Public Storage Self-Storage Units at 29250 John R. Road, Madison Heights, MI
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 43/moSmall 5'x5'
$ 43/mo $51Best Price Label
- Outside unit
- Drive-up access
5'x5'Online only price$ 43/moSmall 5'x5'
$ 43/mo $50Best Price Label
- Inside unit
- 1st Floor
5'x5'Online only price$ 45/moSmall 5'x5'
$ 45/mo $52Best Price Label
- Outside unit
5'x10'Online only price$ 54/moSmall 5'x10'
$ 54/mo $63Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 61/moSmall 5'x10'
$ 61/mo $72Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 105/moMedium 10'x10'
$ 105/mo $124Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x15'Online only price$ 109/moLarge 10'x15'
$ 109/mo $128Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 177/moLarge 10'x20'
$ 177/mo $208Best Price Label2 unit left!
- Outside unit
- Drive-up access
10'x25'Online only price$ 254/moLarge 10'x25'
$ 254/mo $298Best Price Label
- Outside unit
- Drive-up access
10'x30'Online only price$ 322/moLarge 10'x30'
$ 322/mo $378Best Price Label1 unit left!
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Madison Heights
Resources from the Help Center
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 542)
Right I forgot it Very very special, very courteous and I’m recommending everybody to come here
Convenient location, decent prices, and top notch customer service from the property manager, Jon.
Jonathon was really helpful & incredibly kind. He answered all my questions and made the rental process a breeze. Very happy with the whole process!
Jonathan and Sierra were most helpful today. I was transferring to a larger locker and they showed me best way to do it. Thank u
Great location and great staff. Anthony was very helpful on my first day there. Showed me the unit that was mine and cleaned out all the dust and dirt with the blower!
I was helped by Jonathan, and he was very thorough and informative with the whole process of renting. For only working at this facility less than a month, he talked like he’d been here for years. Really helped me figure out what I need and don’t need when renting. Thanks Jonathan!
Sierra and tariq were great help renting me my unit
Excellent customer service!
Sierra and Ebony did a fantastic job ❤️
Ashley has provided me with great customer services today and she should get a rise. Amen!!!
Excellent service Sierra is friendly knowledgable and professional. Price is fair. No hidden fees
Ashley Ebony and Sierra gave me 5 star service
Ashley is my favorite CSR! She always greets you with a smile and is so friendly when she calls. Thank you for being you!
Crooked Public Storage is a Predator!!! They constantly send BIG Monthly price increases!!!. BEWARE!!! MY storage rent nearly doubled in just over a year!!! This rip-off company will screw you over and take advantage of you!!! WARNING!!!
Great customer service by sierra
Ashley and Ashley gave me five star service
The girls at the front desk were very nice and helpful.
Stellar customer service from Ashley and Sierra. Highly recommend!
So far good.
Great experience! Sierra was wonderful. She had all the answers and was soooo patient.
Ashley and Julianna gave me five star service
Juliana and Ashley were so helpful their customer service was so great helped me through all steps.
Had a wonderful experience with a lady in front desk. She helped me download the app so i can make payments and have access to the gate. She was great
Fast, and easy check in friendly staff all very pleasant workers! I recommend everyone to come here!
Nacaria and Sierra were a huge help to me setting up my storage unit . They answered all the questions I had and made this moving process much easier! 10/10 definitely would do again!!!
Okay, so this is a true story. I walked into the Public Storage location on John R. In Madison Heights, to inquire about availability. I was welcomed with an enthusiastic "Hello" from Ashley and Sierra. It was quite refreshing!!! As a business owner and a consumer, I value great customer service. They are a true asset to this company. I hope they're recognized for their outstanding service!
Nothing but incredible, I was behind and they really worked with me so I wouldn’t loose my unit. Sierra was amazing saved me some money. Dealing with storage is hard but when I have good people I can communicate with and rely on it helps
The staff here was so friendly and professional. The facility was also clean and felt very secure.
Sierra and Ghia are two of the most pleasant and helping people at this location. The professionalism and assistance they provided for was welcoming and a pleasure. Wish everyone in the field had there customer service attitude.
sierra was great helping me with getting my rent decreased ... thank you so much for your service
Excellent customer service. Explained everything thoroughly..
Sierra was a great help and a good asset to the company I recommend her for a raise and a bigger position I love public storage because of her
Marie was very helpful and sweet. Also super on phone as was Ashley. Thank you
Stop raising the storage fees price for no apparent reason. No loyalty to current customers. Security exit on12 mile is not working properly, no badge requirement upon exit.
There was snow all in my unit and my door wouldn’t close properly, on a Friday at 2:30 no one is in the office to help me in order to lock my unit back up.
Customer service was wonderful I would definitely recommend this location. Samara, Ashley and Danielle are very helpful!
Ashley and team are great, I’ve been looking for a storage over the past few months and I think public storage is the best when I do decide to rent a unit when I get ready… great service
Everyone I delt with professional and super nice. Thank you.
Ashley was so friendly and professional! Highly recommend this place
Great customer service from Ashley and Ashley! Made everything super easy to handle! Highly recommend working with them! Thank you ladies keep up the great work and attitude!
Sierra and Na’caria were very helpful very friendly and made me feel very welcome
The manager was extremely friendly and helpful in the information given and explaining the process. If I could give 10 stars, I would!
Rob and Ashley were great with there customer service. Would recommend thos location anytime.
Rob and Ashley were awesome
I am so grateful and thankful for the assistance that Sierra have given. Great customer service..5*****
The manager Ashley was very polite upbeat and professional. I feel she went above and beyond to make sure all my questions and concerns were taken care of before we got down to business I would recommend Public Storage to anybody I know
Excellent customer service! Wouldn’t go to another location
Angela was very helpful in assisting me with my unit. She went over and beyond to make sure I was satisfied. She’s a 5 star employee!
Ashley and Sierra was a big help and also very nice. Exampled everything in a professional manager and also provided amazing communication
Angela was amazing!!!! She was so helpful and knowledgeable!!!!! Made it so easy and explained everything to me!!!!!! She is the best!
They were the best Ashley and Serria were great. There Coustomer service was very Appreciated it made the experience better than I expected so thank you both.
Ashley and sierra were extremely great people I would recommend this storage to my friends
Ciara, Kelly and Ashley all gave great, friendly customer service. I highly recommend this location and to work with any them.
I went in the office to pay my monthly storage payment witch somehow was increased and Ashley and Sierra was so very helpful to me got my monthly payment to stay the same because I can’t afford to pay $50 dollars more a month they was so kind and helpful. Thank you Ashley and Sierra .
Ashley and Kelly gave me five star review
Angela was sure a sweet heart! Great service.
Ashley is the best, Friendly and helpful! Great customer service every time I need help.
The process to rent was amazing, especially working with Ashley. Reasonably priced and all so very thorough.
Ashley and Emma were really great helpful
I got the discount for the first month. The workers are supportive.
Had problems finding unit, Sierra was a tremendous help, she was very courteous, knew her job explained details very clearly....I give her two thumbs up! Great job.
Sierra, was very helpful in solving the issue on my account. Thank you so much
I am an elderly woman who is 73 years old. I have had to ask Ashley 1000 questions on how to get to my unit and she is extremely kind and understanding of my elderly mistakes and misunderstanding on how the process works. I have asked her 1000 questions and during that she has been courteous, and really understanding. She is so.kind and willing to help with whatever I need without a from on her face and helps whenever I need it. I reccomend her for the highest reward the company offers. Sierra and Ashley were very pleasant, very professional and cooperative and i really enjoyed working with them.
