Public Storage Self-Storage Units at 1901 E West Maple Rd, Walled Lake, MI

Still no call to give me access to my property its been over 2 weeks now.

Convenient that leaving a review on their website doesn't work.

Missed a payment then paid them $550 to have access to my units again before they were sold. It's been 2 weeks and I still do not have access to my units because they put their own locks on them and there's no one around to take them off. My email told me to come to the office and purchase new locks, so I went to the office (that doesn't exist anymore since they turned my location into a kiosk location in the last few months), to find that no one was there. You can call for assistance from the kiosk but it tells you to press number options that don't even pop up on the screen or anything so I had to call from my phone. Was told over the phone that I needed to call and have them put in a request for a manager to call me and make an appointment to come give me access back to my units which they did not tell me until I made that call. So I guess you're just supposed to figure that out on your own. It's been multiple days with still no phone call from a manager to take the locks that aren't mine off of my units to have access to my own property again.

Avoid this business at all costs. They will change your rates without notice. Not just a couple bucks. 60$ every 6 months without notice.

Normally, there’s no one there to help you if you have a problem you have to do everything online also, they only have one cart to help move your stuff in and out of indoor storage so you might want to bring something with you to help you move the stuff inside or out .Also the door shuts on you all the time so you constantly have to put your code in.

The staff is really not there when I show up. The woman a property manager, Marissa was so rude when I asked to see the units that they have. She kept addressing like I was beneath her. I asked to talk to someone else and she would not provide me with any contact information. I was trying to keep storage near me so that I could relocate and then I showed up at the other location on Haggerty and she was there again. Super rude and down talked my husband and I both. Then told us to leave for asking questions. I would not recommend them if this were in fact the face of this clients walking in to rent. I have rented from Public Storage in another state and never was treated this way. I left and looked online to find another place to rent. I told them about my issue and the woman there said that she is known for treating people like this. Pretty bad when other storage places know how bad she treats people. It's one thing to have a bad day. It's another when I went to 2 locations, and she is there. Public Storage, SOS I like renting from you. What in the world do you have such a rude and cruel person managing?

Awesome 👍

Was double charged for this month. I moved out and was told 60 days to get my refund. You heard it right they screwed up and then tell me I have to wait 60 days to get it back. Stay away from these crooks not to mention their climate control was 43 degrees one day when I entered

I have been out of work for months, I stopped my unit from being auctioned the first time owing $700 but the second time I payed half of my month then they threatened to auction by the second month and I have to pay the other half of last month plus almost $200 in fees and the next months rent so unfortunately my things were auctioned and sold for $50 when I owed $400. Ive tried to get in contact with the property manager MANY times but they dont answer their phones, I just wanted to retrieve irreplaceable items from me and my daughter but unfortunately I could not due that and now I owe over $500.

Marissa is awesome very helpful shows everybody everything that they need to know and do or the new place and the old

Great pricing on the website to lure in customers. The prices are way higher when you go there. They are liars.

Cassie is truly amazing.

I went to the site the day before my move (with paid movers and truck, etc) and the only door to my indoor unit had a sign on it that said the sliding door was “frozen shut”. It was obvious the door might have been at some point but now moved freely when you push against it. However, someone had unplugged the motor that opens it. I would have loved to talk to someone, but, no one was at the office at 2pm on a Tuesday, no one answered the phone, and when I called corporate, they sent me to their regional manager who also didn’t answer the phone or respond to text. So, I now am scrambling to find a storage unit the night before my move. I also can’t cancel the unit online so now I’m figuring out how I’m going to pay for 2 units. Seriously- what happened to customer service?

Marissa is phenomenal and great with customers!!! A pure joy and made the search seamless. Thank you! 😊

Marissa gave us all the info we needed on the unit and was very helpful, so glad we chose that location to store our items 😃

Marissa was very helpful and and made sure that all of my needs were met.

Helpful staff. Emma is 100%.

Property manager somewhat unprofessional....usually no one is in the office for help...how is anyone supposed to get help with their units?

I truly enjoyed my experience at this location. I was helped by Emma that day. She knew what she was talking about, and helped me find what worked best for me. Couldn't be more pleased!

Marissa and Emma both were very helpful each time I came in! They showed me units so I could figure out what unit size I needed and even the office has helpful posters to give you a better idea of what can fit into each size unit. All around my experience with public storage has been a pleasant one with kind and helpful service.

Emma was very helpful and friendly. She also had good knowledge of facilities and process .

