Public Storage Self-Storage Units at 9201 Liberty Road, Randallstown, MD
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
5'x5'Online only price$ 52/moSmall 5'x5'
$ 52/mo $70Best Price Label
- Outside unit
- Drive-up access
5'x10'Online only price$ 54/moSmall 5'x10'
$ 54/mo $72Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 71/moSmall 5'x10'
$ 71/mo $95Best Price Label
- Outside unit
- Drive-up access
10'x10'Online only price$ 105/moMedium 10'x10'
$ 105/mo $140Best Price Label
- Inside unit
- 1st Floor
10'x15'Online only price$ 131/moLarge 10'x15'
$ 131/mo $174Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 193/moLarge 10'x20'
$ 193/mo $257Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Randallstown
Resources from the Help Center
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Randallstown Storage Units for Rent on Liberty Road in Wildwoods
Randallstown self storage solutions are the name of the game at this Public Storage location on Liberty Road and Chapman Road in Wildwoods. We are proud to serve the community with over 650 storage units in a variety of sizes and configurations to help just about any customer.
The historic charm of suburban Randallstown makes it an ideal home for Baltimore commuters or anyone hoping to get out of the hustle and bustle of the city. But clutter can follow you anywhere. That's where Public Storage can help, giving you a convenient place to put your stuff.
Our 5x10 storage units are perfect options for outdoors enthusiasts who need to store hiking gear for use at Soldiers Delight Natural Environment Area, fishing rods for Liberty Lake, or bikes and picnic supplies for Wildwood Park.
The 10x10 storage unit is our most versatile choice, giving customers enough space to hold the equivalent of a one to two-bedroom apartment. If you're between residences and need a longer-term storage solution for you furniture and belongings, this is a great option.
Take a step up in size if you're a homeowner with a major renovation project, are storing items for a loved one, or are looking to clear space for a new addition to the family. Our 10x15 and 10x20 storage units are big enough to fit an entire two to three-bedroom house, giving you ample room to store couches, coffee tables, books, old clothes, beds, and large kitchen appliances.
Save your back and knees by renting one of our outdoor units with drive-up access so you never have to lug those oversized items up a staircase again. Just park your vehicle in front of your storage unit's door and load or unload with ease.
Customers with extra vehicles like classic cars and motorcycles can store those too, with our selection of covered car storage units. Get your rides off the street or out of the driveway today. We even have RV storage units large enough for campers and boats.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 322)
Janay treats you like family. She's extremely pleasant, patient and kind. Her customer service skills are outstanding
The manager is the saving grave of this site. Knowledgeable, customer centered and is hard working.
Stephanie is amazing and really tries to help her customers save money by downsizing
Currently have 2 units at this location. Best prices for storage in the region. I pick up, drop off stuff from my unit almost every day no problem. Stephanie at the front desk is super cool! She’s there for whatever you need her to do for you and will help you get the best deal in any size you unit that you need. Highly recommend!
Stephanie customer service is nice
Prices are a little too much but they are ok. It's the convince for me.
You should be able to have full access at least until 11pm, This place is ridiculous. Won’t be suggesting anyone use this place!
WhenI arrived the young lady greeted me in a warm and professional manner. Then she introduced herself as the property manager (sorry I forgot her name) The young lady was very knowledgeable and helpful in helping me picking the size unit I needed.
Stephanie is very knowledgeable, friendly and explained the contract step-by-step in full detail and language that was very understandable.
The process of getting storage was quicker than I imagined. The manager Stephanie was thorough, understanding, and precise when it came to my needs. It my time of need she was clutch.
Stephanie was so pleasant and the space was very nice
Stephanie was able to help us with our storage needs she answered all of my many questions. Outstanding professionalism.
my family & I made a stop to this location & off the back was greeted with immaculate service..very pleasant & helpful..we appreciated her deeply...the employee name was Stephanie..Give her a raise at once❕
The gate times almost got caught in there...9-9 that's crazy, people may need more time. I think if your in by nine the gate should open to let you out.
Unit was clean and great customer service
The space was very nice and clean
Stephanie was awesome and friendly
I was shown different units and Stephanie was very helpful
Stephanie was very helpful
Stephanie was awesome and helped me find the best unit for my needs.
Great service from Stephanie!
UPDATE : Stephanie is the most awesome manager I've seen in my 5 years here. Kind, understanding, helpful and explains everything the way a manager should. Unlike some people that have worked here, she genuinely likes her job.
The help and assistance I received from Ms Candice was professional & extremely appreciated !!
Great service provided by Candice!! Really appreciate her help!!
The manager Stephanie is amazing! She helped me find just what I needed and everything fit perfectly. 10/10 would recommend.
