Public Storage Self-Storage Units at 5180 S Dort Hwy, Flint, MI

I contacted public storage and Inquired on a storage unit an other information the young lady by the name of Keli was very kind, courteous and helpful thank you so much Keli you where such a great help

It’s 1:41 pm Thursday and no one’s here I’ve been coming up there for the past 3 days now and nobody is here when I come to the storage me and others sat in the parking lot for over 20 minutes and customers service doesn’t seem to be helpful at all

Chris was amazing and was so very helpful! Had to switch units and Chris made the transition so easy & pleasant!!

I attempted to access my storage unit at Public Storage on 5180 Dort Hwy on Friday at 4 p.m., but the gate would not open. I tried both entering my access code and using the app, but while the system would acknowledge me, the gate simply would not budge. To make matters worse, there was no staff on-site, and when I called the listed phone number, I was routed to a call center in the Philippines, where I was told that the gate was broken again and that the owner had already left for the day at 1 p.m.—meaning I was out of luck until Monday. The main gate has a large sign stating operating hours are from 6 a.m. to 9 p.m., yet I was locked out at 4 p.m. on a Friday with no way to access my unit. If the facility can’t honor its posted hours, they should at least notify customers when there are access issues. How is this acceptable for a business that people rely on for secure and timely access to their belongings? A storage facility should prioritize reliable access and customer support, but this location seems to fail at both. Would not recommend unless you’re okay with being locked out of your own unit without notice or assistance.

This is by far the worst place to consider storing your belongings. There is no staff there at all to stop anyone from stealing your things, it's very easy to look into other storage units so people can be nosey and look through your things even if locked. No cameras inside the building to help protect people's belongings. Every time I called when tried getting my things, they were very very rude and unprofessional people when you could actually get ahold of someone. The will spin you around and around but they will not help you. They just want one thing, money. IF YOU COME HERE YOU WILL REGRET IT! THEY ALSO CHANGE THEYRE PRICES NON STOP SO YOU WILL NOT BE PAYING WHAT YOU AGREED TO IN THE BEGINNING. This happens to every customer that comes here!

Came here to grab a storage and was helped and greeted by Kelly. She was amazing and got me in nice and easy. Highly recommend this place!

Trisha was very helpful.

Yesterday (1/4/2025) I stopped by my Public Storage to get a print out showing that I paid this month storage unit since I didn't get an email but the public storage app showed I paid and the next bill reflects February 1, 2025. The PS Staff Employee "Editha" assisted me and printed out the receipt showing they received my January 2025 payment along with my confirmation number. I must thank the owner/manager at the Flint, Michigan on Dort Highway Public Storage for hiring "Editha" for this position. She was very Professional and knows her job, she's kind and helped me with what I needed. She smiled as I entered the office area and that made my day. 😊 You definitely picked the right person for this Job. Thank you, Thank you, Thank You! Happy New Year 2025!! 🥳🎉

Erica was wonderful in the process to rent my unit. Facility is nice, clean, well lit and love the app for convenience.

Customer service did refund the admin fee after I cancelled on the original phone request… Signed up for storage only to find out they are not 24/7 access. If you cancel they will keep an administration fee. Literally on the phone they are professional but Beware you won’t get the admin fee back normally.

Just signed up and was greeted with a smile and She was very helpful with what I needed... I think her name was Misty..

Was great to feel I wasn't being taken advantage of in my time of need like other. Places I called girl behind the desk very 👍 to talk to and understand.

The entire process from renting a space to closing it was very seamless. And Misty has been very kind and friendly, she helped us through the process and also to decide what space would be best for us. Will revisit when needed for sure. Thank you Misty!

Misty was incredible!

Today I am so happy that God led me to meet Misty W. She was so helpful in my time of need. She was very skilled in her duties, and as a community advocate I would highly recommend her service.

Misty helped me out getting my unit and she did a great job helping me

Edidha Is amazing so helpful thank you so much! 💕 Highly, highly recommend using this storage place! Staff is so kind and helpful! Extremely easy to rent a space online and the app is awesome makes everything so easy! Next time we need a storage unit I'm coming back to this place! Thank you!

Very good service

Misty was so great! She helped me with an issue setting up my new unit. I'm very happy with my experience☺️

My best experience helped me in everything I need. He explained to me exactly what the whole storage system was like. I am very grateful and I appreciate his empathy. Thanks a lot Misty

They do not care about the customers. I’m paying nearly $200 a month for a weathered unit just to have all my things be ruined by water getting in. All my kids things have black mold on them. I called And didn’t get in. I’m sorry didn’t ask what unit said. I can’t use their dumpster for my large items. I needed to figure it out myself and take it up with insurance. Anytime you actually tried to go to the office there’s nobody working, the doors locked, The gate has been open several times just letting anybody in. The list goes on. If you’re looking for your items to be stored in a safe place, don’t even consider this place.

