Public Storage Self-Storage Units at 24920 Trowbridge St, Dearborn, MI
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- RV Storage
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- RV Storage
- Small, Medium & Large Storage Units
10'x5'Online only price$ 64/moSmall 10'x5'
$ 64/mo $85Best Price Label
- Climate Controlled
10'x5'Online only price$ 76/moSmall 10'x5'
$ 76/mo $101Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x7.5'Online only price$ 101/moMedium 10'x7.5'
$ 101/mo $134Best Price Label
- Climate Controlled
10'x10'Online only price$ 131/moMedium 10'x10'
$ 131/mo $175Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 134/moMedium 10'x10'
$ 134/mo $179Best Price Label
- Climate Controlled
10'x20'Online only price$ 221/moLarge 10'x20'
$ 221/mo $294Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Dearborn
Resources from the Help Center
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 399)
David, Anthony, and Justin did amazing job and helped me with my lock. I appreciate the store. Highly recommend,super friendly .
You are not gonna find a better property manager than Anthony. He genuinely helps you to get the best outcome for you. He also walked with me twice without hesitation when I wanted to view different storage sizes. The location and place is also nice and clean. Other businesses should learn from him: Taking good care of customers is good for business!
It's been an over paid storage spot for my convenience, have had no problems with it.
Anthony was cool af right from the start. He’s good at making people laugh and he answered all of my questions without hesitation. This dude is legit. You guys are lucky he works for you.
The customer service from the manager Anthony was exceptional. Very helpful and knowledgeable about what I would need for my storage services. Really glad you have someone like him representing your company
Anthony was amazing
Can't remember if this was where I was looking for a Penske place to fix the windshield wipers on the van or if this was when we were to put the supplies in storage. YouTube power being out no one could get in or out of the gate. The owners were unreachable and there was no hand crank to open the gate either.
Anthony was great
Robert was great! One of the best employees I've experienced at Public Storage.
ANTHONY WAS VERY HELPFUL AND HIS SERVICE WAS GREAT. HE IS A VALUED EMPLOYEE AT THIS PUBLIC STORAGE LOCATION.
My dad's rent went up a hundred dollars, the guy at the desk Anthony. was very professional and patient with him I appreciate you.
Anthony was awesome! Very friendly and informative!
Anthony was amazing and helpful!!!
GREAT SERVICE and quick with rental. Storage units are clean and secure to include from above (top of storage caged).
Anthony was great
Anthony was fantastic. He was very professional and informational. He showed us the two storage units that we were interested in renting. He took his time with us and answered questions that we had. Would highly recommend both the public storage facility and Anthony.
Great storage facility, Anthony provided amazing, professional service. Highly recommended.
Anthony was very helpful and polite
I'm really impressed with property manager Anthony. He helped me to process my new card on my account and also dropped rent rate. Plus Anthony is very personable we even had a few good laughs today. 😃
Anthony was the epitome of five star service. He was helpful and knew what I needed for my storage needs.
Serviced by Anthony, great service
Anthony was very helpful and kind
Anthony was great
Anthony was amazing
I love Anthony he is always professional and so polite.
Hey guys if u choose this place...pray that Anthony answers the phone....he is the absolute best with customer service ❤️❤️
Anthony was professional and helpful. I couldn’t remember my code and he said he‘d get it for me. Even after I remembered and was able to enter he came around and gave me a card with my code on it. I appreciated the follow through. I would recommend this location.
Anthony was great
The young man at the desk Anthony! Was exceptional he answered all my questions and was very patient and knowledgeable thanks again.
My mom was moving out 3018 yesterday. The manager Anthony called the company when they didn't drop off the keys. He called the company and had them bring the keys and waited after hours so that I can come pick them up which was a great help to me. I didn't have to spend any extra on a moving truck. Thanks again Anthony!
Anthony awesome customer.
Anthony was amazing stayed over to help me thanks
The storage facility was incredibly clean and Anthony was extraordinarily help.
Excellent service in a crisis Thank you Anthony for all of your help and patience when I was so distraught
Good job Anthony!! Great customer service wonderful help. Funny help
Anthony great he was a great help wonderful very accommodating
Great service from Mr. Anthony and appreciate his help thank you very much
Anthony helped me tremendously. He’s the best!🤩
I had the best experience with the person at the desk his name was Anthony! He helped me get a great unit and was very knowledgeable about the information on renting!! Needless to say I rented and paid the same day!
Rip off. They raise rates over 100% per year.
Anthony was the best man to deal with and i always recommend this place
I had great customer service from Anthony at this Public Storage location! He was helpful, readily available, and friendly. Highly recommend this facility for your storage needs!
Anthony was awesome. Thank you for service!
Anthony has been great from the beginning! He explained the process, too us to our unit and then when we had to rent another space he was able to help us and then help us upgrade at the last minute when we needed a bigger unit. Very easy to use the app too!
The Best customer service award goes to Anthony, very helpful and professional Thank You so much!!!
Clean, friendly staff.
Anthony at the Dearborn location has been such a huge help and I appreciate him very much. Such a nice guy and great employee 👏
Anthony was very Informative he took his time to explain all of my options . I felt very comfortable with using the service . I. Will be sure to tell a friend he’s awesome manager a keeper for sure ☺️
Rob was a great help. Would definitely recommend him!
JUST WANT TO GIVE ANTHONY A SHOUT OUT FOR ASSISTING ME TODAY KEEP UP THE GOOD WORK😇😇😇😇
I love Anthony he's amazing..
