Some of Our Top-Tier
Security Features
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Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
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- $1 First Month Rent Where Available
- All rentals month to month
- No credit card required
- No Obligation to rent
- Trusted nationwide since 1972
- Convenient Access hours
Public Storage Self-Storage Units at 20080 Allen Road, Trenton, MI
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
-
Unit Size5'x5'Online price$ 29/mo
Unit Size5'x5'Online only price$ 29/mo
Small 5'x5'- Ground Floor
- Outside Unit, Rollup Door
- Drive up access
$ 29 /mo $ 36Best Price Label+ one-time $29 admin fee
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Unit Size5'x5'Online price$ 32/mo
Unit Size5'x5'Online only price$ 32/mo
Small 5'x5'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
$ 32 /mo $ 40Best Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
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Unit Size5'x10'Online price$ 54/mo
Unit Size5'x10'Online only price$ 54/mo
Small 5'x10'- Ground Floor
- Outside Unit, Rollup Door
- Drive up access
$ 54 /mo $ 67Best Price Label+ one-time $29 admin fee
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Unit Size5'x10'Online price$ 58/mo
Unit Size5'x10'Online only price$ 58/mo
Small 5'x10'- Ground Floor
- Climate controlled
- Inside Unit, Swing Door
$ 58 /mo $ 73Best Price Label+ one-time $29 admin fee
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Unit Size5'x10'Online price$ 62/mo
Unit Size5'x10'Online only price$ 62/mo
Small 5'x10'- Ground Floor
- Climate controlled
- Inside Unit, Swing Door
- Near Door or Elevator
$ 62 /mo $ 78Best Price Label+ one-time $29 admin fee
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Unit Size10'x5'Online price$ 62/mo
Unit Size10'x5'Online only price$ 62/mo
Small 10'x5'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
$ 62 /mo $ 77Best Price Label+ one-time $29 admin fee
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Unit Size10'x20'Online price$ 75/mo
Unit Size10'x20'Online only price$ 75/mo
Parking 10'x20'- Outside Unit
- Uncovered
- Drive up access
- Vehicle Parking
$ 75 /mo $ 94Best Price Label+ one-time $29 admin fee
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Unit Size10'x10'Online price$ 89/mo
Unit Size10'x10'Online only price$ 89/mo
Medium 10'x10'- Ground Floor
- Outside Unit, Rollup Door
- Drive up access
$ 89 /mo $ 111Best Price Label+ one-time $29 admin fee
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Unit Size10'x15'Online price$ 137/mo
Unit Size10'x15'Online only price$ 137/mo
Large 10'x15'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
$ 137 /mo $ 171Best Price Label+ one-time $29 admin fee
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Unit Size10'x20'Online price$ 158/mo
Unit Size10'x20'Online only price$ 158/mo
Large 10'x20'- Outside Unit, Rollup Door
- Enclosed
- Drive up access
- Vehicle Parking
$ 158 /mo $ 197Best Price Label+ one-time $29 admin fee
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Unit Size10'x30'Online price$ 239/mo
Unit Size10'x30'Online only price$ 239/mo
Large 10'x30'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
$ 239 /mo $ 299Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
Just some of the security features you can
expect at many Public Storage locations.
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most trusted name in self-storage?
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Self-Storage Near Trenton
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At Public Storage, You'll Always Find...
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- Well-Lit Facilities
Reviews ( 477)
Caroline very good service thank you for your help
Caroline was awesome! Helped us out big time today🤘
Caroline was amazing and extremely helpful!!! Give this girl a Raise, she explained to me everything I needed to know and then some and all with a smile on her face!
In Brownstown’s heart, where the storage doors gleam,
Josh and Connie stand tall, like a well-crafted dream.
Behind the counter, they work side by side,
With a spark in their eyes and an undeniable pride.
Efficiency flows like a river so wide,
As they tackle each task, with nothing to hide.
Keys jingle like magic, their smiles warm the air,
In a world full of chaos, they banish despair.
