Public Storage Self-Storage Units at 1315 Chicago Road, Troy, MI

Came to property for help for the 21909 location got help from Simone here at the Chicago location. Thank you for her

Simon is awesome, great customer service and very professional.

Very friendly and helpful. John is the best.

Simone is a good person I will give her a 10 star.

Simone is always pleasant and professional. I don't like when i come and she is not here. The other people are lazy. Sorry i have to let you know.

Simone is very professional she is always available for my needs. She is a keeper.

You couldn't really ask for anything more. Easy, secure access. Simone in the front office is great to work with and she makes the whole process easy.

Sabrina was very helpful.

Simone is very helpful of all my needs.

Had to rent unit from this company. Simone was very quick and helpful.

Simone is very professional she let me know about all of the policys

Simone is the best

Simone is an amazing and very professional lady , she go’s above and beyond to help , thank you for the great experience

I have been renting here for a little while and I had the chance to see Simone who helped me when I first got the unit. She is still just as sweet as before. Thank you Simone for everything!

My experience with Dimone was professional, considerate and understanding of my needs! Tyvm 😊 (sorry if I misspelled your name)

The property manager, Simone is professional, understanding and on top of her job. She does what she says she will. She worked with me during my move out, made it so simple and even taught me some new things. No problem storing here.

Went to the Public storage and met Simone very helpful and kind . Thank you for your help and respect you gave my son and I.

Simone has always been very helpful with any issues I have had,and is the reason I have rented there for as long as I have!!!!!

Rashelle is wonderful she was passionate and understanding in all areas of help that we needed me and husband look forward to renting with her in our near future

They advertise a 5x5 but they don't tell you that it is less than 3 ft. TALL!

Simone and her team really go above and beyond. I recommend this location over any other!

They hike prices almost every month ; since it’s no contract . The door knobs are broken so anyone can get in. Worst customer support ever.

Had all my stuff moved out by the 3rd, yet I still had to pay for a full month.. tried to contact customer support several times to no avail. And when I called a location they gave me a spam call phone number. Ridiculous the way they treat paying customers and I will never rent from this company ever again.

This Public facility is very well kept and Simone is so professional in her job and fair open to others opinions, you really deserve 6 stars.

Just got off the phone with Simone who might be the best employee at Public Storage. She was calling in regards to another issue but when I told her my current issue, she made it her priority to help me and make sure I was heard. I was on the phone with customer service (we care) or whatever and they were extremely frustrating, difficult and made me feel unheard. Again, Simone made it her task to help me and I feel like she went above and beyond, ensuring I felt heard. Thank you so much Simone!!!

Simone was very sweet and polite helping me with all of my needs. What a wonderful person

I am very pleased with the service here. Simone always has a smile and helpful in every way also is very courteous. She is the reason i still rent here and she has my back.

Great prices

Had a very easy rental process. Good deal compared to other units in this area for a 10x20. Simone is wonderful!

DON’T DO IT!!! Take a fools advice and steer clear of this place unless you have money to burn.

I’ve always liked this Public Storage location. Simone is always very helpful and kind. 😀

Came here to pay a bill for another location, simone was very professional and got me taken care of quickly

Simone was fantastic explained everything to me and was so helpful thanks again for helping my buy my first unit!!!!!

Simone was very helpful getting my bill straightened out

Miss simone is knowledgeable about her job she is very sweet and helped me lot.

I have been renting here for a long time. Simone is so very helpful it is beyond my belief. Keep her around as long as possible.

Stay went very well. Simone was a big help 👍

Simone is very detailed in her job she makes the property run smooth

Simone was excellent at her job. She got me in and out with ease.

Simone was very professional and got me out very quickly with her and knowledge and skill

Jessica helped me make a reservation by my house in Fraser, Mi close to my house she was very helpful in the process and I got a great deal on my monthly rent rate. Thanks again

Simone is amazing and her customer service is awesom

Simone was a good customer service representative and she was a pleasant person to work with

Property was very clean and Simone was very helpful and friendly

Process was easy on phone

Simone is very professional, courteous and helpful. She walked me through all the steps necessary to secure a storage space. We need more people like Simone in this world.