I was pleased with my stay at public storage. The building was well kept, it always smelled fresh and clean. When you walk in it was clean. I've going to places and it was filthy, i had to clean before i put my things in the storage. The worker was pleasant to talk to, as well as helpful. We need more service, like he provided. Thank you Anthony for making my stay pleasant.
I was helped by Anthony that young man is great
Anthony was very helpful.
Anthony is amazing he needs a raise
I was helped by Anthony he is amazing!
I saw anthony today he was very nice and he gave me the fastest service
Anthony helps me every time I come here he is great!!
Phenomenal service, can’t get any better..!!!
I deal with Anthony here and hes is a great people person..would rather deal with him then anyone thanks for doing a great job Anthony
Anthony was great
Anthony provided great service; extremely helpful, informative, and courteous.
Anthony was great!
Anthony the cashier has great customer service...the storage units is kept clean...
Anthony was great
I’ve done business in the past with Public Storage, one being their secure location, but also because of their fair pricing. I can’t say that I can say the same about this location specifically it the service I was given was definitely a game changer. Anytime there we questions about my account or concerns I may have had, they we well explained and all issues were acknowledged. We don’t always get the answers we hope to get in these situations, but I was able to understand the information given and it helped me further on. I couldn’t ask for a better customer service experience with someone like Anthony. Very professional, helpful & did his job very well.
Left my lock on my unit, Anthony was great with not charging me ‼️‼️‼️
I have been very satisfied with the person Anthony at this location. He has been very helpful
Anthony handles me everytime I came to this location that guy is great.
It was my first time renting a space at a storage unit and Anthony was very helpful! The process was easy and everything was explained to me by Anthony. Definitely recommend!
I got helped by Anthony he is great!!!
Public storage kept my items safe for a year. I didn’t have to worry about anything coming up missing. And when I finally moved out my unit Anthony was a very big help!!!!! Thanks Anthony, I appreciate you!!
Great facility, great people, especially Anthony, he’s so polite and chill and always willing to help. Great service overall.
The person who attended me was so professional and nice. His name was Anthony, excellent service.
Awaiting my refund. The local agent was pleasant and did his job. The company itself is not client nor product offered designed to build customer satisfaction.
Anthony was great
Anthony was a big help dealing with my storage unit!!
Anthony is professional great customer service went far & beyond for me
Great customer service from Anthony very friendly service
Horrible company. Refuse to call me back. If you move out early they won't refund the balance. No one is ever available and no one ever calls back. Huge nightmare. I called corporate and Peaches told me they don't do refunds! Huge rip off. Horrible long hallways. No dolly. Do not rent here. No one cares. The office is never open. There is never a dolly available. Long hallways to go down before getting to the unit. I suggest getting a storage unit you can pull up to instead of walking the maze with loads of stuff. Find another storage facility! This place is horrible AtoZ
Thank You for your service. It was and ease accessing my unit…
The young man is wonderful and store is clean
I would not recommend anyone to utilize this storage facility, it is a money mill in constant progress! Every issue is computerized, 90% if you can contact a live person and that’s corporate and thee office personnel I wasn’t NEVER abled to contact! Twice I had to drive 6-8 miles to the nearest Allen Park to make payment because I needed to SEEa person! Upon exiting my belongings on thee first of APRIL I was charged a whopping $110 For what???? Not occupancy for a month , a few hours! I have more to say, I went threw pure hell with these people, homeless at the time, struggling with three storage units. Thank GOD for Uhaul Storage where I had two units that I could visit up until 10 o’clock at night with NO ISSUES AND GRACE PERIODS SAFE CLEAN AND NO PROBLEMS AMEN (wish you luck with Public Storage)🙏🙏🙏🙏🙏🙏
I was so happy that a lady by the name of Ms.Trina made everything so easy for me. I made reservations over the phone to rent a storage space and came in to pick up my lock and receive the pass code to access the gate. Great customer service and great rates might I add with 50% off for the first month! I definitely will be referring family and friends. Thank you again, Ms. Trina😊
Vanessa is awesome
I want to thank public storage for everything and taking me in from bad experience to feeling like home. and most importantly Vanessa for being such an amazing worker that helped me in so much. By far the best worker there. Go in and ask for Vanessa and see how happy u would be
Vanessa was polite,and helpful and knows how to meet the needs of her customer's and knows how to keep them happy. Thanks so much Vanessa keep up the amazing work 👍
Better than uhaul, staff is friendly and professional. Also Vanessa the manager very kindly
Had Great customer service shot out Anthony he was awesome! go see Anthony for your storage needs he will help you out!
very clean facility.Very polite and understanding.Vanessa answered all question s and guided me through the process.Would use this facility in the future.
Anthony was very helpful and explained everything to me perfectly. Thanks again for all your help.
Vanessa was exceptional
Anthony was very helpful he made sure I got full benefits and correct errors. He was very kind and patient 10/10 recommended
Anthony was very helpful he took the time out of his lunch break and sat on the phone for 30 minutes for us to make sure we got What we needed and what we came for he was very helpful I will be returning here and I hope that you all do too he did not give up until he was positive that we were 100% satisfied, we went out of his way for us and we appreciate it. They need to hire more Anthony’s lol #idkhowmuchyoupayhimbutgivehimaraise
I recently just got a unit here to store my extra belongings and I just wanted to say how great Vanessa was during the whole process. I could originally not find my unit and she helped guide me to the proper place. She helped get the best movers needed for the job at a reasonable price. I got the perfect amount of moving material from her that I needed to complete the job. Overall, great customer service and great positive energy and helped the process go smoothly.
I was helping my mom look for a storage unit since the one she currently has is to expensive. Vanessa was very knowledgeable and answered all of my questions. She is a very sweet lady and seems customer oriented
Shante was very friendly and professional.
