Public Storage Self-Storage Units at 1701 Whitehead Road, Baltimore, MD

So far so good

Great customer service at this location!

Great Customer Service!

I had a Fantastic experience with Alicia at the 1701 Whitehead Rd. Location. She show me my unit in advance to make sure that it fit all my needs. She even shielded me from the rain with her big umbrella. She informed me of all the information that I needed to move in and get comfortable. Wish she could service me in all the purchases that I had to make!!!

Efficient workers

Been renting here for awhile. When ever I come in Alicia is always so nice and helpful. Great customer service.

Excellent customer service. I spoke with Alicia on a few occasions. She was always very polite, friendly and informative.

Recently stopped here inquiring about storage gor the near future normally people act unconcerned if you're not ready to get a unit in their facility but not Ms.Alicia she answered all my questions to the best of her ability I wish there was more people like her in the world today I really appreciate her kindness and understanding to my particular situation . Thanks Alicia

I recently stopped in to inquire about a unit for my lil cousin whose relocating in a few months, I didn't have much time but the time I had Ms.Alicia helped me letting me know all I needed to do although this was a short visit Ms Alicia was very helpful and understanding and professional I really appreciated her so much.

Everytime I call it somebody new is there and older staff member either quit or was fired, they over charge money to pocket your money, I suggest you DO NOT go to this one at 1701 Woodlawn Dr. go to another one, where are you could talk to actual staff member that’s going to be there to help you do your storage, They don’t have A bathroom facility for you or your kids while you’re doing the storage unit, Half of the security cameras don’t even really work it’s not secure here

The best experience ever, I have never felt sooooo good rent anything before until now, Thank you Alicia.

My suggestion to new customers would be to find another storage unit. Within two years my unit price is almost DOUBLE. Despite inflation and current state of the economy Public Storage seeks to bleed customers for small storage units. Immediately when I secured this unit I received an email that Public Storafe acquired the previous owners business and within 2-3months my rates increased that same year. I am extremely frustrated at these drastic 20-30% rate hikes each year. Whereas units for 10x10s are currently going for less than half the amount I'm currently paying. Do yourself a favor and look elsewhere or you will be in the same situation as I am. An extremely dissatisfied customer. I'm actually writing my letter to the attorney General today to investigate price gouching tactics by this company. I believe customers like myself were taken advantage of especially during the covid19 crisis. This will not stand and I personally will not let it. And for those new customers...ill give it 6months to one years and you'll be receiving your notice for increased fees. Good luck!!

Anthony is extremely helpful and a pleasure to deal with.

Mr Anthony Hargrove service was outstanding. This is my best experience of customer service.

Alicia was great and most helpful

Was very helpful and patience in fully explaining policies and procedures.

I had a amazing experience with Alicia helping me moving my things into Public, she was of great help & I recommend her for anyone who needs storage 💯💞

Anthony was very pleasant and made my transition for storage smooth sailing. Very clean building....would definitely suggest this company.

I received a highly satisfactory service/attention from Alicia.

Outstanding results. Very courteous and respectful. Alicia is the best. Thanx.

Alicia was awesome!! Excellent customer service. Very polite, good communication skills 😄

Very friendly . Answered all my questions

Great Service

Bad customer service the guy Cory was so disrespectful n doesn’t know how to work with customers

Excellent service from Corey today. Extremely helpful and knowledgeable.

Ms. Alicia was very professional, informative and I greatly enjoyed my experience with her and would recommend this location for storage to my friends and family. Public Storage is very fortunate to have Ms. Alicia representing your company. Thank you!!!

My experience at this location was wonderful. Easy, quick and informative. Anthony was wonderful and had AMAZING customer service. He was sure to explain everything to me in depth and was very helpful with all my questions about my storage rental. Thank you ANTHONY!

Mrs. Alicia was very professional and helpful with my rental of the unit I acquired.

On 8/24/23 I was extremely satisfied with the help and support I was giving by your employee Miss Alicia her attituand dedication to her job was the best I have ever seen SHE went out of her way to be sure I understood Everything her knowledge and Dedication to her job blew me away she we out of her way to be sure I understood policy and showed me not 1 but 3 choices of spaces I,m truly amazed with she jor ethics this is public storage at the corner of Security and White rd , Thanks sooo much Miss Alicia your the BESTTT

Alicia is the best. Make sure she’s the one to help you get the best storage spot for your needs.

Alicia was so Professional and so kind really appreciate the service that she gave thank you

I had an excellent experience with public storage 1701 Alicia

Ppl at 1701 take really good care of me. I stop bye today and Corey and Alicia was very friendly.

The manager Felisha was courteous,friendly very knowlegable

Jackie vary good very helpful and kind

I Had A Very Good Experience With This Public Storage Jackie Was A Big Help With All That I Needed And I Would Recommend this storage and make sure u ask for Jackie😊

Jackie and Alicia give great customer service, very secure and clean facility

The location is great; right off of Security Blvd. If you live in the area, it's the perfect place. The site manager (I apologize I forgot her name!!!! I feel bad about this) is very nice and friendly, and she deserves five stars for being patient with us as we moved out in the course of 3 days. I appreciate friendly service and a professional manner, and she did both. Thank you!

Everytime I come in Jackie is always welcoming, nice, and always has a smile on her face. If your looking for a few place to storage anything she will definitely make the process easy and personal.

Jackie was great! She was very nice and the property was cleaned.

Great customer service and very helpful

With the ease of service and helpful employee, this was a great experience as a first time storage user. Jackie made the process very easy and was very welcoming and helpful! Thanks again Jackie!!!!

I rent with public storage and the PM is the best..

Jackie gave great customer service!!! She help me undo a mistake, she took her time and explained everything!! She is the Best!!Thank you so much for your assistance!!

Came today to rent Ms Jackie is the best got me right in and out also help me understand everything very well thanks again...

