I got a phone call today from a young women named Elizabeth letting me know that during her lock check this morning she found my unit with a lock on it but it’s wasn’t secured. She advised me that I could send someone else out there today to fix it. This is just one reason I’m glad I went with Public Storage.
Carrie is great. Very helpful and always so nice.
Carrie was so helpful with my move in.
Well my unit has been broken into & stuff stolen. When they contacted me and let me know there was a problem. It seems that the cameras were not working at the time. The woman was rude & made it seem as if it was my fault. Than told me I had to have my things out or it would be auctioned or tossed. I have never been late or had any type of altercations with them. They have never replaced the lock or said they were sorry for the inconvenience. Instead has been disrespectful. I was told that it was a safe secure business that was monitored with cameras & had people living on sight 24 hrs & had dogs on sight when closed. So that it would be almost impossible to break into. Not the case. I would not recommend anyone use their storage units.
Carrie is such a wonderful person she has been helping me.with my storage unit and the drama over it. She is very reasionable and will try to help you out I highly recommend the people and staff here they are amazing.
Carrie is awesome. She is efficient and so sweet and knowledgeable. Thank you Public Storage.
I have been renting here for almost 3 years and the property has been clean and kept up every time I come to my unit. Carrie is always so polite and helpful!
Carrie is a great employee. Love seeing her monthly
Tim was friendly and helped us to get a unit quick and easy...thank you Tim
Tim was Great!! Very helpful. Gave Insightful information. Great guy! Appreciate your service. Thanks for everything!
Carrie and Tim are awesome they always have the answer to any questions I have and always keep the site clean.
Tim made the service quick and easy. Thank you Tim!
It's always been a pleasure interacting with the folks at public Storage on blue lick road, Louisville KY. I've only been a customer for a short time but they have always been friendly and attentive to any questions or needs. Today I had the pleasure of working with Tim. I was switching units from a smaller to larger one. And he made the process seemless and pain free. Lol. Would highly recommend this storage facility to anyone looking to store belongings short term or for a longer time. They have indoor and outdoor units. Very reasonably priced.
Tim made tranferring unit a breeze, though we had the right size until we seen it in person, then know right away we needed something larger, and Tim made it happen. Great job 👍.
Tim was outstanding on helping me get a storage unit thank you so much.
Thank You Tim! You made it so quick with service, and easy. You also made great small talk, and kept the store nice and clean. Can not thank you enough, and I hope the best for ya always man!
Tim was very helpful and friendly!
Carrie did an amazing job helping me with all of my storage needs.
Just got a storage unit with Carrie and she was so wonderful! Very helpful and kind. I feel comfortable using this place to keep my things.
Carrie has been amazing for the time I've been here always helpful and very pleasant person and if I e er need a storage I will choose self storage the place I trust.
Carrier Washington very helpful
Needed a place quickly and Carrie more then met my needs. Felt anxious about having to store some things so abruptly. They walked me through the process step by step which really calmed my anxiety.. I highly recommend this place.
Carrie went out of her way and beyond to help me. Thank you so much I have had my stuff there for several months and she is always patient and kind so helpful. Thank you so much I really appreciate you
If you don't mind your stuff being stolen then this is the place for you. Two times my son's stuff was stolen, all of his Air force uniforms, clothes shoes guns, most everything he owns. They stole 2 kayaks, now I find that hard to believe the front office didn't see anything. I would not rent a unit from here ever. They are liars they are rude and they didn't help at all. Save yourself the hurt and don't rent from this money hungry company they don't care at alll they are Worthless. If I could choose no stars I would. You must have fake customers leave reviews. Please this is a rough place, your trying to make this place look good with those clean fake smiling people. I know the truth shame on you
Carrie nice and helping yall got a good person there
Carrie is awesome. She is always out cleaning and taken care of her customers.
My experience at public storage on blue lick rd . Was absolutely awesome. I will recommend this facility with the service that Cary gave us was so friendly knowledgeable that the smile makes your day.
Carrie and Samantha are awesome! Love this location!
Carrie was very sweet & helpful!
Samantha anda Mary was friendly
Carrie is the best at blue lick.
Carrie and Stephanie were great!
Mary's great, helped out greatly.
Mary was very friendly and helpful. She even took the time to find me their best deal.
Carrie is the best down here at Blue Lick.
Carrie has always been very helpful and solved any problems in a timely manner
Carrie has always had my every need met. Highly recommend this facility!!