Simone is the best agent a company could have. A storage unit is basically a concrete space with a door, but a customer focused professional like Simone makes all the difference.

Lovely staff especially Simone! Will definitely come back!

Simone was very helpful to me to get my mom's affairs in order.

The employee that works the front desk attitude was horrible and offered little to any information on the storage spots. She lacks interpersonal skills along with effective costumer service.

Simone was very helpful for me and my cousins rentals

Simone is great at her job and was very informative about this job needed a bigger unit and she assisted with that and i did it online for better price.

Simone was very helpful she got me in and out and it was appreciated

Online rental was very easy needed to remove insurance c a me to location and Simone was able to accommodate me.

Simone is excellent at her job. I come here to make payment when my storage is in Auburn Hills. Very nice lady.

Simone was very thorough, knowledgeable & kind. Simone demonstrated how to open, close & lock my storage unit. Simone advised a best practice while closing & securing when leaving. Simone even asked about my contents to be stored to ensure I have materials to protect contents & it's price. Simone was fast and thorough. Great experience! She exhibits the highest standard of service and competency.

Simone was very knowledgeable about all aspects of this business

Simone was so helpful. She is one of the best at customer service. She makes using this location so much better.

Simone did a excellent customer service job her customer service skills shine in every area. Thanks and keep up the good work.

Simone was awesome and very helpful!

The best service ever and Jeeda was beautiful hope to see her again

I was in a pinch and Simone was understanding, patient and helpful. She was able to help me secure a properly sized storage unit for all of my stuff. She truly was a life-saver. Thank you!

The attendant was very disrespectful and rude and not very helpful or informative a

Simone is always there to help with a friendly and courteous smile and gracious attitude.

I only need a unit short term and Simone was really helpful in helping me decide when and how to procure a unit. She answered all my questions and made the process that and easy, definately recommend!

Simone' was great. She was fast and got what I needed done with no problems. Highly recommend.

Simone is great, a pleasure to work with and very professional.

A storage that Razed prices as They See Fit!! No amenities for long time Customers!!

Simone was professional and personable. Smooth transaction. Thank you!!

We wanted to downsize our unit size and Simone made the transition process very smooth and easy. I recommend using this location for your storage needs.

Simon was extremely helpful with me transferring to a smaller unit. I recommend this location for your storage needs.

Simone has been so nice and helpful. Broke a key off in my lock and even in a Sunday evening took the time to get the broken off key out. I spent a good half hour myself. Ive used this location in the past for projects and I will definitely use this location in the future.

I was blessed finding Simone' and this facility..She is beyond excellent at service, problem-solving, making solutions for our challenges, all the while making us feel good about our decision to have our storage at Simone's facility..She's service oriented and caring and I don't mind spending a little more at PubStor to get her fine service..Thank you thank you.There's more too !

Reasonably priced

Simone’ was soooo nice and professional!!!! She was easy-going and got us in and out with her swift knowledge!

Great price and location. Simone was very helpful with my questions and got me all set up quickly! Highly recommend, cant beat the price for the quality and hospitality!

Simone is great she helped me find exactly what I needed very professional

Simone was great to work with. Couldn't have have an easier experience elsewhere. Very nice and hospitable.

Great price! Great location. Simone is very helpful and a accommodating. They have everything you will need to pack up your belongings as well. Highly recommend.

Simone was friendly and professional she made the experience easy.

Amanda is such a great company representative!. Made everything smooth and easy. We really appreciate her help with everything.

The prices here are very reasonable & the staff is helpful. It would behoove one to reserve a space before needing it, to ensure you get the size you need.

Great storage place! Simone was great helped me with everything and walked me through! Made the process very easy!

Simone was super friendly, funny, and helpful!! She explained the rental agreements very clearly and answered any and all questions I had. Definitely recommend this location for anyone in the area looking for storage.

Literally non existent customer service. After having my reservation switched between 3 different locations and wasting gas, I got here and waited almost 40 minutes during office hours for someone to show up inside and they never did. Stood in the cold and everything, but the door continued to be locked. It must be great getting paid to sleep in the back. I wouldn’t recommend this at all. Terrible first impression.

