Public Storage Self-Storage Units at 5420 Randolph Road, Rockville, MD

Hard to park fell off truck

Jason from the front office was able to help me with a few things and I really appreciate the friendliness and professionalism in how he was able to help me! Thank you! :)

Jason was very helpful in helping me with what I needed and was quick with his customer service. 10/10

I had a great experience using public storage. I was helped by Jason who provided the most excellent customer service!

Very clean!

Jason was amazing, thank you so much for all of your help today!

Wendy was great and helped me to book a space that I needed. She showed me the space and made sure it met my expectations.

Thank you James for all your help!

Thank you for all your helpJames! I appreciate your patience.

I’ve never written a review before, but I feel I have no other option. Yesterday, I spent over 30 minutes locked out of this location, unable to access my unit despite following all the required steps for Public Storage’s “contactless access” via their app. They also have a keypad option with a code, incase this does not work. My location services and Bluetooth were on, yet the system didn’t work. I called the customer support number posted on the door, only to be met with an automated system—no human assistance. I left a voicemail for the property manager, which has still not been returned. This morning, I called again and finally spoke to an employee. He had me confirm the keypad code I used last night, which he verified was correct. However, I was still unable to access the facility. He said he would check on it and placed me on hold for 20 minutes. I have a couch in my unit that I need to retrieve after hours in a few weeks, as I work during the day. The access is supposed to be until 9pm, but no employees are on premise after business hours. Given my issues with both the keypad code and contactless access, I’m worried I won’t be able to get in. I’m posting this in hopes that someone will address the issue and ensure I can access my belongings without further problems.

Eyuel is the best!! Very clean place.

Mr. Eyvel (Joel), Property Manager in Public Storage in Randolph Road assisted me today, January 24, 2025 with a rental question. He was very knowledgeable about Public Storage policies and is an expert in smartphones usage and computers. He is a great asset to the company. I thanked him very much for assisting me. George Yao, New York City.

Joel property manager Joel is very professional and knowledgeable. He made me fall in love with public storage. Great customer service. I will definitely recommend this business and this location

Eyuel is most def someone easy to talk to, very professional, and will get you situated with your storage needs. Customer service rep on the phone was trying to charge a little extra but Eyuel went out of his way to ensure we were getting the best price for what we needed! Thank you for all the help!!!!

Eyuel the property manager is amazing he help me rent a unit showered me space and explain everything answered all my questions there were 4 people in lone trying to rent a unit but eyuel effectively and managed everything well everyone that left left smiling and happy. Literally I would hire him as my employee. He cares he is fast explains well manage and i seen him my self as I was the last rental change bad issues to great outcome. Eyuel thank you thank you.

Eyuel Thank you so much for your help

Eyuel very informative profesional and quick and fast process

EYuel was very helpful and patient. He was explaning how public storage manages there costumers and there units.

Very good service!!! Eyuel did an awesome job and responded to all my questions. I will recommend this location.

It’s sad to say goodbye, but the great thing to this goodbye is more of a See you later. Public storage is a storage facility I’ll always return to. My experience was easy , convenient and stress free. Whenever I need helped or had any questions, public storage staff made it easier for me. Thank you Euyel for your help at the Randolph location today, You are awesome

This review is strictly for Simon, the property manager. He was very helpful in my move out and assisted me with my insurance claim, which I really didn't even know about. Very thankful for his insight.

I had an outstanding experience with Eyuel he was incredibly helpful and attentive. He went above and beyond to assist me with the issue I had. His professionalism and dedication made all the difference. I highly recommend Public Storage 5420 Randolph RD, Rockville, MD for anyone looking for excellent service!

Eyuel has great customer service and fast process and friendly I will come back again if needed thanks again eyuel

Eyuel os a great manager and keep The property clean. Thank you

This was our first visit to a public storage office and what I experienced was excellent. Eyuel, the staff I met has been very elaborate and kind. I can’t appreciate him enough. I now have all the detail I needed and I know what to do to keep our items in the storage. Many thanks to Eyuel for your guidance!

