Public Storage Self-Storage Units at 4343 York Road, Baltimore, MD

Alexandra, the manager is very efficient and nice. She will make sure that you have the best deal on your storage room. The facilities are clean and I'm glad I made the choice to store my belongings here.

I have seen Herbert deal with so much at this property, yet he is still able to provide outstanding customer service. I haven't ran into many as knowledgeable about Public storage and how to best service us. Continue being great even when your superiors don't acknowledge.

Very good

I've been with them for about a year and the price of the storage keeps going up. I'm almost paying double!!!!!!!! I received a reply from the owner he was going to speak with his employees. That was last week. Wow!!!! I will update what happens. Stay tuned!!!

My experience was wonderful at York Road public Storage, Ashley was very professional, well experienced and informative about the app and the operations on of the facility. The units are clean secure with easy access, the bathroom is also clean, i rented a 10x15 and yes there is a elevator.

Terrible mice and public storage do not show sympathy. I have contacted corporate about this issue and still no response. It's so bad that I'm scared to enter the unit. I have to wear mask and gloves whenever I do decide to enter. The manager told me to file a insurance claim for any damages.

Misha was very helpful and knowledgeable about the units. She walked me through the whole rental process. I was just browsing the area and wanted to know the rates.

Dramatic increase in rental for storage unit. The increase was almost $60 per month. I called customer service they were unwilling to lower the increase. (February, 2022) This is an update comment from July 8th. My experience was even worse on the morning of July 8th. I was unloading my truck to my storage unit and there is some sort of construction going on during customer hours. The work being done was around my unit two workers were scrapping all the walls outside the units and horrible dust was being produced in the air to make it unbreathable. The two workers were even wearing face masks because the dust was so toxic. I now have a severe headache all day, my eyes are itching, and I have a bad cough. Why are they doing this type of dangerous work when customers are around?

Very professional and clean

I never got my "first month for $1". I moved in late in the month, and they charged me for a full month, then again for a full month on the first. $48/month for a 5 x 5. My rent has gone up $20 every year. It's now $88/month, (not $80, as advertised), which I find excessive, and takes advantage of vulnerable people who would surely prefer to have all of their stuff at home with them if they could.

Prices go up way to often no deals for existing customers when renting additional units, hallways smell like urine, units get broken into and tampered with often as if someone continues to attempt to break in.50/50 chance of elevator working,, carts are a courtesy as they say and are most of the time locked in someones storage unit,, Bring your own.. I am definitely working on vacating this place. STAFF IS NICE WHICH IS THE ONLY PLUS

Misha was amazing!!! She helped me saw off my lock for over two hours, very sweet and helpful!!! She deserves a raise!!!

The place is cold in the winter and hot in the summer. No carts when you need them. They force you to buy insurance.

Seemed to be a secure place.

Will - Great Customer service and Willingness to help and make sure u have every you need. Thank you.

Will & Thomas was awesome very polite and helpful. I'm glad I choice their location. Thanks Fellows

Will was helpful in assisting me get the right info to rent my space in belair

They charged me for EVERYTHING & the unit was difficult to find. I want provided any carts. Also, the lighting was very poor. It was freezing in the unit; I could see my breath. I feel ripped off. I brought my own P.S. lock & they didn't provide anything to prevent humidity issues. The only elevator won't come back down if it's propped open. I didn't feel safe with random lingerers, on the upper level, amidst the unit & van I offloaded from. I would change my review if I were properly reimbursed or given credit & they get carts.

The associate behind the desk was super kind and helpful. Guy really knows his stuff. Will or William!!!

Great! Ask for Rosa

Haven't been laterly. My cell light is not working. Thought it was the bulb, short in the socket.

Will has awesome customer service answered all my questions thanks will

Will the property manager is always a great help, thanks Will !

I been to different storages and never had a smooth move in and out over this location because of the customer service that WILL offered me. He really took the time to help me with my business there. Thank you WILL

Ask for Will. He is a really good with his service. He will go out of his way just to make sure you're good.

Mr. Will gave me great customer service and handled my issue with ease. Thanks Again For Your Help.

Will greatly appreciate him

Received great customer service from the property manager Willy & Keonna! Thank you 😊

Will has great customer service . Always very helpful .

Hello I would like too thank Mr. Will on York road for his professional Awesome Hospitality towards myself and family he is a person that will make sure his customers receive service of satisfaction with great communication skills by keeping you updated on your storage accounts. Come out to York road Storage where your property can be kept safe in well persevered . Keep up the good work Mr. William 😊

Q is such a sweetheart. I came in just to purchase some tape on Wednesday 10/20/2021 and she was very polite and made sure I had all that I needed. She told me she was new but if she didn’t tell me I wouldn’t have known. 5 star customer service, great job Q

Will and Q at the public storage on York rd 4343 ,. Was so helpful,. They took there time and explained the unit and facilities to me,. They also waited for any concerns and/or questions I might have had, which were none because of there thorough customer service,. I Highly recommend The Public storage at 4343 York rd,. Nice, Educated very patient People,. Thank You,.!

Shaq and will gave great customer service

Will at the front desk gave me excellent customer service 👌🏿. Help me out with everything very great guy give him a raise.

Will and Zack gave me great customer service,!!!!

Terrible customer service and not in best location but really the terrible customer service is the reason for this review.

Will did a good job. Thanks

Wills the man! And d!

