Public Storage Self-Storage Units at 4127 Bardstown Road, Louisville, KY

Samantha is great

Samantha is a great manager and very friendly.

Samantha the Property manager here is greet. Very helpful, kind and professional.

Samantha has been very helpful and would definitely recommend speaking with her for all your needs/issues. Thanks again for helping resolve my issue today!

Kent did an excellent job with customer service and made me feel welcome yo

Thanks sam!

You dont have 24 hour accessibility horrible customer service

Thanks Samantha

Thanks Samantha

Samantha is great

Wonderful experience!!! Great deal for 1st month $1 when we booked. Samantha was so helpful and awesome! She was flexible with our move-out date and hooked us up. 10/10 recommend if you need a storage unit!!

Thank you Samantha for all of your help. You understood my concerns and answered all my question I had about units at your facility. You were Awesome!

Love this place….Samantha is very sweet n nice n helpful

The manager Samantha was OUTSTANDING! I was in a little bit of a spot, moving to Louisville and being told by my apartments that it was going to be an additional five days until my unit was ready. I got there just before close and she did everything she could to help me out, and I appreciate it so much! People are the most valuable resource a company can have, and Samantha is DEFINITELY one of you valuable resources!

Mj was great

Mj was great

Samantha was completely AWESOME !!!! I booked online, came in to check out unit. Me & my husband realized it wasn’t big enough for all of our stuff !!!! She cut right to the chase, found me an available unit that was BIGGER & wasn’t much of difference we had to pay for the upgrade. I’m still locked in with the promotional rate that they have as well !!! Samantha saved the day !!!! 5 STARS ALL ACROSS THE BOARD !!!!

Samantha does a great job and is very customer friendly

Excellent and friendly customer service.

I sure do love waiting 40+ minutes on the phone for an actual person to talk to 👍

Rick was very helpful and prompt service long my needs. It was a pleasure working with him!

Just rented a space for my convertible. I can honestly say Toy was wonderful, friendly. Great service. I can now store my baby with no worries.

Very good attention explain everything and helped me good. Thank you Toy

Toy is a super agent. She's friendly and makes you feel welcome. She also helped me with my phone because I'm a senior and did not know how to do things to get an account. Please give her a raise or at least tell her you are proud of her. Thanks.

Wonderful Rick helped us so much

The service provided by Toy was first class! She is an asset to your organization!

Toy was amazing and so very helpful

Toy was so nice and helpful!!!

I greatly appreciate the service at this location. Words can not describe how amazingly I was treated. Specifically the worker Toytiana who made sure to help me with any questions I had and assist with all my needs. Even if my situation was as wild as it could be. She still helped with any issues I had unexpectedly planned for. Thank you so much!!!

Looked into a storage unit at work facility. Toytiana really knows her stuff. It was a pleasure to speak to someone who knows her job. Thanks for the excellent service.

awesome service, even stayed over cuz i went to wrong location.

I want you all to know that you have a prize employee..Toytiana was so sweet, helpful, caring and knew her job. It was a great experience to go into a business with her knowing how to treat her customers. Will let my friends know about this place. Thank you so much Toytiana! Great job!

Toy the customer service representative was very helpful when it came to helping us decide which unit would be a great fit for our belongings.

Spoke to Toy about renting a unit. She was really polite and very helpful.

I really like Toy, she is a great customer service provider! Shes so helpful and deserves a raise!!!!

Very nice manager,very helpful, clean facility.would recommend renting here

Went searching for rates and the manager Toy helped me with that and more. Thank you Toy i appreciate you with the help on the size unit i needed, look forward to moving in.

Toy was very knowledgeable, helpful and patient. She explained everything throughly.

We rented a unit today and Toy was very nice and helpful highly recommend going here!!

Toy was very helpful and caring !

Sales person/ property manager very good at job. Showed me three units with out a problem. Told me which one I would need just by me telling her the bed room size.

Wonderful customer service. Very detail and helpful.

The young lady was very helpful @ 4127 Bardstown Road office. Explained everything very carefully. Greatest customer service I've seen in a while.⭐⭐⭐⭐⭐✌️

Rental agent Toy was such a nice person and was very helpful

The nicest assistant I ever see she was so quick and helpful💯💯💯💯💯

TOY is a very very sweet sweet woman ever I met 😊 and very helpful!.....

She a nice girl. Toy really took care of me. I’m am thankful.

The associate at the location was very helpful and professional answered all my questions and just took the time to help me understand what I needed to do 🤗🤗and the associate name was Toy

The clerk was nice, but this place seems to have a lot of break-ins to the storage units.

Very hard to find. The address when put in Google maps send you behind the actual entrance.

Great customer service, all my needs where met for storing my items.

Always great deals here

Jordan took good care of me! Prior customer and enjoy having storage with this company!

Friendly

No interaction with the staff, so nothing to review. We went to our storage unit.

