗

My unit was awesome. We love the unit. It was very affordable

Nicole had great customer service and gave me all the information I needed.

They had a very good deal that I just couldn't pass up. The receptionist was very friendly

Vicky is so helpful! She is attentive to your personal needs for storage. From what I’ve seen she is very hardworking and gets the job done. I strongly recommend visiting her if you need a place to store your stuff!

Selina Kristman was very kind and helpful setting up my unit.

Everyone I go in I have great customer service with Salina they are quick and reliable,, I seen them go through customers with so much precision and good information,, they are definitely a go to for me, if you ever wondering about using storage you should definitely look into this place

The will raise your rent significantly! Since starting my rental of a 10x20 unit in 2020, Public Storage has increased my rent by 24% every 6-months. I had auto-pay the entire time, I never called once or complained about anything yet my rates continued to rise. When I did finally call this year to inquire about my rates, I was told that this is a "corporate office" direction and that they couldn't do anything about it. I started to call around to other local storage rental locations and found a much better deal. I paid up-front for a year and got a 10% discount (which their 10x20 unit was already lower than Public Storage). The new place units are newer, just as secure and accessible, and not run by a "corporate office" like Public Storage is. On a positive note, the people who work at this location were pleasant to deal with and the lot seemed pretty secure. No issues there at all. Bottom line - it pays to shop around and to inquire about discounts.

Very good service. And very nice workers salina was very helpful i would recommend anyone to go here

Salina was very helpful and patient solving the problems with my account!

Great customer service great employees great storage units they helped and understood a reason for me being late and they waved the late fee 🙂

Vickie is great! she always find ways to help you; you will be very pleased, the great part about this is she provides GREAT CUSTOMER SERVICE, VERY PLEASANT AND UNDERSTANDS YOURS NEEDS, YOUR ISSUE ARE QUICKLY RESOVED. I GIVE HER SIX STARTS.

Terrible tactics. Every six months they jack the price 20%. Do not recommend.

I've had a unit here for over 5 years. Only had 1 problem and it was this last week. The ceiling fell down on my things. I had 2 options. One was I could leave a key and they would fix the ceiling or I could have a larger unit for less money for 6 months. I said I'd take the larger unit and wanted to know when they were moving me !!! Nope !!! I have to move myself. So, I left a key.

Vicky was very helpful and she was very informative and friendly she helped with all my needs.

Vicki was awesome. I highly recommend this Public Storage. Her customer service is above and beyond. Look no further!

Ok

Vicky is usually up front to assist and the place is clean and well kept

If you talk to them about your issues they can most likely resolve them and work with you. Thank you!

The customer service we received today was lack luster and unfortunate. Now we’ll be stuck paying another months rent because the staff was incapable of going the extra mile to assist!

To many hidden charges. $1 for the first month is a lie. Cant bring your own lock. So many charges. Crew this place go somewhere else.

The employees are great you will love Vicky ...

They keep raising the rent haven't even had my unit for one year and its been raised twice.

Good service, easy and painless reservations, optimal location.

Very nice. Service like no other. Very quickly done deal. Michelle is the lady to see. Do it!!!

We had all our things in the back unit for many months, and had over a thousand dollars worth of water damage. Public storage was quick to shove us off to the insurance company without an apology. It seemed like the water seeped in from the back of the unit. We had to throw away a decent amount of our stuff from storage. Be careful storing your belongings here...

Marisa is extremely helpful, professional and speaks and treat you (Customer) like family listening and making sure you totally understand your conserns!!! A very refreshing change to experience customer service that goes over and above!!! Thank you Marisa👍

Best customer service by Vickie

I was going to store my belongings at public storage but I made an online reservation for a couple weeks out and they called me everyday...... its freaking ridiculous how much they call. Like when are you coming? My reservation has all the details I need, including that as long as im there 30 mins before they close on the day I picked then I can set up my account. I will not be using public storage due to the excessive phone calls.