Will at the front desk is very helpful, friendly, and a great guy! Two years here and everything's been great! Thanks!

Will the property manager always gives out great customer service

Elevator was broke had to use the steps to haul all my heavy items! Bad experience.I don’t pay to use steps!

After reading reviews I decided to give this location my business. I received a call from Will confirming my reservation And informing me to complete the process I was experiencing system issues as I was using my phone and Will walked me through. I had to let Will know because of all of his compliments he’s the reason I decided on this location. Customer Service is top notch at this location.

Will don Was fantastic

Online reservation was easy. Customer service was excellent.

Will and Don gave me great service.

Will and Don were absolutely wonderful. Their customer service rates number10. They were helpful, patient, willing to go the extra mile to guide me through the rental process! I am so delighted!

Very polite and trained staff. Easy service. Clean facilities. Highly recommend. Thanks Will and Don!

Great customer service: Will was helpful, instructive and friendly. He made the checkout process seamless .

Will showed excellent customer service and was very helpful.

Very easy check in process. Will and Tasha were very kind and helpful.

The customer here is outstanding, Will's always welling to make that happen!

Will & juawn was great service!

Will was very helpful very good employee great customer service,we give him five stars from the berrain family

Will was a great help great communication an help with showing me where my unit was and when i needed a cart to move things in !! If i need to come back I definitely will

Will offered 5 star service, he stayed alittle late to allow for the use of equipment.

Will was pleasent full of info and super helpful. Should get a raise

Clean spacious well secured I love it

Clean

Will helped me out and helped me save my moms stuff from being sold and provided excellent customer service! Highly recommended

Appreciate the great customer service. Will provided outstanding service and info abouy my account. Much thanks.

Customer service was fantastic. 6 out of 5 stars! Will the manager on duty was awesome. Super friendly and very accommodating. We showed up a little late the first day and he stayed late to show us different units. Very kind , very honest and very helpful. We had a very big move and he checked in on us a few times and had great recommendations for lunch in the area. Great service and happy my stuff is here!

Every time I come in to pay a bill the customer service is always A-1, Will is always so courteous and helpful, and he always have a positive attitude!

Will and Courtney customer service was amazing. They gave me everything I need while moving out. Even with the courtesy calls they didn’t have no attitude and they were very polite. Thank you both so much for your help and working through this pandemic!! Y’all are awesome!!

Will was really helpful with closing out my storage unit! Super kind and helpful and made my visit there so easy.

Excellent customer service

I came in today inquiring about a storage, even tho i decided not to rent today will and courtney gave great customer service.

Will was so helpful that he made my experience with yall excellence

The light was out the hole weekend and there outlets are in the corners of the building bull....

Have to say I was VERY pleased with the amount of professionalism and customer service skill of the Mary, Tasha, and Will. They really made this transition very seamless for my family. I rented from this facility site unseen coming out of state from PHX. EVERYONE really worked to find solutions for my situation. Very Please with my decision. Thank you Mary, Tasha, and Will.

Mary and Tasha are awesome!! Made me feel very welcomed. I definitely recommend this storage facility!

Affordable rates and great place to store. I will always go there first for all of my storage needs. Must ask for the manager Will who is knowledgeable, friendly and professional. Met the general manager Sarah who also gave great advice to help meet my needs. Highly recommend!

Everything was professional and clean. Received excellent care and service by Shanice which made up for the absence of dollies, hand trucks, or any means to get items into storage. We used our imagination and formed a human chain!!!

I have just rented this storage facility on York Road. The staff was nice, pleasant and accommodating. I will be securing my belongings inside this facility as of October 2020. I know my belongings will be secured in this facility. Thank You Public Storage

Had a very positive and eventful experience. Both Ms. Shanice and Mrs. Mary possessed all the information I needed

Will and keith was wonderful and have great customer service. I really appreciate there help. Keep up the good work.

Great customer service, went in to pay a bill and both Will and Keith were very helpful. Keep up the good work guys!

I called many times and I got different answers from them. The customer service hang out the phone on me. Verry disrespectful

Good deals perfect space

Location was very sanitary. Will was very helpful with the explanation of how the bill works.! Great job

the store is always clean and Will the property manager is extremely helpful and not afraid to go out of his way to make sure you have a great experience highly recommend this store and particularly Will

The facilities was very clean. I felt safe.

This facility is awful, this is a warning ⚠️ DO NOT RENT AT THIS LOCATION. Staff is unhelpful and lazy. 7 am excess is not a guarantee due to chain on gate. Carts never available or assessable. Not Maintance but have a nerve to raise cost on unit. If I could have left a review with any stars I would have

Shanice was very kind and helpful during my rental.

I have used Public Storage before. This time is different. The property is always clean. And the Customer Service that I received from Deidra and Tia was amazing. They are always pleasant and helpful. I will definitely be staying with this location for my storage needs!

Shanice was such a great help! She was patient with me, showing me different units when I was uncertain of what size unit to rent. She was friendly and inviting!

Employee Deidra Brady was a great help she made sure we had a pullie and also checked our space with us before we moved things in

I cleared out my sister's storage unit... no climate control ...in the middle of February was colder inside than it was outside... no pest control to speak of... broken elevator... 3 access doors can only enter one... you could buy a series of tarps to wrap your belongs and keep them outside and have as much of a chance of your belongings being intact as you would if you paid to keep them here... you are not getting what you pay for at this location...