This place has no customer service. Office hours mean nothing and no one answers or returns phone calls. Half the people I run into trying to get my stuff have the same issue. Gate codes don't work and no one around to assist you. Don't waste your time and money!!
I can not get a hold of anyone just messages and no one has called me back I can't even get in my storage and this been going on for months. Poor costumer service I wouldn't recommend them to anyone.
We have been using this storage facility since 2018. Narissa has been awesome! She is always very professional, positive, thorough, and friendly. She even came in on her day off to get our paperwork filed so we could move into our larger unit. She is great.
Good place to store your belongings.
Keep raising rates / ban lighting over storage unit had to use a flashlight/ never transferred information from family like they where sapost to do rude on phone will never use them again
Rose was wonderful, took care of me right away and was very professional throughout the whole process! I had a very pleasant experience with her level of customer service made me very glad that I chose that Public Storage facility! Such a sweetheart!
Love how self sufficient everything is here.
The manager is never there and is only concerned about their buddies havi g access to doilies and carts. Never again, I'd rather give all my things to the Good Will.
I walked into this location looking for a storage unit but the young lady that assisted me told me that the space was looki g for wasn’t available…I believe her name was Rissa. She offered me space at another location but that didnt work for me. I truly appreciate her help and her information and knowledge. Thanks again Rissa. 😊
This location was clean and the staff was welcoming.
Narissa was so very helpful. She responded to my call promptly and professionally. Took immediate action on my question and followed up with me as promised. Thank you for the quick and excellent customer service. Much appreciated!
I came in to view a unit with my mom & the manager Narissa was a excellent help in explaining the pricing & details. Even though we did not get the unit the young lady was very professional & helpful.
Absolutely terrible messing with these scam artists. Place is a joke. They don't answer the phone, they close way before closing time. Ive went to this location numerous times and there's a little clock on the door saying will return at 9:30, when it's 3:00. I thought it was open till 5? Not to mention the lady C.antU.nderstandN.ormalT.hinking if you catch my drift. Go somewhere else if you can
Lisa really knows what she is doing. Very friendly and a great person to talk to.
Public storage sucks they rob you for your money go somewhere else
I definitely recommend this location. The manager Lisa was very patient and helpful through the entire process. I made a reservation online today and went in to view and pay for my storage. I had a Zoom call that caused me to be late. Then got caught by a train on the way into the location.The manager Lisa was very understanding and went out of her way to accommodate us. Great customer service.
The best thing in this facility is Lisa. She is a dedicated, polite, helpful, professional human being and I’ve enjoyed working with her. The rest is really just a storage facility!
Fast & very nice staff
I was very relieved that she actually took the time out with me to show me around shows she is real dedicated to what it is she does very excited to give her all thumbs up oh yeah by the way I didn't give no one access to my storage nor did I give them the key so if any body goes in my storage besides me call Dearborn police I gave no one access so if u see something strange then follow ur first mind also I given this review as a token of my appreciation on the way she treated me very professional so I give public storage five stars sorry it took long but in the near future I want to keep my storage
Lisa was a great help. She's awesome
Came in and purchased a couple small boxes and Lisa is wonderful. She is all about customer service.
VeryGood experience with manager took the time to meet my needs very pleased
The best staff that I know of wonderful job. If I can give them 10 🌟 s I will because they deserves it
Renting the unit was straightforward and Lisa was helpful. She showed me two units and was clear in the process of signing up.
Lisa was Very helpful & courteous. She showed me the exact storage unit I needed and was very efficient with the process. I recommend this facility to anyone who needs to rent a storage unit.
Lisa was super helpful. I had a unit rented and paid for in 20 minutes. The place is clean, secure and convenient.
I rented a small room for $110 at 5 pm and canceled the rental the second day at 2 pm which was less than 24 hours. Guess what? They refused to give me my money back, and they said that this is what they have in their policy. They should have at least have the 24 hours policy which most of the places have, you can't loos your money just like that. It is not fair at all, and I don't recommend it unless you really need to rent with them and there were no other places to go. I asked them to postpone the rental until two months from now, they also refused?????
Lisa was very helpful and very professional and is a nice person to do business with. The paperwork didn't take any time at all and I was all moved in to my new storage unit in no time. I would recommend Public Storage to anyone looking to store their belongings.
I was really impressed with the service I received from Lisa. She was really helpful, and the facility was very clean. Highly recommended.
Caroline was easy going she answered all my questions
Caroline was always a pleasure to deal with! Thank you for your assistance and help through our 12 months.
Candice was amazing. Very helpful. I'm a happy customer.
Popped by this public storage to get some packaging suppies.. it was terrific i got all my packaging needs and had a few question about renting a unit in a couple months.. lisa was very helpful, had an answer to every question.. looking forward to doing more business
Lisa is very pleasant and know her stuff.
Lisa was very helpful and very friendly. Made feel at ease. 🙌
Caroline was extremely helpful and knowledgeable during my visit to this location. She answered any and all questions that I had which made my visit more delightful.
We have been with your storage place for about a year. Every time I have I have worked with Lisa she has been very helpful in in giving me any help that I need. I enjoy working with LIsa with her happy and joyful attitude. You may get more reviews if there wasn't so my steps to do the review.
Lisa was very helpful. 😄
Service very friendly and uncomplicated
If I could give Lisa 10 stars I would
Lisa was very knowledgeable and friendly and always good to converse with
Great customer service recieved today. Very friendly and job done in a timely matter.
Lisa was very good know her job very good08698
Lisa is AMAZING! And very helpful
Ms Caroline was very courteous and helpful.
