Public Storage Self-Storage Units at 1405 Rock Dove Rd, Fort Wayne, IN

I have been a customer for 10 months. Within this time frame my unit’s price has increased twice. The first time I called about the insane rate hike and they reduced it to what I was previously paying. The current going online rate for my exact 10x10 inside unit is $115. I was paying $126 and it jumped up to $164. That is a $38 inflation. Do not use the 46814 location. This never happened to me when I required storage years ago at the 46804 location near Jefferson Pointe. I would move out immediately out of principal, but I am building a house and unless they pay for movers for me I am not spending my own money moving to a different location.

Would highly recommend this place. Stephanie was more than accommodating for us. Although she had something urgent to go to, she took the time to ensure we had the best experience. We were not sure we would be able to fit all of our things in our original unit, so she was kind enough to show us different units until we found an adequate one. If you’re in need of a storage unit, this is the place to go!

Hema Perera helped us out and was very and explained to us very well, went over some helpful tips so mistakes werent made. i recommend public storage for your goods. great customer service of Hema

Hema Perera was great he helped with all my questions and got me the right unit ! Thanks for all his help at Public storage . Great customer service

Good customer service. Hema made sure I got what I needed done done

Shanice is the example of what an excellent property manager is like! She went out of her way to help find solutions to work things out with me after falling behind a few months on my rent for the first time in a year and a half of renting with Public Storage. I walked in expecting to speak to a careless dud behind the desk just doing their job since my things were up for Lien sale, but after leaving, she totally changed my mood to feeling positive with her welcoming and bubbly personality because she makes the atmosphere feel that way! She’s very helpful, understanding and will go out of her way to help find you solutions! I felt like I mattered and wasn’t just some customer number to her. She helped me see Public Storage in a positive light again, as a company that values it’s customers by understanding that we all fall on hard times and that they will work with you, especially with how rough things are financially for many people right now! Do not lose her Public Storage!!! She is the management you need to attract and keep your customers!! I was very upset and ready to leave today for good and never look back or recommend it to anyone. I felt this way after speaking with your phone agents who were not at all willing to work with me, not helpful at all, and telling me I had to pay the full amount or lose my stuff in auction in two days, even though this is the first time I’ve fallen behind like this. I was very frustrated and devastated! That really upset me because I didn’t feel they cared to find solutions and to be more helpful. They weren’t willing to work with me to keep from losing my family memories I can’t replace, that’s big! Because of Shanice, I will continue to rent from Public Storage! I had reservations set and ready at a different storage facility and was ready to take my business to them, but she changed my mind! Thank you again Shanice for being the awesome person you are! You were so helpful today!!! ❤️

Rita was awesome, super friendly and helpful. Would come back and recommend to others.

Great customer service from Rita she helped us when we arrived at location and showed us our unit. Very informative and pleasant experience. Definitely will be referring people here. Thank you!

Hema was helpful with setting up my app for me Very pleasant to work with thank you

This storage facility has been so helpful and convenient for me. Rita in the office has also been a great help

Good customer service from Hema.

Hema did a great job!!

Very helpful and very good sense of humor

Shanice’s customer service was amazing and she was very knowledgeable. A sense of humor and the details that I needed to complete the storage space rental. Give her a raise, but no overtime lmao

Rita was very friendly and helpful in answering the questions I had inquiring about size and price options at the facility

Good service. Hema was very helpful.

Shanice was amazing and helped me beyond what i could ask for! Definitely need more people like her running things! 100 out of 10 for me! Thanks again!

I came in today had the best experience. Rita answered all of my questions and concerns and was extremely helpful and friendly. Definitely a good place to go if you’re looking for some extra space.

Rita was amazing. She helped me upgrade my storage unit without any difficulties.

I had an issue with the first lock given to me. Went to the office and the lady kindly and quickly changed my unit to resolve my issue. I believe her name was Shaniqua. (Might have butchered the spelling).

Recently discovered someone attempted to break into my unit using a crowbar. When I alerted the employee about it, she told me "Well, if anything was stolen we would just file an insurance claim." I don't want to have to file a claim, I don't want my belongings stolen. I pay for two things: a place to store my stuff, and security for it. On top of that, the main gate motor has been broken for almost a month, meaning the gate has been wide open 24/7 so anyone and everyone can walk right in. Instead of hiring at least nighttime security, they apparently thought it best to just leave the entire facility unsecured. I won't go into anymore depth about the conversation with her, because the things she said were consistently more stupid each time she opened her mouth. Needless to say, I got all my belongings out of that unit asap before someone came back to finish the job. Do not store your things here if you're concerned about security.

