Public Storage Self-Storage Units at 1415 Russell Street, Baltimore, MD

This place is one of the most disgusting storage facilities that I've ever been to in my entire life! We buy storage auctions on storage treasures and we won an auction at this facility. There is trash all over the place, outside, inside, in the elevators. They have a severe rodent infestation that the property management is doing nothing about. The storage unit that we got was so infested with rodent urine and poop that it is literally covering everything. There was a thick layer of droppings completely covering the floor. Everything was saturated with urine, the smell was overwhelming when you walked into that place. We tried to clean out the unit because we have always stuck to our obligations, but we ended up getting sick from the contaminated stuff that we had to close the unit and walk away. This is a very serious biohazard, human health issue. There were also used condoms in the corner of the unit. None of this was disclosed or shown in the pictures. The pictures showed boxes that seemed to be organized, but the pictures were entirely deceptive. The wet stuff on the floor appears to be rat urine or something toxic. I would never rent a storage unit at this place. This place is a complete nightmare. Lastly, they do not offer any carts, so if you need to bring stuff down from the 3rd floor you have to figure it out yourself.

Great customer service when it comes to front Desk Rep Dominique ,always informal when asked questions! Great job at making me feel valued as a customer!! Russell street is a great spot if your looking to rent.

Smooth excellent

Dominique is great at Russell she will help you with all your needs great job very friendly

Roden infestation and insurance does not even get back to you. I had no food nor anything in my unit and when I was ready to move, I was not able to move due to so much rat poop everywhere. On my clothing, mattress. Once again, insurance does not even respond.

It's never anyone in the damn office!

Before Dominique came to this location, I was planning to vacate because nobody was ever in the office, the restroom was always locked and I couldn’t get anyone on the phone. I’m finally able to get ahold of someone now and I’ve had a much better experience with Dominique. I only call or come in when she’s in office.

Poorly maintained location, trash everywhere, front office understaffed and unresponsive. Good luck trying to talk to someone if you have an issue

This place has definitely gone downhill because it wasn't initially like this. There's always trash everywhere, moving carts are rarely available, rat poop everywhere - including my storage unit, and people living in storage units. Restrooms are always locked. Customers are only allowed to use the restroom in the front office, assuming there is someone there. I could not wait to move out of this place. I do not recommend this place.

This public storage is amazing. Stellar customer service!

No on-site managers or associates. On the website they advertise this, but only when you talk to someone in the chat feature do you find out that you have to make an appointment and you can only do it through the chat agents. Rental office is empty everyday.

Kyaliah does amazing work I have never been to a public storage this clean and professional. She really shows that she appreciate what she doing on keep our things safe

“The staff here are extremely helpful. Right from the appointment to the billing, everything went very smoothly. Kyaliahh immensely patient and have a sense of humor as she took the time to explain everything to me. Overall , I had a positive experience in the treatment, customer service, and overall process. I highly recommend this establishment.

Kyaliah showed me a cleaned property with great customer service and got me in and out as quick as possible! she needs a raise!

DEFINITELY WAS GREAT CUSTOMER SERVICE

They were very nice and helped me with everything that I needed. Thank you again Tyreece and Angela.

Great prices and amazing customer service. 5 stars.

Public storage is the worst I used them for every move starting back in 2003 I move a lot 2023 has been the worst with them 20 years on off with public storage so of course I kinda know this company 1st complaint the money paid monthly is too much started out at $57 now $78 every month.Just too high for bad service.The office no one inside during buisness hours which is bad customer service.No entry if bill paid late and get locked out unit so if there is no one in office during buisness hours how do you gain entry in unit with there lock on unit after payment.Its just not a good company any more your already going thru a hardship then public storage put more of a hardship with late fees and liens lock out no entry it's really sad I hope and pray I never have to use there service again very unsafe bad lightening at night unknown people walking around very unsafe I wish I could give zero stars

This public storage has great staff starting with one member named chadlynn she was super helpful and great at listening to what I needed and she helped me picked the exact unit great job by her