It may not look like the prettiest new storage facility from the outside but this one is top notch. I have had stuff there for coming on nearly 3 years using one of their indoor storage facilities. In this whole time I never had problem one. The only time I even heard from them was when they called me saying on a routine inspection, my unit doesn't look properly locked. I came over and sure enough it was not due to my own error. All my stuff is in perfect condition. The temp and humidity have been perfect. GREAT Facility!
Long time customer. Carrie has always been there if I had any questions or concerns
Pretty pricey. Doesn't have 2nd month free or half off like many places do. My biggest issue is that you can not access your unit after 5pm!!! That is crazy. Public storage all around Louisville let's you access it until 9pm. Not this one. And nobody mentions that.
Teresa was a great help when I went in to change my storage unit. She was super friendly and made the process smooth and I would definitely tell people to use this storage company. Friendly and great prices. Thank you for all your help.
Carrie was super nice and made our first time experience at public storage very easy . Thank you.
Constantly raising monthly cost for units
Great place to store your belongings!
Very Nice, Professional and Helpful LADY!! Ms.Vanetta
great customer service and friendly staff
Ryan was very helpful and professional.
Very helpful and knowledgeable of the property and units.
MRS.Vanette was very Professional & she handle my issues I was having today with much PROFESSIONALISM. MRS.Vanette went beyond the Call of Duty. I as a Customer want to let you who Work for Public Storage to rake the time out & listen to people . Because one day it might be u on the other side. The Morale of rhe Story is be Considerate of other people's Feelings.. Once again THANK U from the Bottom of my Heart Mrs. VANETTA KYLES
Great Experience, definitely recommend this location
WE ARE LOCKED IN!! WE HAVE BEEN LOCKED IN FOR ALMOST TWO HOURS. Our code won’t let us out & the customer service line no one is answering. All four of us have been on hold this whole time. Police are here trying to get us out. Worst storage facility ever. I understand closing at 6pm but if we have a code to get in we should be able to go in and out no matter what. FIRE DEPARTMENT IS ON THE WAY TO GET US OUT!
Carrie and Janice have awesome personalities and there customer service is impeccable!! Please use this storage.
Very clean and nice place. The manager Carey was very friendly and helpful
Nzinga was great I recommend public storage
Why do you close so early?
Crazy how much these places charge to store things its not like they feed or give our stuff water. Electric cool but man my pocket hurts
Carrie is great at helping me with all my storage needs, have been at Public Storage for 3 years now.
New facility with great rates!
Helped a friend move some things.. very clean safe environment... love that her storage is within the building
The manager Carrie is very helpful and cares about her customers.
Carrie and Terri gave me 5 star service great team work. Awesome customer service
carrie is a rock star yall need more help like her
Carrie and Terri gave me five star service great team work
I got here at 6:01 and stephanie was so kind to help me out. As a third shift worker I really appreciate this! Thank you Stephanie!
Terri and Carrie good customer service was very great love my girls
Jason and Terri gave me 5star service
Carrie and Terri help me Tremendously
Terri and carrie was very very helpful
The managers of this location act like they seriously regret their life choices. They act like they are doing you a favor letting you keep your stuff there. The office is supposed to close at 5 or 6 pm (depending on the day) but that seems to be more of a suggestion than an actual scheduled time. The secure gate has been left wide open for long stretches of time on numerous occasions. I've had units at other Pub Stores in other cities and they where great. For what this place costs, it shouldn't suck so much. I'm moving my stuff out ASAP!
It is always a pleasure to talk to carrie when I come in town. I have been at this Facility since 2017 and since she has been managing this complex it is 100 % better.👍👍👍
Carrie is great!! I rented a unit that was too small so she transferred me to a larger unit that now fits my needs. You are awesome Carrie!
Carrie has a great hospitality. Public storage needs to hire more employees like her! #extremelysatisfied
Rented a unit over weekend and Carrie took very good care of me
Great place very helpful !!!
What is going on here?!??! This window has been broken for months now. You all already collected the money from insurance company SO FIX IT
The employee they are always gone.
Awesome customer experience and service.
Kerrie is the best. I love doing business with her. She's a very caring, understanding, and helpful sweetheart and deserves the best!!
What's going on with the management here, this broken window has been reported. We're paying for climate control, indoor units and security. This is the worst. Id honestly feel more comfortable im Portland
Worst storage units ever!!!
Why is it everytime I call up there I have trouble getting in contact with anyone. They dont answer the phone when I call or anything
Just rented a unit. Very quick and helpful service by Carrie.
Great service and very clean
Great place to rent. Carrie is the best. I highly recommend renting here. Go see Carrie she will take care of all of your storage needs. Also get the damp check every unit needs it.
My only problem is that between 9pm and 5am there is no access to the units
Always helpful and Carrie is very nice
Great place the front desk lady’s are awesome
CARRIE is a great person. She'll help you out no matter what.