Jackie was amazing she helped me all the through the process. She was an exceptional employee and was very sweet and very likeable manager and answered all questions that I had. With the kindness that she showed me I would definitely recommend to other family member and friends.

Elena, Alicia and Jackie were extremely helpful and professional. They were a pleasure work with and they run this location very well!

I see at the front desk miss jackie she is to good she help me to understand everything things she explained me so nicely that whey’s she got this business this is my 3rd stop and finally I got 10 by 10 storage she is super lady thanks

Jackie the best very helpful thanks

Maintenance lacks on this property and yet the rent is constantly going up.

Are you did an excellent job when I was there give me my unit very helpful I would recommend this public storage to anyone

Wonderful helper!

My experience with Jackie was the best ... She went beyond and out of her way to make sure I was taken care of..... Public Storage needs more like her. THANKS AGAIN JACKIE....

I had a great experience with Jackie. She explained the process thoroughly, answered all my questions, and provided excellent customer service.

Jackie was helpful thanks

Jackie and Alisha was and all was so helpful thanks yall ....

I had the most awesome experience while resting a storage unit at this location. Jackie and Elena provide me with some of the best customer service I've ever received. Their friendliness and willingness to answer all my questions made this a seamless experience. So glad I chose to rent here! Elena said the process wouldn't take long and she was right. We were in and out!!!!!! Thanks Ladies and continue to be you!

Everytime I come here ms Jackie and alicla is so helpful and nice..

Jackie was very helpful.

I think the storage fees are a little bit too High. The Sales Rep I find Alicia and Jackie very helpful in answering questions on issues and are very courteous.

Jackie was vary helpful today and I would to thank her ..

Jackie has the best customer service 🙌🏾

Very patient and helpful!

The customer service I received here was amazing I walked in 5 mins before closing and she went above and beyond I highly recommend this location.

This storage facility is very clean and very well supervised and feels safe with the restricted access. I would give it 5 stars if the garage doors were operating fully, seems one of them is always broken 😟

Alicia is truly an asset to your company. I want to send my most gratuitous thanks and appreciation. I will not hesitate to use or refer this facility to any and all who need. From Everton And Shantel

I came in 10 minutes before closing and the Manger, Alicia, was courteous enough to show me units even though the day was over. Her efforts were very much appreciated. Great customer service.

Alicia was very friendly and helpful in helping us decide on the proper size of a unit to fit our needs. Very patient and professional. Always smiling and helpful in navigating the online system. Great experience!

I was very satisfied with the good customer service I will refer anybody to to use this Storage Company it's a good price

Craig is an outstanding representative for Public Storage.

Jackie is the best just outstanding and she really helped me out today thanks so much..

Jackie should teach a class in customer service. She is so helpful and took her time to explain everything. You could tell she was smiling even with the mask on.

Alicia was extremely helpful.....any question I had she was able to answer completely and promptly......she was able to accommodate my storage needs......I had to upgrade the size ......it was a very pleasant experience....I even recommended my mother to obtain a unit also at the other Whitehead location... due to my experience with Alicia .....thank you

Very positive experience. Alicia was very knowledgeable and extremely helpful in guiding me thru the process. She was very professional and efficient in completing the process.

Great place to store! Amazing service

I want to say how VERY impressed I was with Jackie and Alicia. They could not have been any more helpful and pleasant!! Its not often you get customer service the way I did with them. I had lots of questions and they couldn't have been nicer and more knowledgeable. This was a stressful time for me moving out of my home and finding a place to store my things. I felt so comforatable and at ease that I picked the right place with great staff. Thank you Jackie and Alicia you are the BEST!!!!

Jackie was very helpful thanks 😊

I was serviced by Jackie and she was awesome! She was very detailed in explaining the terms and conditions of the storage agreement. She also gave me tour of the property grounds. I felt very secure with leaving my property at this location.

Jackie was very helpful today I would like to thank her for all her help. Just the best

Jackie was very helpful.. knowledgeable and enthusiastic. All the qualities of a terrific person and ambassador for her company. She deserves to be celebrated..."Great Job Jackie"!

There are no words to describe the amazing service and professionalism of Jackie...OUTstanding!!

Came in today and Jackie was very helpful thanks a lot..

Jackie gave us exceptional service. It is our first time using this space and we highly recommend it. Very knowledgeable and so helpful!!

Thanks for all ur help today Jackie

The new store manager JACKIE it the best every time I go in the store it is nothing but the best service..

Ms.Vanessa fixed Beyond storage mess and I left a happy customer.

Alicia and Brad did an awesome job providing me service today with my lock. Many thanks!

great place great service staff was very helpful

Great location, the staff was so helpful, and friendly. Great customer service, the location was very clean, with easy access to your unit. Thanks Miss Vanessa( Property Manager) for your help, very nice person.

Jackie was a big help. Got me settled right in really fast.

Alicia was absolutely wonderful, from the beginning to the process to showing how to use the keyboard. The place was clean and safe. Social distance was displayed and only one customer was allowed at a time. Great experience.

The staff at this location are professional, friendly and provide quality customer service whenever I needed assistance. I've spoken to Alicia on multiple occasions in the past and it was truly a pleasure. I've rented from multiple storage companies and this company and location by far deserves 5 stars. I'd give them more if it allowed.

Alicia, vanessa, bradare wonderful

Brad and craig were great

Brad was excellent, great facility

Very smooth transaction. I worked with Vanessa, and she was very pleasant and helpful. I have no complaints at all. Well, the monthly cost could be lower. lol

I am so pleased with the services I have receive at this location the ladies are the boom, Vanessa a & Alicia is very professional in every way, as a long time tenant i am so happy to be with you and will definitely spread the word about this location

Live this location and the kadies that wirks here, Ms Vanessa, & Ms Alicia us great, great customer service great person all together i will recommend thus location to everyone the kadies will take care of and your needs good jobs ladies, pmease give them a raise,lol 😆

I have rented at this location several times and Ms Vanessa customer services is impeccable thanks for a job well down

Great customer from Ms Vanessa &Ms Alicia, always friendly, helpful & understanding, thank you for your services

Miss Vanessa is a lifesaver! She helps me daily, I don’t know what public storage would do without her!!!