The entire complex is spotless and Lisa is fantastic.
lisa was great and listen to my issues why i had to have the unit
Visit from out of state and she help me and my baby a ride to where we staying. THANK You big time
Great place for storage
Lisa was amazing!!! Thanks soo muchhh
Lisa was GREAT!!!!
First time renting storage space, so I was a little nervous. Lisa was an absolute dream, answered the majority of my questions before I'd even asked them, and made me feel entirely at ease during the process. Facility is incredibly clean, with elevator and dolly access for even more convenience moving in. If I could give 10 stars, I absolutely would! Satisfied customer!
Trina was extremely nice and helpful. She even gave my wife and her baby sister a water bottle to help with the heat. The prices are pretty good, the facilities are clean and temperature controlled, and Trina even kept my wife and I in mind when someone left furniture to the company because they couldn't take it with them.
The storage facility itself is a nice, clean location. My family and I feel that our belongings are in safe hands here. However in the customer service department, we find it wanting. When we call, nobody answers. When we leave a message, nobody calls back. To get simple questions and issues solved regarding billing, and other such related is like pulling teeth. We are not pleased a bit this at all. In a place where we pay our hard earned monry to store and keep safe our belongings, it feels frustrating and inconsiderate, as well as inconvenient to be ignored like this.
So helpful in everyway. Great person to talk to
Lisa has been very helpful and professional in my dealings with public storage wish everyone wish everyone was like that
Lisa is AWESOME. She has been a joy to talk with and she always greets you with an 😃 and a friendly word. Keep up the good work.
It's a storage place just don't loose the key to the lock on the unit your using hard to get help from them certain times of the day that's where they make more money off of you
Lisa, was professional, knowledgeable, and patient. She listened to my situation and pleasantly guided me thru the rental. The climate control facility is clean, well lit and very well maintained, the unit is ventilated. I will definitely use this location for any future storage needs.
Lisa and Angie were so nice to us and understanding in our move
Lisa was very helpful
Lisa was very helpful to my grandmother
Lisa very helpful during this stressful move
Angie and Lisa have been so accommodating and solution help to my every storage needs. They are tremendously helpful. Kudos for having such a great staff! Greg Wagnitz
Very helpful and sweet love doing business with Lisa . Thanks for being such a good and welcoming representative Lisa
Lisa and Angie were very friendly and helpful.
Angie and Lisa were very helpful made me feel welcome.
Lisa was great!!!
Frendly fast service
Lisa was great. I was broke down with my car near your store and she help me out.
Here for an auction... Great service and candy!
LISA WAS NICE PATIENT AND HELPFUL WITH ALL MY QUESTIONS AND CONCERNS
my stuff has been here for over a year, still kinda in a rut. a few creepy characters come before closing, be alert, very odd.
Lisa was Great and very helpful
My name is Cheri, even though it shows Pete's name, he is my son. I did not have an account. I opened up a storage unit and I was assisted by Lisa who went out of her way to make my experience very pleasant and she was very helpful. The lock had a bur and was not opening well, but Lisa found the maintenance man, and he fixed the lock while I waited. The whole process was done in a timely manner and with extreme professionalism. Lisa was very kind and the storage unit itself was clean and Lisa explained everything very well, from which door to enter and exit, to where to park. Overall....great experience. Sincerely, Cheri Pellerito
If it had no stars that's what it would get my wife and I have two storage units which one fell behind cause for over a month she was in the hospital and I couldn't pay both we tried contacting the dm but no always went to vmail stated on the main office line sorry offices are closed how are main offices closed but u are holding auctions my mother in law was gonna pay the balance and they wouldn't let her they raise rent with no notice sell your stuff and the paper that was emailed to my wife one said 1/19 another say 1/21 and then another that say 1/31 as an auction date they sold it on 1/21 for 26dollars but wouldn't work with us to pay the whole thing but I talk to an attorney and they said that because of all the different dates on these letters they had to go by the last date which was 1/31 so they sold my stuff wrongfully thr only thing in it was a couch and cabinet a couple totes and as I explained to the property manager all I needed was the totes it had paperwork In them that cant be replaced we lose our home in june and just didnt have no where to put them but storage and now it's gone people dont care they wont turn that stuff in like there told she could have took out the paperwork I'm just sick with this place and I'm taking them to court I guess they should have had there dates together
The staff is friendly and very helpful. Provided cost information and showed and empty unit
They are overpriced!
Very nice person to deal with made everything easy
Lisa was very helpful and explained everything in detail. The place was very clean.
I would definitely recommend this storage. It is Very clean and Megan was very helpful and nice. Excellent customer service.
The staff is fantastic! Especially Lisa. She thoroughly explained everything and showed me around the building. However, my first experience last night wasn't too pleasant because I had to wait around for a large cart to move my boxes. Sheila explained that the last few were stolen so the storage facility only had one card! I hope your corporation reads this and supply more carts in the near future. Perhaps they can be secured to the wall with chain and lock, and the customer can go into the office and retrieve the key for moving, and return after they've finished.
Lisa Denny is wonderful ! goes out of her way and has helped me .Very friendly ..
Wendy was great.. I will recommend this storage.
Wendy was great very nice and informative.. thanks for the help
Lisa was extremely helpful, courteous, and very friendly with quality service
This review is based on the pricing and customer service I received before leasing space. Raj and everyone else I spoke with throughout the process were super helpful and polite. I called around and visited other storage facilities, but this location offered the best pricing and was cleanliest. My only criticism is that they cap insurance at $5k and the payment date is locked - you can't pick your payment date. Other companies allow you to pay a pro-rated rate if you move your Auto-pay date to a date after the 1st.