Scott the desk manager was very polite and professional. He had helped me with a issue I had gotten a call about my locker. I recommend talking to him if any issues arise.
Angela was very helpful and wonderful with helping me out.
Easy process online! Unit was ready next day! Angela and Sierra in the office were awesome!
Angela greatest me with a Big Bright smile, Angela was very helpful when showing me the storage unit.
Angela was super helpful &sweet! Thank you!
Not happy huge rent increase went up alot $50 rent keeps going up here not offering any reduction.Beware this is how this company operates continuous rate increases!
Jazmine is awesome. She was extremely polite, helpful and informative. We really enjoyed our rental experience.
Jazmine was phenomenal in her customer service! Very professional and highly recommended.
Angela was awesome today and every time I see her. She is blessing to work with.
Angela and Ashley give great service and treat customers good
Angela and Ashley where great to work with. both help with my needs
Sierra and Angela was very friendly and helpful
I really love this place compared to the other storages places I talked to! Really cheap prices and great customer service from Ashley.
Emily and Ashley are very professional and care about the customers. They have help me with my storage space and offered some solutions to better help me with everything. Please keep good employees like Ashley and Emily , they smile and make the day better. They really represent Public Storage..
Angela gave the best service
The staff went above and beyond to assist us in finding the appropriate storage unit. Sierra, Ashley and Jazmine were very helpful in answering all our questions.
Very helpful staff! Scott was super nice and very helpful. Scott rocks!!
Ashley was very friendly, professional, welcoming and helpful. It was a pleasure to do business at this location.
When I made my reservation, Jasime called to confirm, she had a smile in her voice, and it was obvious that she wanted to be helpful. When I went to the location, Jasmine and her co-worker were very friendly and professional.
Great place to store your goods! Jazmine did a great job in answering any question that I had. The process was simple and easy! And the deal I received was fantastic. Ashley helped with the process as well. She made sure that I got a good visual of the storage space and made sure it accommodated me. Angela was there as well. Very friendly. I was very satisfied with the customer service. Definitely the go-to place for storage!
Ashley was awesome, very helpful and informative
Angela and Ashley was good to me today
Ashley Sierra and Angela gave me 5star service
This is a great location and service from the staff is great, Ashely is always friendly and Essence is really great too, if I had to give my best friend a place to put in a storage this would be the place!!!
Ashley and Sierra are great. Ashley is the best. I love her.
Very friendly and nice. Gave me diff options of units. Spoke with Angela Sierra
Angela helped my friend find the perfect unit for her needs .She was very helpful and kind .
Angela, Crystal, and Ashley are always courteous, and accommodating when you visit the property *
It's ok it needs some cleaning up n painting
Very friendly staff! Angela was very helpful and great to work with!
Very safe clean professional and customer service is great.
Great experience getting my new unit
Ashley was very helpful since it was our first time getting a unit. She made the process go smoothly!
Dany, Ashley, Crystal were great!
When I went to go to my unit the gate was open and didn't feel very safe with my stuff there especially the price I pay monthly (*added review*) I was called by one of the managers I believe of this establishment saying that she would help me lower my monthly price especially because of this incident and it was never done it was raised rather than lowered so I would not recommend staying here for long periods of time cuz I have my mother stuff in here and I'm paying a lot of money and you say you're going to do something you should do it
I recently rented a unit at this location via the corporate office. To my surprise, the 10x15 unit was an "L" shape with a small door that would not permit the entry of a trailer. Fortunately, an employee at this location named Ryder was willing and able to assist me in finding a true 10x15 unit. He explained how the mix up may have happened and ensured that my account was properly transferred to the new unit. Thank you Ryder! Your help was greatly appreciated.
The location is great. They have plenty of units available. Dany and Sierra were extremely kind and helpful.
My experience at public storage was outstanding. The service was professional and efficient. I was informed about multiple products that would protect my belongings as well as the security of my unit, which I did purchase. The representatives were humorous, engaging and upbeat. Thank you Ashley & Dany!
Great service very helpful
I had a personal issue in August and was unable to pay my fee on time so I called Public Storage and spoke with Ashley and Ryder the property manager’s who was more the will to help me out and make payment arrangements so that I could get the money together and pay by the end of the month. I really appreciate them for doing that and I just wanted to give them a shot out and say thank you for your willingness and assistance last month.
Ashley sierra and danyelle gave me five star service
Ashley, sierra and dany were great
Ryder was great and helped me transfer units when I realized the original wasn’t going to be big enough
Ashley and sierra have the best service!
Ashley is an amazing person to deal with. Shows the Best customer service ever.
Ashley and Jan provided me with excellent customer service 😃
The young lady named Essence was very kind, professional and took the time to show me and help me choose a storage unit.
Dena and Ashley are the best very knowledgeable and helpful made the process very easy. Took the time to show me my unit location and ensured it was clean to my standards.
Very helpful staff,clean affordable units At an affordable price!!
Ashley helped me when they raised the price on me I was gonna switch to another storage garage and she said well hold on and put some stuff in the computer and get it lowered to back to what it was
I want say "Thank so much" to Ashley, manager of Public storage John R. And 12 ml rd. She is very professional and knowledgeable, help me with my storage a lot, always gives the best advice. She has the good heart, and understands , that people, who need moving often under if stress. She is compassionate for us, for customers. And we are really appreciate it Hope, she will have extra bonuses and benefits forget hard work! Good wishes for you, Ashley!
Stop in to buy boxes and dividers for a future move. The young man named Rider was extremely helpful and polite he even carried the boxes to my car. Thank you
Ashley is awesome!!!! Class act and handles everything amazing....If you are looking to rent a unit at this location make sure you aske for her....She goes above and beyond to make renting easy and is great at any questions you may have...
Always had a friendly visit when we come to public storage. A big thank you to Ashley, & Emily
Ashley and Emily gave me such wonderful service when I went in to pay my bill and ask about other storage options and auctions, I would highly recommend this location!!!
Kathy and Ashley are efficient, professional and kind.
Kathy and Ashley helped my dad and I. They are amazing! Highly recommend getting a storage unit here!
The price is somewhat to high The employees are Great! Very professional.
Ashley is very polite, and professional .At all times , and greets you with a smile. Love her hair.
Ashley is amazing y’all 💯
Emily and Ashley were very helpful
ASHLEY is great. TY. So helpful. I've probably rented a dozen times here. Always accommodating. Highly recommended.
We won two storage lockers. Called up to Public Storage to see when we can clear them out. We were told to be here by 6. We get here at 4:50. It took 30 minutes to cash out, and then the girls tell us "its not Be Here BY 6" its actually "Be OUT BY 6" we rented a uhaul, lost 30 extra minutes, have to clean out in 40 minutes, 2 lockers, they started blowing up our phone to make sure we knew what time it was. 5:50; 5:55... NEITHER GIRL behind that counter would stay 15 minutes after their shift to allow us to get everything out in a normal fashion. I have been a manager of restaurants, and I know the establishments are different, but policy is typically the same. Customer service or courtesy lacks here. "Im not a key holder" was the reason the one girl wouldnt stay a few minutes linger. Even went as far as telling us "we would hate to lock you in". I will tell you this, i hoped they would because calling 911 and then having a manager or DM come let us out, really would have made my day! My husband is much nicer apparantly! You need employees that arent just tobots, and actual ppl who represent your company.
