Public Storage Self-Storage Units at 5420 Randolph Road, Rockville, MD
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 52/moSmall 5'x5'
$ 52/mo $69Best Price Label
- Climate Controlled
5'x5'Online only price$ 52/moSmall 5'x5'
$ 52/mo $69Best Price Label
5'x5'Online only price$ 66/moSmall 5'x5'
$ 66/mo $88Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 70/moSmall 5'x10'
$ 70/mo $94Best Price LabelHurry!
5'x10'Online only price$ 97/moSmall 5'x10'
$ 97/mo $129Best Price Label
- Climate Controlled
7.5'x10'Online only price$ 120/moMedium 7.5'x10'
$ 120/mo $160Best Price Label
10'x10'Online only price$ 121/moMedium 10'x10'
$ 121/mo $161Best Price Label
7.5'x10'Online only price$ 126/moMedium 7.5'x10'
$ 126/mo $168Best Price Label
- Climate Controlled
10'x10'Online only price$ 178/moMedium 10'x10'
$ 178/mo $237Best Price Label
- Climate Controlled
10'x15'Online only price$ 315/moLarge 10'x15'
$ 315/mo $420Best Price Label
- Climate Controlled
Nearby Self-Storage Locations
Self-Storage Near Rockville
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Rockville Storage Units Near Rockville Pike
Storage units near the Rockville Pike make it easy to get organized in Rockville. This location is also accessible via the Metro Red Line.
Keep your car trunk clean and get your hall closet back with a 5x5 storage unit, perfect for holiday decorations, sports equipment, personal records, and extra luggage. Don't forget to throw in your golf clubs after teeing off at nearby Woodmont Country Club!
If you need a little more space for bikes, patio furniture, or camping gear, we also have 5x10 storage units suited for a slightly larger haul.
Get organized once and for all with a 10x10 storage unit, which can hold all the furniture, old clothing, appliances, and electronics you've been tripping over at home. Why say goodbye to your belongings when self storage with us is so easy!
With easy access to Washington, DC, this location is great for commuters or anyone who wants to enjoy capital attractions like Dupont Circle or the Smithsonian Natural History Museum.
Whether you're looking for indoor climate controlled storage units or outdoor storage units where you can drive up and unload bulky items with ease, Public Storage in Silver Spring has got you covered. For the easiest experience in self storage, use our our eRental program to book a contactless move-in today.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 471)
This company has fair prices and offers discount web rates and some first month specials too. I am a returning customer and the new manager, Donzaya is great. Moving is tough and it’s helpful to have kind people to assist with the process.
I highly recommend renting a storage unit at this location. Donzaya went above and beyond to ensure that I completely comfortable with my rental. 10/10!
Quick and easy sign up
Store manager Rodney is awesome.
I have been 5 years with PS and they have been respectful and committed to the company Donzaya is friendly and I was never disappointed with the service
The management is very attentive great customer service!!
Donzaya and Rodney are amazing they are very helpful! The property is clean and well maintain! Very secure !
Great service. Easy to set up. Highly recommend! Great Labor Day prices.
This place literally closes at 9 PM, and you can't even use the gate code to get in. I came back from a long drive to Virginia at 9 30 pm, to return my uhaul truck, but had my car still inside the storage place, I live an hour away and couldn't get inside the gate. What are gate codes for? In my life, I have never not been able to access my stuff at any other facility, this place even had an after hours 800 number on the display, they answered, but couldn't help me! I had to drive the uhaul truck back to Frederick and come back at 6 am. to get my car out. This is a disgrace, and they should pay me back for my wasted time at 100 an hour because, that is the rates they charge!
Great customer service and professionalism, which is so hard to find nowadays. Highly recommend it.
Good customer service from managers
Friendly staff. Jenn is great and very helpful.
It was friendly,respectful and fast customer service,thank you for your service.
Great customer service from Donzaya very helpful
Excellent customer service and very patient help
Fast and convenient service
This location and mangers are very helpful
This storage place is amazing! This was my second time using their services. The place is nice and well kept. Donzaya went above and beyond and was able to answer all my questions regarding my storage needs and I left feeling satisfied. Keep up the great customer service!
Donzaya gave great service keep up the good work. The facility is always clean and well maintained manager on site is very professional
I used this storage facility to temporarily store my things between leases. The employees were very nice and professional!
Donzaya has outstanding customer service . Her knowledge and familiarity with everything about her job made it very easy for me to want to rent a storage unit from your facility. She is so happy to assist doesn’t matter if the call of duty is large or small … she is quick, smart and does it with a smile. Donzaya is a asset to the company and would make a outstanding employee in the corporate field . . You should send her to teach other employees how to have outstanding customer service . Besides it’s the people that you hire that represent your company and she’s a keeper! Keep up the good work Donzaya ! Best Regards ILLian Chavis
I appreciate the helpful service at this location!
I love the location also Donzaya helped me every step of the way. Can't beat the price I would recommend to anyone looking to store things
Donzaya , I would like to thank you so much for your patience with your seniors, with your knowledge of using the public storage app ,and helping me to find other options to keep my storage there instead moving to another location,she was a great help, and I recommend others to use this storage, because you have great customer service and she did a great job.
Received excellent customer services from this location. The customer associate, Donzaya, was very pleasant and customer oriented. She was instrumental to helping me understand the public storage App usage.