EXCEPTIONALLY PLEASANT AND HELPFUL STAFF ,SAMANTHA, MARISSA AND CASSIDY ARE ALL VERY KNOWLEDGEABLE AND WILLING TO HELP ANSWER QUESTIONS

Went to the office and 4 of the 5 times no one was on site during business hours. Apparently the hours listed on the door are for decoration purposes only. I left multiple messages, none of which were returned. Half of the ceiling fell onto my belongings while in their storage unit. Could I reach anyone in the office or the property manager during business hours? NOPE! Poorly managed, ridiculous customer service. I dare you to find help in their limited phone menu. Your better off storing your stuff in the middle of the road or a swamp.

My experience was above my expectations, marissa has outstanding customer service skills and is extremely helpful, thank you

Marissa at the public storage in walled lake was awesome!! She was very friendly and help me gain access to my unit. I appreciate you, and keep up the good work. 🙂

Nice clean .

Emptied my unit on the last day of last month, nobody in the office to handle check out (second time that this has happened at a PS facility). Immediately got online and chatted with "customer service" to make sure I wasn't going to get charged. I was assured that I wasn't going to be charged and that the fact that I had vacated the unit had been noted (also got a text message confirming that I had vacated the unit). STILL got charged, and just got off ANOTHER chat with customer service to clear THAT up. They tell me that they "unfortunately" didn't close the account until AFTER the autopay was pulled (conveniently) 4 days AFTER I had vacated the unit, and that they will be sending a refund check in 4-6 WEEKS. I'm starting to feel like this is a PS scam as it has happened more often than not when I've rented space from them.

I upgraded from a smaller unit to a larger unit and somehow I lost my access the same day to my unit I had for almost 3 years. It was a nightmare because the property I had my unit at was closed for 2 days and I had equipment locked up that I needed to run my business. I called 6 locations and also the district manager and to my surprise I got no one that was willing to help me until I finally called the Walked Lake location and got this angel name Megan. Megan was understanding and showed so much empathy and said she will handle this for me to get me access to old unit. Within 10 mins she had my access back temporary so I could get my equipment and my lock so I can use for my new unit I upgraded to. I’m so grateful for her she turned a stressful 13 hours into the perfect day. Thank you Megan for being so helpful and understanding. .

Shawn is great and the staff is very nice and helpful!

Helpful staff

Shawn was super helpful. Great customer service.

Upped the rate for my parking spot by $10 a month within 3 months of renting. Then they kicked me out so they could build a storage building. Staff was nice, hence the 2 stars.

Shawn was great.

I wound down my law practice and needed a place to keep old files. Shawn and Charlie were very accommodating, they put me in a unit that was the perfect size for my needs, they answered all of my questions and made the entire process seamless and stress free. Thank you!!

Shawn was fantastic and very kind

I just received unexpected call that my rent was being lowered $89.00 per month!

Shawn and Charlie have always been super helpful and kind. I have been a customer for years and have no complaints.

Excellent customer service. It was easy to rent online. They had far better selection of boxes than home depot or Lowes.

We had trouble with a rent increase and Shawn worked it all out in a matter of a few minutes. She's a lifesaver!

Just recently got a storage unit. Never gotten one before, not that that’s relevant or anything. But Shawn the lady who assigned me had superb customer service, also her social distancing protocol was on point. She put the health and safety of me and herself first and foremost, which I’ve been to many places who haven’t. I would most definitely recommend this public storage location.

After taking over payments on my fathers storage unit, Sean made it easy to access the property and helped me understand procedures for taking over payments. Dan was kind enough to help me close out my contractual obligations when in an uncontrollable situation related to the pandemic. overall, I had a good experience with this property and staff!

Charlie is very helpful and knowledgeable.

Shawn was very helpful and very knowledgeable about the different units that would work best for my family. I appreciate all her help and the outstanding customer service that this location provided. Again I worked with Shawn and she was so professional and helpful. Your lucky to have such great employees representing your company. I would recommend to family and friends

Shawn was a huge help and gave excellent service! Thank you!

Very good service and very pleasant.

Shawn is an excellent manager of this property. Whenever we have had a question or problem, she has always handled it in the utmost professional and courteous manner. Thank you for being the special person that you are, especially during these challenging times!

Shawn and the other gentleman (Charlie?) have always been so helpful and professional. Just recently had a fiasco with payment and Shawn really went out of her way to accommodate me. Great Communication as well!!!

Easy access safe place

Very friendly service

Great Service by Sam Shawn

Shawn was so helpful and kind. They do a great job!~

These guys at Public Storage are absolutely great! They have been so helpful with everything I've needed. Very professional and very personable.