Like superheroes clad in their uniform's grace,
They conquer the clutter, no challenge they face.
With a flick of a pen and a dash of good cheer,
They turn mundane moments to memories dear.
“Need help with your boxes? Just point us the way!”
They glide through the aisles, brightening the day.
With laughter like sunlight, they lighten the load,
Transforming the storage into a vibrant abode.
Connie’s kindness, like a gentle embrace,
Josh’s quick wit, the perfect showcase.
Together they shine, a dynamic duet,
Creating connections, the best you can get.
In Brownstown’s embrace, where the river bends,
Josh and Connie are more than just friends.
They’re the heart of the storage, the pulse of the place,
With superhero spirit, they set the pace.
So here’s to the duo, so cool and so bright,
In the realm of the ordinary, they bring forth the light.
Behind the counter, they weave magic each day,
In the world of storage, they lead the way.
Caroline's Great!
Connie is very helpful and caring.
Shannon,Caroline and Josh were the best and very helpful.
Josh was inside at the desk. AWESOME! He explained all of my options and helped me make a decision that will work best for me. Thanks, a lot!
Josh was so helpful. Friendly and helpful for my issue
Caroline was extremely helpful!
Jessica and Caroline were great in helping us get situated and set up!
Caroline was super awesome excellent plus more very help thanks for everything
Caroline did an amazing job helping with our locks and answering our questions. Very knowledgable! Glad to know they have employees that care.
Josh was very helpful in getting me set up with one of the storage units very quickly.
Caroline very pilot and sweet really outstanding so sweet and is very friendly
Caroline was a very perfessional. Took care of everything I needed.
Caroline was fabulous! She walked me through setting up a new storage facility!
I had a great experience with Caroline. Very helpful and sweet.
Caroline very helpful and such a sweet person
Great storage company Caroline and Josh were really wonderful to me! Highly recommend!!!
Caroline is the best!!!! The world needs more Carolines!!!
Caroline was awesome. Great customer Ser
vice.
Caroline and Josh were absolutely fantastic while I was renting my storage unit and transitioning. They may recommend recommendations to be most cost-efficient and make the moving process as easy as possible. They’ve been fantastic and I highly recommend them!
I had my stuff in there storage unit for 4 months and on the 3rd month they raised our rent from 200$ to 300$ .We moved our stuff out frist thing in the morning on the frist of the month .We found that alot of our stuff was wet ,and also had mouse poop all over our stuff ,so we moved our stuff out and we get a call the next morning from the manger saying we will be charge a full months rent even know we where out on the frist 1st unbelievable, everytime we had to talk to anybody it was a new person that we didnt know every time i would not use this place .And ive ysed this place in the past but i will never come here again .
Great service, the man that helped me Josh was super helpful and gave me a list of great options
The experience was flawless! Thank you, Josh, for getting everything setup so quickly.
Caroline is very helpful and respectful very cool awesome lady thanks for your service
Great pricing and very clean units. The customer service was amazing thanks to Ms. Caroline! She’s great at her job and we wouldn’t have been able to find the right unit without her help! She’ll get you the perfect space you need! Couldn’t have asked for a better experience with public storage!
Caroline was great! She was personable and made the process easy.
Caroline at Public Storage 20080 Allen Rd has absolute great customer service. She was very understanding and ready to help within her capability. She gives professionalism with a smile and kind words.
Caroline gave excellent service helpful great personality
Josh was really great! He made sure we had everything we needed and was very informative and helpful. I would highly recommend!
Caroline she one of the best l have ever a d very nice l do really appreciate you thank very much
Caroline was excellent . Love her vibe 🙃 Tee-Bird
Caroline was very helpful and wonderful really awesome thank you
Caroline did fantastic!
Caroline is super nice I never been in a storage unit so well taking care of and she helps me out a lot and I am truly thankful for her assistance
Caroline was super awesome with my move out and helpful to me thank you
Caroline is the best! She deserves a raise!