I loved the customer service that was given today. It was quick, simple, and easy. Miss D aka Deirdra was amazing. If you aint working with her cancel and wait until she cant get to you.

Deidra Was very helpful when I can in she did a great job explaining and helping me Great Employee

This place is horrible. Not only is the gate inaccessible the workers don’t know what they are supposed to do. I arrived one morning no one was there but a female and she was clueless on how to let me in my unit. They have a chain on the gate so you can’t get in and they call you nonstop about payments but can’t get the business running right. This place is terrible.

Chanel is awesome she really help me with getting the right size for the right price. She is really here to help you protect you stuff. Keep up the great job Chanel

Great service. Nice and simple

Special thanks to Daionea and Deidra for being so helpful with my moving process, they made everything go smoothly and as planned.. thanks again 💪🏽

DEIDRA WAS GREAT HELP SHE TOOK THE TIME TO EXPLAIN. THE RENTAL PROCESS TO ME AS WELL AS THE OTHER SERVICES. 5 stars+

Daionea hello the lady that help me with getting the storage unit was so polite and very helpful and she was a big help and ever place needs people like her to work for them

I came to York rd Sunday Tia was very helpful with helping e rent a unit she was very helpful and deidra help a lot as well they both have great customer service and very friendly

Deidra was the best She met all my needs, she is so polite and precise. Wish all people were as professional as she was. I recommend this site to all who need to store away items

Deidra was very helpful at getting my unit set up and making sure that the entire process went smoothly. I had a great experience using this facility to store some things for a short period of time and would use this Public Storage location again!

The beautiful young ladies Deidra and Daionea was very courteous and respectful with excellent customer service.

This is a great location to store at. The staff was friendly and answered all of my questions.

I want to say thank you so much to Daionea and Deidra for helping me and my grandmother get a space for this chair... the best 😘😘

Great customer service, Deidra and Daionea were very cordial. Showed great patience in listening and answering my questions. Public Storage has a great staff working for them 👍👍

Wasn't here just in the area

Deidre is amazing. She was extremely polite, understanding and helpful. I was able to get a storage two hours before closing and wasn’t rushed to unload my truck.

Came here and deidra was very rude and nasty to me I was coming to pay a bill she needs to be fired

I bought all my moving supplies here, went there initially because it was close to my house, but kept coming back because the staff were so wonderful. Friendly, helpful, and offered product suggestions to help save me money. Definitely recommend!

Deidra and will was vert helpful get consumer services

I had the pleasure of being waited on by deidra Brady .she was very professional and helpful .. I was confused and she was very patient with me ..she is a great addition to the company and I am beyond pleased with her service...I have already referred a friend.thanks again

They are very helpful no matter what the circumstances, would always go back.

Great place to store office people are very helpful, outdoor units very convenient

What time do the gate open?

Jaquon parker

A very pleasant experience loving customer service with Chanel.I highly recommend them.

Chanel is always smiling when I come in. She is always pleasant and willing to help me with my bill thanks Chanel keep up the great job.

Just left the York road location. My reservation took just 15 minutes. The property manager Chanel made me feel very welcomed and at ease.

Jaquon made my visit wonderful! He was funning, and had very great conversation! He made my visit easy and fast! I would recommend this storage unit anytime!

Jaquon is very helpful and nice. Made life easier

My daughter is a student at a nearby college. After finishing her summer program, we needed a storage for a little over a week. Jaquon Parker did an amazing job of saving me the most money ! He honored my expired promotion for $25 for the first month and still gave me a unit with the space I needed!

Jaquon THE BEST & THE BOMB KAAABBBOOMMM

Hello i just wanted to let u guys kno an employee name cy or ty idk not sure if I'm saying it right. My 3 grandkids came yesterday to move in from va they said cy did very good with showing the unit didn't really understand the insurance but he did explain it 3 times. Great attitude somewhat nervous. But we do give 5 stars we was in and out 20mins tops. Thx guys

Jaquon was very helpful, he explained everything to me and he was very professional.

Jaquon is the bomb dot com...

Jaquon made a stressful day so much easier with his helpful advice. Thanks for making such a big effort.