Property is very clean and I have been renting here since 2017 I have never had any issues here they stay on top of everything

I am incredibly disappointed by this facility. At some point between 12/6 after 9pm and 12/24 before 9pm my unit had the lock removed and replaced with another that isn’t mine. No one called me nor returned my calls on 12/26. When I got there the lady said she hadn’t worked the location for weeks (when I initially rented it almost a month ago), there was no note in the office and no notes on my file. I was advised the manager wouldn’t be available for 7-8 days to let me in to even see if my stuff is still safe so I have no information to even file a police report, although that may be my next move to get someone to respond sooner. This is so incredibly unacceptable. If my stuff is still there I will be moving it elsewhere because I can’t trust whoever is running this to act responsibly and contact customers when an issue arises.

Very emotional manager and you arent allowed 24 hour access

Lucy was so helpful. She was very patience with helping me with my rental. Very nice lady!

This young woman was excellent. Great customer service. Honestly ive never met a public storage employee as nice as her. 🙌

The property is close to our condo, it's clean, and Lucy has been fantastic! Special thanks to her!!

This is the only storage facility that is NOT 24hr access. For the amount you're charged it should be.

Rodent and management problem

Lucy was awesome! I was in and out in a matter of minutes. Straight forward, affordable pricing.

Lucy had great customer service and she gave me 5 star service..

Lucy was able to answer all my questions and more. Very pleased with the service

I had a wonderful experience at this location. Lucy was very helpful and when I needed to switch my storage space to a larger one, she was patient with me and helped me in a very timely manner. The office itself was very clean and they practiced social distancing well. I would highly recommend using this facility.

Lucy did a good job she was very helpful.

Lucy give me the best service and the better was that it was so quick an easy to sign in 😊

Lucy gave me 5 star service today.. Will recommend!!

Lucy was very helpful with helping me move in. She is very nice and the property was nice and clean .

I had a wonderful experience renting my storage from Lucy. She did a great job of explaining my options to me. Lucy is a great asset to your company and very nice young lady.

Lucy was very helpful and friendly..

Terri was very helpful and friendly Lucy has been great from when I moved in two months ago

Terri gave me 5 star service very nice woman

If you if need to rent a storage come on down Bardstown Road its very clean and the manager Terri is super sweet and nice

Great Services thanks Bob

Lucy is the nicest person. She was helpful, polite and quite efficient and very knowledgeable about giving instructions. It’s been a nice experience for me. Would recommend.

Public Storage is a place to put your stuff in a storage locker and u have to have a code to get in and out.

Lucy was awesome, got us into our storage unit quickly and effectively! Awesome experience.

I want to ala 5 🌟 review for Lucy she was very helpful with my new unit and got me into a bigger one that all my stuff fits thanks and great very friendly associate....

I experienced OUTSTANDING customer service when I opened my storage. Was shown my unit by Lucy, unit was clean & move-in ready! LUCY was AMAZING, very helpful & answered all my questions!! AAAAA+++++

Ryan did a great job checking me in. Ryan was very professional and checked me in with record time. Ryan answered all my questions and was very knowledgeable. It's a great facility.

Thank you Ryan. He was very patient and answered all of my questions thoroughly. He also showed me different units to make sure I got the right one. Ryan made my first renting experience at a storage unit a good and easy one.

The company has done something so heinous, that I'm having a hard time typing this. The company has fired Rob. He was so nice and helpful. I'm going to vacate my space and never come back to this place.

This atmosphere of worry with covid19 is hard. So stay awesome Rob. Glad you're still here.

Rob has done a great job for us. We rented one space, then a few weeks later needed additional space. Rob was a ROCKSTAR getting our paperwork ready quickly. We called just minutes before he closed. Thank you so much, Rob!

Rob (manager) has the most pleasant attitude when assisting the customers who visit his site. He is very professional and knowledgeable about Public Storage. He makes you feel comfortable with your storage selection. I am going to refer all my associates and friends to his Public Storage site.

I had to move out of my apartment in a hurry and Ryan was more than helpful answering all questions and concerns and walking me clearly through the process of renting a unit.

It was almost a comedy routine getting a storage unit from Public Storage. We had a unit reserved at 3818 Bardstown Rd but due to unforeseen circumstances, the Storage is closed temporarily . We then went to the 4717 Bardstown facility and met with a very friendly face, Ryan. He was willing to do anything to get us the internet price we reserved. Due to complications on the internet he had to contact his supervisor. He was insistent that we get the internet reserved price - and we did! To that we thank him!

Was quick and easy to get to and is secure

Thank you Rob for being so nice and friendly. For the patience and time to show my husband and me our options. Excellent service and help.

Ryan at this place good dude..u hear me ..good customer service ..find anything u need or help you with anything.....good man

The representative Ryan was helpful and respectful. And explained everything. Didn’t let me leave without questions.

You always make my visit an enjoyable one. Thanks Rob.

You are good Rob. Keep good.

RYAN was so helpful. Showed me my options. He took time to explain everything I need to know. Excellent service and a wonderful attitude.

