Public Storage Self-Storage Units at 5519 Illinois Road, Fort Wayne, IN

Lori is amazing! I called in to see availability and she kindly assisted me. :)

Lori is Flippin awesome!!!!!

Excellent customer service!!! Lori is professional and went above and beyond. Clean secure location. Thanks again for everything -Martha G.

This is by far the easiest PS facility to work with. Always get problems handled, always efficient and greeted by the Manager Lori. She has been nothing but helpful anytime I’ve needed to make sure things get done. And it’s not even my storage property as my things are at another location but she always goes above and beyond to give top notch customer service. I would recommend this facility to anyone in need of these services. I’m telling you Ask for Lori, she gets things done and right now. Thank for everything

Lori was great helped with everything I needed to know!!!

Have nothing but good things to say about Public Storage when it comes to making sure all my extra junk is packed away safely. Dillon is super professional and was a big help!

Thank you lori

Lori was very friendly and helpful!! 5 stars!!

Lori is the best she is always happy and willing to help she always makes you fill welcome

I have nothing but good things to say about the job Lori does

Way too expensive to rent! They raise their prices $100 a year.

Lori did awsome job helping after getting alot of voicemails she helped me find new space and saved me some money💸💸

People are always cool and helpful over here. Would use again.

No problems Lori was very nice and helpful

Can't ever get ahold of anybody even during open hours.

Would be great if you could come and go 24hrs. Close down at 9pm kinda bites but it's ok.

I went to visit this storage on Illinois road on fort Wayne Indiana. when I walked in to pay my bill toward my public storage in SC. I never got such warm greeting and welcome. I met Lori and Jaime two of the most kindness ladies ever 😄😄 they treated me with the most highest respect. plus they storage place there is safe and very clean. thank you both for your kindness 😘😘❤️❤️ if I need a new storage i am coming there 😉😉 God bless 🙏 🙏

Thank you, Lori!

Lori - was very helpful. She answered all of our questions.

She was great, very nice an helpful. She explained everything to me, this is a really good an clean storage

Love this place! Lori helped get me all set up—super nice, very thorough and super organized!! Made the process so easy! Thank you Lori!!

I have had extremely wonderful help. Lori is amazing!!!!

Went to public storage on Illinois rd to sove a rate problem. I talked to a very pleasant lori. She knew exactly what the problem was. Made the change on the computer while i was there. She also removed the late fee. Everything is fixed. It is not often, today, that you find somebody that actually knows their way around a company computer system, and can fix problms on the spot. A very valuable employee, indeed. Thanks lori!

Lori was amazing in helping me get a storage unit last minute. I had trouble online, so I went to her location and she was kind and helpful.

Lori was so professional, kind, and knowledgeable! She avaed me both time and money!

No one on site to help

Hema was knowledgable and friendly. Nice facility.

Hema perera helped so much thank you

Laurie / Lori? helped me solve some confusion regarding my locks and answered my questions no problemo, helpful

All my questions were answered….Lori was very helpful….thanks again

There was an issue with billing some months ago. When I called and dealt with the phone customer service neither agent was helpful and one of the agents was extremely rude. I had considered leaving a negative review because I'd lost a decent amount of money from the issue. But after many attempts to talk to someone at this location one of the days LORI was in the office. I went in and spoke to her, she was AWESOME! Friendly, resourceful, and willing to help sort out the mess. I've rented storage units a number of times and she's got to be one of the most helpful and kind location managers I've ever dealt with. If I rent from public storage again it will be because of Lori!

Even though residing in coastal California (and earlier living in many places around the US and abroad), we have maintained a storage unit at this Fort Wayne location since 1990. As others have stated, dealing with Lori is a true pleasure. She is proactive and remarkably helpful in dealing with any administrative concerns that have arisen. Public Storage is fortunate to have her as an employee.

Lori was an amazing help. The storage unit I wanted was in maintenance, it was the last one on property. She manage to get me a larger storage unit with the same price! Very fast service very professional!!! Thank you!!

Lori is a professional. Great customer service great price

Lori was outstanding to work with and is a fabulous customer service person! Great experience and she was extremely helpful!!

This place is insanely expensive for the same service as any other storage place. Rent increases every couple of months. It’s gone up nearly 80% over the course of one year.

Lori was very helpful and had great customer service and went out of her way to help me

Excellent job and good management skills also. A plus for. Lori

Need pricing on some units and lori was there to walk me thur some units and gave me prices on them all. She was very helpful they are lucky to have someone that will go above and beyond

Lori is definitely the best. I've been trying to make a payment and Lori was off that day. I had to come back to the location the next day and she got everything tooken care of. Thanks again Lori your the best.

Lori is so knowledgeable and helpful that it made my experience with public storage very enjoyable

Thank you Lori for making our experience painless and easy.

Store a car here every winter. Nice facility and good service from Lori

Lori was very knowledgeable and extremely helpful. Thank you again!!

I can’t say enough about the quality of customer service we get every time we need to reach out to Lori. She goes above and beyond and it’s always appreciated.

Great service from Lori

Revised- District Manager reached out and resolved the issue. This forum is monitored.

Lori was very welcoming and professional. She answered every question I had. 5 stars all the way !

Lori is the greatest, she was very very helpful and pleasant. Thank you Lori for your awesome awesome customer service.

I must say that Lori and Damecia were very professional and informative when I stopped out at this location! They were more than helpful with assistance with the selection of space I required and needless to say their advice was spot on. Keep up the superb work! Mlostone

We had the pleasure of working with Lori today and she was very helpful and helped us with everything we needed.

Had the pleasure of meeting Lori today, She was very helpful and kind!

I have been at the illinois rd PS for several months, always well kept and clean, the Manager Lori went out of her way on a Sunday to help get our gate code changed, this could have been done during normal working hours but she helped us out and it was greatly appreciated.

