Public Storage Self-Storage Units at 5020 Bluffton Road, Fort Wayne, IN

Great staff. Dylan answered all my questions and was all around a big help.

The units are clean. The payment system online didn't work, had trouble getting the access code to get in the gate. Texting system doesn't work most of the time. It's challenging but finally got the unit rented.

Stopped into this location to check what size units were open and to get pricing. I was welcomed by a woman named Shanice! She was extremely helpful!

Autumn was great she helped me figure out the size I needed and prices

Thanking Shanice for turning things around at the Bluffton Rd location thank you for being helpful and attentive!

Dylan was very friendly and answered all of my questions.

Autumn was amazing. Made everything easy and was very kind

Should be ZERO stars. No customer service. Office hours are NOT kept with no one on site. Calling the customer service number on the door puts you on perma hold with no one picking up after 20 minutes of holding. I wouldn't store old outdated newspapers in this facility. STAY CLEAR! Told to contact virtual assistant and tried to transfer to an agent during hours they show available. Was told to try again later. I am ready to cut off the lock and move out. I want out and cancel my rental but I can't get a hold of anyone to tell them.

Jaime is THE BEST CUSTOMER SERVICE REPRESENTATIVE EVER!!!!!! She helps when I forget my account when I don’t have my info, she helps at times I forget my code. I’ve been here for YEARS and she HANDS DOWN is one of the BEST employees so far. THANKS JAIME!!!!!

Lori is always so friendly and helpful! She always takes care of me =)

Really was treated so well there and the lady at the front desk was kind and helped make it quick and easy and ready to go!

They will change the price on you, and insurance is a joke. Please look else where.

Just moved in a unit mid November. Got a notification end of March that rent is going from 178.00 a month to 249.00 a month! A 71.00 increase! No one can explain WHY?? 71.00 a month increase is Ridiculous!! Said someone would call me back. No one ever did. They just sent me an email stating they could not negotiate my rent at this time. Can not get ahold of anyone in corporate (of course). Highly do NOT recommend this storage facility!! Very dissatisfied customer and they don’t care.

She was very helpful and polite. She gave the best customer service you could ever ask from any person. And I thank her so much for the help and appreciation. Thank you Lori🥰🤗❤️

Dorinda is awesome and if u need anything she can help you out best place went to so far highly recommen

Awesome

I had a great experience with Dorinda! She is amazing and was very helpful and answered all my questions! She treated me like a long lost friend! Very customer oriented! Definitely recommend Public Storage, and if Dorinda helps you, you won’t be disappointed, she’s an added bonus for sure! 😃

Very nice and polite! She was super helpful and informative! She went above and beyond to make sure I was taken care of! I truly appreciate her hospitality!!

Just another unsolicited PSA Keep your access code for the gate somewhere you can access it — despite the sign saying the facility is open until 9 at night, sometimes, you can't find the steward.

Dorinda was great! Extremely friendly and helpful !!

Sharice was very helpful on switching us to a bigger unit. She was very friendly and she has a great attitude. Would recommend this place to anyone who is looking for storage.

Friendly and great service

The counter person she's great had every answer and made it easy. Thank u

The lady was very nice and helped me with everything I needed

Great employees and they have the best attitude

Darinda is a awesome worker

Dorinda was very awesome I absolutely love her vibes very nice and caring person will definitely tell people at public storage and very reasonable place.

Easy Quick service and friendly staff

Property manager was kind and knowledgeable about all units and pricing. Highly recommend.

Used the facilities here for 3 months. We just retrieved our things to move into our new home. Mice have been in the boxes and chewed through things, and several of the boxes that were sitting on the floor of the unit have water damage and were still damp/moldy when we got them out. What was I paying for? If I wanted water damage and mice in my belongings, I would have thrown them outside in a cheap shed. Do not recommend.

Glad I was finally able to get my lock issue resolved.

Damecia was very nice and patient with helping me get a storage unit for the first time. She is a W employee!

The manager showed me some very nice units while I was shopping around. The property is undergoing some preventative maintenance to keep birds away right now, but everything I saw was clean and secure. The area is quiet, and the manager lives on site.

Great help and service from Dorinda

Shanice is awesome

Great store with great staff. 5 stars definitely 😊

Clean and staff is polite

Was very respectful

Awesome lady and service. Thanks Dorinda!!!