Stephanie helped me complete the rental for another place!!! Amazing
Stephanie is a wonderful girl at the front
My Experience With PUBLIC STORAGE WAS WONDERFUL THE GREST GENTLEMAN THAT IS THERE HE TREATED US WOTH SOOOO MUCH. RESPECT::I WILL SURELY RECOMMEND PUBLIC STORAGE ::I AM A:A BIG FAN OF PUBLIC STORAGE THANK YOU THANK YOU REBECCA PLUMMER
I’ve been using the app for some months so much better than getting out my car and paying my bill Stephanie did a wonderful job of explaining the property benefits and the facility is kept very clean
Fast service too Stephanie in the office is very good at following up with you, she made sure I still needed my unit and gave me very good prices
My experience at the Public Storage in Randallstown, MD was outstanding! I am not only giving them 5 Stars, they earned 5 Stars. I currently have 2 walk-in storage units at another location. So I do have a frame of reference for pricing, cleanliness and service. During the process of selecting a large 10’ by 20’ unit to rent, location was important. This Public Storage is conveniently located right on Liberty Road. I have a business partner who was with me on the initial visit. We both liked the location. We spoke to 2 employees that day, which was a Sunday. The storage facility right next door had zero employees to talk to for more information. Both Stephanie and Nova were exemplary employees. They were cordial, friendly and extremely knowledgeable. All of our questions were answered. And although most employees would not get out of their chairs on a Sunday, Nova and Stephanie gave us a tour of the facility and showed us the inside of a couple of units. Both units were very clean, as was the entire facility. Stephanie and Nova helped us by asking questions about our business. There were 4 units available at the time. But they told us that only 2 of the units would work to fit our needs. Imagine that, 2 employees thinking in advance about our storage needs and solving a problem before it happens. They even told us they would give us a heads up if they were close to running out of units. Right then and there, we decided to move forward with Public Storage. We went online and reserved a unit and move in date. Before our move in date, we called to speak to Stephanie or Nova. An employee named Brad took the call. He was every bit as friendly and professional as Stephanie and Nova. Seems like all the staff at this facility are a cohesive unit. They make an outstanding team! Move in for us was today. Nova and Brad were both on duty. Again, the same excellent customer service was displayed. Nova even recognized me and was helpful with the check-in. Take it from this business owner, who has other storage units—these employees are the cream of the crop. I wish I could award them 6 stars because that is the level of service we received on multiple occasions. Kudos to Stephanie, Nova, and Brad! These are the type of employees you would want working for you if you owned a business. I highly recommend this Public Storage for it’s convenience, cleanliness, and fair pricing. But it is the staff here that puts this Public Storage over the top! We are thankful to have found this facility and for that we are grateful.
Just rented a unit from this location today. Stephanie was very helpful and patient with my questions and concerns. I was able to look at the unit and complete the paperwork on site and quickly.
Great customer service. Met Tasha, very helpful with a charming personality and a smile. 5 Stars!
The service was excellent, the employees were very helpful and low price. Very good experience!
I was given the "bait and switch " by marketing rep. The dimensions of the storage unit were not as advertised. I was very upset when I saw the 5x10 was substantially smaller by with. I had to wind up getting a larger unit at a higher price. I called the local management to complain and so far no response. I won't be renting there long, God willing!
I recently spoke with Stephanie and to say she was literally the kindest individual on the phone when I was inquiring about getting a locker at the facility. My experience with them was great
I had a pleasant conversation and all questions were answered. Definitely moving in.
An excellent storage facility and an excellent work environment
Worst storage place ever , they sold my unit without notifying me , i was up to date with my payments. Dont ever use this place !!!
Stephanie in the office was so patient and friendly with my many questions and showed me various units to best fit my needs
Called this public storage to get prices for a 5x10, Tasha answered the phone and was very kind and helpful.
5 stars to the ladies that work in the office
I enjoy my interactions with the staff who work here. Very friendly and helpful!
I’ve been to this location several times and each and every time I’m there I’m greeted by Tasha, the young lady at the front desk. Although I can’t see her smile I can here it in her voice. She answers all of my questions and she’s very knowledgeable. Tasha is great at what she does!
Stephanie and Tasha had such great energy and were very helpful in narrowing down what size unit I should get
I drove up from Richmond to move some items to storage. I had a reservation for my space. I found out when I arrived a PS that the space was gone. I was offered an outside space of the same size instead. Never have I ever heard of an outside space costing more to rent than an interior. I will be moving my stuff out as quickly as possible. Never again will I did with PS in Randallstown.
Tasha at the front desk was amazing! It was an easy and friendly process! Would definitely recommend them!
I had the pleasure to be provided with the wonderful Customer service by Tasha. I came to this property to inquire more information about the promotion that my friend recommended. The cleanliness of the property is nice to see and smell if you know what I mean.
Had a friendly experience with Stephanie who provided me with excellent customer service.
I called public storage on the phone to get a unit and I spoke to Mary Mary was very helpful and doing my reservation for my storage unit I came into the storage unit in marrying you buy me giving her my name married was very helpful with helping me get my storage unit I was very nervous Mary help me walk through the steps of renting my she did a very good job and I was very glad that she was at the liberty road unit I would like to thank Mary for being at the public storage unit on liberty
I just love the way she works
The young lady that is always there and has helped me so much is awesome
Nephatia was a great help, answered all my questions and was very patient with me. Great service!
Nephatia was just awesome let’s just say she was great on customer service
Came into the location and just by the tone of Nephatia voice and all the information she gave me I was impressed she was so nice and professional and very helpful I would suggest this place to all my friends she is great
Property Manager, Nephatia, is awesome! Very pleasant, patient and extremely helpful.
Nephatia was amazing! She helped find what i needed in a flash.
It was my first time using Public Storage. Nephatia was not only super knowledgeable, but super friendly and professional as well! Thank you so much!!!!
Naphatia was very helpful and personable. She made the signup process very easy and answered all of my questions thoroughly. The price was exactly as listed online with no hidden fees, which I was very pleased about since this is not always the norm.
Nephatia gave us excellent customer service. I would highly recommend the facility.
Nephatia is the BEST!! I’ve used storage facilities in the past but by far this was the best one hands down. Not only was she knowledgeable about the units, she also recommended other products to help me protect my belongings. She’s definitely an asset to your company. More than five star experience.
