Public Storage Self-Storage Units at 3644 State Route 261, Newburgh, IN

Constantly raising rates after they get you in. 2 units are now double what I was paying for the 3 units when I first moved in. These rate increases are not out of necessity, but out of pure greed. Can't even get 24 hour access. Only one restroom and now they keep it locked. Not even trying to get the front gate fixed. Almost got my second unit emptied out and then I'll be moving my last unit to another storage facility or my shop. FYI, Public Storage detects what device you're using when you go on their site to check rates. Try looking up rates from different devices before you create an account with them. Older/cheaper devices will get a lower rate and newer/higher dollar devices will get higher rates because they think you have more money and they will quote prices higher to get more of your money. Either way, they're still going to hike their rates once you're there every few months, just because they can and they know most people would rather pay it than to rent a truck and take the time to move their stuff somewhere else. I'm tired of Public Storages constant "because we can" fees/rate increases. I'll be out soon. It is a nice, clean facility and the staff are nice, but they are taking advantage of people, especially those who may be in a situation where it is hard or impossible for them to get out of there and leave them with no choice but to pay the ever growing rates. It's just not right.

Stevie deserves a raise!

Stevie is awesome. She is so helpful. She deserves a raise.

Julie was great

Stevie was very helpful and answered all my questions!

The staff was fantastic, and the service was excellent. The storage unit I rented was very clean when I opened it for the first time. I recommend!

Great nice clean place and everyone. Is friendly

Good people good place great price!

I would recommend this storage unit to everybody in need of a storage unit. Very clean great customer service and Stevie is awesome!

Rita is FANTASTIC!

great experience

Two stars only just because it is clean and the staff on site is very nice. Have had two rate increases in less than a year. Will be looking elsewhere once the weather gets better, they lure you in with good prices and then start increasing.

I began at this storage for my daughters as it was close to my house and well they back in with momma after two months. This facility is beyond clean there is no glitches in the system I literally put my code in, than i am able to get in my storage unit. the units are clean i haven't had any problems with bugs or anything my stuff stays safe. The best think about it all is the property manager Tory is the kindest and most understanding man you'll every meet. He makes using his property worth it within its self . THANK YOU TORY!!!!!

Thank you Tory, with explaining the online app and features. And for the reminder calls . I appreciate it.

I recently had the pleasure of doing business with this facility. Dion was awesome and very helpful! Thank you for the great experience.

Management reached out to help me resolve an issue in a discrepancy in billing for the month after I moved out. More than happy to leave a positive review. Few businesses would have done that. Nice clean facility.

Rita was absolutely awesome! She helped out getting us a good spot to park my camper. She was very pleasant to speak with. Great customer service 10/10 with Rita!

I’m in the Army and signed the contract when it was only like $109 a month. Somehow it’s now $194 a month now. If I was there I’d move my stuff to another company. Also, they don’t do a military discount. And last time I was there there was water leaking into my unit. Overpriced and don’t stand next to their commitments. Btw, my first month wasn’t a dollar like it was supposed to be either.

Stevie was awesome 👌. Top notch service!! Best customer service.

Safe and gated

1. Stevie made things go so smoothly at move in . 2. Rita is auper helpful her kn

Stevei was very kind and helpful! Made the process very easy and quick for us. Made the our sudden move much easier for us! Thank you so much!!

Wonderful staff, help us thru our application very quickly!

Stevie was so incredibly patient and helpful with everything relating to my unit. I've had alot of ups and downs and she always kept me informed of my unit status in a super polite, non-demeaning way. Even when I had a little hiccup during my checkout/move out, Stevie reached out to another person to get the issue resolved. 10000/10. :) If I HAD to make any kind of constructive criticism, it's that I wish the folks that did their online customer service were as nice and personable as the in office folks here.

Awesome! Stevie was huge help! Go here if you want the best help everrr!

Stevie helped us and we love her! We will always choose Public Storage! Thanks!

Best place ever! Stevie helped us out so much! Nicest employee ever!

Paula at Newburgh Indiana Public Storage was very helpful and knowledgeable. I'm 100 percent satisfied. I will be happy to do business here again.

Paula is Very friendly and helpful, does so much for us and helps out as much as possible

Paula at the Newburgh store was so helpful! She was able to answer all my question about the temperature controlled units. I highly recommend Public Storage Newburgh. Tell Miss Paula I sent you!😁😁😁

Paula was awesome, rented 2 units, very friendly service.

Paula was beyond awesome. Quick rental. Very friendly.

Excellent experience with Paula at your location. Paula has gone above and beyond each time I’ve talked to her and it always polite and courteous.

Fantastic service by the lady working, Paula. Answered all questions and helped with what size unit we might need. Super friendly and anxious to help.

When I was looking to rent a second unit, I discovered that new rentals were less expensive than what I was paying for my existing rental at a different location. Paula helped me get the new unit and was even able to reduce the cost of my existing unit at the other location. She's a rockstar - y'all need to keep her around for a long time!

Paula was grate she helped me through everything thank you I would give her 10 Star if can

Paula was fabulous:)

Clean and well maintained

Would definitely recommend. Excellent customer service provided by James Demarco.