Public Storage Self-Storage Units at 30300 Plymouth Road, Livonia, MI

Great service, showed me a unit l, explained everything thoroughly. I will be back with my truck today. Thanks Nikia

Kris was great we got our unit fast and easy

Thank you Kris for helping me with set up and figuring out which until would be best for me !

Kris was very pleasant and helpful.

Kris was very nice and polite. She explained everything and answered all of my questions

Do not rent from Public Storage. They do not prorate, every other storage place do. I was in the storage unit for four days of the month and had to pay $395.00. They raise the rate on your unit sporadically. It started at $215, in less than two years it rose to $395.00. The managers do not care. Go to Uhaul

Kris gave great customer service! I would recommend this place! Fast, easy, and was helpful in every regard pertaining keep up in the unit.

Kris was exceptionally helpful, and over the top with her customer service, friendliness, and extremely sincere with apologies for the circumstances i was facing. she directly showed compassion and fulfilled my needs

Kris gave gratis servicio. I recomienda this place

Kris was awesome to deal with today. We had a little snafu that she caught and fixed it promptly.

Kris is soo good person and excelente service in job

Had an issue with my unit and Kris did an incredible job helping me out with my situation

Thanks Alot Kris Thomas for all your years of HARD work good energy and great services.

Kris is amazing! She is such a wonderful human being! China is so sweet! Both ladies knock it out of the ball park!

Kris gave great customer service! She helped me even without an computer. Would definitely recommend this place.

It was fast and easy and very professional kris took her time and explained everything and was very precise and detailed

Made a mistake and paid for 2 months called Public Storage left a message and they reached back out to me immediately and the lady was very professional and had already credited my monies back to my credit card. Thank you Kris for your excellent customer service.👍

Great customer service and helped with increase of cost.

My boyfriend and I came here to rent out a storage unit about a month ago, and it totally slipped my mind to review my experience until now. I had an amazing experience here. We had no idea what size unit to get and we had many questions. Kelley really helped us out and she answered every question we had. Really great customer service and I feel like our storage is in good hands.

Nice clean location, I’ve been looking at several different storage centers and Kris was the first to call to offer assistance. I decided to go and look at the facility and was rather impressed but more so with the service that I received from Kris. (Kris) is a total asset to the company so I decided to rent a unit. Only issue is the high cost of purchasing unit locks which are specific to the locking system they’re using, I needed two. The only way I could use my personal lock was if I measured and have the correct cylinder to fit into there locking system. Which would be very hard and a inconvenience.

Kris had great customer service ! Helped with everything I needed!

Kris was awesome first class treatment.

Kris was so helpful and nice! Definitely recommend this place!

I have had a Storage Unit with Public Storage in Livonia for several months. I have never had any issues with access to the storage facility and the employee (KRIS) that works there has helped me several times. Whether I needed assistance with unlocking / opening the other side of the storage roll up door or answering questions about payments when I first started renting the unit. KRIS helped me out on my last day at the storage unit in a big way. I would recommend this storage facility to anyone. It's employees like KRIS that make places run smoothly and keep people coming back. If you read this KRIS, I personally want to say thanks again; you were a huge help. If your boss reads this review, they need to give you a raise in pay; you deserve it.

The public storage in livonia is great. The employee Kris is very friendly & helpful. It's amazing to have someone very patient & professional. I want to say thank you for the experience I have there.

I like the facility alot and feel it is secure and safe. Upon my arrival to use my unit the first day I met a nice young lady who explained eveything to me. However, my main only gripe is that I have been unable to catch a person at the office in person or on the phone to ask some additional questions, which is a bummer. Where are people during the day to speak to please?

Kris was great! If I could leave 6 stars I would. Great place to do business with.

I was just in the store in Lavonia and spoke with Kris who is extremely helpful! I highly recommend this place and asked to speak to Kris.

I woke up with a bad day and came in to public storage in Kris was awesome 🤩 she took the time out and help me made sure my storage was clean she was awesome told jokes she was great

Just wanted to send a shout out to Kris who went above and beyond with helping me. Recently, I opened a second storage unit and although both are needed the two units together are hitting my wallet pretty good. So, Kris suggested I request a decrease on my 1st unit (I didn't even know I could do that!) and the decrease was approved. This lowered my overall monthly bill by $50 - which is a HUGE help! Thank you so much for all your help! Keep up the good work :-)

Kris is the Best. She was very accommodating, Kind, and just a sweetheart.

I want to thank Kris for being so helpful to me. I have never rented a storage unit before and was very confused about what size to get. She was so patient with me and very helpful. Thank you so much sweetie!!!

Kris was highly motivated and quite knowledgeable... Thank you Kris.

Kris was very helpful and nice

Kris was helpful and nice to my parents

Little expensive but it will do

Teresa helped me out with my authorized user account modification with 5 star service.

The Customer Service here was Great! Kris was very helpful and answered every question I had without a problem!

Teresa did a very good job for me and my wife at public service she was very nice and very quick

Kris was vary helpful today with all the questions I had

Kris has been emaculatant and gave great customer service she has been so kind and so helpful!

Great service by Kris!

Staff was very accommodating with every question I had no matter how off the wall it was. I highly recommend this storage facility for their professionalism and knowledge of every service they offer. Kris went above any expectation I could have. Thank you.