Shaun and Sam were very helpful and provided me with all the information I needed. If I have any friends or family needing storage, I will refer them to public storage

Me and my wife just got a storage unit there. It's great and spacious. The guy at the counter (Charlie I believe his name is) was great. I highly recommend this place.

On a moment's notice we were able to secure storage space here during the pandemic, when another facility dropped the ball on us with restricted hours. Charlie saved the day for our family and was kind and helpful , with a wonderful customer service experience that we will always remember with the highest regard. THANK YOU FOR BEING THERE FOR US!!

Wonderful place, very helpful and kind.

Charlie is extremely polite and helpful! I greatly appreciate the kind service and helpfulness of everyone I have dealt with at this location! Highly recommended!

Honestly this is the absolute best storage experience I have ever had. I'm kind of a drifter and I tend to move around a lot. Whenever I need storage and I'm near the area I always come to this location. Every time I come, I am greeted by Charlie an extremely nice gentlemen with a can do additude. (Does he ever get a day off?) Don't get me wrong I'm not complaining, I love seeing him standing there to great me whenever I have a storage need. He is always so nice, kind and ready to help. He's not the only good thing about this location though, the property is very clean and secure. As an added bonus the police station is close by so if you're ever worried about your precious heirlooms needing to go in storage don't because they got you covered. I honestly could make this already long paragraph much longer, but I believe that you should get the gist by now. I wanted to give Charlie 100 stars, but due to the limited power of google maps, he will have to settle for this 5 Star review.

Yes 5 star service!! Shawn and Charlie are outstanding !! They are both very professional and knowledgeable. Very clean and safe area !! The location and staff are simply excellent!! Thank you for all of your help and advice. best regards, August

Shawn was very helpful finding us the best storage space

great customer service. great rates. very secure and clean facility

Shawn was very helpful, as always. Check in was quick and rates more than fair. Would recommend any one call her for storage needs.

This place is awesome!!! From the day I moved in until the day I moved out, the staff has been nothing but helpful. I lost my key and needed to get into my unit quickly. They took care of me in less than 24hrs and called with updates throughout the process. Best customer service ever.

Shawn & Charlie are the BEST at the Walled Lake Store!! They both have been so helpful to me with any & every request/ issue. I've given "5 Stars" on this site but Shawn & Charlie are truly 15 STARS each!!

Shawn did a great job for us.

Shaun is always pleasant and kind! I enjoy coming to pay my payment to see her smiling face! :)

This is a best place in the area for any of your storage needs Sean and Charlie are just the best people to work for. So if you want a good deal in town visit Public Storage off of Maple Road thank you and have a happy good day bye bye for now

Great location, great service! I reccomend seeing Shawn. She was very helpful and nice person to do business with!

Shaun did an excellent job of signing me up.

Shawn was awesome today she was a lot of help and made the transfer from my one unit to a newer one really easy!

Good

Very professional...Very friendly...Very helpful...Answered all my questions....no complaints

Shawn and Charlie are helpful I would recommend this place

Location & staff were great - thanks! Shawn was very helpful & always pleasant.

Rented a storage space here for my brother a little over a month ago, the facility is clean and they got great prices. Charlie was awesome, and I will definitely store here again in the future.

Went to this storage location to pay my bill and was greated my a kind teddy bear named Charlie. He took my payment and answered all of my questions with ease. I truly love this location and I believe I will pay my bill at this location from here on out.

Shawn and Charlie were so helpful. I was in a situation out of my control and needed a unit the same day and they were able to accommodate me. I was quite frazzled that day and Shawn came to check on me to make sure everything was OK with my move-in. Charlie helped me out with my new special lock I needed for the unit. I highly recommend this property.

From the minute I set up this storage unit and every few times I have gone into the office or called, I have been greeted with a very helpful and enthusiastic employee. Her name is Shawn!!!! I would definitely recommend this place to anyone looking for a storage unit just based off the friendly and helpful staff like Shawn.

Fabulous customer sevice and the store grounds were very clean.

I ran in to get a few boxes and Shawn was very helpful

Shawn who manages the facility is very nice and super helpful. They often run monthly specials. We got our large unit for a great price. The property is very secure and well kept. The access hours are from 6am until 9pm. In an emergency you can get in after hours. If you need storage space I highly recommend Public Storage in Walled Lake.

Shawn and Charlie and wonderful people an my experience at there location was very nice.

It was ok nice ppl greeting u warm welcome nice service

Bonnie is very helpful she is so nice

Shawn and Charlie are very Professional and always helpful and friendly with my storage needs

Shawn was awesome

Awesome people that work there always polite and helpful

Shawn is a very patient, knowledgeable property. She was really helpful in determining which unit size would be best for us. Also the other property manager, Charlie, is very nice. If we have to store items again we would almost definitely use this Public Storage.