Thank you Rob for all you wonderful help. It was amazing to know the options I have. He deserves a huge promotion or raise or something for his friendly warm and amazing demeanor

Rob has done an outstanding job everytime I've needed his expertise opinion for my storage needs!

Hey rob. Thanks for the help!! Have a good day Thanks for you help Rob. Still love being at this place. They've worked their magic and Rob is a great a help Update: moved to a smaller unit because we needed to downgrade now that we were able to move everything in quickly. Rob always made sure we had everything and that we doing okay. He's a great guy Thanks Rob Update: he helped us get closed out of the space we were using but I promise we will be back because Rob is the only man I need to help with my needs for storage units!

Rob was a great a help. Very nice. Helped answer all my questions and keep my mind at ease. Very polite. The place was clean and the atmosphere was great. I can't wait to start using this place for all my storage needs. Thanks! Still love this place. Great work rob!! You the best dude Update: still happy with the service given by Rob and the public storage company. Still a great place. Update: still glad to be with this company Update: Rob helped out when we got double charged and helped all my worries wash away. Thanks Rob! Update: we got our friend using this storage place because she was taking up to much space in our place. Rob did an amazing job getting us taken care of and we hope to keep coming back for his help every time.

Ryan was a great help and made things easy for me. Thank you.

This was a great experience, renting units from this location. Rob provided excellent service and advice on the units. Easily, worked with me through the initial renting process. The location is well kept, as are the units I viewed. I would highly recommend this company and this location to anyone seeking additional storage space.

Panetta was very helpful and caring.... I recommend this place for your storage needs......

I had a great experience at Public Storage on breckinridge lane today was having issues with my storage door she stayed and helped get it back on track even though it was her lunch time she was very polite and helpful I really appreciated it her Name was Vanetta

I had a Great experience and Stephanie was super helpful!!!

Hey rob. Thanks for the help getting me the storage unit for my family's stuff. Was glad to get the service given! Still love this place Update: we moved out roomie's stuff in so we had to get a new storage unit and the transition was so smooth thanks to rob. Bigger place more money for y'all thanks to this dude! Helpful place. Enjoyed moving more stuff again. Thanks Rob.

Rob was a good help. He made me feel comfortable with renting with this company again. Honestly i am ready to move from my apartment and get my stuff in storage today. Thanks rob!! You the best! Update: basically want to live in my storage just so I can tell everyone that it's worth it. Rob has done so much to help us when we need answers and help. Had a complaint Rob took care of it immediately

Rob has been such a great help with everything. Got me a good indoor storage unit for all my yugioh cards. Still awesome Thanks rob. You were an amazing help. Update: Rob has been an amazing help everyone needs to go this man for your needs! Update: love it

Ryan gave me great experience during renting a unit. Recommend to see Ryan

I just vacated, everything was nice and clean and i liked the service. Sarah S. assisted me today and she did a great job

Great Customer Service

Rob was super helpful and easy to talk to... Great service!!

PLEASE READ BEFORE RENTING WITH THIS PLACE. The agent "Short White Guy with Glasses" deducted $250 from my debit card for unfounded accusations. He accused me of abandoning furniture, mattresses, and boxes. This accusation of abandoning goods was made while I was still renting with them and had paid my monthly bill. He said customers cannot use the dumpster or risk getting charged $250. This same person did my tour and move-in and never mentioned that to me. He was busy trying to convince me to buy extra stuff that I did not need from them which I refused. When I confronted him today about the charge, he basically lied and said that is always the first thing he mentions. I rented the smallest unit, a 5x5, which cannot even fit a single mattress in it. I had small personal items such as clothes, electronics. I just moved all my stuff out in less than 20 minutes by using trash bags and all of it fit inside the trunk of my car. I don't think anyone would be able to put mattresses, boxes, furniture, and other large stuff using trash bags and fitting everything in the trunk of a small car and be done moving out in less than 20 minutes. I have called my bank and informed them that the charge of $250 is a fraud.

Great service. Sarah S. went above and beyond her job today. She researched multiple things and followed up with me about everything. Really friendly and helpful.

This place was awesome customer service. Rob will get you all set. Great prices and clean facility.

Sarah N is such a wonderful asset to the company!

Very helpful, very nice. Diana is an angel. I highly recommend this company, especially this location

Vanetta was very helpful. She was helpful and explained everything to me in detail.

Rob was pretty excellent and very detail in giving information about his facility. Very easy to speak with and Rob is definitely an asset to the company.

Rob helped us out with getting everything setup it, was easy and would definitely recommend this location. Great customer service

Rob was excellent to work with. He explained everything on the contract very well. Knows his product and contract . After having a bad experience at the strawberry lane location, Rob gave me faith I am making the right decision by choosing Public Storage Buechel as my storage place. He was very pleasant to deal with. Made everything run smooth.