I was putting off writing a review of this place but after I got a notice of a $20 rent increase after only four months I am not going to stay silent any longer. I have rented numerous storage spaces around the country over many years including with Public Storage and this is DEFINITELY THE WORST PLACE I have ever rented from. In summary (with details to follow) – there is only one working elevator and there are times (as people have stated in other reviews) when it doesn’t work, there are only two carts so you’ll need to get your own or something from Home Depot since they are mostly always in use, the pricing structure is messed up because of the non-working elevator at the other end of the building, there are mice on the first floor, it’s so cold in there in the winter you could probably freeze a cup of water, the door at the far end of the building doesn’t lock and is often left open which is a security risk. This was not my first choice of places especially after reading the other negative reviews. However I was coordinating sharing items with someone else who rented the space (we each got one) and they picked it. I reserved a space online on the second floor for $67. When I came in to get the space the person on duty was from another storage facility and not familiar with this one. We went and looked at the space which was in the middle B section. Back in the office I asked about the first floor and they looked on the computer said they found me something there which was $83, a good price for first. We completed the sign up process and then went to go look for the space. After walking all over the first floor and not finding it we went back to the office and he looked on a map and said it was on the second floor. Turns out it was in the A area which is on the other end of the building. I asked why it was more money then and he said because it was close to the elevator (on the far side of the building). Later I tried it and found out that elevator doesn’t work so that pricing model is messed up. Also essentially he screwed me over because now I was paying more money for a unit further from the elevator and still on the second floor. When I asked to move it back he said it would cost about $86 with a transfer fee. What utter BS! When I tried to use the loading dock at that far end I found that the door with a code box down there doesn’t work (and that elevator doesn’t work) but it can be forced open which people do and then can’t close it and leave it open which is a huge security risk. I mentioned it to someone at the office and it was never fixed. I also found out there are only two carts which is ridiculous and they are in use most of the time. I had to go to Home Depot and get my own portable cart. I know the place is not climate controlled however in other more modern storage facilities which are not they keep the temps within a range however in this place in the winter and spring it was so cold in there I bet if you left a cup of water in the unit when you came back it would be frozen. I had to make numerous trips there and one time as people have complained about the one working elevator was not working. To my knowledge it was fixed later that day and the next day when I went it was working. One day when I went to put some things in my friend’s unit which was on the first floor I discovered bits of paper shredded on the ground and rodent droppings. It appears that there are rodents/mice which can get into units on the first floor. (I haven’t seen anything like that on the second floor so far.) I bought rodent poison and traps and put it around in the unit. The problems with the place as I have mentioned although I’m not sure why the personnel cannot get more carts and fix the broken door (and elevator) (and pricing model) fixed, is it their problem or is it because of Public Storage HQ? I don’t know. But as far as I’m concerned once I am done with coordinating with my friend I am moving the rest of my stuff out of there!

Jaquon Parker provided stellar service! Give this man a raise!

Jaquon really helped me out today. He needs a huge promotion

Jaquan is seriously great. If he wasn't there then my whole experience would have been drastically different, not in a good way either.

Jaquon was so helpful and courteous! Awesome service!

Joaquon Parker was very helpful

Jaquon parker i had a really good experince today with jaquon

Jaquon Parker very helpful pleasant employee!

I just left the 4343 york rd location i was very pleased with the customer service quick n eazy the handsome man cy was very helpful his smile and funniness helped me get thru the process. Keep up the good work guys

Do you offer vehicle storage

Jaquon he was very excellent loved his service

I’ve been there @ York Road for over (6) years. Always dirty and they never open on time. Had to call the corporate office last week. Manager, District Manager, or Corporate never returned my call.

We looked online before renting our unit here and found what we believed to be a reasonable rate for the size unit that we were renting. Upon check-in to our unit, I was forced into buying their insurance and was told that I could not rent the unit without it. Upon gaining access to their website I learned that it indeed was "not" mandatory and could easily remove it. Our renters insurance covers our storage unit as well and it would not make sense to have two policies on the same properly. Here we are now 6 months in, and I get a notice that my rate was raised by 30% and there is nothing I can do about it. Rest assured, I will never rent with Public Storage again. Sales tactics are sketchy and questionable at best. By the way they hound every customer checking in with a pre-printed card to leave a positive google review. I really hope this review doesn't get buried and can see what they are in for.

Convenient

Jaquon give me great service today

Jaquon was great! Very helpful and personable. 👍🏾

Jaquon Parker was extremely helpful. He made itquick and easy.

Absolutely great experience with Jaquan at this location. He made everything run smoothly even though I gave him a run for his money when I called to confirm my reservation. He was very accommodating and professional. Thank you for making everything easy for me!

Jaquon Parker this young man was awesome customer service with out of this world you guys do not need to get rid of him at this location I was really feeling down and upset and he really made my day and make me feel comfortable awesome kudos the ham

Jaquon helped me out today to grab my 10x10 unit. He was very helpful as he showed me all of my possible options at various price points. He also did a great job of laying out potential add-ons that Public Storage offers in order to protect my items!

Jaquon , was really great from the phone service to me even from me coming in to the store paying my bill.. Thank you it was greatly appreciated

Is Public Storage what do you want I have to give it such a low rate, because I stopped there with a friend on Saturday if there was no one in the office at all not good business practice.

It was okay this time.

Jaquon was great. Very helpful

Ms.Chanel was exceptionally a great pleasure. She is very friendly and bubbly and I enjoyed her excellent customer service

Great service by Mr Jaqvon Parker. Definitely helped us out and was friendly

Every time I come to make my payment Ms.Chanel is always there to greet me with a smile and her great personality thank you Ms.Chanel

*note: I haven’t actually stored any of my stuff in here (yet) I just booked my unit so this review is purely based on customer service!* I “booked” my unit online and within minutes of doing so, I got a call confirming all the information and informing me of the next steps to take. It was extremely helpful and together we set up a date for me to come in and finalize everything to purchase the unit. Today I came in and was greeted and helped by a young man named Jaquon. As it turns out he was who I talked to on the phone too. He was very helpful and explained everything clearly. He took me to see the units and helped me decide which option was best for me. I would definitely recomend this place, as well as Jaquon specifically, to my friends! I’m excited to start moving my stuff in.

Awesome service from Jaquon! He let me know about everything and helped me through the whole process.

Jaquon. Very nice customer service helpful nice to have . He knows his job and was ready for me before i even got out of the taxi

Jaquan, service was amazing! No waiting straight for to the point! Friendly !