Property manager was very helpful and knowledgeable.

Shawn was so friendly and helpful. I truly enjoyed my experience!

Good rate for the space I have there. Accessible and helpful staff.

Need to get out their prices are our of control, will be out by June 1

Shawn was very knowledgeable and pleasant. She knows her stuff and helped me find a great place to store my.

Shawn and Charlie are the best they are great managers of the well kept up facility

Shawn and Charlie are so friendly, and helpful. Very honest, and clean facility. Really great promotions that happen daily! Month to month agreement and no crazy policy about written 30 days or anything. You just tell them when your out then your done! Highly reccomend!!! Second time renting here. THANKS

(PLEASE FOR YOUR OWN SAKE READ ENTIRE REVIEW) Four and a half stars? What a joke, keep having friends and family members write reviews. (If anyone noticed, most of these 5 star reviews have only reviewed one or two businesses EVER, and it just so happens to be a storage facility????) After being a customer for over five years, (in which rent for storing a vehicle doubled, yes DOUBLED) it was finally time to take out of storage. Had it all set to be moved and as with anything, circumstances arose and had to be delayed. Fast forward a couple days (April 1st) midday I go and remove my vehicle. When asking the "manager" (who apparently has zero power to do anything what so ever, or flat out refused to make things right for a long time customer. So why not call her the chimp collecting our payments) what my gate code is.(since I have not been there in over five years) She asks how I'll be paying this months rent? Excuse me? I'm removing my vehicle from storage, midday on the 1st of the month. I'm not paying anything. (Payment isn't even due yet) Needless to say, constant phone calls since. Have ZERO delinquent accounts on credit report, ZERO late loan or credit card payments EVER. And a company who will literally do nothing for a customer who has been with them for five years getting railroaded by price increase after price increase is going to send me to collections (on something I should never have to pay?) I have two other storage units within a 50 mile radius. One has had one price increase in three years the other zero in over four. The price increases were bad enough, but honestly making someone pay for a months rent before the payment is even due? A company that you cannot get in contact with anyone higher up the "pecking order" should raise a huge red flag to anyone. It proves they have ZERO respect or care for their customers. Many people are like myself and just need extra space. But so many people with storage units are in a low point or going through hard times and Public Storage takes advantage of those in need. Just horrible, after reading reviews from others (on there corporate location, yeah check it out its unbelievable) I can't believe I ever gave them a dollar. If I was moving out of an apartment or house I wouldn't be expected to "turn in the keys" until the 1st at earliest, just saying. I see some of these reviews "so and so is really nice"... GREAT, I DON'T CARE! I would rather have someone yell "FINE WHATEVER I'LL WAVE THE FEE" then " well you know I'm sorry but policy is we take advantage of all customers and squeeze every dime we can out of you" Being polite doesn't make up for bad business practices or flat out ZERO attempt to make things right. You pro rate a moving in month rate but not moving out? Payment is due end of day on first of month. Was out midday on the 1st and I'm expected to pay the months full months rent? Filing complaints with B.B.B.,

They help a lot, they take care of the business, they give customers good service, and I would recommend this storage to all my friends and family and I really like Charlie and Shawn who are the representatives there please take care of them because they take good care of their business

Very helpful! Convenient!

Shawn was amazing. Awesome place

Very clean and great help from Shaun and Cherie. Very good to work with. Follow up from Cherie was wonderful

I just came back from renting a storage unit Shawn was awesome, everyone was very nice and the experience was stress free, the units are clean and convenient, I would definitely recommend Public Storage!

Sam was able to answer every question in a time effective manner.

I have had several storage units over the years (most at other Public Storage locations) and they are all pretty similar, nothing fancy. This location is smaller and laid out well so it is easy to navigate and convenient, which is nice, especially at night, and my unit was clean and in great condition. But, my interaction with Shawn, the store manager, has made a big difference in why I am so happy with my experience at this particular location. She has been wonderful. A friendly voice and warm, pleasant demeanor really goes a long way and I certainly appreciate it. Thank you for all of your help Shawn!!

Awesome place I’ve use this location for many years and they are always very friendly and accommodating. I would highly recommend them to any family or friends!

Its a great location and Shawn was excellent, and provided awesome service!

The staff is awesome and always helpful with whatever I need.

Shawn from Store 08233 was an angel today! I really appreciate all of her help when I was stuck in a pretty tough situation. She was kind and quick to get back to me. Excellent customer service!! Thanks again Shawn!