A Great Guy and a Great Experience

Reserved a unit online, which stated that you get your 2nd month for $1 upon 1st month rental of $40. I get there and the guy tells me that I have to get their insurance and I have to buy their lock. He kept wanting to sell me boxes after I told him that I already had everything packed. The only reason why I rented from them was because uhaul was booked. I ended up paying about $85 for 1 month.

Friendly staff. Had reserved what I needed only but staff kept trying to upsell. The website is super convenient and you can get great specials on there. You will need a unique lock for the doors (which they sell there). They also carry a wide variety of packing and moving supplies. I have always liked dealing with Public Storage. Price is reasonable and it is always consistent.

This place is just awful!!! By far the worst storage unit place we have ever dealt with!!!!

ROB, WAS THE MOST FRIENDLY,WARM ,AND HELPFUL REP!!!.

Excellent service

Five star service from Rob. Quick and easy to rent. Gated units.

Friendly customer service, even first thing in the morning. :-)

I worked with Rob and he was helpful and friendly. He was hands on with all the information and showed the unit, and offered me products to help in my move. I had no issues at all - and paying the bill online was really easy.

Rob was very helpful and made this a very quick and easy process. Unlike actually moving.

Rob was very helpful, shows careness towards customers. overall great service, thank you!

Great customer service, from Dayna,great place to storage

Rob was very personable and helpful showing me my unit and how to access the building and answered all my questions! Thank you Rob!

Called and reserved storage unit. When I arrived, Rob went over all the details in a professional manor, showed me the unit, and asked if I needed any additional information or assistance. Great job, Rob.

Jackie was a tremendous help. She explained everything in detail and made the rental process very smooth and easy. After a long day at work it was so nice to have someone so friendly help me!

Great service from Jackie overcame unexpected inconveniences. #customerservice

The best experience ever! Rob was phenomenal in assisting me and in providing me with best price on my storage unit! More people like him with his helpful attitude and willingness to assist are needed! Thank you so much Rob!!!! God bless you!!!!

Rob is fabulous!

Rob was fantastic in getting me settled in and situated with my new storage unit. He was very amicable, outgoing, and knowledgeable of services. He also was able to help me get a storage unit closer to the entrance just to help ease the process for me. Thank you, Rob, for your assistance!

Just got a storage Unit. Was helped by a Man named Rob. He was very knowledgeable, and professional. Definitely helped me make my decision based on size of unit for what I was storing. Friendly guy. Great customer service!

Open first thing on Sunday morning, WOW!!! Rod was kind, helpful and friendly. Show me two units signed up and ready to move in. Easy process. Thanks, Al Schroeder

Very friendly and helpful office staff. He went out of his way to make sure that my questions were answered as best as possible and that I left there without any doubts or worries. 2 thumbs up!

Additional review.. Rob is so very helpful, courteous and professional.. he personally took care of a billing issue for me. Thanks Rob! left another public storage facility due to personnel taking 3 months to replace a light bulb and never replacing the switch to effectively turn the light bulb on in the unit. I called other storage facilities within the area and initially spoke with Rob who answered my questions thoroughly and professional. A very pleasant change in customer service. I rented the unit and stopped by today to pay. Rob was there and just like on the phone very customer friendly and helpful. My appreciation to Rob for his excellent work ethic and customer service! Thanks Rob!!

Rob was great, he called to confirm my details and helped me without any problems. Thank you Rob!

Employees have no customer skills. Auto pay never works they blame processing company and are condescending when you want them to fix it

Very clean and nice

I had the very best experience with renting my storage unit from Public Storage on Bardstown Road. Rob at the counter was very nice and polite. He answered all of my questions. Plus you can't beat their prices for their storage unit.

Manager was friendly and was able to explain the storage unit sizes and pricing. We will be back to sign up later.

Great Service. He made the whole renting experience easier. I would definitely recommend this location to anyone who is seeking storage space.

Brandie was very helpful and got me what i wanted for the price i needed. thanks!

nice people

Clean secure property with plenty of space in the facility to move around. Rob was excellent to work with and great at giving relevant information. Only down side is the small front parking, that is the only reason I give it a 4 star.

No good inconvenience on all things

Massive problems making payments. If you pay by phone it's an additional $10+ dollars. I also think that someone is housing and selling birds out of the building I am in. As soon as I can get out of there the better

Rob was very helpful and accommodating when my husband and I wanted to rent a unit.

Rob help me a lot today sale me the storage also he was very professional on sale the storage.

ROB was Awesome he saved the Day for me.Gave me Information I never new for customer Service. Hip hip Hooray!!!

We loved the deal with the dollar for first months rent! Also Brittany was very nice and helpful. Would definitely recommend her to anyone that goes!

It was a great experience especially because Ted, the person in charge, was so helpful and considerate toward us. Great Service and excellent employee!

Rob was a good person. Super friendly super helpful. Got my bill paid. Helped me make sure my space was ready and clean. Upstanding guy. Couldnt ask for a more interesting person. Thanks rob!

