What a joke. They have overbilled me. Promised a free month. Didn't give it. The place looks abandoned. Windows busted out of the office. No employees are present. I've called to set up appts. They didn't return calls.
My storage unit also leaked and i have something's go missing. They also raised the rent twice.
NAKIA WAS GREAT ON TIME AND VERY HELPFUL AND ATTENTIVE IN MAKING SIRE I UNDERSTAND EVERYTHING
Nakia is wonderful for she stayed after hours to get my unit ready. 10/10 recommend
Do NOT rent from here. They increased the rent 100% in less than a year that I was there. They did not return any of the dozen calls to get an explanation. Horrible customer service, terrible management, and utterly horrible property management. Go literally anywhere else to rent a storage unit.
Nokia was not very helpful when visiting this location
I was in my storage space for less than 6 months and the price was raised 2x. There were spiders all over my belongs.
I was told they charge based upon how many ppl are currently renting. Never again
Nakia did a great job, clean property also.
Nakia (and Mark) were SO friendly and helpful. Their customer service is on point! They made the process painless for a first time storage renter. Thank you!
Terrible. I missed one payment in 14 months and they had me locked out w/in 13 days (work lay-off) and threatened to auction my things. They treated me like a criminal and even replaced my lock that they MAKE you pay for! So now that I made my payment I’m STILL denied gate access! Why?! My account is up to date! And now they’re closed on the weekends. Horrible place.
Nakia was a great help! Very easy process!
Complete and utter failure to communicate, no staff presence during operation hours, leaking rental unit, no call backs. For such a simple business strategy you’d think it would be simple to run, apparently not. Would recommend water damaging your own items over renting here!
Nakia was very helpful and kind. Her store is very clean and inviting!
Nakia was a huge help finding the perfect storage unit. She listened to my needs and budget, searched nearby options, and made sure I got an affordable unit that suited me perfectly.
Nakia did a great job. Can't wait to start storing at this beautiful proprty.
I have nothing good to say about Public Storage. I was there the other day and couldn’t shut my storage door. I called the front desk and the number of whoever was supposed to be on duty and never received a call. This was on 28 June, I never got a response, this is very concerning and I wish to still speak with somebody regarding this issue because I’m a female 60 years old and it takes a lot of strength to open and close them doors but thank God I found a maintenance guy that knew something about it because the door was off the hedge and stuck never did I receive a call and I wish to speak to somebody about this matter Because it’s still an issue and I deserve to speak to someone I have nothing good to say about this until this issue is resolved with my unit I’m still waiting on someone to call back!
Nakia from the Public Storage in Livonia was professional, explained everything I needed to know and I really appreciate her helping me secure a unit today! She did a great job. Mrs. Carver
Nokia was very nice and professional. Quick in and out!!
Scam! Raise my rent from 88 dollars to 199 over 3 years. If I would have known I would have never gone with them. No one is ever in the office nor gives a phone call back!
They have bugs, it's not temperature controlled, the door leading into my unit has been broken for over 3 weeks, the gate breaks. They are now charging me 184 dollars because I didn't talk to the manager who is never there before I moved out. Even though none of my property was in the unit.This place is a scam and I wish I never went with them!!! No one will help you-- they just put you on hold or voice-mail.
Not even the district manager.
They do not care about you- they just want your money. I have never felt so disrespected from a company in my life.
Terrible customer service.
My stuff has been here for couple years. Never an issue
Kris was great made it quick and easy for me and answered any questions I had.
Nakia gave me and my brother the best service when we moved our stuff in our storage. She’s super cool ! Tap in!
Nakia was very Professional , job well done ..Two thumbs up☺️
Thank you Kris for going above and beyond to make sure I had a quick and easy check in. Great employee
Quick and professional service and very helpful. Answered all my questions and more. Thanks Nakia n Kris see you next month.
KRIS, Nokia were the best! Great help! Reccomend to anyone!
Nakia and Kris have been very helpful and were very nice women. I would recommend anybody to them to store their stuff.👍🏾
Amazing service very helpful also kind and very positive make customers feel great I say Kris and nakia awesome customer service I will recommend
Great service, showed me a unit l, explained everything thoroughly. I will be back with my truck today. Thanks Nikia
Kris was great we got our unit fast and easy
Thank you Kris for helping me with set up and figuring out which until would be best for me !
Kris was very pleasant and helpful.
Kris was very nice and polite. She explained everything and answered all of my questions
Do not rent from Public Storage. They do not prorate, every other storage place do. I was in the storage unit for four days of the month and had to pay $395.00. They raise the rate on your unit sporadically. It started at $215, in less than two years it rose to $395.00. The managers do not care. Go to Uhaul
Kris gave great customer service! I would recommend this place! Fast, easy, and was helpful in every regard pertaining keep up in the unit.
Kris was exceptionally helpful, and over the top with her customer service, friendliness, and extremely sincere with apologies for the circumstances i was facing. she directly showed compassion and fulfilled my needs
Kris gave gratis servicio. I recomienda this place
Kris was awesome to deal with today. We had a little snafu that she caught and fixed it promptly.
Kris is soo good person and excelente service in job
Had an issue with my unit and Kris did an incredible job helping me out with my situation
Thanks Alot Kris Thomas for all your years of HARD work good energy and great services.