Nephatia very professional and well mannered
Came in to look at another rental space and Nephatia was magnificent thank you Nephatia
Nephatia is very pleasent..efficient and helpful whenever I come in. I enjoy talking to her...thank you Missy lol
I was very appreciative of Ms. Nephatia, professionalisms and assistance in the check-In and overall process. She ensured I understood all facets of the process and agreement with Public Storage.
Nephatia was amazing. She was very helpful and extremely sweet. She asked questions to make sure my needs would be met. She also made sure I was satisfied. Awesome customer service and my unit was clean upon move in.
nice clean location and good customer service at front desk from karynn
Nephatia Great Customer Service
Great customer service
Amy was so helpful with my walk-in, will definitely refer my friends.
Great service, my visit went smoothly thanks to Amy. She was very friendly and professional.
Loved my visit, Amy was so professional and enthusiastic to assist me with my storage needs.
Received very good customer service from both Amy and Keith, even when they were busy. The level of helpfulness and the pleasant manner in which they provided service was much appreciated. No question asked was left unanswered (for some businesses this factor can be rare) which made the close out process go smoothly.
Amy was a great help. Very patient and tentative. I wish all people in customer service were like her.
Amy was really nice and really good service, will recommend to all of my friends that are ever in need of storage.
I went To The Randallstown Storage Location, Amy assisted Me And When Doing So She Went Above And Beyond To Assist Me,She Was Very Professional And Kind. I Would Recommend anyone To See Amy And Rent A Storage Unit In Randallstown
I would like to Thank Amy for the customer service that she provided me! Not only did she get me a Unit outside because of my Spinal Stenoses, she was courteous and patient with me! She explained everything about my rental unit in full detail! Thank you Amy!
Amy has been very helpful walking me down the process of getting a storage unit. She has been a wonderful sales associate and I really appreciate her services
The team here is very patient friendly and helpful. I would recommend this store to anyone looking for storage.
Amy is great, always very helpfull.
Amy Was very professional and friendly And helped me out a lot with choosing the right Secure lock for my storage space and the perfect box for my pictures and Amy was very Patient with me and We had good conversation and my whole experience today was Wonderful and Stress Free Thank You , Amy 👍🏽😊😊🤗
Briefly utilized public storage unit for about two weeks. The customer service was superior. My direct encounters were with AMY. Amy is a great representative for this storage facility. The only downfall was there was an unusual number of ants...... perhaps it was due to the exceptionally hot and humid weather this summer season. otherwise GREAT job AMY.!!!!
Minus the lock price, everything was great! Thank you Amy for the quick and informative check-in process. Nothing to complain about at the moment lol
Amy was the most helpful and productive employee I have ever came in contact with and this public storage site this is my second time here I hope to see her every time I visit the store she has a lot of enthusiasm in every conversation.
Jennifer was extremely helpful and thorough. Her people skills are top-notch. I understand that this location isn't her home base but that didn't deter her from doing her very best to assist me and accommodate my many questions. i didn't feel rushed or pressured. She explained everything in detail, escorted me to the unit and made me feel welcomed. An asset to Public Storage for sure.
Amy was great she kept me laughing. Make sure to ask for Amy.
Manager is wonderful. Would recommend to anyone
Store 20903 has a new lady manager she is the best we were having billing problems, she help were as thou the person didn't push the issue. Go Amy!!!
SARAH was the absolute best. I don’t know that I’ve ever experienced such a flawless transaction. Great service, all done with a smile. Add that it’s a clean and convenient location!
My move and stay with public storage has been very affordable and comforting to know that the friendly staff would assist me no matter what. Amy was very helpful and reassuring while assisting me with questions about my storage to include vehicle storage.
I love Ms.Amy..Great customer service..don't won't to EVER to lose her!!!!WONDERFUL!!!!❤❤❤❤❤❤
Amy. Was very person friendly and informative. With a high level of professionalism was amazing. Amy offered many items to assist with my having a smooth into my new home I was able to purchase something that i needed
Saimah was amazing when I came to pay the bill for my friend. I saw her at other property when I came last time.
Shakira is the best. Every Friday I go by and talk to her and she been nothing but sweet. And help me out.
Joe exceeded my expectations of providing superior customer service by going out of his way and following up to ensure that a problem that I originally experienced was rectified. It's rare you come across a young person that is genuinely upstanding.
Shakari was awesome today she is very informative during the rental process
Always beat and clean secure as well
Joe is AWESOME!! He is super friendly, most helpful, and knowledgeable. He made renting a storage unit easy. THANK YOU FOR EXCELLENT CUSTOMER SERVICE!!
Joe Gabe good customer service see him if you need anything!
Great service from Joe
Saimah was really helpful with my whole rental process. She gave me all the info i needed and got me in and out in a timely manner
Joe Was A Very Big Help Today.
The staffs were very helpful and friendly. I had issues with my storage unit and they were able to resolve the issues quickly. Thank you
Saimah was wonderful! She was aware of all the stores policies & she made it her point of duty to answer all questions! Definitely a breath of fresh air in comparison to other storage clerks I’ve come across!
Erika and Joe were the best. They're very personable and helpful. Excellent customer service. Thanks
Joe and erika were great good customer service
Saimah was great! They make everything so easy. Thanks😀
Tiffany and saimah was very helpful and awesome i would tell everybody to rent at public storage
Joe was awesome and very knowledgeable about the property and deals
Scheduled a move out online and was told that the balance would be zero when I moved out. Called to verify and it was reaffirmed that I would not pay a balance. When I went to state that I moved out, I was told that there was a balance on my account for the entire month and that I needed to pay for it even though I only used it for one day of the month. Don’t do business here. They lie and manipulate just to get more money out of you.