My mother has a unit at the Allen Rd location. The key broke off in the rusted lock they gave us that gives me trouble everytime I use it. Were not helpful and said it would take 2 to 3 weeks to get someone to fix it from there and to call a lock smith. Really unsatisfied.
This is one of those places that lure you in with a low price, but as soon as you're in and settled, they double the rent on you.
Mrs. Carolina is always super helpful and friendly. If we had more people like Caroline in this world it would be a better place.
I really appreciate the friendly and professional service I received from Ms Caroline in the Trenton downriver location.
She was very attentive and used active listening skills to clearly identify my needs.
She offered creative and resourceful solutions which gave the assurance that she was knowledgeable and provided added value to a simple call and require help.
I would suggest and highly recommend
Ms Caroline and Public Storage to all friends and family in need of those services!
Caroline has been very awesome and helpful with helping me thank you very much I recommend this location
I was late for my appointment but the wonderful Caroline answered my questions and took me to see the unit. She was extremely, knowledgable, kind. and friendly. I saw her again today and she was just as.friendly as the first time. She helped me add my husband as an authorized user. I made the right choice. Thank you Caroline!!
Renter beware you will be bait and switched with this company. Expect rate hikes every three months until you cant take it anymore, and then you'll get a nice bill at the end as well. Do yourself a favor and go to a locally owned non-franchise place that has the human decency to not do this to their community.
All was great for the first couple months and then they started raising the rates on me. 3 incremental rate raises in one year, the final one coming in December in the middle of the coldest time of the year. They chose December to tell me my rate for a 10x10 is now $200/month. At the very least, this practice show absolutely no compassion for the community who are the one that rent from you, and at its worst, this is criminal. This is rent gouging and it’s hard for me to see it any other way.
Luckily am a capable person and was able to stand on my principles. I moved out. But how many people are incapable of moving their entire storage unit in the middle of a polar vortex because they can’t afford the rate hike? What an utter shame. Businesses like this don’t belong in communities like ours. DO NOT RENT from this company. There are plenty of local storage unit companies that are affordable and do not raise prices on you in such a predatory manner. Shame on you Public Storage!
Caroline was very friendly and helpful I will refer a friend or family member
Caroline was great to work with!
Caroline made the process quick and simple. She was very helpful. Great service with a smile. I was in and out. Thank you!
Caroline has given me excellent service today. She is a pleasure to deal with. 5 stars
Mind you I still pay for a unit because I live a hour away and run a house hold of 4 kids. I have been paying the fees every month and the rate goes up every 3 months.... I pay for insurance. Rates started going up and I was forced to pay a late fee because of not having the knowledge my rent went up but Id get a email n call about when my rent was late.... nonsense. My lock was cut n was thrown inside my unit with a open box of graham crackers with the lock placed on the box of graham crackers.... I suspect fowl play here.... I drove down a couple of times to enter my unit and no one would answer the phone or door to remove their lock off of my unit so I can get clothes while living somewhere a hour away. I finally start emptying it this month. My things are filled with mouse droppings and destroyed!!!! I pay for insurance and I pay every month and my lock was cut by these guys because my master lock wasn't good for them. That unit is mine until I don't pay so why are u cutting locks n throwing food into my unit. When I moved in it was 90 degrees and had 1 other person helping me. I wasn't chilling around in the heat eating with 4 kids getting tossed out need to place our things. Wrong I trusted you guys. I need to know how to speak to the one I. Charge.
Beware! This company pulls you in by offering lower rates than the competition in the area, however beware of the fine print in your contract. They can increase your rate at any time. They do not do a fixed rental agreement. We were notified that our monthly rent was going up 50% after three months of being in the unit! Nothing short of a manipulative scam- conveniently after you just spent significant funds and time packing the unit. Think about it, when you rent an apartment, lease a car, etc the rate is usually locked in for a specified period of time. With public storage, it’s not subject to change and there is no locked in rate. When inquiring with both the office staff and the corporate representative, they responded with the same recited statements like they were trained by the company for this exact conversation. It was as if they have had it 1000 times already. The solutions they offer are essentially you can either downgrade the size of the storage unit or leave. They know you’re stuck. I really hope their business model gets exposed, I couldn’t sleep at night if I worked for this company knowing they run such an unethical scheme. There are numerous reviews of this company I have found just like this one.