The manager was helpful and made the rental quick and easy
A great experience working with the Randolph Public Storage location! Donzaya was a great help, very professional and prompt. She knew exactly what she was doing and made our trip stress free. We appreciate you Donzaya!
I had a wonderful experience in Rockville Randolph Road. The storage man was so professional and kind. I think his name was Mohamed. You definitely need more people like him working for your company.
Danzaba gave Good service
Donzaya went above and beyond to help us get the storage we needed. She switched the name on the account for us and made sure we got the price we were seeking. A plus for Donzaya!
Good visto-me service and clean property
Great service Donzaya was wonderful and so sweet and professional and a nice person
Donzaya gave me great customer service
From the reservation to move-in the process was seamless. When I returned the lock since I had one already, Donzaya had a cute smile at welcome. She made me feel I chose the right storage. Ya'll need to promote her. 🥰 💵
The property manager is really great and helpful.
Quick and easy. Staff is very patient and helpful.
Excellent service always and great customer service from the Manager
Donzaya gave me good customer service thank you for all your hard work. You are the best!!
I’m very happy with the service
The best place
Very helpful thank you for the great customer service
I initially posted a good review, but slowly everything came through the surface. I had my belongings in storage due to COVID and going into telework. I moved to another state to telework and take care of my mom. Public Storage took advantage of this and nearly tripled my rent. So I rented a uhaul to move my things cross country. It was the middle of summer, and so hot I nearly passed out, because of course they don’t have fans or AC in the facility (unless you pay for climate control). I found a roach crawling around. Things were stressful as it was trying to pack everything in time to drive 20 hours home, but they had the audacity to give me a “courtesy” warning for leaving the storage facility a minute late at 9:01pm. Give me a break 🙄
Great customer service Donzaya got me the best deal and space. Highly recommend
Quick and easy move in
Donzaya was very helpful
Great service! Donzaya was very helpful with the process. I totally recommend if you’re in need of a storage unit!
Donzaya was very helpful and kind great customer service
Donzaya was helpful
Donzaya is helpful great service
Quick and easy service
Great service quick and easy
Donzaya Is Absolutely amazing, there should be no Reason she isn’t the regional Manager, i will literally Not buy a Unit unkess its from her. Pay Raise Promotion and Special accommodations shold be considered
First off Donzaya was the most helpful and sweetest person. Dhw was able to get everything taken care of for me and in a quickly manner. So glad I chose this location!!!
Donzaya is absolutely the best. She Is extremely courteous and knowledgeable. Iwill do business with her again and I encourage others to as well.
Great service quick and easy
Great customer service Donzaya was very helpful and quick and easy
Great service overall.
So far so good - helpful staff, convenient location, decent prices all things considered.
Called in this morning to check office hours, was told I could get in after they closed at 6pm. Sitting at the gate at 915pm, now homeless as I move out of state, gate won't open. Customer service said there was nothing they could do and to have a nice day and hung up on me. Guess I'll sleep in the parking lot until 6am...
RUN. Run away from this company/ location and FAST. I rented an overly priced indoor, temperature controlled, room and it was absolutely disgusting. All my belongings are covered in mold and stink. Complete waste of money. To clarify, I wasted over $2,000 on just rent AND all my items are damaged. Other reviews here have to be fake.
Great location, staff was nice and very helpful, facility was clean definitely recommend
Dan zags is awesome, knowledgeable, attentive, helpful, pleasant. Give her a raise! Thank you Public Storage.
I had Donzaya as my customer rep and she was very helpful, professional and graceful. I will recommend this business to everyone. Also the property is very clean and I feel safe there.
Very clean area. People very friendly and professional.
We have been tenants of this property and have always had a excellent experience. This past week Shannon was very helpful with downsizing into a smaller unit. She put us in a very convenient location in the building and we truly appreciated her help.
Shannon was great! She was friendly and very helpful with my specific needs. The unit was clean and ready for move in. Thank you for good customer service!
The service here was amazing! The staff made the whole process as swift as possible. Unit & walkways we’re clean which honestly, made me feel a lot more comfortable leaving my items. First storage space and I am definitely pleased!
This Randolph Rd. location has friendly and knowledgeable staff. This made the process of moving easier for me overall.
The staff were incredibly friendly and the entire experience was straightforward with no hassle. Would definitely recommend.
The storage environment is perfect and the customer service is outstanding!! Kekeli made sure we were taken care of and helped through the whole process. Very great customer service!
Kekeli provided awesome service in my immediate time of need. I would recommend of customer service alone :)
Great staff and services
Rodent problem spoke with the district manager she was awesome was able to work something out would rent from here in the future after they take care of the rodent problem just disappointed that my couch was ruin and my kids toys aswell but over all happy with eda help
Kekeli at the front desk was really helpful and friendly, saved me a bunch on my storage rent!
The location is great. The property manager was great very fast efficient and very mindful and helpful to my time and situation.
Kekeli made my experience amazing!
I had to make an update to my reservation and Keke at this location was incredibly helpful with the changes. She helped me find not only a more suitable unit size than I originally planned for, but at a great rate as well. I'm very happy with the service and friendly interaction.
This was our first time renting a storage space and the property manager Kekeli was very nice and welcoming. She didn’t have a problem answering all of our questions and was sure that we left satisfied and happy. And we did leave very happy with the customer service she provided!
I love this location. Very clean and organized. Thank you Kekeli for helping me with a storage I was looking for.