Like that the place is kept clean esp the bathroom. Also my hubby cut his finger and went to see Lisa for a bandage, she made sure he was ok and she went back and cleaned up the mess my husband left behind.
Store was exceptionally clean and I was well taken care of. Lisa was the best!
I have been at this storage facility for 6 months; communication with management and supervisors to contact me for 4 of these months not possible. I truly needed a storage within a hour and I hate that this was the location I choose. I left a Message with district manager and office on 7/19 and still no return call.
MIKE," the Attendant that handled my storage account was Welcoming, Polite, Concise & Professional- this makes my second time around with Public Storage, meaning that trust and satisfaction was key in my decision to return a second time- "maybe, I'm due for a ($1.00 a month) incentive?" Thanks, Mike!
This is the first time my family has needed to use a storage facility. I was unsure of what to expect but the young lady who assisted me made me feel more confident in my decision. Also this location is very clean and well lit which made me feel good about the location we chose. Thank you!
Stefani is awesome!!!!!!! She help us decide for the right unit!!!! Everything is spotless!!!!! The whole process were perfect!!!! Thank You!!!
Hailey was nice very good customer service
The manager Stefani was awesome, she treated me nice.
Very clean friendly staff and easy to work with..the price is reasonable
Been using the company a few years and the manager Stefani that is there is great she is friendly and keeps property clean
I came in today for the auctions and I was early so I sat in the office with Hailey and stefani and they were telling me about the property and explaining some good was to pack some things the right way. I was very appreciative of all the kind words and advice that they gave me today! You have a great set of girls here! Thank you a++
Very kind staff and a friendly environment. Recommend this location.
One of the cleanest storage facilities in SE Michigan. Stephanie and Hailey are always cleaning and taking care of customers. When I was selecting a unit to rent, they took all the time I needed to make sure I was in the right unit for my needs. They went above and beyond to help me and I really appreciated it. I highly recommend this facility.
I rent 2050.. Stephanie was a great help with a very important matter! Great customer service!
Really just want to give a huge shout out to the employees that are VERY UNDERPAID out shoveling the snow when that big snowstorm hit I did not even expect them to be open let alone shoveling the place I got stuck and of course they helped me out best feeling in the world when you know someone is going over and beyond and they go a little higher THANK YOUUU
Stefani is very nice and professional. Great job
A big thank you to Hailey and her mom for fantastic customer service skills
Price kept rising up till we run away
Came in to ask a few questions about a storage unit and saw Hailey and Stefanie one was out clearing the pathway from the snow and making sure the handicap parking spot was cleared for the elderly while the other was inside helping and answering all my questions. Both ladies have great customer service definitely a 5+ star review for these ladies! Keep up the good work!
I called in for information about a storage unit and Stefani was a great help and super great customer service. If I was still a manager I would want her on my team working for me. You are lucky to have a great person at your company she was very helpful with what i needed to know... Thank you Stefani and Pulbic Storage. Diane
I made an online reservation on a Saturday around 3pm for a storage unit, and almost immediately after I hit the "reserve" button I got a phone call from Hailey confirming which unit and arrival time. I was really impressed with how quickly I was contacted, it was almost like I was directly linked to thier system with a person ready and waiting to help. I showed up about 30 minutes before the location closed. Again, Hailey was AWESOME! She was very friendly and professional. I needed to switch up the original size of space, without any issue she showed me one that would work. After everything was throughly explained, I was out of the door before they closed at 5pm. This location is clean and well kept. Staff is friendly, professional, knowledgeable, and very helpful. The rates are comparable and cheaper than most locations around the area. I wouldn't hesitate to recommend this facility to anyone.
This is the cleanest, best lit storage facility I have *ever* used! And the customer service is stellar. Stefanie reached out to me mere minutes after I submitted the online request/reservation, and was simply fantastic in how she handled the transaction, the information and personal touch she brought to our visit, and the follow-up to make sure everything had gone well and we were pleased. Here's a 5+ star vote for Stefanie and the Public Storage facility she helps manage!!!
Clean building and units. Helpful and friendly staff.
they some how Fail to have Carts
Appreciated the open mindedness of Stephanie who listened to my concerns during my transfer of services and made my transfer happen as it was proposed when following the online reservation procedure. Kudos to you Stephanie for being a good listener and your willingness to make what was leaning towards being a bad experience into a good one!
Clean units. Nice staff.
Kelley is awesome! Very friendly and helpful.
Thank you Stefani for handling all the paperwork and making it quick to move in. Great customer service and awesome rates.
Nice and clean storage units. Staff was amazing and so helpful! Debby helped me and answered all my Q's and has awesome customer service, thanks Debby! Prices are better thank other storage units in the area.
The place was very clean well-kept and lit. Kathie was there to assist us and she was very personable and professional she displayed patience in showing us around to see several different size units until we were satisfied with the particular unit we selected. thank you Kathie for your patience and your assistance. Terran
Great customer service from tiffany....She did a wonderful job.
Great service and rates!!!
Dont waste your money. Constant raising rent. Dont waste your time talking to anyone in upper management either, they dont give a $hit about you, or your stuff. Bottom line shop around, plenty of good little small mom and pop places in the area. Dont believe their crap they tell you here. Worthless.
The property manager Stefani was very nice and took care of me in a timely manner. The facility was very clean. I'm glad I selected this location.
We needed a small space to store some extra inventory for our small business. Our most important consideration was a clean, well-maintained facility. This Public Storage fits the bill on both counts. The manager Kristine is friendly and helpful. The building itself is very clean and convenient to access. Highly recommended!
