Friendly fast service grade A
She was great! And so helpful!
Extremely friendly and informative would absolutely recommend
I met on site with the property manager Obe. He was very professional and helpful. The property, manager, and units are first class.
Kristie and her staff were professional, responsive, and service was efficient. All around great experience.
Obi is great! Very polite, he walked us to the unit we were renting and showed it to us before renting. He got us the best arrangement and helped us through the whole process. Thank you so much!
This location of public storage is very clean, very well organized. The on-site manager is very nice and tries very hard. Her name is Kristie. She’s pretty much the only reason I’m still there. She is the reason why I gave it five stars. Having said that, public storage corporate? Stop with the constant price increases. All you do is turn, happy loyal customers into ex customers. There’s too many storage places for you to do this. Stop gouging your best customers.
Came in on a Sunday. Obi was amazingly kind and helped us located our unit. Thank you so much. Unit is perfect.
Kristie was so kind and helpful getting us set up with a unit. Great experience and highly recommend.
Kristie was so helpful getting us all registered
Thank you
Customer service was great
Christie was great and knowledgeable. She helped us from the point of phone conversation to in person getting our units rented.
Kristie was so helpful and knowledgeable. She was patient with me, showed me options and provided excellent customer service. She’s kind and an asset to your company. Thanks, Kristie!
Very easy to rent, Clear instructions on hours, keys, insurance, passcode, phone numbers to contact in case of an emergency or otherwise, Building is clean and cool with AC, Front desk receptionist pleasant and professional
Great experience at Public Storage
Great service and friendly people. Kristie and Kim did an awesome job working with me. Highly recommend this location.
Working with Kristie was great she is very nice and would recommend 👌
First time experience at Public Storage today and Kristie was so kind and helpful!!!! She stopped what she was doing to help us and made sure all our needs were met. Thank you Kristie 😊
My process was very smooth simple and well handled by Kristy.
Kristie was so incredibly helpful when I thought I had lost keys to my units, making the arrangements to set things right. And then she was patient and helpful days later when I found my keys and asked her to cancel what she had set up. She even drove down from W Coliseum to accommodate my schedule. What a kind soul she is -
The customer service agent did an excellent job.
Kristie was absolutely wonderful! I had my hands full with my baby while I was there and she was patient, understanding, and informative!
Kristie was knowledgeable at her job and very pleasant!
My service was a 10/10 i got helped with everything i needed get your storage here there very quick fast and kind
Kristie has excellent customer service made me feel like my items were going to be in good hands taking care of me
Stopped by inquiring about prices for storage units and Kristie was very polite and helpful!!
I stopped by to ask about prices for different units, and Kristie was very kind and helpful!
This Public Storage facility is convenient, clean and well run. Christie in the office is gracious and kind. She has bent over backwards to make sure we’ve been happy with my units. This is the 2nd one I’ve had at this location and I highly recommend this location. Thank you Public Storage!
Sometimes the corporate policies at Public Storage aren't clear, but the front office folks are super helpful in navigating that. Shout out to Kristie who goes above and beyond to make things right and make customers feel safe.
Perfect place to store my things
Kristi is so great to work with. Professional, friendly and a safe place to store anything. Tv backs Kristi
Christie was extraordinarily helpful and made the application process and orientation easy. Thank you Christie!
I got a unit for a great monthly rate & he said the cost wouldn't change for 7 months it has almost doubled.. and there's nothing I could do about it all my stuff is in that unit so I'm kind of stuck other than that it's a very secure facility I have no worries of any my property getting stolen or damaged but the price thing is where they got me .. With all that said, the employee called me & gave me a better rate & a 40$ credit . That is what I call great customer service...
Kristie has gone above and beyond to address my needs at public storage. She is skilled and always kind, especially when challenges arise. Thank you Kristie!
Kristie helped us get the perfect storage room for our needs and communicated with us through the whole process! :)
Good price and the staff will go the extra mile to help you! Thank you Christie
The service here was great. Kristie was really nice and friendly and she set us up with a storage unit really quickly! The price here is really affordable and i don't have any complaints.
I had a great experience with Kristie! She stayed open later to help me get a new lock since my keys were stolen the week previous. She reassured me I was no burden and was kind. Now that the gate works, I have no complaints for this location either 😊
Kristie was fantastic. She helped me figure out my situation and was just so kind to work with.
All around a very good experience! We had trouble with the code not working on 1 of our 2 units and Russ got us taken care of quickly so we could access our unit. Very clean and always a cart around to help with loading/unloading. Thank you!