Kris was wonderful! Her customer service was the best! Haven’t had that in a while!!

Booking a unit with Kris was great- she thoroughly explained everything- was able to show us a unit and let us know that we can upgrade our unit. The service was awesome- thank you Kris

Kris has made my experience excellent. I didn't know I was going to need storage this long but every time I interact with her, I enjoy my experience. They need more people like her in this world. Thank you for everything.

Kris has been very helpful.

Teresa B. Is the best, very professional, extremely helpful, wouldn't go anywhere esle.

Awesome Experience! Kris is really great 😊

Best storage unit ever! I have had my unit for about a month now and I was searching just for the right place. When I came across public storage in Livonia I knew it was great. The best part was Kris because soon after I signed up, she called me to introduce herself and telling me welcome to the property. Anytime I have had a question she was always open to answering for me and always has a positive attitude. I recommend public storage on Plymouth road to everyone I know.

Pricing is great, customer service is great. I'd like to specifically recognize Kris. She is always extremely helpful, knowledgeable and professional.

kris is so nice she is all ways happy and helpful

Kris was amazing getting me set up with a storage unit, highly recommended!

They should make the code box number for the Gates more simpler and the gates will be open all night long until the morning

Kris was super friendly and helpful! Ask for her.

Kris was the absolute best!!! She is completely professional and she needs a raise! Thanks for all your help !!!

This was our First time renting a Storage Unit from Public Storage. From the start of reserving a Unit to the final step of getting all set up and making a payment Kris was 100% Customer Service. The friendly greeting to the explaining of what is involved and walking us through the entire process we were impressed at Kris patience and time she spent with us. Kris is a Outstanding Employee and represents Public Storage with Distinct Honor. 🎖 Sincerely, Rick & Marianne

Kris was amazing and fast. Very helpful and answered all the questions I had. Great customer service!

Prices are high and go up as you stay with them.

Kris provided excellent service and was very helpful. She made the process very smooth. Thanks Kris for all your help!!!

Kris was super helpful during my Move-In process! Happy to be in good hands with this storage facility. Karen was also extremely helpful when I spoke to her on the phone! Thanks ladies, you’re the best!

Kris was very helpful, attentive and give excellent customer service!!!!!

Kris the manager was very informative and very helpful. She was friendly and funny. She made us fill comfortable and assured us that she available if we have any questions or concerns.😍👍

Storage prices are outrageous. Front desk clerk is sweet and easy to get along with. Nothing to do with this storage but I'd like to share a tip. I have bought a storage unit and it seems that whoever owned this unit previously managed to collect all his neighborhoods garbage and store them so that a dummy like me can buy it. Do not buy storage units from this area.

Kris did a great job explaining things, and got me in and out quickly with no problems.

Gema was my Representative. Amazing worker. Friendly and caring. She took me to see the storage before I made a decision.

Kris did a wonderful job helping me out today good customer service

Kris was a very kind and pleasant person to rent a unit from. Everything was explained very well. She also took the extra step to recommend we take pictures of our information so that it was in our phones and we would have it when we needed it.

Outstanding friendly service! Manager Kris is the best!

Kris was fast and very professional

My visit was absolutely amazing! Kris helped me out with all my questions and things I needed to rent the storage unit. Would highly recommend this place to anyone!

This is our first time using public storage in Livonia and I have to say, the manager Kris was very helpful and informative about how things work over there. The place is very clean and I'm looking forward to using their services.

Kris gave me great customer service today.I would recommend this store to all my friends.

My visit to this location is always a pleasure, Kris is always polite and helpful. Very knowledgeable to the company and policies.

Kris gave me great service. She deserves a raise. She's the best!!!!

Kris was great. She gave hreat customer service very friendly and had me in and out quick. Thanks kris we would recommend this place to everyone!!

I had a great experience looking for storage and prices! Kailey answered all my questions and was really friendly! When I need to move in the next couple months, I will definitely come here!!

I got some boxes from Kris.

Thank you Kris for all your help and the great service. You are awesome. Will definitely be back if we need more packing supplies.

great service great service great service kris

Great customer service. Thanks Kris!!

MY EXPERIENCE WAS AWESOME KRIS THE YOUNG LADY THAT PROCESSED ME IN WAS VERY PLEASANT AND PROFESSIONAL THANK YOU FOR SUCH GREAT SERVICE.

Kris really came through for me and made my experience with Public Storage a great one. Thanks for all the help, Kris!

Kris was a huge help in selecting my unit, answered all of my questions and was a delight to talk with. Highly recommend.

Kris at public storage 08090; was so kind, helpful, and knowledgable. Kris displayed professionism during our walk through of the facility and the demonstration of locking and unlocking of my storage unit. With the stress I was experiencing, it was nice to interact with someone who took pride in their job and made the customer feel welcome. Thanks Kris.

This place had excellent customer service! Kris was Amazing and her expertise led me to exactly what I needed.

Kris was absolutely great. Made my transition into storage very simple. Thanks again!!!

Great customer service and I am so glad to work with you Kris!!

Vet that need space for household goods, Kris was able to get the space I needed quick and efficient. Price was fair, true, and matched online prices. Customer service was impeccable, highly recommended!

As an long time advocate of good customer service, I was thoroughly pleased with how helpful and friendly KRIS was at this facility. She accommodated all my needs and was patient. Kudos to her!! You rocked Kris!!