Came in today to get storage was greeted well and given excellent customer service. Shout out to Kekeli!! Ask for her!
Great price and great customer service. Thank you Kekeli!
Kekeli was very friendly and helpful
Love this place and location best rates around the area thanks to Kekeli for all the help was super friendly and very attentive got what i needed make sure to get your storage space from her
Kekeli was excellent... best service I've recieved in so long.
Great service !!!
Kekeli was wonderful in getting us our new storage unit. She was friendly, helpful, thorough and patient in getting us what we needed. Absolute pleasure to deal with and one of the best Public Storage staff we have encountered.
Staff is always great, every time I bring my mom the place is so clean, they always have moving carts available to help us
I recently moved out of a three bedroom apartment and had to move into a one bedroom and a den because of the pandemic and I was in a terrible mood I was moving all week and I just really was down and depressed. I’m so happy that I came to Public storage and met this nice young lady and she help me pick out the perfect storage unit that would fit all of my belongings. Her name is kekeli! Such a sweet young lady that keeps a smile on her face. She explained to me in detail any answers to my questions and was just over all well rounded and great!!! I only plan on having my stuff in this unit for maybe a year when my lease is up on my new tiny apartment lol, and I can move back into a three bedroom but she reassured me that my stuff is safe and help me through my tough time. Thank you so much to kekeli you really was my storage hero this day!! Anyone looking to come to rhis location ask for kekeli.
Super easy online experience made getting space needed easy! Once at facility, Kekeli was awesome and had all the answers to my questions!
Keke was very professional and answered all my questions asked. Thank you.
I've rented with public storage in the past but this was my first time at this particular location. The property manager Kekeli was wonderful with her customer service and was the one who assisted me on my first visit. She was well mannered, patient with helping me and other customers through our rental process. She was clear with all the information given to me and answered any of my questions and concerns. Definitely appreciated her customer service!
Kekeli was wonderful, thank you the impeccable customer service !
Great help from Kekeli. Definitely recommended! Good and fast service with great customer service.
Kekeli was very helpful and got me the unit I needed very fast! Unit was clean and ready. Thanks Kekeli!
Ms. Kekeli was most helpful with leasing the unit. Highly recommended.
Kekeli was excellent to work with! She went out of her way to find me the best storage unit available and she also followed up with me multiple times to make sure I received everything I needed.
Kekeli was wonderful to deal with. She is an excellent customer support representative. Very helpful and very friendly. Highly recommend her !!!
Amazing service. Krissia was very sweet and helpful. We recommend this storage company and we recommend Krissia!
Kekeli has made it so easy to deal with our storage needs during our move to Maryland.
Ms. Kekei, was very patience and understanding, look forward working with her and Public Storage staff.
Kelemuwa and Shannon where great customer service Keep it up Good job
Location is a little hard to get in and out of because it's on a major street, and I definitely recommend calling or going in person because the online check out is confusing
Kekeli made my experience so great and I only want to store my things here now!
Kekeli was awesome from the start. I was running late to the appointment and I was thinking I was going to get a stern response instead I got a “it’s okay take your time” it’s a breathe of fresh air. Kekeli was very helpful and polite. Also they had an awesome deal. I would recommend this spot to anyone looking for awesome service and a good deal!
Amazing service, from kekeli ! Thank you so much
Kekeli was super helpful!
Just got a new rental unit here. The customer service from Kekeli was wonderful. She is really helpful and very friendly. Thank you so much .
Great customer service I had in a long time thanks Kekeli
Kekeli gave excellent service and helped me find the perfect sized storage unit for my stuff
Very good customer service and friendly!
Aaron was super helpful with pricing and information about the storage making this an easy and pleasant experience
Fast service, clean storage areas, and helpful staff! Aaron was super informative, and really helped me on my decisions of renting here!
Aaron was helpful, showed us to the unit, and provided an excellent experience
Ms. Kekeli help me a great deal from when I walked in till I signed the lease. She was professional, detailed oriented and very thorough. I would highly recommend her for excellent customer service and predict great success.
This was a very fast and friendly experience. I appreciate the professionalism and courtesy.
Kekei was great! Everything was fast and easy. I can always depend on PS for great customer service and this time was no different! Thank you!
Aaron was very helpful. Warm welcoming. Everything was perfect. Update: We used their services 6 months. I went yesterday to close the contract (cause moving). Again, Warm welcome and Aaron is still very efficient. I recommend this place !!
Great service , polite . Got me in and out quick .
Wow such a good experience from the time I walked in Kekeli had such a warm personality and walked me thru the process of renting a unit we appreciate the kindness and attention she gave us!
Kekeli was awesome great service
Kekeli was excellent and polite.. thank you so much
Great person! Awesome personality and very friendly !
Aaron, excellent service !!
Had a great experience here! Big thanks to Kekeli for all of her help with the process!!
Kekeli And Aaron were very helpful in finding me a storage unit. I would definitely recommend Public Storage located in 5420 Randolph Rd. Rockville MD, 20906 to friends and family.
Kekeli was very helpful and my storage experience was great! Our stuff stayed in temperature controlled unit and it was easily accessible when we moved. I would totally recommend this location.
Great prices compared to all of the other nearby storage units, and great customer service from Kekei!!! Very friendly and kind and a very proficient agent!!!
Very helpful advising best way to get the right storage for the best price for what I needed.
Kekeli & Aaron were great!
