Public Storage Self-Storage Units at 4001 Southwestern Blvd, Baltimore, MD

Great service. Julia was patient with me reading through all the terms and conditions and she explains things well. Definitely staying

Clean facility

My experience with Public Storage has been excellent!!! The price is very good, as well as the customer service. Sean at the Southwestern Blvd. location was amazing, friendly and so very helpful. I was almost taken aback 😮 Good customer service is hard to come by these days, and I truly appreciate it when I get it. The facility is clean and safe and easily accessible. I highly recommend Public Storage to anyone who is looking for a unit. Thank you Sean for your gracious service!!!

Shaun was VERY helpful today and has always been.

Shaun’s customer service is impeccable! All of my questions or concerns are taken care of with a smile.

I meet Shaun, on November 10th of 2022 he helped me to put my items in storeage. I am a older woman, my husband was in Virginia, and I was alone. Not only did he helped me HE gave me the courage to go on. My husband left ME!! After 20 yrs of marriage. Shaun is a WONDERFUL, HUMAN BEING.

It was a pleasure speaking with Shaun. He was kind & had much patience!

I've heard nothing but good stories about Shaun and his amazing attitude at Public Storage.

I had a wonderful experience with Shaun so helpful just an overall great experience and this was my first time getting a storage unit

I was overwhelm with the customer service at this branch and Shaun was really helpful and patient. Shaun hospitality made me feel comfortable with leaving my personal belongings here at Public Storage.

Shaun’s customer service was the key element to my five-star experience. From his follow-up phone call after my reservation was made, understanding my storage needs and making appropriate recommendations, providing me a tour of the facility, explaining my contract in great detail, to walking me through my rental, his knowledge and professionalism are what really sold the deal. I expected the facility to be neat, clean, and secure, which it is. It was the treatment that I received, which was bar none, that helped me decide on this location.

Clean place

I started using this Public Storage location a few months ago and from day one I was pleasantly pleased with how clean, safe and how everything is well kept. The first person that I met there is a gentleman named Shaun. Shaun was great from day one, he was very knowledgeable, respectful and efficient. The guy is just an overall good person. Every interaction since he makes me feel welcomed and he has a great energy. Thank you Shaun and thank you Public Storage.

Shaun was so helpful and polite

Shaun and his team keep this storage place clean and safe. I appreciate the customer service I received every time I go there. I am always greeted with a 😃 smile.

If you need a storage facility, go to this one and ask for Shaun. He's very knowledgeable, professional, and friendly. The storage facility is always clean and I never have a problem getting to my things.

Shaun was extremely helpful and patients. He saw the stress in my face and even though he was off he still help and he was very very very patient. Thank so much Shaun.....

I Graciously Appreciate The Customer Service From Amber Today At Public Storage Southern BLVD Thanks 👍

Great place to store your wares. Public Storage is very clean, safe and well maintained.

Not the best but it was okay. The price is a little higher than most and it is smooth getting in and out

Ok, so I am helping my daughter move and we had to store some items here until the move is complete. The guy who serviced my account, I think his name is Shaun was extremely helpful, knowledgeable and professional. You can tell he loves his job and enjoy helping people. Such a breath of fresh air to encounter such amazing customer care.

Tom was extremely pleasant and helpful!

They were such a great help! Couldn’t of choose a different storage unit to help understand the huge role these guys played

Excellent service, facility is clean and Shaun is a wonderful guy staff is great

Facility is clean and great customer service.

Ok

Shaun was awesome. He helped my friend with a issue she was having with a older lock. I really feel that he went above and beyond for her. Thanks Shaun!

Excellent customer service . I called to inquire on a unit with a young lady name Kayla . She was very patient with me and helpful .

Happy mother's day all!! I am very pleased with the over the phone service that was given to me by Shaun. This gentleman was super helpful and knowledgeable about the questions I had asked him. Shaun Thank you so much for giving exceptional customer service. I'm very big on customer service and Shaun just took the cake.. I'm very very pleased. Thanks again Shaun

The representative Shawn is amazing! He helped me navigate The best deal that they can come up with as I downsize my unit and he was very polite very nice very kind and informative and thorough, he really went the extra mile to helped me. I appreciate all his help would recommend this location to anybody and everybody!

Very clean and nice management

The Manager, Shaun is super helpful and professional. Facility is clean and the location is convenient.