Lori was extremely helpful, detailed, and personable! She was able to get me the best unit size for my needs at the best possible price.

Lori wes a great 😃 help to me when I call with a concern,she have a pleasant attitude and I will talk with her any day..

I've Been Renting A Storage For Almost A Yr..And Lori Has Been PHENOMENAL With Not Only The Upkeep Of The Facility.....But Also With The Lines Of Communication As Well....Relaying Messages Whn Need It...KUDOS Lori.....

I called last week with lots of questions. Sizes, pricing, climate control, etc. Lorie, answered all of my questions and was extremely patient and kind. I would definitely suggest Public Storage, I hope all of their employees are as nice as Lorie!

Lori was so helpful and very knowledgeable. Had a great experience.

Always clean and well kept. Lori does a great job!

Lori does great management service

Very kind very helpful!!

Our experience with finding and securing a rental space was so simple and the service provided by Lori was extremely helpful and cordial. We are very impressed.

Shanice & Lori was very professional and respectful! I GREATLY appreciate the professionalism and patience.

Lori is such a sweetheart helps me with all my needs..I try to only go to this location because I know she will be there..the only reason I go through public storage

Thank you Lori for being so nice and so sweet and very helpful in my time of a crisis

Lori is so nice and sweet and she is a very hard worker everytime I come in to make my payment she asks how I am doing and I really appreciate it shows how much she cares for the customers

Lori and shanice did the best work I’ve seen in years. The Property is always cleAn and orderly.

Manager Hema was very helpful in choosing the right sized unit and even walked with me to preview the unit in person before purchasing.

I had the pleasure of working with Lori today. She was very attentive to my needs and very understanding with some issues I encountered during the move in process. She fixed everything almost immediately. I would highly recommend this place!

Lori gave me great service! Very friendly!

Fantastic experience here - easy and smooth to open the unit and was quite surprised later when Lori called to let me know she had taken initiative and proactively worked to significantly reduce my rate on another existing unit in a high cost city. You never see this anymore - the best!

Lori was awesome and welcoming

Lori 5 star service

Autumn was great. She made it very easy to rent and very quick. Thank you sm

Lori was great! Every step of the process of getting settled in she helped me with! It was great getting to work with her and I look forward to continue doing business at public storage!

Lori was amazing....helpful, bold,and beyond comparison. I love that thick southern accent Place is very clean and amazing...

great customer service from lori & great placement to keep my belongings safe

Nice and friendly! The facility was clean and organized, and Lori was wonderful!

Want to thank liti for helping me out I appreciate everything you did for me

Lori Was So Sweet & Very Helpful and would definitely recommend

Recently got a unit here and Lori was very helpful at the location 5519 Illinois rd

Lori is one of those blessed people who you feel comfortable with and can trust. With time you realize that this is really true and a professional you can rely on!!! Good Old Chaplain Ralph

Have had a unit here for a few years. Broke my key off in my lock the other day, Lori was able to hook me up with an new one on the spot. She was also able to help me out with a billing question which she cleared up no problem. She was polite and helpful, and got me on my way as quickly as she could. Excellent service!

Lori was awesome!!! Luv the service

Thank you so much for your help

I was needing 24hr access i asked lori to get it for me and it was done the same day!

Lori is THE BEST! Thank you!!

Lori you're doing a hell of a good job!!

Laurie was incredibly helpful and a great personality 5 stars

Thank you Lori for all the help

I had such a great experience With Lori she was super professional and very intelligent with answers to my questions. Thank you Lori!!!!!

The property manager Lori was super helpful & courteous. I will absolutely be using Public Storage for all my storage needs!

Lori has been so helpful and wonderful to work with. Her customer service is outstanding!

Had to have somewhere to store my trailer , had to get it out last week Lori made sure that was possible she's access to the company

Lori was very professional and extremely helpful.

Lori is knowledgeable and respectful.

Lori with her country accent was super professional and couldn’t help but to make me smile and was very helpful strongly recommended her anywhere

Lori was very friendly and didn’t hesitate to give a tour in the cold weather. Thank Lori

I had a hell of an ordeal with Public Storage, they gave me wrong info. Had me & my movers on a wild goose chase, for 2 days New Year's day & the following. Couldn't locate anyone but Shannice, she came from Coliseum to assist me. If it had not been for her I would have been beyond furious.

There was a billing issue that I called Lori about. She got right on it. It required quite a bit of investigation but she got the answer. In the process, I was charged a late fee which she offered to waive. Lori is always cheery and takes great care of my accounts.

Lori does an amazing job at taking something generally stressful and making it a breeze!! Greatly appreciate all her help.

Great service everything was explained thoroughly and the manager Lori made sure that i got the best deal possible . Which I appreciate

I had a great experience Lori does a great a job very friendly also makes sure lot is kept up

*UPDATED REVIEW* The company I work for has been a customer here for quite a number of years. The service has always been very friendly and the location is very convenient for me and my coworkers. Lori has been very helpful any time we've had questions or concerns.

I would like to give a big thank you to Lori!! She helped me out so much!!

Thank you Lori for taking care of my problem. You have always been the best!

Thanks Lori, I really appreciate the help. You're Awesome!!!

Lori is the bomb.com! I was having some major issues getting my account corrected online. I called the 800 number and no one was able to make sense of it. I came into the office and she instantly knew it was due to the changed zip code! Fixed in less than 5 minutes, thank you. 😊

Lori is great, she definitely worked with me (beings a single mother and really trying). She’s a absolute treasure to speak to, no other PS location will give you a better feel to work with.

I just want to say how wonderful Lori is at your facility! She was friendly and helpful when I leased the space. She then saved the day for me when she noticed I had left my key in my lock in the unit. She is fantastic!

Lori, did a great job helping us.

Lori has the best customer service anyone could ask for. Very good with details and people oriented. Kudus great customer service!

