Public Storage Self-Storage Units at 6901 Hawthorn Park Dr, Indianapolis, IN

Reba and Trisha were very helpful!!!

They have the best workers

Trisha was very helpful!

Office staff is very nice

Needed extra space to store excess furniture and clothes from a downsizing mood. Trisha was amazingly helpful and had the perfect unit size I needed for my things. Would be a 5-star review if her coworker wasn't asleep and snoring loudly behind the counter, very unprofessional.

Trisha is a very cool service person. I enjoy her very much.

My visit this past Friday and Melissa was absolutely amazing. Lynette helped me locate a small storage unit for my belongings at this particular location. She not only took the time out to show me several different units but was extremely upbeat, professional, polite, and understanding.

I have been in this storage facility for over five years with up to 9 units at one point. It's an older facility with drywall walls inside which can easily be cut through by thieves. I have experienced and reported several roof leaks in the hallways and occasionally inside a unit. One time in one of my larger units there was an extremely large puddle which probably blew in under the old overhead door that needs replaced. hallways need mopped and are generally kind of old and dirty spider webs leaves trash etc. $ If you want your rent to be increased every six months from between 15 and 25% then you should rent here. Also during the winter they have a plow that only goes down the middle one pass and they do not clean out from in front of the units. With heavy snows you have to dig yourself a path to get in your overhead door. So you may ask why do I still rent here because it's right across the street from my business.

Clean, secure and affordable storage options. The staff is always friendly and helpful!

Best pricing in town. Trisha was very professional, kind and helped with finding the right unit for what was needed

Beyond awful - the customer service is a joke and the prices are ridiculous!!

I was very impressed with the move in experience. It went very smoothly thanks to Trisha. She went out of her way to make it a positive experience. Thank you!

The Store Manager Trisha was very helpful. A pleasure to work with and answered all of my questions. This was a great location and met all of my needs. I booked a unit the same day.

Great business and reasonably priced. Trisha did a great job of helping me. Would definitely recommend!

Trisha was so helpful such a nice lady. Very knowledgeable and made my day very easy

Went in to check on renting a unit and Trisha was such a great help! Thank you for making the experience so great!

She was very welcome and was willing to wait for me to even get off work in order to get my storage unit! Great with customer service and answering the phone and not leaving you on hold aswell.

I was so pleased with Trisha. She was so helpful and nice. I bought my first auction unit and was so nervous and anxious about doing this alone. She made the whol experience pleasant and fun..

I've been looking for a reasonable priced storage unit since I moved here in January. I finally found Simply Self Storage. It's a quiet, clean place to store my items for the time being. Staff is helpful and accessing the unit is a breeze.

Wonderful customer service up front. Sarah and Melissa gave me all the information I needed to store some old farm equipment.

Came in to ask about process & prices, Sarah was friendly, professional and informative. Grounds were well kept and clean!

I've been looking for an affordable storage unit to use while I'm in between homes, and I stopped in and spoke to Sarah. She was incredibly helpful and just very welcoming. I love when you go to a business and the employees treat you like you've been friends forever. COMPLETELY worth every star! My other half and I are still debating between ourselves on where to go, but the service she provided is definitely helping in that decision. I can bet you'll see us there soon! Service is everything, and she has that down pat. Thank you, Sarah!

I stopped by to look for storage units prices an was treated with so much care. The facility was clean an the staff was very patient with me. I believe their names were Melissa and Sarah they were very helpful. I would recommend this location to anyone looking to store belongings in a neat safe an secure place.

Need information on storing tools and supplies. Great rates and friendly people inside.

Great customer service

Can i store a vehicle in one of the units?

The lady up front is wonderful. She ran me through the process and was very informative and respectful.

Worse staff I have ever dealt with unprofessional rude and never answer the phone.. The property is old and the units smell really bad. Go elsewhere this place should be closed.

Our favorite

Wayne makes this place what it is. Super friendly, easy to work with and just an overall nice guy. Couldnt ask for a better staff member. This guy needs a raise for how awesome he is!

Be sure to get everything in writing. I was told at the time I rented a parking place that I could take my car at anytime and would be credited. NOT TRUE

Fair prices nice people

Doug and Sarah were awesome! They made our move in super quick and easy!

Very helpful and quick.

I have been so impressed with Wayne and Sarah from Simply Self Storage! Not only have they made this transition effortless, they have the best prices in town! Their customer service goes above and beyond what I expected from a storage company, and I would recommend them to anyone in town! I have had to use this storage unit on a couple different occasions, and both times I got exactly what I wanted and both units were kept very clean and dry! If ever I need another storage unit I know where I'm headed!!

Sarah Pringle is dope as hell. Super nice. Very friendly. Extremely accommodating.