The ladies at public Storage were extremely friendly, helpful and Had excellent customer service I highly recommend. Thank you Tina and Marisa for all your help!!!!!

What happens when you forget to pay your storage

Good place to store your stuff

I had a great rental experience with Vickie. She answered all of my questions.

Vickie is great.

Vickie was great ! She helped with choosing a unit size. Clean facility and very friendly! I highly recommend this facility!!!

Thank you Vicky for all of your help today! You are awesome!

Decent enough I guess. Almost 100$ for the medium sized one seems steep, especially since it's not weather controlled. Meh.

Stopped in to get paking supplies and Vickie was very helpful.

Good storage place.

Vickie is absolutely fantastic! Every interaction with her is better than the last. Public Storage needs to hire an army of Vickies to man all of their stores.

Best customer service ever. Vickie is the awesome.

Absolute scam! They tell you 1st month for $1 but then make you buy their 2 dollar lock for $23 also charge you all kinds of processing fees in the end it would be cheaper just to pay for the free month! Go anywhere else but here!

Vickie was so very helpful in signing up and showing us the unit and helping in every way possible. She went above and beyond. The unit was very clean, really impressed and prices were great.

Vickie is very efficient and very sweet.

Great customer service. They are great.

Great storage units for a great price , safe and convenient location. I've actually rented here twice over the years and one thing for sure is that Vickie is the best !!!!! I'm a sure she's a great asset to the company and they should be lucky to have her. Very trustworthy and honest. She has made my experiences with Public Storage wonderful. She's was always in a great mood with positive energy which goes a long way in my book. If I would ever have to rent a storage unit again it would definitely be at this location with her. Thanks Vickie for everything !!

Vickie made the checking in process so easy, because you could tell that she loved her job, and passionate about helping her customers to make the right decisions. Thanks Vickie

Nice place to store your goods, the only down side is the hours in which you allowed to access your property.

Vickie was awesome.

Vickie made my experience easy as 123 great customer service

Working with Lori was a really good experience. She was very helpful and nice and an absolute pleasure to deal with. As well as running a business and being very professional, I also found Lori to be genuinely kind and courteous. The units are clean and well kept and I feel very secure when I have to go there.

Raised the rate significantly. Way more then it was worth.

Vickie made my day! The process was SO easy and she was extremely friendly and helpful. Great experience!

Vickie was professional, polite and most helpful. The registration experience was smooth and effortless. All the bases were covered in a very professional manner. All of my questions were answered clearly and concisely. A great experience, highly recommend!

Vickie has been a God send! I was forced to put everything I own in storage and strive to rebuild after a very tumultuous series of life events...loss of job, family deaths, divorce...everything just came crashing down at once. So to receive such warm/sincere customer service from Vickie, it has really lightened my load (no pun intended) allowing me to focus on getting back on track. I’m extremely grateful!

What are the gate access hours

Not very organized.. Cut my lock 🔒 off because of an issue. Wasn't my fault.. NEVER received a call 📱, text or email 📤 informing me of this. Couldn't access my unit one evening. Asked why no notification, flat out lied to me. Also, too expensive for what size unit I have. Looking to vacate unit ASAP.

Vickie was informative, quick, and efficient. I needed to get in and out quickly to go get my kids from school and she made it happen. I recieved all the information necessary and felt good about the rental.

Tony was extremely helpful! He was quick and clear about the facility, expectations and access. I appreciate his help and clarity with having two kids to tote around. The place has been great for us so far!

Very smooth process, Vickie is very helpful

Excelent services by Vicky

Very easy to follow rented large unit maybe for longer excellent , services clean unit thanks Vickie

Very helpful tony was amazing with assisting me in a time of need .will most definitely recommend tony to anyone in need of storage.....

Vickie was very helpful and professional

I used this storage for a few months. I always found it clean and accessible. Vicki was very informative and helpful. Great place to store a few things.

Great service, affordable move-in rates, Tony was very nice and helpful.

Vickie was awesome! Very friendly and very thorough when explaining everything to me. Great customer service!