Manager was very sweet and respectful ...she went through all the steps got me exactly what I needed in an out thank you kris 💋

Kris didnan outstanding job getting me what I needed..even through a power outage..lol..thank you.

Chris is very knowledgeable, great people skills. Very helpful. Highly recommended

Fast friendly service, I was in and out in less than 15 minutes

Tiffany was extremely helpful and efficient!

Great service...very thorough and fast

Tiffany was really great and helpful with my rental process, this was definitely 5 star service.

Thanks Tiffany for making it so quick and easy to rent a unit

Tiffany was awesome when paying for a friends storage fee!!

Tiffany was the best!

Tiffany was very helpful with helping with packing supplies and other packing information.

Tiffany was absolutely amazing!! This is my first time using storage, and she made the experience so wonderful and easy. She explained everything that was involved, all the costs and answered any questions I had. Thank you so much for making as easy as possible.

The check-in process was quick and easy. Tiffany, the attendant, was friendly and helpful :)

Thanks Tiffany for all your help today.

Tiffany is the greatest she deserves a raise and a lifetime job she will definitely keep me coming back best storage unit place ever!!

Kris was very efficient and professional. Great customer service.

Thank you so much Tiffany for helping us with all our needs the other day!

Awesome customer service. Tiffany has been super efficient and courteous. Love the service!

Tiffany was great !!! Thank you

Tiffany was a very helpful person that answered every question that I asked and got me through the process rather quick.

Tiffany was amazing, great customer service

Tiffany was excellent! Her service was impeccable. She show me the unit and made sure the move in process was smooth. Thanks!!!!!!

I went January 13th inquiring about storage space. Tiffany was very I informative and professional.

Excellent service by Tiffany! Very knowledgeable and helpful!

Tiffany is great! She always let's me know about my account and unit. She's very knowledgeable at what she does. A1 customer service!

Tiffany did a great job with helping me rent a second unit today.

I found Public Storage online received a great rate and savings of 65.00 per month cheaper than my current storage unit. Tiffany called me within minutes to step up an appointment to show the unit. She was very helpful and her customer service was A-1.

Tiffany got me all set up on my unit. Very prompt and courteous. Helped to explain everything and made sure I understood.

Had a real good experience with Tiffany

Tiffany has provided excellent service.

Tiffany is usually always here when I make my payment and is always friendly and helpful.

Tiffany was very professional and helpful.

Tiffany is a pleasure

Tiffany was SUPER helpful in getting me squared away with storage. Definitely recommend!!!!!

Tiffany sells a mean box!

Tiffany was really friendly and helpful.

Tiffany very view

Tiffany was very helpful and love her sweet spirit. Need more like her.

Tiffany was great

Tiffany was extremely helpful and friendly. Service was quick. Would highly recommend.

Loved Tiffany! She was very pleasant as soon as you walked through the door I absolutely adore her hospitality.

Tiffany was a great help. She got me in and out and it was a pleasant experience.

Working with Tiffany is always a pleasure. She is very professional does her best to see that I have the best possible outcome. She is a valuable asset to Public Storage.

Great customer service always professional

Very helpful and super nice. Kris helped us and was great at her job

Tiffany was very helpful

not even there a year and there raising the rent 30 dollars more

So... Tiffany is amazing!!! She went above and BEYOND my simple customer service expectations. She was willing to help out and do whatever it took to help me and my family to handle our move in needs! Thank you Tiffany for all of your time and diligence. You have truly earned my thanks and gratitude!!!

Great servie from Tiffany

I had a great visit today, Tiffany was very nice pleasant and polite manager. Show the units, informed me of all my options, showed me all the moving supplies that they have and sell. I look forward to doing business with them very soon.

Tiffany provided excellent customer service by assisting me to find just what I needed!

Tiffany is AMAZING! Very polite, knows her job and is very understanding! Just because of the service she gave myself and my mother, I will always be a public storage customer!

tiffany was very helpful!

Tiffany really helped me out making my payment she was fast very nice and very helpful.

Tiffany provided wonderful service when I went in to pay my bill. She was very professional. She provided information pertaining to my storage unit that will be very helpful.

Tiffany was Awesome helping with a payment.

Tiffany is very patient and helpful at the front desk.

Tiffany is the best...solved issues...make calls when she didn’t have to...followed up promptly...made the exit a breeze

Tiffany was so patient with us, she showed us the unit and took her time. We had lots of questions and she answered them all. I will definitely recommend this location to my friends.

Tiffany was very professional and helpful

Tiffany was very helpful!

Tiffany was very helpful in our preliminary discussions. She was very efficient in getting back to me with answers to my questions. On move in day Kris was at the office and everything went very smoothly with all the paperwork. Both Tiffany and Kris were very professional.

Annoying. My cat had an emergency and cleared my bank account. I got my decline notice in my voicemail 2 days ago. I call to ask if I can move my pay date. Nbd. They tell me I can pay late, but I’ll get a late fee. Ok thanks. I’ll deal with it. Ive gotten 2 emails at this point, so I log in to the account today, and notice that the rent amount changed. So I called to ask about it. Kindly explains the contract-isn’t her fault so I don’t blame her. I do blame her for calling me right back to let me know there’s an issue with payment when we’ve had that exact conversation twice now, without counting the voicemails and emails. When I asked about moving the date, and literally just before she called me back. I’ve never had a rental company harass me so much over a course of 2 days. Not even a slum lord has annoyed me on this level. Chill tf out.