Came into the store to browse units, dorinda & damecia were very nice and helpful.

Dorinda & Damecia were so helpful when i came in to just browse for a unit & very friendly!

Damecia was wonderful!! Veru helpful and super friendly!!

I 100% recommend this place to anyone looking for cheap affordable storage units! I had a few questions and Dorinda guided me all the way through and was so helpful!!

Best bang for the buck! Dori is such a blessed soul to work with! Her enthusiasm and kindness are just beyond measure! Thank you!

My experience here was excellent. The guy i talked to on the phone was very nice, understanding and professional. It only took a few minutes to get me started but the real beauty was once i got to the location to finish up paperwork, the employee Damecia( i think she was the manager) was amazing. It did not take her long to get me registered, she was nice and professional as well. I would recommend this place for your storage needs. Thanks Public Storage on bluffton rd

Great Service

I absolutely am grateful for the best customer service and easy going process that Darenda provided, it has made things a lot more smooth to handle. Thank you for this and highly recommend public storage on bluffton rd!

How much a month

Great, friendly service. Dorinda was very helpful.

Damecia was amazing and very helpful!

Lori was amazingly helpful! Very pleasant and efficient. Thank you so much!

A great place to do business and excellent customer service.. We're going thru a tough time and these girls had us smiling and laughing. Thanks Dorinda

Dorinda at Bluffton Rd. Provided me great customer service this morning in getting a unit. Got a 10x10 and I am happy with the location and size of unit. Very clean property.

Dorinda was wondering

Very great service & very affordable after what i had already experienced at a previous Public storage on (Illinois road) dnt recommend !!! Dorinda was the Best i wish there was more stars She deserves 10 for the out pour of help she gave me. she was on site when i pulled in .and immediately greeted me & answered all my questions as well as concerns she really did go above and beyond for me. I appreciate you so very much Dorinda. ….i left with a Larger unit than attended at a much better RATE . Thanks. Again. Dorinda

The Customer Service i received was amazing. Dorinda was a great help with our needs. We had a hard time finding storage and Dorinda was very helpful and knowledgeable. Recommend Public Storage any day!

Lori is the best!! She is knowledgeable, professional, and helpful.

For starters I rented a 10x10 to store some things but unfortunately I did it online and arrived to a door that was maybe 3 feet wide which wasn't what I was looking for because I need a bigger door way for what I was trying to store. So I went to the office as soon as I seen the door just to see if I could maybe get the same size one if not maybe a little bigger and Mark was working only he wasn't at the office until about 15 to 20 minutes later. He was polite but did almost nothing to try and provide a decent solution his only option was for me to opt in and get a bigger unit for 200+$ a month in which I had to wait 24 hours to even do. So 24 hrs go by I decide to call not once but 2 times and nothing not even a call back after I left 2 voicemails. So I wait another day and I call and get Lori who had wanted me to leave satisfied at any cost it seemed. She showed me 2 or 3 different units for really fair prices and we agreed on one and I was in and out in less then an hour.

Mark assisted me in getting a storage unit on short notice for my daughter who currently in the medical field traveling, and he was nothing but nice and made it very easy to get everything done. He was very helpful and I appreciate his great customer service

Wish it was more affordable. Bit convenient and no complaints otherwise.

Went in to rent a unit, spoke with a gentleman by the name of Mark. He thoroughly explained the process and was super friendly and helpful! I would recommend this location above some others simply based on the service I received!

This facility has incredible property managers… I was assisted two weeks ago by a gentleman named Mark and today by Lori. They both provided top-notch customer service and did everything they could to get me the best rate and in the units I was requesting… Even though they were almost full to capacity. I highly recommend this facility

Mark was SO KIND AND HELPFUL! He knew exactly what I needed and quickly helped me get everything in order. He even helped me move a few things in. Highly recommend!