Vicky was very helpful and courteous.

Tony has great customer service skills.

Nice place , units are nice and clean prices are affordable and Vickie shows great customer service! Very polite and helped clear up any questions we might have.

Vickie is very very helpful. We needed storage now and she got us set up quickly. And she answered all of are questions.

Vickie gave great service and was very helpful with getting me the right storage for my needs.

excellent service, great clean facility. good location, wonderful move in rates, vickie makes you feel like family.

Vickie is the best and truly accommodating! Can’t recommend enough!

Always had a good customer experiences when ever over the years its always been good doing business with this company and there people especially Vicki thanks

set places cheap for what he needed to have a place to store stuff

Tony was very polite and helpful. Great experience and everything explained to me. Like the month to month contract. Unit very clean and property looked secure and very neat.

Jodie was very helpful in assisting me with finding a unit and be on my way promptly

Vickie customer service was great and she was very helpful.

Vickie is so helpful answered all of my question. When I stopped in to inquire about a storage

I have lived all over the United States. I'm very familiar with several different storage units. This by far was the best one!The most economical, the safest, and the driest! If you're looking for a storage unit look no further! This will be your best choice! Open 7 days a week with great hours

This storage facilities is very clean and secure. Vickie was extremely helpful and informative and answered all of my questions.

Vicky at public storage is the best. Very simple and quick to get everything going.

Tony was very helpful and made sure I understood everything. The store and the Units are all very clean.

When getting the unit everything was fine. A special running said 1$ first month but I ended up pays 57$ after having to buy their lock because it had to be only the lock they have. And then leaving I left and left my gate open after hours empty tried calling and left a message no one answered now they are charging for a month that I am not there and refuse to help in any way. I spoke with Vickie who usually is polite, but this time was very impolite and unwilling to be helpful. Dissatisfied and will not be back.

Good clean facilty

Vicky was great to work with. Had my storage spot reserved and purchased in 10 minutes. Nice clean establishment as well!

Vickie was very helpful and answered all of my questions. Great place to rent a storage unit!

Tony did his job.

I came in 10 minutes before closing to get an additional storage unit for final move due to recent home closing. Tony stayed late to help me get the additional unit I needed for early the next morning. Thanks Tony!!

I had a great expirance with Vcki. I will recommend this place 100%.

Vickie is absolutely amazing. Such a sweet person. I needed a place to store my boat for the summer and she made me feel so comfortable. Honestly, just because she was so nice and was always smiling is the reason why I signed up with them! Will absolutely recommend this public storage to anybody who is reading this!

Cindy was excellent, would recommend to friends. She made everything easy for me.

Hi Everyone,I have a storage unit at this location.Vicky in the office is wonderful...every time I go in there she remembers my name and also my storage unit number!! :-) She's always on top of things for me,answering my questions,she knows her job and is a great problem solver!! Thanks Vicky!!!!!!!

This is the second time we have used this site and our family has used it also. Vickie is very helpful and has always made sure we got the right size unit and any added things to help us out. Thank you.

Tony did a great job setting me up with a storage unit. I later rented another unit with Vickie and she was very helpful.

I used this specific storage unit because of the Google reviews. I have had a terrible experience thus far. I planned on keeping my storage unit a couple months. I will definitely be moving my things before I have to pay another month. When I originally got my unit the Property Manager said some very rude things to me about my appearance;which is none of her business -secondly I wasn’t told I had to have an extra lock on my storage unit had I known that I would not have got a unit with a double door. I wen to put things in my storage unit and I was locked out. I would not recommend this place to anyone! I will be glad to move my things to another local business.

Jodie was very helpful in explaining my options then helping me transfer my contract to a smaller unit.

This place is neat and clean and the manager, Tony was extremely helpful. He made our visit at Public Storage worth the time. We've used other storage companies and this company is a 5 star rating for sure.

Vickie gave great service when confirming my reservation this morning.