Eyuel was extremely helpful!! Went out of his way to help me. I could not be happier with my experience at Public Storage at 5420 Randolph Road in Rockville. From the moment I called the office and I walked in, Eyuel went above and beyond to ensure all my needs were met. The facility is exceptionally clean, and well-maintained, with top-notch security measures that gave me peace of mind. The easy access hours fit my schedule perfectly. Eyuel customer service truly stands out—he is friendly, knowledgeable, and always willing to help. Whether you need a short-term storage or a long-term solution, this places is hands down the best choice. Highly recommend!

eyuel helped me out with mg auction smooth process.he even help me pay my invoice went above and beyond .

Eyuel helped me today . Great customer service and professional.

Eyuel is very friendly and informative!

Excellent service that is well appreciated.

IF YOU WANT TO BE SCAMMED, RENT A UNIT HERE! This is my first time and last time renting with Public Storage. I had got the special they had at this facility, which was one month for a dollar. I paid the $30 fee + $25 for the lock. So if you think about it, the month really wasn't for a dollar anyway because you had to pay $30, which is basically for 30 days, but they just say it's a fee. The move-in date was August 17th. I get the lock I move my stuff in. About a week later, I got a call telling me that I needed to pay for the unit. I already moved my stuff in, paid for their Public Storage lock, and only had been there not even two weeks yet. I had to let them know what it really was. The lady saw in the system exactly what I told her. Then I get another call a couple of days after that saying that my stuff has to be out by the 16th of next month in order to avoid any payment. After that, I get another call saying that my stuff has to be out by the 14th. Well, yesterday, I only had one thing left in the unit. When I tried to get it out, I saw that a lock that someone from the facility put on the unit along with mine. I called, and they told me that I owe them $100, which is a blatant lie! I have the one month special for a dollar and haven't even been there 30 days yet! The lady also told me that they did not put in the system that they put a lock on the storage unit. She gave me the code to take off the lock and told me to put it in the lock box and said that she saw in the system my things didn't have to be out until September 16th. I took a video, of everything being out of the storage unit, proving it's now vacant and the lock being placed in the lock box with yesterday's date so they don't try to lie and say that they never got it. Whoever owns this facility is a scammer, but there's something called karma. What goes around comes around, and the owner will see... Aside from the scamming, the place stinks and smells like mildew. Also, it smells like they tried to cover it with mothballs, which doesn't work. It has a dungeon type vibe. In the unit there were tons of spiders and also there was fluid leaking on the floor what's damaged one of the boxes with my tv inside. If the rest of my boxes were we're on that side of the units everything would have been destroyed with mold and mildew on it. When I was there one of the other renters said it was the worst storage place they have ever rented from. I had to agree. By the way there were other lock boxes on other people's units and something tells me that it's the same situation they're trying to hold people's things hostage and get extra money by making false charges! I would not recommend it. STAY AWAY FROM THIS PLACE! UPDATE: First, they said I owe $100 then they send me an email saying I owe nothing which is corrected and then about an hour later I get an email saying I owe $301.00 when I signed up for the $1 for the 1st month special. I have video proof, will sue, and report to the better BBB and federal trade commission. I am not the one to scam!

I needed a unit quick and cheap. Maia helped me get my unit quick and the price was great. I love that it's gated as well

Very friendly service. HIDDEN FEES of $20.00 for a lock and $15.00 for insurance.

Great customer service.

Love the clean building and the staff is always helpful and onsite. Can't wait to move my things in

UPDATE: Maia continues to go above and beyond keep you the great work

Love this place great location staff is awesome and prices are perfect for what I need. Thanks Maia for the assistance

Recently started renting a unit here. It was a very smooth and efficient process. Samina, the property manager, was quite helpful provided great service.

Perfect location and price. I love him it's right next to my house I can walk there and the gate is a plus.

Cheap units and clean. Would recommend if u need storage this location is good

This is a really well run self storage, a pleasure to use.

Donzaya was a very friendly and pleasant worker.. She helped me and my family with our storage needs. She’s a great employee and you guys are blessed to have her.

Donzaya provided really great service and I will definitely be coming back. Very friendly and welcoming place!