Never had a problem with Rob. He’s always been helpful. This location is great with communication also.

very good

Clean facility, also staff gave no trouble...but also helpful when needed. Very nice, big,roomy units with light fixtures in unit. Very secure, entry AND exit with key code. Handy dumpster on site. Also very friendly and conveniently located.

Clean place and friendly staff!

Rob was very helpful and great. Loving prices at this location. Thanks for everything Rob! This was posted 4 months ago and now this (today 3/2/18): "Public Storage is a rip-off. I signed a contract with them not even 6 months ago and the price of my unit has gone up by 30%. When my husband and I were doing our research on storage units, of course, pricing was a major factor along with the location. By this drastic increase, this is causing us to relocate and of course, spend more money. I believe everyone should no what they are getting into by other people experience meaning bad or good. Just wanted to warn everyone before signing.

Rob is always kind and friendly. I would recommend him for a raise.

Great service very thorough explanation that we appreciated.

10x30 unit price per month?

Great place to store your belongings. Great customer service.

Safe storage.

Excellent place. Fast fun friendly. Rob was a great help He the new experience easy for us. He helped us get the right size unit. He showed great respect for the new customers. Thanks for having a great experience employee.

The person was very informative, and I would use his service again.

Staff made my move in a breeze

It seems well maintained.

This is a good place to rent a space

I rented this space about 2 months ago. I never thought I had to ask about using there dumpster to clean out my unit. I was basically told to ride around with my garbage but the unit must be cleaned out. That makes no sense! You expect me to clean out my unit but I can't use your trash can. I thought I was over acting until I called two different storage units who thought I was joking when I told them the story. Just remember this place does not provide you with the proper tools to clean up when renting a unit from here. Having access to a dumpster is extremely important when it's time to clean out your unit.

I've been renting a storage space on this property for almost two years and my overall experience has been positive. Rob is always friendly and eager to help with any questions/concerns.

Great storage place

Had a great experience with Rob on a personal level, however management definitely needs to take a hard look at their software. Took forever for the computer to process the six steps on the iPad. I would also suggest changing the location of where the keypad is to access the facility. Makes no sense to have to get out of your car to enter the key code for the gate to get in and then to turn around and leave and have to get out of your car again to enter the key code

Brittany was nice and helpful

Rob was extremely helpful with my storage needs, being that I'm new to the area.

Very nice cheap prices ask for Rob

Rob was very helpful and I got a good deal.

This facility is in a conventient location. There are serveral different size units to choose from. Depending on what you have to store or how much.

Great service very helpful

Rob was very efficient. He was matter fact was willing to answer any and all questions.

Very clean storage space. Rob was great in answering all my questions and was very courteous and polite.

Excellent

I always have a good experience at Public Storage. Rob was super helpful and attentive. Would recommend!

Rob is very professional very accurate and nice smiling face he showed me the appropriate unit just right for my belongings I would reccomend public storage on bardstown road to anyone

Rob was very helpful and nice. I would definitely recommend this place to others

Super convenient location and very friendly and helpful staff!

Worst storage unit ever. Have been trying to pay my bill for a month and a half now. No one ever answers the phones and online bill pay doesn't work. I leave voice mails and no one calls me back. They now have a lien on the property even though they know i am actively TRYING to pay the bill. I've never had such a problem getting someone to take their money. When i signed up they tried to force me to buy a 20 dollar king size mattress protector and was going to cut it up and lay it on the floor. I told her I didn't want that and she told me it was mandatory because boxes would stick to the ground. Have had nothing but problems since day one. As soon as they allow me to pay my bill I will be getting my stuff out of there and will never recommend another person to the location.

Great pricing and rob was wonderful at getting me a storage unit!

I came looking for pricing and Rob was so helpful. He even looked over other locations. He was awesome. If I do end up getting one, I'll come here. :)

Great friendly place

I have used this public storage in the past, not totally satisfied. But today Rob definately changed my perception of this business. Thank you Rob for everything. Your customer service skills are impeccable. Thank you for everything.

Great property! Easy to find and very clean!

Excellent

Courtney and Brittany did a fantastic job in helping with all my questions and moving needs (boxes, tape, etc).

Brittany is great! Fast and very helpful.

Britney was great

Very good place to store stuff and really nice staff.

Extremely helpful and friendly service!! Brittany is fantastic!

Brittany was most helpful & professional

Heyy Hedi And Brittany..... Y'all such nice and respectable ppl... Keep up the good work Y'all....😍😍😍😍😍😘😘😘😘😘😘😘😘😘😘😘

I had great success and service, thanks to Brittany

Brittany was awesome!

Brittany and Ron has great customer skills

Brittany and Ron were very nice

Brittany and Shawna are awesome! Great customer service!

I visited Public Storage on Bardstown Rd, Louisville, KY. 40218 9/17 and had an excellent encounter with the staff. Ronnie was very nice and pleasant. Would recommend to others.