Friendly service. Ashley is a very pleasant person informative and accommodating.
Ashley and Emily were delightful and very honest and helpful!
Wonderful & great!!!
Once again Ashley came to my rescue the beginning of January 2021. I have two storage units with Public Storage in Madison Heights and pay over the phone. I made a mistake and payed the wrong amounts on both units. On January 4th 2021, Ashley gave me a curticy call to say even though my account showed I payed, it was not the correct amount. Ashley saved me from incurring two late fee's. Who does that? Ashley does that. I am very grateful for her swift action to help. She is a dedicated employee who deserves recognition for watching out for Public Storage customers. Just one more thing, Ashley is not hard to look at at all. A genuine person, with a personality to match. Thank you very much ! Dave Zetye Ashley is, and always has been very helpful and Smart regarding my concerns and needs. She took care of me with nothing less than Professional Service. You can't help but notice Ashley is on top of her game at the John R. location. I highly recommend her help for your storge needs. A very sweet person. David Zetye
My experience renting a unit at this location was quick and easy. Within the timeframe of a normal business day, I saw the unit in person, paid for it, and had keys/locks/site access finalized. Ashley (the site manager) and Amy were informative and accommodating throughout the entire process. Highly recommend.
Samantha really went above and beyond to help me recently. It’s always a pleasure to work with her! Awesome team there.
Ashley, Emily, and Sinamon were very helpful with getting my storage unit set up! Highly recommend!
Good service. Brittany and Ashley were super helpful.
Ashley and Brittany were awesome! Quick service! Awesome customer service!
Ashley & Brittany were wonderful, helpful and friendly. They gave great service and signing up was quick and easy.
Came in to get boxes earlier today, and the two young ladies that work there were super nice and helpful. Thank you to Ashley and Brittany for great service!
The staff was very helpful with all of my concerns. Mark did a fantastic job walking me through everything
Ashley made my experience easy as can be. Would definitely recommend renting from her. Made my move in effortlessly
Keep an eye on your bill if you use autopay. They continually increase your rate without notice.The last price hike yesterday out of the blue was a 27.7% increase in rent (from $101 to $129). When I asked customer service why my bill increased almost 30% they replied : “ we understand an increase in rent is never a welcome event, we believe our rates are still competitively priced” Well that’s a big F!#* you if I’ve ever heard one. I’m emptying my unit ASAP. They’re not the only show in town.
Friendly and helpful.
WARNING: My wife & I used 1 of their larger units for 1 month & paid full price. We wanted to use the unit for 1 day the following month & was told by the manager we would have to pay full price for the whole month. W.T.F So, Needless to say... We removed all of our belongings the end of the month & will NEVER use this ripoff company again!
Ashley was awesome in helping me finding the right storage unit I needed. Very professional and courteous.
This is the best place to go for storage, Ryder was very kind, helpful and informative about my options. Thank you Ashley, Courtney and Ryder.☺️👍
I give the staff and the service they provided 8 stars.
Thank you caitlynn for helping me get a unit so fast! :)
Great customer service Ashley was really helpful.
Ashley set me up with a storage unit, went smoothly and very happy with the facilities
Amazing service! Manager was assisting at a different property and didn't skip a beat. This is the place to rent storage from
Extremely friendly helpful Tee is a awesome worker and I recommend people to choose this location polite and courteous great staff Thomas drugs on fire just left Public Storage on 12 Mile extremely great service fast and friendly as he is a wonderful worker and always help me out when I come here thank you
It was very clean and organized. Joy was very friendly and walked us threw the whole process
Joy and Ashley were very helpful and friendly!
We just rented a storage unit for the first time. Ryder was friendly and excellent at explaining everything along with giving us a tour. The process was quick and easy. I would definitely recommend this location to anyone!!
Had a great experience with Ryder setting me up with a storage unit! Thx!
Ashley was my contact person very thorough and very nice she knows her job well
Ashley is a excellent store manager she have helpful manager and want her to stay at this location she help me Tremendously helpful to me since her be at this location. Ryder is a great worker and helpful to as well and want him to stay at this location as well.
Ryder is the man. Might my move in a breeze.
Ashley was amazing. She is always energetic and positive.
Ashley was prompt efficient and very helpful . I as appreciate the awesome service.
Paige & Ashley are awesome!
Grayson and Cinnamon were extremely friendly and helpful. Best service ever.
Ashley & Paige are very knowledgeable. They are professionals and friendly.
Joy was very friendly and helpful. Great customer service.
Great service!!!! :) Ryder was very helpful :) I definitely recommend this location :)
Great service with a smile from Ryder, Grayson & Ashley....I'll recommend to others.... Dave 😎
Ashley Paige and Ryder Simple the best! I am a long time customer and know good employees They are grest!
friendly staff, always helpful
I’ve had a storage unit for my small business at this location for going on 15 years on & off, and have always loved the location as well as the staff whenever I drop by the office to either pay my monthly bill or inquire about upsizing my storage unit. Very friendly and helpful employees offering suggestions and or options of making my storage changes or upgrades very fast and simplistic. Ashley and Joy who both work in the office are very knowledgeable of the different opportunities going on now with the new year here already. Thank you Ashley for your extended assistance as usual, and professional curtesy.
Excellent customer service, Grayson is a warm and friendly person highly recommended.
Ashley gave me five star service
It's a clean place stabbed with knife prices are good 10 x 10 $77
Do not like that they do not give me the option to opt out on insurance.
Very friendly staff, Grayson and Ashley of course were amazing. Very happy with the customer service we got.
Ashley & Cinnamon provide great customer service. My space here is just what I need. Thank you.
Great Caitlynn, Cinnamon, and Ashley were very helpful, and pleasant to work with!!
Very helpful and easy to work with staff. I feel safe storing my stuff here. I have had a unit since July of this year.
It's stuff in a room..
Actually a public storage did an excellent job today helping me with a very confusing set of payments all the fault of my ex-wife thank you well that's true I'm not lying
Ashley and paige were courteous and thorough. They helped make the process silky smooth. I'd recommend public storage to anybody. Great service and very affordable. =)
Grayson & Cassandra we’re great to work with. They were really professional & knowledgeable. They were very nice, prompt and answered all my questions.
Great service ladies! Thanks Cassandra and Lisa.☺
Grayson and Ashley are super friendly and spent the time helping me pick the unit that was right for me! :)
I lost my car
Ashley and Lisa are great thanks for the help girls!
Ashley and Lisa are great! Very professional.
This is the best customer service in the city of Madison Heights I appreciate them in their sleep get more like Ashley and grayson
Ashley, Sam and Grayson provided the best customer service thank you for a easy transaction.
Used this storage facility for 3 months. Had a wonderful experience. Very friendly staff and super clean faculty.
Lisa,ashley,& sir greyson were a great help to me very welcoming it felt like family❤
Ashley was very informative and Ashley helped me with all the ways too pay fast services and much appreciated
Jason and lisa were amazing in helping us!!
Lisa and Cassandra were very helpful. They were friendly yet professional. I am glad to be doing business at Public Storage, and interacting with nice young ladies like Lisa and Cassandra.
Lisa and Cassandra were a great help when I really didn't know what to do in this rough time. Would recommend them to anyone. Thanks ladies
Friendly service, thanks to Ashley, Cassandra and Lisa
Great experience for first time user of a storage unit. Ashley, Lisa, and Cassandra are the best and have what it takes to make customer service outstanding. They really go out if their way in helping their customers. AWSOME job ladies! keep up the outstanding efforts to meet the customers needs and assistance in any matter.
