I rent multiple units at this facility and have for some time. They have convenient access hours, easy remote gate with phone app, and excellent rates. We have received such great personal care from property manager, Kristie, and also from Karen, who traveled a distance to help. Great location, kind people, everything we’re looking for in long-term, off-site storage spaces. Highly recommend.
Gratitude to Karen, she was awesome. She help me out a lot, with lowering my rent, which increased unexpectedly.
Came to property to pay my bill when I was in town visiting. Stopped at location to make my payment and Sam and Rich were so kind and took care of me.
Great, quick, and thorough getting a great deal in storage with the help of delightful specialist Karen. Exactly what I wanted. Highly recommended!
Great And awesome you guys should give her a raise. She’s great thanks for listening. Goodbye.
Kristie on Bluffton Rd was extremely helpful and considerate. I look forward to more business in the future.
Shanice is always so happy and smiling when I come in, and she has answers for everything! 10/10 would recommend 👌
Kind staff and very understanding with me
Shanice is frickin awesome!!! I love her and Quilla. They alone make this company make sense!!! Love them. Y'all should give them permanent positions and raises expeditiously!!! Look at this beautiful Queen!
I got a space for a reasonable price and they recently shot the price up 20 bucks. It was enough space and for what I was paying I probably would have stayed but now I found more reasonable storage.
Had such a great experience, the staff was very helpful. Especially Dorian, she made everything easy and fast!
Kristie is the best! I had a few issues booking a reservation online and she was so helpful.. I really appreciate the awesome customer service! Thanks again Kristie!!!
They're having staffing issues so PS gets a 4 star but Lori was incredibly helpful in getting my unit upgraded and transferred so she gets 5. She was willing to come from a different location to meet me and get everything moved over. Thankful they still have her around, don't know what they would do if they lost her honestly.
I stopped in a few days ago to ask about transferring to a larger unit. I was told I had to move out of my current unit and into the new one by end of business hrs the same day. I confirmed that someone would be in the office on the 30th of December so I could make the move. I drove an hour and a half a nobody in the office during business hrs. Just wasted over 3 hrs of my day for absolutely nothing as well as gas. I also called the number on the office door and spoke with a lady that said" let me call and find out where they are. Was then transferred and voice-mail picked up. I left a message asking them to please call me back asap so i could move. That was 4 hrs ago during business hrs and no call backI'm stuck in a unit that is too small for my needs for another month. I will be looking for a new facility for my storage needs. All payments have been on time or early. Losing a good reliable customer!
Easy to use app....very clean....helpful staff...
Great staff. Dylan answered all my questions and was all around a big help.
The units are clean. The payment system online didn't work, had trouble getting the access code to get in the gate. Texting system doesn't work most of the time. It's challenging but finally got the unit rented.
Autumn was great she helped me figure out the size I needed and prices
Stopped into this location to check what size units were open and to get pricing. I was welcomed by a woman named Shanice! She was extremely helpful!
Thanking Shanice for turning things around at the Bluffton Rd location thank you for being helpful and attentive!
Dylan was very friendly and answered all of my questions.
Autumn was amazing. Made everything easy and was very kind
Should be ZERO stars. No customer service. Office hours are NOT kept with no one on site. Calling the customer service number on the door puts you on perma hold with no one picking up after 20 minutes of holding. I wouldn't store old outdated newspapers in this facility. STAY CLEAR!
Told to contact virtual assistant and tried to transfer to an agent during hours they show available. Was told to try again later. I am ready to cut off the lock and move out. I want out and cancel my rental but I can't get a hold of anyone to tell them.
Jaime is THE BEST CUSTOMER SERVICE REPRESENTATIVE EVER!!!!!! She helps when I forget my account when I don’t have my info, she helps at times I forget my code. I’ve been here for YEARS and she HANDS DOWN is one of the BEST employees so far. THANKS JAIME!!!!!
Lori is always so friendly and helpful! She always takes care of me =)
Really was treated so well there and the lady at the front desk was kind and helped make it quick and easy and ready to go!
They will change the price on you, and insurance is a joke. Please look else where.
Just moved in a unit mid November. Got a notification end of March that rent is going from 178.00 a month to 249.00 a month! A 71.00 increase! No one can explain WHY?? 71.00 a month increase is Ridiculous!! Said someone would call me back. No one ever did. They just sent me an email stating they could not negotiate my rent at this time. Can not get ahold of anyone in corporate (of course). Highly do NOT recommend this storage facility!! Very dissatisfied customer and they don’t care.
Dorinda is awesome and if u need anything she can help you out best place went to so far highly recommen
She was very helpful and polite. She gave the best customer service you could ever ask from any person. And I thank her so much for the help and appreciation. Thank you Lori🥰🤗❤️
I had a great experience with Dorinda! She is amazing and was very helpful and answered all my questions! She treated me like a long lost friend! Very customer oriented! Definitely recommend Public Storage, and if Dorinda helps you, you won’t be disappointed, she’s an added bonus for sure! 😃
Very nice and polite! She was super helpful and informative! She went above and beyond to make sure I was taken care of! I truly appreciate her hospitality!!
Just another unsolicited PSA
Keep your access code for the gate somewhere you can access it — despite the sign saying the facility is open until 9 at night, sometimes, you can't find the steward.
Dorinda was great! Extremely friendly and helpful !!
Sharice was very helpful on switching us to a bigger unit. She was very friendly and she has a great attitude. Would recommend this place to anyone who is looking for storage.
Friendly and great service
The counter person she's great had every answer and made it easy. Thank u
The lady was very nice and helped me with everything I needed
Great employees and they have the best attitude
Darinda is a awesome worker
Easy Quick service and friendly staff
Dorinda was very awesome I absolutely love her vibes very nice and caring person will definitely tell people at public storage and very reasonable place.
Property manager was kind and knowledgeable about all units and pricing. Highly recommend.
Used the facilities here for 3 months. We just retrieved our things to move into our new home. Mice have been in the boxes and chewed through things, and several of the boxes that were sitting on the floor of the unit have water damage and were still damp/moldy when we got them out. What was I paying for? If I wanted water damage and mice in my belongings, I would have thrown them outside in a cheap shed. Do not recommend.
Glad I was finally able to get my lock issue resolved.
The manager showed me some very nice units while I was shopping around. The property is undergoing some preventative maintenance to keep birds away right now, but everything I saw was clean and secure. The area is quiet, and the manager lives on site.
Damecia was very nice and patient with helping me get a storage unit for the first time. She is a W employee!
Great help and service from Dorinda
Great store with great staff. 5 stars definitely 😊
Clean and staff is polite
Awesome lady and service. Thanks Dorinda!!!
Came into the store to browse units, dorinda & damecia were very nice and helpful.
Dorinda & Damecia were so helpful when i came in to just browse for a unit & very friendly!
Damecia was wonderful!! Veru helpful and super friendly!!
I 100% recommend this place to anyone looking for cheap affordable storage units! I had a few questions and Dorinda guided me all the way through and was so helpful!!
Best bang for the buck! Dori is such a blessed soul to work with! Her enthusiasm and kindness are just beyond measure! Thank you!
My experience here was excellent. The guy i talked to on the phone was very nice, understanding and professional. It only took a few minutes to get me started but the real beauty was once i got to the location to finish up paperwork, the employee Damecia( i think she was the manager) was amazing. It did not take her long to get me registered, she was nice and professional as well. I would recommend this place for your storage needs. Thanks Public Storage on bluffton rd
I absolutely am grateful for the best customer service and easy going process that Darenda provided, it has made things a lot more smooth to handle. Thank you for this and highly recommend public storage on bluffton rd!