Shana and Brittany was so nice and compassionate. They provided excellent customer service. They are very knowledgeable and helpful, Great jobs ladies

Thank you Brittany and Renae for all of your help! Your team at Public Storage haspace made this move much easier.

I love this storage facility! They made my move in super easy, even though my movers were hours behind and the whole day was a mess. But from the arrival to the paperwork to the walk thru, the guy made it so easy and awesome. The auto billing is a dream and the place is just far enough out of downtown that it's affordable and always easy to get in and out of. Love this place!

Friendly staff,Clean facility,Love the security cameras and gate.This is by far my favorite place to store. Have stored here many times and every experience has been great.They always address any problems or concerns rite away. Love this place.

Friendly & patient staff. Facilities were clean and well maintained.

Did a fats and speed Job of getting us together very nice and lovely people

Awesome service

Brittant and Dash was really good to me and nice thank yoy

Brittany was great, very polite!

dash is new but she sold very well as well as brittany. this is my first storage, so far so good

Brittany is an awesome worker she is very helpful. She needs a raise

Adam, Brittany, Jennifer and Carri the great ppl very make me laugh

Brittany was excellent very nice helpful she treated our belongings and storage experience if she was to be storing her own belongings...i would recommend this location to friends family or anyone neesing a great storage place

Brittany, Jennifer and Adam are excellent

I had two of the best public storage employees, Brittany and Rebecca. They are two of the reasons I would use this facility again.

Alicia was very informative and helpful. Kudos. I have used their units several times. Always had positive experiences.

She was fantastic.... Very enjoyable to work with....

Aleasha was great! I was in and out quick. The information she provided was very helpful. Great experience!

Aleasha was wonder in getting us set up with everything we need and made it very easy and straight forward process. Great customer service.

Great experience with getting into storage for a military move! Alesha was the clerk and made our transition into storage smooth and easy. Keep it up.

Aleasha accept my payment, she was very firm and polite at the same time. Thank you.

Had a nice conversation with Alicia when she took my money to pay for my storage it was a good day try Sonic

Alisha was really nice and helpful

Alicia's got great customer service and goes up and Beyond

Alicia Witt Public Storage has excellent customer service and is very kind and friendly and very helpful with the your Public Storage we will definitely recommend all of our friends to Public Storage here on Preston Highway

Shawn has been so helpful, thorough, and kind with customer service. I highly recommend going with Public Storage after my experience with Shawn!

Aleasha was professional and efficient. She was very pleasant and helpful.

Aleasha was a very good help and a excellent person employee and personal 10 & up

Aleasha did an awesome job and the unit fits my needs perfectly. I will use them again!

Stopped by checking on prices Aleasha was very knowledgeable, nice, helpful, resourceful, kind and SEXY i will definitely be back in for a unit and her phone number if she's single she so good at what she does i bought 4 medium boxes and ain't no where near ready to start packing i just wanted information.

Aleasha was great and very helpful

Alesha was very helpful!!!

Aleasha was very helpful, made calls to accommodate me and she was very nice

These guys & gals are awesome to work with and very friendly. I feel like my belongings are safe and sound! Thank you all.

Shawn was very pleasant and professional!

The people are really nice and pleasant here. They explained everything in detail and the prices are extremely reasonable. I was satisfied with my services here and I Thank them for that! If you need storage space, I'd recommend here!

Nicest people I have interacted with all month. Shawn and Alisha are doing good customer service and I deeply appreciate it.

Public Storage service was excellent and the price was right . Rachel was very knowledgeable and helpful . Thanks James Reed

Shawn was very knowledgeable and made the process of renting a storage facility an easy one. I recommend Public Storage to others who are in need of this service.

Very helpful. Quick auto pay .. Love workers.. Thanks

Awesome place to store ! Very helpful , polite , and easy to work with !! Shawn did an awesome job assisting me with my storage !! Great rates as well :)

Great owner, always there to help. Never had any problems with anything.

Went in public storage was needing important info Kayla was very very helpful and courtesy to me thank you Shawn for the good worker.

Rachel was a doll, helpful as can be, an absolutely wonderful representative. A genuine soul. Bless her heart.

Great service

Awesome

Wonderful - Shawn and Stephen were so helpful and walked me thru every process and allowed me to see the space I wanted to rent!

great place but the prices OMG...

I highly recommend this facility. Hands down, Shawn, has outstanding customer service skills. He is very knowledgeable and efficient. I was very impressed!!!

Very helpful and knowledgeable pleasant environment shawn

Everyone that I have came in contact with here has always been nice and welcoming. Very clean and on top of everything.

Great service!!!! Great personality!!!! Shawn has always been a big help...!!! And I have been a customer since 2007...!!!

Shawn is a great person he was a big help so thanx to him and public storage this is our first storage

Has been fine great customer service

It's good service

Good service

Fantastic. Great customer service provided by the lovely Ms. Rachel. I felt like family from the moment I walked in the door. Very pleased with my experience. God Bless You!