Very friendly and helpful service! I work like a caregiver sometimes much over the limit and was llate with my rent paynent Nice Lady understood my situation and applied about a refund of the late fee. I got it! Thank you so much!

Recently rented a unit. Shawn was very helpful with offering items inside the store for certain items I had concerns storing.

My experience with managers Shawn and Charlie have been nothing but stellar. They helped me with some issues and gave me a great customer experience. I recommend them to anyone. The outdoor storage is clean and well lit. Easy access all times of the day. With managers always eager to help, who wouldn’t want to choose them for storage needs.

Very easy process. The $1 rental special for 1 month was worth it. Heads up: you need a lock $9.95 and insurance when you get your unit!!!!! Safe & secure with helpful staff

Shawn was very nice. Customer service was amazing

Shawn was very kind, great customer service.

How tall are the climate controlled units?

Excellent service. Property manager Sharr was excellent in assisting . She is very helpful with new customers and which will get repeat customers.

Great location, price, and staff - would come back!

Facility was always clean and well maintained and I did not experience any issues. I had one concern which was when the front gate broke and remained open for several months before being fixed. Shawn was very friendly and nice to work with

Man i love this property. Shawn and charlie are great. I always choose this location to pay my bill.

friendly customer service

Good rates & good staff

This place is great. Charlie is very helpful. I recommend my family and friends to store their stuff at this location.

No dumpsters. No one answers the phone.

I wish I could rate higher but the runaround to TRY and fix THEIR mistake has been a pain. May 18th I walked into their office to inform them my unit was vacated and to turn in the PS stickered lock. I was informed the lock was mine to keep and that I was all set for the unit. On the 31st I received an email invoice for June but because I had closed it out I thought nothing of it...until I received an email on June 1st saying that my move out date was June 1st and I owed for June. So why when I informed them well in advance did I not only get an invoice for June BUT then receive a close out of the unit for June 1st? Seems someone forgot to process the closeout of the unit and scrambled to do so on June 1st. So I kindly reached out by phone to follow up and correct their mistake. Unfortunately that was a massive runaround and bludgeon of self referencing ads. Never got through (except to sales) so still not fixed. With my need for a storage unit in July I guess my business will have to go elsewhere.

I had an absolute pleasure interacting with Charlie the other day. He made my rental process extremely easy and he was very knowledgeable answering all of my questions he deserves more than 5 stars.

If you're a month behind and white your stuff is sold. This woman who was African American was 4 months and was allowed to pay. After she yelled and threw a fit and jept her stuff. I was behind a month and lost everything. Seems unfair. And when we asked for our photos back cause my mom lost a child and every photo we had of her was list and the person who bought it kept pictures of my sisters naked in the bath tub. And more photos.

I was very happy with the customer service I received from Ashley at the Oakpark location i will definitely refer friends and family.😊

Great Place. Clean. Courteous staff. Charlie was pleasure to work with!!!

I had a wonderful experience at the Public Storage facility yesterday! Blake was a huge help and wonderful to work with! He suggested a unit size for me that was perfect and with out his consultation, I would have been stuck with too small of a unit and in a tough spot. Thanks so much for being so helpful, Blake!

I was mostly dissatisfied that the property manager never disclosed to me a few things that I thought were rather important. When I moved in I made a reservation for may 1 on April 20 I believe. I was immediately contacted to come in and meet the property manager and discuss a few things. Little did I know she was signing me up that day and " prorating" me the last 13 days in April. I wasn't prepared to move till May 1st so my locker sat empty for 13 days. While signing up it was never disclosed to me until the end of "insurance " ($11a month). Bought two locks for a 10x10 unit ($40). Then month 6, my rent went up. This was never disclosed to me either. Never received an email or letter starting rent would go up. Then when I decided I uncomfortably couldn't afford this unit anymore I called to set up a move date for Feb 3 and they told me I would still have to pay the full months rent!!! They could get me in before my move date but couldn't get me our 3 days into Feb. Terrible!!

Cool place to use for storage

Shawn and Charlie were very helpful in solving my problems, I was very happy with the outcome

This is my 4th unit at this facility. Shaun was very helpful. Some of the units I was shown had a crack in the concrete but she was very patient with helping me find a unit that was suitable for my needs.

Excellent facility and easy to access. Absolute pleasure to work with Sean, the manager! Highly recommended! A+

It's a storage facility. They do a great job storing my stuff...

With climate controlled storage spaces available, this site was perfect for our needs. The location is easy to find from to road. Remember to check online for deals, as they usually are cheaper than reserving in the office. Also, if you have a lock, bring it when you sign your lease or you will have to buy theirs. Finally, if you have home owners or rental insurance, bring it to your lease signing or you will have to buy theirs.