Cindy, the gal who helped me with selecting my storage unit was so kind and knowledgeable. I really appreciated her patience and professionalism. A really nice place to do business.

Decent prices, good location, good security, and helpful staff. They also sell moving supplies. One-stop shop. The access hours are 0600-2100.

Vickie was extremely helpful and work with me very well to find a unit that suited what I needed it for. Would definitely recommend this storage facility to other people including friends and family.

Quick and convenient. Staff (Cindy) was extremely nice and helpful.

Good experience today with the manger Vickie. Very friendly. She explan how public storage work being my first time. Having to use a storage unit. She was able to answer all my questions and concerns. Thanks Vickie.

Vickie gives Great Customer Service! I really liked the property and secured a spot right then. Thank you Vickey!

Vickie was awesome

It was awesome and my service was from Vickie.

Very helpful, friendly and informative.

Excellent service. Vickie very pleasant.

Very fast and friendly service. Vickie was great!

Vickie was very helpful and kind!

They take your stuff and lie about everything not trust worthy no one there works there just filling in everyone have a different story now I have to play the waiting game to get back my belongings cause they closed my account and lied about putting a lock back on my unit never again the side of the road is safer than trusting these people with ur belongings

Cindy was very friendly and professional, answering all our questions and helping us plan our move. I would recommend this place to everyone!

Vickie helped us so much in figuring out what size storage unit we would need. She got us set up really quick. Recommend this place.

Went in with Jamie to store a car and Vickie was very helpful

Vickie was super helpful when helping get my things into storage, fast, friendly and easy, in and out

Terrible! Had a reservation, went to pay and they said they didn't have any available! I had everything set up for my move.Luckily, I went there to take care of business before the move!! No phone call, nothing! Now I have to scramble to try and find another location.Don't trust them. I'm definitely spreading the word, just not right.

Jodie was very helpful and her service was quick and accurate. Thanks

Vickie was very helpful and friendly! We appreciated everything she did to help make things easier.

I stoped to get a quote and was treated very well. Jodie was helpful and knowledgeable.

Vickie was the best I loved her ,she helped me totally understand the process

I was pleased with the help I received from the property manager Vickie. She was kind and helpful, this is definitely a great location

Does that petite, older brunette with the eye glasses still work there? Take a minute to actually look at her.

Amber was very friendly and helpful. Her attitude and knowledge made my experience very pleasant.

Vickie is a very out going person. Gets a long with other people. I added her to my best friends list.

Initially, I was hesitant to use an outdoor storage unit, but the Vickie was able to address my concerns. Ms. Vickie is delightful, knowledgeable pragmatic and professional. She eased my anxiety related to theft and property damage as she competently directed me to the portion of the contract detailing insurance coverage plans while effectively explaining customer rights in regard to small claims court. Remarkably, Vickie has a keen sense of spatial awareness as she was able to look at my belongings and match me to the perfect sized unit at an affordable price! Her polite and approachable demeanor has made my day more enjoyable on several occasions when I have forgotten my gate code or unit number. She is always very patient and gracious when dealing with. I consider Vickie to be an invaluable part of the public storage team.

I recently went in and purchased a few things from Vicky. She helped me out alot. She was very personable and friendly.

The lady the runs the place is rude

Received and invoice that states my unit went up by 11 dollars without any notice. When I called to inquire about the price increase I was told, "We sent you a letter 2 weeks ago (which I never received) but the contract states they will give a 30 day notice. I asked to speak with a manager and was told "Managers don't negotiate and they will tell you that so you will pay the increase or your belongings will be removed!" WHAT??!! I cannot wait to find another Storage company that values their customers. PLEASE LISTEN! THIS IS NOT A GOOD STORAGE COMPANY

Ha, yah as if 99% of random customers rated this business 5 stars. Not that the location is bad just hate the company for not treating their customers as valuable or with respect and information before they blind side them.

Great customer service and great deals. Facility is easy to get in and out of.

Amber could not have been more helpful. Wonderful smile and very knowledgeable.