Shawn seemed like a real nice guy, he was very dedicated his job. He gave all the info and and i was out and on the go.

Shawn gave good service, he is always on his job. Everything needed he supplied, always has a great attitude and gets the job done.

Grace was awesome!! Was very helpful in answering all my questions. Would recommend public storage to everyone !

Shawn was such a helpful and charismatic salesman, I would definitely refer anyone needing storage space!!!

Bueno

Great place to store your things. The staff is super helpful and it's a pretty good price to pay for quality service. Overall its a great storage company and I would highly recommend it.

Shawn and Grace were awesome, knowledgable and informative, ran me thru everything in about 15mins, thanks !

Wonderful

Grace and Shawn are awesome! Public Storage was amazing the last 5 years of storing my belongings! Woohoo

I have used public storage in this location many times in the past 15 years or so and I have never seen a better property manager than Shawn, he has excellent customer service skills and on top of having a wealth of knowledge of the property he also knows each of his tenants on a first name basis, at least when I walk through the door since our first encounter he has always greeted me by name and immediately is able to pull up my account without question. He is certainly an asset to your company as I am sure you are aware of. great experience because of him, thanks Shawn...

Darnell gave me great customer service! Awesome job!

I love this place. Everytime I come in Shawn is on top of things. I love that he took the time to get to know me as a customer. I even got him to come to my job one day for lunch. I was very greatful he actually came out and saw what I do for a living. Shawn is very polite and friendly. Shawn has made my renting experience great and I love him for it. Thanks public storage.

Angel was very helpful today with the late fee so me and my family could get our bikes and go biking with the whole family thank you very much

Shawn is excellent! Any time I've needed help or had questions, he did his best to help out. He's always friendly and keeps a smile on his face. Shawn being the great worker he is, has made my business experience positive and enjoyable with Public Storage.

Shawn is amazing! He is always nice and professional. I was going through a lot while when I first got my storage. He always had great inspiration to offer.

I'm in the process of moving to Ky, so far my experience has been welcoming thanks to people like Nikki.

Great interaction with Shawn there. They knew my needs and took care of me

BAD BAD BAD service today, went to this loaction, gates were wide open, no one in the office around 1 PM, lights off, no golf cart aroung, yelled into the yard, 2 to 3 other customers there to pay our bills, no one there. Tried to call the 800 f*** you number for help. Idiot operator kept asking for my firend's drivers license last 4 digits, she is locker renter, was pissed, wud not give it. I'm sorry, sir, I cant help you without that Idiot, your location is wide open no one here, no signs on the door other thant the normal hours, by the way, which show the location shoud be staffed. And yes, prices went up horribly, an extra 30 to 50 bucks a month for the same unit. Find a different company, if I had the money, we wud be outa there.

Cindy was helpful. Facilities are clean

the district manager sue, and the store manager Shawn are amazing

Awesome staff, very helpful. Been here for a year almost and never had one problem or have any bad thing to say about the location or staff. Great place for people looking for long term or short term stay. Need a good place to store stuff? This is the PLACE!

THE FOLKS AT MY PUBLIC STORAGE HAVE ALWAYS BEEN VERY HELPFUL, ESPECIALLY SHAWN WHO ASSISTED ME WITH MY RECENT MOVE OUT. THE GROUNDS ARE KEPT CLEAN, I KNOW THIS IS DUE TO SHAWN & THE OTHERS, BUT SOME PEOPLE DON'T CARE IF THEY DON'T DO A GOOD JOB, NOT THESE GUYS! THANKS!

My associates and I were in the market for a storage unit and happened upon this lovely little store. Cory and Shaughn were extremely helpful and answered all of our questions in detail. Shaughn looks very young-- I'd be interested in reviewing the company's compliance with child labor laws.

Dear District Manager Rik V. and Sue, I wanted to take the time today to praise Cindy for the awesome customer service and assistance that she provided me on 09/18/2014. I needed a storage unit and she suggested a 10 x 10, advising me on the best way to store and protect everything in terms of products that I could purchase if I wanted to. Cindy is a very intelligent, charismatic and descent human being. She is a born leader, but walks with humility with the desire to always serve and be the best. She has great empathy for people, but her mind is the mind of a brilliant business person who understands service and how to run a successful operation whether it is in a supportive or leadership role. Public Storage is very lucky to have her. I am struck by the number of quality people that Public Storage has. I believe that such people like Cindy should be additionally compensated through further pay and recognition. Several years ago I lost my mother due to a sudden death. It hasn't been until recent that I got the desire to address some additional items of hers. I knew I needed to obtain storage. Cindy was there to help me and made my process stress free. Thank You Cindy. You are awesome! Lastly, I also want to recognize Shawn, the Site Manager. He too is a highly intelligent and awesome person that I worked with. He is also very understanding and knowledgeable. Again, Public Storage has another gem and is lucky to have him. Shawn should also be allowed to advance even further within the Public Storage organization. These are two great people. I recommend that Public Storage offer greater hourly wages, compensation and greater growth potential within the organization if it is lacking. Let's be honest. If you have quality employees, you want to be an organization that does quality things to keep them and foster their growth potential. Anything less than that is not the correct thing to do. Thank you Public Storage for Cindy and Shawn!