Tiffany was very helpfull

Tiffany did a great job

Thanks Tiffany for your help in a tight situation to get us set up with a storage unit. Will recommend & will be back if necessary

Tiffany was very helpfull

Tiffany is awesome! I highly recommend this facility!!

Clean and safe facility, very happy with everything.

Tiffany was great

Tiffany was a great help,I appreciate everything she done for me,Great Young Lady,She gets the job done!

Ashley was wonderful!! Great customer service.

TIFFANY WAS ABSOLUTELY AMAZING TODAY HELPING ME WITH FINDING THE PERFECT UNIT . PUBLIC STORAGE IS A BETTER PLACE BECAUSE OF HER! THANK YOU.

Tiffany was really helpful in renting a 10 x 10 unit

Tiffany was very helpful 😊 thanks

Tiffany helped me today and she explained everything throughly. She made the process a breeze and did it expeditiously! Will definitely recommend them.

Tiffany and Ashley were very accommodating and professional! I had to move my move-in date and time a few times and they were always willing to work around me without complaint. The facilities were clean and organized, the storage unit was exactly the right amount of space I needed, and the summer deal price was great. Things to note: you will need to purchase insurance on your unit, it is mandatory to rent a storage unit from here, but it isn't crazy expensive.

Tiffany was very very very helpful and she explained every detail very clearly.

Very pleasant and informative experience with Tiffany. Would definitely recommend

Tiffany did an outstanding job assisting us. Facilities appear to be clean, well lit and secure. We got a great deal on our unit, they saved us quite a bit.

I would like to give a 5 star rating to Tiffany new employer manager of public storage I was very satisfied with the way she handled my account thank you

Very Friendly and Helpful

The only thing I have to say positive- The office staff are good people but subject to corporate office control. We have had multiple units here and now have a huge unit, the rent was raised $117.00 a month after 3 months. The claim this is a secured facility has just been a flat out lie. The gate has been inoperable and stuck wide open more than it has worked properly. We are now on a month the main gate has been open this is the second time. Want your rates jacked up after renting a short time? Go here. Want a security gate that stays open so anyone can drive in at night drill out your tiny public storage over priced lock and clean your locker out? Go here. Only positive light here are the women in the office who’s hands are tied by corporate, for repairs and rent increases. By the way the rooftops leak as well.

Nice, safe location. The staff on site, Krystel, was exceptionally welcoming, patient, and was able to answer any and all of questions with complete clarity and understanding. Be mindful though that this facility (not sure if all Public Storage does) employs cylinder locks, so you cannot use a normal padlock here.

Did a move in with Tiffany, it was amazing. She was great with telling me the property’s features. Glad I was able to move in today with a great deal!

I called public storage at approximately 5:50 and my call was answered by TIFFANY. She was the sweetest and most helpful. They close at 6 but she was kind enough to remain open until i arrived, at 6:20. The process was quick, smooth and informative. Definitely recommend!

Tiffany was very friendly and helpful!

We were very well taken care of by Tiffany at the office. She explained everything and showed us the available unit.

Tiffany was great and very helpful

Great Service...Tiffany is so professional!!

Excellent customer service! Tiffany was very knowledgeable and answered all of my questions. The place is clean and well maintained.

Ashley was very nice, patient and professional. I completely enjoyed the experience.

Typhany was great help! Definitely recommend

I had the best experience with Tiffany the manager. I came a little bit late and she accommodated me and had me fill out the papers. She is very sweet and thoughtful. I'm pleased to have met her and continue having her here where my belongings are kept.

Tiffany and Ashley were very thorough and knowledgeable. Thank you for everything!

Tiffany is great! She was very helpful from the start!

I don't care if you take a selfie standing in their lobby holding a signed and dated handwritten note asking for automatic pay, if the associate doesn't enter it in the system while inputing the rest of your information, it simply didn't happen! You will not get your late fee removed even after having to call and speak with 3 different people from the store to customer service/corporate and even leaving a message for the property owner and or regional manager. My initial experience was good here. Great online pricing special offering $1 for the first month and a reduced monthly price thereafter that fit my budget but I should've known then that it was too good to be true. I was advised that you HAVE to purchase their lock in which is a special cylinder lock for $22 that can actually be purchased online from a different place for $5.49 which is a better deal because I'm struggling to find any other use for it in life. If they truly valued their clients or even making more money for that mater, they would also offer to rent this to you along with the unit for an extra $1 or $2 per month and simply ask you to return it at the end of your tenure or then be charged the full amount for it. That however was a lesser concern than my actual issue. My issue was that I asked for automatic payments from the card I used upfront being that I understand and appreciate the convenience of this feature but the only thing that was applied to my account was the insurance. I explained this obvious mis-communication to everyone I spoke with and yet and still I was responsible for the late fee. I said to myself, mistakes happen and even though this wasn't my fault I will pay the full balance anyway. At 1:16pm, I received confirmation of my payment and figured it was done but lo and behold I received another email at 2:04pm now demanding full payment and threatening the intended sale of my unit at auction or I would lose all personal property within it to the purchaser. I called in yet again and with no one able to give me answers to any of this and being advised that my monthly payment would not be prorated even though I had only been using the unit for 31 days, I had to call off from work the following day so I could go in and remove my belongings and find another storage facility. Although I was upset, I was very respectful the entire time and gave them the opportunity to work with me in making this situation right but the only response I received from any one of their representatives was "Ok, just be sure your unit is clear and lock has been removed." This response lacked any and all empathy or even respect for their clients for what was all started by their mistake thus leaving me with no other option than to withdraw my business and need of service from their facility and refrain from doing business with them in the future and writing this review to inform and warn you all of what you are getting into. With some updates to policy & culture, additional communication training for all involved and a suggested change in leadership, this place has some potential... but until then DON'T DO IT as you will save yourself money and headache going else where even if you pay more monthly!!!! #peaceofmindisPRICELESS