Quonny was very nice and help he walk me through step but step on everything even help me even showed me how to load up my stuff so I won’t fall everywhere and so I wouldn’t have to take so many tip

Yes Janelle down at York Road the manager down at York Road has been very courteous he and does a job very well I have nothing but good things to say about her close out the device that

Chanel and Tyeisha are great ladies and they know there stuff keep up the great jobs ladies

Ms.Chanel is always here on time with smile she is great at whay she do keep up the great job.

Jaquon Parker was an awesome person far as customer service, answering all my concern questions, explaining to me the policy and different prices of the storage unit I selected. I would recommend all my family/ friends to this location and recommend them to ask for Mr Parker if they need help with their storage unit or any questions. Thank you so much for having a awesome person working for your company.

Chanel was very helpful and knowledgeable on what I needed to pack my house, we just started the moving process but I will be back when I need storage! Thank you ladies

Ms. Chanel was very informative on the rates, units and sizes available. She also made very good suggestions on protection available for my belongings as well. Great friendly, and professional place! I definitely feel comfortable doing business with them soon. Thanks Ms. Chanel for the great service!

Chanel has great customer service & is very friendly & very professional. She's a great greeter as well.

I came and made a payment today and Chanel was very helpful and she always have a very big smile on her face.

I came in to make my payment and Chanel always remember my name and she always has a very big smile on her face when she helps me keep up the great work Chanel.

Hello when is my next bill due

Thanks for all the help!!Nick was very helpful and even helped me load & upload with some of my boxes......

Very polite and helpful staff

I came in to inquire information on renting a unit. Ms Tyeisha was very informative about the process and also how to protect my belongings as well. I have to talk it over with my husband but will for sure come back and see her. She is a great asset to the company

Ms Tyeisha did a great job with helping me in my decision on which unit would be best for me. She was very informative and left none of my questions unanswered. Ive already referred a friend there bc ms tyeisha was so helpful.

Ms.Chanel was very helpfully and is very knowledgeable of her job.

Chanel and tyeisha were very helpful and knowledgeable on what I needed to pack my house, we just started the moving process but I will be back when I need storage! Thank you ladies

TYEISHA had great customer service, very helpful and pleasant and its staff were very friendly as well. The service is awesome at this location. I would recommend this site to anyone in need of storage.

The manager Chanel was very courteous with great customer service

Tyiesha is wonderful!

I had a really Awesome experience at this location, with the wonderfulf staff helping me stay positive with a situation I had with my storage, Ms.Tyisha showed me kindness in a professional way, when I payed my storage bill off 😇🙏🦋

Chanel was amazing and very knowledgeable about helping me storing my items and help protect my items as well. Keep up the great work Chanel.

It's been a pleasure renting with you all Chanel has been a great help she's always assisting in every way possible I think she's a very valuable asset to your company and to be honest she's probably the reason why I'm still here thank you

I would never go there to store anything these reviews must be fake let me tell you the truth one my furniture was stored there for 5 months almost all my stuff had mold on it this furniture was fairly new less than TWO years old myh living room furniture is ruined my beds molds my boxes had been torn by mice rats I don't know it was horrible I went to the office and your ms chanel was no help she just handed me the insurance policy and said I'm just the property manager I can't help and the other young lady was like ok . Like no help then had the nerve to call me when I left to tell me it's 500. Dollars if I didn't remove the sofas out there why y'all sorry storage unit did it . This place is nasty I wouldn't recommend it .

I came in to get the rest of my moms things and pay her bill for her and Chanel Barber was a huge help. She made sure i knew exactly where my mom's unit was located. She was also very friendly and informative when i inquired about a unit myself.

Chanel was very helpful and very respectful and great customer service

Had an awesome experience with Chanel, very polite and knowledgeable of the unit sizes and what they could hold

Came to yet another location and Chanel greeted me as always with a welcoming gestures. She’s always pleasant and prompt with any questions or concerns I ever have as well as other employees.

I stopped in for information on unit sizes, availability, and prices for an upcoming move. Ms. Chanel was very informative on the rates, units and sizes available. She also made very good suggestions on protection available for my belongings as well. Great friendly, and professional place! I definitely feel comfortable doing business with them soon. Thanks Ms. Chanel for the great service!

Do not rent a storage here!

Chanel was very pleasant and friendly. Great people person and answeres all my questions and concerns.

Perfect service. I mean perfect. Two things lacking: better located motion-detector light switches, ...and more dollies for moving.

Chanel is efficient and friendly EVERY visit. She is very knowledgeable and helpful!

They won't work with you on your payments. I'm single father struggling to raise a family. I lose everything.

Some of my things was destroyed and has water damage along with mold

Public Storage was an awful experience. My buddies and I used it to store a few things from school, over the summer. First of all, when we got there the elevator was broken and the employee said there was no time table for when it would be fixed. Our unit was on the second floor and had to make a lot of trips up the stairs. I understand things like this happen, so it was all good. We then went and expicitly said we would like to pay for it all up front and explained we would pick it up the beginning of August and thus would have to pay for the entire month of August. This was a relatively painless process and he said we were all take care of. Then, when we returned in August to pick up the stuff, the elevator was still broken (shocker) and the stairs were flooding from the ceiling. Nice! So we made a bunch of trips up and down the stairs again in the boiling heat, all while jumping over the big puddles of water on the ground at the bottom and top of the stairs. Well at least I was fully moved out and done with that place. HOWEVER, then I get a call from them a few days later saying there is an unpaid balance for the month of August for $100+. This was very frustrating because we had been told that we paid the entire balance upfront. When we called them before we decided to use Public Storage they had given us the price for the entire period of our storage and this is why we decided to go with them. Obviously this was not the case and we were not happy about it. Had to pay more than we were told and just terrible communication from the employees. Employees were nice, but honestly they were useless and messed up a very simple process. A very bad experience. Would not recommend. Use EZ Storage for sure!