Kris is amazing! She is such a wonderful human being! China is so sweet! Both ladies knock it out of the ball park!
Kris gave great customer service! She helped me even without an computer. Would definitely recommend this place.
It was fast and easy and very professional kris took her time and explained everything and was very precise and detailed
Made a mistake and paid for 2 months called Public Storage left a message and they reached back out to me immediately and the lady was very professional and had already credited my monies back to my credit card. Thank you Kris for your excellent customer service.👍
Great customer service and helped with increase of cost.
My boyfriend and I came here to rent out a storage unit about a month ago, and it totally slipped my mind to review my experience until now. I had an amazing experience here. We had no idea what size unit to get and we had many questions. Kelley really helped us out and she answered every question we had. Really great customer service and I feel like our storage is in good hands.
Nice clean location, I’ve been looking at several different storage centers and Kris was the first to call to offer assistance. I decided to go and look at the facility and was rather impressed but more so with the service that I received from Kris. (Kris) is a total asset to the company so I decided to rent a unit. Only issue is the high cost of purchasing unit locks which are specific to the locking system they’re using, I needed two. The only way I could use my personal lock was if I measured and have the correct cylinder to fit into there locking system. Which would be very hard and a inconvenience.
Kris had great customer service !
Helped with everything I needed!
Kris was awesome first class treatment.
Kris was so helpful and nice! Definitely recommend this place!
I have had a Storage Unit with Public Storage in Livonia for several months. I have never had any issues with access to the storage facility and the employee (KRIS) that works there has helped me several times. Whether I needed assistance with unlocking / opening the other side of the storage roll up door or answering questions about payments when I first started renting the unit.
KRIS helped me out on my last day at the storage unit in a big way. I would recommend this storage facility to anyone. It's employees like KRIS that make places run smoothly and keep people coming back.
If you read this KRIS, I personally want to say thanks again; you were a huge help.
If your boss reads this review, they need to give you a raise in pay; you deserve it.
The public storage in livonia is great. The employee Kris is very friendly & helpful. It's amazing to have someone very patient & professional. I want to say thank you for the experience I have there.
I like the facility alot and feel it is secure and safe. Upon my arrival to use my unit the first day I met a nice young lady who explained eveything to me.
However, my main only gripe is that I have been unable to catch a person at the office in person or on the phone to ask some additional questions, which is a bummer. Where are people during the day to speak to please?
Kris was great! If I could leave 6 stars I would. Great place to do business with.
I was just in the store in Lavonia and spoke with Kris who is extremely helpful! I highly recommend this place and asked to speak to Kris.
I woke up with a bad day and came in to public storage in Kris was awesome 🤩 she took the time out and help me made sure my storage was clean she was awesome told jokes she was great
Just wanted to send a shout out to Kris who went above and beyond with helping me. Recently, I opened a second storage unit and although both are needed the two units together are hitting my wallet pretty good. So, Kris suggested I request a decrease on my 1st unit (I didn't even know I could do that!) and the decrease was approved. This lowered my overall monthly bill by $50 - which is a HUGE help! Thank you so much for all your help! Keep up the good work :-)
Kris is the Best. She was very accommodating, Kind, and just a sweetheart.
I want to thank Kris for being so helpful to me. I have never rented a storage unit before and was very confused about what size to get. She was so patient with me and very helpful. Thank you so much sweetie!!!
Kris was highly motivated and quite knowledgeable... Thank you Kris.
Kris was helpful and nice to my parents
Kris was very helpful and nice
Little expensive but it will do
Teresa helped me out with my authorized user account modification with 5 star service.
The Customer Service here was Great! Kris was very helpful and answered every question I had without a problem!
Teresa did a very good job for me and my wife at public service she was very nice and very quick
Kris was vary helpful today with all the questions I had
Kris has been emaculatant and gave great customer service she has been so kind and so helpful!
Staff was very accommodating with every question I had no matter how off the wall it was. I highly recommend this storage facility for their professionalism and knowledge of every service they offer. Kris went above any expectation I could have. Thank you.
Kris was wonderful! Her customer service was the best! Haven’t had that in a while!!
Booking a unit with Kris was great- she thoroughly explained everything- was able to show us a unit and let us know that we can upgrade our unit. The service was awesome- thank you Kris
Kris has made my experience excellent. I didn't know I was going to need storage this long but every time I interact with her, I enjoy my experience. They need more people like her in this world. Thank you for everything.
Kris has been very helpful.
Teresa B. Is the best, very professional, extremely helpful, wouldn't go anywhere esle.
Best storage unit ever!
I have had my unit for about a month now and I was searching just for the right place. When I came across public storage in Livonia I knew it was great. The best part was Kris because soon after I signed up, she called me to introduce herself and telling me welcome to the property. Anytime I have had a question she was always open to answering for me and always has a positive attitude. I recommend public storage on Plymouth road to everyone I know.
Awesome Experience! Kris is really great 😊
kris is so nice she is all ways happy and helpful
Pricing is great, customer service is great. I'd like to specifically recognize Kris. She is always extremely helpful, knowledgeable and professional.
Kris was amazing getting me set up with a storage unit, highly recommended!
They should make the code box number for the Gates more simpler and the gates will be open all night long until the morning
Kris was super friendly and helpful! Ask for her.
Kris was the absolute best!!! She is completely professional and she needs a raise! Thanks for all your help !!!