3 stars because they raised my rent a couple times for no reason. Had a small spot for a few years so you'd think they'd do the opposite to try and keep your business. Other than that, no complaints.

Great service ! Tiffany is the best!

Brandii was awesome she explained things I didn't know I would definitely recommend public storage to others!

Brandii was so helpful in choosing the right storage space for me. She listened to my concerns and answered all of my questions! I will recommend this location to my friends and family in the near future

Tiffany was very informative. She provided us with great service and education. Highly recommend seeing her.

Tiffany was very thoughtful and thorough with helping me with obtaining a unit for my needs. Highly recommend this storage facility.

Good value, Tiffany was very helpful.

Tiffany is knowledgeable, helpful, polite and friendly. Top notch customer service. Thank you. Highly recommend this place. Keep up the good work.

Ooops......The Front Gate Has Been Busted For More Than 5 Days Now & Counting After My First Review.

Let me just say: Rita, you are THE MODEL of customer service! You stayed to serve me despite my arriving just 5 mins before you were to close and despite a family member waiting in the parking lot to pick you up for a family celebration. Not ONCE did you rush the process or make me to feel I was an imposition -- on a Sunday yet. Thanks!!!

Tiffany was great 5 stars service for sure!

Great service from Tiffany

Rita the relief manager was phenomenal in moving me in thank you so much!

Tiffany made it easy to sign up for a new storage unit. She was incredibly helpful, knowledgeable, and friendly. The prices seem very fair- overall I'm very satisfied that I am now leasing a unit here.

Great place if you need a storage place.

I rented a temperature controlled unit from this location for just over a year. From the time I moved in and throughout the duration of my rental, the property management team exceeded excellence in customer service. I moved out today and Tiffany, was amazing!!! Super helpful and friendly. If I ever need extra storage space again, I will definitely be contacting this company and location again! Thanks Public Storage! Thank you Tiffany!!

Very impressed by clean, safe environment. Had a great office experience with Raj! 👍

Tiffany was great

Daniel was very helpful and did a great job. Highly recommend this place

Tiffany explained everything very clearly and was very helpful. Storage unit looked very clean.

Awesome service!

Had a unit for over a year and everything felt very secure. Very helpful staff and long hours for access. Positive experience overall.

Met friend and she was satisfied. I wasn't.

Great staff! Very clean and super helpful! Would recommend to anyone if need in storage!

Service was great!!! Tiffany was more than knowledgeable!!!

Scammers.

Tiffany very helpfully & friendly

Tiffany, at the Plymouth Rd. location in Livonia, is outstanding in her service. Extremely helpful. She actually shoveled snow away from the entrance to my units this winter to make it easier to access. Now that's great service!

Tiffany was so friendly and very informative. They were quick to help with any questions I had. I would highly recommend using them for storage.

Tiffany was a great help

Busy truck driver extremely satisfied!!! I’m an out of state transplant to this area and was very pleased to find extremely helpful staff (thank you Tiffany and Dennis) for helping me out! I was running behind on a run and these fine folks kept in contact with me and even offered to stay late until I could be there to obtain a unit! Being towards the end of the month I was inherently grateful for their kindness and top notch customer service (and I wasn’t even a customer...yet)!! Thank you Public storage of Livonia.... you had just what I needed!!! Y’all rock!

Tiffany was great.

Kari did a great job and was very pleasant to work with, Great Job!!!!

Was very pleased with how I was treated by Tiffany. She was very professional and very pleasant. Would do business again if I need a storage unit.

Tiffany is very helpful. Also gave me great customer service.

Tiffany was great got me in and out in no time

The nicest employees

I am a very busy person and needed a quick place that was affordable and with no nonsense. I had the pleasure of dealing with Kari at the front counter and she provided me with a great rate(better than the 3 other places I called) and fantastic customer service! I was in and out and on my way! :-)

Tiffany was great...!!!

Talked with tiffany today, had such a pleasant experience with her very friendly and fast service

I wholeheartedly appreciate the customer service that Tiffany gave me today ...I would recommend everyone to ask for her she knows her job well and breaks it down to the core... Thanks Tiffany you rock😘😘

Grate experience

Great staff and Service

I wish I could give them a negative rating. This company will randomly charge you more as soon as similar units fill up. I’ve never had a hotel decide to charge me more while I was staying there. They know that you don’t want to rent a van and move to another unit. I did and save $100 per months for a place that raises everyone’s rates 5% every 3 years. Very Fair. Go to America’s budget storage on joy rd in canton. They are way better.