Lori was the on-site manager who took great professional care of my needs when coming to finding the right fit for me and a unit. I'd like to say thank you for all your help .me and my family are happy to be doing business with public storage.

Lori the manager on site is absolutely amazing. I transfered to this location because of her she helped me get a unit paying less than my other one on Bluffton road an she helped with some other issues I was having. Thank u so much Lori for getting me to stay with public storage

The manager Lori was very helpful in finding the right size unit for all ny things. She made everything really easy for me amd without alot of wasted time

Lori helped me with so much because I'm a first time using public storage. She needs a raise! She was amazing.

Lori was absolutely amazing in assisting me with the whole process!! She's DEFINITELY professional and very knowledgeable when it comes to her job! I'd recommend her to anyone! Thanks again!

Lori helped me find a great unit with plenty of storage space. It worked great out great and helped me find it when I got there. She is a fantastic asset to the company.

Lori has helped me a great deal today. She’s making adjustments needed to my fee. She’s also arranging for my overhead door to be repaired. I was going to take my business elsewhere, but she’s so helpful that I will stay.

Thank you Lori for your care and concern and professionalism. You are truly an asset to your company.

Worked with Lori to book my unit. She is the friendliest and helpful agent I have worked with. She make my rental experience so easy and seemless. Unit was clean during inspection. Highly recommend

Autumn was super nice and understanding over the phone! She was patient with me and knew exactly how to help. 😊

I needed to get a storage unit for my grandma's stuff, and they made the process as easy as could be! Autumn was super professional and took care of everything for me. I highly recommend using this location

Lori is the bees knees boss lady! Love this place already!

Lori is great to work with here!

Great service from Dorinda! Thank you.

Lori did an amazing job helping me and my family when we had to move my mother's belongings when she had to move to a nursing home. Her kindness means a lot. She is trustworthy and reliable.

Lori is fantastic and a great help!

Very helpfull

Lori was such a big help in assisting me with my units. she is kind and considerate.

I worked with Lori and she was amazing! So very helpful. I’m glad she was there to help get my unit.

Lori at Public Storage was amazing helping me with getting set up with my storage. She's such a sweet heart and so patient and helpful. Thank You Lori!!!!

An awesome experience with Angela and Corey! Initially booking a 10x20 unit from Texas for Indiana, Angela at the Illinois Rd in Ft Wayne location was super helpful in getting us the unit as well as cancelling a unit reservation we messed up on. The super fast phone call and emails are great. It’s sure a step up from other storage places. The personal attention is by far the best of most companies. Some companies disregard this and it irks me to no end and I will always acknowledge the companies who actually care about this. Angela also helped us get an additional unit at the last minute and was great at walking us through the whole process. A sure recommendation for Public Storage!

Will be moving to the area and need a storage unit until my place is ready. Stopped in and Angela was so polite and knowledgeable in explaining everything to me. No pressure and every question answered! I'm definitely stressed with the move and Angela was able to put me at ease. I've definitely found my storage space and will be coming back to see Angela very soon!

Lori is the best! I needed to move around last minute and she took. Care of me in less than 15 minutes!! Love her! So professional and empathetic! ❤️✨

Lori was a huge help in getting a potential problem straightened out for me. Have been here for a few years, and she is my go to for anything I need!

I would Love to Thank Lori for the best experience at Public Storage. I was new to the area and Lori helped me. Lori waited for me and assisted me with my Storage Unit. Lori has a great attitude, Lori is very nice, and courteous. I would recommend this Public Storage location To anyone needing to store there belongings in a safe place. Lori can give you the best help and advice on a Public Storage Unit that you will be in need of. Thank You for your help Lori !!!!!!!

I was looking for a storage in the FortWayne are not to far from my daughters college and I found public storage I was very impressed with the overall service at the Illinois street sight I will highly recommend Ms Lori has the best customer service hands down

Angela made renting a spot for our RV really easy. She was very professional and very accommodating. The space we were going to rent was a little tight. A wider one just opened up and she offered it to us. It was perfect for what we needed.

Best service I've received from a business in quite a while Thank You!!!

they let you know if your unit was accidentally left open, great customer service! prices are getting ridiculously high. almost $200 a month for a 10x15

Angela was great with showing me the storage until. Was on time for our app. Didn't pressure me into doing it online but was giving that option. Just wish they would be more upfront about having to get insurance before you come in.

Great service a staff. Lori just helped me out this morning and called us when our unit wasn’t locked properly (my fault). Super attentive and nice. Thanks again for the help Lori!

I dont usually post reviews, but feel like I had to with my experience. I was in a pinch to find a storage unit fast. My first time ever needing one. I've heard of some horror stories with other storage places. Then I met Lori. She helped me out so much, it left a huge impression on me. She was so nice and knowledgeable about everything. She made the whole process so quick and easy I was able to enjoy the rest of my day. So hard these days to find people who actually cares about their job. I highly recommend this storage spot for sure.

I am renting a storage unit. The person who waited on me spent time and patience helping me. Her name is Angela at property number 24446. Great Job!

Angela was so helpful and patient. What an amazing employee!

The Public Storage on Illinois Road came through big time for me today. I was in a big hurry to leave my storage unit, and accidentally left with the door open AND my keys in the lock. Angela and her co-employee saw what I had done, closed up for me, and had my keys ready for me when I returned. Huge lifesaver and protected me (and my things) from any risk of theft. Five stars.

This was my second time using PS. This time has been exceptional so far. Was looking for a transitional space between properties. Started online for the pricing. The frosting on the cake was dealing with Lori at this location. Very kind, funny and professional. She was very thorough in helping me understand the plans and how the pricing worked with renting iin the middle of the month! I'll not hesitate to use P.S. again.