I needed a storage space and they're 2 within blocks of each other. I called both and the Randolph Rd. office was so professional and knowledgeable, I had to go there. I made appt to view the place and after working with Donzaya, I figured it was the right fit for me. I am customer service driven and Donzaya delivered 100% for me. The next day I realized my space was too small and upgraded to a larger space. I thought it would be a problem, but Donzaya made the switch immediately. I am very happy with my decision in working with this location. Surprisingly when I showed up the 3rd day, she remembered my name. 5 stars for sure.

Donzaya always gives great service when I come to pay at Randolph

Donzaya is very helpful and gave good service. She is very kind and location is well kept.

The property manager in this location. Is amazing, she is always helpful, professional and friendly.

Property manager was helpful

My parents and I needed last minute storage.  We drove around to a few locations but ended up signing up with Donzaya.  She was super helpful and patient with us.  My parents need help with technology sometimes and she's always there to help, making sure they get access and assist with navigating the app. Many thanks to the great staff at this location.

Thank you so much ! Quick and easy !!

UPDATE: Service has still been excellent! Had a big move recently & staff was super helpful especially with me running back forth, trying to get things out and in! Really happy I chose this location. The service here was amazing! The staff made the whole process as swift as possible. Unit & walkways we’re clean which honestly, made me feel a lot more comfortable leaving my items. First storage space and I am definitely pleased!

thank you staff for always going above and beyond and caring about the customers

Donzaya is a very nice facility manager. Her management skills and knowledge is exemplary. We are very happy with the location, price and clean facility!!

I could not be happier with the excellent service and attention to detail from this Public Storage location AND most importantly from the on site manager DONZAYA!! She greets us with the best smile, she is always walking the grounds making sure the facility is in order. Easy access in and out! I know my items in my unit is safe because she is is always PRESENT and on site! So happy with the $$ offer of the storage unit sale price as well! ((This place can't be beat because I shopped around several weeks before committing here and I am so happy I did!!)) THANK YOU public storage for having such a great manager!! Happy new year to all!

Donzaya gave good service

Let me make is perfectly clear the staff directly at Randolph the office are nice and provide good customer service and are very attentive my disappointment is with the customer service help line! And the lack of the carts everyone that has help me in person has been very nice

Donzaya was helpful

Great store where you can keep your overloaded belongs.

Excellent service and communication. Great facility to store your valuables for long or short-term needs. Staff is super nice and supportive.

I love this location and the size and price are unmatched. Highly recommend

Donzaya was very friendly and professional

Convenient location, great deals and affordable prices, Donzaya was amazing and very helpful.

This company has fair prices and offers discount web rates and some first month specials too. I am a returning customer and the new manager, Donzaya is great. Moving is tough and it’s helpful to have kind people to assist with the process.

Quick and easy sign up

I highly recommend renting a storage unit at this location. Donzaya went above and beyond to ensure that I completely comfortable with my rental. 10/10!

Store manager Rodney is awesome.

I have been 5 years with PS and they have been respectful and committed to the company Donzaya is friendly and I was never disappointed with the service

Great service. Easy to set up. Highly recommend! Great Labor Day prices.

Donzaya and Rodney are amazing they are very helpful! The property is clean and well maintain! Very secure !

This place literally closes at 9 PM, and you can't even use the gate code to get in. I came back from a long drive to Virginia at 9 30 pm, to return my uhaul truck, but had my car still inside the storage place, I live an hour away and couldn't get inside the gate. What are gate codes for? In my life, I have never not been able to access my stuff at any other facility, this place even had an after hours 800 number on the display, they answered, but couldn't help me! I had to drive the uhaul truck back to Frederick and come back at 6 am. to get my car out. This is a disgrace, and they should pay me back for my wasted time at 100 an hour because, that is the rates they charge!

Great customer service and professionalism, which is so hard to find nowadays. Highly recommend it.

Good customer service from managers

Great service

Friendly staff. Jenn is great and very helpful.

It was friendly,respectful and fast customer service,thank you for your service.

Excellent customer service and very patient help

Great customer service from Donzaya very helpful

This location and mangers are very helpful

Fast and convenient service

This storage place is amazing! This was my second time using their services. The place is nice and well kept. Donzaya went above and beyond and was able to answer all my questions regarding my storage needs and I left feeling satisfied. Keep up the great customer service!

I used this storage facility to temporarily store my things between leases. The employees were very nice and professional!