One elevator is broken and they don't tell you until you get there if a column is blocking space in your unit. Hot and usually can't find a cart. You have to not only put your code in to get in and out the gate, but also to get in and out of the building--very inconvenient when moving items. They also require insurance and u need to bring your lock. Those were unexpected added expenses.

Is the office open on saturdays?

Chanel was very professional and know her job well. She help me to understand what I need and how I could pack my space to make all of my stuff fit in my unit. Thanks Chanel for make this moving experience easy and painless.

My experience was awesome. Great customer service and polite smiles.

Our unit got flooded. Most of our stuff was destroyed from water damage and mold, including a mattress and antique furniture. They provided no help whatsoever - not even offering to provide a dry unit. Told us we had to work it out with the insurance. Black mold on the wall.

Unit is FLOODED. A month after I moved my things in I found my things soaked in standing water in my 2nd floor storage unit, they did nothing. No help in clearing my things out of the water, no help whatsoever in offering me another storage unit that is dry! All they said was " contact your insurance company". DON'T USE THEM. My crawlspace at home is drier than this "climate-controlled" storage place.

Very reasonable prices and friendly staff! Chanel was very helpful

Chanel was pleasant informed and very accomodating. I upgraded from the start since she was able to assist me in being practical not frugal in my selection. Thank you for having staff that represents what is advertised.

I was really happy with the service I received. Chanel was really happy helpful and respectful. I came in to rent a unit and she was clear when she explained everything I need to know. I would recommend for a lot of people to come to this location because Ms Chanel is awesome

This public storage was great. Ms. Chanel was great at helping my parents find what they need and gave them great information on payment rates and the best prices. The rest of the staff was great also very welcoming makes everyone feel safe and feel like we all got a friendship.

Tiara helped my family and I with our storage. I appreciate her making herself available for my family. Thank you Tiara!

Very fast with professional service and staff was helpful and very funny, best experience I ever had with renting a unit with Ms Tyeisha and Ms Janai

Tyeisha provided excellent service in May of 2017. Amazing customer service experience, would definitely use this storage unit again.

Can I pay online

I would like to thank Ms.Tyishia an Ms.Sarah for there kindness am humane response towards my situation at the time of a struggle to make my payments I appreciate there professional courtesy an patients that's why I give them five stars up 🤗🤗

Tyeisha was a great help.....

My agent is the greatest! My unit was opened and Tyeisha called me immediately and basically stood guard over my property until I could get there. Tyeisha gets the Afro Samurai #1 headband!!

is it available space 5 x 5 for tomorrow?

Jay, she is the best. Very helpful, friendly and professional. Keep on, keeping it on.

The Best storage place around. Super friendly atmosphere and Tyeisha, Janai, and Kendall did an excellent job at helping me through the move in process. Great customer service and quality of storage units. Will definitely be using this location again for my storage needs.

Customer service is excellent, whenever I have a question regarding anything I have been treated with respect and if I am their only customer

The staff here are very professional and the site was clean. My wife and I worked with Taylor who was very knowledgeable and provided us multiple options to choose from for storage needs. She also gave us a tour of the site and held the unit we preferred until were ready lease. Taylor also recommended we make reservations online which saved us money the monthly lease. Because of Taylor, we choose not to look at any other storage location. Thank you Taylor for providing outstanding service. We look forward to working with you and your staff.

The prices is very reasonable ,I love love the people who worked today ,Janae was very patient with me !!! Wonderful service

Absolutely wonderful service from Janai ,Ryan & tyiesha (not sure if I spelled there names right) they are very polite ,had patients for me & made me laugh !!!

I was happy to be completely informed with their processes. I like when workers are informative and look after the customer's interest and money. Now I kno exactly when to pay, how late I can be and what will happen step by step after. Prices are reasonable and location convenient for me at least. Great service.

Erika did a great job with her customer service. I never stored before and was sketchy storing at a storage place. She made me feel comfortable and allowed me to decide to take the consideration to store with public storage.

Joe and Taylor were great! These two hard working employees need a raise for the quality and exceptional customer service. If you need storage talk to them not the other females that work there

Great customer service

Not enough flatbeds per customers if 3 or more are loading or unloading

Tyeisha provided excellent service. I would highly recommend people to come and see her

Erica and her team were phenomenal!

Great quick experience!!!! Tyeisha gave excellent customer service whole staff gives off a family atmosphere

Friendly staff, clean facility, only reason I didn’t give five stars is due to the fact the facility is not climate controlled.

It was my first time using a storage facility, and honestly it could not have been more pleasant. All the ladies, especially Tyeisha were extremely patient, helpful, and friendly. This worked out for my roommate and me for the month that we were in between apartments. I would strongly recommend this location to family, friends, and anyone needing storage in the future. Go see the ladies at 4343 York Rd!