Stephanie was super informative and made sure we felt welcome. I am glad we had found this facility and I am pleased with the pricing and how clean the facility is . Stephanie you Rock (8 month RE-review ) Corey and mark are so very professional. I have had no issues with management, other tenants, or property issues. I wish it was 24 he access but there is still time . LOL ;) pricing is reasonable. The property is great considering inconsiderate people who leave behind their junk to have someone else throw it away ..SMH ADULTS THESE DAYS . I am sticking with this specific facility for several more than the above mentioned positives 9 months looking good 5star... Lori is such a great addition to the staff here 👏 😀 she is so knowledgeable and helpful love her personality it is very important for this line of work... thabks for helping me with the application Lori I won't ever need to get out of my car to put the code for the gate EVER AGAIN!!!WHOOPWHOOP

Thank you Lori so much I appreciate you helping me out at the end of your day

Facility is always clean an well maintained. Access using the app is easy and convenient.

Thank you lori

I use Pubic Storage on Bluffton Road. Lori is always people friendly!! She helps me out with any questions I have or issues that arise. If you need storage talk to her. She's great!!!!!

Angela helped me set up my first space & it went really smooth and quickly ! Thank you!

Lori was very helpful 👏. Excellent Team player and Dedicated Employee!!!

Lori was amazing and very helpful

Lori and Mark are good people. Both of them treat you with respect and are great at what the do. I highly recommend retention and advancement in this organization.

Amazing Customer Service from Lori! I've been meaning to leave this review for a few weeks. Time got away from me. I'm a long time renter for work who witnessed customer service at its best! Lori was helping an new older customer. She really too the time to patiently answer all her questions. Always with a smile on her face! Outstanding!

It was ok....

Lori helped me amazingly she is awesome and I would highly recommend this location

Pretty annoyed with this place. It’s constant fees and price hikes. They wait until you’ve been a customer for a while and have stuff in your unit before they drop a large price hike on you. Called in was told they would work with me on the price increase. Never heard back from them but sure as hell got a larger bill. Can’t wait to be done with this place.

Super service

I was very very satisfied with everything!!! I will recommend you to my family and friends!! Thank you

Very helpful, Corey and Mark were very helpful and friendly explained everything that I needed to know. Definitely would recommend!

In a stressful moment in my life to move and get things straightened out, Corey & Mark at Public Storage went above and beyond to make sure I was taken care. They helped me find the right size storage unit for the amount of items I had. I would recommend them for any storage needs.

My experience at sign up time was fantastic. Corey is very knowledgeable . I felt confident using this facility to store my belongings.

Very helpful and polite and the gentleman I will be doing business with you in the future that I have in the storage Cory thank you

Corey is the hardest worker there!!!!!

Corey went above and beyond. Very pleasant and answered all of my questions. An asset to this company.

Went in to buy some boxes, and Corey was a huge help! Would absolutely recommend!

I stopped to compare prices and spoke with Corey. He was very knowledgeable and helpful with all my questions! I would highly recommend!

Corey was vary helpful and vary nice !!

Mark was very helpful getting me signed up with a storage unit! I would recommend this location

Mark was very helpful! & had a quick reliable experience. He was very educated on the process. Made it for a smooth transition. Recommend this location! Super easy to set up a reservation online ill at least save you 10-15 a month.

Typical storage unit that has a security fence/system to access

Was just helping a friend move stuff seemed OK place. my friend on the other hand says this place is horrible with policies that make no sense and constant rising prices

Corey was wonderful patient and very quick saved me some money too 🙂 Thanks Corey 🙏🏽

Friendly & Helpful

Great place to rent a storage unit.

Amazing customer service!!! Mark was very helpful and patient with me. I was having a bad day when I rented my unit and he was very kind and made my day better! Thank you so much Mark, you are very appreciated!!!

Way too expensive storage units and prices increase frequently.

Absolutely fantastic service! The unit was better than I expected and the guy in the office was friendly and helped with all my storing needs.

Everyone I talked to and worked with was so nice and polite and helpful. Cory is the best!!

Great experience with employee named Corey. Great service and an easy process throughout, will definitely return.

Very friendly and gave me lots of options and preferences based on what I needed. Highly recommend. They also are taking social distances measures and I appreciate that :)

Great service, I contacted them & they got me all set up that same day & started moving things into my unit within an hour! HIGHLY RECOMMEND‼️

Mark and Corey were very nice, was very satisfied with service I received.

Very friendly great service and easy process. Thank You. Stefany.

Joanne was awesome customer service person she was always friendly and helpful

Worked with Stephanie on my last visit. Was having some difficulties, and as always, she was very helpful

Joanna is exceptional. Amazing customer service. Always puts a smile on your face. Give her a raise!