Simone hooked me up with a clean and spacious unit. Facility is clean, monitored, and well kept.

Simone provided great customer service. I was very satisfied with the service.

Simone was amazing, very professional. I recommend using this property.

Never a problem Simone polite and efficient would recommend this property

Simone is terrific and highly knowledgeable.

Good service by Simone and clean 10x20 storage locket

Staff was courteous and professional

I must say that Simone is one the most helpful and thorough individuals I have encountered, her knowledge of pricing, promotions and customer service skills are something to be appreciated. I live 37 miles away from this location with a public storage facility literally a mile of my home but I stay here for one reason and that’s the helpfulness and kindness of Simone’!!

(updated 10/20 at bottom) ***original*** Slow (but friendly) service. They forced me to get insurance even though I already had separate insurance, and they increased my rates after a few months. ***updated 10/20*** The local district manager has reached out to me, apologized for the negative experiences, and is working with me to remedy the issues, including offering to refund me some of the extra insurance fees. So it is working out well again in the end.

Simone was very helpful and informative she was good at her job

Simone should be remembered when promotion or raises come around she is a great asset to this place of business.

Zavion was very very helpful with setting up my storage :) I highly recommend

Shantell's customer service was beyond my expectation and made all the paper work brief and clear!

Simone is the BEST! She took the time to explain everything and answered all my questions. She has a wonderful personality, excellent customer service.

Simone was great! Very patient with me and all my many requests. Will definitely come work with this place again!

Simone was excellent at her job she was very professional and knowledgable

Simone was very courteous and professional. She explained everything thoroughly, and made the process effortless.

Chanell was extremely kind and helpful to us! We were in a tight spot and she went the extra mile to help us out! Kudos to PS for having staff on the property like her!

I came in to make a payment and Simone was so helpful and nice!!

Simone was super fantastic! She explained everything so well and was so nice! I really appreciate the great service! Thank you so much!

Simone is absolutely fantastic! She was super professional and extremely nice. Property is well maintained and exactly what I needed. Thanks so much!

Simone answered all my questions, made sure I had the right space for what I was storing overall wonderful experience.

Simone was kind courteous and very informative and very helpful. With me being a first time renter she took me through all the steps and was very patient.

Manager was very helpful in finding a storage unit for my needs. 2 months later I rented a unit. Shantell and Simone were great to work with. They showed me the unit and let me see if it was big enough tso everything would fit. Great employees there. Thanks for everything.

Sean was extremely helpful and took his time with me understanding my needs and wants and giving me options and ideas. He went over everything very well. I usually have questions for customer service people but Sean went over everything so well I couldn't come up with a single question. From all the other reviews I now understand why this is the storage place of choice for so many and it is THE place to go for storage needs. Thank you Sean!

My rental experience was great, Simone took us out on the property and showed us a couple of units so we would understand what size we would need and was very professional and knowledgeable about all the details of storage rental, Thank you Simone !

Simone has great customer service and love the prices.

Excellent service :)

Cindy was WONDERFUL. She was patient and thorough and personable. I'm glad I chose Public Storage. It is convenient and a great location!

Ive been in this facility for 5 years . It met all my storage needs. Clean and secure. Simone was always there. She was great!

I wasn't sure what to expect for service at a Storage faculty, but Sarah was AMAZING!!! She made the entire experience fun and was so easy to do business with. I am so glad I decided to use Public Storage and that Sarah was there to guide me through the move in.

Simone. Best customer service..... great person.. fun to be around...

Thank you Cindy for the top notch service you provide at Public Storage! It is a real pleasure to do business with you. Can recommend you any day!

Simone’ was very pleasant and great to work with. Explained everything thoroughly. Would definitely recommend this facility.

This is our second time at Public Storage and both of our stay were great. Cindy was very helpful and accommodating, thanks for all your help.

Cindy is an absolute pleasure to do business with.

Simone is very professional. Public Storage is lucky to have her.

Simone was great went in with my girlfriend she answered all question that was asked and gave her so much respect

Cindy was very nice! And helpful thanks for your time!

Simone was very helpful getting my lock fixed.

Simone had great customer service !!!