Tabitha and Cassandra are amazing, these girls absolutely rock! Thank you.
Great service here Thanks to Lisa, Tabitha and, cassandra
Wonderful experience with kind and generous staff. Can not express how much Tabitha specifically, but Cassandra and Lisa as well, spent time helping me solve an issue to my satisfaction. Excellent customer service Ladies!!
Tabitha and Lisa are awesome. Great customer services.
Lisa and Ashley provided great customer service. Very helpful in finding me the perfect size unit for my needs.
Verlisa and Terri are amazing with beautiful smiles great customer service
Great experience. New to storage units. Lisa showed me around the property and where my unit will be. She explained everything and where best to come in to get to my unit. Also appreciated help from Riley with helping out . Great job ladies.
This is the second time I have used public storage and I have had a great experience. Ashley, Kaitlyn and Lisa are always friendly and helpful.
Lisa and Riley were great and very helpful !!!!
Very friendly Ashley Kaitlyn and lisa
Thanks to Ashley Riley & Kaitlyn for the friendly service and for helping me easily secure a storage unit!
What an amazing experience I had coming into this office. The manager was so nice and super helpful and not to mention very knowledgeable about the area as well as the storage facilities. I came in fairly upset due to the reasons for our need for a storage unit to begin with. June was sympathetic to our situation and went over and beyond to answer all of our questions. For this to just be a storage facility you would have thought that she was renting a home the way she described the property and showed me around. Thank you, Thank you, Thank you for your kind words, and patience.
Tabatha and lisa gave me super attention. Extremely kind annd helpful. Will definately recomend this place.
It was ok
If you pre-register online the rental of your space goes very quick. Ashley, Lisa, and Jason were awesome. Thanks for making my rental quick and easy. 😊
Jason was a BIG help. He was very informative and patient with me. I give him all ‘stars’. The office was exceptionally clean and friendly staff.
Courteous staff and the process of renting was simple. Ashley and Lisa were helpful getting my storage needs met
Ashley and Lisa, they were great and kind.
Ashley and Tabitha were absolutely awesome in helping me rent my first storage unit. Ashley not only showed me multiple units on different days, Tabitha assisted with the details I had forgotten (tarps!). They made it easy, and they made it quick!
Nice place,,,,clean,,nice people
Excellent Service and The Best Crew On The Planet Jason and Tee
Riley and Ashley were both very great to work with obtaining the unit. They make a great resource for this company. It was a pleasure to be around you both.
Terri, Juin, Chantelle, Ashley, and Alena are exemplary customer service professionals. As a small business owner, customer service, product knowledge, and understanding of customer needs are a paramount concern for me, and they all are shining examples of that personal requirement for me. Thanks, ladies!
Great place. For prices. Ample storage. Friendly staff.
Service with a smile !!!! Juin was great at helping me pick right size unit and answering all the questions I had. I would recommend this Public Storage.
Great service!. Riley. Ashley. Tabitha. Jason. Juin
The process is smooth but please reduce the upselling attempt(s) and review pressuring
Juin Ashley we're so great very helpful and understand they called to confirm my appointment each day to make sure I still wanted my unit
Ashley & Elyse where! Very friendly and inviting!!!! Thanks
Juin, Ashley and Riley were Awesome!! A great help, excellent service:))
This was my first time ever renting a unit and Juin, Elyse, and Riley made the whole experience simple and painless. Very friendly staff and good overall experience.
Elyse, Juin and Riley were awesome! They answered all of my questions and made me feel very comfortable. Thanks guys :)
Ashley and Juin were professional and super friendly!!
Ashley and June we're awesome! They were helpful, friendly and they provided me with everything I needed to keep my stuff safe and secure. I chose not to pay my bill online just so I could come in every month and see their smiling faces. Definitely recommend this location
Ashley & Latricia are wonderful ! Very friendly, professional and enjoyable to do business with
Ashley, Juin and Latricia were very nice and helpful. They answered all of my questions and awesome !!
Ashley and Latricia was awesome. Thanks ladies
Ashley and Patricia where excellent to deal with.
I had a great experience with Latricia and Camille
Very friendly and easy experience with Latricia!
Latricia and riley were so nice and helpful! they made the process very easy for me!
Latricia and Ashley were such a big help will definitely reccomend anyone to store here
Nice and clean!
Great location with knowledgeable staff.
Ashley and letrisha were very helpful
Ashley and latricia were amazing. They helped me get a great deal on storage.
Terri and Camille was great abd helpful
Terri and Camille and Ashley gave me great service and did a good job of explaining everything.
Excellent service here at public storage with Ashley and latricia. Well mannered and have great people skills. They deserve a raise!!
Ashley and Riley were very professional and made me feel very comfortable and at home
Destiny and Riley were extremely helpful, and got me exact what I needed.
Terri was amazing! Great service. Made sure I understood everything and was satisfied. Highly recommend!!
highly recommend this place. Great people. Great service..
Terri is very sweet and nice I came to public storage last week and she help me she is very good with people and I will recommend this storage to all my family and friends
Ashley and Riley were the greatest, they were pretty helpful and made my day! Thanks Ashley was very helpful last week with me going to a bigger storage and today Terri was great they work great together
Ashley and Destiny are very kind good workers for public storage. would definitely recommend this storage lot
Ashley & Riley were a great help to starting my storage unit. Ashley made sure I felt very comfortable before choosing a unit!! Definitely recommend this location!!
terri is great she help me move in and she help me move out and she slid me dampcheck and it was great for my storage
My friend and I thought Ashley and Riley were excellent ambassadors for the MH store. I was frantic and they were able to calm me down by the way they handled my situation. I look forward to continuing to use that location even though I now live in St. Clair Shores. My friend said she would use that location also.
Ashley & Riley were amazing! Super attentive and friendly! Excellent experience!
Terri and Ashley are great especially Terri she was funny and very helpful because this is my first rental thanks Terri
Riley and Tee were amazing sales people and very professional.
Terri and Ashley is so sweet they just made my day thanks ladies
Ashley and Terri is awesome sauce thanks ladies for keeping me laughing
Tee and Riley are the most helpful and respectful employees I have met in a long time, the bathroom was amazingly clean thanks
Terri and Destiny were very helpful and friendly.
Terry and Ashley was great
The young lady Riley was excellent help,she had patience and understanding to help pick the perfect unit for storage
Terri is great and patient
Mariah and Latricia were both extremely helpful and friendly! Super easy process!
Ashley, Gabby, Riley were up front and all smiling. They were friendly and answered all questions I had. They have good customer service.
Destiny & Terri we’re great
Terri & Riley were a great help and very informative, professional, and helpful.
Great help. Nice ladies!
Terri was great alone with Ashley and riley
Terry/Ashley were Awesome
Terri,riley and Ashley I had a wonderful experience with these ladies they were a very big help and I appreciate them very much
Very polite. Highly recommend this place.
Destiny and Terri did an awesome job. Very informative, very professional and extremely patient. Thank you ladies!
Great experience! Ashley, Destiny, Terri, and Latricia were very friendly and gave me plenty of information about signing up for storage. They seemed open and honest and happy to help. Keep up the good work!
Ashley and Latricia were excellent and helpful and personalble
Ashley and Destiny were very helpful....tyvm
Ashley and Destiny were very helpful, I would rate my overall customer service experience a 10, they were awesome. The storage facility was extremely tidy and organized.