Caroline ,was the most helpful and happy person i ve met since I moved here.she walked me thru the enrollment process and showed me the available units.very happy customer…
Caroline service today was good thank you for your help
Caroline is awesome! She is very informative and her customer service is on point. I'm going to refer everybody I know that needs storage to her.😊
Caroline excellent worker great help thank you
Caroline has been super helpful and friendly great customer service recommended this public storage
Caroline is an Amazing with assisting me with info on units and what I would need to secure safety of valuables in the unit. Caroline has a great personality.
I had a billing issue and I called in to get it situated. I spoke to Caroline and she was very helpful and gave great info on my rental space. Thanks for the great service!!!
Great service. Reasonable prices. Secure location. Very helpful staff. ( Thank you Connie) 5+Stars !!!
Terrible experience. Upon arrival to store my motorcycle in a climate controlled environment, I was told I could not store it there. Before I rented the unit I explained what I was storing there. How can the person renting units not know the rules for storage? While I was explaining my issue, the lady at the counter called the manager who confirmed the policy. No apology, no effort to satisfy me as a customer, nothing. I said I want to cancel and be refunded, having been deceived. I was told that I would get an email in 24-48 hours. I am extremely disappointed.
Caroline and Qiara where very helpfull to me and r definitely the ladies you should ask for. Awesome job.
Armand Fontaine, say the manger in Trenton Allen tjuanda drew was very helpful with are move in
When I needed a spot to store items during a renovation Public Storage came thru perfectly. The unit was clean, secure, & lighted. All my questions and issues were handled by a wonderful representative named Q. She was very helpful explaining the process & made the experience smooth so I could focus on my renovation knowing all my items were secure.
Thank you Q for going above beyond to meet my needs!
I called too inquire about getting a storage unit. I talked to Caroline, she was absolutely amazing. She answered all my questions and was very helpful..
Caroline was awesome , very friendly and great at her job 😊
Caroline amazing amazing service super friendly
Actually no stars. I been with these guys for over a year! Lost 1 over storage because it went up $25 and had no idea until they hit me with a late fee over the $25. Now I live a hour away and every single time I have went out there to get my things no one is in the office to take the lock off of my storage. I put my own lock on my storage and they took it off saying it's not a approved lock I cm strongly believe these people working is taking my belongings and locking it up with their locks. When I got the storage I was promised a real good prive now they have jacked the price 3 times on me for no reason. I can't even clean the storage out n go else where if I wanted to because no one is ever in the office. I've sat for hours waiting and no one ever came to let me in the office. I'm so mad. Don't go here they're scammers!
Caroline was very helpful. She went out of her way to assist me. Highly recommend using this Public Storage location
The staff member Caroline was Extremely helpful and I thank her for her assistance today!
Caroline is so nice and so accommodating. Thanks to her. I'm always at home when she is here.
Caroline was super helpful and great thanks
Caroline was awesome very helpful and awesome
Caroline was fantastic. Super friendly and very bubbly.
Caroline was so helpful in showing how to do the door and calling me to let me know I did not do it right on my own I appreciate her customer service was excellent
Caroline was awesome! Easy process through out. Very Helpful!
Caroline really helped me with a problem I was having. She went online looked up my account and sent her boss a email and my problem was taken care of I don't know what I would have done with out her- we need more employees like her (here to help). Thanks Caroline 😁
I would like to thank Caroline and the young lady who worked the shift with her ( forgive me for forgetting your name, my apologies)on Thursday, August 22, 2024 for going above and beyond their work duties to assist and go out their way for a customer. I am forever grateful for your immaculate service
Great experience! Caroline was absolutely amazing and helpful
The front desk team are awesome! Thank you for accommodating my request and making my experience better. Would love to do business again.