Lori always has a smile on her face never loses her patience downright the best worker I have seen there

I had never gotten a storage unit before. I was clueless on where to begin once I got to Public Storage. Thankfully Lori was there. She was a wonderful help. All I said to here was I never had a Storage Unit before. She explained everything very well. She answered my questions that I had prior to going to the Facility without me having to ask. I'm not sure Lori's actual title at work but she deserves a promotion or a raise. If tips could be excepted I definitely would Of gave Lori One. I have referred friends and family and told them just to as for Lori.... She's Awesomely Helpful💯💯

I was interested with the area and I needed a place to store some important items that needed to be kept save and locked up. Lori helped me out with many of my questions and answered all of them. She even give me some recommendations of the local attractions the area had to offer. She made me proud and I thanked her for her time and her expertise in this industry is unmatched. I raise my glass in her honor!

Rude staff and they kept upoing the price of the unit. Im looking for someplace else because $179.00 per month for a 10x10 is way to expensive. Especially when we first got it 6 months ago it was $89.00 per month. December of 2020 the price went up to $110.00 so every few months they up the price. Also they will put a 47.50 lien on your unit and they will cut your lock even though it's not up for auction.

Lori helped us with getting our storage unit. She was very friendly with a great attitude and answered all our questions. Our first time with renting one and if we knew of anyone that needed a storage unit, I wouldn’t hesitate to give them this Public Storage number to them !!

Been a perfect joy to work with the last couple of years. Alas, I have a 2 br apartment in New Haven and will be leaving by the end of the month.

What if I lost the key to the lock they provided on my unit??

My unit was broken into from another unit and over $16,000.00 worth of Harley motors, Harley parts and a drum set was stolen. And taken out the same way and no one heard anything. All they say is that who ever did it either had a key to the other unit or they were good lock pickers to pick their locks. Funny thing is I had just dropped the insurance a couple of months before hand after about 3 years because the price keeps going up. ???

Lori was one of the best people in their very friendly very helpful if the world had some more of her kind of people in this world we'd have a better place thank you Lori for your excellent service

When searching for storage units in the Fort Wayne area, the public storage on Illinois rd was by far the best deal I could find! Lori, one of the employees, was great help! She was incredibly friendly and informative on everything we needed to know as it’s my first time utilizing a storage unit. Also, while we were moving in my unit neighbor so happened to be there and informed us he’s been renting from here for years and has absolutely never had any issues! Overall, I am incredibly pleased with my choice to rent from here.

Great place vary friendly and welcoming

Great customer service! She understands my needs, recommended what would solve my problem and guided me through the whole process seamlessly.

My husband, Nathan, and I went around looking for a storage to rent. When we came here, they had the perfect unit for us! Lori helped us out bigtime! She took us back, and showed us the unit and really spent some time going over details and things. After talking with her, we wouldn't want to go anywhere else. She really know what she's talking about and made us feel like we made the best choice! We have quite a few items so we had to rent the largest unit (10 x 30) and the price is unbelievably great! We moved to Fort Wayne not to long ago, and still have a unit where we moved from. Cant wait to get our things here and be done with the other place! Thanks so much Lori for all the help! You're awesome!

My visit to public storage today was phenomenal.in moving things out and moving things in just a little complicated I did help help from a wonderful assistant by the name of Lori that assisted me for a moment in time and what's a great help and exponentially getting this done I'm sure I kept her from her job in the front desk for apologize for that but I did really appreciate her help. She is very personable and attentive to all the needs of the guess make sure she gets lifted up in this corporation shows to help the nation take care of these small problems I get large without assistance you all have a wonderful day.

Lori was very nice and helpful! She explained everything very detailed, and she made sure I got the best space for my needs! I definitely recommend this location!! Thanks Lori

LORI WAS ABSOLUTELY AMAZING! SHE HELPED ME OUT IN A VERY QUICK MANNER! I highly recommend COMING HERE :)

Angela K has very helpful in helping me with answering my questions in deciding which storage unit is best for me.

Have been bringing patio furniture here for the last few years. Went in recently and Lori helped set me up. Lori was so friendly and professional. The world truly needs more people like here!

Lori was a big help. She got me in and out quickly and met all my needs.

Lori outstanding she's a wonderful property manager okay

I love my experience at public storage so far. Just checked in and was helped by the lovely Steph who couldn’t be more accommodating. Moving is stressful but she has made this part easy and stressless. I feel safe leaving my stuff here and Steph walked me through every part and every fee so there were no surprises. Love it!

Angela gave us perfect service and the facilities were clean and available and would love to business with her again.i highly recommend this place for your proper storage needs thanks to Angela.

Angela is very professional and welcomes people with a friendly smile. The areas are clean and sanitized. I would recommend this storage facility to anyone looking for a good place to rent.

Angela and Stef amazing people

I'm glad we chose this company to use for storage. I do have 1 problem, it would be nice to have 24 hour access. Other than that.. wonderful!

Angela is the best! Very helpful and very friendly. I would give more than five stars if it were available.

Stephanie and Angela very helpful Cory was very helpful as well very nice great customer service good team

This team is top notch! You can’t go wrong storing here!

Great staff and very helpful. Will make sure your things are secure even if you forget to lock your unit. They patrol regularly and warn you if anything is out of the ordinary.

Angela is A-1! Great customer service, friendly and resourceful. Thank you A++ Exlerience.

Angela was very nice and helpful, got me a larger unit for the same price of a smaller one, and had a dollar move in special. Close to My temporary residence! All questions answered thoroughly, feel good about my decision! Thank you

Angela was very helpful, extremely cheery and hospitable. I would highly recommend any business with customer service as high of a caliber as hers. Outstanding service! Thank you Angela!

Public Storage on Illinois Road has been great! Units are clean and easy to access! Customer service has been great from the start! I really appreciate all of Angela’s help, very knowledgeable and friendly! Thanks! Highly recommend!