Once again, Courtney has done it again!! Absolutely amazing customer service! Helped us out with another unit in dearborn. Thank you for your help appreciate your hard work and dedication!
While going through this difficult time Stephanie & Emilee made me feel a little better. ...very professional and sweet
Public Storage is a clean and secure place for your things. My service was excellent and timely.
Great place to rent storage. Kristine was great in every way. This is my second time renting and I'll be sure to use them whenever I need storage.
The facility was very clean and reasonably priced and christine the property manager was so nice. The only reason i am not giving them 5 stars is that the hours you can rent a cart are only until 6pm or 5pm which is not convenient for me as i work until that time.
I found Public Storage and employees Kristine and Kelley to be the most professional and personable employees. They were so courteous, and patient while showing us the ropes of accessing the unit and how to lock and unlock the unit. I would highly recommend this Public Storage facility to all of my friends.
Kristine is so helpful. If not for her, I'd go elsewhere.
I only wish I had more to store with Kristine!
Service was very good very informative and exactly what I expected to be the lady and the manager there named Christine did a very good job in explaining everything I need to know and show you the property and make sure that I know what I'm getting before I sent my paperwork good job keep up the good work
Very good experience in office. Kristine was wonderful & knew exactly what she was doing. Really professional.
Awesome experience every time I come in. Property manager treats you like family!
Kristine was great! She walked me through the rental paperwork in a polite, friendly and professional manner. Thank You!
This was one of the best experience I have ever had Kristine was an excellent help so was very nice and polite she showed the VERY BEST CUSTOMER SERVICE I have ever received she made me feel comfortable with the unit as well as the location she explained everything and made sure i understood the paper work. I will recommend this storage facility to my family and friends. THANK KRISTINE
Kristine was definitely awesome! Very clean and good prices compared to other storage places...
She is very nice
Very clean and professional. Units are well kept, location feels safe. My sales person Kristine was very friendly and very helpful, especially being my first time using a storage building. She great with kids to! She made the process so easy and understanding! I'd definitely recommend this location.
Why I like Public Storage is that Kristine is a very nice property manager here and she gave me so many options and help me out with so many things and got me the best deals so five starters for Kristine
Kristine was great and very helpful. Clean, safe, and easy to navigate.
The place was very clean and tidy and the manager Kristine was amazing and wonderful she is awesome to work with
Kristine is great!! Professional and friendly excellent customer service she treated me like family. Very clean facility! I'll definitely be referring anyone I know looking for storage to this location.
Very clean and well lit. Kristine takes time to explain everything in detail and is very patient with multiple phone calls and questions. A real pleasure.
The attendant by the name Jasmine was very helpful and i was satisfied with the services lendered
Kristine was very sweet!!! She was thorough on giving the information that was needed! Great experience!!!
Excellent location and service. Kristine is very helpful and welcoming. I recommend Public Storage to anyone looking for convenient storage, Said
Kristine is the greatest!! She is always friendly and professional, and I always appreciate the incredible customer service she provides. I'm glad that I chose this place. Couldn't imagine storing anyplace else. Thanks Kristine for all you do!!
Kristina is always very helpful if I have any concerns or questions. Ps she always smiles and in a happy mood. Has a positive attitude.
Good service, knowledgeable and friendly employees. Facility very clean. Only one negative: For a person with a disability it might require to much walking to get to an available unit.
Excellent Customer Service by Kristine. Reviewed options, showed different units, saved me money with choices to suit my needs!!
The manager Kristine is a very good person I would recommend this facility to anyone. The place alway clean. Kristine always has a smile on her face. I could tell she take her job real serious..
Nice facility, clean, well maintained, lit parking lot. I've been a customer since 2007 and plan to be one for the foreseeable future. Kristine was very friendly and helpful when I moved to a larger storage room. Thanks Kristine :)
Kristine was very professional
Great facility. I've been a customer for 9 years. Easy access, clean, well lit, Kristine is wonderful to work with.
Kristen showed me Great customer service!!!! She explained everything to me in a professional manner. Welcomed me back N gave awesome tips~ Yesss, I would recommend to others
Love Kristine lyndsy
Kristine Rocks! !! She made me feel right at home. The facility is really clean and you receive quality service. I feel my belongings are in good hands and most importantly SAFE. Thanks Again Kristine
I needed to rent additional space and Kristine was very helpful assisting me in selecting an additional storage unit near my current one.
Love this place, nice and clean! Kristine is the best! Very hard worker! 💖
Kristine, is extremely friendly everyday when I go in to deliver the mail! Her interaction with the customers make me wish I had something that needs to be stored.
The manager Kristine was awesome, she treated me like family. The facility was clean and well maintained. I would recommend this location to anyone.
My wife and I used the Dearborn location of public storage and had the pleasure of working with the manager Kristine, she is amazing, very informative and she just makes the storage experience so much easier, I highly recommend this facility.
I THINK THIS STORAGE SUITE IS ONE OF THE CLEANEST AND FRIENDLIEST SUITES I HAVE USED. I WOULD RECOMMEND THEM TO EVERYONE. THEIR PRICES ARE VERY COMPETITIVE WITH EVERYONE ELSE IN THE AREA. KEEP UP THE GOOD WORK KRISTINE.
This place is awesome, great customer service .Kristen exemplifies great customer service with a smile , and professionalism. this is my second row do with this company I'm very satisfied and happy customer once again thanks once again
The move itself was stressful but Kristine, and everyone at Public Storage, made things a little easier. There responses were always quick, everything was explained clearly, and the site was neat and clean.