Caroline is the best! Very helpful and friendly!
Thank you so much, Caroline! You helped make my stressful move less stressful with all your help!
Caroline was a joy answering all my questions. It was nice meeting another person with the same name. I know where to come when I'm ready to store.
Caroline had made the move in experience an easy and pleasant one. She was extremely patient and organized. So I would give her a thumbs up.
Caroline was kind very informative and the property was clean
Caroline has been a pleasure answer all my questions thank you for being helpful
Caroline was so sweet and friendly very helpful thanks
I think this Public Storage is one of the worst around!!!They put unremovable locks on peoples unit,they know nothing about it being done,absolutely NO communication within their office.They keep on raising the rate not a couple dollars but $40 or $50.I will NEVER deal with them.I was very happy with one of their competitors SROA🙂No one is ever in the Office.Very,very POOR customer service.A friend of mine has been locked out for 5 days already,waiting for them to cut the lock off that they put on and no one knows about it.If you stay one extra day they will charge you for the whole month.SAD
Caroline was very knowledgeable and professional! She deserves an award for being an outstanding employee and a raise!
Anthony was excellent. Great customer service.
Was very friendly and knowledgeable about the rental process, would recommend to everyone.
Connie was very helpful and walk me every step. Thank you again for the help.
Connie was excellent and actually helped me save money! Clean and safe facility! Easy online registration/rental system!
Caroline - she was so pleasant and easy to work with. I would highly recommend this business.
Great service. Connie was great and very informative. Will rent again.
Good place just with they had dumpsters to throw away garbage.
The woman that waited on us was very nice and very helpful and the other lady working there with her was also very friendly and nice!!! I would recommend this storage facility to my friends/family.!! 👍😁
Keyco made sure I had an excellent experience. Very helpful and knowledgeable. No surprises and extremely personable. I’d give her a 10 if I could :)
Edit: I made this review originally after my first experience. After renting there for nearly 2 years I can honestly say go somewhere else. Anytime you call the number you get routed to a hotline, there is constantly trash and debris left around, for the better part of a year they made you check out the “complimentary rolling carts”, and god forbid the clock strikes 9:00 PM when you are going back in to lock your storage unit you’ll be locked out and need to come back at 6:00 am. If you call the after hours number you’ll get the wrong number for the location manager. This place is a mess and overpriced for the lack of long term customer service.
Dawn was amazingly informational, very helpful, and gave great advice. Very clean and reasonable rates.
Connie was a fantastic help! I needed a storage unit in between moving houses and she made it quick and easy for me, which is a tremendous help during this hectic time.
Your first name is Connie was an awesome storage manager. She was very helpful and treating me very good. She was kind hearted and loving.
Very friendly, kind and polite. Took care of us well.
I won't go into details, but I will state that I was very concerned about an issue that was entirely my fault when I called, and the lady I spoke to (Dawn was her name) dispelled my concerns greatly. I have had a unit there for 5 years now and would highly recommend them.
Dawn was fantastic, very friendly, professional and helpful! Great customer service I absolutely recommend using this storage unit facility, Thank you Dawn!
Mrs. Dawn and Mrs. Connie we're great at helping me with my situation. Attitude and personality was on point 👌 💯
I've been trying for 2 days to pay my bill at the office but nobody is there to open the place or for customer service. This is a joke, poor customer service this is
The staff was very kind and polite!!! Made everything easy!!! They should teach a class!!!
This place is great Sherry and Dawn are amazing people they look out for you they helped me threw a big ordeal they make me feel safe leave my items here
It’s very hard to find good customer service ANYWHERE these days and I work with people too in my profession, but one thing Dawn can do better than me on both times I have had issues as a customer at Public Storage is to “make it right!” She goes over and beyond for me and I soooo appreciate it. Thank you so much for all you do 😊 you are valuable to this company and they need to know that.