This is a review in the waiting. First things first, I appreciate Public Storage. I am incredibly grateful for Public Storage, especially during tough times due to covid, and I needed them. For two years, I used Public Storage and even paid my late fees. The issue is two things: ONE- When I opened my account, the manager, Cecil, sense I made my reservation online, was supposed to cancel out my reservation, because I reserved the wrong size unit. He, in turn, reserved and was able to reserve the proper size unit. No problem. Now that things were straightened out; I would just pay my bill every month. Here is where the problem comes in for the first three months when Public Storage would contact me, I would constantly tell them they are charging me for two units when I have one. I even sent an email. It continued and I even told one of the reps when they called me to remind me of a payment, I asked why I was being charged for two units they promised to fix. I even downloaded the app and even just paid for one unit through the app. Public Storage continued to try and charge me for two units. This went on for two years. Then, one day, I received an email and text explaining that late fee rates were going up. I had no room to argue because I needed storage until I could move my things out. In September of 2023, I was sent an email, text message, and voicemail that my unit was up for auction unless I paid over $500(I had fallen behind by a few months). The money due was by Wednesday, September 13, $539.60. I paid that amount on 9/12/22. The manager was trying to get me to pay for the other unit, which was $136.00. I told her I was not even paying that because I had one unit. The new female manager called her boss on the phone, and she had her on speaker; the manager canceled out the other unit charge. I informed the store manager I would be moving out of the unit on 9/17. I had to pay for a new lock since they cut off my lock, which they should not have had before the auction. (Added note: The new store manager who was cool when I first met her was cool. She tried to hit on me and even asked me out, but I rebuffed her advances). Fast forward to 9/17, I came to the Public Storage to get my items out of Public Storage. The manager seemed surprised and started giving me a tough time about getting my items. I had my moving helpers and even had one of my helpers come inside because I didn't trust her. Sure enough, she told me that I couldn't remove my items unless I paid for the other storage. I was furious because her own manager said that I did not have to pay. The end results were where I had to pay, and they made sure I had my things out before the store closed. On top of that, she accused my help of breaking into the unit. Once we had everything in and were leaving the Store Manager proceeded to call my phone and curse me out for leaving a broken shelf behind and that she was going to charge me a rental fee and cleaning fee. I told her that if she were acting crazy about a broken shelf that I would turn around and come back. She shouted an expletive and hung up! I have been trying to get my money back from paying for storage that I never had. No one will contact me. They can contact me when they want payment, but when they are wrong, SILENCE. P. Demps Account #55440454 6pm Update: 11/6/2023: Kim(Manager Columbia Store) contacted me and apologized for the behavior of the manager and agreed with me that I never should have been charged and refunded the overcharged money. She was/is truly a professional.

Chadlynn had great customer service!!!!!!!!

Great customer service Chadlynn a was amazing

Excellent service ! The staff was extremely professional and helpful .

I used the storage facility for 2 years. It seemed like every few months the rates would go up. I lived out of state which made it difficult to check on my storage unit. I finally flew into Baltimore and went to check on my storage. I had planned on giving most of the contents to my family. When I opened the door there was mouse droppings everywhere and it reeks of mouse urine. I had to call a local junk company to haul everything away which cost me $800. I’m just very disappointed that I paid $200 a month to store my belongings in a safe, climate controlled environment and ended up having everything taken to landfill.

My payment of $418 was made 3 days past the deadline. I was charged a 20% late fee of $83. This is how investors are making money with a publicly traded stock trading at $291 a share. The management has "strategies" in place to fleece their customers most of whom are low to moderate income earners. This is an example of predatory business practices. Not illegal. Just unethical.

Absolutely horrible staff. They neglected to tell us if we closed on the first of the month we owed the entire month, and 32 days later sent us to collection with no notice. Liars and thieves.

Had a great conversation with Kyaliah she keeps the property clean and she was very helpful

Clean, temp controlled

The lady is A Great working 1 lady working

Clean, easy to access. My only beef is, (like most storage units,) they gradually raise the rent and after a few years you are paying a lot more than you expected.

Service was really AMAZING! Ziggy was so helpful and made everything so smooth. Personality is everything in customer service jobs. He’s Top Tier!

Worst experience ever. Tons of Mice!! And Roaches!! Elevators rarely worked, bathrooms always out of order, I don't think anyone actually works here so if you need boxes make sure you hit Walmart. They also kept charging me after I moved out, and it took months for them to fix it. All I can say is RUN to another storage place.

Mr. John c was excellent and it was great service. Nice guy outstanding

John was very helpful in getting us the right size unit for our needs and stopped by while we were moving stuff to make sure we had everything we needed.

WOW.. have not had customer service like this is a LONG time. John C went out his way to make sure I was satisfied and rented the right size until .. Thank you for your exceptional customer service and this wonderful experience

Mr. John has been a great help! He is appreciated!

The facility was clean and we didn't have any problems placing our things there. We felt they were safe. John was very helpful and courtesy. The availability to be able to go in early mornings and up until closing was very convenient. I would definitely use this facility again.

John was very professional and very helpful and made my day even better.

John is extremely helpfully, he really went out of his way to go above and beyond. Thanks John! The property is extremely well maintained. My unit was spotless when I checked in.

He was very helpful with the customer service! Thanks!

Kyaliah has great customer service and her energy was so bubbly.

Mr. Izzy was an excellent worker. He helped me throughout the entire process and was extremely knowledgeable in the services

I am planning to move to Baltimore from NYC and am in the process of looking for a storage. I decided to check out this public storage and the customer service I received from a gentleman named Izzy was amazing. He was professional, a good listener and very patient especially since I have no idea what size storage was going to work and gave me excellent advice on packing up and how to stack my things to use the storage efficiently. I would definitely advise anyone looking for a storage to go to this facility and speak to Izzy.

Tamieka is very helpful , informative , & well mannered. She’s well spoken & detail oriented. I honestly WILL BE recommending her location to anyone in need of storage.

Do not do business with this company. I was initially quoted $46. When I went to get the unit I was charged $57 for the rental and an additional amount for insurance. Four months later my rental was increased to $92. They stated they can increase the rent by any amount at any time.

Tamieka and Izzy were extremely helpful and professional. I will be back.

Need a little help on customer service

GREAT customer service had a nice girl named kyaliah helped me get to my unit in a CLEAN facility thank you so much 10/10!!!!