Great customer service
This was my first time with public storage and Kekeli was awesome. She was extremely patient and courteous of all my questions and set me up with a great unit.
Kekeli & Arron were very friendly & helpful.
Kekeli was so sweet and informative of what needed to be done to make my transition smooth. She explained everything and was so patient. Thanks so much for the great service!
Great customer service from Aaron and kekeli I was very pleased thank you.
I worked with Aaron yesterday for a 5X10 unit. Very professional and courteous. The unit and storage facility is pretty standard. They have carts for use. Everything seems to be in full working order. Didn't have to ask for anything. Place is kept neat. Didn't see any trash or liter.
Aaron was very helpful and efficient checking me in. The facility is safe and clean.
Staff is great and extremely helpful! Easy to get in and out in your own time.
Kekeli and Aaron were excellent! Thank you so much for everything
Aaron was very friendly and helpful with setting up my storage plan. Great staff and facility make this an easy pick for safely storing your belongings.
Kekeli was wonderful and very helpful. Thank you so much!
Super friendly and helpful, fast and efficient!
Kremlin was excellent ! Thank you for your help, I will recommend to others 💕
Very helpful and sincere. Will definitely use again the future!
I highly recommend this location. The facility is clean and very well maintained. Aaron was very friendly and helpful with questions during check-in and provided excellent customer service.
Kekeli’s customer service was the best!
Kekeli, was very helpful and answered all the questions I had. I would recommend public storage to anyone.
Kekeli it’s very professional and accommodating, great customer service!
Public Storage was easy to work with to make a reservation and set up auto-payments. The unit was very clean and dry. Kekeli was very helpful during check in and made the process very easy.
Aaron was super pleasant and helpful!!!! Saving so much by switching to Public
Aaron customer service was outstanding
Amazing service Aaron was amazing
My rental experience was GREAT!!! Kekeli was very welcoming and informative. The unit& property was clean &well maintained.
Kekeli was great helping us select a unit and getting us all set up. Very nice and professional. I feel great about leaving my things here!
Kekeli and Aaron gave great customer service. The facility and unit was clean and well secured.
I rented a storage space from ke Kelkeli she was very helpful at providing me with a nice unit also very kind and friendly. The whole process was easy and comfortable
Kekeli was wonderful, great customer service
Staff and facilities are top notch. Kekeli made the move-in process a breeze. Definitely recommend to others!
Quick registration , clean facility , the receptionist was very nice and welcoming.
Kekeli was extremely helpful I enjoyed her service.
Kekeli was such a pleasure to work with, thank you so much ! excellent customer service
Was great help from the beginning
Excelente customer service from kekeli ! Gracias
Kekeli was amazing!!! She made the process super easy for us. I highly recommend this facility.
Kekeli was quick, informative, and helpful during the registration process!
Kekeli & Aaron are always such a pleasure to talk to when I come and make my payment ! Excellent customer service
I arrived tired and upset because of my previous encounters throughout my whole day . Kekeli changed all of that around for me terrific customer service !!!!! Very hard to find . I appreciate the service .
Parking lot is a bit cramped, but the staff let me in quickly so I could get the truck out of the way. Kekeli helped me quickly rent my space so I could get started unloading. Maintenance was working on site to keep the site nice, and he's clearly here often so problems are addressed quickly. If not for lot space, would be give stars (Kekeli was awesome!)
Very Professional and punctual, fantastic service all around. Explained the differences and went in depth for what type of unit I needed. Thank you Kekeli & Aaron !
really friendly and helpful customer service team. clean storage. nice place.
Kekeli has excellent customer service. Thank you!
I arrived a little irritated with the whole storage industry and Kekeli who checked me in was very pleasant and understanding of my irritation. I just had a bad experience trying to get the storage space I had reserved in the morning at a competitors location down the street which they had given to someone else. While in their parking lot, I went onto the Public Storage website and reserved a larger space for a comparable price at PS less than a minute away.
Five stars for Kekeli.
Quick, easy process
Kekeli is an extremely informative and helpful lady. Answered all my questions and was positive despite the rain.
Very friendly service. HIDDEN FEES of $20.00 for a lock and $15.00 for insurance.
Aaron was very helpful and kind. He greeted us with great manners.
Kekeli was extremely helpful to me and others and made the entire process quick and easy as can be
Nice customer service. On time
I didn't have any problems here other than no climate control. The staff is great.
Aaron is awesome and kiki is awesome great customer service.. really appreciate it the service
MY EXPERIENCE WIRH MS. KEKELI WAS FABULOUS...AND VERY INFORMATIVE...AND MY BILL WAS PAID ON TIME...
Kekeli & Aaron were very helpful and courteous. I would highly recommend them.
My tour of the units was extremely informative on all levels from the climate controlled units to the sizes that were available.Kekeli was very helpful with letting me know about all the moving supplies that I needed to make my move less stressful and being prepared with storing all my items so that they’re protected during my storage time.Thank You
The on site manager, Kekeli, was very helpful in assisting with arranging for a storage unit to meet my needs.
Kekeli and Aaron are wonderful
Kekeli was good and answers all my questions. She is great.
Greats costumer services was great
Kekeli & Aaron were excellent, thank you for helping me find the perfect storage for a wonderful price!
Kekeli, was very friendly and prompt to assist right away. Prices were great with the fall special. Take a look before going anywhere else.