Amber was very helpful, quick and efficient. Enjoyable experience.

Very helpful staff and lot is always clean and does not have a lot of traffic on the weekends.

The service was amazing I really enjoyed my time her thanks to Chelsea I felt welcomed thanks again

Tom was amazing. We showed up 10 minutes before closing and he could have easily turned us away but didn't. He even shoveled infront of our unit. He helped so much. Defiantly recommend to anyone needing storage.

this place has easy access and wonderful rates. the staff are by far the most pleasant to talk to and very helpful.

Acudí con mi hija a este "public storage" y tuvimos un trato amable y cordial por parte de la Srta. Vickie, nos mostró el depósito donde íbamos a dejar nuestras cosas y resolvió nuestras inquietudes como experta. recomiendo este sitio a las personas que desean guardar sus artículos. Excelente.

The lady that helped me Vickie she was really good and I'll definitely recommend them to others...

The young lady Lisa, was very helpful she went out of her way to show me units and help me. I didn't know what size unit I needed for long term. She knew what she was doing and help me with that problem..... thanks Public Storage

The worst service I have ever received. Had been a customer for 12 years , had the same spot for my RV , always paid my rent on time and all of a sudden it is first come first serve. Never been treated so poorly by a company . I would not do business with Public storage

Convenient location. Good pricing. Vickie was very efficient and professional.

Vickie was a great help she is very sweet

Never had a bad experience. The workers are great with positive attitudes and are willing to work with you. My 2 year old son loves flirting with them. Keep up the good work

Lisa was extremely helpful and nice I truely appreciate her.

Melissa y. is the best person every she was very helpful and friendly made the worst day of my life [moving everything I had into storage ] something I could bear.if you're going to store your stuff do it here

Helped by Melissa while there. Will tell others about storing here due to great customer service.

Saw the special online, came in to check it out Melissa was very helpful. Thanks for all your help.

Lisa and Brenda were so friendly and great!! Brenda made it so easy and helped me get the right equipment for my storage. Thank you so much!!

Just vacated and wanted to thank Brenda for all her help.

Brenda is always so pleasant when I come in to make. My payment. She laughed at all my jokes. Thanks for always making my day a happy one,

Just rented at this location. Brenda and Lisa were a great help. They were very friendly ladies. The whole process took less than 10 min. Very clean and secure place.

Stopped in when I was getting ready to pack to go back to school. Brenda was great helping me decide what I would need. I love the box that I can just hang my clothes in. It worked out great!

I recently vacated because I sold the couch I was storing, I was amazed how clean my couch was after storing for 2years, I was glad I used the sofa cover to protect it, Brenda helped me with vacating. it was such a easy process. Brenda and I had a lovely chat about other products public storage sells. My friend is moving and I will be bringing her in to get everything she will need to pack her house.

Just rented this month. Brenda had a whole office full of people. There were people there to make a payment others to rent one person couldn't remember his hate code. She rocked it under pressure. She was doing my rental, taking a paymet, and getting a gate code all at the same time. She was still very attentive to each person. What a great experience!

I stopped in to check out a storage space for my son. Brenda showed me half a dozen spaces. My son is moving back to Michigan, and in with me. She spent at least a hour showing me around, and talking about all the things I will need to make sure everything is packed correctly. I will be going to Tennessee to pack him up in November. I didn't rent., but I know I will be back before I go to get a space and all the supplies to make packing quick and easy. Thanks Brenda for a great experience.

I stopped in to make a payment. Brenda was very fast and friendly. I would recommend storage at this location.

I was in the office today to make a payment. While I was there there was a customer in the office screaming at Brenda. She handled herself so well with patients and tolerance. She is a great asset to your company.

Stopped in to get boxes to move back to college. I thought the prices were high until Brenda explained why. It really is a "you get what you pay for" thing. Even sitting on a tapped up box with nothing in it didn't crush it. I also like the fact that I will be Abel to reuse them in the spring when I move back home. I'm sure I will need more tape by then. I will definitely be stopping back at Public Storage to see Brenda for that.