Everythings was great at this storeMs Vanessa excellent very knowledge made me feel very good with all the stress of moving thank u so much

Vanessa was great and checked me out for my new storage space very fast. Would recommend great service

Vanessa and Alicia was very Professional and knowledgeable about renting a storage unit. Great customer service skills and was very patient while we selected the best storage for us.

Good service 👍

Vanessa was excellent I! Very satisfied!!

Very friendly personnel, Aleasha and Vanessa makes everything very easy and simple. They are very professional.

Customer sercices was very good from Vanessa i would recommend this facility to anyone who need storage

Rented a space from this property and the customer services was great, Ms Alicia & Ms Vanessa were very knowledgeable, very helpful. Ms Alicia was wonderful on the phone when I made the reservation, thank u ladies for making me smile and for making my day wonderful

Ms. Vanessa was fantastic.. very nice & polite!! she really took her time to help me understand everything that i needed to know (this is my first storage unit) would 100% recommend

My visit at the storage was positive, Ms Vanessa & Miss Jackie was very helpful, I would not hesitate to recommend this facility to any one good job ladies, u made me feel very safe & secure

Stopped by the other day to see about prices on a storage unit since I just moved in the area. Alicia answered all my questions, even though I had a lot of them lol She was polite, which was the opposite of my experience at a different location. There's a closer public storage location I'm looking at, but I'm definitely leaning towards this one based on my service experience.

Ms. Alicia was very kind and informative. She also took great care to use her mask and gloves she also sanitized several different areas throughout the storage areas. I will recommend location 07022 to my Family and Friends . Thank you.

I called the day before my move. Alicia was very helpful and informative. I had to get a larger unit the day I got there. The gentleman that did my paperwork forgot to give me a lock. Alicia bought a lock up to my unit. She was friendly but professional. Thank you, Alicia!

Vanessa was very helpful, kind, and patient when showing me a storage unit today. She had excellent service

Alicia was especially helpful, and went above and beyond to make me feel welcome. Gave me a tour, offered various options, and even allowed me to vent about my circumstances for moving, and displayed empathy and understanding. Facility is clean and well kept. I will return if need be.

Excellent service Ms. Vanessa! This place is clean and quick.

I had a great experience with Vanessa she is the best ! ~Dana Tyson

Outstanding service provided by Vanessa and Alicia.

It was good forreal and nice

Ms. Vanessa is patient, professional and friendly. She even walked the steps with because of my aversion to elevators. Thank you Public Storage!

She was very professional and on point. I felt very safe during this COVID-19

I had to move all of my items out of this storage unit due to mice infestation. I had to throw away various items because the infestation was so bad. My experience was simply horrible and I would not use or recommend anyone to store items here. Very sad. If I could rate 0 stars I would.

My experience at Public Storage has always been great, I was here 2 years ago and now again in 2020. Ask for Alicia she’s the best.

I was completely satisfied with the help I received from Maia. It was fast and complete. I would recommend their services.

Very nice place

Vanessa was awesome and save me lots of money.awesome customer service, space is large, clean and very cool!

Good place fare prices. Alicia the best of the best!

Vanessa was excellent!

Alicia did an exceptional job at providing detailed information about the rates, discount and charges of my storage unit. She also was professional and friendly.....however when I recently visited the storage facility about a week ago, I felt very offended by how rude Alicia was when I asked about the other entrance into the storage facility. The sliding doors at front entrance were inoperable at that time, so she acted like I was supposed to know where this other entrance was and she barely wanted to answer my question about it. I usually don’t do reviews, but I felt the need to change my perspective about my experience with the customer service at this point.

Outstanding services, Vanessa & Shanda was very professional thank u for ur services, be safe & we will get through this together

My experience was quick & to the point. Everything was confirmed before I left. I will recommend this storage facility to all my friends thanks to Alicia's great help.

I had a nice experience with the front desk staff, she was very friendly and helpful

Public storage is a great place to rent. Thx

Hey I rented a space this morning great customer service ladies working hard Thankyou you for being the best services and making me feel comfortable

Very very helpful place was very clean and smelled very good had to give them a 5 star thank you very much for your service

They a choke

Vanessa was very informative, courteous and knowledgeable. She has the customers best interest in mind.

Ms Alicia extremely nice and helpful.

Great place to rent. Vanessa always is helpful!

Great place to stofe friendly

Experience with Ms Vanessa was excellent. She was very courteous and professional. Loved it. We need more people like her in the work force.

Tracy and Vanessa were great! Came in to make a payment. Update. Came back Vanessa still here and still great. Awesome customer svc definitely a people person

i have been renting with Public Storage for 1 year i love the people in the office great customer services Vanessa is very good at here job i would recommend this facility to anyone

Jackie helped me today , service was excellent she spelled out everything that I needed and answered every question I had .

Called on the telephone for information they offered a great price. The associate preset my account so when I arrived all I had to do is look at site to make sure it was big enough give my identification and pay, took less than 20 minutes.

Beautiful from top to finish I love this place best place to rent for storage

Wonderful folks great service. Ask for Felicia and Vanessa 🙂

Beautiful experience ... Ms Vanessa was very helpful

I stored here for just a few days the ladies in the office were a big help everything was so convient I will definitely be returning in the future. Update: returned in the future and Ms. Vanessa was a huge help. She knows her storage units and really hooked me up.

Vanessa was very friendly and helpful. I would recommend this establishment to others.

