Public Storage Self-Storage Units at 4040 Lapeer Road, Auburn Hills, MI

The unit I rented was flooded and they wouldn’t refund all of my money when I canceled on the first day

The manager at this facility was very helpful.

So helpful they both deserve a big raise.

Beats the heck out of u-haul storage.

Ron was very helpful. Went the extra mile.

Thanks to John in Auburn Hills Lapeer branch for assisting me and my family with the moving and upgrading where he made it very quick and simple. He was very friendly and welcoming.

I used to be a satisfied customer. i maintained 3 units here for years. The price kept creeping up but it was still OK. Then they deleted access to the restroom facility. I discussed this with them but they would not reverse their decision even though the restroom is still there. i just moved to a facility that has restrooms, is closer, at least as nice, and half the price.

Highly highly recommend this place ! John is so friendly and helpful. Getting my unit was quick and painless , unit was perfect. Would definitely be back!!!

Great experience using Public Storage on Lapeer Rd for past 4 months!! We were done with our move yesterday and Ron at Public Storage was tremendous in helping us wrap up our use of the unit and close out our rental. Thanks so much!!

Hi!! My see is was awesome He was a life saver! Very courtesy and helped me out tremendously! Thank you!!!

These people are crooks and cannot be trusted

This place is awful. Do not trust them.

Bad company. Steals from people.

This company is trash. Sign up at your own risk! It’s sad how they robbed that couple of the only belongs they had to their name! Also everything is automated, they do not employ onsite staff but a property manager to make sure people stuff is thrown out… This is just the beginning of corporate greed 🤦‍♂️

Very pleased with this location, Nicole was very patient and helpful with both me and my wife.

Nicole the department manager went above above and beyond to get me situated with the best unit for me

Have had great experience with the staff at the storage and the agents on the call. The storage is clean and nicely kept.

Recently rented a unit. Had some technical bugs but thankfully Ron was there to help me. He was extremely kind, and resolved my issue with tact and professional attitude, something you do not find these days.

PUBLIC SERVICE ANNOUNCEMENT Public Storage? More like Public Scammers. They love to jack up their rates, and I’m not talking about a couple of bucks (that would be understandable), I’m talking about hundreds of dollars. I was originally paying $117 for a 10x20 unit and over the course of 2 years it is now $315!!!!!! Oh, did I mention that they are currently advertising the same unit for $126. They don’t have anyone there to speak to, just a self serve kiosk in the lobby, it’s impossible to get anyone on the phone to speak with, and if you are lucky enough to speak to a live person you’ll hear something to the effect of “nothing I can do”. DO NOT RENT FROM PUBLIC SCAMMERS!!!!!

Be very careful signing up online. Perhaps I should have been more diligent when signing up, but I was unaware that this Auburn Hills site was self-service. Had no idea what that meant when signing up. I set my move in day for a Sunday. When I had a chance to actually see the unit (on a Sunday), it was filthy. Not swept out, damp, weather stripping coming off, door barely opened without a lot of effort (my wife was not able to lift it), rat poison pouches on the floor. Needless to say, I do not want to store my belongings in this unit. I tried calling the customer service number to cancel my reservation. I was forwarded to the site manager, but being Sunday, they were closed. I left a message. No return call Monday morning. Called again monday 11am approx. had to leave another message. No return call again. I was very detailed in my message why this unit was unacceptable and that I wanted to cancel the reservation. Finally decided to drive to the location and walked into the office and had to video chat with a live support rep. I was told they only offer refund on same day vacate cancellations. I mentioned that I tried contacting someone but they were closed. He told me I should have approached this kiosk for assistance. How was I to know that? Basically, they got me for $127 and "may" only refund the lock that they forced me to purchase (with the caveat that I can drive 20 miles to another location to return the lock). Since I did not cancel on the move-in day, I have no options and they get to keep my money even though I tried to cancel but they were closed on Sunday, my move-in day. Please beware of paying for anything site unseen and if you do decide to rent from them, don't have your move in day a Sunday in case something goes wrong. I lost over $100 because I could not reach anyone over the phone and had no idea I needed to walk into a little vestibule and talk to someone through a kiosk screen. Stay away from this place as the maintenance is horrible, it's filthy, the driveways are falling apart as well as the units (See photos) and the whole self-service thing is awful.

We have been happy with our locker. Everything was waiting for us when we got there!!

The whole kiosk idea sucks to hard to get help and information when needed this place has the lives and memories of people customer service should be paramount ..

3 rate hikes in 15 months. Absolutely ridiculous. Who cares about customer service when integrity is fluid. Find another place, sign a year contract.

Marisa was the best she is very nice.

Marissa is the site manager here, and she’s provided me exceptional service since I’ve been a customer. She’s always very polite, and very helpful. Not to mention I was late on my payments, and she was able to work with me so that I don’t lose out on my storage unit. Units are clean and temperature controlled. Very pleasant experience. I recommend!

Marisa is exceptional. She is always there, always pleasant, always helpful. She deserves 12 stars. Thank you Marisa.

I’m in the process of moving and needed a space to hold my things under I got my place. Marisa was very patient with me and understanding of the time frame I needed and gave me all the information I needed for the space. She showed me spaces and we picked the right space to hold my things. She was very kind and sweet, I highly recommend this public storage to go too!

Marisa was very friendly, polite and easy to talk. She was patient and helped me pick out the right storage unit for me, i was very happy with the service. And I will refer family and friends your way. Thank you 🙏 ☺️

The service was amazing! Marisa is very helpful. Every-Time I meet her she knows what to do and always with positive attitude! She does a wonderful job!

Easy access! Ppl were cool!

Had a storage unit here for many years until recently, since we live out of state. Marissa in the office was especially helpful. Would recommend!

Go here if you love yearly 15%+ rent hikes and absolutely no help when rodents infiltrate your climate controlled space!

Periodically there are issues with auto payments being properly applied

Well I want to say there is 2 lady's that are great at this location,Marisa and Nicole, They deserve 10 plus so nice and helpful,!!

Upon arriving on a super-frigid Saturday in early February, the bay door was frozen solid to the ground. The staff member was actually on her way out (the office was closed) and I ran over to her car as she was warming it up. She immediately went and got a shovel and followed us to the unit. When that wasn't working, she went back and got ice melt/salt. We got in!! Excellent service. Great attitude.

Visiting this facility I met Marisa who was very knowledgeable of her job. She polite always smiling through her mask and so very helpful. Please give her a raise in her pay. Thank you

Marisa and Nicole was very professional and helpful as well as polite. I highly recommend this location because of how helpful they were.

Ease of access to facility with gated security. For long term customers. Hope corporate would take into consideration of offering lower rates and locking in those terms for the duration of the rental."

Associate provided great customer service

Yes the service representative I talked to mrs.Nicole was so helpful when I came into the business she was respectful and caring to help me out picking the right storage space for my stuff

Marisa and Nicole has very great customer and answered all questions needed about renting a unit I look forward to using the services in the near future