Kristine, the property manager, was a God-send when I was going through a terrible time in my life. Her assistance and patience with me was invaluable. I would highly recommend this facility and Kristine!! Thank you again...you are an angel. :-) - Lori
Kristine was very helpful in explaining the documents I needed to sign to transition the account from my sister. She handled everything professionally with a friendly and warm touch. I know Kristine has done this hundreds of time, nevertheless, she wasn't presumptuous. I was pleased to be serviced by her. The environment was extremely neat, as well as, the actual storage units. I know that any further questions I may have will be handled properly and to my satisfaction. Kristine exemplifies customer satisfaction. Even Tazz liked her personality!!!
Nina was amazing she was great thanks
Great Customer Service, Nina Saunders stayed to help me with a last minute emergency despite it being 6:00 p.m. will reccomend this place to anyone!!!!! They're the best!
Quick and Easy way to store my belongings. Kristine walked me through the whole process. Will store here again and again.
The property manager Christine is AMAZING!! All of the staff I encountered were friendly and helpful. I'd give 10 stars.
Great service, storage needs well taken care of.
This location has the best customer service! Nina assisted me, she was very patient and understanding of my situation and the urgency of me getting a storage unit. I had a house fire Monday and she did whatever it took to make sure i left as a happy and satisfied customer. She even stayed pass the closing time until i was complete. NINA YOU'RE THE BEST AND THANK YOU SO MUCH, YOU MADE MY SITUATION A LITTLE LESS STRESSFUL! I owe you LUNCH!😂
Kristine was so down to earth and made me feel comfortable and took care of my storage and paperwork very fast, I recommend this place. Very fast and professional customer service.
A Safe Secure and Clean facility that's staffed by Jocelyn, the helpful customer service rep.
great service by Kristen great management love the way that they handle things thanks for everything
Thanks kristine for everything
great place to store your stuff. love it here, so clean and nice. friendly staff too.
Kristine and Jocelyn are very nice and friendly. Really enjoyed the experience each month seeing those two gals . Makes my day, keep it up over there!
Really nice staff
Awesome service Nina was the best
I moved in today with a young lady named Nina who was ever so helpful. She informed me about the products that are offered and made my move in super easy.
Very friendly and helpful! I loved the service!
kristine was awesome ! helpfull and courteous... thanks kristine !
I was expecting a fairly low-key set-up with storage units outdoors and just to be handed a key; instead, the manager helpfully showed me all the many security features and conveniences that this facility has to offer. Good experience.
Kristine and Nina were very helpful. They responded quickly to my on-line rental request and answered all my questions. They are very polite and thorough. I just rented a unit today and its been very easy and smooth so far.
Nina was awsome
I just wanna say you can tell Nina loves her job. she was so fun & upbeat & that made my dads move so much easier. we were not even going to store with you guys because we sat at Allen Park location for almost 2 hours after we called & said we were coming in & waited for someone to show. After that my wife told me to go to the one in Dearborn & that is where everything changed. I mean we walked in super snotty & bad attitudes blazing & Nina even flirted with my father lol, someone like that is hard to stay mad at. she was quick even with someone being rude to her she didnt miss a beat. when we left we were in a better mood because of her service. thank you Nina, & sorry about the attitudes!
Hell to the yess service amazing fast nice kind and to top that kristen is the whole show she is amazing and very helpfull
very friendly, very informative. Was in and done in a matter of 10 minutes. By far, the best service Ive received and Ive been to 3 other locations.
It is very clean and Kristine is very good the price for my unit is a little high I do not think that they should be that high and should be able to get the lock when you first pay for the unit that should not be included in the price and stop telling people the first month is a dollar it is not.
Excellent customer service and my only complaint is concerning pricing of my unit. I really appreciate the property manager Kristine.
Was pleased with the easy move-in. Kim and Kristine were both professional and responded to my needs in an efficient and courteous manner. Would highly recommend this Public Storage because of the security and staff that is employed there.
Excellent experience. Opening the storage unit was handled quickly and efficiently. We love your security features and insurance coverage (just in case). Working with both Kim and Kristine was a delight. Both are friendly and knowledgeable. I'd definitely recommend this location to others.
Kim, was very pleasant and easy to work with. Made it very clear and easy to store my items. I recommend the storage unit to everyone.
Kim is awesome!! Great customer service.
Kim was fantastic. First rate. Beautiful facility.
Great experience. Kim was great.
Was a great experience. Very nice and polite
Kim was very nice and got me everything I needed to make my movie as easy as it can be.
Kim was extremely helpful orienting me to the facility. Everything is very clean. Very happy with my choice.
Kim is spectacular! !!
Kim was a big help!
Very nice no problem kim was a great help
Very nice, Kim was super informative and helpful.
Kim is awesome love public storage
Heather and Kim are fantastic!
KIM was very helpful
Kim was very helpful- I got there early and she was prompt to give me a call right before I arrived, she also warmed up the place with her vibrant and great personality. I recommend you talk to her about all your queries.
I came here bright and early and was serviced very pleasantly and offered great recommendations to make my stay pleasant. And got the 50% off which helps a lot
Heather was awesome her service was great!!!!!!
Heather is great to work with Love her!
I had to rent a storage facility last minute and I reached out to Heather at Public Storage. She was so awesome and helpful! I really appreciate her professionalism. Thank you.
Heather was very helpful and nice
Heather was great she was here on her day off. The office and storage unit were very clean and neat.
Heather was very polite and respectful, I would refer her to assist anyone who's trying to rent storage space!
Heather has been very helpful.
Heather is very good at my situation and now kim is also great and patience. Very good employees thank you ladys for your help
Heather & Kim were very helpful and friendly. They make giving money away a pleasurable experience.