Simone was great. Prompt, helpful, and friendly.

Simone is awesome! She always helps me whenever I need anything. Great customer service skills!

Simone' was awesome to work with - no problems with staff or facility!

Great boxes, and prices are cheep. and lots of help from the staff

Very good storage facility with Excellent staff! Dee is especially great to work with! Dee was very helpful and courteous. She gave me all of the best options to help make the proper decisions.

Simone is very helpful and polite thank you so much. My rental went smooth

Great help from Simoné

Always see Simone when i come she is very professional she is always full of smiles the place is always nice and clean.

My unit is clean, private & convenient. Simone is always helpful. She is very knowledgeable and ready to assist. Public is a well run business.

Came into location for information about my account Customer service was excellent and very Informative Thanks Dee!!

Simone is awesome! She got me set up with our unit so quickly and efficiently and answered all of my questions. Highly recommend, and ask for Simone!

Great service from Simone! Very professional and helpful, we look forward to renting additional units.

Quick service from Simone... her Appt was late so she helped me as a walk-in first. thanks.

I’m so happy I found this storage unit. Simone is very helpful and I love going in to see her. She rememberers you and is always helpful. The other woman that works there is awesome too!! Highly recommended

The location and units are fine. It would be nice to have some lighting around/in the units. With it getting dark so early it's hard to see inside the unit. The customer service is where I ran into issues. When I was showed my unit, Simone used a lock to show me how it worked then handed me the lock. I told her I'd brought my own lock and she said "nope, that's the only lock you can use." I didn't think much of it and continued the renting process. When inside she told me I had to get the damp rid and insurance. I told her my home owners insurance would cover the storage unit but she told me I had to take out the insurance and return with paperwork that showed my coverage. She scrolled past the breakout of what I was paying for and showed me a total that was for the 1st and 2nd month of rent. I paid and went on my way. When I got home I looked up my account online and discovered that I could remove the insurance myself (my homeowners did cover everything in the unit) but I still had to pay for the 1st month and that I'd been billed $20 for the lock I didn't need. All in all, these aren't huge problems, I just felt like I was taken advantage of. I'm sure it's part of her job to sell these additional items, but it felt like I was tricked into them. Additionally, I've been driving to my unit and a worker drives around on the wrong side of the aisle and won't move even if they're in front of your unit. I've witnessed this same worker throw a fit when two vehicles were parked next to their units blocking the aisle. Rather than turn around and go down a different aisle, she honked and screamed for 5 minutes until the moving truck could pack up their ramp and move. The customer service here is horrible.

Simone was very professional and very patient with me in deciding which unit to rent.

Outstanding service from professional and friendly staff. Simone was the greatest. Can't say enough about her service. Definitely made the right choice. Thanks Simone!!!

Very clean, friendly service, service rep Simone was very thorough explaining everything, good prices.

Simoné was managing and she was very helpful, thanks. Update: just moved out of my unit, it was painless and easy. Thanks again!

Great customer service, thanks Simone!

Terrible service by Simone,don"t recommended this place!!!!!

Excellent services from Simone

I met Simone, the manager. She is so upbeat and helpful. I really appreciate your business.

Simone was very helpful when I was moving out - she upheld all your policies, dammit!

Simone was great. Highly recommend this place. She was very informative and explained everything every clearly.

Very nice service! Great customer service. I was helped by Simone who answered all my questions professionally and was bearable through these questions. Good attitude. Felt very welcomed

Costumer service is excellent reserved online and was responded to immediately. Simone was very helpful and answered all my questions. As for the unit, it's a storage unit what's there to say

So far, so good. It's in an excellent location and the nice person who helped me make the decision on which unit was suitable for my needs was knowledgeable, friendly and helpful.

Simoné is so sweet. She will keep us coming back for all our storage needs. Not only is she knowledgeable, but she is also extremely helpful!

Simone was very helpful and professional. Thanks so much!

Everything was excellent. Angelita provided great customer service and deserves a bonus.

Amazing customer service by Simone. She helped me with all the questions and helped me put out 'damp check' in my storage room. Thank you Simone for the excellent service.

Very friendly and helpful staff. Great facility. Angelita made the whole process seemless.