I've rented two different storage units from here and never had any issues. Move in was fast and moving out was really convient on the App. I rated 3 stars because after 6 months they raise your rent significantly.
One Of Nicest People I Have Met Recently Helped Me Vacate My Unit . I Recommend this Storage Unit .
Chelsea at the brownstown location was an absolute peach! Definitely answered all of my questions.
There is only 1 employee that deserves 5 Stars and that is Dawn. For an entire day I attempted to obtain my gate code to learn it was never generated. I went to the facility 3 times, called probably 2 dozen times and Dawn was the only one that resolved my issue in a matter of minutes. She is a credit to your Company, highly professional and quite pleasant. Thank you for addressing this terrible situation for me, Dawn. She resolved my nightmare......
Truly appreciate the patience and attentiveness towards my matter thank you thank you Dawn & Sherri!!
Tanisha was very helpful with my unit. Yesterday she was going on lunch but waited to show me my unit. Very professional and a clean facility . I would recommend using them.
I left Public Storage due to a latch issue on my unit preventing the lock from engaging.
Unfortunately, their maintenance crew was unable to fix situation after a month and they couldn't promise reimbursement for me to hire helpers to move my heavier items to another unit.
However, the office was not at fault and tried their best to resolve the scenario. I was worried I would be charged for an extra month but their branch manager waived the charges.
Ultimately, not a bad place to store your items if you are responsible about making payments on time. I recommend new customers thoroughly test the lock before completing their purchase.
Tanisha, Dawn and Sherri are awesome. They help with any problems. Help with the right size unit and great price.
Great service from Public Storage!! Both ladies I interacted with were very nice and helpful.
Sherri and Dawn Were extremely Helpful providing me service to check in Dawn was Knowledgeable about the Climate control Facility and preferred an awesome spot for me. Sherri was very helpful and personable while professional!
The staff there was amazing. Answered all my questions.
I had a great experience at this location Tanisha went above and beyond helping me switching my unit from indoor to outdoor overall great
Had the most wonderful experience with Dawn & Sherri in the office, very knowledgeable & professional. We’re planning on moving in the near future & we’re looking into different places to safely store our stuff when the time comes. We will definitely trust this company moving forward. Thank you for your kindness and we cannot wait to do business with you in the future!
Smooth and simple set-up process and very nice clean facility. Dawn and Sherry were so welcoming and patiently explained everything. Highly recommend!
The team here went above and beyond to make sure I got the right unit to fit my needs for the best price. Thank you to Sherri for the smooth and friendly check-in and to Dawn for getting me into a space that works for me!! The place is clean and easy to access and I’m so glad I found them after a rough move.
Prices are too high and go up every 6 months to a year.
Excellent facilities. Employees were super helpful!
Highly recommend it!
Tanisha and Dawn are very helpful! Great experience with Public Storage
Tanisha and Dawn provided great last minute service. A great solution to a bad day
I liked very much talking with Tanisha.. Very friendly and a joy to talk to!! Thank you
Tanisha and dawn good to me
You are the first storage building I'm not screw me over on my storage thank you for not doing that
I had the pleasure of working with Dawn on getting a storage unit. She was very informative and detailed about the process and it was very quick! The location is also very clean and well secured, that means a lot to me. Thanks!
Tanisha is so helpful…at the end of first shift she still helped me
Dawn and Tanisha were so helpful and friendly! They made the process smooth and easy and work very well as a team to make sure I was taken care of. Grounds are clean and unit is in good shape. Highly recommended. Thank you Ladies!!
This was my first time renting a storage unit and even though I could complete the process online, I decided to finish my paperwork in person to get a feel for the facility. I am glad I did. Dawn guided me through the process without a hassle, showed me the storage unit I had chosen to ensure it would accommodate my needs, and was so friendly and helpful! Tanisha was also working that day and I overheard her helping a customer whose unit wasn't even at this specific facility. They were wonderful and I feel at ease knowing, if I have any issues, I'll be dealing with incredibly caring and lovely people.