Oh My Goodness! All I can say is Shaun is the bomb. He actually assisted me with opening my account in the beginning. Shaun is always professional, polite and funny. Shaun makes the process pretty darn easy. I must say I had a recent setback and all I can say is that Shaun assisted my sister in getting things straightened out. My sister can't say enough about him. This was a crucial time for me and my sister was handling things for a little bit. There isn't enough recognition to give him in my opinion. Kudos to Public Storage for having an employee that takes care of their customers in the way that Shaun does. Thank you so much Shaun.

Very helpful when I needed assistance

GREAT STAFF. Reasonable rates and close by.

Shaun has always been such a wonderful (manager) of the facility, and is always professional, accommodating, and attentive. In fact, we decided to continue staying here since the change in ownership last year simply because of him.Things have really changed since Public Storage has taken over (eg: extended hours are no more, and the cost has went up on all sizes). That aside, it is still clean, accessible, and secure which we appreciate.

Great access! Very clean! Sean is fab. 100% recommended.

Joe is very friendly and helpful. He showed me all of my options for my needs and helped me resolve some technical difficulties with my online account. A+

Both gentlemen were very polite their customer service was amazing

Joe P. at South West gave excellent service! Thank you!

I have been working wth Shawn at Public Storage for some time concerning down sizing my unit and today he went above and beyond to make the situation a smooth one and everything was explained as the process happened. Thank You

Excellent service Excellent employee. Shaun best employee ever. He's a God send

Shaun was so great and awesome

Shaun and Joe are always helpful and the site is VERY clean. I really like this location.

Shaun and Rissa, helped me rent today and I enjoyed their customer service and time they spent with me In the office.

Went inside public storage on sw Blvd to rent a unit didn't know what size I would need so I talked to the guy joe and he gave me quotes on what size I think I would need he showed me on the tablet and in person he was very helpful and u can tell he loves is job and he was trained very well just a great young man public storage is glad to have him he is very kind and he listens very well to what the customers need would recommend him to anybody that need help I didn't go with a unit because I don't know when I would be needing one but joe made me understand what I will be looking for when I need one Good job joe

Shaun and Joe are amazing very helpful very knowledgeable I appreciate everything they've done for me and my family while renting my units.

Shawn is great and very professional!

The staff here at this public storage in Arbutus we're very helpful and understand and all my needs & questions were answered.

Great customer service

Shaun is very friendly and easy to talk to. My service there was impeccable

Shaun is always great to deal with very professional& eager to meet my needs.

Shawn is the best, that’s Big Bro took care of us when we moved in, moved units, and moved out and I still got 1 unit with them

I absolutely love this storage company!! I needed assistance with my lock and being locked out 🔐 and Kris and Shaun were readily available and fast!! Customer Service here is on point!!

Decent storage place. The staff is very friendly. I went to restock some company items. Only cons were: No A/C (it was 93° outside) and motion-sensored lights that will turn off even when you're moving inside the units..

Management at this facility is on point, building is safe and secure

Excellent services for customer.

Helpful staff, clean facilities, plentiful carts for moving items, well-maintained elevators.

Pay only $33 a month cant beat that.

Do you offer Contactless Renting?

Are your self-storage units easily accessible?

Are your self-storage units secure?

What hours can I access my self-storage unit?

Do you offer car, boat, motorcycle, ATV and RV storage?

What do I need to bring with me to rent a self-storage unit?

What items need to be stored in your climate-controlled self-storage units?

What size self-storage unit do I need?

Do you have self-storage Move-In Specials?

Do you sell self-storage and moving supplies?

Do you have drive-up loading and unloading?

I only was a rider with the person who has a storage unit. I sat in the vehicle while she did what she had to do.

This place has been awesome to me. I would recommend them to anyone who needs storage. The facility is always clean. There's always a cart available. The managers are always helpful, nice and informative. Can't go wrong with this place.

Nice facility but the girl with the braids has a bad attitude

Great facility Great staff & Super clean

Managers seem to change every two months. They are over priced. It's a $20 or $25 raise in rent every year.

My fiancé rented a unit from here for at least two years. The temperature in the facility was generally the same, never too hot or too cold. I didn’t see any mice or rats but I saw traps which is expected since the building is near train tracks & off a main road. Finally, the last month we had the unit we had gotten most of our stuff but left some behind. They had reached out to higher ups & attempted to contact my fiancé. Since he wasn’t available during the day, he didn’t not speak with them. Roughly 5 days into the new month and there was no charge, we went up and spoke with Sean (or Shawn or Shaun..not sure how it is spelled). He was very happy to see us & was extremely helpful! Truly a helpful & grateful experience. If we need a storage unit, we will sure return.