The property manager Tiffany not only allowed me to reserve a unit that she did not have available, she showed no customer service was very unhappy with this property
Service is great!!!!!!!
Joseph was a gift! He was extremely pleasant and even helped us find a location closer to home. We're sad that we won't be dealing with Joe, but if the staff at the other location is anything like him, we'll be fine. (-:
Great service! Very helpful. Thank you.
Great Customer service and a bright attitude, not to stay she say stayed opened extra time just to show me my storage unit.
Tiffany was absolutely amazing! So friendly and helpful! Very cute too! :) thank you sweetheart.
Joe and Tiffany were great! Went above and beyond for me. If your storing mattress or couches do yourself a favor and GET THE MATTRESS AND SOFA COVERS THEY SELL. You’ll be sorry if you don’t! Love you guys!
Joe, made moving very easy. Courteous and excellent service. What more can you ask for. Got a great deal and will definitely recommend Public Storage to my family and friends.
Went in to pay my bill and joe gave me great customer service. Very stand up gentleman
Came in to pay a bill, joe gave me excellent customer service other than the customer service everything else about the property is average at best. Be aware, they will raise your rent after 6 months (and ever year) so get in and get out.
Never used this type for storage before but the staff at this location was very polite, helpful and knowledgeable. They answered all questions and addressed any concerns that came to mind. I highly recommend this location to anyone who needs to store anything.
Eboni was very nice, and efficient. Fast and easy help got us in and out
Eb is amazing!!!!
Smelled like water or moisture was in storage units. I would not trust my belongings here
Public Storage, where do i start? For starters i had two units, one in two different states. I must say, the one thing that they’re consistent with is poor customer service throughout the entire company ( no matter the state). Let’s start with the one in NY, they raised your rate without giving notice. As far as cleanliness, they were ok. Now as for the location in Randallstown Maryland (9201 Liberty rd Randallstown MD 21133). My experience was BEYOND poor! The customer service was poor, which i was used to by now, but let’s talk about the condition of my furniture when i went to move them out. They were filled with spiderweb, mice droppings and somethings were molded. The thing that takes the cake however is the dead mouse that was found in my sofa. The mouse looked like it was dead for a while and started drying up. The bottom of the sofa was bitten up ( all which i have pictures of). When i saw this, i contacted the storage location and was told that my insurance that i had through them( public Storage) would cover it. We contacted the insurance company named Sedgwick to start a claim. We opened a claim and was told that someone will contact us within two days, which they did. However the contact (email) that i received, stated that the insurance company( Sedgwick) only covers up to $250 and there’s a $100 deductible. Which wasn’t what i signed up for when i originally signed the contract. Public storage is a rip-off! They don’t pro rate any fees. They are very inconvenient except for when they’re signing you up. At this point i just see the ENTIRE company as fraudulent. I WILL NEVER USE THEM AGAIN. I would rather ask a homeless person to take care of my things, and have a better chance of me getting it back in better condition, than i did with public storage.
This facility had multiple units to choose from from Big to small. They had plenty of units to fit my needs. The associate for the facility eboni took care of me promptly and efficiently...
they need water in the office for long walks through the property
i came in today with my mom to rent and shikari was great she made my move in smooth, easy, and fast
First the positive. I stored my car here for a few months. It was easy to sign up for an outdoor spot, and I had no issues with the storage space. However, I was mistreated when I terminated my stay. I scheduled the move out date and vacated on time. Long story short, I was charged for an extra month. Watch out, Public Storage pulls scammy, unethical tactics and will try to rip you off!
Ryan was a breath of fresh air. He made getting a unit easy and made me very comfortable about the decision I was making. He showed me my unit and went over the contract thoroughly too make sure I understood the agreement. He was friendly, really informative and down to earth. I am really big on customer service and I have to say Ryan is definitely an asset to the business. The only complaint that I have is that public storage as a company changed its access hours of this location to 6pm. As a professional mover, I have recently had too refer some off my customers to other storage facilities that have later Gaye access.
I had a wonderful experience here. Eboni is a very nice property manager. It didn't take long for me to get what I need. Would recommend greatly.
I came in to price a space the girl shakari was very pleasant and knowledgeable i explained to her i was on fixed income and could not rent until the 1st of the month she understood and made me very comfortable telling her my situation she didn't make me feel rushed i would recommend family and friends to this location!
Great customer service. Good Job Eboni.
They changed the hours without letting the tenants know. Those of us that are business owners have lost thousands because we cannot get to our stored goods and equipment. Please do not use this facility. Not to mention the infestation of mice has ruined some of my equipment.
Eboni & Shakari were the most helpful today. I feel good good about storing there. Very nice girls
Eboni Iz Really Nice💯™️
Eboni is so pleasant. Gave me all the information I needed. Even though I won't be storing there. Would recommend to anyone.
Ebony is very helpful. Wonderful customer service
i DEFINITELY ENJOY THE PROFESSIONAL SERVICE PROVIDED BYE THE STAFF AT THIS LOCATION. ALWAYS FRIENDLY AND HELPFUL ESPECIALLY EBONI. i WOULD DEFINITELY RECOMMEND THIS LOCATION.