Super friendly and easy to work with.

Wayne and Sarah are great. I did part of paper work on line, Wayne called me and wanted to know if he could help with anything. Went in and rent unit. Wayne and Sarah were great, professional, courteous and helpful. Unit they showed was was clean and the whole facility was clean and well kept. Thank you.

Fast friendly and affordable

Sarah was awesome! Unit was and grounds were both very clean.

I highly suggest this place. I have stored here for years and have never had any issues. The staff is friendly and consistent. I love that the grounds of the property are kept clean and someone is always there making sure our storage is secure. Though their prices are reasonable, the cheapest storage isn't always your best choice. GO WITH SIMPLY SELF STORAGE.

Super nice staff and clean facility! Makes it easy to find trustworthy storage!

Nice place. Grounds are kept clean.

Sarah has been awesome to work with, highly recommend this facility!

Fair price, friendly customer service. I will recommend. Moving boxes and packing tape if you need it.

Have used this location and the Castleton location for years. Very pleased with the service.

These guys are great! Polite, caring and customer service oriented. Nice storage unit and just put in new equipment to get in and out of the place. Getting ready to rent another storage unit. 😃

The service in getting my unit was quick and effortless. Sarah made sure everything was broken down for me in detail, was very friendly, and over all provided great customer service.

Sarah was extremely helpful & informative. Best rates I've found. I'm so glad I came to check out this place!

Friendly and efficient, the guy working Sunday was named Doug and he was super with helping me out and get everything set up. He took me to a few different sizes and made sure I was able to fit all of our belongings in safely. He explained all the paperwork and I was in and out really fast. Thanks for making it easy for me Doug

The guy I talked to was cool, good customer service. The unit I got looked pretty dingy and dark even by storage unit standards but whatevs I'm storing boxes there for like 3 weeks I don't need a palace.

This place really great. The customer service is very personable. The management really cared about me and made sure the access codes worked before I finished signing up and gave me a ride to show unit in a golf cart. Great value for the money.

Great service, accessible, and easy to check out.

Best storage units in indy hands down... Clean and super helpful staff!!

Staff very nice before the rental, after it was purchased no longer nice.

Great business. Helpful staff. My stuff remains secured. Highly recommend.

I'm not typically a person that leaves reviews but there is no other way to express my frustration with this place. I'm not sure why they have their website because it is totally useless. You will have to call in to the location to change any of your information or payment because it seems the site purposely does not work. And of course there is a small convenience fee for a payment over the phone. I could go on but I just want it out there that you will not be happy if you ever need to contact them for any reason..... I'll go on =} You will have to go to the site (easy to do if you live out ot state) to change your payment method..

Very nice and helpful with helping me find storage for my upcoming business. Definitely recommending this company to whoever need a clean safe storage unit !!

Do the units on Hawthorn Drive in Indianapolid have climate control?

Very helpful and great people to do business with

Sarah was AWESOME! She made everything quick easy and to the point. Definitely would recommend to my friends.

Store your stuff until you move

Was fast and friendly and got me what I needed

Great customer service!

Love the customer service! Sarah and Doug were very professional and very helpful. Got me in and out quickly all at a very reasonable price

Service was excellent. Doug and Sarah were awesome. They treated me like I was someone special.

Needed to store some furniture here. I called from California and they were very professional and confirmed my appointment. They were very timely when I arrived. Thanks simply Self Storage Rochelle

Sarah was very kind and patient! She showed me the unit and was very friendly! I would highly recommend this location! Convenient location and great place to store your items!!!!!

Very secure and nicely located! Friendly staff as well!

Staff is super friendly, facilities seem to be super amazing and super lovely experience

Fast simple process! Great price and friendly service! We worked with Doug and he was fantastic, very thorough explanations and made sure we understood all options. Thank you Simply Self Storage and thank you Doug!

I had no idea the storage business could be this simple, fast and friendly... not to mention affordable. The people here are top notch. Anthony helped my girlfriend and I out big time. He is amazing... very hard working, kind, friendly and genuine. I have lived in indianapolis my entire life and he provided the best service I’ve ever had in town. Give this man a raise. Like I said this place is very affordable better in price than competitors. Clean... the office, units and hallways leading to the units. I would highly recommend. Great insurance here as well.

Sara the manager at Simply Storage (Hawthorne Park) is AWESOME, she is all about GOOD customer servive. Check her out! She will work with you to get you a good deal. Great experience! Reasonable prices, clean units. Will use again.

She was Awesome in helping find what I need made it fast and simple didn't give me an hard time like the other 12 places I have been today.... Thank You So Much Hawthorn Simply StoragStorage... 🙏🏿

Simple and Easy to work with. Staff very responsive.