Stephanie was so helpful kind and professional today I would recommend to all my friends family thank you very highly recommended

Lori not only helped me with all of my move in needs and questions but she was professional, courteous and smiling. She also went above and beyond and found me the best space for my needs. Thank you Lori!!!

Stef was friendly knowledgeable and helpful very clean and quiet place I would definitely recommend and if ever needed to store again I'll be back

I have to put my things in storage for a while so I chose Public Storage because it’s super close to where I work. Angela at the office was AMAZING & super helpful! She made sure to go over all the tools I may need to keep my belongings safe & fresh while in storage for an undetermined amount of time. I got a 10x10 unit for a 1 bedroom apartment. She made me feel confident & at ease that I made the right decision to have my personal belongings stored here! I highly recommend!

I came in today to rent a unit and was greeted by Angela, with smile at that! I have rented from here before and have never been unhappy with your place of business! So thank you Angela for the smile, God knows I needed it today, and for all your help!

Signing up today and had great customer service from Steph!

Stephanie was very helpful, patient, professional, and knowledgeable. It was a clean facility and organized that went right along with an easy process to understand and get checked in.

Steph

Angela is great! ✌️

Amazing service and extremely helpful. Made it an easy process!

They kept raising there prices this place sucks dont recommend it

Angela was amazing and helpful !! I feel confident about my choice thank you!!

Stephanie was my counter person today she took care of all my needs and explain everything fully. Great customer service.

Stephanie was extremely helpful and friendly. First time opening a storage unit and the service was great!

I don’t know her name, but the lady with the purple hair was super helpful! I came in just to compare prices. She showed me a unit and I ended up leasing it!

I will be coming to Fort Wayne very soon for a new career path and have no idea where we're going to end up living, don't know the area yet, we decided to store our household until we find that place. I've never used any type of storage unit before, but trust me, there are some nasty places out there. Finally found my angel in Public storage and Stephanie!!! She was so helpful and knowledgeable about the whole process! What size unit I will need, how to pack and stack boxes, everything!! I felt so much better when I left. Will be using this location and will be spreading the word about the great customer service! Thank you again Miss Stephanie!!

Stephanie was very helpful and answered all my questions about options and pricing.

Super helpful

Came here to get a small storage unit for 3 people, and got amazing service from the get food. She was quick and gave some great information on stacking boxes and how to make things fit better. Thank you Steph!

Stopped in today to get prices, even went out and checked out some units Mark was exceptionally well and answered all of my questions and didn't make it seem like I was bothering him. Great job mark!

Angela met us with a smile. She listened intently and we left with the appropriate sized unit. Great location, and very clean property!

Totally ripped off by this facility!!!! Paid early then vacated and couldn't get my money back. Then told them I was leaving at end of the month. They never notated it and now want to charge me for another month. Very disappointed in the customer service!!

My mother had a unit here and she said shs loves it, im writing the review for her

Great.. luv reccomend

I was very impressed with the ease of renting my storage unit. Angela was professional and quick. She didn’t waste my time and gave me helpful advise. I would recommend this facility to everyone. I have used other places for my storage options. But Public Storage has exceeded my expectations by far. Thank you again Angela.

The people here has great customer service skills. The young lady was very polite, very Courteous. Also she was very helpful. I give this store two thumbs up.

Fast and easy. Service was great! Lori made sure I didn't feel pressured and helped me through the process. Very friendly. Would recommend to a friend.

Lori made the experience painless and simple! Definitely exceeded my expectations

I was helping an already stressed out friend get things situated and we were relieved with how easy the process was to rent a unit. Lori was friendly and very efficient.

Quick and easy to rent. I like the flexibility of month to month. Angela did a nice job being efficient with my time and needs

Çheap ànd clean and secure

Angela and Lori are wonderful people! They are right there when you need help and they aren't ever rude no matter how impatient a person is! They make it a great experience to use at this location!

Angela was very helpful! She showed us various options and offered us much needed guidance.

Met with Lori, who was working on a Sunday. Incredibly personable, friendly, and helpful. As I was loading stuff in my unit, I noticed Lori clearing around the grounds. Obviously, Lori cares about the appearance of her facility too!

I stop in at about 5:53 p.m just before closing time at 6:00 and Angela was very nice she didn’t have a problem with the time I came in and she was very nice and helpful. I’m so glad I chose this storage facility to move my things to.

Lori was extremely friendly. We are first time storage unit renters and she showed us units before we rented.

Lori was I A great help

Tidy lot, accessable from Illinois road. Great customer service too

Lori's unwavering professionalism and great personality made what would have been a miserable experience enjoyable. Thanks again.

Friendly and helpful customer service. Lori was very knowledgeable to my questions.

Lori was extremely professional and helped us with storage needs I will definitely recommend this place

Lori was a huge help for us with our storage unit. We had gone in to see about getting a bigger unit. She helped us get the right one, ensure our amount wasn’t much more and helped us with ensuring we got the right deal even if it wouldn’t have been with us. Lori, you are an angel in disguise and I’m so happy to have you where we use the unit. You’ve made us feel special and like we mattered. Thank you!

Lori was great at helping me with my storage needs! Very friendly! Clean place!

Had a great experience and was helped by the most knowledgeable employee! Very friendly very nice no pressure and was such a great help! Will always return just because of Lori!

Knowledgable and polite staff, I dealt with Lori I believe her name was, The facility was clean and well taken care of. I felt secure with having my valuables in storage there.

Putting stuff into storage

Austin was very informative and knowledgeable in his position. He provided all answers to my questions and concerns. I appreciate Austin for providing excellent customer service.

Angela was amazing from start to finish. From finding the perfect space to protecting my items she did a great job!

Angela was courteous, friendly and informative.

Angela was great! She was very helpful, informative and kind.

Angela was really great and detail!! She went over and beyond.!!First class service!! Basic on my experience with her i recommend any and everyone to this location!!