Doug and Lucy made my first storage rental super easy. I visited the location yesterday and was given a tour of the facility. They explained the rental process and answered my questions. I rented it today and it went exactly as they explained. I made a dry run to open my unit today, and they were both present, and provided excellent customer service a second day in a row. The facility is clean and safe.
Lucy and Doug were absolutely awesome. Without their knowledge and help it would have been a disaster. Give them raises!!!
Great customer service with starting my space rental today.
I absolute loved this Public Store facility. It is very secure, I appreciate the cameras at the main office. Being a woman bringing the boxes by myself, gives me a peace of mind, indeed! I found the store unit very clean. The halls are nice and swept. They have bright and clean hallways as well. Ross and lady partner are amazing, cordial, and professional. I highly recommend this particular location at Rock Dove Rd, in Fort Wayne IN. MEG.
She was extremely helpful in getting my storage. Explaining everything even when I would ask the same question twice. Very pleased with her.
Kristie was very pleasant and helpful getting us signed up for a space for our camper.
Paris really helped me out. I had a unit booked on Illinois Rd, but when trying to get in the gate was broken. I went to the Rock Dove location because I knew someone was still in the office until 6pm. Paris stayed after (on a Friday mind you) to help me get my unit switched over to Rock Dove. She did it with a smile on her face the whole time.
The unit itself is nice. Really nice area. Tall ceilings, clean. What more could you ask for?!
Really appreciate the wonderful help and outstanding customer service working with Kristie.
Upon entering the facility I felt very welcomed. I was greeted by Eric. Very pleasant polite guy. He showed me the unit I was looking to rent. I greatly appreciate Eric's help and his generosity he was a great help to me and reassured me that my belongings would be safe. Eric truly helped ease my mind and made it stress free for me.
Great guy
Eric was so helpful and kind. Easy to work with! Thank you Eric
Kristie and Araceli were a pleasure to work with, very helpful!
I would recommend this storage unit. Very clean and the manager Eric was very helpful in answering all my wife’s questions. Awesome customer service!
Eric was very helpful, he was able to answer all my questions and concerns! Facility was clean.
Looking for a storage unit, called and spoke with Eric, HUGE HELP! Thank you so much for all the info, you really helped me understand all the ways to rent, right from my phone!
Lori was awesome helping me today! Answered all my questions and set me up for success!
Lori was awesome! She went out of her way to help make this a good experience. From answering questions to touring the property, and making sure we got exactly the unit we needed. We enjoyed working with her and are looking forward to the next interaction. If you want great service, be sure to ask for Lori. - Kim C.
We just rented a unit! Lori was so friendly and helpful. Our experience was great!! Thanks!!
Clean facility, easy access and friendly staff! Lori was great and went out of her way to make sure we had a good experience.
Customer service was extremely helpful Eric handled everything efficiently
Lori was such a great help in our process of finding a storage unit ! She went above and beyond to make sure we got what we needed and was very informative! Very attentive, caring and professional!
Lori was super friendly and helpful!
Shanice got me all set in my unit and has exceptional customer service and very friendly!
Quick and easy!!! Autumn was a great help!! She's a great asset to your company. I will send anyone who needs a storage unit to you!!!
Shanise was so helpful and awesome we loved her!
Thank you Shanice for your quick and friendly service! 😊
Rita is helpful and friendly every time I have any questions.
Rita was very kind and very helpful.
Lori was so helpful and very nice! Great customer service !
Would highly recommend this place. Stephanie was more than accommodating for us. Although she had something urgent to go to, she took the time to ensure we had the best experience. We were not sure we would be able to fit all of our things in our original unit, so she was kind enough to show us different units until we found an adequate one. If you’re in need of a storage unit, this is the place to go!
Hema Perera was great he helped with all my questions and got me the right unit ! Thanks for all his help at Public storage . Great customer service
Hema Perera helped us out and was very and explained to us very well, went over some helpful tips so mistakes werent made. i recommend public storage for your goods.
