Public Storage Self-Storage Units at 1405 Rock Dove Rd, Fort Wayne, IN

Really appreciate the wonderful help and outstanding customer service working with Kristie.

Upon entering the facility I felt very welcomed. I was greeted by Eric. Very pleasant polite guy. He showed me the unit I was looking to rent. I greatly appreciate Eric's help and his generosity he was a great help to me and reassured me that my belongings would be safe. Eric truly helped ease my mind and made it stress free for me. Great guy

Eric was so helpful and kind. Easy to work with! Thank you Eric

Kristie and Araceli were a pleasure to work with, very helpful!

Eric was very helpful in getting me the unit I needed at the best price possible.

I would recommend this storage unit. Very clean and the manager Eric was very helpful in answering all my wife’s questions. Awesome customer service!

BEWARE! If you are going to rent for more than the promo rate period! One year ago $60 then $90 then $125 NOW $165! BYE!

Eric was very helpful, he was able to answer all my questions and concerns! Facility was clean.

Looking for a storage unit, called and spoke with Eric, HUGE HELP! Thank you so much for all the info, you really helped me understand all the ways to rent, right from my phone!

Be careful folks ....please document your valuables....

They start out with a very reasonable rate. And then they keep raising the rate frequently throughout the year. And then your unit ends up being a whole lot more than what they currently offer on the website. They want to charge me two hundred dollars more than what I saw on the website for the same unit. When I called and asked they said it all depends on supply and demand.

Lori was awesome helping me today! Answered all my questions and set me up for success!

Lori was awesome! She went out of her way to help make this a good experience. From answering questions to touring the property, and making sure we got exactly the unit we needed. We enjoyed working with her and are looking forward to the next interaction. If you want great service, be sure to ask for Lori. - Kim C.

We just rented a unit! Lori was so friendly and helpful. Our experience was great!! Thanks!!

Clean facility, easy access and friendly staff! Lori was great and went out of her way to make sure we had a good experience.

Customer service was extremely helpful Eric handled everything efficiently

Lori was such a great help in our process of finding a storage unit ! She went above and beyond to make sure we got what we needed and was very informative! Very attentive, caring and professional!

Public storage is a god-awful company. I came in and rented a RV storage slot this past summer. I just received an increase of 30%! Vast majority of the time you can’t get anybody on the phone, the staff on site has no authority, no power, no training. I had three units there but I’m going to go somewhere else. Save yourself the trouble and go to another company. By the way, helpful little hint,another storage facility is being built immediately next-door!

Lori was super friendly and helpful!

Raised our rent by $37 from Oct to Nov 2023 without any notice at all. We rented space from Feb 2020 to Nov 2023. They offer great price to get you moved in but once you have your stuff stored they start jacking up the price. They probably rely on the fact that you won’t go to all the trouble to move to a different storage company. We started out paying $160 a month and by the time we moved out we we paying more than double that amount just under 4 years later. Buyer beware!!! And getting ahold of someone to let them know we were leaving was nearly impossible. And no refund was given for the partial month, which was promised in our contract. Do not rent space here, you will regret it!

Truly crazy how poorly this place is managed. The property manager is practically unreachable at all times. When I first began my rental, Public Storage texted me my storage unit number but did not provide any map to show where on the lot that unit was. I tried checking on the website only to find out a site map doesn't exist for this location. This was made even worse by the fact that my unit did not have an exterior access door, so I couldn't just drive through the aisles of the facility to find my storage unit. I had to park, go inside each building, and look for my unit number until I found the building that my unit was in. It was really frustrating and would have been a non-issue if the property manager had just picked up the phone. Then the absolute nightmare of moving out. I went through the process online of selecting my move-out date and got the email from Public Storage that I had done everything I needed to do. Then, when my next monthly billing date came around, I was charged again for the unit. I tried to contact one of Public Storage's live agents to get the charge reversed, but their online chat was down (despite it being within their listed business hours). I tried calling the property manager, but she didn't pick up. I ended up having to dispute the charge with my bank, and now of course PS is harassing me with late fees and penalties for my payment being declined. Everyone involved with this facility is totally out to lunch. If you're considering storing here, I'd highly recommend you look somewhere else.

Shanice got me all set in my unit and has exceptional customer service and very friendly!

Even though the open sign is on, no one is ever here when we are here. Difference time of the day .

Quick and easy!!! Autumn was a great help!! She's a great asset to your company. I will send anyone who needs a storage unit to you!!!

Shanise was so helpful and awesome we loved her!

Very secure

Thank you Shanice for your quick and friendly service! 😊

Rita is helpful and friendly every time I have any questions.

Rita was very kind and very helpful.

Lori was so helpful and very nice! Great customer service !

I have been a customer for 10 months. Within this time frame my unit’s price has increased twice. The first time I called about the insane rate hike and they reduced it to what I was previously paying. The current going online rate for my exact 10x10 inside unit is $115. I was paying $126 and it jumped up to $164. That is a $38 inflation. Do not use the 46814 location. This never happened to me when I required storage years ago at the 46804 location near Jefferson Pointe. I would move out immediately out of principal, but I am building a house and unless they pay for movers for me I am not spending my own money moving to a different location.

Would highly recommend this place. Stephanie was more than accommodating for us. Although she had something urgent to go to, she took the time to ensure we had the best experience. We were not sure we would be able to fit all of our things in our original unit, so she was kind enough to show us different units until we found an adequate one. If you’re in need of a storage unit, this is the place to go!

Hema Perera was great he helped with all my questions and got me the right unit ! Thanks for all his help at Public storage . Great customer service

Hema Perera helped us out and was very and explained to us very well, went over some helpful tips so mistakes werent made. i recommend public storage for your goods. great customer service of Hema

Good customer service. Hema made sure I got what I needed done done

Shanice is the example of what an excellent property manager is like! She went out of her way to help find solutions to work things out with me after falling behind a few months on my rent for the first time in a year and a half of renting with Public Storage. I walked in expecting to speak to a careless dud behind the desk just doing their job since my things were up for Lien sale, but after leaving, she totally changed my mood to feeling positive with her welcoming and bubbly personality because she makes the atmosphere feel that way! She’s very helpful, understanding and will go out of her way to help find you solutions! I felt like I mattered and wasn’t just some customer number to her. She helped me see Public Storage in a positive light again, as a company that values it’s customers by understanding that we all fall on hard times and that they will work with you, especially with how rough things are financially for many people right now! Do not lose her Public Storage!!! She is the management you need to attract and keep your customers!! I was very upset and ready to leave today for good and never look back or recommend it to anyone. I felt this way after speaking with your phone agents who were not at all willing to work with me, not helpful at all, and telling me I had to pay the full amount or lose my stuff in auction in two days, even though this is the first time I’ve fallen behind like this. I was very frustrated and devastated! That really upset me because I didn’t feel they cared to find solutions and to be more helpful. They weren’t willing to work with me to keep from losing my family memories I can’t replace, that’s big! Because of Shanice, I will continue to rent from Public Storage! I had reservations set and ready at a different storage facility and was ready to take my business to them, but she changed my mind! Thank you again Shanice for being the awesome person you are! You were so helpful today!!! ❤️

Rita was awesome, super friendly and helpful. Would come back and recommend to others.

Great customer service from Rita she helped us when we arrived at location and showed us our unit. Very informative and pleasant experience. Definitely will be referring people here. Thank you!

Hema was helpful with setting up my app for me Very pleasant to work with thank you