Angelita is awesome! Very knowledgeable, very helpful, very polite and if she wasn't working for you, she would be working for me! Hold on to that one

Went to rhis facility and Simone was awesome. She was very professional.

Went to this location and met Simone she was so professional was just pricing but i will store here just because of her.

Angelita was very nice outgoing and went out of her way to help me out. I dont know what she gets paid but im sure it isnt enough. Outstanding customer service indeed

I visited 1315 Chicago Rd for pricing for future storage. Simone Wells was very helpful. Thanks for employees that care.

Angelita is the most professional and attentive representative at this location. She goes out of her way to say hello and ask about my day everytime I am here. The location is very clean and well maintained. Centrally located this is the best storage location for me and my family who is spread out across metro Detroit. Keep it up! I highly recommend this Public Storage.

Repeat Customer. Customer Service is far superior. Angelita and the rest of the Team get it Done !!!

Was extremely pleased with this public storage location. Angelita was awesome in assisting any concerns I had and a pleasure to deal with. The grounds is clean, the location is great, the price is reasonable and I have been very satisfied with my experience there.

Angelita is absolutely fantastic. Great prices good location friendly staff you can't ask for much more!

Came into facility interested in renting Tracie from the git go was very nice and respectful. Answered all my questions & there is no doubt that i wont be back at Public Storage to rent in the winter. The property was very neat and well kept. Thank you Tracie for all your help!

Tracie was SUPER AMAZING and made sure I had the best experience ever! Thank you!

Tracie was great servicing us. She explained everything very detailed. She was wonderful to work with...

Great place excellent service.Amber helped me and was very helpful and answered every question I had, was very polite about it

Tracie at front desk is great! Very helpful.

Easy storage rental process. Tracie helped me out when I got there. Good customer service

Amber was very friendly and helpful, walked me through the entire process making sure all my storage needs where covered.

Simone was really helpful, knew all the paperwork, and made it an easy rental. Place is clean and secure. I have two rental units, one is climate controlled, the other not. They are both easily accessible and clean.

i haven't moved anything in yet, but I was very happy with the registration process. Heather was great! Answered all of my questions. She was training 2 (Deanna and Victoria ) new employees. She was patient with them and positive. I used the facility for 2 years. My belongings were safe, dry and in great shape when I moved out today. Angelina was very helpful.

BAIT AND SWITCH. I reserved a unit on-line with a promotional special. I was called multiple times to confirm and set an appointment for move in. When we got there, they showed us a unit that was not the one we reserved, didn't mention that it would be a different price until the paperwork was done and they asked for payment. When I pulled up my confirmation, the staff just started at me. They didn't have any of the units I reserved, and they didn't have the authority to honor my price on the other unit. After 30 minutes, they finally got a manager on the phone. Their solution was for me to pay the higher price today, and trust them to adjust it and refund me later in the week. When I asked for that in writing, the manager claimed she couldn't because she wasn't near a computer. No explanation as to why the counter staff couldn't do that. I left. This business is either completely disorganized, or they use this tactic to pretty on customers who show up with a full moving van and no options. I would not use them.

Great place for storage. Angelita helped us get into a unit in a very short amount of time. She is very professional and has excellent customer service skills.

Great place. Clean. Super friendly staff!

I called to get pricing on units and Tracie was very cheerful and helpful with all my questions.

Friendly staff. Able to answer questions quickly. Marija was very nice.

Angelita did an awesome job of getting me set up for the property. She meet all my needs for a storage space.

Amber was awesome. Very nice. Good service. She should be permanent.

It's a storage unit.

Heather got me set up with the unit and everything clean facility had a very present and easy experience

Gave us the only unit in the place that took a special lock that we ended up having to buy off them for 20$. Every other unit in the place used a regular pad lock,which I already had with me naturally. And I seen other units the same as mine that were open. Then made me pay 11$ extra a month for insurance which is fine because if you already have insurance and they cover your belongings that are in storage you don't have to pay the extra 11 a month. Did they tell me this when they gave me a quote 3 days prior, no they wait til I show up from 4 hour's away with a full U-Haul, on a Saturday afternoon. I didn't have proof on me that my insurance covered my belongings so they got me for the 11$. At least the girl was friendly. Changed it to five stars. Got a call from dawn, she took the money for the lock off and I just have to go sign something to get 11$ ins off. Thank you

Heather was very friendly, helpful, and professional. She was well-versed in all aspects of the facility. The unit we rented looked (and smelled) very clean. Definitely recommend this company. Have used other locations of this same company with equally satisfactory results.