I was very happy with this location. I was helped by Scott who was extremely helpful as this was my first time using a storage facility. The facility was clean and I got a great promotional price of one dollar for the first month. - Thank you

Scott was a great help and facility was well maintained

08373

I am very displeased with this storage facility. Having been late with the payment, I fully accepted the late fee. However, the same day I made payment, the key lock to my unit w\as removed with a master key and they are now telling me I have to pay $20 for a "new lock". I will never recommend this company to anyone, ever.

Sammie was friendly, attentive and thorough. She located a larger unit within seconds and eased our minds of storage issues immediately! I highly recommend this location! DEJ

I needed this storage space and the worker Betty was very helpful in explaining the property to me the hour's they where open and the costs. She was even helpful in telling me about the insurance....I mean my whole life is in their care. Rented the property not even two weeks later I return to my unit my things where damaged...thank you Betty for telling me about that insurance. She gave me the number where to call in my claim. There was a giant whole in the ceiling that took them almost two weeks to repair...all in all my belongs are still there just waiting on my apartment to get ready....the space was not good cause my things got damaged but thank you Betty for the good advice

Very helpful and caring staff. I highly recommend this Public Storage place. Thank you so much Melissa for all your help.

Melissa was here to help me. She showed me three units and was very patient with me. I did not like the lock I had to buy but I rented.

While our experience with Public Storage has not been at all a favorable one, payment issues , poor executive management leadership, the district manager named Dawn to be exact . Our experience with the general management on the property, Betty, Melissa and Nate has been by far the best example of effective leadership we have experienced in a very long time. Betty has been AMAZING and while she does not infringe on company policy Betty is more than empathetic to each of her clients situations and strives to work with the client and for the client without fail. I struggled, based on my experience at a corporate level, in regards to whether I wanted to remain a Public Storage client . I will tell you the ONLY reason why I am still a client with Public Storage is based solely on the great service we have received from Betty and her team. In my opinion Betty has exceeded my expectations in all aspects .

My storage locker has been just fine ... but it's that staff that made the difference. I had a car battery die during my last visit, and Betty went above and beyond to help me out. Great people working there - and for that reason, it'll be the ONLY place I use for storage near my home.

Nate was really helpful and friendly. Definitely would recommend business with them.

Awesome place. Betty is the nicest manager ever and very personable.

I have used this storage facility for a number of years. I have always been pleased with the staff. The old manager Virginia was great and the new manager is just as helpful. I would like to give special thanks to Betty who was especially friendly and helpful - Kudos to her.

I had a unit there from July 9th 2014 to December 6th 2014. While unloading the unit we found mice droppings all over inside the unit, on top of boxes, and furniture. I am still in the unpacking phase and I just opened a few boxes and found shredded up paper, mice droppings and urine inside of the boxes and inside dresser drawers, on my stuff ruining some of it. I understand the risks of using outside storage facilities but this is unacceptable.

Erika was a great help!!!!

Lushawn was very helpful. She answered all of my questions and made the entire process easy to understand. She even encouraged me to purchase supplies that would further protect my things.

This is my favorite storage location. I drive 20 minutes away when there are closer facilities to my home. What draws me here is the staff. They are always eager to help with whatever questions I have.

When there yesterday to make a payment and met the most wonderful worker for public storage, this young lady named BETTY made my day with her smile, friendliness, and professional attitude. Hope to see her again in the future.

I came to look into renting a unit and Betty was helpful, professional and very informative I will be returning to occupy a unit and will recommend friends to as well.

The employees Derrick and Erika are very helpful and the property is very clean. It meets all the needs I expected.

Came in looking for storage the other day. Derrick showed me outdoor spaces and inside. He was very helpful and explained the benefits of both. He keeps a clean property and knows his business! Lots of packing supplies and derrick helped me get the right stuff with a discount! Thanks!!

Fantastic! Great people good service! Thanks Erika and Betty!