I don’t normally do reviews but I make an exception here. The facility is clean and well kept and my unit was great. However, Shaun is not temperamentally fit for customer service. It’s a shame that my interactions with him have soured my impression of the whole facility. I would not rent there again.

I think it’s a little sketchy that this place draws people in by undercutting prices of storage units at surrounding areas, and once you’re moved in, raises the rent to higher than the other places. What are you gonna do? Move all your stuff in response? This is an underhanded, dishonest tactic. I also had a few very bizarre experiences with one of the workers, Shaun, who is weirdly rude and combative in what should be benign interactions and seemed to be a little unstable. If you don’t go elsewhere, which I would recommend, I would strongly suggest asking for someone else other than him to assist you and I was surprised that he is liked by some of the customers here. I don’t even feel comfortable having my belongings here anymore.

What size storage unit should I eget?

I had a terrible experience with a storage company and was scared to use another storage company after meeting with marnie sharpe i was so happy she made me feel everything's going to be ok she walked me through everything section by section showed me how everything worked i felt like she was my best friend i was very very pleased and will highly recomend ez storage to everyone i know good job marnie sharpe you are trulythe best

Mrs Marnie Sharpe was excellent. She was very informative and professional. She broke down my payment options perfectly. Plus she’s a Ravens Fan!!!

Awesome

The reviews were correct about this place and especially with working with Marnie at the customer service desk. This was my first experience with a storage facility.

Shaun is a fine man and a scholar! Such a boss. Thanks! ☕️

It’s a nice facility to go to

Ok staff

Shaun and Marnie are the best I lor their service

Miss Marnie Sharpe was so helpful and polite when I visited this location she even had information about diffferent auctions at other locations

I love the great customer service Shaun and Marnie give at this location. They are great with all my questions. Always smiling faces.

Great location!! Ms. Marnie is the go to person definitely!! She possesses a caring & empathic demeanor. I really appreciate her most excellent customer service!!!

I'm a repeat customer at the Arbutus store. I rented a unit about a year ago and the folks there are still as friendly and helpful as they were last time. They went the extra mile to help me resolve a problem with my property. They are truthful and honest in thier business dealings.

I came in today to make a payment in person and was greeted by Ms Marnie Sharpe And she help me figure out a bunch of mess that I had going on as well as personally walked me to my unit to make sure the size was appropriate for my things. She went all the way out of her way and I am very grateful. If you’re looking for a storage look no more!!

Ms Marnie was extremely pleasant,,an explained everything to me

Marnie has great customer service and always smiling

Came into pay my bill and Marnie was so polite! She helped get my day off to a great start and was very helpful!

Excellent service. Very helpful staff including Marnie and Shaun. Very clean well maintained facilities. Plenty of options for unit sizes depending on changing needs.

Ms.Marnie was wonderful she was very informative.

Thank you! Very positive experience! Courteous and helpful employees!

Marnie and Shaun are so incredibly helpful!!! Marnie makes you feel like family too! lol :D

Ms Marnie has great customer service skills

Ms.Marnie Sharp is the best Thanks Hunney

I love this location sooo much the staff is sooo nice and understanding. I absolutely loved ralking to MS. Marnie Sharpe she is the best.

Marnie has been unbelievably accommodating in regards to all my requests. I had several issues that she handled promptly. She has made the entire process very easy and customer friendly. I definitely would recommend anyone needing storage to pay her a visit.

Marnie was a big help with getting my payments taken care of and answering all the questions I had. Great coustomer service here. Keep it up.

Front desk was awesome Ms.Marnie was lovely she made my husband and I feel like family, yet she was very professional with great attention to detail .we'll definitely be back she's a keeper!

Ms.Marnie was the greatest ,she has a lovely spirit and excellent customer service skills she made sure that I was comfortable and understood everything I was about to pay for, she deserves a raise.

Marnie and Shaun has great customer service love there positive attitude and passion for there jobs

Marnie and Shaun was very professional luv there attitude definitely coming back

Marnie is a allstar! Great location, clean and friendly staff.