Great staff thanks
Destiny and Ashley were great.
Ashley and Latricra were very sweet and helpful..
Destiny and Rich got me through the process without any issues. They are the bees knees.
Ashley and shawna made things easy and explained things to the point that i understood very kind ladies
Ashley and Caitlyn gave fast and friendly service
Mariah and Ashley gave us great service on our visit
Mariah and Ashley - Customer service was great! Very helpful and friendly.
Mariah & Ashley The customer service was awesome. Very professional and friendly.
Ashley and Taleetha were lovely
Mariah was awesome!!! Go see her!
Awesome service from Mariah!!!!!!!
They have two entrances but one been broken for ever
They make you buy one of their locks for over $20. Uhaul has the same lock for $9.99. They don't tell you that even if you move out on the first of the month, you have to pay for the whole month. We moved in to our unit on April 16th, on May 17th they sent me an email saying they were going to auction our unit off for being late (it was due on the 16th that month). When I went to pay it and move out, they had one of their locks on it. The manager asked if the moving truck outside was with me. I said yes and he said he'd be right out to take their luck off. The movers were on the clock and I had to go back up to the office after 20 minutes to get him. When I got up there, the sign said he'd be back in half an hour. I had to stay yelling to get him to come out of their garage area where he was smoking. He tried telling me he was finishing up with a customer and would be right there. This place is THE WORST!!!
Jamie and Gabby were amazing! Hire more like them :)
Jamie Yorke is a excellent person. He is helpful, nice and warm to all the people I have seen him interact with. Great employee hire more like him.
Great service from Andy and Samantha both! Wonderful people and a great property, clean and efficient.
Sam and Shawna were super helpful. Thanks!
I came in on Wednesday and was seeking information about renting a unit. I was helped by Samantha who was knowledgeable about extremely pleasant. She was the reason I decided to do business with public storage!
Jamie was completely awesome. He saved my life on the golf cart. He was really friendly and professional.
Clean and secure units. Excellent customer service!
I came in to buy some boxes for my upcoming move and Shawna was more than helpful. I was having a hard time deciding which size I would need so Shawna asked me to list some of the things that I needed to box up and once I did she was able to tell me exactly what I needed. I’m super grateful for the great hospitality and friendliness that she provided. After my visit, I’ve decided to use the Madison Heights Public Storage to keep my belongings safe until I move into my new home. 10/10 recommendation.
Very good service to Mariah and Jamie
Gabby and Samantha were AWESOME. Very nice, helpful, and friendly. Great service. Clean and affordable units. Highly recommend.
Mariah was a nice & excellent service staff . She helped me solve my issues concerning my storage business. More power to her & job well done.
Mariah and Samantha were very helpful with my moving experience. Thank you!
I really appreciate how Jamie answered all my questions and provided excellent customer service.
Great service, Shawna was very helpful :)
Samantha and Gabby were both very polite and helpful!
Great experience. Smpith process. Thanks you, Maria and Jamie!!! :)
Jamie and Mariah were awesome! Make sure to bring a round lock if you don't want to buy one.
Today I worked with Jamie and Mariah, both of whom were extremely AWESOME!
Friendly clerks. Andy was great.
Jamie is super friendly and very helpful.
Jamie and Shawna were very professional, knowledgeable, patient and speedy. They handled my matter very well and was very down to earth.
Jamie is personable, pleasant, and professional.
Gabby & Jamie are excellent & awesome employee's, was really helpful ! 5 stars!
Jamie and Samantha were super helpful and professional. Top notch service.
Rents raise at least $10 every year. Public Storage requires insurance, hard sell you to use their insurance. They require original receipts of any items you purchased to approve any claims. They do NOT have Cameras. Unit was broken into in November, took over a week for their contractor to "fix" our unit to allow us access again. Avoid at all costs. At least review the 545+ Consumer Affairs complaints and class action lawsuit about this company before using their services.
I'm unable to post having unchecked any star, so I had to put 1. Storage companies are like cable companies they have you cornered and know there's nothing you can do about it. This location is the worst due to someone named Jamie. He put words in my mouth and insinuated that I had rented there before, and charged me for their lock after I told him three times I had my own. The problem is just because it's a self servicing product does not mean there should be a lack of customer service when you still deal with people face to face and that's your slogan-having great customer service. If asked questions your only response is "I don't know, I can't answer you directly, I know nothing, it's all corporate." Even if this were true, Jamie and Sam, doesn't mean you should be rude or spiteful solely because you choose to work for a corporation that you know nothing about and are miserable and resentful in lieu of.
Storage unit sizes and prices
I went in to rent a climate controlled storage unit, which was advertised on the website. The door to the indoor units was frozen shut (good luck getting to your stuff) and the employee had to call management. At that time, it was revealed that the "climate controlled" units are not climate controlled at all. There is no heating/cooling in that building. I'm glad we were not able to get into the building, otherwise they would have gladly charged me the full "climate control" rate for a non heated/cooled unit.
This place sucks! Outdoor storage. Overpriced! Brutal rules! Evil, nasty employees! Glad to get away from that hell hole!
Heather and Jamie were a great help and showing me the unit and helping me out with picking out the right boxes for my house
Heather and Jamie were wonderful! Service was always friendly and quick. I was always able to come talk to them on my lunch breaks and have time to spare. Very friendly. I would definitely rent from this location again in the future.
Jamie and Samantha were both extremely courteous and helpful
Gabby and Jamie are awesome! They were extremely helpful, friendly, engaging and it was a pleasure to work with them! They went out of their way to help me with exactly what I needed for storage! I've been renting a space for several months now, and they are always incredibly helpful!
Great service and nice people. Jamie was a great help and made sure we had everything we need. Great facility with easy access
I went here on oct 16 , 2017 and two young ladies where helping me . I mean their customer service was excellent I appreciate the prompt and well detail service they gave . Haven't had customer service like that in a while . So I appreciate them so much don't know them by name but they were excellent
Samantha and jamie are great
Jamie was very polite she answer every question I had even put a smile on my face when I needed it. I will definitely recommend someone to this place.
Gabby & Jamie are amazing! Well done and thanks for everything!!
Jamie and gabby did very well
The people here are nice and a try their best to help you find what you're looking for and the size of our rental you really need
This location has two outstanding employees, Jamie and Sam. Had a very small issue with a lock I purchased and they replaced it without hesitation. Two very professional and helpful employees. I rcmd. this location to friends and family.
Jamie and sam provided me with excellent service.
Great service! Andy explained everything to me perfectly and got me in and out quick!
Jamie and Sam are super friendly. They helped me out and answered my questions with smiling faces. I look forward to seeing them next time I pay my bill. 😊
Reserved a storage unit and was called by an employee to setup a time to come in and sign papers, etc. They said they'd be open 9:30-5 so I told them 10:30, which they said worked. The day of I showed up at 10:20 (1 hour after they're supposed to open) and no one was there. I called 3 different numbers and no answer. I waited in the parking lot for 20 minutes and no one showed up.
Bernetta and Jamie were very helpful.
Nicole, Bernetta, Jamie
The associate berntta was smiling the entire time i appreciate service there on last Saturday
Nicole and Jamie were great. Fast and friendly!!!!
Jaime is awesome! He made the process so easy for me. Great customer service skills!
Kiauna was very helpful in finding the right size space for all of my stuff.
Jamie was extremely courteous and helpful from our first phone conversation until signing the rental agreement. The storage space was clean and well cared for outside and inside. Thank you!