Very nice place heather and kim are incredible
I love my public storage on Michigan from Heather,Kristien and Kim. They always gives me the best help and always leaves me with a smile. I will keep coming as long as they are there. Thanks for having these women around. Keep up the good work ladies Heather, Kristen and Kim.
Kim was such a pleasure to rent a unit from!! She was very helpful and very upbeat!!
Heather and Kim are really nice, and very knowledgeable about the services they provide, the facility is very clean and organized. The customer service is excellent here!
Had a great time getting my storage space. Heather was great!
Both Heather & Kim are just great. Always a big smile, helpful, and courteous. Doing everything they can to make a stressful situation easier. Heather's loyalty and dependability to Public Storage is to be commended. She is the type of employee most businesses wish they had. I would hire her in a second if I thought I could.
heather is most helpful person i met and very funny. i would not go nowhere else as long as shes there
Heather and Kim are great
Heather made the process of finding and reserving a storage unit during a long distance move a very quick and easy process. She was very helpful in answering any questions I had along the way and made me feel confident that her team at Public Storage would be able to assist in safely storing my belonging despite any difficulties in scheduling of cross-country movers. When I arrived at Public Storage Heather took the time to walk me and my husband through the storage facility and demonstrate how to access our unit and made filling out the paperwork to reserve our unit a breeze! My unit was clean and very easy to access and Heather was great about letting us know that she’d be available to help if we had any questions or concerns in the future. I’d highly recommend this storage facility!
Heather is fabulous. Super helpful. The facilities are neat and in good working order.
Good location great people. Ms. Heather is a very pleasant and funny person. Very clean and safe.
Kim was great. She made us feel comfortable and answered all our questions with a smile. Great place, it was very clean. Kim made it easy and we left feeling that our belongings would be safe.
Heather & Kim have GREAT CUSTOMER SERVICE SKILLS!!!
The Dearborn location has the best customer service! We have been at other locations yet we always come back. Heather and Kim are the best in their craft.
heather and kim.........it was a great experience....very thorough and experienced and easy....very fast and no headaches at all....i will always go to this location for my storage needs.....and refer any friends or family....thank you
OMG! Heather and Kim was freaking Awesome I loved there professionalism lol. Being there was an experience they were fast and I was out there in 15mins flat good job heather and kim
Best customer service.. Always a great experience with Heather
Heather at Public Storage was very helpful and courteous, she explained everything I needed to know about storing my property.
Hi, I give Heather 100% for a great review; she is an excellent person since I’ve known her... Heather has gone over and above the call of duty assist me in completing my transactions in order to make deadlines… due to extreme emergency situations... If I could've gotten to the internet sooner without difficulty, this review would've been documented sooner... Thanks Heather… Happy Holidays to you...
Heather has been very helpful in explaining the different prices and sizes and helping me to figure out what size would best fit my needs with patience and a smile she was awesome :-)
The Public Storage facility located in Dearborn is extremely Clean and Safe. My family and I have rented storage units at the Dearborn location for years and we have always been happy about the way we've been treated and felt confident about storing our belongings there. Heather has been unbelievably helpful and kind whenever I had a question or needed help finding the right unit for my needs. I fully recommend this property.
Dottie was very nice and helpful. The facility was clean and the reception area was bright and inviting. I like the facility because I am a return customer.
I've been with Public Storage for 2 years now. I haven't experienced anything but quality service and professional staff. Everyone there is very helpful to my needs, even going above the call of duty to support in any way they can. If not for the property manager Heather, I would have left months ago because of Public Storage's policies and restrictions not being geared towards businesses and our needs. However, Heather and Dottie help to circumvent a lot of my issues with the overall system. As long as this staff is there, I'll be there!
This storage has had exceptional customer service so far from the staff particularly with heather. I have two parking spaces and two storage units and have never had an issue. This storage is very clean and well maintained.
Heather did such a great job helping me find what I needed. Her smile radiated the room and it contagious. You guys have a wonderful employee.
Heather was pleasant, professional and extremely helpful. I no longer rent at Dearborn, but my experience there led to my choice to rent at your Taylor facility when i needed a convenient unit.
On 8/31/13 I called the 800 number to rent a storage unit. The only unit meeting my needs was at the Dearborn location. I needed to determine how far this was from me and whether or not I was interested in this location. They said they would hold it for 7 days. As soon as I hung up the phone, I got a call from Heather in Dearborn. She wanted to know when I was coming to look at the unit. I told her I had just hung up and didn't know when I would be there. She persisted in asking me when I was coming. I told her I didn't know my schedule at that time. She was very pushy and I stated to her that I felt like I was being scolded. She replied that it was good customer service. I let her know that I would call before I came So that someone would be there. I did make an appointment to view the unit. Heather was on duty when I went to see it. At this time she was friendly, so I was willing to overlook her rudeness on the phone. On 9/6/13 I called to tell them I would be in the next day to fill out the paperwork and pay the first month. I told her I would call in the morning to let her know what time I would be there. On 9/7/13 I called in the morning and spoke with Dottie letting her know I would be there at 4:00. She said that was fine. When I got there, the door was locked and no one was inside. I looked at the sign that tells when they will be back and the back side was displayed. I left a message on their voice mail telling them that I had been there at 4:00 and they were not so I was leaving. They did not call me back. No explanation, no apology, nothing. This is HORRIBLE customer service!!!!
Heather and Dottie are always pleasant and friendly. Know exactly what the needs of the customers are and takes care so that we are happy
no problems with heather at all. she explained everything to the t. only problem was when i went to unload a couple was being stingy with the carts... lol.
Heather was very polite she gave me a good deal.