My initial experience with this property has been outstanding. The manager at the property Chris has been great. Then one day I came in and there was a young women by the name Tiffany and things went south. She was rude, unhelpful, did not seem like she knew what she was doing. After 5 months the main office without notice raised my fee from $196.00 to $235.00. When I asked for the reason for this raise I was told competitive pricing. I priced their units at other locations and storage under different names. Nobody rented this unit for this high price. The highest price was $210.00. I would not recommend Public Storage to anyone who doesn't like unpleasant surprises. They are price gauging and taking addvantag of their customers. They had my e-mail address and my phone number and nobody informed me about their price increase. When I contacted their main office they showed no concern and did not even offer an apology. Shame on you Public Storage. I would never recommend your services to anyone.

Tiffany was very helpful made sure I had everything I needed. Explain thoroughly of everything and definitely enjoyed my service today :)

I have spent a frustrating three days aimlessly calling a few places, desperately trying to find a storage unit during a slightly unexpected move. Despite being a little farther from home Public Storage gets my business and I'll recommend this location to anyone I know based on Daniel's customer service alone. He really personalized the storage unit renting experience. Other places I called, their phone etiquette was just an over rehearsed sales pitch and I felt like dollar signs to them. Daniel was very thorough in explaining all of the storage options. When I came in to see the unit he spoke to me like an old friend, somewhere between professional and still casual enough to be talking to a human being and not a sales robot. He also responded to my moving desperation with kindness and empathy instead of rushing me through the signing process which I greatly appreciated. Moving isn't always a magical experience. This place is affordable, secure, well maintained, and you won't get service like this elsewhere. Thanks a Bunch.

Now gets one star cuz she had the nerve to call and question my review my first review was 2 stars do to understand expected expenses like insurance and a special lock that was required and I was not told till on site.

How do I pay my rent for the storage unit on line

Very friendly and clean accommodations!

Very welcoming and helpful. Tiffany offered many options and suggestions. Thank you I will visit again based on my experience

Tiffany was professional and polite, she went out of her way, above and beyond to explain any questions I had. She made a difficult situation easy to complete. If more people had her attitude about doing a job, the world would be a much better place. Tiffany thank you again and I look forward to doing business with you again in the future. I can only hope that they keep you at my Livonia, Michigan location.

Vary helpful and caring to my needs.

Tiffany was great help when we came in this morning. She quickly got my fiance and I set up with our storage unit which we were worried about because it was last minute. I would deffintley recommend this stage facility

Is the storage area open 24 hrs?

Love it! Thank you for reminding me about paying my bill on time!! Tiffany is amazing!!! Thank you!

Can you pay with a credit card or debit card over the phone

Can bill be paid over phone with credit or debit card

Kimberly was great in helping sort out everything, made it a very easy transition...she was a delight to talk to. People like her make everything palatable.

Severely disappointed in Public Storage...our unit has leaked twice getting our stuff wet both times. Attempted to call to have insurance pay for our damaged belongings after the first leak. No response! Then we went to get our Christmas decorations out and all our stuff was wet again, after we were told the leak was fixed. The district manager refuses to call us back. Then we get a call from the regular manager stating there is no water in our unit. So they accessed our unit with our belongings in it with the key left to only be used to have our unit repaired without our approval! I’m beyond disappointed! DO NOT USE THIS STORAGE FACILITY!!! NOT SECURE!! POOR COMMUNICATION!!

Chris is a great manager he took time to help with all my problems n concern. Chris is the person to go he will make sure satisfied.

Chris is super rad!!

Very nice facility. Chris was extremely helpful!

Destinee is amazing! Great facility, easy to work with, clear expectations! Highly recommend this place!

Chris provided the best customer service ever!

great location, very clean. The property manager, Jessica, is very friendly and helpful. I would recommend this location to a friend.

Such an awesome place! Great Customer Service (Jessica is the bomb)! All of the units are so spacious and very well maintained. So glad we chose to store our stuff at this location. I will definitely recommend this place to my friends!

Clean lot and units.

Jessica is wonderful. Very helpful and professional. Highly recommend.

Jessica was very nice and knowledgeable of all duties and services!

I was very pleased with the staff at this location, she was very pleasant , nice and kind, she was very helpful. :-)

Kelley was professional and very friendly!!!!

I absolutely love Kimberly & Rachel! Very professional, yet personal.

On November 19, of this year, I visited a Public Storage in Livonia, Mi on Plymouth Rd., inquiring about some storage space and I must say that I was extremely impressed with the services provided to me by a Ms. D'Andrea. Not only was she very helpful with assisting me in making sure that I did not make the mistake of renting what would have been too small of a space, but was very patient when going over all of the paperwork. Thanks Public Storage for such a great experience

Amazing customer service!!!! Kelley was awesome!!!

very helpful & friendly

This was a very easy experience thanks to Kelley who really made the process go smooth.Great facilities..very clean.

Awesome service by the manager there, Kelley. I will definitely recommend this facility to friends and family.

Kelley is awesome!! Great customer service!!!

The manager at this location, Kelley, goes above and beyond for her customers. Everytime I come in here to make a payment she is all smiles and talks to me like I'm a friend...not just another person making their payment. Keep up the great work Kelley.

Kelley was so nice and friendly even tho she looked like she had a rough day. Great service! Thank you.

I had great service, this company is highly recommended and I love the promotion I received of $1 for the 1st month of storage. Great idea and great customer service provided by Kelley...