Very nice,helpful and friendly.. Heather was great to work with:)

Great, easy experience. Heather and Karen were very friendly and helped me with everything I needed to know. I recommend this location to anyone needing a storage unit.

Heather was super amazing, the unit was not available I was looking for and she found another one that is going to work out perfectly and was so helpful in picking out packing supplies!

Heather & Amanda are amazing! They did such a great job helping me rent a storage unit with them at the 1315 Chicago Road, Troy Mi location. I am recommending them to everyone I know. Thank you ladies for all of your help! I greatly appreciate it.

I looked online for a storage facility in Troy, which brought me to Public Storage. The pricing was very competitive for a 10x15 unit so I decided to rent from them. As I continued to fill out the form online, Heather, the site manager called me and asked if I would like to schedule an appointment to see the facility. When I arrived on site I found the property to be neat, clean, and secure. This was a perfict fit for my needs. I completed the move-in process with Heather and was very impressed with her professionalism and knowledge of her buinsess.

All I can say is that Heather knows what she is doing. She is very efficient, polite, knowledgeable and has great customer service sense. She helped me through registration process and was quick in what she was doing. So far so good. Location is not bad either, it's right behind Oakland mall and place looks clean Thanks Heather

Heather was very kind hearted to my situation. She helped me get all the supplies i needed with her knowledgeable expertise on boxes, tape and even more than you would know! I really enjoyed the service I received from this individual. She deserves a raise! Thank you, Heather!!!

I showed up to discuss renting a storage unit due to me moving in a few months. I spoke with Heather and she was the best. The customer service was great. Heather really knows her job. She was able to answer all of questions and helped me buy my packing supplies. I would recommend this location to everyone I know.

Extremely pleased with the service here. Angelita helped my sister and I get a unit and was beyond helpful. Then the very next day I had a few questions and called and spoke with Heather who was also extremely helpful. I'm feeling very good about choosing public storage.

Heather was diligent with me as i was in a terrible spot. She took her time and i appreciate it. Thanks. Heather. 😄

I have been storing here at this location for quite some time now and have yet to have an issue. Heather just recently helped me transfer to a smaller sized unit when I mentioned to her I only had about half my unit full. She explained the whole process to me and saved me some money going forward. Great place, great staff!

Heather is so helpful! She was nothing but friendly during my entire rental period. I would recommend this location to anyone looking for a storage unit !

What great customer service. Heather was so polite and professional. I would recommend this as a great place to store.

Never in my life have I received better customer service than I did with Scott. He really knows how to take care of his customers. Kudos to you sir and thank you for the wonderful service.

Always the best service. Heather the manager is over the top to be helpful.

Heather was very friendly and easily explained all the rules and regulations of the facility. She made it easy for us to get a unit and even adjusted her schedule to fit our time frame.

Heather was the woman who set up an appointment with me. She was extremely helpful in every way, and she made me feel like we were good friends. She explained everything carefully, took me to my site and showed me just how unlocking the unit was handled. (I hope I can remember it - ha!) It was her first day back to work after her maternity leave, but she was a pro all the way.

Amanda was great!! Very pleasant! customer service with a smile!! Showed us a couple of units & explained everything! If you are looking for a storage unit, I highly recommend you see Amanda!!

Stopped in, got a unit at a great price and Scott was delightful. Clean facility.

Very clean and Scott was very nice.

Scott helped us out on getting a storage unit and he was very professional, educational and patient. He explained everything very throughly and did a great job! Thank you, I will recommend you to others. Patrick B.

Went in to this location the other day to pay my bill for another location and was met by a very nice young lady named Heather. She greeted me very warmly and took care of me quickly and efficiently. Her tenants are lucky to have her as a storage manager.