Came into liberty rd public storage and thanks to Taylor I left knowing all I needed to know about the space I would need, how to store them and some of the other things you offer to sell to help with storing my items. Will definitely be back when it’s time for me to start storing.
Eboni is very helpful. Made sure all my storage needs were met. She went above & beyond. Very nice girl
Taylor is very professional and efficient. Would recommend that anyone use this facility.
Taylor and Eboni provide very good customer service!
Awsome experience here at Public Storage on Liberty Rd with Taylor and Eboni. Will recommend for those looking for storage 5+ STARS !
Eboni is 100% pleasant, professional and helpful. Would recommend to anyone.
Eboni and Taylor give excellent service every month. Would recommend to any one.
Taylor & Yanii were very polite, courteous and accommodating. They made the whole process very pleasant and ensuring. I give them a 10+
Taylor was an exceptional associate. Very friendly & helpful. Would recommend to anyone.
This by far the best location i hav e dalt with. Thanks to Eboni and Taylor for the great service i experienced today. And they worked well together. Much Respect!!!!
Erica was very helpful and made my move in very easy. She made me feel comfortable and answered all my questions.
Eboni is a great manager! She gave 5 star customer service. She really cares about her property. Keep doing your thing.
I had a wonderful experience at Public Storage. My rep was Erica Holmes. She was very knowledgeable and went above and beyond as far as customer service is concerned. She was very efficient and respected my time.
Janae' was so helpful and patient. I changed my mind several time, but she never got impatient with me. She truly is a gem.
Janae is fantastic. Super knowledgeable, professional and very helpful. Great prices and definitely competitive. Highly recommend this location
What time can u get in the gate in the morning
Employees assisted me with all questions and helped specify my needs. Got the perfect space for a great price. Good conversation and being waited on by people that actually enjoy their position a major plus.
Had a really good experience at this location. The staff was very friendly and they thoroughly explained my options. I am very picky about where I store my belongings but this location was well kept and close to me.
From day one it has been a mess!! My first impression greeted by keaira behind the desk with a night headscarf on at work. I reserved my unit online for 125.00 and was told by keaira that it was 198.00 and was a system error and I should not have been allowed to make the reservation. I than told her I spoke to someone and they confirmed the Amount days before.I immediately showed her the reservation on my phone.She contacted three managers who than attempted to tell me I was just wrong and it was not possible.Finally after being soo frustrated she called a district manager named Matt who than said she will honor the reservation I had. I left and told keaira I would return in one week to give her time to fix the issue. Approximately 1 week I contacted the office only for keaira to say it takes weeks to fix and I need to pay a higher amount and than they will "credit"me. I told her that was not acceptable and asked her to contact someone to resolve my problem. She have me several numbers all of which directed me back to Julian the DM that is NOT available for customers. Keaira kept calling him on her line and coming back to me saying leave a voicemail. I then begged her to provide me with customer service and please just tell the uncaring DM on the other to please call so I can move in. In addition keaira asked me to sign the lease with the wrong amount and they will fix later . Needless to say I have yet to be contacted by Julian or the office to address my move in that is NOT possible due to their error. My advice have more caring employees your representative made clear what she could NOT do and was unwilling to take an extra step to assist me so I could get the unit. I have never experienced worst customer service and would have probably paid the increased amount or taken a smaller unit if the office had at least attempted to resolve my problem. Instead Keaira and Julian decided that the customer should be responsible for the office errors. As it stands the issue has not been resolved and Julian could care less. Thanks for wasting my time public storage of Randallstown. This is a representation of the service customers receive when they have a issue I'd rather not do businesses here.
First please allow me to begin by saying "good customer service" is essential to the growth of any business. As a professional I recognized good customer service when I experience it. More over, excellent and stellar customer service impresses me tremendously. That's what I experienced with the Public Storage company in Randallstown. From the time I made my appt. via on line to the completion when receiving my keys and contract. Let me just say that when I missed my appt. last week, I received follow up calls from the branch to reschedule. Now let's get to My in office experience. Kiara assisted us with our rental. She was personable and pleasant. She pleasant when answering all of my questions and concerns. She was walked us through the process and made important suggestions that would benefit us in the long run during our rental. Kiara is the key to customer service and business growth and productivity. THANK YOU Kiara for such a memorable and pleasant experience.
Very friendly/ informative and worked with my schedule and financial needs
Ms. Dot and Ms Adrian were really wonderful. They made my rental ecperience actually enjoyable. Very nice people. Highly recommended!!!
Came in looking for rates. Dot and Adrian was great. They answered all my questions and even showed me around the units. Only issue was that the security gate was broken.
Clean, well managed and secure
I went into the location and I was greeted by the Adrian she hleped me with all my needs my family is relocating to the Randallstown Area and I wanted to get the information for them Adrian was nice and pleasant she answer all my questions and she also let me know about the packing supplies I will need due to the excellent Customer Service at this location my family and will use this location for our storage needs at the end of the month.
Great experience...the sales rep/manager (Erica) was pleasant, professional and enthusiastic. I was in and out in a timely manner.
We were greeted by Erica when we arrived. She gave us a tour of the unit that was available and proceeded to explain all the details. She was very friendly. So far the price was right and everything has been up to our expectations. We would definitely recommend it.
ALL BUSINESSES AVOID AT ALL COSTS. Corporate refuses to work with our company to provide access that is available everywhere else and I have units all over the country for our company. Pray you never any issues that require Public Storage corporate anywhere for anything. Non existent except for collecting your $.
Went in and out without any hesitation. I also rented last year no problems whatsoever. I would recommend this facility to anyone. Both times I rented the staff was very helpful totally satisfied.
