Public Storage Self-Storage Units at 5030 N Keystone Ave, Indianapolis, IN

Mary Johnson Very helpful staff

I have read the reviews and see that most ratings deal with the employees at the actual physical facility which is great. But this review is mostly about dealing with online billing and national customer service. I have two units with Public Storage. When I got the first one, I could pay online which was great. I got a second unit, and at the time they told me they couldn’t combine my two accounts into one online account. I’d have to pay my existing unit online, and the new one on the phone. This was fine for a while. Up until last month. The phone feature is usually great. It lets you pay with a $0 service fee (and why should there be a fee? They were unable to make my second unit accessible online.) But LAST month, I wasn’t able to pay on the phone since that was my only option. The phone menu was broken. I pressed keys on my phone and the menu didn’t pick it up. So I had to talk to a person. They understood and waived the “pay on the phone to a person fee” to make my payment. I figured it would be fixed by the next month. However this month (today), same thing. Can’t pay online, phone menu broken, and had to talk to a person. I called and long story short, they wanted to charge $10 to pay using a person. I explained it was already their fault I couldn’t pay online, the phone option wasn’t working, why not waive the $10 fee? They insisted that the $10 fee was standard, and I told them I never had to pay a $10 fee. I put them on hold and did a 3-way call with the automated payment system to show them it wasn’t working and that the system didn’t charge a $10 fee. But they hung up. I was finally able to make the payment by mashing the “2” button over and over. I can’t believe it worked and doubt it will work next time. I’ll have to face the same situation again. I’m sure I’ll be told I can talk with the local manager to make the payment free of charge, but the process for the automated system should work. ——— Second, over the course of a year, my rent has gone up $31 (regrettably) from $99 to $130 the late fee has gone up $6 from $20 to $26. I never want to pay late, but sometimes it’s a reality. They lure you in and then after you’ve paid movers hundreds to get you there, they raise the cost. Very smart. It’s cheaper for me to pay the raised rate than to pay movers to get me out. I’m sure the local staff is great, but this is a national company. I expect more from the outrageous hikes and late fees.

Angel helped me out with renting a space great customer service thanks Angel

Friendly rep and fast easy process

Thanks Angel for your help with my payment so sweet

I have rented storage at the 5030 Keystone location for a few years. The transition to Public Storage was seamless when they purchased this location. Facility is kept clean. Staff has always been helpful. Helped with a rate reduction. Mary assisted me when I recently closed one of my 2 units, which I no longer needed. She was very polite, helpful and provided me with the closing paperwork without asking.

Mary was very kind and helpful when I came into the office today to make my payment. She was very knowledged with all of my concerned questions and helped me get a reduced rate. Thank you Mary 😊

Mary was a big help thank you to her and Kia! 🙂

This morning was a great experience, Mary helped me with everything and answered all my questions. Very pleased with my outcome.

Kia was awesome thank you!

I came into public storage with my sister and we had some car trouble and Mary was so helpful with this situation.

Mary was a delight to work with! She always is kind and very knowledgable about the services offered.

Is is great thank you

Kia, has been my associate the entire time and I have been only slightly confused because of miscommunication, however, Kia was very patient and polite, very professional. I got what I needed, including the necessary information to conclude business both times I worked with her. Keep hiring staff like her and you guys got it in the bag!

Kia great service

Simone was amazing and helpful!

Kia is very nice and professional. She deserves a raise.

Came from Nevada to help my daughter move. I ran into a young lady at this store today and she was so helpful. She knew exactly what to say and answered all my questions. I felt kind of bad that I had her come out in the rain to show me a storage but she did it with a smile. She even made me laugh 😂 I appreciate her and her hospitality.

Kia was phenomenal answering all my questions & giving me a satisfaction of knowing my things would be safe in her care. Even though I didn’t rent, I will definitely be back once I am ready. Please keep up the great work 😊

Very professional and nice. Very clean facility. I highly recommend them.

Kia nice! I thank God that she was there. I was so overwhelmed with moving my house hold items into a storage but she was so understanding and helpful

Simone is the best!!!.....she Is an inspiration to how we all should be.

KIA was very nice and professional

Simone & Kia helped me transfer to another unit and were very helpful.

Kia was really great and helpful with my rent and she explained everything very well thank you!!

Love the ladies at front desk. Very friendly. I originally wrote this 2021 when it was called Keystone Storage. I haven't had any problems since ownership changed. Just don't have the interaction with staff. I miss those ladies who worked there before.

Mary , was great at customer service. I more that grateful that I met an individual like her to help me ..

Angel help me get a bigger space and was so nice thanks my space was small thanks

Simone is a blessing to work with! There were a couple of technology glitches as I reserved a unit (because that's how the entire world seems to work these days). But Simone found a workaround each time to ensure that none of those glitches affected me. You ever work with a company where you have to get your call transferred up three levels to someone in the corporate communications office? How the first couple of people you talk with only make things increasingly more frustrating??? It was very refreshing to work directly with Simone. Working with her is like talking directly to the VP of Public Relations, and I didn't even have to get my call transferred three times...she's right there in person, at the office. Thank you, Simone!!! If only everything else about this move could be so easy.

Updated review. I was finally able to get ahold of the regional manager Beau later in the day. He explained their were some staffing issues on his side, whereas the facility was not occupied at the time I arrived. We got everything sorted out, and all is well. I will continue to do business with public storage.

Great clean and great agent her name was Kia. Nice a professional.

The front desk worker was excellent and very professional, I would recommend this location to all my Friends & family! Thanks Simone

Simone and Angel were very helpful, friendly and solved a lot of problems ....and we're very efficient , thank you

Excellent service! Helped. Me as first time renter & didn’t know system. Esp Simone

Simone is awesome and helpful. Great customer service!

just moved to Indy from Cali, and Public storage has been a hugeee life saver for me! The property manager Simone, is extremely informative and reliable. Public Storage relieved a lot of stress that comes with moving! forever grateful!!!!!!

Great customer service! I had made a mess within my account. Simone at the storage facility was a tremendous help!! Very professional and respectful. I highly recommend using the Public Storage at 5030 N Keystone Ave if you ever have storage needs.

Great customer service. Very nice ladys in office

Kia is the best I was going to rent at 62nd Street but I stop here and she helped me thank you.

Kia absolute best staff in town