Great Products, Great Service and most importantly Great staff. Jessica Was so helpfully and caring. She made me feel like so well taken care of and made sure that I had the right Unit for what I needed. She listen and took what was important to me and put me in a unit that I am 100% comfortable with. I wish all companies had employees like Jessica. She made the whole process quick and easy without taking any short cuts and truly cared about what I was looking for. The Public Storage in Livonia is A+++++++++. The units are clean and easy to get to and pricing is very fair and the communication is second to none. If you are looking for a storage unit, look no further. You're going to get a great unit at a great price (First month is only $1!) the staff is amazing and the location is perfect and easy to get to and in and out with any size vehicle. Please give them a call or go visit them if you're in the market for a storage unit. I promise you won't be sorry. And Jessica; Thank you so much for your time, knowledge and actually caring about my needs. I have no doubt I will be doing business with you for a long time. A++++++++++++

Kimberly was so friendly and prompt in telling/showing me everything I needed to rent this unit. Its also a great location and I appreciate that my unit is indoors.

I've had units since October 2015. I didn't give a review until now!!! Thanks Kelley for doing the extra to take cake of your guest!!! Thus is a well kept and safe location.

Kelley had mw covered.....nice work

I have 2 units with Public Storage and I'm proud to say that I wouldn't consider going anywhere else. I had referred a friend who was looking for storage space, and when we got up there, we was helped by Kelly. At first my friend was kind of skeptical about renting. But not only did Kelly help her find the perfect unit, but for the right price. We both where very pleased. Thanks Kelly, and thank you Public Storage Of Livonia.

Kelley was awesome!!! She worked with us to find the right price for the right storage unit!

Clean unit, well maintained property, Kelly was very thorough, and professional while opening my account. THANKS!

Great customer service. The manager on duty Pam was very clear and explained the entire procedure very thoroughly. Would recommend this location to anyone.

Amanda at the Plymouth Road Livonia location and Brittany at the Haggerty Road Canton location will both excellent.

I was very surprised at the great customer service I received from amanda. She was very friendly and professional. She made me feel at ease with my decision to use a storage unit.

Came in to make a payment for my uncle, was treated great! Thanks Falon if I ever need storage this is where I will be going.

Super clean inside and out! Falon and Brittany are a great team and adorable!! Great renting experience.

Just left the facility and worked with an employee named Brittany. She was extremely helpful and professional. She helped me complete the paperwork transaction I was there for and made the process seamless. The building was clean and organized. I would recommend this facility and this employee to anyone in need of storage services.

Very professional and nice service was great.

I was looking for a box big enough to mail off christmas toys for my dad, Falon and Jillian were awesome associates. These young ladies greeted me so warmly when I entered the building. Very very friendly and helpful. Falon even helped me put my items back in my car. Wished me a safe and happy holiday. I wish everyone would provide professional courtesy. Thank you ladies! Deborah H.

Fallon is the best easy to talk to and she explained every thing completely.Units are well lighted and secure. Couldn't be happier with my decision to go to public storage.

Great service!

Great service!!!!!!!

Falon is super nice and explained how everything worked.

very nice place, falon was very helpful I would highly recommend for storage needs!

first time storing Falon was great. facility was clean

Falcon is a people person who takes pride in her job by clarifying any questions or concerns you may have. Even though my unit is not at this location, I enjoy the friendly experience when I come here to pay. Then, I don't feel as bad giving up my money when paying storage rent when I see smiling faces! Keep up the good work!

Falon was very friendly, helpful and knowledgeable. The facility is kept very clean and well maintained. Security is high. All and all it has been a good experience. The only reason it didn't get a five was the high monthly fee's and the one time administration charge which is just crazy. I don't charge my customers an additional fee because my employees served them. The first month special certainly helped, I'm just glad I don't need to store my things for longer then two months.

Falon was great. She went over the storage rental process with me and explained everything which made me chose this facility over others.

very friendly and helpful staff. would totally recommend that facility to everyone

I would highly recommend your storage facility. It is veryclean and well lit. Falon was very friendly and helpful in explaining my options. Sincerely B. Hull

Very Professional and Helpful. Offered several options, and placed me in a unit that is right for my needs.

Went in to find out about renting a unit and was very pleased with the help that i was given. Falon was very helpful and a pleasure to deal with. Would definitely recommend this store.

Went in to make a payment, Falon assisted me. She was very friendly and attentive.

From the moment I made the online reservation, the property manager, Falon, was very attentive and helpful. When I went in to secure the unit, she was very knowledgeable, friendly and very helpful. This is my 3rd time using this facility and every time, the customer service is superb.

Im sorry Im 2 days late but Falon is the best! She is very nice and knowledgable about her job and she enjoys it!!!!

I came in today looking to price a storage unit and the manger there, Falon was very helpful. She made sure to find out what I was storing so I would not get the wrong size unit. So when I do decide to buy I will be going back to the Public Storage on plymouth!

The property manager there named Falon was one of the nicest people I have ever met. She was very knowledgeable. I was there under no so ideal circumstances paying a late bill. And she made me feel very comfortable and at ease. I came into the store all upset and left with a smile on my face. You need more employees like her. Nicole K. Cogswell

Have rented a unit for over 10 years. During that time, have never had any issues. The staff has always been friendly, polite, and helpful. My latest contact, with Craig, has been a perfect example. He has helped me with my access code, lock, and provided useful advice about storage and moving. I have also used their automatic payment options, and they have assisted with that, too. Their backup contact information in case of emergency also works properly. This has been an excellent, long-term experience.