Well kept facility with competitive rates. Fantastic customer service, Lori was extremely friendly and knowledgeable. Highly recommend

Fast and Friendly!! Used the express check in service before they opened, it was fast and easy! Austin called right when he got in and made sure we were getting what we needed & at the best price. He was very helpful & provided details about all aspects of the process. Great Customer Service !!!! Would recommend!!

Great experience! Angela was awesome! very helpful and explained everything in detail.

Friendly customer service, great prices, fast and easy checkout. Highly recommended.

Angela was helpful & efficient with my purchase & rental today. Very friendly & professional!

Wish they were open 24 hours

Angela was super helpful, explained everything well and we appreciated her kind personality!!

Austin (manager) was incredibly helpful, friendly, knowledgable, and professional --- from suggesting size of locker to best fit our needs, tour of property, presenting information on security, etc.

Great customer service from Angela and Mark! Very helpful and detailed.

Wow, what an experience in dealing with a professional. Angela did an awesome job explaining about the different options available for storage. Then she helped with supplies needed to store my belongings so they would keep and not get ruined. I would highly recommend this facility to store your precious belongings. I am ever so grateful for choosing Public Storage and especially Angela and her team. Two thumbs up!

They could really use a few dumpster here for their customers.

Jessica is absolutely wonderful and helpful!

Jessica was friendly and professional. She even checked to see if I could get an additional discount since I bought 2 spaces at one time. She made sure that I understood the charge for the first month and for the second. I would definitely recommend this facility to others. Thanks, Bill

Outstanding service

Great Staff, Jessica was very helpful. Allowed me to view the actual storage spaces to help decided the size needed. Very professional and great customer service. Would highly recommend to others.

Jessica was great and gave us wonderful hassle free service

Jessica give great customer service .she is courteous and helpfully.she made my time here pleasant.

Great location! Jessica was extremely friendly and helpful. I would definitely recommend it.

No lites

Mark was amazing, so helpful. He gave me the best deal he could. Impressed by the size I got, didn't think all my stuff would fit but it did!

Do not recommend. Nothing but issues. Rat/ mouse problem. All my and my children’s furniture and belonging were covered in rat poison. They had three packets of the poison in my unit when there was only supposed to be one. As a result of this I had to put a lot of work into cleaning everything taken out just to make sure it was safe for me and my kids. When I spoke with the agent at the office about this she said that there was not supposed to be more than one packet and she had no idea how so much poison was covering my things. It was crumbled up and dusted all over, pellets and crumbs/ dust inside every box. Then, moved out in April and was prepaid for May. Asked for a refund as we were out before May 1st. I have had nothing but issues with customer service about this refund. They seem to refuse to listen to me and instead are going on a mistake that the local agent made by not putting in our move out date. Was to be connected to another person twice on the phone and was hung up on. I’m frustrated, but polite and still am able to get nowhere. This is some bad service.

Very helpful helped me in very bad situation very good first month deal

Good location. High fees though

Jessica showed me the size I inquired about. I was impressed with size of the storage spaced. This was the third time I needed extra storage space since in moved here in 2008, each time it has been with Public Storage. Your facilities are clean and secure, Jessica was a great help. 5 stars in my book.

Jessica helped me get everything I needed. It’s my 2nd time around with public storage and they have been my #1 choice for years. Public storage really cares and values their customers. 5 stars all the way!

Jessica was amazing!

Jessica was awesome. The whole process was very easily and she was very helpful!

Jessica is a great employee. She explained everything to me with great detail. Overall her customer service was astonishing. I love my storage unit. Great access and makes me feel safe after entering. Great job Jessica!!!!

Jessica is simply amazing

Very clean. Jessica is very helpful, friendly and courteous. She's a true pleasure to deal with.

Jessica is the person you doing your paper work! She is excellent☺

Very clean and professionally run. Feel safe leaving my car there. Older, but well maintained and least expensive available.

Jessica is Awesome. Desire a Raise she a people person and very helpful

I came to pick up my truck in the back lot, of course the battery was dead where it has been sitting for about the last 3 months. The lady at the front desk Laura tried to jump me. She is all around awesome and helpful. I would recommend this storage place to anyone in need of storage. Thanks.

Jessica was really helpful and polite. Knew what had to be done !

Great service and a wonderful experience.... 2 Thumbs up......

This is a really good place to go

Laura did a great job she is really kind and helpful

Laura did a great job and was extremely helpful!!

Love this place! Jessica is amazing and so very friendly! Finding someone who shares a name is always fun too

Out door no environmental control, entry security only

Horrible place. They are liars. They are dishonest. They will try to take as much of your money as they can. Yes everyone has a different experience. All I'm saying is my experience with them in my opinion has been hell. I still don't have my issue with them resolved at this point either. Trust me when I say google complaints against this company. I wish I had. I cant say it enough "horrible people". I can not wait for my day in court.

Very convenient clean and friendly.

Great place to store! Would recommend to all friends and family.

Convenient to use and nice staff

Laura Baker was extremely helpful in getting me a storage unit. She was very kind and helped me find exactly what I was looking for.

Laura Baker did a fantastic job in helping me find a storage unit. I would recommend her to help anyone with anything.

I enjoy storing things and being able to come visit one of my favorite workers that work there yara she Is very helpful.

Yara- you was so sweet, Adorable smile.. an helped me with everything i needed.. need more people like this.. Thank you for helping me move....

It was my first time getting a storage I went in and had a young lady named Yara assist me. She was very professional and helpful. The process was very quick as well. Definitely would recommend this place.

I had no more space for junk in my shed so I had to get a storage to declutter, I had the most sweetest girl help me her name was yara, she was very sweet & helpful and was always making me laugh & smile

Laura was amazing she gave me a great deal and was super friendly definitely recommend her!