Erica was really nice and helpful. She had a positive attitude and I recommend this place to everyone.
Erica is amazing! Extremely helpful and resourceful. Definitely recommend this location to others.
Initial contact means everything in good customer service. Erica, the Manager on duty, quickly and professionally helped with determining our storage needs. Erica's character made you feel welcomed leaving you with a sense of customer satisfaction! Erica was very attentive to details which reassures her customers in solid acknowledgement of what service/product they've leased purchased. Thumbs Up...and Ten Stars
I came to the store looking for some boxes. I wasn't sure exactly what I would needed, but Erica patiently went throw what I needed. That day was rather stressful and her pleasant attitude was much appreciated.
Today was my first experience ever having to get a storage place and Erica was extremely pleasant and helpful! I look forward to recommending this location to others.
I recently visited this location and a lady by the name meyoko I believe was great with every question I had very professional and she made me feel very comfortable ...... By far the best person I delt with at any of the locations
always a decent experience here in da hood
I ran into this Public Storage location for a few boxes and I was greeted by Ms. Erica she was so nice and pleasent, excellent customer service.
Erica is so pleasant and precise. I always get phone calls and help with my room and bill. She has been very resourceful and possesses an amazing spirit
I would like to thank Erica for helping me in my move. She helped me get the right size unit for my belongings. Erica was super and very friendly,every time I go by she always has a smile on her face . If you have any questions or in need of supply she will help you get what you need.
Erica was very nice and answered all questions thrown at her. She made the experience very relaxed and informational.
Erica does a great job! She has good energy when she greats you and is willing to help you by explaining and providing whatever I need help with. Best customer service!!
This is my second time being with Public Storage and both of my experiences have been outstanding. Erica has always had pleasant attitude, makes you feel welcoming, keeps smile on her face no matter what the situation is or whatever she may be going through and most of all I LOVE LOVE LOVE the customer service. I give this location 5 stars and will always be back if needed.
Erica was very very helpful and respectful, polite,we have been there sense 11/9/15 and we love the way she does business.
Feel into hard times and needed a place to store my belonging last minute, worst timing. Erica was such a big help and very courteous, a pleasure to deal with.
Erica, the manager is excellent. She was thorough in explaining the contract as well as storage unit recommendations. Great experience as I moved into my unit.
The Public Storage agent was very professional and helpful. She went above and beyond to make sure all my needs were satisfied. The unit she recommended was perfect.
Very polite and knowledgeable!!!!
Nothing but great experiences working with the crew over at Randallstown Public Storage. Thanks Erika!!!
This is my second year storing my boat at this facility. One of the main reason for storing my boat here (again) is the excellent customer service that I received from Erica. Erica is very professional and knowledgeable. She makes the move-in process easy and painless. As for the facility.. it is well maintained, secured, conveniently located and easily accessible to me. The rates are comparable to other storage facilities in the area. However, unlike other storage facilities, the difference is the customer service. The customer service is/was top notch. Thanks Erica---job well done
Erica, the site manager, is very professional and friendly, made me feel better about my moving experience as a whole. And she's knowledgeable about storage and the things it entails, it's good to be helped by someone that knows what they're doing and cares about their work. Makes a difference.
The best storage facility I've used, by far! Units are clean and easily accessible. Customer service is amazing, with Erica at the helm. Incredibly happy to have found this place.
I was impressed to see the dedication showed by the mgr Taysha showed on keeping a cleaned site. I appreciate the customer service Taysha and Erica showed me. They fast and efficient on showing me how to work the system. Thanks Public Storage!
My experience with public storage has been wonder, I was greeted and taken care by ms. Erica who was not only helpful but very kind and sufficient with all of my needs !!! Thank you Erica !!!
The manager is very kind and respectful. Always willing to help out in a time of need. I would highly recommend the storage service to anyone who is interested.
Great service from brianna and kenneth... They provided great customer.
I received good service from the 2 young ladies at the Liberty location.
I rented a storage unit at this location for a few months to prepare for a move. The property manager, Erica, was always helpful. Even though the units are outside, there was never an issue with rodents, water damage, or any other type of critters :) Nice and clean and convenient enough from 695. I'd definitely rent here again.
Excellent Customer Service. Erica Was Very Helpful.
Breanna and Erica gave Wonderful Customer service and provided proffessional personality . knowlegable and courteous.
Erica does an amazing job! So helpful, cheerful and does a fantastic job every month. Thanks, Erica!
Erica was beyond phenomenal today for me I was down on my look moving back to Randallstown and needed a storage facility that allowed me to move into quickly and have ample amount of space for my 2 bedroom apartment she helped me sort out how much stuff I actually had and placed me in big enough space. Erica has great customer service and very attentive to each and every customer needs that she interacts with if I had to get storage again I would not only choose public storage but I will choose the liberty road location in particular.
I am a repeat customer with Public Storage, and when I want to store anything I won't go anywhere else but Public Storage. Service is awesome! No complaints!
My family and I are moving and I stop in this location to price packing supplies Erica made my experience so easy she was so nice and pleasant, excellent customer service.
I came to make a payment for my grandma. The young ladies where every helpful. They not only find her account but asked me security questions. I'm glad I came here today
Shanikqua was a very big help even though I gave her hell while was there
Great customer service! Erica and Bre were very friendly, understanding, and compassionate!