Ms. Marnie was extremely helpful and professional today. She assisted me with showing me how to make online payments. Thank you. I would definately recommend ezStorage!

Marnie was a very professorial worker who knows all the information about the company. She also took time to make sure I obtain the correct type of storage.

Marnie is excellent and very informative.

Came to the facility today just to inquire about storage and Ms Marnie greeted me with the biggest smile. She was so warm and welcoming that when I'm ready to put my extra things away, this will definitely be the place I choose Thanks Marnie

Ms Marnie is very pleasant and a wonderful employee

MS Marnie was very polite and helpful in my. storage purchase. Very pleased with my services

Hi there it is me again. Just wanted to let you know that if you are looking for a clean, well managed, and great customer service place to store your items. This is the place. I have been using this place for about 8 years, and I have been well satisfied with the staff. When you come say I sent you and ask for Ms. Marnie she is great.

Both Marnie and Shawn were awesome and both need a raise, very friendly, yet very professional and helpful. Give them a raise please

Ms Marnie and Mr. Shaun are the best! They were very polite, helpful and have amazing energy! I definitely recommend EZ Storage in Arbutus. Don't forget to ask for them when you come in!

Ms. Marty has a very high spirited attitude that is great! Appreciate that.

Ms. Marnie was a very knowledgeable an answered all our questions I gave her 5 stars because very professional just to let you know you have a exceptional person working for you an she does a wonderful job

Came to pay my bill and received excellent customer service from Ms. Marnie today. Will definitely recommend this facility to family and friends

Ms Marnie took care of me today while waiting on 5 other people, she was awesome. Great customer service and very personal with everyone. Shd is definitely a great excess to your company... please keep her

Beautiful service and a lovely vibe especially for ms.marnie treatment with people giving them smiles as someone shows May god bless her heart ❤️

Mr. Shawn and Ms. Marty were so nice and helpful. I would definitely recommend this location!! Thanks so much!!! Roland King

My experience with ezStorage was very easy. Ms Marnie was excellent and explained everything in detailed.

Ms. Marnie is a blessing to the building always making sure she puts a smiles on the face of her customers faces.

Great People in a Great facility... Marnie was The absolute Best Ever.

This facility is very understanding of stressful situations and Miss Marnie was the BEST helping me to switch storage units. Definitely ask for Miss Marnie to assist you.

It has been a pleasure to come to easy storage to store my items. The employees that work there are so helpful and friendly, and Knowledgable, Especially Shaun and Marnie. I highly recommend this location.❤

Marnie was AMAZING!! Today was her first day working by herself and she did a fabulous job. She was pleasant, thorough, helpful and very knowledgeable! Please keep her

Miss marnie was very helpful and had a pleasant attitude and good customer service

Marnie and Shaun were both very helpful!

The female, Dawn I believe, is helpful polite and a real plus. The male tries real hard to be professional but comes across as pompous, arrogant person. I didn't like him at all. Otherwise storage units are good.

Marnie and Shaun are really friendly and really nice service. 5 stars

Dawn at Arbutus is a gem!!! She's such a sweet spirit first thing in the morning. She made my morning better and I had a very smooth transaction. Clean facility and a sweet face at reception. Thank you!

Great service. I’ve been using my storage unit here for a while and I haven’t had any problems. Overall happy with my experience.

I have been a customer at Ez storage for several years and I am pleased with the service.

Great staff

Great staff

Very friendly staff great service I recommend this spot to anyone who is in need of storage

Dawn is awesome! Knowledgeable and friendly. I'm all set!

Thank you Shaun and Dawn for making the rental easiest as possible. You both did more then needed. You both answered all my questions and was very professional. I shopped around and this is the place to go. I would recommend this rental facility to everyone. One word AMAZING!!!! If you reading this review and needed storage come rent and see for yourself.

Clean place . Staff members are always nice and polite!

Went with a friend. The place was nice, clean and secure

Great facilities super helpful staff.

Great staff very helpful

This place is clean and Dawn and Shawn were very helpful and attentive. I would recommend their facility to anyone. Stop by and tell them Shey sent you. You won't be disappointed!

I am a first time customer and I had a great time with miss dawn and Shaun thay was very helpful and answered all my questions

Great storage units, clean and friendly facilities.

Clean and affordable.

Clean and great customer service.

how much is a 8/10 unit

It's okay!!!