Jamie offered great customer service. I am pleased
Kiauna was very efficient & helpful!
I had a unit here from August - February. I had originally moved out in January but mistakenly took my key to my new location so I kept it an additional month. As I was closing out my account. The young lady there (I didn't get her name, but she was African American and fair skinned) was extremely wrong and defensive regarding her incorrect math. She talked very nasty and disrespectful, only to be WRONG, and to have my problem fixed by her coworker Andy. Andy apologized several times for her attitude and I have tried contacting the district and store managers to no avail. So the next step is corporate. My experience setting up my unit was totally fine and I had no issues there until dealing with her.
Friendly service! Kianna and Andy were great! Easy access and clean and secure space!
Nice clean unit, Jamie was great!
Kiauna Barnett she provided great service.Very kind
Was referred here from another location. Kiauna quickly and efficiently helped me with my reservation. She explained everything to me in great detail and answered all of my questions with a smile. If the need ever arises again where I need a little more room, i'll be quickbto return. I appreciate the close proximity to the freeway.
Kiauna, very professional and knowledgeable staff person. She explained every thing completely. Very please to have dealt with her.
Kiauna and Jamie were very nice and pleasant. Thank you for your service
Emilee was very helpful, curious and professionaly sweet.
Jamie provided great help and customer service skills I must say I'll definitely refer this public storage to a friend.. thank you again
The crew here are awesome I worked with Jamie and Emilee. Terrific crew
I had a great experience today emailed helped me through what could've been a bad situation and Jamie was very nice
Very friendly service from Jamie & Emilee. Emilee was a trainee & still learning the process but will have it down pat in no time. Helped with the exact size storage I needed and the whole process was very smooth.
Kiana and Andy were great
Gabby and Kiauna helped me out when my reservation didn't go through. Great customer service!!!! 😊
Happy with the customer service for sure, cheers Kiauna!
Safety, easy access, Knowledgeable staff. It is true that my rate was raised several times.from $392 originally to $489. This was over a two year period. I thought since I was paying automatically it would assure me a better rate. I still, however, give them 5 stars! ANDY and KIAUNA are awesome!
I have been using this fantastic storage unit a few times i feel safe and they are so helpful...live em
Gabby was very helpful- energetic, informative and enjoyable - to do business with- all around great experience- Thx Gabby
Joyce and kiauna excellent service.
I have all my office and work papers stored here and use it when I need to sort stuff or go through paperwork. I was pretty upset when my price got raised over $20 within my first few months. Joyce is a good manager. Fair, understanding, and sometimes a little strick with those of use there too often. HOWEVER.. I came in to pay my past due bill today and Andy (he also works at the 10/Deq PS) was there. Dealt with him at the other location last year. He has one of the best customer service skills that I've ever ever seen. Meant to write a review last time and forgot like I do with EVERY review. I was impressed enough to make sure I instantly spent 5 min to write this review to let his bosses know that they have a great employee there. Thanks Andy!
Great service, Kiauna and Joyce !
Vistied location and had a pleasant experience with Joyce and Kiauuna despite the last minute rush and weather. Will make suggest to others.
Prices are not solid! Signed an agreement for the internet rate and am being billed $104.00 more then that and they will not credit me or give me the rate I was guaranteed. Next issue is the winter they don't maintain the property and your unit gets blocked by snow or items get water damage. So, if you want to rent here and winter comes dress warm, bring your shovel, and muscle up, you'll be shoveling snow to get to your stored items. Staff is nice but when it comes to the correct price in the agreement they made with you they refer you to corporate and they never answer calls or messages.
I'm always welcome with a smile. Everyone is so helpful and kind I want to thank Joyce for helping me
The property is clean and well maintained, Joyce provided courteous and professional service.
Great staff who were always willing to go out of their way to help. Prices and options were solid too. I recommend this location to anyone looking for storage units.
When I came into this place with my sister we felt welcomed and genuinely surrounded by good people. I was very pleased with Joyce outstanding customer service. She's such a good person. She gave me a nice tour around the entire place and rode around in the buggy. She definitely helped me narrowed down my options so that I will choose the right storage unit that was right for me. The place saved me time, money and was very convenient. My overall experience at this location was great, the staff is great and my expectations were met! Also, this place is clean and well organized which is a plus. I rate this place 5 stars! I would highly recommend this public storage location to anyone.
I went in to pay my bill and found out I could save $40 a month by talking to Joyce and Kate, they were very helpful and very pleasant to talk with. Thank you
Joyce was friendly and helpful. Would refer people to this location anytime.
Property was well matained and clean. Kate was very profesional and got me down in very good
Joyce and the crew have been friendly and helpful every time I check into a new unit!
Thank You Andy For Your help today . Good Guy very friendly and helpful, Andy really made it easy for me to pick out the right storage space for my things . Thanks Again
Fantastic storage service! Joyce is very professional and easy to work with when deciding which storage unit will best serve you. The units are clean, and Joyce is an expert in keeping your furniture/valuables safe and in the best condition possible.
Joyce was helpful upbeat and willing to help!!! Would recommend this location to anyone.
Listen when you are told to cover your couch and mattresses! I learned a big lesson. February marked my start of storage for the first time. I moved out of my space a couple weeks ago and I now regret not listening when I was told to cover my items with covers, a small $28 investment could have saved me from headaches and $$ being tossed to the wind. My space had a ton of them little cotton fuzz things in it and needless to say do did my items. I had to have my couch professionally cleaned, which cost $75.00, and had to buy a allergy type mattress cover which cost a whopping $99.00. My furniture was about 10 months old and I cant afford to buy more. This solution worked, but if I would have listened when the manager (her name is Joyce) showed me boxes, paper for my dishes and covers, I told her I was fine. Well I have learned a valuable lesson. Joyce, you were right! Cover your stuff with the plastic covers they sell. And If I ever store again, I will follow the advise of the people who work there. Thanks again for keeping my "junk" safe for the last 5 months.
Joyce and Brittany are awesome!
Joyce & Brittany were very helpful and informative. I would recommend this location ! Interesting enough I enjoyed setting up my storage rental
Ashley and Brittany were great. Very informative and helpful
Joyce was awesome, friendly and very helpful
Joyce is always super helpful when me and my boyfriend come in, shes always super happy and accommodating
I have been using them for over a year. Always helpful and have never had an issue. They are friendly and knowledgable. Thanks Brittany Joyce and Rachael for helping me today!
friendly servers, clean space, and cheapest prize in this area! strongly recommended!
Brittany and Rachael, at this location, are amazing. They're both attentive and helpful to customers.
Joyce and Brittany were phenomenal workers very helpful with everything. . Best in michigan!!!
My need for storage was due to a quick and erratic move. Joyce was awesome, she showed me the unit and was basically on stand by as to how soon I would need the space. She wasn't available on the date I needed to store my items, but Andy stepped in and also gave superior service and made sure I was comfortable with my unit. Tessa was very helpful and sold me a packing box that I really needed, she also suggested packing tape that, in my hurried state, I almost didn't get! I was so pleased with this location and I will definitely share my experience with my friends and family. They are all an asset to Public Storage!!
Joyce and Brittany were hugely helpful with letting my moving company come in without me, getting a replacement lock was a piece of cake and happened next day.
I was looking for a storage place , Tessa helped me check the storage, she was nice and polite. Went back few days later to get storage - price had gone up then. Andy was kind and nice to help me out find another public storage. Although I don't have a storage here - it was a nice experience at the office. Thanks Andy
The staff has been extremely helpful. Andy, devin, Joyce, Tessa. Thank u for all your help!!!! You guys rock..