Great facility ! Blake was great! Customer service exceptional! Great place to store!

Great customer service with Blake! Personable and professional!

Worked with the manager Shawn and was very happy with the service I received. The facility is clean and well taken care of. The staff is extremely helpful and welcoming. All in all very happy.

What deals do you have?

Very unkempt. Expensive to.

Great place. Very friendly people on the office.

We are currently renting two units at the Walled Lake facility. Blake and Shawn have been wonderful to work with, always friendly and pleasant. The second time I went into the office, Blake remembered who I was, and Shawn has called periodically to check in and make sure our move went well and units are working out for us. They have gone way above and beyond what I would have expected! The units are also clean as a whistle, and I feel very confident and comfortable having our items stored there.

I came in the office today expecting hidden fees and fine print switch up and was pleasantly surprised. Shaun the manager made the process of renting a unit simple and straight forward. Very helpful and friendly.

Blake was very patient in explaining all of the terms and conditions of the units. He was very respectful, approachable and far exceeded my expectations. I highly recommend this facility thanks to Blake.

Great experience with this facility. Shaun, the Property Manager, is one of the best assets to the Public Storage company and to this location. She is "Johnny on the spot" as you say. Nothing gets unanswered by her. I think she is very thorough and conscientious. Great to work with.

Shawn is a great property manager!! I was out of the country for a couple weeks when I had an emergency and Shawn personally made sure that my stuff was safe and secure. She went above and beyond to contact me out of the country and make sure my stuff and storage unit was taken cared of without penalty/consequences.

Shawn has been wonderful to work with and is always happy to help answer any and all questions I may have. She was very helpful when it came to some billing issues I had and resolved the problem amicably. I will definitely use Public Storage in Walled Lake if I should ever have storage needs in the future. Thank you Shawn

Super happy with this facility. Shawn was a great help with showing me my options.

They are good at locking up your junk and keeping others out. Shaun, the manager here, is great. She is very nice and very prompt. But the corporation just leaves a bad taste in my mouth. I found this place online, I liked it because their rates looked good online and it had good reviews. But the first month's rent when you first sign up is not even close to the "move in" rate that they list online. I went through with it because I had a deadline to move my junk. Now, after four months, my monthly rate has increased by $15. Customer service said the increase is to keep up with maintenance and the cost of doing business, I get it, but additional $15 is a big jump for a storage unit business. I'd be more open to an increase of a few dollars. I paid less for a BETTER, but same sized storage unit in Chicago, IL- one of the most expensive places to live! Customer service was of no help (this is corporate, not Shaun the site Manager). I am now looking to change storage companies for the same kind and size of unit. Other places in the Walled Lake area are significantly cheaper, by about $9 or $33.

Hands down the nicest storage facility I have ever been to. It is clean, organized, and Shawn was extremely pleasant! She was happy to answer any questions I had. I highly recommend this Public Storage location!

Shawn was great very helpful and nice. I wjll store here when ready

Last minute search for a place to store the Motorhome for the winter landed us at this location. Shawn was super awesome through the whole process. From the morning phone call to the late arrival, she handled everything in a super professional and courteous manner. The location is nice and well kept. I definitely recommend this place.

Shawn is a very excellent manager very helpful

Great location, convenient, very good customer service. Shawn was very helpful.

Shawn did an incredible job serving us today. Even though she had a long line of clients ahead of me, she was still attentive and calm. I really appreciated the way she made the processes of obtaining an RV lot so smooth and easy. Thanks for the great service!

I was at the location for several days in a roll. Shaun was very helpful with all of our questions and concerns. I would recommend this location for your storage needs

I have been very pleased with the operation from day 1. They were extremely helpful in assisting with getting me the correct size unit, have been there for any and all quesitons, and have followed up on everything. They also have many supplies needed for moving and storage at very good pricing. The manager has also been terrific to work with. I would highly recommend this location

Worse place, their people are rude, management is ignorant, they going ro trick you to rent with them and once you did they will scam you to put their hands on your stuff and sell them in auction, in auction, it is a trap just stay away They are big time scam rude

Property manager is great. She is very friendly and helpful.

Do not rent from here. I had a reservation, and the manager called me. Once I called back, they were closed, and then it was the holiday weekend. When I called today to set up my appointment (less than 3 days later), the unit I reserved was gone, as was my reservation. THE KICKER IS, THE MANAGER BLAMED ME!