I was a mess searching for a location for my storage needs until I came upon Public Storage on Illinois Road. I was greeted with sheer respect and professionalism from Yara that I need not look elsewhere for a safe-haven for my priceless tangibles. Public Storage will keep my belongings and my business!

Great clean place. A young lady named Yara helped me out very nice and professional with. I would highly recommend.

Hidden charges. Have to pay $20 for a lock, that isn’t very good quality.

Came in and needed a storage unit for some of my junk. I dealt with Laura, she was polite and explained everything quickly ended clearly. Was over before I knew it. Ty for the quick and courteous service

Worth the monthly rent for a good, clean storage unit in a nice location in town. Things to know: the access hours are from 6:00 AM - 9:00 PM (the electronically operated entrance/exit gate shuts off and you'll need to call someone to open the gate for you) and if you don't have your own renter's insurance, they'll require that you buy insurance through them for an additional $11 - $15 a month. -- But if you're okay with the arrangement, it's a good deal. You can pay your rent online and when you need to do business with a live person: Yara, the property manager, is nice to work with Monday - Saturday.

Laura is always a pleasure, very friendly and knowledgeable. Thanks Laura :)

I have been coming to public storage for some time now. Yara has been super helpful and easy to talk to. I would highly recommend this storage business!!!

Yara was very helpful thank

This was one giant scam! Next time I will take Prior reviews More seriously.

Went well. I had my unit for about six months and Laura and Yara were both very helpful. Clean units and affordable price. Easy to get to as well.

Friendly staff.

Leslie was the epitome of customer service.

Needed an outside spot to park my RV. This location offers that... plus the price was less than I expected and everyone I have dealt with here has been SO friendly & helpful! Would recommend to anyone looking for a storage facility.

Received great service from Yara, took care of everything we needed. Thanks!

Always keeping me up to date on my storage. When things are due and also very friendly.

Yara was very professional and outstanding when it came to providing me customer service. I would definitely recommend Public Storage to friends and family!

I was in the office today and met a very professional and outstanding young woman named Yara. When it came to providing me great customer service, I would definitely recommend Public Storage to my friends and family!

Wendy was helpful and accommodating.

Wendy was great and I got everything taken care of in one trip!

Very clean. Service person was very informative and professional. They worked around my varying move schedule.

Shaelynnwas awesome... very helpful informative on a chilly daytook me around property to find best unit available

Great service from WENDY at the illinois store. Thumbs up.

My experience with Laura was great. She was accommodating and reassuring.

If you are looking for a reasonably priced storage facility that is exceptionally maintained, Public Storage at Illinois road, is the place to go. It doesn't hurt that the gal behind the counter, Laura, is super friendly. Smiles go a long way in customer service.

Good peeps!!

Moving to the area and looked into this location. It was a good location for us and the facility looks well kept. Knowledgeable staff were able to answer all my questions.

Wendy was awesome! I needed help and she helped me fast and showed me exactly what i needed. Thanks Wendy !

Laura was really nice. For only bring 2 days on the job, she was really knowledgeable!

Loved Wendy she was very helpful .. The only reason why a 5 wasn't given is i have a bad knee and they don't have a cart to take you to the storage places available.. GET A RUNNING CART...

Wonderful experience here, clean and great people. We had a unit for less than a month that ended up being to small and we were able to get a larger unit directly across from it that we were in for another five months. Everything worked well every time that we were there.

Wendy knows her job and knows it well she deserves a raise

Wendy was very kind and helpful. She went out of her way to make sure I was comfortable with the storage unit and pleased.

I had a few problems dealing with my storage unit and Wendy was more than delighted to help me. Very great service!!

Wendy did a splendid job helping me. She went above and beyond. She was so nice and always smiled.

Dave Voltz was a great help to me. I appreciate all his assistance.

My Uncle and I went to this location on a Saturday at 5:00pm the door was locked and They was closed, My Uncle Michael noticed someone inside and knocked on the door, The man inside (David0 mentioned that he had just closed and we could come back at 9:30 Sunday morning. My uncle explained that he has been living in Warsaw and was not from around here, told him that we has a box truck rented and had to be back that night by 8:00pm. David Was Very Kind and allowed us into the office, My uncle said I know you have closed can we just do the paperwork and you can go home. David Said no that if we was going to get a space he was going to make sure we got the right one at the best price. He took the time to ask what was going into the space and then took us out to look at the space he recommended. After being there for about 45 min, going through the process we had our space. David was very professional and nice even though we kept him late, we will always do our storing with Public Storage due to The staffing of People like David who cares about us and knows what customer service is about. Thanks David for Caring!

Wendy was very knowledgeable, helpful and pleasant. These storage units have a light inside them. A huge benefit.

Wendy is always friendly and helpful.

The best experience ever with Public Storage we have had. Wendy was great! Super personality and very knowledgeable. She actually seemed glad to have our business instead of being an interruption in her day. I appreciated that! Kudos Wendy. If I needed someone to interact with people in our business, it would be you. Professional while remaining human!

Love wendy!!!!

Wendy was awesome and provided me great customer service! She has an infectious personality and a wonderful smile. The property was clean and very well kept. She got me set with the best size space for me, the products I would need to protect my belongings, and gave me great pointers on how to properly stack and store my things. I'm very happy with my decision to come here.

Reserving the unit online was easy and quick. Also, checking in was a pleasant experience. Wendy was extremely friendly, knowledgeable, and professional. She even helped keep my little boys occupied with Goldfish crackers! :) I also appreciated the follow up call I received to make sure "move-in" had went well and that I didn't have any other questions or concerns. Can't beat this...best prices and service!

I reserved a unit last minute and was very unfamiliar with the process. When I arrived I was surprised to learn they usually work by appointment only. Fortunately, Wendy was very helpful and took the time to register me, show me around and even stayed after closing to finish up paperwork. She was pleasant and never made me feel like a burden showing up at 30 minutes before closing. This has been a very stressful time and I can not thank Wendy enough for her time and understanding!! I highly recommend the Illinois Rd. location!