The gentleman that was renting the unit was from out of state, Erica took patience with him so he understood all the aspects of the rental procedure, she was very professional , thorough and polite. Her attitude was one that represented her company well and anyone would be glad to do business at that location.

Can I have daily access?

Conveniently located

I really enjoy the they protect my motorcycles

Friendly and helpful staff. Easy access with good service hours. Highly recommendable.

They disallow access too early.

Helpful

Great service from tyeisha sweet and helpful

Tyeisha was a big help today with assisting me with a unit today. And she was very polite and helpful as well. Thank you. So much I would tell everyone to come here and ask for her.

the girl Rachael was very professional and made it very easy for me to set a storage up .

The Girl Rachael was a doll she was very helpful and made it easy.

Love the service from Tyeisha... She made my busy, stressful day a lot better... She had patience and a welcoming personality. I would recommend her leadership! Thanks again Tyeisha 😀

Tyeisha was awesome

Erica was very helpful and knowledgeable. She was very pleasant and very customer service oriented and she me and my husband experience a great 1.

Beware. They can increase your monthly fee significantly without any warning. I checked with many friends who have used storage facilities for years and never had an increase or if so maybe $5 but not $30 after only 6 months. It is outrageous. Still Beware. But they were helpful in dealing with management and reduced the increase to $10 for which I am grateful and still a customer.

Wonderful people working there

Reception is amazing. The staff is kind and helpful. They made the entire process less stressful. The units are cozy and cool. Great for short term storage needs.

Had a great experience working with Erica. She is very knowledgeable and friendly.

Love this place. Always a pleasant experience.

My daughter and granddaughter store items here

I stumbled across this location while trying to find packing supplies. Erica and Rachael are very knowledgeable and friendly. If you ever need advice about storage come on down.

Erica is the only one that i csn talk to she is very professional, people person, very sweet personality. She is understanding and will work with whatever your situation might be. Give het a promotion and hire more people just like her. I love her from Ms Michelle 😄😄

Excellent customer service from Keisha.

Erica

Erica is the best person in there. I dropped my keys down the elevator and had a heart attack thinking I was screwed and wouldn't be able to get them. Erica swooped in grabbed a stick and got it out with no problems. I've been in the office before with her and she is nothing but sweet. Thank you Erica so so much! I hope management knows how important and valuable you are.

The lady who supervises the place is really nice and helpful. The place stays relatively clean.

Site manager Erica was very nice & helpful

Rachael did an amazing job today and explained everything I needed to know. Erica did a great job with the phone call would recommend these ladies to anyone

I found Sasha, at the York Rd, property # 26803 public storage to be very helpful, considerate and attentive. She is an asset and PS needs more ppl like her. Keep it up

Erica is the best. She explained everything to me step by step. I would recommend her to anybody

Great customer service!!!!

Chanel,Charles and Montreal are very knowledgeable and knows there job very well I would recommend my friends and family

She was awesome I would love to send anyone here

They welcome you when u come through there doors . Erica was very polite and helpful and when I didn't understand things she took the time to explain everything to me. Nice and clean to

Place was very clean. Sasha was fantastic, helpful, and informative. They really are open and honest, helping you out every step of the way.

I came in to know something about boxes and Royelle was very helpful and cheerful and she had answered all of my questions that I need to know.

Erica was AWESOME! Great customer service. Knowledgeable and professional.

Erica was amazing!

This location offered decent promotional rates and the staff offered great assistance. Erica made sure that my needs were met and was very friendly. It's always good to come across people who offer a hand.

I had a wonderful and pleasant experience renting a storage unit ms.torrea was very helpful , friendly and very courteous if any time i need a unit in the future. I wil differently return to this location.

Torrea was great! Very helpful and knowledgable about the property.

Very great customer service... Alexis was very helpful in helping me find the size unit I needed to store my belongings... Thanks again young lady...

Great customer service

I love this storage place . I wanna thank Jen the property manager and Shannon for giving me the best customer service ever in life thanx Ladies

This is the best storage facility I have stored at . I stored at ez storage and they have some rude people in that place . Jen and Shannon made me feel so welcome and know exactly what they are talking about when it comes to their jobs . thank you for the good customer service you public storage professionals ha ha bye now

Jennifer was very helpful in finding the perfect size storage space for me. Excellent customer service

This is the best Public Storage facility I have ever had the pleasure of using! Every time I visit Jennifer treats me like family-- almost like a sister. Keep up the great work!

I had a wonderful customer service experience today with Ms. Brianna. She was very helpful and knowledgable which made my storage movement process easy.👌👌👌👌 👌 😃😃😃😃😃

Oh my god I love this girl. She is amazing. I will always come back here and send all my people. Thank you Jen

Jennifer, is the best! Great customer service. She is always very helpful. 😊

I been a customer for almost two years and Jennifer and Brianna are the most delightful and cheerful people I've ever met. They are very kind and helpful with any problem that happens to come up. I would suggest to anyone that i know to go to that public storage location.

The manager brianna was very nice and helpful, she made things very easy for me thank you brianna your the best!!

I do appreciate the professional service I received from Ms. Akeila she's truly an asset to your company.

Thanks brianna u did a good job helping me an I thank u again

Jennifer was amazing! Her customer service is out of this world. The kind of service she gives is hard to find in this world today

Akeila was excellent at helping with the storage process and answering any questions I had .