Our storage unit was bought out by this company and in less than 1-year we have had 2 rate increases! The new rate they want us to pay will be 50% more than the price we were paying before they bought the property. So we will be moving taking our business elsewhere

Attendants were very helpful and super friendly.

Hema Perera was super helpful with helping us get into a storage unit for an excellent price!

Rita was awesome to work with and very helpful!

Awesome Customer Service from Hema Perera!

was very helpful

Today was very easy to get signed up for a locker. Hema Perera was very friendly, helpful and answered all my questions.

Hema was great.

Hema was so helpful. He is the best. Thank you for all your help.

Shanice offer me service so good might even say it was sha- nice right? Right. 10 out of 10. Plus the property was was clean and beautiful.

Shanice was a very admirable and understanding to my issue she allowed me to get what I needed to get without any hassle. If there was a five star she does not deserve it she deserves 10.

Excellent service and very helpful !

Easy access and decent size storage units.

Reservation was very quick to setup and the office was much more knowledgeable than the corporate customer service rep I spoke with.

Manager Hema Perera is awesome he was very kind and made my first time moving experience very easy and quick! Highly recommend:)

Damecia at this location was such a big help! Customer service ✅ Kindness ✅ Problem Solver ✅ Wonderful and painless experience compared to other storage locations ✅

Corey was amazing at helping me find a unit that would suit my needs!

Hema was very helpful getting our unit and assisting with the mobile app.

We have used this facility three times during moved and it’s very convenient and the staff was very helpful and friendly! Corey went above and beyond to help make sure our unit was the right size! Thanks for the great service Corey!

Very nice man I enjoyed renting a unit from public storage great attitude

Autumn helped me get this rented it was a mess. The one I rented was full she then tried a different one not sure what was wrong with it but we ended up going to a third one and she got it all done. Was much appreciated she did a great job!!!

Very nice place to store my belongings. Clean, eazy access, great hours, good price and the employees are very helpful. Thanks.

Rented a unit today. Corey was awesome, very professional, and extremely polite and helpful! An all around pleasant experience. We definitely picked the right place!

The customer service representative at this location was very friendly and helpful. I highly recommend this location.

Thanks for raising the pricing and lowering your customer service! No one answers the phone or returns calls. Even called the main customer service and they were unable to reach the property manager. As a tenant I should be allowed access to my unit as needed during your hours. Plowing the drive is great until you place all that snow against my door to the fact I can't open and it's waist high. Edit: 2 weeks after the snow why is this still acceptable? Terrible to gain access.

I just spoke with the manager of this location. Very kind knowledgeable, about his product and very helpful with details that I hadn’t thought of. Thank you for your time Corey.

Lori and Autumn were great to work with! Customer service was phenomenal! You are very lucky to have them. They both helped me find the perfect unit.

I opened an account with Hema. Very friendly staff and we opened the account easily at their office. All questions were answered and the facility is in very good condition.

Rob has excellent customer service and extremely knowledgeable about the company products and services.

Corey Great Experience!!!

incredible staff! very friendly and helpful! definitely recommend this location !

Corey and Abigayle were extremely helpful and appreciated them helping me with any questions that I had

Very clean and well taken care of. Lots of security. Autumn set us up with our unit and was wonderful!

I was just looking around autumn helped me find a good size and showed me what I was looking for.

Corey went above and beyond and provided outstanding service. I noticed that the showroom was well kept and the restroom was exceptionally clean. Corey was very thorough and explained step by step how to use the app. The app is A+

Corey and Lori are very friendly and worked with me to find the perfect storage unit for my needs.

I've been a customer for five months. They just raised my rent over 20%. Don't use these guys. There are better, less expensive places.

The employees are always do nice and helpful whenever I have questions! I would highly recommend using this storage site.

After having some issues with online reservations, I called and was blessed to reach Lori. Despite my running late, she was willing to drive to their Rock Dove location to help me AFTER HOURS! So great! Give her a raise!!

Gate has been broken for weeks. Complained to the staff telling them someone’s going to end up stealing things. Low and behold, our property gets stollen along with others. When we asked about it they tell us they are not responsible for thefts. Stay away!!!

Dorinda was great, she proactively called me after I registered online, to see if I had any questions and had everything ready when I went in for the first time. Answered all of my questions and waked me out to my unit and explained how everything worked. Cory was also very helpful! I will use them again for my storage needs.