Dawn and Tanisha excellent customer service. Very professional people.
Great service from Tanisha and Tjuanda.
Tanisha ,Dawn and Tjuanda are so helpful every time I come in. Very patience to help me.
Yes Dawn was amazing! Fast, professional and super nice. I like this place already.
Excellent service from Tanisha. She was very professional and patient with me. This is my second unit and I recommend this facility to anyone who’s in need of a storage.
Wish I could give it 0 stars. Horrible management, units need care. No flexibility. I'd never again, and will stop anyone I know or cross.
Tanisha is the best
Keyco customer service was great she helped me in every aspect keep her around
Dawn was a nice manager
They were so great. There level of professionalism was prodigious and next to perfect
Tanisha & Dawns customer service was great ! They are so helpful and made everything a smooth and easy process!
Tanisha an dawn was a great help, customer service was pleasant.
Keyco was professional, had answers for any questions I had, walked me through everything and was out of there less than 15mins. Thats how you do business
Staff polite, knowledgeable, helpful. Facility very clean. Dawn assisted with all my questions/concerns. Would definitely recommend and use again if needed.
Dawn is professional and friendly. She made my experience wonderful!
This facility has been a nightmare. We are trying to move out of our home and can no longer access the heated storage unit. There has been no power to the unit for a week. The property manager Dawn does not answer the phone. We've wasted several trips to the unit now unable to unload.
We are getting no help from corpoeate either. They just transfer us to the property manager who doesnt answer phone or return calls timely. We have no idea if this issue will get corrected and are running out of time to get moved out of our home that has sold.
Dawn was absolutely wonderful! This is my first time renting a storage unit and Dawn made the process easy and painless. I trust that my belongings will be safe at this location. Dawn went over the protocols and procedures they take to check units each night. I appreciate Dawn's time and attention to detail. I love that their climate controlled building is fairly new as well. Highly recommend!
Keyco great customer service and very patience with customer.
Keyco is very professional keep her around.
Great personality professional n kind I think public storage is blessed to her a employee
Keyco has been such a good comedian and professional young lady she rock ☺🤩And Dawn was very nice and professional with these 2 girls u gotta meet them defiantly make good team players and get the job ✔ store here u won't be sorry.
It's been a absolute pleasure to store here Keyco has been wonderful and very helpful in helping me and my husband who also is handicapped helped us move the heavy things in unit she didn't have to there's a god keep doing what u do we appreciate u.
Customer Service was A-1 been storing for years here and with all the work I see need to be dome Keyco and Dawn gets the job done these girls are on top of the game.
Keyco and Dawn gave us great service today! Everything was smooth and fast! They took care of all my needs and we appreciate their caring customer service!
Key was an amazing help for me today at public storage in trenton, MI! I was running so behind trying to move n pack it was 5:45pm and she still let me get not 1 but 2 carts to move my things to my unit and stayed 20 mins over to make sure I could get all my stuff unloaded. She was a huge help and so nice and kind I will definitely be recommending this place to all my friends and family! Not to mention it's extremely affordable and clean and secure!
Thanks again Key!
Found it.
I'd like to say keyco and Dawn did a great job getting my organization set up. Explain everything, very friendly and always smiling and happy. Thank you for your help ladies.
Keyco and Dawn were amazing! Extremely friendly and helpful! Thanks so much!
I wanted to take a moment to express my gratitude for the exceptional service I received from Dawn during my recent experience with your Publuc Storage. From the moment I reached out for assistance, you were incredibly responsive, helpful, and displayed exceptional customer service.
Great place. Easy to rent
I would just like to say anytime I ever need storage again, I will be coming back here. Dawn at this location has excellent customer service skills and immediately assisted me when I needed it the most. Also this location is very clean and go out of their way for their customers 😀!!! Wouldn't go anywhere else.