Helpful and polite staff (Shawn)

Recently visited this location Shawn was very informative and genuinely interested in fulfilling my needs. Clean and secure I was able to get all the supplies, I needed to store my things in-between our renovations. I highly recommend this location 👍

Location was perfect for us. Kept an old broom there to sweep out the hall and our unit (blowing leaves, etc). Price went up almost every year but still was competitive. Staff always helpful, especially today.

Michael helped me get my deliquency few saved. He had great customer service and smile!

Extremely friendly staff (Shawn)! Super helpful. Needed a large space to park an RV and they had the perfect spot. Not a pull through but much easier to park in than our previous spot. Hope to stay for years!

Shawn at this location was extremely helpfull with setting us up with the correct size unit and then with filling out the paper work. The units are clean and the access is easy so what's not to like.

Shawn was very helpful answered all my questions about storing my things .

Great place to store your things at very secure very friendly and helpful customer service will use again if needed

Picked this PS for the drive-up storage options, location, and high rating. You know what to expect from PS by now, but the site manager (Shawn) makes this one special and personalized.

Shawn was great!

Shawn was great! Made me feel safe putting my thing here and had exactly what I needed.

My experience at Public Storage with Shawn the manager was awesome. she was very helpful and answered all the questions I needed to be answered.

I love that public storage.Shawn was great.so nice and helpful I will store here when. I move.

Great place to store! Its in a convenient location. i'm always driving back and forth down that stretch of M-5. Its secure and in a safe area. Its well kept and if I ever need any boxes or tape, they sell it right there. When I do have to go into the store, the gal at the desk, Shawn, is very helpful and friendly.

This was my first experience using self-storage. Every member of the staff I encountered was helpful and friendly. They helped me find the right solution for temporary storage of some family furniture and got me set-up and moved out with minimal effort and timely service.

I came in expecting run of the mill service, but was pleasently surprised! The ladies took great care of me. I dealt with Shawn, and she was fantastic. I highly recommend this facility!

Shawn the property manager is very friendly and kind! And the DM Aaron always handles my questions / concerns!

Well kept facility, Shawn was a great help!

Shawn and Heather made moving in easy. Safe storage. Fair price. Thanks. I highly recommend Public Storage in Walled Lake.

Cane lookin fer storage Heather very helpful will most prolly choose this laocation.

Love that Public storage has all the boxes and moving supplies that I need. I stop in frequently and heather is always very helpful

Since I have opened my storage account I have moved significantly closer to the Farmington location, I choose to stay in walled lake because of the extraordinary service that Miss Heather gives. I'm downsizing and she took the time to leave the office and take a look at what I have to see if it were possible to go down. She's very helpful and kind.

The customer service at this location is always above and beyond. I had very specific requirements and Heather made sure they were all met.

Heather at public storage on maple is so great to deal with and always has the answer im looking for thanks for everything.

Leslie was extremely helpful, very nice and had great customer service. Will recommend this location to everyone I know!

I stopped by this location looking for moving supplies. Leslie was there to greet me with a friendly smile. She helped figure out what size boxes I needed. She was very helpful. I am so glad I stopped here. I recommend anyone needing moving supplies to stop by and see Leslie.

Great and easy to work with. No hassle, quick and easy set up process.

Leslie was a huge help she was very friendly. I recommend this facility highly

Stumbled upon this property as I was looking for some moving boxes the other day and was incredibly pleased with the helpfulness of the staff. I came into the office in a whirlwind, stressed out from the events of the day and couldn't remember exactly what I needed. The women working, I believe her name was Leslie, walked me through what supplies I needed to help finish my task and I left feeling so much more organized. A big thank you to this women and all her help...couldn't have done it with you!!

Leslie was so helpful in my time if need. She was compassionate and a sweet soul. I feel like my belonging are in good hands. One less thing I have to worry about as move on to the next chapter on my life.

leslie was great, she was busy but took the time to show me the space we were renting and helped make the decision extremely easy. Wish all my transactions were this easy. The facility is very nice and more than meets our needs.

As a 19 year-old moving into her first apartment, I had no idea what to expect, but my service rep named Leslie explained everything and even gave me a useful brochure. I was very pleased with my service! Would definitely use again!

Reserved a parking space online, and that part was sooth, got a call from the site, confirming it, went in and finished the reservation. Everything was explained and disclosed, and it was a easy experience to complete. Thanks.

Worst storage company out there! The corporate offices need to reevaluate the customer service!!

The storage facility is clean and safe. The only thing I have a problem with is I notice the rates keep creeping up and up...you're enticed in with the introductory rate and then you get notice that the insurance is going up. I believe the insurance is a rip off because the storage site is gated and your individual storage unit is pad locked. THen the rates themselves went up. Now I'm at $60 a month for a small space I store holiday decorations in. One more increase and I'm looking elsewhere.