Great customer service! The property manager erica was very helpful, she took her time with me and i didn't feel rushed. She went over everything in detail, left no stones unturned. I've rented from other storage companies and had some ok experiences and some so so experiences but randallstown public storage is the best experience I've had. Keep up the good work!
_ my experience was very quick and professional. The facilities were clean and I felt secure.
Excellent customer service very friendly
This storage facility is a great place. The managers are very helpful and are great listeners. They told me everything I need to protect my belongings. I would recommend it to anybody
The office is always in order and they always have the right answer. I rent at another store and come here to make payments. Erica is a breathe of fresh air and always has a smile.
Erica is awesome and has made this storage experience easy and convenient. Thank you!!!
This is my second time renting here I recommend family and friends because the customer service here is exceptional
I think Erica does a great job at customer service enjoy coming here because of her.
I was completely satisfied with the customer service and the level of professionalism from Erica. She went above and beyond to help me and I'm greatly appreciative.
my experience at this store is great. my mother told me about this site and she told me I would be very happy and she did not lie. Erica is very patient and explains things in a way that you can understand and the young lady Kim is just as delightful. I would recommend this site to anybody
I rented at a lot of different places and this place by far is the cleanest place I have rented at. Erica and Kim are very nice and professional. I would recommend it to anybody
The customer service at this site is the best around. Erica the property manger is easy to talk to about any problem. The property is always clean and I'm always greeted with a smile
I have been renting here for some years and have seen a few property managers but Erica is truly a very excellent property manager who really understands her customers
Kim was very helpful. Every time I come in the service had been professional. I do appreciate them. Thank you
I had a wonderful time and it made my experience excellent. I came back to this faculty and really am happy that I came back kim and Erica where grear
The customer service at this property was eexcellent. They were very patient with us as we didn't understand to how to store our belongings. We found the perfect unit. ....
the customer service I experienced was excellent and really something that you don't experience everyday. Erica and Kim where very professional
I love love LOVE this location specifically because of the customer service. Erica, the store keeper, is my go to for all my needs!!! She's so down to earth & always has me in & out. She's great, I've been to other Public Storage & I have to say this is by far the best location & service. Hands down.
The Site Manager Erica is great and very helpful. Site is clean . I would recommend this property
Went and purchase some boxes and tape and tay gave me excellent customer service 👍👍
Excellent customer service! Friendly employees
My experience at this property is the best I ever had at a storage place. The staff is always polite and the property is always kept up. I would recommend this property to any body
Erica was wonderful and made move in extremely easy, she is very pleasant and courteous.
Excellent service... Great customer service...
Property manager ERICA and TAY are AWESOME!!!! Great and fast service. Will continue to use their service.
It was great
My whole family rents with Erica at this public storage. We have never had any problems and would suggest this storage to everyone. Love it
Erica is great! Thanks!
Erica was amazing, I do appreciate her interaction and definitely was very informative and paid attention to details. She made the renting experience very low pressure.
I received wonderful customer service from a lady name Erica today, I was totally lost and undecided on storage and she assist me in such a pleasant way. Thank you for such amazing service... You Rock!!!
Erica was very polite and showed me how to use the facility. After she showed me how the facility worked I was happy to get the unit.
I want to say that Erica first was outstanding when I signed up for a storage space. Furthermore she has extended great customer service to me since, especially when my mind is gone and I forget to make you know what. Then she even stayed later than her work schedule to assist me on a FRIDAY. It doesn't get any a better than that. She has earned my 5 star service approval! Erica you Rock!
Very professional and knowledgeable. Will recommend to friends and family. Thank you Erica
Kyri went above and beyond to satisfy me today with my unit she stayed a lil late to accommodate me running late and was nice and professional my whole experience with her was positive and will refer people to the Randallstown location because of her
This is my second time renting at this facility and I have gotten excellent service each time
What started out as a great experience isn't that great after all. Was hoping to transfer units (same size, same price as adveritsed, but interior due to my items being stored) and was told that I couldn't. Less than three days later and not even moved in yet. I was told that the unit would be ok for my needs. It won't. I understand that they have contracts, but I did tell the property manager during my initial visit what I was storing and she suggested that the larger outside unit would be ok. I should have investigated more before making a final decision, but I still don't get why you just can't make a clean transfer without losing anything, especially when there is one available and it's been such a short period of time. Hopefully I won't need to stay too long and I can find what I need elsewhere.
my experience was outstanding I receive everything I needed she was very much informed about the information it was great thank you
Sweet woman at front desk and funny. Very knowledgeable.
All of the people are so nice and patient. Place also looks secure! Really good service :-)
Erica was very helpful and patient with me and understood my concerns. I would like to acknowledge her great customer service.
Erica was very helpful and prompt and service was excellent!
Excellant customer service Erica was very helpful and kind
Erica is super she explained everything in detail. I will use public storage again
This property is very professional and always clean. I would recommend to everyone
Today I had the best experience with leasing a storage unit. I had the pleasure of transacting business with the site Manager Ms. Erica. It was a smooth and stress-free experience. She made me feel welcome and provided me with excellent customer service!!!! Thanks Erica...
Erica Holmes is a wonderful person always polite and helpful in any problems that you have . This lady goes beyond her duties at Public storage making you feel at home at this establishment.
Erica is awesome. If you go there and anyone else is working ask for her. She goes out of her way to help. Ive worked with other staff members who are also great but she is the cream of the crop
This is my second time using this location in 5 years. The young lady that handled my reservation (Erica) is the best. She was very professional and accommodating. I was given a courtesy call prior to my arrival and was greeted with a smile. She took her time explaining the lease details and making sure I had ALL of my supplies for the move. I look forward to another great relationship with Public Storage. My unit was big enough for all of my things. Clean and very secure............thanks again Erica!