Sarah was an absolutely pleasure to work with. The embodiment of customer service. Anthony was hospitable and provided my wife a comprehensive tour of her options, and was not pushy with pricing. This place is well kept, and values its customers. Happy to be a new tenant.

Sarah was friendly and provided great customer service!

Can’t thank them enough for making my moving process easy and painless!!! Extremely good customer service I was able to see my unit and process all paperwork in under 30 minutes! I was super impressed with their features as far as auto pay and the fact that insurance is included in your unit price! This storage location is tucked back and secure I felt very safe leaving my things there. Would highly recommend for anyone in the area!!!!

Very clean and well kept.

Friendly and helpful staff!

Sarah is an excellent manager, can't ask for better service!

Excellent service and you get a free golf cart ride!!! Huge garage unit with lock provided! Personal pin pad for extra safety. Very Jurrasic Parkesque. Highly recommended!!!

Service was great and the nice lady at the front desk was super helpful!

Sweet girl up front. Very professional and happy to help crazy situations.

Maintenance of the property has improved in the past couple years, but it was pretty bad for awhile -- poor condition of buildings and grounds, and trash/refuse laying around. As recently as summer/fall of 2018, it took over three months to get an electrical problem fixed with power coming into our unit from outside the walls of our unit (no working light in our unit for over three months, despite numerous promises that it would be resolved). Rental rates have increased SIGNIFICANTLY ABOVE the rate of inflation over the five years we've rented space there for our personal and business needs. Our unit's monthly rate started out around $56 - $57 in 2013 -- now it's $84. While recently shopping for alternatives, I've found numerous options for same size or larger space for $25 to $30 less per month -- including offers for new renters at SSS-Hawthorn for the same size/type of space. Office staff has been hit or miss ... from very welcoming, friendly, and professional to VERY UNprofessional (e.g. - walked into a cloud of marijuana smoke and two giggling attendants behind the counter one weekend, unfulfilled promises for follow-through on issues, rude/hostile responses when expressing concern about unfulfilled commitments). Looking, now, to deal with our business & personal storage needs elsewhere.

There super friendly and awesome and patient but the most thing of all there property manager Sarah Pringle was soooo amazing 😉

Sarah was Simply Amazing.

You can't beat their pricing, and more importantly you can't find better customer service. The new project manager and staff was more than willing to go above and beyond my expectations. Service was efficient and hassle free when I came in to acquire a storage space and I felt safe and secure leaving my personal belongings at their facilities. If you want a great deal and excellent treatment, I highly recommend this place !

Sarah was amazing and provided top notch customer service! She really sets the bar high. I am all about customer service and referrals, she has my vote!

Great staff! Very friendly! Never worried about the items in my unit. Secure facility.

April was really helpful and friendly. She made the experience less stressful during our move. I would definitely recommend this storage facility. Thank you for your help.

Good reasonably priced.

Horrible return/cancel policy! Have to wait 90 days to get $30 back and i didn't even use the storage or complete the process. We ended up selling the stuff we was going to put in storage which was June 1st! Went to get the money back and can3that same day and they were closed go back to explain hey we dont need it after all and thwy say "ok we'll refund the money but it takes up to 90 days! 90 days to return $30 woooow i will NEVER consider them as an option and will always suggest to friends coworkers and others to go someeelse that is probably a little more inlined with the times. 20 minutes to take my money but 90 days to return it,not to mention the unprofessional staff but i guess some of the other reviews show that as well, at least for this location. Update: 90 days later and still no refund, I've called, left messages!

Very helpful and easy!

The associate was really nice and patient , the storage unit was very clean.

Clean area...but price increases are a downer

Quick, clean, and efficient. Exactly why I needed.

Very friendly staff! Easy breezy!

How much is your 10 10

Conveniently, close enough to not have to travel far for household items that I may have left and put up, clean units with varieties of sizes, and the staff was extremely helpful, knowledgeable, and accommodating to my needs and the fixes needed when we moved units. Only thing i would change is that it is not 24 hrs. Which makes it extremely inconvenient for late workers. There isnt anyone even in the office when the gate is supposed to close. What if we need assistance? And who has never heard of a storage not 24. And pricing to switch units that made prorate monthly rentals, none of it seemed to add up.

Simply great!

Did a great job

Anthony is truly amazing visit him and get a storage unit in a timely manner

Anthony was a big help and made the process quick and easy!

Great staff, good units, easy to work with! Bring a lock with you before you come or you can buy one there. They also give you a long code that you need for going in and leaving (so don’t lose it!) they give you two keys, too, so that’s nice. Also, last tip, you need more room than you might think! We got a 10ft by 15ft unit and could’ve still used more room.