I have been at this facility for years and Rich is always available to help. He does a fantastic job. I would recommend this facility.-Vernon

I have been renting at public storage for years, about (4), & I must say I prefer this facility compared to other storage companies. I like the specials they have ($1). There is something different about this place. I rather rent here and will tell others about how nice it is and reasonable. Even though I have had some problems paying on time, things have been worked out with the facility. I find the staff Rich and Lushawn to be friendly, helpful, and showed concerns about my problems. Rich has been very helpful for the years I have been here. My family and friends have met him and enjoyed talking to him. I am currently sharing the unit with Pearce Gunn who also likes this storage unit.

Needed a storage unit fast and have rented from Public Storage before in the past. Always a good experience. This time was no exception. I called the number and was surprised when a real person picked up ( Jessika...with a K) and answered, instead of getting an automated system or transferred to call center. She was polite, friendly and knew her business. I was there in an hour, and she showed me the unit, signed me up and I was out the door in no time. Prompt, professional, friendly service. Nice to know it's still out there.

At a very difficult time in my life prior to my divorce, Lushawn was a kind and wonderful person who helped me get checked into my storage unit. When I visited the unit during a time she was working, she called out the door to me to inquire as to how I was doing. She is very caring and considerate. Rich was very helpful on a busy moving day to quickly and efficiently get me checked out of my 2 units. I highly recommend this Public Storage location and if the other employees are even half as helpful as Lushawn and Rich were, it is the BEST storage place in Michigan, I am sure!! May the good Lord bless you richly, Lushawn and Rich for all of your help, care and concern!!

Very good service with lushawn

This is a great storage place! Very friendly staff. Rich and Craig are very nice and helpful. The grounds are clean and our unit is also clean. Their number pad at the gate is easy to use and at the right height so you dont have to get out of the car, it's also nice that when you leave the gate automatically opens. I would highly recommend this public storage !! :-D

I give the livonia public storage a 10 + Lushawn and Rich are the best. Keep up the good work.

I have been at public storage for a year in a half, by far this is the best storage place ever, lushawn is wonderful with cust service, her beautiful smile brightens anybody's day, very clean storage place I would recommend anyone to this public storage.

Just rented 2 days ago, very happy with service and highly recommend. ,The person I dealt with (Lushawn) was very helpful & pleasant. Site is well maintained and clean.

Very very great service.. Use this storage location for all my needed events. Rich and Lushawn are the 2 I was associated with and they are absolutely wonderful.. Recommend this place to anyone!!

Ive stored at this location for 3 years friendly staff very knowledable to storage needs lushawn is very nice when i come in,the property is always clean would recommend this storage facility to anyone.

Lushawn had good customer and is very nice I would recommend this public storage to anyone.

As an out-of-state renter, my experience at this facility has been excellent. My only contact has been Rich who is very informative and understanding. On a recent visit, the lighting was out in the area of my unit. He not only provided a flashlight but he held it while I moved some larger items out. He also helped put these items in my vehicle. I highly recommend this facility.

I had a wonderful experience when I came in to switch occupants on the lease Lushawn was very nice. I enjoyed talking to Rich on the phone multiple times he is a great sales person.

Always good

Good customer service lushawn was great

Lushawn was super friendly. Highly recommend.

We have used this public storage for 10 years now and have never had a bad experience. The staff is always great to work with. Rich especially seems like he has everything under control over there. Another plus is that the public storage is in close proximity to my work, even if it wasn't it is worth driving a few extra miles

Very helpful service by the staff. I can't remember the spelling of the staff member's name but Lushun (?) Was very helpful and answered all of my questions. Very respectful of my needs and went above and beyond to make sure I was satisfied.

Richard is very helpful and nice

Rich was very helpful

Great place. Snow was clear in lot all winter and is always a breeze to get in and out. Rich is always a great help and good to talk to when I had any questions.

Lushawn was very helpful and met my every need.

Extremely professional staff I have had several difficulty experiences but thanks to Lushun and Rich my situation was eliminated. I have use public storage in the past and all give good service BUT, the public storage in Livonia is the one I would recommend hands down. The overall service there is phenomenal as I stated Lushun and Rich are the BEST, I LIKE TO THANK YOU BOTH FOR ALL YOUR HELP. One satisfy customer

This place rocks best store ever Rich and Lushawn are very good customer service agents would love to rate this place 10 stars.

I have been at this location for over 10 years and have known Rich most of that time. He does a great job and what a great guy. He has made my life much easier. When I have a special request, he tries his best to find a solution. Public Storage is the Cadillac in the industry. I heartily recommend this facility.

Good service. Friendly staff. Lushawn is "A - OK"!

Lushawn was great!!! Help after office hours

Lushawn was great

Very friendly & clean. LuShawn is very helpful & I would recommend the Livonia Plymouth storge to everyone.

Been here since the 90's, Cleanest storage around by far. Has camera's, well lit, cylinder locks and best of all excellent service

Excellent service. Storage area was very clean and dry. After one to two years in storage, everything was still in the same condition as when I first stored it.