Helping Rob out as with other locations. Hope to see more of the great service Rob gives.
Rob wanted me to review here. Happy to help the business.
I went there today to look at a space I was interested in and Rebekah was very kind and professional. It was a overall great experience! Thank you for having nice staff who really care about their job!
Communication and protection sucks.
The gates are always Broken and wide open. Management never returns calls. I wouldnt recommend this place at all! They area complete waste! More people have complained on local social media. Do your research they are HORRIBLE! RENTER BEWARE!!!!
Waited in the heat for over am hour for a attended that knew we was on our way to make a payment. Ended up having to go to another store to make a payment
Don't rent here. This place is a joke
Blue Lick Road cheap prices if you need an extra place to store your stuff
I am very pleased with the location of my unit. The price is very fair. Sarah is very compassionate and professional. She is a credit to your company.
Sarah & Brandon were very helpful!! Great customer service!!!
The property mgs at the public storage on blue lick and South Park rd is a wonderful lady. She's very polite, very friendly and very knowledgeable about her job. I actually have 2 units with this lady. Thank you Carrier
Customer care was 5- stars, Carrie was helpful and courteous. The $24 'service charge' and $20 'mandatory lock' for the 5x5 unit give a false idea of $1 for the first month (which isn't beneficial unless you are at the 1st of the month)
Gated storage Access late .
Service with Sara was great
Great service, I wrote my first review in the wrong spot lol. But I want to thank the lady at the front for all her help. #GoCards
Vanetta was very helpful at the blue lick location.
Carrie was great when I checked on a storage unit .
Thank you Carrie for amazing customer service. You are doing a wonderful job with public storage on blue lick rd.
Carrie is awesome. She made this experience quick and easy.
Ashley was very helpful and went above and beyond to make sure I had what was needed.
Went to book a 10x25 and as they showed the unit it was a 10x10. The unit was labeled incorrectly so I was forced to go to the next size up which is out of my price range but necessary. I was told that they would try to honor the 10x25 price for my inconvenience but I have yet to hear from them. That was 4 days ago.
I completed the online reservation. Went into office later that day and my transaction was complete. We went to view unit. Prefect size... I am in... Thanks to Carrie.
Friendly and clean facilities
Carrie was extremely helpful and quick to help with getting a unit. Highly recommended!
I’m shopping around different locations and I manage to keep getting Sarah (I guess she just goes everywhere). She was super helpful again and helped me decide what would be my best options instead of going to a hundred different stores. And I don’t know why there are so many bad reviews, because every time I’ve ever dealt with any Public storage, the workers have always been super nice and the lots all look very clean, especially this one. I actually caught her in the middle of cleaning!
DO NOT USE THIS PLACE YOUR STUFF IS NOT SAFE. The gates don't lock so people Just drive right in and cut your whole door latch off and steal your things.
Great staff Sarah was very helpful and knowledgeable about the units, pricing and answered all my questions.
Why has the security gate been broke since October? Why do ALL the employees lie and say they're fixing it the same day? WHY ARE THE UNITS NOT TEMPERATURE CONTROLLED, WHEN THATS CLEARLY WHAT IM PAYING FOR? Why are you ripping us off?
I have 3 units in your storage facility and I'm disgusted. I chose this location because you advertise that your indoor units are climate controlled however I have been there multiple times and tho it reads its 57° it was not 57° it was so cold in there my fingers were numb I opened my unit door and noticed immediately that the leather on my couch was destroyed and cracked. A $3000.00 couch!!!! The security gate has been broken several months and many peoples locks have been cut off and they never even contacted the renters they replaced the doors and when they are asked about it they tell them they updated the unit. I don't know about anyone else but I work hard for my money to buy the things I have in storage and also to pay for my storage. DO NOT USE THIS BUISNESS, YOUR BELONGINGS ARE NOT SAFE. THE BLACK GIRL THAT WORKS THE OFFICE IS NEVER IN THE OFFICE AND WHEN SHE IS SHE WILL BE LITTLE TO NO HELP AT ALL. THEY ALSO REFUSE TO CONTACT SUPERVISORS OR TO GIVE OUT CORPRATE INFO. I WILL NEVER USE THIS PLACE AGAIN.
Very Helpful And Polite At This Location Carrie Helped Me With My Questions She Should Be Concerned A Very Valuable Asset To This Company At This Location While I Was There Carrie Helped Others With There Questions As Well. Very Informative.
We have been asking for over one year for them to fix the gate and as of today it still remains open 24/7 and the inside units outside access doors are never locked. But they don't have a problem spending money doing reconstruction at this location
'we need such places, this one is as good as any'
a great place to store your belongings
Horrible experience at this Location.