Thank you so much

Ezstorage has great customer service. The property is well maintained and staff is very friendly and help you every step of the way to make sure everything is explain and nothing is miss informed

Walked in and was greeted right away employees fast and friendly and took the time to make sure we got everything we needed.

The workers were very helpful and made sure we were well taken care of.

No complaints

Good customer service

This place is very well organized clean and very helpful to everyone that comes here.I would recommend it highly!!!!!

Very friendly and helpful customer service :)))

This is a very clean and affordable storage unit. Dawn was very knowledgeable. She answered all our questions about our storage space.

great facility to store my valuables.

A great place to use storage

Price too high!!

Clean facility and friendly staff!!

Very clean store

Clean, accommodating, amd explanatory! Awesome staff esp. Dawn.

Awesome!

Dawn was very friendly and efficient and the place was spotless.

Too eazy!!

Excellent establishment, awesome service, and clean!

Very nice, easy access, various size units.

Good place good service

Staff are very professional and helpful. The dehumidifiers in the building make such a huge difference. If I had to do any long term storage, I would definitely use this location.

I would recommend anyone to use this facility. It's clean and the staff is awesome

It's very helpful

Great facility! Clean, safe and secure! Staff are very helpful and friendly👍

Great!

The front desk was super useful. We walked up to the unit together and the paper work was very simple. Great access and lots of hand carts for use! Clean facility.

EZ storage made the process of getting a unit so easy! Best price I could find too!

Excellent service, Clean and Shawn is phenomenal

Great Customer Service

Excellent!!!!

Shawn was an amazing customer service representative

Place is really clean and wonderful staff

I love the facility! It's so clean and staff is very friendly

Superb customer service. No other place i will ever use for my storage needs.

Excellent service, very clean facility Easy process, Excellent customer service!

Very nice, clean, secure, well run storage facility. Seems a little pricey, but I think indoor, secure ones all are.

Enjoyed personel

Very Convenient and Clean

I received a very welcoming experience. Both managers Raven and Shaun were very detailed and extremely helpful. I will recommend EZstorage to friends and family in need of storage.

Alex was professional and friendly. Great prices. Clean and safe well kept environment.

Worked with Shaun he was very friendly and helpful highly recommend

Great place to store. Convenient and workers are very professional.

Great people amazing staff. Keep up the good work guys.

Very professional employees, at this location. very clean facility. They know their stuff! Looks out for the clients needs! Thank you. Handyman of Lansdowne.

Clean facility

The staff is very helpful and polite. The storages are a reasonable price.

Juan was.very helpful and pleasant. He rocks!!

Lots of mice

Great people and customer service

Shawn was very nice and provided us all the information we needed to make an informed decision

They were great very nice.

Very helpful team! Great experience.

Very nice and helpful staff! Juan is awesome and very helpful and informative.

Awesome service

Fantastic place staff was helpful. Clean facility, safe and secure

Great service

Nice and clean place

Always loved ,using this service.

Very nice storage location...Excellent customer service...great clean location..

Easy and secure.

Great service ... clean facility

Clean & Great staff

Very clean facility and a wonderful staff very kind and respectful great service in and out in minutes great location I highly recommended if you need to store some stuff

Had a pleasant experience. Staff was super nice!

Easy and quick always helpful

very clean location and good customer service

EZ Storage is so great! affordable & awesome customer service!

Very clean store & Nice people.

Very clean store. Friendly employees.

Great Service!

Juan was great and professional and very easy to get through the process of selecting a unit. He didn’t do any of those stereotypical salesman shticks and was professional all the way. Thank you for this I appreciate it as this is a stressful event (Moving). Good job EZ Storage Arbutus!!!

Love this place!

Loved the service. Juan helped me very much as well as my niece recieved exceptional service from Shaun

They are very professional and explanatory

They are very secure and the locks work very well plus they are helpful and pretty convenient

Great units, great customer service!

Excellent storage facility been using it on and off for years . Staff is excellent and super helpful. Definitely recommended!!!

Awesome customer service!

This location is always clean and the staff here are very professional and friendly. I highly recommended this location!!!

I have had my unit since 2017 and every one is so nice and always willing to help me.

I was very pleased with the service that I got with Juan .he was very knowledgeable and very helpful and easy to talk to.took time to e plain I detail company policy and procedures. Very nice guy

Stephanie was excellent and patient with me and my changes to the unit. Peopke should store here.