Excellent customer service. Friendly and knowledgeable. Made me feel like apart of a family. Top notch🏌🏿‍♂️🏌🏿‍♂️

Excellent customer service!! Very polite and informative of everything!!!

I love the atmosphere. All the employees are wonderful and nice

Deida and will was very helpful today great consumer services

Jackie and Ms. Vanessa was very helpful! Excellent and friendly service!

I have a storage at the location here whitehead rd and the ladies in the store are very helpful and nice MsVanessa the property manager really knows here business there was very gracious when I moved in thanks you for such great customers services

Ms Vanessa was courteous and professional. I feel comfortable with recommending this service.

Vanessa and Jasmine were very friendly and extremely helpful. My transaction occurred without a hiccup! I would recommend them to all of my friends and family looking for storage in the area.

The young lady was very helpful and nice , also the store was clean .

This place was very helpful jasmine helped me out a lot with everything she was nice 👍🏽 And helpful with everything and all my questions good job 👏🏽 great smile

This location was very clean and the staff was extremely helpful. I did not sign a contract that day but i will be back to fulfill my needs in the very near future.

Great service and the manager was very helpful including phone reminders.

A place for public storage

I came in to rent a space and Anthony was very helpful throughout the process

Fantastic experience. Anthony, is professional & polite. Impeccable customer service. Reasonable rates and clean facility. Would recommend to others.

Anthony was awesome. He gave great service and I will advise all who reads this come see him!

Jasmine was wonderful she helped me with everything she helped me find the right space everything was amazing she made my rental worth every dollar

What time does the gate close on Sunday

Great experience renting from Public Storage!! I worked with Anthony and he did an amazing job of breaking down prices and the contract with me! Was super nice and friendly and made moving and storing my belongings hassle free!!

This storage unit is very clean and the employees attitudes is very pleasant. I will visit this place again.

Great customer service. Anthony is a huge asset to your co. Very knowledgeable and pleasant.

The representatives Anthony and Jasmine are both very knowledgeable and efficient went out there way to assist me. Help me with picking out the best storage unit for my needs.

I needed a storage unit quick for a some furniture that I just recently purchased. Anthony and Vanessa quickly got to work finding me an available unit. They were polite and respectful the entire time I was there and I felt comfortable leaving my property in their care! I highly recommend this storage facility to anyone who needs it in a hurry.

Ms. Vanessa was very nice and helpful.

Ms. Vanessa and Anthony were extremely helpful, courteous, professional and knowledgeable. They did everything to make stay a beautiful one. Ms. Vanessa recommended the most suitable unit for me, she and Anthony were there with the right answers to all my questions. I'll recommend this store anytime. Thank you again Ms. Vanessa.

I love this place! They always have all the boxes I need when the other stores don't. The manager is sooooo kind and ensures that I have everything I need. I totally recommend going here!

Visit Publistorage today to rent a space the services was excellent Ms Vanessa was the best thank u

We have been renting multiple units here for several years for our business and have had to consistently battle to keep the rental rates from escalating out of control. The rates have gone up well over 20% on each unit even when the national inflation rate is sitting at 2.13%. Their excuse is that their rates are based on some crazy floating scale that changes daily...Really? We have had to call every time and request an adjustment, from the Regional Manager Matt Reeves. He has corrected the numbers but if you are not diligent your rates will explode. On one of our units the rate just jumped from $373 to $418...that is just ridiculous by anyone's standards. I have called him this time without response so we are cancelling this rental and will be cancelling all of our business with them this year. Seems like a bit of price gouging...We suggest you look elsewhere! 7/15/19- How do these folks justify the price increases they pass on to their customers? We were long term renters and they just jumped the rent again from $379 to $463!!!! Its outrageous!!!! No one could justify that type of rent increase and I don't understand how Maryland lets them get away with it..I'll be calling the Attorney General's Office about this. We instantly cancelled the lease due to this latest stunt. The regional manager just won't return my calls so we are done with Public Storage for good and will take our business eleswhere.

Ms Vannessa was wonderful with making sure I had the best experience at public storage. She is a great asset to the Company.

I am moving out of my space July 3,2019. Is the full amount due for month of July or can it be prorated??

The property was very clean and organized. Vanessa was very friendly and informative and made the process of renting a storage unit simple and easy.

The facility is very clean the staff was delightful to be around. Vanessa was very charming and did a great job with helping us choose the right space for us. I would definitely recommend them.

Personable warmed welcomed plus gave us a much cheaper and better deal than the original plan thanks you queens. Ms Tiffanie and property manager Ms Vanessa

Tiffany was very informative and helpful.

Was a sweetheart. Great conversation and very knowledgeable on the storage facility thank u Nicky

They are so nice here, very helpful and really explain all the terms and stipulations.

I was greeted by someone name Nicky today and she was an absolute pleasure and was extremely knowledgeable. If u are in need of storage go to this location and see Nicky u won’t regret it

Hey I came into public storage Ms. Vanessa was awsome she did a great job.

Very clean facility with knowledgeable staff. The on-site manager and Miss Virginia were very very helpful. Would recommend to anyone. Thanks again.

Ms. Vanessa and team were awesome. They made sure I knew everything I needed for my storage space. Impeccable service

Call store to discuss my bills and talked to someone named Nicki and she explained everything very well and made sure I understoood everything before she got off the phone with me , great customer service wish there was more people like her

Hello. I've visited your site last week to get a storage bin and Ms. Vanessa was very helpful and patient with me . She help me pick out the correct storage bin that I needed. I was very confident in her decisions. Very knowledgeable about everything. Thanks so much. I would recommend my friends to you guys...