No-one in office to help alot.
Lovely manager. She helped out a lot.
The Manager Was So Nice I Believe Her Name Is Dione , I Was So Stressed Out Trynna Figure Out Things & She Helped Me A lot She Was Patient With Me ! If I Choose Any Public Storage This Will Definitely Be The One I Choose ! Thanks Dione You Are Great You Deserve More Then 5 Stars
Dione was very nice and helpful
Diana was very helpful. We had never rented a storage unit before. She explained the process to us and showed us our options. Would recommend.
Public Storage on Bluelick Rd bought out the previous company Bluelick Storage. After the buy out my rent has gone up $10 or more and since then the gate is left open on the regular... being that anybody who drives down has access to the facility I think everyone deserves a discount. Anybody can go to Home Depot and steal what is needed to cut a lock.
came in on September 4 ,2018 and the manager Dione was very helpful, she showed me different kind of spaces at different rates, she was very polite, now my mom and I feel more comfortable in putting are belongings in a storage, this will be our first time renting and I am very satisfied with this visit
Manger Was Great & Very Helpful
This location has no one on-site during their posted business hours. I have an issue with my unit, but now I have to reschedule my day to come back tomorrow. Huge inconvenience. 🙁
Went in today so frustrated and Dione was so helpful. But im not going to be able to make a decision just yet. When I do it will be Public Storage Blue Lick. Thank you Dione.
Ms. Dione was great. But I wasnt ready to rent yet.
It's a storage place not good security
Great experience, staff is awesome
The only bad thing is u can't get in after 9 pm n u have to have insurance on ur things if not u HAVE to pay for theirs every month.
BEWARE!!! A minor league operation, if that. We have used this location for 2 months. The girl who we had signed up with had no clue what she was doing. First unit i was assigned already had a lock on it. Assigned anew unit. When I returned the after signing up and loading my things, I was told I'm not in the system. After resubmitting all my info I was good to go. On 3 seperate occasions they have had gate problems and I couldnt get in. Now I'm being told I'm not in the system again and I can't open my lock? This is unbelievable!!!! Update- Turns out they cut my lock off, took inventory and put there own lock on my unit. Will find out tomorrow morning if anything is missing...
Kendra was amazing and got me the best possible rate available. Paperwork was completed in a timely manner and I got my storage unit quickly
very convent and very friendly... one thing I don't like is the gate is not been closed since I move my stuff in the storage unit.
This place is amazing if you want someone to care for your belongings like their own. I recommended my friends as well as my colleagues to only come here when they need someone services. My dealings with Philip Schwartz has taken their hospitality to another level. Wherever this young man goes I go. He conducts himself in the manner unlike anyone I have encountered before in this business.
Great facility. The staff here is very welcoming and always there to help. Inexpensive and secure facility. Would recommend this place to anyone whether you need a short or long storage solution.
What are the hrs on the gate for in and out
Public Storage should face a class action lawsuit. Garbage company. Never deal with.
Great costumer service, fast and friendly!!
Yessssss luvin it! Thanks Renae 😉
DO NOT GO HERE!!!! This place is a joke! When the storage units were owned by blue lick self storage it was excellent. Public Storage does not care about their tenants at all. I have had to call them a few times to get my gate code changed because I was afraid someone was getting into my unit. Come to find out this person was changing the locks on the unit without my knowledge so I could not even get into my own unit. I tried to fill out a paper to have them cut the lock and the person at the front desk had no idea how to do that or if they had any forms to do so. When I contacted the property manager she was extremely rude and kept telling me that I needed to chill out its not a big deal! (Keep in mind all of my belongings including irreplaceable items that my grandparents left me after they passed were stolen)Customer service skills from employees is horrible! She also proceeded to tell me that if someone was following another tenant onto the property and through the gate that my things being stolen was my fault!!! What is the point of a gate code if anyone can come in? After talking with her i tried to contact the district manager who still has not returned my calls. (It has been 4 days) They told the police after me making a report that their cameras do not always work even though they advertise for 24 hour surveillance over the whole property. It even gets better. I pay a monthly set price for insurance on my unit. When my things went missing the property manager told me that I do not have insurance even though i had printed out the last months statement with the insurance and coverage on it. After getting off the phone with her I logged back onto my account online and my insurance was cancelled!!!! This is the most unprofessional place and I do not see how they run any sort of efficient business like this. Very sketchy!!! DO NOT GO HERE!!!!
Renee went over and beyond to help me she very nice and kind it a blessing to have a valuable employee working for your