Public Storage Self-Storage Units at 6940 Shore Terrace Drive, Indianapolis, IN

Carrington was professional and super helpful

if I could give no stars i would. I made a reservation for today online. I reserved a unit that was 7.5 x 10. the online special was for $48 a month with a $1 move in. The issue I was having was the special wasn't adding at the end when I went to pay so instead of $29 for the registration $1 for the move in. I was also being charged $48 dollars and then a $19.99 charge for the lock which was ok so ended up being $96.99. Which is it should of been only $49.99 today. Sry for the long story, but I had to explain for ya'll to understand. The reservation team spent over an our trying to figure out why it wasn't working right, but they just couldn't figure it out so they suggested that I call the manager a speak to them. So that's what I did. I called and spoke with manager Kris. I apologize if I spell that wrong. I explained everything to her that had happened yesterday with the reservation and the issues with the payment. She started off by telling me that that unit doesn't come with the $1 move in special. I told her online it does. Then she practically called me a liar. I then told her that the reservation team seen that it does and if i was able to make it in I could show her. She then informed me she couldn't do anything for me regarding my payment. Mind you all speaking in a rude tone. I really wish I would have screen recorded the conversation. I went ahead and asked her to cancel my reservation and she didn't even say anything to me she just hung up on me. You better believe I called in a complaint. I didn't deserve to be treated like that.

Great customer service.

My experience was fantastic, the men were very invitational and rendered excellent service. My move went smoothly...thanks so much

Christy and Darlene was exceptionally nice and very very professional working with me,if only everyone else in business could have a work ethic like Darlene and Chrissy I think the world would be a better place

Great customer service from robin. She called to check and make sure everything was ok and I appreciate that.

My experience was real smooth. Using the kiosk was easy and the live person was very pleasant. I spoke to Robin today about my refund and she was able to go in and immediately put the refund in. Thanks Robin

Customer Service is great! Thank you Robin!

Darlene was an absolute pleasure to work with, she really went above and beyond with helping us. We had a rough experience at another company and she made it a priority to go the extra mile for us.

They are very accommodating and very professional. Would highly recommend

Robin called and checked in on me ☺️

Chris made sure i moved in hassle free and made sure i did not have any concerns or questions. Moved in with no problem.

Horrible for auction buyers. Everytime we are here to pay for auctions they take hours to to help people. Employees go out constantly for smoke breaks with 20+ people in line. I spend hours in line here every time I come to pay even for just 1 unit.

Helpful & great communication thanks to Chris.

Chris was really nice and filled me in on everything I needed to know for my rental!

My rate effective June 1st raised from $144 t0 $190 for a 7.5 x 10 unit unbelievable I'll be moving.

Gauge was extremely helpful and knowledgeable ! He took the time to help me understand all my storage options.

Chris was very helpful. It was an easy, self-guided move in.

Great process

They have raised the cost twice on us in one year, now over 50% what we originally agreed to pay. $96 a month for a 5'x5' space. With very little staff, most of this cost is pure profit for out-of-state entities in California.

I was trying to schedule a move in for 10/23/23 but I was having a hard time making the reservation on the app i'm not the most computer savvy person so I called into call center and spoke with Chris he was helpful and polite thanks again for your help

Ms. Chelsea was really helpful she helped me with understanding how to access my account on the app she was a wonderful help THANK YOU Ms. Chelsea

Price gougers. Raising prices like crazy with hardly any notice, and for what exactly?

Chelsea was awesome!! Super helpful with the app. Thanks again

Great help and service from Robin. Would recommend

Super service at the shore terrace location. Attendant Robin answered all my questions and was so helpful. Great job.

I was having issues accessing my login information for 5 days and I stopped into my unit for assistance. While the kiosk employee at corporate was less than helpful, I want to give MAJOR kudos to Chris and Chelsy who went above and beyond on getting me access into my account. Because of their patience and willingness to understand my concerns I could honestly give them more than 5 stars. Thank you BOTH!

Thank you Juin for your help today

Ms June helped me and was able to assist me with my concerns and made my moving transition great

Mellisa, was a super help today with my rental, thanks to her

They keep going up on the price but not giving you any more attraction like painting or bettering the place smh my door unit the paint is pealing off the price a year ago was $55 now $87 smh and it is a small one smh

Wonderful experience, Miss Teresa has great customer skills and very kind

Teresa was a wonderful help I greatly recommend u ask for her when u use public storage. Thanks Terese

Chad was very knowledgeable he went above and beyond to help me find what I needed.. he was amazing..

Joslyn was very helpful and knowledgeable about the questions that I had

The guy at the front desk was extremely knowledgeable and helpful got me in and out