Donzaya gave great service keep up the good work. The facility is always clean and well maintained manager on site is very professional

Donzaya has outstanding customer service . Her knowledge and familiarity with everything about her job made it very easy for me to want to rent a storage unit from your facility. She is so happy to assist doesn’t matter if the call of duty is large or small … she is quick, smart and does it with a smile. Donzaya is a asset to the company and would make a outstanding employee in the corporate field . . You should send her to teach other employees how to have outstanding customer service . Besides it’s the people that you hire that represent your company and she’s a keeper! Keep up the good work Donzaya ! Best Regards ILLian Chavis

I appreciate the helpful service at this location!

Donzaya , I would like to thank you so much for your patience with your seniors, with your knowledge of using the public storage app ,and helping me to find other options to keep my storage there instead moving to another location,she was a great help, and I recommend others to use this storage, because you have great customer service and she did a great job.

Received excellent customer services from this location. The customer associate, Donzaya, was very pleasant and customer oriented. She was instrumental to helping me understand the public storage App usage.

A great experience working with the Randolph Public Storage location! Donzaya was a great help, very professional and prompt. She knew exactly what she was doing and made our trip stress free. We appreciate you Donzaya!

The manager was helpful and made the rental quick and easy

I had a wonderful experience in Rockville Randolph Road. The storage man was so professional and kind. I think his name was Mohamed. You definitely need more people like him working for your company.

Donzaya went above and beyond to help us get the storage we needed. She switched the name on the account for us and made sure we got the price we were seeking. A plus for Donzaya!

Nice place

Danzaba gave Good service

Great service Donzaya was wonderful and so sweet and professional and a nice person

Good visto-me service and clean property

Donzaya gave me great customer service

Good service

From the reservation to move-in the process was seamless. When I returned the lock since I had one already, Donzaya had a cute smile at welcome. She made me feel I chose the right storage. Ya'll need to promote her. 🥰 💵

The property manager is really great and helpful.

Quick and easy. Staff is very patient and helpful.

Excellent service always and great customer service from the Manager

Donzaya gave me good customer service thank you for all your hard work. You are the best!!

Very helpful thank you for the great customer service

The best place

I’m very happy with the service

I initially posted a good review, but slowly everything came through the surface. I had my belongings in storage due to COVID and going into telework. I moved to another state to telework and take care of my mom. Public Storage took advantage of this and nearly tripled my rent. So I rented a uhaul to move my things cross country. It was the middle of summer, and so hot I nearly passed out, because of course they don’t have fans or AC in the facility (unless you pay for climate control). I found a roach crawling around. Things were stressful as it was trying to pack everything in time to drive 20 hours home, but they had the audacity to give me a “courtesy” warning for leaving the storage facility a minute late at 9:01pm. Give me a break 🙄

Great service! Donzaya was very helpful with the process. I totally recommend if you’re in need of a storage unit!

Donzaya was very helpful

Quick and easy move in

Donzaya was very helpful and kind great customer service

Donzaya was helpful

Donzaya is helpful great service

Quick and easy service

Great service quick and easy

Donzaya Is Absolutely amazing, there should be no Reason she isn’t the regional Manager, i will literally Not buy a Unit unkess its from her. Pay Raise Promotion and Special accommodations shold be considered

First off Donzaya was the most helpful and sweetest person. Dhw was able to get everything taken care of for me and in a quickly manner. So glad I chose this location!!!

Donzaya is absolutely the best. She Is extremely courteous and knowledgeable. Iwill do business with her again and I encourage others to as well.

Great service quick and easy

Great customer service Donzaya was very helpful and quick and easy

100 perfecto

Great service overall.

So far so good - helpful staff, convenient location, decent prices all things considered.

Called in this morning to check office hours, was told I could get in after they closed at 6pm. Sitting at the gate at 915pm, now homeless as I move out of state, gate won't open. Customer service said there was nothing they could do and to have a nice day and hung up on me. Guess I'll sleep in the parking lot until 6am...

RUN. Run away from this company/ location and FAST. I rented an overly priced indoor, temperature controlled, room and it was absolutely disgusting. All my belongings are covered in mold and stink. Complete waste of money. To clarify, I wasted over $2,000 on just rent AND all my items are damaged. Other reviews here have to be fake.