Kekeli was very nice, informative and professional. I had a very good experience at the store
Convenient location . Secure premises. Staff is cool. I must update: Staff is still cool. Premises remain secure. However, on our recent (2nd) rental, we received a basement unit. I noticed some water stains on the floor. I was assured the issue was resolved. Ok, no worries, besides we purchased the insurance if a flood came through Rockville. Well, no flood came but I noticed some water lines on our boxes, some wall hangings and our rug on a later visit. Staff was attentive but Orange Door insurance was who we had to file a claim with. We didn't file a claim because the deductible and the time we had to take to file-sort and take pics- damage weren't worth our time (with two smallies and a narrow window of time to sort our stuff out and move it). So we counted it our loss-as it was documents and some used home furnishings lost. Also, the price went up once or twice during our rental. So we thought we got a pretty decent rate (not a promotional rate, just their rate) and then the price crept up so we essentially ended up paying for our stuff a couple times over. Storage was a lazy choice and we definitely paid for it.
Kekeli & Aaron were wonderful
Kekeli had excellent service and was very accommodating and PROFFESIONAL. A true 5 star employee.
Kelley & Aaron attended me. They were very polite and very helpful in accommodating us according to our desired storage 👍🏼
Kekeli was great, made this process fast and easy!
Kekeli $ Aaron She was very nice explaining everything to us so friendly we went through everything very fast thank you so much 🥰🥰🥰
Has been very nice and help through are settling up the storage space 👍👍😁😁
Kekei was helpful, fast & knowledgeable!
Aaron was really helpful when helping me pick out my unit as well as letting me know what promotions were available at the current time! Will definitely recommend!
Kekeli is a very delightful person. She was very professional and knowledgeable about everything. She made my experience today wonderful..
Kekeli was a big help to me and my mother and she was very very sweet. She also helped me find a few more places to get my nails done lol overall she gave us a very welcoming experience.
Kekeli & Aaron are the best !!!!!!
I had a great experience. Want to give a special thanks to Aaron he is very polite and helpful. He really took his time to explain everything, awesome customer service!!!!
Had a very good experience. Kekeli was very professional and through, and explained all of the policies and access. The storage unit was clean and ready for us to move into. I think we made a good choice!
Amazing service I got from Kekel very professional.
Aaron assisted my fiancé and i with our storage. His customer service was outstanding! Very professional and polite.
Excellent office staff (special thanks to Kekeli & Aaron for their quick help). Reasonably priced storage and good location (right next to a Uhaul).
The location was easy to find, rates were competitive and the building itself appears to be in good condition. I was also very satisfied with the level of service I received from both employees (Kekeli and Aaron) on duty.
Aaron has great customer service! Thank you!
Kekeli gave me excellent service. Thank you so much!
Great customer service,
Man, Kekeli rocks!! She was amazing explaining me all the details about my storage place. High recomend this place!!!
Kekeli was amazing! I was moving into a unit after moving out of my apartment in North Carolina and knew I had to be there before closing time. As it was getting closer and closer I realized I was cutting it very close so I called her one hundred times to keep in touch and she still greeted me with a smile when I arrived! Good storage unit, great staff!!
Kekeli was so very nice and friendly. She made so many great suggestions and her overall guest service was incredible. I recommend this location for many reason. The area, the staff, and quality of service
Excellent customer service by Kekeli and Aaron, very clean property I would highly recommend renting at this property.
Aaron is very nice
Aaron’s help and service was second to none!!!!
Watch out! Your car will get locked in if you're inside and it's closing time. It's just a normal storage place. Not too bad and not amazing. Good service and the people working there were amazingly kind and helpful.
Very nice and clean storage unit. Staff is very friendly as well. Highly recommend it.
Great service and storage was everything I needed.
Amazing service ausome professional curious service
Awesome！ Serious and responsible in work, proactive, fully qualified for the work, dedicated to the work, ready to help others, get along well with colleagues and good at cooperation Be conscientious and enterprising in work and play a leading role Serious and responsible in work, proactive, obedient to the overall arrangement, dedicated, solid business knowledge, excellent business level, get along well with the north district managers, set an example, competent for the north district manager work; Moral integrity, solid work, code of conduct, treat the area responsible for effective guidance, and put forward constructive Suggestions; Highly dedicated and well behaved
Great staff especially Kekeli who was professional and helpful!! Thanks Kekeli for everything!!
Kekeli was great, thanks so much for your help!
Kekeli was great! She explained everything clearly and ensured I got the best unit for my needs.
Excellent customer service! Kekeli was amazing and very friendly.
Aaron was outstanding. Answered all of our questions, walked us to different units so we could get a good idea of the size unit that would suit our needs.
Kekeli is a pleasant rep for public storage. Very easy process!
Aaron was great! Good customer service . Thanks place is decent .
Great people working here, very helpful
Aaron & Kekeli were great !
Kekeli and Aaron were the best, I’ve being having a terrible day and they actually made me smile,. They were both so professional and patient great customer service
Kekeli was so helpful and so patient! She even helped me mentally strategize organizing my things.
Super friendly, helpful and nice staff!!
Kekeli is so sweet and professional!
Kekeli was great. Provided all the information I would need and made sure so understood. She was polite and I could tell the customers appreciated her because they were all smiles, remembered her name and greeted her. Access to the facility is only available until 9pm which isn’t great but the service I received makes it worth it. Unit, hallways and elevators were clean
Aaron and Kekeli did a great job. Facility is clean and it was easy to move our stuff in.