Joyce and Tessa were professional and informative, helpful in every way. Choosing a storage unit was a breeze and switching between units easy as well. I would use this facility again. Highly recommend this location.
All in all a good Experience, plus the manager Joyce was great, made gthe process nice and simple.
Joyce is the bestestate person ever!!!! P.s. She is way way way under paid!!!
Helpful employees. Good deals if you are staying for only a month or two.
Joyce was very pleasant and helpful
Accommodates all of my needs!
Thank you for a great experience,clean,convenient and the staff i.e.,Joyce was a pleasure to work with. Keep up the great work.
AS USUAL.. Joyce does it again. Helped me in every way, she also informed me what I might do on my phone. Pleasant and Great Personality.. Thanks Again
Joyce was extra helpful. Saved me from silly mistakes.
Great service and very safe location. Joyce & Andy we're excellent.
Great service! Joyce helped me find the best rates for my needs.
Devin and Ashley were awesome sale women! They are super friendly and helpful. They are very knowledgeable and were patient with us while trying to decide what size we needed.
The staff, Joyce and Deven were very pleasant to work with. The facility is rather clean and in a very nice location.
Joyce is wonderful...so helpful and pleasent!
great help from Joyce and tray they're the best workers I seen there very nice and always helpful
I had a great experience at Public Storage! Joyce was very kind and friendly, and was also very patient with all my questions and needs - she definitely went above and beyond. I would highly recommend Public Storage, especially this location (as long as Joyce is there)!
They made the process really easy and fast. Joyce was so great in explaining all of my options and getting my unit booked.
Just after five minutes in the office you can tell that Joyce cares about her customers from their interaction it's great to see some places still have great customer service.
Joyce was very professional and informative the facility was nice and she made me comfortable with doing my business here.
great service fro Joyce and Devin!!,thank you
This is our 2nd time using this facility and we were happy that there was an availability again this year and look forward to storing with this location in the future. We feel safe and secure storing at this location. Joyce is always super helpful and friendly!
Friendly service, clean units, great place to store your stuff! Joyce was very helpful!
The move in and out was easy and the staff was helpful and friendly. Safe storage keeping at a competitive price. Thank you!
I got an uncovered car parking spot and a 5x10 storage unit with Public Storage. The units were clean and in great condition. The employees Joyce and Alana were extremely helpful and nice, and even did the calculation to see what combination of promotions would save me the most money. They were so pleasant to work with that I didn't get too upset at all the hidden fees. I was required to get insurance on the unit, and pay an administration fee for both units. Joyce & Alana, I hope you see this. I promised I would post a review!
Great customer service from Joyce and Alana!
my experience was excellent...Joyce has went beyond "excellence" in Customer Service gratitude. Thank You for the details of having a secured storage on the overall views of Public Storage and possibly other storage facilities thru out Michigan. Tamara
They did not vacate my unit when I was told that it was. Charged me for an extra month, that was refunded. Today in the mail 2 months later I received a collection letter in the mail stating I owe for a month. Stay far away.
Joyce was showing Cassandra the ropes during her 1st week of training. Cassandra was friendly and helpful. -Mark Given there is no way to write another review - I'll edit my original to say thanks to Joyce & Devin for the excellent service, as always! -Mark
This is a training facility, if you want poor customer service, this is your place! I would never suggest the use of this facility, EVER!
Tessa and Andy are remarkable and nice. Great customer service.
I put my things in this storage twice it's very nice clean the Manger Ms. Joyce is very helpful and found the best storage for my things at adorable price the staff is very helpful and nice I'm highly satisfied with the service and recommend them for all your storage needs ☺👍
Amazing service. Joyce has amazing customers service
Jamie and Joyce were very helpful and friendly and the unit was clean and easily accessible.
Very good Rep very helpful
Highly recommend this storage location. If you need help, ask the awesome chivette Tessa! If she isn't there, ask Ashley! She might not hear if you ask about a Google Play card and think you're saying a Go Play card, but she's awesome too! In all seriousness, great, accommodating staff. Very easy to work with. Had no problems with my storage facility.
Ashley and Tessa were great! Received excellent customer service, came to this location because of the reviews I've seen online!
Everything was great - very efficient check-in and the facility is easy to access. Thanks to Joyce for the excellent customer service!
Joyce has been a pleasure work with. We kept our home belongings here for 30 days during our move home from NYC. We moved in the winter and the aisle ways were always plowed and salted. Joyce even let us borrow her shovel. I would highly reccomended this public storage location, make sure to ask for Joyce.
Excellent!!!! Robin and Joyce made me feel as if I'd known them for years, both very nice and explained everything along with answered all my questions I had. I'd definitely refer family and friends to them. Bathrooms were clean which is the next biggest to me... As well as the rest being clean and organized. Good place and even better employees!
While my experience with Joyce and Andy was simply great, the time spent within the facility was not! The horrible and highly offensive smell made it almost unbearable and impossible to complete business and obtain the storage space I needed. I would not encourage anyone to seek storage space from the John R Rd Madison Heights, MI location!
I came into the John R location to pay a bill and even though it was not my location I still received the kindness and professionalism as if I were there customer. Robin and Joyce where very fun and uplifting thanks for the great experience.
Nice and clean and good people to do business with they will work with u have used them 2 times nice people.. Barb Rowe
Joyce and Tessa are absolutely great! I've never had such amazing customer service and the facility is protected and clean!
Be aware they change the rent at a dramatic pace as soon as you get in. I was very disappointed that there was no discussion or heads up that my rent was going up I started out at $99 a month and after a year and a half I was at 150. Somewhat disappointing .
Great customer service, educated and lovely ladies, thanks Tessa and Joyce! Highly recommend
amazing stuff. Robin was great
joyce an robin where great people
I had a great experience here. The staff was extremely friendly and helpful and the property was nice. There were a lot of dead lights for awhile but they have since replaced most of them. Joyce was great, she always seemed super excited about her job.
Awesome and easy!!!!
Joyce was fabulous! Friendly, warm, & full of info. I didn't hesitate to rent a unit from her!
Robin is awesome
I have had my storage unit for over 5 years. I moved away from my home state of MI to Chicago. As much as I didn't plan on having a storage unit this long, each time I have had to connect with the staff here, it was a great experience. I have had frozen locks, lost keys, and lots of trips to and from in order to finally get it cleaned out. Joyce and the team here have always been great to work with. On my final close out date - Joyce and Robin were there and were helpful right to the end! thanks ladies..I think I will miss you!!! Good luck in all you do, and thank you.
We put one of our cars in storage today. Joyce was really nice and helpful! This was our first time putting stuff in storage, and she made it very easy, driving us to the storage location in her golf cart and helping us with the paperwork. The price was also good!
The building is very clean. I have had to use the restrooms on several occasions and they are always clean. The staff is very friendly and helpful. The storage units need attention, other than that, I would recommend this public storage to anyone. Andy doesn't normally work there but he was great one day when I came in to pay my bill and I had a lot of questions. Very professional and they do things with excellence......
Friendly staff. Clean facility. Decent prices.
Everybody was vary help full place was pretty clean and well maintained . Management went out of her way to make things even better. I would send more people there.... But i had a bad experience with people at billing and rates are vary high so that is why i'm moving my unit out
Tara who is newly employed was very helpful and she seemed to know what she was doing. And Joyce is a very fun person to talk with I enjoyed my experience renting my unit and I could have stayed there all day and talk to Tara and Joyce.