Very professional & quick service!

We were helped by Derrick. Very polite and professional. Gave us a great deal. I would recommend this place to anybody looking.

Erika has been very nice, courteous and helpful. She was quick in responding to our needs and requests and is very knowledgeable about the business. I highly recommend public storage :)

Erica was the definition of customer service, willing to go out in the rain to show me a unit I might get

When we rented our unit, Erica took care of our lease. She wss very friendly and explained everything thoroughly and in a way that was easy to understand. You could tell she really knew her job. She was also nice enough to come outside in terrible weather just to show us a couple different size units so we could decide.

Erika was amazing!!!!!Very helpful & pleasant young lady.

Good

Derrick erika are great

Derrick in Erika we're great I love them very much

Me my aunt was there and Derrick was great and handsome too

I was assisted by Derrick who was very knowledgeable and professional. He showed me to my unit and how to use the locks. He made sure the space would fit my needs and even set me up with insurance to cover my possessions. It was quick and easy! Derrick was awesome!

Derrick was awesome helping me

Erika always is friendly And polite when it comes to finding my storage solution thank you public storage Waterford!!!

Erika makes me smile inside!

Erika was very helpful with helping my choose boxes. She explained prices as well as other items I needed. Awesome service.

Erika greeted me with a welcoming smile. She was extremely friendly, knowledgeable and Helpful. Erika helped me pick out the right size boxes and moving supplies. I appreciated Erika's enthusiasm and eagerness to provide excellent CUSTOMER Service.

Erica was very professional and helpful. I would recommend to anyone.

I went in to rent a unit yesterday and greeted my Erica and Nina. They showed me two units to find the best size. Paperwork went quick and looked very good. Plan on storing for a long time. Would also recommend this property to anyone looking.

Derrick and Erika were very helpful today with signing me up for a storage unit

Erica made my first storage experience I'm MI a great one. A little pricier than others but when I saw all of the positives given about Erica online ...my mind was made up. I was in b out of there n 30 minutes including unload...Thanks Erica!

I was feeling very stressed when I needed a storage unit and Erika helped me to get a unit that would work for me. She took away all my stress and even had me laughing in the office while I signed the lease. Over all I would say this experience has been most enjoyable. Public Storage has found a great manager with Erika. I will definitely refer people to this location.

Went there at 5:30 was able to get an unit and everything ..... woot woot Derrick

Erika was awesome. I cannot tell you enough how refreshing it is to receive real customer service. And her smile was refreshing.

I have to say my experience at this Public Storage facility was so refreshing. After a long day of packing, stuffing, taping and moving. To arrive and be greeted with a delightful hello and a smile, was awesome, Erika was so polite and helpful, it did not even bother me her system was not working correctly. She proceeded to go "Old School" and manually write up my order. Awesome! Also, as I sat a waited for my movers to arrive, the nice gentleman who was working there came out and informed me that their system was up running and handed me my electronically updated packet. Triple Awesome! You Guys Rock!

Derrick was great! Thank you.

Erika was extremely helpful with finding me a storage unit! She explained everything fully & made sure I understood everything. Awesome place!

I needed a place for short term storage for a vehicle, so that it would be a surprise present for my son. Erika from Public Storage got me a suitable storage unit for the time I needed at a very resonable price. Would definately do business with again, thanks Erika!

Erika was very helpful and was a pleasure to work with. If I have to do this again .....no question where I will go!!!

I want to thank Dawn for helping a veteran receive excellent service in a time of need. Dawn was very understanding and accomodating. The process was quick and smooth. I would recommend Public Storage to everyone.

Lynn was very pleasant and helpful she showed me how everything worked and answered all of my questions. I was very satisfied with Public Storage on Dixie Highway in Waterford MI.

Signing up for my storage unit at Public Storage was super easy! Sara who waited on me couldn't have been more nice or helpful!

I have been very satisfied with the Public Storage located on Dixie Hwy, Waterford. Virginia and the office staff are very friendly and helpful.