Kekeli is really approachable and very understanding. She assisted me in my rental and made life easier for me.
Kekeli and Aaron were so helpful, and friendly!
Aaron was fabulous! Great customer service! Very helpful.
My family and I been using Public storage at this location for over 10 years, never had any trouble. I must say tho that one of their employees, “kekeli” is honestly one of the most helpful and nicest person there. Never fails to make sure we’re satified. Greatly recommended!!
Came in 20 minutes before closing and Aaron was great with great service answering me questions and helping me out with picking the best size storage for me. Overall great experience
Kekeli was very friendly and professional throughout the whole process even with all of the questions I had for her. First time ever needing a storage space and definitely will be recommending you guys in the near future.
KeKeli is great worker.
Kekeli is the truth, she was approachable, friendly and easy to talk to. She made looking for storage space fun. She was informative and knowledgeable.. I'll definitely recommend Public Storage just because of her.👍
kekeli is fantastic, I would recommend this storage facility to anyone
Customer service experience was quite well. I had called in and spoke to Kekeli who informed well on the rental storage best fit for me. Very satisfied with her patience with me talking via phone through the possible rental options. If looking for help I suggest her to speak with!
Aaron & Kekeli assisted me in my rental. Their customer service A+ outstanding! They were very helpful and answered all of my many questions. This is my first time renting a storage unit, let me say it was a quick process and I'm glad I had such helpful assistance. Thanks!!
The building constantly stinks of cigarettes. Management is generally unhelpful and the customer service line is useless. I’ll cut my arm off before I give this company another penny.
Aaron & Kekeli are great I love my new storage unit. Super clean and well maintained facilities.
Very helpful Aaron and Kekeli were awesome thank you guys!
Randolph Road location - fantastic staffing.
Kekeli guided me through this whole process and I had a wonderful experience during the rental of the unit. I highly recommend this business for storage!
Great service, solid storage.
Best and cleanest storage in area for the price
Great sales person. Wonderful customer service .👍👍👍👍😃😃🤗🤗
Kekeli and Aaron great customer service! very helpful with all I needed.
Kekeli Great tour skills and personality. Helped me pick the storage unit I needed and saved me money!
Kekeli has been so helpful! I would definitely recommend Public Storage on Randolph Road for all your storage needs!
Kekeli is understanding and informative. She has a sincere and welcoming personality. Moving is hard, sorting storage is stressful. My positive interaction with her made a difference.
Kekeli was very helpful, knowledgeable and quick
This is the best storage location you can rent. Kekeli and Aaron were very friendly and Helpful Great experience 👌🏼
Aaron & Kekeli at this facility were extremely nice and accommodating. Would definitely recommend anyone going here
I recently rented a unit on Randolph RD in Rockville, MD. Kekeli was a pleasure to work with! She greeted me with a warm smile and answered all the questions i had, took me on a tour of the facility and helped me find just the size I needed. Kekeli was terrific and the place was nice and clean. Just wanted to say thanks! Customer service was great!
I only came in to buy a couple of boxes but Aaron and Kekeli made my experience so fun. They’re so sweet and Pleasent. Public Storage please keep them forever hahaha :)
Great service! Tabitha was very helpful and polite.
The lady is very nice and knowledgeable
Very nice services
Friendly and Great customer service!!! Nick was very helpful and answered all my questions. Thank you!
KC was amazing he was prompt to call for our appointment. He was ready to take me to the unit that I picked on line. I then came into the location on Randolf Rd to very friendly service. I definitely recommend this location for sure! Kc knew all the ins and out so he was very informative. I feel like I'm in good hands
Nice location , great service from staff
Kc did a amazing job heloihe me digfig out what size stroage unit to rent
Very friendly to my father and mother Mr. and Mrs. Soumah would recommend anyone to go with this storage business will treat you right and save you money
This company has fair prices and offers discount web rates and some first month specials too. The two employees that have helped me are patient and helpful w all my questions and helped me find the best deal for my needs.
Great service. I was very impressed. 😄😄😄
Great unit and KC helped with an awesome deal!!! Quality service overall
KC helped me out alot he was great 😀
KC and staff are great, they have lots of great supplies for moving and were super helpful with all my questions about moving and packing
Made a reservation for 7.5x10 air conditioned unit. Clerk told me that even though I reserved air conditioned, they were out of them and he could offer me 10x10 at double the cost! What’s the point of making reservations?!
Kc was really helpful!!
Received a call today from Danielle she’s totally unprofessional.. this women confidently told yes I hung up the phone on you!! The service that I experienced today is not the service Manager KC has demonstrated to his customers.. KC please train this lady or choose another staff member to work for you on your days off...because Danielle very rude!!! Manager Christina, please contact me Danielle certainly aware who she hung up on today 6/11/2018 approximately 11:35 am.
Nice facility and reasonable prices.
Great service from tiera!
Service was great. Danielle was a delight and answered all of my questions. Will definitely recommend this place.
I came in today, KC and Danielle were so courteous, knowledgeable, and work well together. I've rented with public storage before and these two by far were the best experience I've ever had.
Excellent service from KC and Danielle, they were extra helpful and kind. This is my 2nd time renting here and KC has been so helpful for both my moves
You have a special for a 10'X10' space for $166 rent. Is this only for the first month? There is a move in special of $25 to move in. What is the monthly rental rate after the 1st month? Is it still $166? and what are the monthly fees? Thanks!