I love going here to make my payment , Nicky and Vanessa are wonderful people and know how to make me laugh

Matt really took care of me the customer service is great

Just came to get some packing supplies from public storage and the customer service I received from Ms Vanessa was excellent even though I was sure of what I thought I wanted ms Vanessa showed me so much more to packing then just boxes, thank u for u help and keep the smiling

I love Vanessa and Nicky they are a wonderful duo I recommend everyone to go here and rent a unit u won't regret it

I love mrs Vanessa she is a great property manager she is alway professional and covers every information that’s needed and any questions that I may have she is always ready to give me a answer even handing money over to pay my bill she still serve me with a smile. I enjoy seeing her everything time

She was always very nice and helpful and the service was exceptional every time we needed help. She always made multiple attempts to contact me to help me avoid late fees and always did the most to make my experience the best. Thank you Miss Vanessa

My experience with Public Storage was a phenomenal Vanessa and Nikki helped me out so much what a great experience I have been at this location I recommend this location to anyone that wanted to store any items here congratulations lady happy New Year 2019 we look forward to doing business with you as much as possible thank you

I had my space for 10 years . every time I make a payment,Vanessa give me world class customer service she answer every question I ask her . She is very knowledgeable.

This facility was very clean and the customer service was exceptional. Ms Vanessa was very helpful in showing us different unit sizes (as we are unsure how much space we need) and explaining everything we need to know as well as answer any questions we had. I recommend this location to anyone!

Ive been to this store many times and i have just met a new girl name Nicole and she is fabulous and very helpful . If anyone needs help while there ask for her , or in need of storage .

Great facility, very clean, and great customer service. Ms.Vanessa is very personable and always energetic when I come in to pay my bill. It’s a pleasure to receive such great customer service these days.

I went in to look for storage space for my major furniture. Going in the store, it was really clean and I was welcomed by Vanessa. She gave great customer service and shared all of my options. Even though I'm not looking to start moving until next month this will definitely be the place to keep my personal belongings. I feel like I can trust that my things will be in safe/clean keeping.

I came in the property to inquire about a box i need to ship some items off the lady in the office Ms Vanessa was very customer service essential even though she didn't have the box i need her customer service was excellent

I have a 200 unit. 6 months later my rent goes up $40 s month... How is that even possible

My experience with this location has been exceptional. The customer service has excellent; Vanessa has been truly truly great. She very personal; she makes the customer feel relaxed. She’s accommodating and understanding. Vanessa is among the three best managers I’ve encountered in the 20+ years of being associated with this company.

I would love to thank Ashley, Vanessa and Matt for all the help with shipping my friends items back home. I also enjoyed our conversations. Keep up the good work!!!

Very customer service oriented and helpful considerate.

I just want to share my experience at PS came into the office this morning and Ashley & Miss Vanessa really help me out a/getting a storage space, their customer services was impeccable to say the least especially this early in the morning, thank u ladies for a warm and welcome experience

Just rented a storage bin at this location, the customer service was excellent Miss Vanessa took me to the space, showed it to me, told me about the property, excellent, i was very please, definitely recommend this location to anyone, thank u Vanessa, u took some of the stress off me i can breathe easily now

At this specific storage at whitehead road Vanessa was the best part about our experience. She was very helpful, kind, and had a great attitude while she guided us to our unit and provided us with helpful information. The storage center it's self was well organized and very neat.

I had a great experience today at public storage customer service was awesome Thanks Rob Ricketts for my Service

Ms. Vanessa and Shannon were very nice and accommodating when I came in. I was unsure of what size I needed and they were very patient and courteous. I appreciate what they have done.

Good prices no trouble no drama that’s wat i like

I just rented a 10x20 unit and I was very satisfied with my overall experience. Vanessa was very helpful and consistent with her professionalism. She insisted that I see the unit first and she made sure the unit was thoroughly cleaned out even after I told her not to worry about it, it's just dust. That explained why the office floors were so clean and shiny, I thought they were wet. Great facility, great customer service and great management. Thank you!

I had the pleasure of visiting this property and was very impressed I am currently visiting in the area for now and will be in need of a storage around August right before school start, I met Shannon at this property and was very impress, the office was very clean and smell good, the floors were also well maintaining, I saw several spaces and was able to view the property as well, before coming to this property I visit 2 others, but my decision will be public storage, thank u Shannon & crew for your excellent customer service

Nice service great people very helpful

I want to personally come on here and than Ms Shannon Houston for all her hard work and dedication. I had 1 million questions and she took the time and patience to answer each and every one of them. I love the dedication she has to her job and her customers. I would recommend that public storage and her each and every time.

Vanessa is a vet which you can see in her customer service. She makes sure EVERY customer is satjsfied

Vanessa is the best and I mean that. She dealt with us even though she,was off the clock. Her customer service skills are what we need to see more of as consumers. Your company needs more people like her She is genuine and very friendly. I really would take up to much space with the praise I want to give het. From the moment we met her until the end she was on the money. I mean u really need more folk like her. Most definitely the best experience I have ever had at a storage unit.

Excellent service and extremely clean. This is by far the best Public Storage location I’ve ever visited. Very impressed. Also, the customer service is the best.

Ashley was amazing at this location. After my reservation being transferred from Randallstown location and finding out there was a huge price difference here after I arrived (the associate in Randallstown failed to mention), she was able to get me the unit over in Catonsville, at the price needed and quotethe phone. Awesome service Ashley, fast friendly and efficient. She is a keeper. I greatly appreciate it!

I always rent storage here I refuse to go anywhere else. Everytime I move out I move right back in at this Public Storage. Excellent !!!!!! Customer Service. Ms. Vanessa and Ashley are extremely nice, helpful and courteous to everyone.

I came in today and Ashley and Ms. Vanessa were so wonderful to me. I am already stress but the customer service I rec'd today may me feel so wonderful. I really do appreciate this location of Public Storage.

Came in and need help getting in my storage and the lovely ladies at the front desk help me through my whole process.

The ladies in the office were very professional they represented the company well great job Vanessa and Ashley

I️ went to pay my sisters bill today who’s account is in Florida the ladies in the office Vanessa and Ashley were able to assist and locate her account they greeted me with a smile and they were really friendly

During my visit at the property it was very clean and the staff was graciously polite.