Akeila provided me with 5 star service , she was amazing , courteous and went through everything with me and answered all my questions.

Keisha was great worker,very helpful and enjoyed the staff @ public storage

Keisha provided me with great service

Brianna and Keisha was great their customer service was great very professional they was fast with rental and let me know everything I needed to know about the storage unit

Brianna was very pleasant and efficient. I love her customer service. She is a great employee.

Very helpful and extremely friendly- Thanks Brianna!!

The only thing I liked about this property was that it was close to my home. The service is TERRIBLE!!! The staff is lazy and rude and for it to be a large business they only have two hand trucks for use. The entrance doors stay broken and the sensor lights don't always work which could be a safety hazard especially since I always seem to see broken glass or furniture pieces spread around . I would not recommend this place to anyone.

It was a pleasure meeting Brianna she was so nice and helpful she made my experience hassle free

Brianna and Jennifer were very knowledgeable and completed my check-in quickly. They were kind enough to even wait for me even though I was running late. I highly recommend this faculty and Brianna and Jennifer

Wonderful person great help

I rented a new unit today and Brianna was very professional with helping me. I will recommend Public Storage to everyone

I never had to store my things before so i was a little skeptical but the manager Brianna made my experience easy. She was very professional and pleasant.

Jennifer and staff are very helpful and courteous. They acknowledge you when you walk in the door. This is a place of business that allows the customer to feel understood. It can be stressful to rent and move belongings into storage. Yet, I feel appreciated and I have been helped in a way that reduced my stress! Hooray for Jennifer!

Brianna was great. Jennifer was also very helpful.

They were very hepful when I lost the my key. Always fast and helpful.

Bre and jennifer was great love the service so much help

The customer service was wonderful, breanna and Jennifer was very friendly and fast ! I would recommend this location to my family and friends :)

I had the pleasure of meeting a very polite, knowledgeable, professional individual named Chaune while at Public Storage on York Rd. I was there making a payment for a family member and Chaune's customer service was top notch. It's really nice to walk into a place of business and be treated with such great customer service.

I just rented at this public storage and I had a wonderful experience. I was helped by Breanna and Jennifer and I had a great experience. I will recommend this property to anyone. Best prices in town !

Everytime I go into the York Rd office Jennifer and Eddie are so nice and pleasant excellent Customer Service.

Eddie and Jennifer were wonderful. I had a horrible day and he was so polite,it made my day. Definitely employee of the month status!

The customer service at this property is outstanding. Thank you for putting up with me Jennifer! Great location.

Jennifer is a sweetheart. Very good service!

Jennifer and Eddy were incredibly helpful and provided great customer service. They worked quickly, but with great care to ensure that I had all the necessary information for my storage space. The facilities are great and the location was very convenient. Great business and local staff!

Jen and eddy are great.i'm recently just getting divorced after catching my husband with another man and I needed space to keep my stuff while I moved on. I'm very grateful. Great discounts and even better service

Jennifer was a pleasure to meet she met all my needs.

very good pleasant I like them. I appreciate everything Jennifer does for me.

Jennifer treats her customers with the best customer service. Ever since she took this property over place has become the best. Thank you for all you do.

Jennifer was awesome.. Service was excellent… Eric was very customer service friendly.!! Kudos to my public storage York Road!!!

Absolutely the best Public storage facility I've ever rented a space from! Their spaces are clean and well lit. Customer service was great, especially Jennifer. I highly recommend this property

Great customer service. Kennofer is always helpful and there when needed.

great people

Jennifer is always pleasant. The customer service is top notch.

Samantha was a wonderful help. She explained everything full out for me and now my unit is straighten out and I'm great full for her help.

Jennifer is the best Property manager around. I look forward to coming in seeing her every month. Thanks so much.

I would like to say that I have never had such exceptional customer service from a business as I received from the Sales rep. He was not only very respectful an helpful an knowledgeable about his job but he was very assuring that If I should need any help I had all information an numbers of all that may be needed. He also waited paitenly for me as I made an appointment but was late due to traffic. He also informed me of other benefits of using public storage an I have already recommended this location an it was due to the Sales rep. I talked to him prior an even on the phone he was such a great help. If there is any award or promotion offer that your employees receive I would nominate him . He even kept me calm while walking to my unit .Just all around great an I will return an will definitely be recommending this location an tell all my friends to ask for Norman. Thank you so much. You were a great help. Ps. Sorry I was a scaredy cat lol.

Jennifer was very helpful and friendly,I will definitely store here again.

my experience was excellent. everything was explained in great detail and was done within minutes

My experience this morning at the Public Storage was delightful Jennifer customer service was very detailed I left with a great understanding of all my options

Jennifer was very polite and friendly had a smile on her face through the whole process i would recommend this place just because of her

Jennifer is one of the most pleasant people working here! Always friendly reminders! Easy to work with! Knows me by name! Never rude! I love my experience!😀😀😀

Service at this location is awesome. Love it!!!!!!

Jennifer & Sam are very personable they went above & beyond my expectations.. The property is always clean & I'm told about the current promotions every month I come in...

I was very well taken care of by Jennifer. Very good customer service, clean storage spaces. highly recommend this Public Storage facility.

Elijah is Absolutely the BEST!! He so Nice, Kind, Patient and Informative...Thanks for a Great Experience in my time of Stress!!