We’ve have storage here for over 4 years and KC and everyone else has been amazing. Thank you!
Service A-ONE , but the online price quote was WAY LESS than the desk quote.The online quote sucked me in ,THAT is NOT good Business.The rep. at the store need to show the online how to do the job RIGHT.KARL
Excellent! Super fast!
Thank you Joshua for helping me get more packing supplies today! Always clean in the facility, and excellent staff.
Service was great.
It's this one polite and excellent worker named shakeyta. She is awesome at her job and is very nice . Thanks again shakeyta. I'm glad to have someone here that's so kind like you !!
I been this storage more than 3 year , great service and manager KC very friendly helpful
great location and KC and staff have always been helpful to our family when we needed storage
Thanks to KC, great help and he saved my butt! Thanks!
Very personable and efficient. Casey was a delight.
Clean, lots of carts, friendly staff and good prices.
My first time ever using a public storage was a experience to die for. A young lady by the name of Shakeyta helped mr every step of the way. She was very polite and professional. She made sure i knew my options and help me choose the one that worked best for me. She also extended her service and carried a couple of bags for me I let her know that she was awsome and i look forward to come back to her location!
Excellent service, affordable and good value! Amazing staff too.
Checking in and out was easy. KC was very helpful and made the process easy. Location and everything else was very convenient as well.
Great and understanding assistance. Much appreciated.
I am a strong believer in acknowledging good customer service. Today I began the process of moving into my storage unit and KC has made it a great experience. His friendly, welcoming demeanor makes you feel at ease and I highly recommend his services.
Service was great. The move in was seamless and pain free. Will definitely recommend this place.
Last minute booking great customer service by KC
I got very good service kc was so helpful and very nice person
We bought boxes and some other moving supplies which were excellent quality and the service was top notch. They even look loaded everything into the car for us
KC was amazing. Super smooth process. He was willing to show me all the storages and made it easy to choose. Made everything really easy.
These guys are great. Attentive, pleasant, always service with a smile.
Tienen muchos ratones.. .
Joshua was extremely helpful and professional setting up my account. He was very patient and knowledgeable. He went above and beyond to make sure I was comfortable with the property. Thanks Josh!
KC is awesome!! Very helpful, knowledgeable, competent and friendly. Suggested ways to save money and advised on how best to store my stuff. Wish all places were like this. Will recommend KC to everyone as he is great to deal with!! Be sure to use THIS location if you have to store stuff :))
I prefer coming here and paying my bill with KC in the office because the experience is so outstanding, I will continue to do this as long as I'm renting here
KC was very helpful and willing to helps in a very bad time for us. Wish everyone was as helpful in the service business
The staff were very friendly and helpful. They even tried to find me a smaller unit to help me save money.
KC was so helpful and made renting a storage unit so easy and stress free!! Great experience!! A+++
Awful, terrible, never again I highly recommend you do not use any public storage facility especially not this one. No one answers the phone but they will magically call you nonstop to collect payment. The property manager lied to me about the auction process and after they auctioned my things my balance was higher than it was before. He is not helpful. Pretends to be nice but these people do not care about their customers at all. this is a multi million dollar corporation you would think they could afford to get their employees phones or headsets to walk around the facility with if they are unable to be at the front desk. In customer service someone should always be able to speak to the customer and answer all calls. Do not trust your valuables with these crooks, specifically this location.
Love shay she was very helpful 😘😘
K.C. and staff are always extremely helpful. Friendly staff and a great location! 5/5 :D
Mr. John service is awesome his a nice man live coming to this public storage . At the randolph rd !!
Este es un ben lugar la atencio es buenisima
K. C was great, explained the whole process of registering easily, found us an easy access room. So pleased
Great experience. Friendly staff
Great experience. Easy. No problems.
Looked at this location to store our items and Daizy was friendly and knowledgeable. Stored there short term before will be storing when I need a locker again soon.
KC really put my mind at ease when I was so stressed out about being late a few days.He is just a Awesome guy
Went there yesterday had questions about moving supplies Daisy was really helpful also great deals on boxes.
KC is always very helpful and accommodating
Very friendly easy access secure gates best price in town
KC was very helpful when i visited, he was knowledgeable.
The property manager made everything easy from proving supplies to making sure moving carts were available. Excellent experience.
Their customer service is great and their prices are very competitive.
Sheldon was great and helpful for me and my family. An he help us out with the perfect box sizes. Thanks Sheldon
Great customer service! Was able to upgrade for the same price. Clean property, easy to handle, and felt property was secured.
I stopped by to take a look at a space and Tracy was very helpful and knowledgeable. I recommend this place for anyone looking for storage
I came in to buy some boxes and KC helped me save 30 percent on all my boxes. If you need storage or packing supplies i recommend this location
THE *$1 MOVE - IN SPECIAL is terrific considering moving can me expensive!!!! I recently rented a storage space of 10x15. I was able to make my reservation online with ease. Once I arrived at the location I was greeted with outstanding customer service by KC and Sheldon. They were able to bring up my information and process me quickly. He informed me about the rules and regulations and answered any questions I had. Sheldon took me to see my rented space, the unit was clean as well as the reception area that was also well stocked with supplies. You get access to dollies (huge plus). On occasions I had to interact with staff after my check in and they were always willing to help me an with an upbeat attitude. Ms. Tracy R. was also very professional and helpful as well. Although my stay was short, should I need any storage needs in the future I will certainly come to this location. Price- 5 Stars Customer Service- 5 Stars Hours- until 9 p.m. (IMPORTANT: You can not be in the property past 9 p.m.! YOUR ACCESS CODE TO GET OUT WILL NOT WORK (even if its 9:01)! Found that out, but had a good laugh with Ms. Ricks)). *add admin fees/taxes (first month less $40!!!!)