I stopped in to check out spaces/rates and Shawn was very helpful and knowledgeable. I would definitely recommend Public Storage to any friends and family.

Cindy was a great help and very efficient! Property is clean and who can argue with $1 rent!

Cindy in the office was very friendly and helpful in figuring out what size unit we needed. There was another lady in the office working named Erica that kept interrupting Cindy as she was telling us about the place and helping us. Erica was very rude and pushy on trying to get us to buy boxes, plastic covers and tape after saying no many times and feeling like she was trying to guilt us into buying things we did not need or want we were getting ready to walk out but decided to go ahead and get the unit because of how helpful Cindy was. I would recommend public storage to anyone looking for a place as long as Cindy is working there. I will not do and business with Erica.

We went into rent a unit we talked to Cindy who was the rep at this location. She was very cheerful and informative. She found out what we were looking for and paired us with exactly what we needed. She asked if we needed other items like boxes, tape, plastic, ect but was not pushy about it or about us renting a unit. However the day we had went in the district managers were in the office and one of them Erica was extremely pushy and quite rude to the point I was ready to leave and go else where. Cindy differently saved her sale and our business. I would differently do business with Cindy but not with the others.

Shaun has always been very helpful when needed he has great customer service. I appreciate his help and concerned with my storage unit. Thanks

The company rep that helped us with our storage unit was great. His name was Shawn. He was super courteous and extremely nice. I woud recommend using this service over other in the Louisville area.

I was looking for a medium size shed but Shawn was really helpful, making me realize that a larger shed would be what I'd need to get everything I had stored properly. He was really knowledgable about insurance and helping me with all my questions.

Shawn was very helpful, and courteous, I would come back.

If you go to this property....ask for Pam!!! She is very helpful and knowledgeable about all the products and services. Thank you for all your help Pam!!!

I had a really great experience here! Pam was very sweet and helpful, and I got everything I needed really fast! I would definitely recommend this place to people looking to store things for a move or anything.

Reasonable and helpful.

Brittany is the best very nice. Property is nice and clean....I recommend Public Storage to all my friends....

Great customer service Shawn n Cindy

Shawn and Cindy were great thanks

It was very nice Pam was very helpful and kind will recommend people to this place for sure keep her.

Shawn was very helpful, friendly, & professional.

Awesome great did a excellent job!!!!!

I have been a long time resident of public storage for my belongings. They are friendly, fast and wonderful to work with. A loyal customer since January 2011!! Thanks Kris and Shawn!! Lissa W

Great job guys

I was really pleased with the help I got from Shawn and Brittany at Public Storage . Thanx U Guys

Cindy is awesome she was cheerful and she set my mind at ease as soon as I walked through the door, especially since I was very late to my appointment and she had a engagement of her own that day. She answered every question I had and explained all the paperwork in detail. She is one professional and classy lady, you should be pleased to have such a awesome employee, keep she is worth her weight in customer service.

Excellent experience. The office manager, Cindy, was very, very helpful. I ran into a problem when my 5x10 unit turned out to be 5 x 8' 11". CIndy quickly helped to find a large unit at the same move in special price. A disaster was turned into a positive experience. I'll recommend Public Storage to friends for sure!

I had an excellent experience with Public Storage on Bardstown Rd. Moving into the Louisville area, I called several places, last minute, to store extra items from the move. Public Storage was the least expensive and happened to be the closest geographically so we went with them. The in-office person, Cindy, was exceptionally friendly and helpful, even on a cold rainy day when I changed my mind about the unit and we had to walk in the nasty weather more than once. Their system was convenient and the facilities felt quite secure. I would recommend them.

Amber and Pam were great to deal with, and made choosing a storage option a smooth process. I would recommend them to anyone in need of public storage!

amber and pam were such help as I needed assistance moving and trying to pick a storage unit. thanks

I came in and got a unit from Amber. She helped me get a unit close because I walk to my unit and I didnt want to walk far. She found me one really close. Thanks

Real good customer service, she was very pleasant. Made sure we understood everything and made sure we had all we needed.

Great customer service by Amber. Very clean. If I ever put things in storage I will definitely use Public Storage.

I reserved a unit online to store some stuff for the short term...This was my first experience renting a storage unit and it couldn't have been any better! Amber made this experience enjoyable to say the least. Amber was very knowledgeable about the units, property, and rules about the facility. She explained stuff to a tee so I understood all the charges I would incur now, and potentially later. Initially there was an issue with a unit that would have been mine, but a prior customer had backed into the door so that it was inoperable. She quickly resolved the issue and put me in another unit. Amber had a beautiful smile and personality that made just renting a storage unit a joy!