Had a great experience, wonderful customer service

Love You Anthony!!!!

Gaea was very helpful, great customer service. Would highly recommend to a friend.

April is amazing! She made the entire process effortless and smooth. She called before I finished setting it up online to make sure that she could answer any questions I might have had. When I arrived she swiftly got me set up. I definitely recommend this location and if April is there, tell her I said Hi!

Gaea was great I arrived right at closing time she showed me the units she was nice & friendly!!!!!! Great place great customer service!!!!!

Anthony did a marvelous job with customer service and assistance

Very helpful employee. Great service.

Anthony ROCKS! He got me in and out in a flash. Made sure I was happy with my unit. The office is spotless.

Omg Anthony was amazing very helpful and I just love his personality a real winner

Anthonys service was great and the storage was clean and well kept.

Saturday I met the nicest person, Mr. Anthony Mills!!!😁 He demonstrated the best customer service experience. I really appreciated meeting you Mr. Mills (just an absolute darling). Along with great customer service, I feel totally comfortable with my stuff tucked away at this location. They have the most reasonable prices with convenient entry hours. I've used this storage space a few years ago for 2 years. Now that I'm in need of storage space again I came back to Simply Storage! I definitely recommend them to anyone in the area that need the space for a decent price.

Was helped by the most wonderful staff member Anthony Mills. He was informative, professional, and a delight to work with. Glad to know that great customer service still exist.

Very friendly staff. They have been very accommodating and great to work with. Anthony is an absolute pleasure every time I stop in the office!!

Anthony exhibits exemplary Customer Service!!!!!!!

I really had a great experience with Anthony Mills when I purchased a storage unit from him. He was helpful on helping me pic the right size unit I needed for what I had, also great attitude and he was under the weather that day. But overall very pleased cause this was the first time I ever received good customer service from a storage unit place.

Rachel was so tremendous when I stopped in to make a payment, and ask a question for my Grandfather with very detailed instructions! Rachel was very helpful and polite ,she was also so nice, and very professional too. I really appreciated it!! Thanks, and I love that this is also a safe property with surveillance cameras in all the drives to record the units and plus gate systems and the fencing. Excellent!!!!!! So my Gpa's storage is safe.

Awful Service!!! Two days before my reservation they sold my reserved unit and didn't have anything comparable for me. Closest thing was twice the price. They didn't even tell me that walk-ins could take your unit you reserved if it was the last one! Now I have no where to put my stuff. Be WARNED!

The staff here is always friendly and accommodating as possible (even when they don't have to) Anthony has been extremely helpful in the process. 5 ⭐️ for Anthony and Simply Self Storage.

Extremely friendly and great rate for my unit. Very secure facility as well.

I was in a tight bind and Anthony was more than helpful. He was very pleasant to speak with and gave me all the information I needed. Once I arrived, he was even more delightful. We were able to get the paperwork completed, a tour of the unit, and even had time to unload my bins all within my lunch hour. He is amazing and I would recommend everyone call first to speak with him before going in there. Thank you, Anthony!

Margariet is exceptional! The customer service was flawless and easy. A delightful experience in every way. Michael Strain Unit: 164

Margaret was very helpful and friendly. Exceptional value and courteous service.

My experience with Margerite was excellent.. She was very attentive. She called me back in a very timely manner and has me in and out of the office within 10 minutes....

Very nice customer service provided by property manager Margaret Burley. Margaret is very friendly and courteous. I appreciate her business ethics.

Margaret was amazing best customer service in years!

I have enjoyed the friendly and professional experience received from Margaret.

Uplifting experience Margaret is genuine and helpful gave us the best deal without us asking. She really looked out for us! Recommend highly.

My husband and I are relocating to the area and the customer service here has just been wonderful! If anyone is in need of storage I truly recommend this location.

Margaret is very friendly and helpful. Kind staff coupled with competitive pricing makes this a great place to rent from.

Friendly service, good pricing

I had (and continue to have) a great experience with the facility manager at this Simply Self Storage location. She was new in the position when I called on her in late Oct/early Nov but she provided over-the-top and very knowledgeable support for my needs. The facility is clean, convenient and great pricing was offered. I was also pleased with the security. I highly recommend her and this location. In fact, I have additional storage needs for another family member and didn't hesitate to arrange those needs here as well!

Easy to deal with and very personable staff. Always willing to help in any way they can to make my rental experience the best it can be. I highly recommend them for storage rental space.

This gentle was very nice and professional and i would recommend anyone to rent here

The man working there was friendly, personable, and professional. Good price, and good storage units.

My experience here has been excellent. The guy working there was friendly, the location is good and the price could not be beat. I'm not sure what is up with Guru's review but my experience here has been the exact opposite of Guru's.