KC and Sheldon were tremendous. Terrific experience!
Sheldon was a great help and gave me all the help with knowledge about the spaces available. Thank You so much dude.
Been renting here for more then a year now and the service from KC and Sheldon is always great. They are always so friendly and helpful. The place is always clean and I feel my things are safe being stored here.
KC was so friendly and helpful. It was pleasure meeting him. Place is clean and looks well maintained.
Happy to be renting from Public Storage! KC and Sheldon are very professional and knowledgeable and an asset to the Public Storage facility business!
Very nice place. Clean and friendly professional staff.
I visited last saturday, and I had a great experience. Sheldon and Kacey were both very professional and courteous. Great experience and would highly recommend.
An employee by the name of Sheldon Wilson gave me and my wife the very best of customer service. I will be recommending this site to few of my business associates.
Extremely satisfied, Worked with KC and Tracy
Extremely helpful and efficient operation . Very clean and neat facility. K.C. was a pleasure to work with,
Great customer service. Am moving from South Carolina and Sheldon took the time to show me the facility and units. Very friendly and a great place. I highly recommend this place. I look for places that have great customer service and take the time to answer all questions and help you with your need. They did all of this and more.
Fantastic customer service!!! Very profesional and friendly
Sheldon and Kc provided excellent service. They are always in the office when I need them. A++++++
Tracy is the best manager. nice facility
KC was very helpful when I rented would recommend to my friends and family
KC and Staff at this location were incredible. They went above and beyond to make sure I got the right storage unit for my apt. I encourage anyone that is in need of a storage until in and around the area to go see KC and staff. In a time when customer service is out the window, it was refreshing to have an abundance of customer service while moving. They made everything so much easier. Thank you again guys, and I'll be referring you to anyone that needs storage.
It was great. Sheldon really assisted me easily with moving in to my new unit.
Tracy sold me on my unit. She answered all questions and relieved all concerns.she was very positive,funny and helpful. Thanks Tracy you are the best.
The facilities are clean and well maintained. I was really happy dealing with the Business Office and KC.
The staff at the facility has always been pleasant and cooperative. They are knowlegeable and have always assisted me with questions on billing, rates and the facility in general.
Sheldon was very polite and answered all my questions. I will definitely recommend this location to my friends.
KC, Tracy, and every employee that works here has always treated me professionally and with respect. The facility is clean & convenient. Their training was well done!
I'm with this location since 2005 and now we need a larger storage space. All the years we are with them the place is clean and very supporting staff to help on all the issues. I was helped by K.C and Sheldon which did a great job.
My experience with Sheldon was great I would recommend Public Storage Randolph Rd to anyone
Fast, Friendly, affordable and seems secure! What else do you need? OK, $1 move in and 15 % discount for online sign in :-) Great David G
Was great. No problems at all.
This is the best Public Storage that I've ever used. If it weren't for Casey and Kady the District Manager personal property would have gone to auction off. They all worked with me patiently on payments, even helped out with late fees. Honestly want to thank them so much!
This is the best Public Storage that I've ever used. If it weren't for Casey and the management service most of my personal property would have gone to auction off. They all worked with me patiently on payments, even helped out with late fees. Honestly want to thank them so much!
Great Service. ..stayed late to accommodate us...excellent!
KC, Sheldon and Katie did a great job for my family. We rented 2 storage units for two months then loaded the contents into a truck during the blizzard on 1/21/14. They made sure w had everything w needed to expedite the move. Great customer service!!
Excellent Srrvice. Tracey was very experienced and a gem to work with. Great customer service specialist.
Dana helped me & she was sweet, very curtious, fast & reliable. Great service. I would recommend them again
KC was very helpful and made the process easy and simple. KC was very accomodating and had us up and running with our new storage unit in record time! Thank you again for your assistance!
KC was absolutely incredible. Handled the process with the knowledge of a pro. Discussed all paperwork before handing it to me. Helped me with the location and got a push cart for me. I would recommend this to anyone in the area. AND, it's conveniently located in Rockville, so super-easy access.
It all started on the phone- KC returned my call after I began the on line process. I was warmly greeted by Ben and KC then, KC proceeded to show me the unit I was interested in and a slightly larger but more affordable unit. The service I received was top rate. I am in a service industry so it mean so much to me. Not only were KC and Ben friendly and informative, the halls were well lit and pretty clean given the industrial environment. Having an elevator and access to rolling carts makes my job so much easier. Thanks for your assistance and I'm looking forward to using my unit for several years. I'll certainly be updating my review as time goes on, but, for now it's all right.
Very nice space,clean and friendly
I opened my account on Sept. 1. The gentleman on duty, named Ed, was extremely helpful, friendly, and professional. I'm completely satisfied with the facility except for one improvement I'd like to suggest: more carts are needed to transport stored items...from 4-6, rather than just the two that are available.