UPDATE: Now owned by Public Storage. Nice that manager has experience from other Fort Wayne Public Storage locations. Better trained and consistently run. Lori was super helpful and even drove me around property to ensure I could be closer to another family members unit#. She also made sure the unit I began renting was freshly cleaned. Great person to have working for the company. Comment below was 2 years ago when was owned by previous company. Great staff and manager! Clean and convenient. I can't compare to others since this is a first for me, but reason to go anywhere else.

Corey did an awesome job. Thank you for your assistance today. Great unit at a great price 👍 👌 👏

Corey was amazing getting me set up, it was fast and easy.

Very nice and clean place. Manager Corey was very helpful and nice. Highly recommend!

Corey was wonderful and A lot of help!!! Great place to go for storage!!!! Highly recommend!!!

Great service!

I wish I would have known the unit was inside a building before making the commitment.

The facility is nice but no one is ever there in the office or to answer the phone. We came at 11am and the sign says they won’t return until 4pm when they close at 6. We’ve had to do everything online. If it wasn’t the closest to our house we would definitely be going somewhere else.

Miraculously in their purchase of the facility they lost my information and contract. We’re not willing to give me the promotional month I received at inception. As soon as possible I’m taking my business elsewhere

It was an easy experience that didn't take too long.

Public Storage has been awesome from the start! Corey was so very helpful and made sure I understood everything about Public Storage! Great place!

What a beautiful facility. Very clean inside and out. Very secure. Cory and Lori were wonderful and made the whole rental process extremely easy. Gate and door access using the app is a big plus. Highly recommend!

They took our unit early despite us being paid up for the month (and on auto pay) because we moved a few days ago and emptied our unit. We were going to bring things back to store in the unit once we got organized at our new house, but apparently they made up a new rule that units can’t be empty???? It’s for real been 5 days. They won’t even prorate the month for a refund! So they just straight up took our money. Beware since being bought by Public Storage that it is not the same.

Very nice, friendly and helpful.

Lori is an amazing person very nice and extremely helpful and very easy to talk to I’ve had the best experience with Lori then I’ve had anywhere in a long time thank you for being so kind and helpful

Very good service. I was able to to get my unit quickly and cheaply.

Friendly staff

Fast friendly service

Got a unit today for the next few months. The staff member who helped me was very friendly and informative and the unit is exactly what I needed.

Fast easy and professional. Was in and out very quickly.

Very friendly, fast, and efficient

It's ok great conditions just vary hard to get into at times.

We received a letter informing us that they were remodeling and we had to move our trailer by July. I called and informed them we were taking our trailer on the 9th. They told me they would not prorate the month. If was their demand that we move. Don't store anything there unless you are willing to pay for things you don't get

No one ever answers the phone or opens the office on time.

great place to store just about anything you dont want the girlfreind to see or know you have, just cant store the other girl there lol

Always clean and willing to help! Anthony is great. Good setup and very clean! Highly recommend!

Excellent prices and clean storage facility!

how much is a small unit that i can park my volkswagen beetle in for the winter?

Anthony does a great job managing this property. I several different units over about 3 year from Storamerica, since they first opened. Anthony was very helpful, courteous and friendly. He was easy to work with!

Best storage place I have been to. SO CLEAN! Great rates. Very nice manager. They are always willing to help you.

Very clean storage and parking space, staff is great, they will do anything to make your day great, best storage place I have had,

Clean and affordable.

I rented a climate controlled large store room at this location for about a year. When I needed to sort out the "go to new place" from "keep in storage" stuff they were great about letting me move the "keep in storage" stuff across the hall to a new unit. The units were clean, no bugs, etc. well maintained and the staff, especially Anthony, were helpful and pleasant at all times. I would defiantly recommend this facility.

Great staff, always on top of everything, very nice ppl, clean place to have storge and rvs,

I booked a uhaul online and used the express check out option, so that pick up would be quick and easy. Instead, they changed my pick up location to this establishment. Not only did they NEVER contact me about my reservation or pick up time, but when I came to pick up, they seemed to know absolutely nothing about it. I kept telling them I already filed out this information and then they'd say, 'oh, there it is...' the older man running the establishment was so rude and bitter that I'm shocked he's allowed to mingle with customers at all. All said and done, Uhaul wouldn't even honor their own $50 guarantee agreement! My suggestion, go anywhere else.