Keyco was amazing! She went over and beyond to help me! She was the absolute nicest and sweetest to deal with.
Everybody works there is great and very helpful.
Clean, secure facility, helpful staff and competitively priced.
Thanks Dawn for making my experience great when i came in the office to get my storage unit
There's hardly ever anyone there if you need help. If there is, you have to be palm-colored to get some help around there. Take it how you will.
I went there to get a storage unit and keyco was amazing dealing with me and my father I just wanna say thank you keyco for being so helpful and awesome u rock and I'd be glad to refer more ppl to public storage
Excellent service today!
Visited with my son. Easy to enter with code. Dropped stuff to the unit. Total trip took only 15 minutes.
They need to fix the exit code stand from the climate controlled units. The app didn't work either.
Keyco I like her services
Thank you Dawn from the great customer service. I appreciate the accommodation!
Keyco was extremely friendly and made the process less than 20 mins to get the unit placed in my name. Wonderful experience.
I had been a tenant here for over 3 years and the previous management team was fine, and I had not realized how important a great management and team could be. Keyco and Dawn made sure that everything was clear and taken care of from the moment they stepped on site and until I moved out this week. They saved me money in the end and saved me stress and made moving easier. Hard to explain how helpful and friendly they are but go find out yourself!
Excellent service with a manager that is more than willing to go that extra mile to help you. The units are clean, the area secure and most of all the ease of access let's me reliably come and go with confidence. My only complaint is that I didn't come here sooner!
Dawn is awesome! Give her a raise!!!!
Keyco is great. Thank you
Keyco was incredible and informative! She made my experience with Public Storage the best it could possibly be. Thanks Keyco!
Dawn and Keyco’ were extremely helpful and friendly.
Dawn & Keyco we’re knowledgeable and extremely helpful. Would highly recommend either of them for a wonderful experience.
Had the best experience one could ever have at a storage facility! Keyco got us in business and ready to go! Would 100% recommend. She made the whole experience a blast!
I appreciate when individuals that work with the public are professional and informative. Keyco is friendly in additional to being all of the above she was patient in addressing all of my questions. I’m happy I decided on this location.
I came in to find out how public storage could help me with my storage needs. Keyco was the absolute BEST! She was professional, knowledgeable, and let me tell you her personality is amazing! She has an infectious smile and I left feeling my needs were met! Definitely recommend!! Keyco is also the employee that will help grow your business!
If I could give 0 I would I booked a storage with them for 8 days and was charged for anything they could think of I initially got a email stating an admin fee which I said ok 30 dollars and 1st month rent 1 dollar I left almost paying 100 bucks and when I called the lady had no idea why I was charged so much that she would call me back I called her back and asked for the manager to call me she then continued to make up charges that the receipt definitely didn’t verify all I seen was I was being charged for my second month when I was there 8 days and out before the first then she said it was a move out fee as well wow
Key o is an Excellent “5 Star” employee! Always has a smile and eager to help. Your company would do well to hire more like her…she deserves a raise!!
Keyco! She needs to be running the District! She's awesome! Alot of patience and above and beyond her job for me at close on a Monday! Give her a raise!!! Give her more peeps and it'll be a well oiled machine here! She is awesome! God Bless you and yours ma'am!
My experience at this public storage location in Trenton Michigan was exceptional with the representative Keyco especially because she was by herself and took care of me with out getting sidetracked or frustrated and I think it is unfair she was by herself but she still excelled..
I did have an issue with the Allen Rd location, however, the district manager contacted me and was more than happy so speak with me about what went wrong and then resolved the issue for me. Unfortunately I do not remember his name but he was very kind and was very willing to help me.
Would like to update my comment about the service recieved. Everything was rectified with awesome results. Thank you so much Wayne you are the best. Just a hiccup in communication, but everyones very professional and polite. Thumbs up to Public Storage.