Wendy had outstanding customer service, She was fanomanal with giving me tips on the whole moving and storage process. Wendy helped me get the moving supplies also witch unit size would be the best for my needs. I highly recommend this property. Wendy is a Fantastic employee!

Talitha was very helpful very nice person

Talitha was extremely friendly! I appreciate the great customer service & will refer her to all of my friends and family if they need these services!

I love this place the people are so sweet and they help you as much as they can and its so clean and spacious i love it!!!!Definatly would recommend public storage on illinois rd. To anyone that needs a storage unit!!!!

I spoke with Talith yesterday and she answered all my question!!! I was very pleased with the information provided

The cleanliness of the space, at a very reasonable price, no long term contract required, the ease and the quickness of the paperwork, as well as the friendliness of the staff, made it a completely positive experience. Aneadra was very friendly and a great help. I would recommend!

Stopped in to price check some units this morning. Aneadra was so very helpful! I was apprehensive about the facility not being climate controlled, but Aneadra did her best to go through the products that I will need to protect my belongings. She did so well helping me understand that just because the facility isn't climate controlled doesn't mean we can't properly protect my things. A plastic barrier between the floor and my items is a MUST! I will definitely return to rent here from Aneadra when I am in need of the unit in February.

Aneadra is always so helpful. The place is always clean and trash free.

Aneadra has very helpful and efficient

Received great service while checking prices of a space. Willy was a big help!! Keep up the good work

That lady Jamie that works the front desk has real bad customer service skills is real rude to paying customers I wouldn't recommend this storage place to anyone in the area I'm taking my money somewhere else where I get better service I'm so discussted with the level of service I got....

Wendy was awesome to work with. Took the time to show me what would work best for my needs.

I came in to get some boxes for my mirror and Willie was very helpful I plan on coming back to purchase your tv box

I stopped in the office to ask some questions..Wendy was very helpful, answered all my questions, and was Bubbly like usual!!

Wendy prator was very helpful in my storage experience

Worst customer service experience with manager on site as well as corporate! Facility was left unattended during regular business hours and the gate couldn't open for drive up access. I had rented a truck to move out and couldn't do so. When I explained that I called several times and nobody answered, the manager called me a LIAR. I requested to speak with a supervisor and was refused. I filed a complaint with corporate and finally spoke with Abdul, the senior district manager. He refused to pro-rate the remainder of the months rent claiming it's against policy. He claimed that the power was out and that it's not Public Storage's fault that the gate wouldn't work. After that discussion, I requested to speak with his supervisor and was again refused. So, I was stuck with paying for the rental truck that I couldn't use and also with the full months storage rent I didn't use.

I was in this morning to pay my mother's garage space willies service was awesome

My rental unit went up almost 15.00 per month. I will be looking for another location when I have time. Pauline is nice though.

I worked with Aneadra and she was awesome. She answered all of my questions and definitely took care of my storage needs. I would definitely recommend

Willie gave us great service and answered all my questions with a smile. I definitely may rent here.

I was in with my grandfather looking to help him get a unit and Willie was very helpful in assessing our needs. Great service and prices

I was in the store about 3 weeks ago looming for moving supplies and Willie at the front desk was very knowledgeable and professional. I enjoyed his excellent customer service

I had a wonderful experience with Shannon. She was extremely helpful and very informative! I will always recommend her and public storage. Her service was excellent.

Shannon was very knowledgeable, nice, and helpful. Great customer service.

Thx janel and willie great job

Pauline was a big help! Her customer service was awesome. I've never had a storage unit before. She took me out to show me the size I was renting & explained the paperwork & my bill to me! I will come back to this location if I need another in the future!

Wanted to thank a very good employee for helping my 90 yr old mother out with her unit she was so shocked that there really is people who honestly care not only did Holly provide her with a unit but she went as far as cleaning the unit with a spray (provided by my mother) as well as wrote everything down throughly for her. She was very patient and reassured us that they were 7 days a week and my mother could always call if she has any questions it just felt nice to have someone actually care Great work Holly i wish there was more people like you

Holly was very helpful

When I arrived at Public Storage to inquire on a unit I will need in December I had the pleasure of meeting Holly. She was with a few customers that was in the office prior to me arriving but she still acknowledged made me made me feel welcome. She was very busy but still remained professional and did an amazing job under pressure. She definitely made me feel at ease once I spoke to her and she went through everything and even showed me several sizes I asked to see. I will definitely be coming in to get a unit when I forsure know a date on moving. No question as well as referring Public Storage to anyone I may know that needs a unit in the future. Awesome customer service. Thanks Holly!

Absolutely the rudest person ,Jamie that works here. Over talks you Upped the price and when I booked on the phone to a lower level unit and got a second floor unit way in the back. Will Never recommend Or Use Them ever again. Doesn't even deserve one star. Then makes buy a lock, buy insurance. Never ever again !

Needed information on the dimensions of a unit and costs. Holly was very informative and helpful.

Shannon was very professional and knowledgeable of what unit would fit my needs. 5 star service

Went in to get information about getting a storage unit. Pauline was amazing to work with. She was very polite, helpful, and walked me through the process of getting a storage unit. Thank you so much!

I want to say what a variety of units there are and the experience of the staff is amazing. I am not personally looking for myself I am helping a friend that is currently out of state that is planning to move to Ft. Wayne. I am definitely referring her to this storage company. Thank you Holly!

I came in on the 25th I was in around the area and dropped in since my daughter will be needing a storage very soon and Holly helped me so much she explained everything thoroughly as well as gave me a couple different units to look at ...she has awesome customer service and when the time comes for my daughter to need a storage we will without a doubt store at public storage awesome job to her