great customer service of Hema
Good customer service. Hema made sure I got what I needed done done
Shanice is the example of what an excellent property manager is like! She went out of her way to help find solutions to work things out with me after falling behind a few months on my rent for the first time in a year and a half of renting with Public Storage. I walked in expecting to speak to a careless dud behind the desk just doing their job since my things were up for Lien sale, but after leaving, she totally changed my mood to feeling positive with her welcoming and bubbly personality because she makes the atmosphere feel that way! She’s very helpful, understanding and will go out of her way to help find you solutions! I felt like I mattered and wasn’t just some customer number to her. She helped me see Public Storage in a positive light again, as a company that values it’s customers by understanding that we all fall on hard times and that they will work with you, especially with how rough things are financially for many people right now! Do not lose her Public Storage!!! She is the management you need to attract and keep your customers!! I was very upset and ready to leave today for good and never look back or recommend it to anyone. I felt this way after speaking with your phone agents who were not at all willing to work with me, not helpful at all, and telling me I had to pay the full amount or lose my stuff in auction in two days, even though this is the first time I’ve fallen behind like this. I was very frustrated and devastated! That really upset me because I didn’t feel they cared to find solutions and to be more helpful. They weren’t willing to work with me to keep from losing my family memories I can’t replace, that’s big! Because of Shanice, I will continue to rent from Public Storage! I had reservations set and ready at a different storage facility and was ready to take my business to them, but she changed my mind! Thank you again Shanice for being the awesome person you are! You were so helpful today!!! ❤️
Rita was awesome, super friendly and helpful. Would come back and recommend to others.
Great customer service from Rita she helped us when we arrived at location and showed us our unit. Very informative and pleasant experience. Definitely will be referring people here.
Thank you!
Hema was helpful with setting up my app for me Very pleasant to work with thank you
This storage facility has been so helpful and convenient for me. Rita in the office has also been a great help
Good customer service from Hema.
Very helpful and very good sense of humor
Shanice’s customer service was amazing and she was very knowledgeable. A sense of humor and the details that I needed to complete the storage space rental. Give her a raise, but no overtime lmao
Good service. Hema was very helpful.
Shanice was amazing and helped me beyond what i could ask for! Definitely need more people like her running things! 100 out of 10 for me! Thanks again!
Rita was amazing. She helped me upgrade my storage unit without any difficulties.
I came in today had the best experience. Rita answered all of my questions and concerns and was extremely helpful and friendly. Definitely a good place to go if you’re looking for some extra space.
I had an issue with the first lock given to me. Went to the office and the lady kindly and quickly changed my unit to resolve my issue. I believe her name was Shaniqua. (Might have butchered the spelling).
Attendants were very helpful and super friendly.
Hema Perera was super helpful with helping us get into a storage unit for an excellent price!
Rita was awesome to work with and very helpful!
Awesome Customer Service from Hema Perera!
Today was very easy to get signed up for a locker. Hema Perera was very friendly, helpful and answered all my questions.
Hema was so helpful. He is the best. Thank you for all your help.
Shanice offer me service so good might even say it was sha- nice right? Right. 10 out of 10. Plus the property was was clean and beautiful.
Shanice was a very admirable and understanding to my issue she allowed me to get what I needed to get without any hassle. If there was a five star she does not deserve it she deserves 10.
Excellent service and very helpful !
Easy access and decent size storage units.
Reservation was very quick to setup and the office was much more knowledgeable than the corporate customer service rep I spoke with.
Manager Hema Perera is awesome he was very kind and made my first time moving experience very easy and quick! Highly recommend:)
Damecia at this location was such a big help! Customer service ✅ Kindness ✅ Problem Solver ✅ Wonderful and painless experience compared to other storage locations ✅
Corey was amazing at helping me find a unit that would suit my needs!
Hema was very helpful getting our unit and assisting with the mobile app.
We have used this facility three times during moved and it’s very convenient and the staff was very helpful and friendly! Corey went above and beyond to help make sure our unit was the right size! Thanks for the great service Corey!
Very nice man I enjoyed renting a unit from public storage great attitude
Autumn helped me get this rented it was a mess. The one I rented was full she then tried a different one not sure what was wrong with it but we ended up going to a third one and she got it all done. Was much appreciated she did a great job!!!
Very nice place to store my belongings. Clean, eazy access, great hours, good price and the employees are very helpful. Thanks.
I just spoke with the manager of this location. Very kind knowledgeable, about his product and very helpful with details that I hadn’t thought of. Thank you for your time Corey.
Lori and Autumn were great to work with! Customer service was phenomenal! You are very lucky to have them. They both helped me find the perfect unit.
I opened an account with Hema. Very friendly staff and we opened the account easily at their office. All questions were answered and the facility is in very good condition.
Rob has excellent customer service and extremely knowledgeable about the company products and services.
Corey Great Experience!!!
incredible staff! very friendly and helpful! definitely recommend this location !