I had such a hard day on Tuesday but when I came in Marcia Reynolds had the best customer service, she very pleasant I told her that she needs to be at the location every time I come....

This is the cleanest public storage i have seen in a long time . The customer service is awesome , The lady that helped me was Vanessa and she was great very helpful with me picking the perfect storage size for my things . I would definitely refer friends and family for this location 😃

I came into the store to inquire about a unit and Marcia was very helpful, professional and knowledgeable about her job. I would definitely refer this location to my friends, and family. KEEP UP THE GOOD WORK MARCIA!!!!!!!

This public storage is a lot better than the one on Baltimore national pike I felt comfortable and welcome Vanessa and Ashely made my day with world class customer service .

I really loved the service here. Ashley and Vanessa were terrific. The Whitehead Rd. location is the best! Go public storage!!!!!!

The staff was very professional and helpful. ( Ms.Vanessa & Ms.Ashley)

Good morning, I had a pleasant visit at the storage on Whitehead this morning, , Marcia was very pleasant, knowing the property very well, smiling, while demonstrating her customer services skills, had a chance to meet with the property manager as well.

Vanessa will aid in many ways to satisfy or please the customer to the best of her ability every time. I believe she is a good host and manager of the Public Storage facility, and think she deserves a pay raise.

A few more flat bed carts would be helpful. Otherwise the facility is well-maintained and convenient to use

Had an appointment with Charles, who clearly went over all the details, and was very friendly and personable! Would recommend public storage to a friend based on this interaction. Great job Charles!

I always have a very professional and positive visit when I need to come to my storage unit at this location. Ms. Vanessa is always very helpful and takes time to explain and answer any questions or concerns I may have.

They have mice. My bags have bites all over

Vanessa and Charles were amazing. And even though i didn't do my review that day their quality of service still touched me and I thank them for their awesome expertise. Thank you Charles and Vanessa.

Upon walking into this establishment I was greeted with welcome arms. I have been going to this location for quite sometime and always recieve the best expierence. I believe the guy name is Charles , he is their most of the time when I come. He and the other lady are always nice and polite to me.

Charles Brown was so pleasant, professional, kind and would highly recommend this location.

Stopped in this property to see a few storage units. I was a little uneasy with leaving my items anywhere cause of the horror stories I've heard but after speaking with Vanessa and Charles I feel more comfortable and will definitely be back.

I came to store for information on a truck rental and storage. I met the manager named Charles. He was awesome and answered every question with respect. He was very professional, knowledgeable, and very responsive. He went over and beyond his duties to advise me on what supplies I needed to make my move successful. When that day come, I will call upon Charles for the supplies I need to make my day go smoothly. Thank you. Twila Davis

Thanks

I recently rented a storage there, & let me tell you how wonderful it is to speak to someone who knows what they are doing, Ms Vanessa, & Ms Ashley were very knowledgeable about this property, about the merchandise & when throughly over the rental agreement, very pleasant & warm office, what a pleasure it was in that office and the customer service they both presented, great job ladies, I would definitely recommend this location

Coming from New York where space is a commodity and costs are exorbitant, it was very refreshing to find a space where the storage space was not only spacious but exquisitely priced. The storage was extremely neat and well laid out with two of the most amendable, congenial staff members that made the sign up process a walk in the park. Both Vanessa and Ashley were not only a joy to speak to but they were very knowledgeable about the offerings of the facility. They knowledge of the protocol pertaining to questions that needed to be asked that would help you, the customer, best ascertain the most efficient storage space to fit your needs; was exemplary. They are for the most part that made it easy for me to rate this experience at 5 stars. for I initially started with a 5'x5' and transitioned to a 5'x10'. All of which was handled smoothly and effortlessly by Vanessa.

Great staff. Very energetic.

Ashley was amazing! She truly helped get this accomplished very professionally and expeditiously. I would recommend this storage facility to anyone. Ashley could not have been nicer or more patient with us. Ashley LOVED your boots!

I went into this property and was just blown away by how clean and well put it was, compared to others i have seen and met a very nice lady name vanessa ! She help me pick the best unit for me and took the time to explain all rules and regulations to me her customer service was splendid! She made me feel very comfortable with putting my things in storage here! And YES i would recommend this storage property to anyone!

This storage facility is absolutely phenomenal!! The customer service rep, Shesta, and the manager provided me with exceptional service. The facility is one of the cleanest I have observed, their is ample lighting available and it is very accessible from I-695. The cost of rental is also very affordable. I strongly recommend this place!

Very helpful and amazing customer service by Ms Vanessa and a pleasant personality. Thank you so much.

Facility is very well kept. Staff was very friendly and very helpful! Quick and easy getting my first unit set up!

Ashley and timekia did a a beautiful job assisting me thank u for the excellent customer service

I came to the security store to buy some boxes and inquired about a storage. I had a great and wonderful customer service greeting by Vanessa and Ashley, I came in inquiring about a storage, moving from New York to Maryland in November, they gave me a wonderful tour of the facility and was very knowledgeable about everything. I would recommend this facility to anyone, thank you for the wonderful customer service.

Timekia was an excellent saleswoman. She answered every question with great knowledge and I can tell that she has strong customer service skills. From the greeting to the end of sale in can truly say that she is a 5 star for this company. If all of your employees are like her your company will be remarkable to do business with.