Very efficient. Move in was quick. Very friendly and helpful. In an annoying world where out in public incompetence is definitely everywhere, Its truly nice to deal with people who know what they are doing and are competent at their job. Leslie is one such person.

Everything was great. My customer service agent Leslie helped me with everything and got me in and out of there fast. The units are nice and I highly recommend this place to anybody looking to move or store their extra belongings.

I needed a storage unit in a pinch and they delivered. Leslie couldn't have been nicer and so helpful. I would recommend this storage facility to everyone!!

This was my first time renting a storage unit and I couldn't be more pleased! Leslie was great! Very friendly and knowledgeable. I felt completely comfortable and safe storing my stuff there! Highly recommend!

I visited public storage today and had a great experience. Leslie was an awesome help. This was the first time I've ever used a public storage service, so I really didn't know what to expect. Leslie guided me through everything step by step, and made my day a little bit happier.

Leslie is a very helpful.

I went in today to get a storage unit and was very pleased with my experience. Leslie was great- very thorough, knowledgeable, and efficient! Beyond that, she was incredibly friendly and able to answer all of my questions. With great customer service like that, I am glad I chose this location to get a storage unit.

Today I was in search for storage at the very last minute..Upon my search I see public storage. While searching in had the pleasure of meeting Leslie.. She was very professional and prompt and very informative. I must say she brought a smile to my face and weights off of my shoulders..

Convenient storage options

Lesilie was an excellent help! She made the process of renting a storage unit easy and fast! I would definitely use public storage again in the future because of her!

Leslie was very professional and helpful

Leslie was very helpful and we found the perfect spot. We're happy. Thanks.

Very please with the facility as a whole. We really appreciated the professionalism and kindness shown by Leslie. We would highly recommend Public Storage. Public Storage: Walled Lake, Michigan

Leslie did a great job processing my account. She was personable and has great people skills. She would be an efficient supervisor for your facility.

Leslie was great.

Leslie was very helpful. Made the experience much easier and simpler than I anticipated. One less thing to stress about.

Leslie was very helpful in answer all my questions. Had a great experience!!

Great job by leslie! She was helpful and friendly! She made the process easy as pie!

Had an awesome experience! Leslie was efficient and friendly. I left with every question answered and a solid feeling about the units and their staff, Leslie was wonderful to work with! Will recommend to friends and family!

Leslie was an absolute delight!!! Professional, helpful and knowledgeable. Overall totally awesome!!!

Very nice and helpful people

Leslie was the most helpful person ever!

I would definitely recommend Public Storage in Walled Lake. Leslie was so helpful! After shopping around and talking to some of the other places, Leslie made it an easy decision for me to choose Public Storage. She was informative and easy to talk to.

Had a wonderful experience, Leslie was not only informative but also friendly and upbeat! If the rest of the staff is as friendly and easy to work with as leslie, I would gladly suggest this storage unit to anyone! Also, to boot the units were clean and secure.

Clean, Well kept, and friendly staff. No issues

Leslie was great and helped out with everything very friendly

Fantastic facility... Leslie was awesome... answered all my questions and was very helpful when renting my first storage unit.

I enjoyed the experience with the Public Storage facility in Walled Lake. I was able to rent my unit during one of the storage unit specials which made the cost much more reasonable. The storage areas are very, very secure! I would also like to commend Charlie and Leslie for being very professional and informative whenever assistance was needed. Calvin also made the initial storage rental a very pleasant and relaxing event.

Bottom line is I wouldn't be a customer if it weren't for Charlie. He's polite always smiling and a great salesperson. The office and property are clean and Charlie is always there with his snow shovel when needed. Like others I'm storing things that I'll probably never need, but Charlie seems to make it worth it and has even taken steps to ease the stress by suggesting I downsize to a smaller unit. EVERY COMPANY NEEDS A CHARLIE

I have been using this facility for 5 years and I have no complaints. Charlie is always very friendly and helpful. Very accessible and easy to use.

I had the best experience with the storage rental. Leslie is absolutely amazing explaining everything and making sure you get the correct sized unit for your belongings. Would highly recommend this smooth process to the frenzy of moving to another state.

Charlie and Calvin both were more than helpful setting up the storage account. And they are a pleasure to deal with. Good personalities. Thanks to both of you.

Charlie was a life saver! I dropped my key somewhere in my car and he helped me find in -- it fell under the air vent under the seat and he was able to get it out! I appreciate his help!

Manager Charlie was extremely helpful.