Overall a decent rental facility. Although, there were a number of catches throughout the process. When I initially rented the unit (online) the description was for a outside unit, but the pricing was for an inside unit. After agreeing to pay additional for an outside unit so I could accommodate my larger items we moved our items in. Shortly after the rental rate was increased, however having a 10x15 unit filled it would have been an inconvenience to move to another facility. This year, they accidentally marked my unit as vacated and called me while we were out on vacation to question why a lock was still on the unit. After getting this straightened out, apparently human error. I decided it was time to get my items out of storage, and prepared to have a garage sale, however with out notice to customers, every Isle of the facility had construction during a 3 day period. When asked why they wouldn't notify their customers (at least ones with email) I was told no units were fully blocked. The units may not have been but the construction crew was not very accommodating and had different paths blocked each time. over 2 days I spent more than 45 minutes waiting on construction and turning around to find a way out.
Joyce and everyone we talked to were extremely helpful. We had items to store at the last minute and they had a unit available. We were heading out of town and would need the items eventually, they answered our questions and worked with us as we coordinated times for a truck to be dropped off and picked up a few days later. A truck was delivered, left on site, to be packed over an upcoming weekend. We set up a time to be back to pack up our storage unit over that weekend. Joyce and team were extremely accommodating in helping us have the truck placed and left on their property so that it was accessible to us and not an inconvenience for other customers. They were available, accommodating and always professional in helping us with our needs. We highly recommend this location and would use them again in the future. -Mike
Happy to begin storage of our vehicle!
Joyce was extremely friendly and helpful! She assisted me with locating a large storage unit at a different location, which can be very hard to find. Thanks so much!
Robin was very helpful in explaining everything about the property and advising me what type of unit, and supplies I may need. In an out access is not a problem, and Ive had no issues so far. 1$ for the first month is great and is very convenient when transitioning from old to new residence does not quite line up.
Jaclyn and Joyce are great!!! They r very friendly and out going.
This is my second time with store & I came back be they where AWESOME! !!!!!!!
Place was well organized and clean. Joyce was freindly and very helpful. Would recomend.
Awesome place. Stored my show car there and never had a problem. Joyce was very helpful and really knows her stuff. Thank you
Inaccessible during the winter. Attempted to get into my rented unit several times through out the winter months only to find the lot not accessible due to lack of snow plowing, frozen entry gates and 6" thick ice encasing the unit door. My rate was raised two months into the rental, I paid an exorbitant amount of money and feel it was no where near equivalent to the service/product received. There were several occasions when I attempted to make it into my unit and could not even get through the property drive ways because they had barely cleared a vehicle width of space. The unit itself was acceptable however the price and limited access make it two stars. On top of that, when I was finally able to clear the 6" of ice on my own (they told me they did not have salt or a means to open the unit door) I moved out on my scheduled date, but received a bill a few days later without any indication of what it was for. Since it was only a couple of $, I just paid to be done with this place. Not satisfied, would not rent there again.
Fast friendly service. Thank you Joyce for your help.
Will use location again was completely helpful and gave us calls to find how our move was and everything. Good location for storage.
Awesome experience. Jaclyn was very friendly and informative.
They were very helpful and friendly. Thanks Joyce
I loved the great customer service Jaclyn gave me and my friend when we came to get a storage she was really helpful
This was my first time renting at this location have used a storage until before about 10-12 years ago and i can honestly say this was the best experience i have had Jenny was very nice and extremely helpful she made me fell like i have know her for awhile , and to get a call after i have moved in to see how things went just put the icing on the cake with a cherry on top !!!! very nice people i would rent there again and highly recommend them....
I was properly informed about everything I needed to know
great facility, very secure, decent rent. Joyce is very helpful when I need assistance and a pleasure to work with.
Jaclyn and Joyce are so helpful, highly recommended.
Not one problem so far. Been using storage at this location for 6 months now. The staff is very friendly & always pleasant. Joyce even made a friendly reminder call to pay my bill so I didn't get a late fee. I would recommend this location to others.
Very good experience!
The people here are very friendly and efficient!! Very clean and never had any problems!! If your looking for a storage unit ....this is the place!!!!!!!!
Smooth, logical process of securing and paying for clean and protected storage units. Joyce, at the 12 Mile/Madison Hgts locations, is professional, informed and helpful. No worries with Public Storage.
This is my second time renting a unit from this location. Joyce is very knowledgeable and super friendly. She always makes us laugh. Jaclyn is a pleasure to talk to and is great at her job. Both ladies had us set up with our unit very fast and efficiently. They are extremely helpful. It's always very clean there and we have never had any issues. I recommend this public storage to anyone. They are the best!!
Jenny was extremely helpful. Very friendly and got us a super deal. Very happy with my experience - Would definately refer people to this loaction.
Jenny, a new young woman in training, went over everything i needed to know about Public Storage. not only was she very professional, but also a very sweet people person . i had gone to two other storage rentials but went with public because of her. Joyce also was very plesent while keeping a eye on Jennys preformence making sure nothing was missed. because of these two laties i will recomend this public storage to all. thank you. Bob
Once I decided that I was going to move I realized I had way too much crap for my own good. After this realization I thought it would be best if I started moving all my stuff ahead of time so I wouldn't have to deal with it all on move day. I found this Public Storage online and with the great prices I couldn't pass. When I arrived Joyce was more then helpful when showing me my unit. I didn't think to bring my own lock but they had me covered. All around good experience!
nice, clean and a very friendly and helpful staff. thank you amy and collette :)
The staff was extremely friendly. Answered all my questions. Very helpful. It doesn't hurt that they are cute either.
The facility is very nice, clean, secure and convenient but the STAFF is the true highlight!!! I had the pleasure of meeting and going through the leasing process with the property Manager Joyce and her associate Amy and these ladies are just wonderful!! The rest of the staff that I have been able to meet has been very nice and helpful as well. I've left with a big smile on my face every time I visit the office. Highly recommend this location and a special Thanks to Joyce! for being so awesome!!!!
We retired after being in business over 20 years and we had a locker at Public Storage in Madison Heights about the same amount of time. We sold our business in 2009 and decided to close out our storage locker Oct 02-2013. Brandie helped make this a great experience. She answered all of our questions and told us we would be missed. You see we would just drop in to say hello to the staff at the Public Storage in Madison Heights. They treated us like family and Brandie did the same today even though today was the first time she meet us. If we ever need to rent a locker we will return to PS in MH. Thank you Brandie you are very up to date with your job and you answered all of our questions and helped make this an easy task. Take Care and You all at Public Storage in Madison Heights will be missed. Don't be surprised when you see us walk through your doors just to say hi. Thank You Dave and Lillian Owners of Electrodyne Corporation
I love public storage. They are always very kind and helpful. I have never had a problem with them. This is the second time I have used them, and would definitely use them again. I highly recommend them if you are in need of a storage unit.
Great experience! Amy and Joyce were great! Always friendly and helpful. Never had a problem keeping my belongings stored at this facility.
I had searched 4 other storage companies before going with Public Storage on John R. in Madison Heights. Amy was awesome to deal with and they really cared about making sure I was getting what I needed vs. trying to upsell me. Their prices were fair and the property was clean. They even called after I had moved some stuff in to make sure it was going well and that I was happy. You can't go wrong with Public Storage on John R. in Madison Heights for storage in the area.