Amanda is very helpful, and is terrific every time I go in the office! She's quick, efficient, and answers every question.

Melissa was just the greatest!

Heather is one of the most efficient and trustworthy individuals and is an example to what public storage should represent as acorporation. I truly think that she is an asset to the company. she is extremely knowledgeable and has the ability to multitask effectively.. great job.

I have been with the public storage for over a year its clean and well managed Scott is so friendly and helpful and always a pleasure to talk to and Dawn is one of the best general managers I've ever met that cares about you and your storage They have a great staff Karen and Nikki

best ever. use a few

Great facility

Scott was extremely helpful. Great place love the first month for $1.

Fantastic service from Scott he was wonderful he gave great customer service and I would recommend this facility to anyone

My experience with Public Storage on Chicago Road has been great, the facility is very clean and well maintained. Heather is a great professional who treated my wire and I with respect, patience and went the extra mile to get us set up.

Great service see Scott amazing help..

Facility was clean and clerks Teri and Scott were very professional and helpful. Prices were good and I was really impressed with their knowledge and suggestions on how I could optimize my space and save me money. I am one happy customer and will definitely recommend PS to my friends and family. Thank you Scott and Teri for making a stressful situation...well, less stressful.

Clerk Scott was very professional. Answered all my questions. facility was clean and well maintained. I came here looking for a space because my basement was flooded and needed somewhere to store the things I was able to salvage. Scott was telling me that he went through the same thing and had some great suggestions for me like using mattress covers to use to place under my items and over them as well. He was so helpful and really helped make a stressful situation tolerable. THANK YOU SCOTT and thank you Public Storage.

I moved from Detroit to Las Vegas. My things were stored at this facility for 7 years. During that time, I never had any issues. When it was time to vacate the unit, Heather and Scott were amazing. They were very accommodating to my needs and the checkout process was quick and simple. Thank you Heather, Scott, and Public Storage! You rock!!!!

Wonderful, friendly service by Scott!

Heather and Scott are always so helpful

My experience with Public Storage on Chicago Road has been great. The facilities are clean, and secure. And then there is Heather who manages the location - what a joy to deal with! Heather is the textbook professional who has always treated me with respect, patience and has gone the extra mile many times. I have also even been in the office when the total PITA customer type comes with an impatient and rude attitude - the kind of person you DON'T want to be behind in line. Anyhow, Heather has always treated those customers with the same courtesy, patience, and professionalism. Hats off to you Heather, and Public Storage! Keep up the great service and I'll recommend you as much as I can! Cheers!

Heather was very helpful showing me around the property

Facility very clean. Clerk Scott was helpful and answered all my questions completely. I would recommend this location to my friends for sure.

We had the storage unit for around 8 months. Was perfect location with ease of getting to and ease to get in and out. Heather was "Wonderful" and very helpful when my husband close it. Used for winter car storage.

Friendly fast and easy thanks!

Awesome service!

Easy to roll into the facility, staff quite helpful. Unit has a small oil stain on the floor otherwise very clean and dry.

I drove by this location on my way to Macy's last Friday and decided to stop in since my husband and I recently started looking for storage space and have found there isn't much out there with availability. I met with Kathy and Heather and came back a few hours later with my husband. They were both very helpful and knowledgeable. Heather showed us a 10x20 unit and gave us her advice on how to pick a space based on our house size. They also assured us of the high level of security which is very important to us. They were also helpful in trying to find a location with the temp control I was looking for. We had another option come up over the past week where we can store our stuff at a friends while in transition, if it wasn't for that we would of committed to a space. Thank you to Kathy and Heather for all your help.

Kathy was an excellent help to me. She was very professional and knowledgeable. Kathy made my experience fast easy and pleasurable!

facility was clean and well maintained. Heather was great and answered all my questions. If you need to store, go with Public Storage.

Super nice and helpful!

Very nice team to work with

The representative was very polite & helpful. I would recommend this company for your storage needs.

Heather is always right the spot with all the right answers. Public Storage is the only place for my stuff.

Clean space, very friendly staff. No problems.

Ask for Betty! Great customer service and and great attitude! Thanks public storage!