Great customer service here. Whenever you need go storage. Go here. Thank You

Edric was helpful.

I have had the pleasure of meeting misty at 5180 s. Dort. Storage and she has been amazing. She's always friendly and very helpful. 5 🌟 stars. Thank you

Misty is amazing!!! She quickly got my unit together and was great to talk to. She answered all my questions knowledgeably.

Misty has been very helpful , explained in detail . Pleasure doing business with 👍

Editha gave excellent service when helping with storage unit transfer

Hi everyone I suggest never use public storage the do not care for the customer they only care for the money It's been 3 months since I had light in my Unit they said I don't need lights just pay for the space and not for the light they don't care to fix it And every 2 months it changed the price 30 now $50 higher than when I started. Great place great people just a messed up company your payments are due on the 1st that's okay but when you make a payment on the first and move it out on the 6th you still have 23 to 24 days left you're not getting no money back just accept it cuz that's the way they are

Editha was very helpful and very nice.

Misty and Editha were great very friendly and helpful ladies

I had the privilege to work with Misty . She was very polite, knowledgeable, and helpful.🙌🏾

Editha was wonderful to work with. Every time I need anything she is very helpful. This is a great spot for storage. Very Clean.

The MOST CLEANEST FACILITY MOST POLITE, HELPFUL, KNOWLEDGEABLE RECEPTIONIST EVER! She even stayed over a bit jus’ to help me. So GRATEFUL when you cross paths w/PPL who are A LISTENING EAR & SHAR’ w/U! After all I went thru, It was WELL WORTH IT!

Miss Edith was delightful and very helpful she made experience very pleasant, as the storage place we used was a headache. Thank you Edith!

Alex and Misty were the bees knees!!! Lovely unit and lovely facility.

Anytime I'm in the "Burton" area there's no other storage place I feel my belongings to more safe & secure than this location! The representative "Editha" is absolutely outstanding with customer service & helping me to understand everything about my storage unit! Surely will recommend this location 😇✨️😇✨️😇✨️😇

Editha is wonderful customer service support and such a wonderful kind soul! She definitely needs a promotion! Thank YOU Editha!

Editha was very helpful during my rental process.

Great experience and very accommodating wonderful staff! Highly recommend!

Great place, quiet, lots of options and deals. Aretha was friendly and answered any questions I had, no issues. Would recommend!

Great Experience! At dort hwy public storage, the lady was very sweet and offered to show me the space I’d be renting. She was very informative and the process was easy peasy!

I am very disappointed with Public Storage. I went to my unit last night at 8 o’clock came back at 9 o’clock. The Kia said see manager, so I was unable to get into my storage unit to move into my home las. Our bill is paid Iand it was the 1st of August . So I was unable to move in with my belongings .the kiosk said “Store closed, see manager” I’m waiting. For them to open to rectify the situation. My frustration is immeasurable!!

Competitive rates and clean facilities. Property manager Michelle is very helpful and informative. Amazing customer service and support.

Clean safe area

I'm very disappointed with this Public Storage. I was a Public Storage Customer in California and Florida and always had a small unit and got the First Month "FREE" and I'm here in Michigan and was told my First Month is not Free though their Website shows " FIRST MONTH FREE" and YOU ARE FORCED to sign up for their Insurance if you don't have Insurance. There is a waiver that you can sign declining their Orange Door Insurance yet they fail to tell you that. It's all about making money. In the past I've always referred people to Public Storage for their storing needs but will not refer anyone at this site due to false advertisement and forcing people to buy their insurance. Enough said.

Good place to store your stuff!

Nice , clean convenient and the cost was reasonable, Charles was very helpful thanks for great customer service

I will use this business again the future. Charles was most helpful today! Selena was as helpful. I’m so appreciative for they way they helped after our family’s loss.

Charles helped us so much! Great service

Listen Charles is the sweetest man i’ve ever met and definitely deserves a raise. The public storage is so accommodating we are a small out reach team in flint that rescue dogs and everyone here has been absolutely amazing especially charles

Beautiful facility and Charles has been an awesome person to work with.

Charles is awesome!!

Heather was very helpful and nice when I had came in today

Thank you Heather

I love online rental! No contact, lock in the unit, ready and waiting!

Very good place

Great facility, the guy who works there, Charles was incredibly helpful and upfront with fees and information

It's a nice storage facility

Awesome storage unit. The facility is super clean and our unit has been great. I really like the app to open the gate.

Great facilities. Mobile app works great for entering and leaving. Charles has been very helpful in helping move units to fit my needs. Definitely recommend.

Clean & Secure.

Heather is the best employee that Public Storage has, she is super friendly and cares about her customers

I came in yesterday looking for a unit Selena was really helpful and really nice. Thank you for a great experience

Great place great service Salina was very helpful and kind would recommend anybody to go here 👍

I spoke with Salina she was very professional and helpful with me in looking for the right value and size unit that I needed