I came into the to buy a unit timekia was very helpful she was able to get the correct unit that I needed for my move the customer service was great and I will recommend public storage to my pears

Lies vanessa is a very rude lady she has 0 customer service skills im going to venture to say anyone who rated vanessa as excellent or a nice person or anything other than evil knows her personally and is lying for her y do i have to ask to use the carts everytime im there y are the carts in the office and not in the lobby area for everyone to use like im so pissed i will take the extra time out my busy life just to leave that property i cannot deal with her attitude at all

I would like to say the 2 young ladies in the office was very professional they greeted me with a warm smile. Ms Vanessa & Ms. Erica presented the property with such gracefulness and it was a pleasure to interact 38th such wonderful ladies. Good people are hard to find & represented the company well. I would recommended this PS to everyone who need storage. Thank you

I went into this property about a month ago... I think the lady name was Vanessa who assisted me, very professional very thorough in her explanation of your services and what you have to offer very clear and concise about your policies and terms of rental... The property was very clean and very inviting most definitely will think of this place if and whenever I do have a need for storage or a storage facility

Great customer service by Montrell

Came into Public Storage Whitehead rd to purchase some boxes and Vanessa and Erica helped me out with everything I needed plus more....they even helped with carrying my items to the car and let me know if there was anything else I feel free to come back

This is my third time coming here to this location and everyone was so professional and nice everyone smiled and spoke as i came in i wouldnt go to any other location because im so comfortable with these ladies Ms.Vanessa and Cassandra alo the young Man Montrell.I thank u guys soooo much.

I had a great experience with Vanessa! I was at the location looking to rent a space and Vanessa was very helpful! She went out of her way to make sure I knew everything I needed to make an informed decision on renting a unit. Great service! I would recommend this facility!

Great service with great people. Very fast and efficient. I would definitely come back again and refer friends and family.

The management and employees are so very kind and helpful.thanks ms Vanessa for going that extra mile.

Wow!,where should I start. Vanessa is the BEST!!!!. Her customer service is Great!!!!. She's extremely knowledgeable about the location information.. I've seen Vanessa in action at the facility and she keeps it very clean.. I consider her more than just a Great asset to Public Storage but also a friend. She listen to customer concerns about the location..IE....safety. And the next thing I knew,the locks on the doors were changed.. She a get the jobs done type of person.

MS. VANESSA WAS WONDERFUL GREAT CUSTOMER SERVICE

Very friendly and easy to work with when you need help with supplies and cart. Very good with responding to questions Vanessa, Acia always have smile and happy to help

The customer service was EXCELLENT!!!! THANKS MRS. VANESSA!!! $$

I want to thank the two young ladies at public storage on yesterday for the excellent customer service they gave me when I rented a unit there. I walked through the door, they smile, greeted ,.showed me my unit, once I got back in the office, the presentation I receive as they excute the lease was impeccable

Ms. Vanessa was a pleasure to work with and went over and beyond to help me. I needed a storage and she answered all the storage questions I had and guided me through it all. Amazing lady!!

Mrs. Vanessa and the other young woman which I apologize 4 not remembering her name :) are very professional, knowledgeable and polite. And very helpful. In all my years in the Moving & Hauling Profession we are often ask alot bout our recommendation for storage places. We refer customers to Public Storages not only for good special pricing, space & clean facilities to them. It's there Excellent Customer Services Especially at this Location is BEYOND WONDERFUL!! We will Continue recommend this location for service. KEEP UP THE GOOD WORK!!

I came in to pay my bill and as always the staff at Public Storage are very sincere and nice. I will definitely be using them again if need be.

The staff was outstanding they were very knowledgeable and courteous. The unit I rented was clean. I would definitely recommend this store.

Acia was very friendly and extremely helped customer service was great

It's amazingly clean and the staff is beautiful and professional. The Manager , Vanessa is especially lovely, I originally wanted only one month but I payed off until next year just to see her again. Would recommend to anyone to store their goods here.

Geat place . shannon was the manager that rented to me and she is very nice and is very knowledgeable about them unit sizes. i like this public storage wayyyyyy better then the one in Windsor mill well maybe it was ez storage . i cant remember but if anybody

The associates that helped me were Acia and Vanessa. They were very friendly and knowledgeable of the sizes of storage space.They helped me to make a decision on the size storage area that I needed. They are the kind of people I wish were in all places where customer service is needed because they were smiling, happy and willing to assist with a pleasant attitude.

There's no way I could give this facility a 5 star rating simply because of the customer service offered. The place is clean, climate controlled and for the most part, kept accessible in inclimate weather {Sometimes, they do allow the ice to form in places that could kill you} But the office staff varies: There are times I've seen some of the worst people on duty, not knowing how to great / treat the cusomers, not really willing to go the extra mile to make the place a success. But recently I went there after having driven 45 min. to get there, time about 1PM:, No one on duty, just a notice saying "Sorry we missed you' Really? Therefore I could not accomplish the task I set out to accomplish. This is not good business, if the place say that it's open from this time to that, there should be some kind of Body in that office, Dead, Alive or Zombie, but someone should be working that desk.

Vanessa was very knowledgeable and helpful..

To Whom It May Concern I'm Ms. Cynthia Lentz went to the Public Storage at 1701 Whitehead Rd in Baltimore ,Md 21207 It was very clean and the coworker there was very nice and polite to me boxes was stack very .And it was the cleaning storage I every been to. The owner to this property was very respectful. I would refer any friends or relation to use this locate. Thanks You Ms. Cynthia Lentz I rate is a five star

hi, i just want to express what a pleasure it was to meet 2 most wonderful people, i went to public storage this morning to make a payment for a friend of mines who has a storage at this location, when i walked into the property, it look and smell great, like a breathe of fresh air, the ladies behind the desk was such a pleasure, Ms Vanessa and Ms Acia greeted me with a beautiful smile, took my payment that i was making and even asked if i was renting at public storage, i told her no, but if i ever did, i would certainly rent there, its great to see that customer services still matters, they gave me this card to write a review and with great pleasure i told them i would, thanks ladies, you made my day

My husband and I was thinking about relocating to MD area & so we went to Public Storage in MD to get price and information if we relocate. We meet with Vanessa, the property manager. Vanessa, gave me a card, to complete a review. I just found it and decide to give her a review. The store was clean, and organize. We looked at several units. Vanessa was very pleasant and very professional. I will consider public storage in the future if we do decide to relocate.