Holly Friendly great service

So far so good. Just moved in. Storage unit was clean, no signs of water damage (no rust or mildew). Paperwork was easy and automatic payment is convenient. Employee that helped us was friendly and efficient.

Great experience. In and out lease signing. Very informative and wonderful attitudes from the staff.

Love this location!! Super helpful and friendly staff that I can trust! Heather was a gem!

Quick and helpful service! Had great answers to all of my question. If you need to rent storage go here!

Heather was a great representative to work with me on my storage concerns. She made suggestions and answered questions. Followed up and followed through. Great person to have on your team!

Great

I went in to rent a unit today. Betty was very nice and kind. Took her time and showed me three units. I definitely will be back next week to rent. I have a neighbor that is looking to store his snowmobiles. I will tell him about Betty for sure.

Recently I strolled back into town looking for a storage facility, as I began my quest to find the size and type I was looking for, it soon became clear to me that after looking at 3 properties and speaking to 3 others, that this was becoming quite a task, that was until the Public Storage call center made a reservation at the Chicago road location. Just like the other properties I received a confirmation call, that is when the ultimate storage search experience began ! It all started when I arrived at the property, I was greeted by a friendly, smiling face named Betty. As we went out on the property to look at the unit reserved, I knew this was not the unit for me, so I asked betty " lets talk about some other options " and as the next 20 minutes went by, 6-8 more units looked at, and then, by now Betty had a clear understanding of what I was looking for, and she drove over to what was to be the final unit, and wow, we both looked at it and said " this is it " the search was over, and we headed back to the office. I will tell you that Betty made my day, she was understanding, concerned, and one of the most unbelievable, spectacular and professional people I have meet. It was almost like a Safari at Public Storage, what a enjoyable, pleasant experience ! If you are looking to rent a storage, look no further then Betty's Chicago road storage, for there you will find the one, the only "The Storage Doctor Betty" And all was now well. Thank You Vey Much Betty. M Jeffery

Betty was very nice to us.

MY EXPERIENCE WITH PUBLIC STORAGE HAS ALWAYS BEEN VERY PLEASANT, AND WITH NEEDING A BIT MORE STORAGE I WAS TREATED WITH SO MUCH RESPECT, I MUST SAY THAT HEATHER SHOWED ME THE UNIT ON THE SPOT AND DIDN'T MAKE ME WAIT, SHE HANDLED THE PAPER WORK WITH GREAT EXPERTISE. I AM A VERY SATISFIED CUSTOMER AND WILL RENT FROM THEM AS LONG AS STORAGE IS NEEDED WHICH WILL BE A LONG TIME I AM SURE.

Heather, is the most patients I've ever met. Heather smiles at you whether she's having a good or bad day. Heather put up with a lot of bull from costumer . I think she's great. Every time I'm in here she goes out of her way to help. We love her !

Heather is very helpful and nice

Heather is always so nice and helpful, Great Customer service!

This place is great! Came to rent unit - Teri and Nina were full of knowledge & helpful. I will be back!

Fast. Courteous service.

Betty was extremely helpful, professional and efficient. Had a very positive experience.

Heather was so awesome and patient! She made sure I was pleased and knew how to operate the gate as well as my unit. She should get a raise in pay ;) Then I had to go in the next day and change my unit to a bigger one and Betty was jus as helpful, she needs a raise as well. I will most definantly recommend this location to others and use it again in the future if needed.

I've been here for almost a year and have never had any problems! This past week I had an issue with my lock & Heather took care of the problem right away and went above & beyond with helping me get things taken care of! Also helped me with questions I had about possibly changing storage unit size & telling me when the best time is to get the most affordable price!! Extremely helpful & friendly, like I have known her for years! Would recommend this location to anyone! She is also always driving around & the area is always clean!!! This is what you expect for customer service...if everyone was like Heather we would have a much happier people(comsumers) in the world!

Easy access. Super friendly and helpful staff especially Betty and Heather. I emptied my unit on the 4th of July and Betty helped me get a refund from my autopay made on the second. Dawn the regional manager completed the refund without corporate BS. I would recommend this group. Units were dry even through our wet spring and lit for finding the tv remote! Thanks