Erica was a great help and very professional.
Excellent customer service, in and out in no time ....very curteous and helpful! Great experience.
Service was friendly and fast. I would definitely recommend them to anyone looking for storage.
Service here is excellent. I recieved the greatest customer service!! The staff at this location made sure I was completely satisfied and comfortable with the price and unit!
Erica us a great help when needed, assistance was there when ever I needed it. She has helped me and worked with me to have the best service. Recommend checking out public service for business and good customer service
Had no problems at all. Public Storage was very accommodating and provided me with a great storage space for the two years that I needed it during my transition into a new home. There were no serious rodent issues or anything of that sort. Erica, the property manager, is attentive and maintains the property very well, while also exercising great responsiveness to customer needs. I would definitely recommend this location of Public Storage to other persons interested in seeking storage.
Yes Erica was very helpful and good at her job
The manager provided me with excellent support !!!!
Erica is really nice she takes you step by step through everything that you need to know.
The service was great. Erica was very helpful and did a wonderful job getting me through the process of renting a storage unit.
Excellent service and very assessable. Even saved $ checking out begging of month, thanks Erica!
The service was extremely phenomenal, I'd refer all my family & friends to this facility!!
I had the absolute best experience with the customer service associate at the Public Storage facility in Randallstown. Though I am an infrequent user of our storage unit, each time I visit I am made to feel like a member of a family. Erica is always bright and bubbly with a smile to match her tone. She is helpful and resourceful. You are lucky to have her, beware I am an Office Manager always in search of people like Erica! Kudos, Erica, you ROCK! Carolyn Victorian, Office Manager Baltimore Suburban Health
I have established the storage units in Randallstown for work purposes, however now that I have had such awesome service working particularly with Eric, I would use Public Storage for personal use if the need ever arouse. Eric is always in a wonderful mood when I visit, even when the situation is not pleasant. She is a great individual to work with.
Love this place! Erica is a very caring person. I enjoy doing business with her.
I have dealt with this storage facility for about 4 yrs. I feel safe and confident with my stuff being secured with this company. Their on site manager, Erica is one of the best around. She is more than helpful and extremely good with customers. The are willing to work with you and accommodate the needs of the individual as well as answer any and all questions you may have. You really couldn't ask for a better staff. I would highly recommend this public storage facility before all others in area when someone is looking for a store their possessions.
Charles and Ericka service was great!
Very good experience, great customer service
Wonderful experience. Erica is great. Very helpful and always professional.
Erica Is The Best! Excellent Customer Service! If she was ever in need of a job I would make sure she is never without.... it should be more people like Ms.Erica
Fantastic local and the management staff is outstanding. I recommend this location if you are looking for storage.
I appreciate the service charles gave to me I'll ues them anytime of the day month or year
Erica is a fine manager and a good person. very helpful and smart. need more like her.
Great Service low prices. Awesome customer service.
Erica, provides awesome service. She is always polite, respectful and extremely helpful.
Erica was very knowledgeable and helpful throughout my storage process...i would highly recommend her and the randallstown location for your storage needs
Amazing. I didn't want for a thing!
My experience with public storage have been greatly enhance because of Erica. I actually moved from a store across the street because of Erica. She has been the shining lite in all of this for me. I would not have kept my things at this location if she were not hear as I no longer live in the area. She's helped my family and I try to send her business when possible. Truly I would not be at this location of not for her.
I believe the young lady in charge name was Erica and she was such a delight. I was in a time crunch and needed a unit fast, she helped me quickly and efficiently. I would definitely rent from this location if I ever needed a unit again.
Loved the service and enjoyed listening the to employees joke around. Great service
I always have a pleasant experience whenever I visit my unit. Erica has a very positive attitude and I can tell she really enjoys working with people. She is a true asset to your company. Always greets you with a smile very helpful.
Very well maintained and the customer service is very professional and polite I would recommend to my family and friends
Let me start by saying, I have quite an experience under my belt with public storage facilities around the Baltimore area. I have moved a couple times and I have needed storage for my "extras" in between. This property is one of the best kept in the area. Erica, the site manager is fantastic!! Friendly, professional and approachable. The grounds are immaculate, in fact the inside of the facility is so clean, I feel like you can eat off the floors of this facility, from what I heard Erica uses bleach to clean her floors, so you probably could 8). If this is in your area and you need storage come here. You will love it as much as I did.
Erica is amazing and always have the right answer. I love the property
The property is always very clean and Erica is extremely nice and helpful. I would absolutely recommend this storage site to anyone.
I have been using the same public storage loation for over 5 years on and off and everytime i go back there i continue to be satisfied with the service!!! Sometimes after i visit my unit i stop in at the office to speak with Erica She is very kind and courteous and i couldn't chose a better Public Storage to go to!!!!!!!!!!
Very responsive and informative, answered all my questions. Erica at this site is a pleasure to deal with. Always has a smile on her face and is very helpful...need more like her!! Overall a wonderful experience.
We are in the process of moving a lot of furniture and items. Erica was more than helpful bright and early on a Monday morning. She was very knowledgeable about how to package any kind of item, large or small and delicate items. Her personality was very pleasant. Erica was very positive and upbeat and very much engaged with us. Good help is hard to find, but Erica is a great example of what great customer service is. Thanks so much!! Keep up the great work!