I would recommend this property to any of my friends. The new property manager, Vanessa is very helpful and willing to go above and beyond in helping with whatever I needed.

The property is well kept and managed properly. I had a very good experience on the property and with the staff. Acia is great and I would rent here anytime.

My experience was very good here. Carla was very patient, understanding and helpful. I definitely recommend this facility if you are looking for storage.

Let me add another thing about Mr. Darius! He went above and beyond the call of duty to make sure I was a happy customer. And I'm estatic!!!!!

Wonderful, the staff is very courteous and helpful.

Darus has been a pleasure to work with and he has great customer service skills.

Very Good

Nieshe was very helpful and treated me really nice. Very clean facility. Offered me the best unit for my needs.

Darius was great! Very friendly, quick, and knowledgeable about the units and proper storing.

Excellent costumer service very helpful

Thanks to Carla she was very helpful when i came into office to make a payment her customer service was great i would recommend this location to anyone. Thanks Carla

He did excellent job showing the space to me thank you

Great customer service. Easy process. Very friendly and will answer any and all questions. Highly recommended.

Darius was very informatize and knowledgeable and supportive with my needs.He's was great!

Staff very friendly and helpful. Storage facility very clean and neat.

Good

came in ps today to pay my bill and carla was the best in helping me understand my account.

Darius was very helpful today..he helped me to pick the perfect items to store my furniture pieces in. He was knowledgeable about the products and help me make the best choice at the best price. Kudos to him!!!

Wonderful and fast

Awesome experience at Public Storage..... professional and knowledgeable manager.

Very fast and professional Please see Carla

First and foremost, thumbs up to the female manager, she always showed a winning personality while I rented thru them, she also explained policy with major regards, and went beyond the call of duties and made a courtesy call to remind about my bill and cycle date (even when I could never the website to work). The place was extremely clean always, I feel like I would never rent from no one else but her, thanks.

Danielle OMG she was TOTALLY AWESOME

The storage manager was friendly, professional and accommodating. The property is clean and orderly. I feel safe and worry free storing my belongings here.

I had a great experience with Carla, who promptly called me when I lost my bank card outside of the store! I didn't even realize I had lost it. Her friendliness and integrity made me glad to be a customer there!

I recieved great customer service i wish all places were like this they have great workers thanks carla and tevin for all your help

I was very pleased with the experience provided by the man tevin he was very professional and answered all my questions im glad I came to this location

My experience with public storage was great. The condition of the storage unit was neat and clean. Ms. Vanessa provided me with great customer service. She took her time to explain everything in detail. She even took some time during her break to assist me. I would recommend the Whitehead road location to anyone looking for storage. I wish all companies had a Ms. Vanessa on there staff..😊😊😊

The staff is always professional, prompt with service and friendly. Whenever I have a question or concern they always go above and beyond to make me feel at ease.

Ty and Vanessa gave me excellent service today. They were attentive and very knowledgable.

Charles was Great in explaining and answering all my questions! His personalty and customer service was superb!

Mrs Vanessa and Ty was awesome. Mrs. Vanessa was very courtesy and very patient with showing me several units that fits my family needs. Thank you

Yesterday I was inquiring on storage space and I was assisted by a lady name Vanessa and she was so helpful and took her time with giving information about storage space. Thank you for going above and beyond..

Ty is pleasant and knowledgeable of her position.

Tracy was an awesome help to me today plus I love the service and the cleanliness in the building.

I realy enjoyed my experience with Tracy.I would recommend this public storage to everyone.

Thanks to Tracy, i had an awesome experience here! She made it a 5 star experience!

Tracy was awesome!

Tracy and Vanessa are awesome managers!

Tracy is a great representative! She saved me money and was very knowledgeable.

Tracy was so great with service the best knew her stuff thumbs up

Tracy was a great representative of your company!

Tracy and Ms Vanessa need a raise for their awesome customer service and sales skills. Made me feel so welcome!

These ladies need a raise for their proffesionalism

Tracy was awesome!!

Tracy is amazing!!!

Ms vanessa was very patient and had a pleasant attitude she answered all of my questions and was very professional I was very pleased with to get great service from her thank you

I came in to get some boxes and Tracy helped save me money. I highly recommend public storage.

Tracy and Vanessa are the best managers. I always get the answers I need and the service I deserve.

Ms Vanessa and Tracy are some of the best customer service reps I encountered in a long time!

Service is very good but you went up on my rent. And i can Not afford it .

Ms Vanessa and Tracy were more than helpful. Great customer service and low prices. They accomodated me very well. Thank u public storage. They deserve a raise!

Really good service! Everything was clean and the people were really nice. They also took their time to explain everything in detail so that I knew what I was doing. Great place!

Tracey provides us with excellent service, interpersonal and great communication. Answered all my questions and made sure I had the best service possible. ^_^ PS... Please give raise

Tracy was very helpful

Ms . Vanessa and Tracy are awesome. Always so pleasant and helpful...thanks guys!!

Tracy was an amazing representative.

Professional, friendly and competent. Tracy was awesome! Great experience.

Ms.vanessa and Ms.tracy was awesome and customer services was A1

Excellent

Tracy was an excellent representative and ms vanessa was a pleasure to meet. They were both very friendly and professional.

Tracy was great. Funny and great customer service.

Tracy was very very helpful!

Service at rental was great but dont like they will not give a refund or partial within 24 hours it has to be the same day. That is my major complaint. Then if I were to terminate lease they would keep my money and get another customer. Not happening

Vanessa and Tracy are the best representatives. They were knowledgeable, friendly, and helped me save money.

Tracey was great!!! She explained the entire process thoroughly. She also gave me a tour of the complex and as well the unit i was renting. Great Customer Service!!!!