Stephanie helped me enormously with my emergency move...she did everything except unload!

The staff here never disappoints. Keep up the great work guys!

Been here for awhile now and I couldn't be anymore impressed.

Joanna was awesome on caring for me today...felt well cared for .. thank you very much

I just received the most amazing service from Stephanie today. She was very kind and extremely helpful with my emergency move. Thank you Stephanie!!!!

What are the monthly late fees

Joanne carefully and competently helped us meet our storage needs in a timely manner

Awesome people every time I walk in I get a smile , super helpful they can answer all the questions you have. Fast service . They make it simple for the busy people . Great prices as well♡

Joanna was great. The factory was very clean and secure

Joanna was very pleasant while setting me up with my unit.

They are extremely nice Mark and Joanna could be apart of my team... Any giving day.. My visit with them was very pleasant and easy going ... I would recommend them to the public..

Joanne is nice, courteous and provided me with excellent service... She was so helpful and made sure I had all of my storage needs taken care of before I left...Thanks for your service

Excellent customer service on a consistent bases, it's just great doing business with them.

Joanna was amazing. She was very sweet and made sure I had everything I needed for my unit. Thanks Joanna!

Joanne was so friendly and helpful. She took the time to explain everything to me..And made sure I was good to go. Was a great experience overall.

Joanna was very friendly, she gave me plenty information and she was very helpful.

They drove me around looking at a couple units. They were very helpful. Couldn't reserve a unit but they allowed me to reserve one that I'll need soon.

Do you have 20"x20"x14" boxes? It can be up to 204" tall but 20x20.

Joanna is very nice and very helpful.

Very clean and the young lady that assisted me (Miss Joanna) was very helpful and knowledgeable!!

I called for information about a storage unit due to a possible relocation to Ft Wayne. I spoke with Joanna and she was extremely helpful in easing my mind and worries that come with moving to unfamiliar territory and needing somewhere safe for my belongings.

Great place excellent service joanna was very nice and was very helpful I have a few friends that are gonna be moving soon and told the all about Public Storage thanks again.

The 2 employees working were very friendly and knowledgeable. Thank you Mark & Joanna!

Great Atmosphere! Clean facility! Professional people! Joanna was awesome! When people need storage I direct them to this location. 10/10

Joanna is AWESOME!!!! I have had the best experience possible due to her extraordinary customer skills and her patience!!!! She has been the most polite and caring person I have met here at this Public Storage location. I have been a customer for over ten years and in the same unit G286. My father passed away back on March 27th, 2010 and there has been some tough times for me coming and going in four different houses and since I have met Joanna she has gone above and beyond to make sure that I am taken well care of... Joanna goes the extra 100 miles to put a smile on my face when I come in to work on my unit. She has been a hard worker every time I see her constantly staying busy. Thank you Joanna and Public Storage Bluffton Road for hiring such an Amazing woman!!! She deserves a raise for sure!!! God Bless the entire team of Public Storage and to All of those who are still renting here!!!

I was looking for adequate storage and Joanna was very helpful. She walked me through a couple of options and discussed what was right fit my needs. I would recommend to others to try this location. Thanks Joanna!!!

Both mark and Joanne are very helpful and friendly with great customer service skills

Joanna and mark were great. Both very helpful. And very friendly. Will recommend for others to use public storage.

Joann and mark are very helpful people kind I'm willing to work with you keep up the good work

Joanna was super nice and very helpful. Thank you for all your help this evening.

Joanna has great customer service.

Prices continue to go up the longer u have a unit, expensive!!

Great place to store your stuff

Thank you Joanna 💯

Joanna was awesome ..did a great job was very helpful great customer service ..

Joanna was a great help during the time period I was there!! Exceptional customer service.....

Joanna is absolutely fabulous and is such a delight! Will definitely be recommending this storage facility!

Joanna is wonderful. I appreciate the tips she gave me when showing me my rental space. I really appreciated it!!

Lotta help and support

Joanna is very professional and very helpful

Joanna has been very helpful several times and does her best to make customers feel welcome at all hours of the day! She deserves the best!

Joanna made it so easy to set up a rental with Public Storage. She listened to our needs, explained how everything would work in great detail, and was super friendly and personable. Public Storage is lucky to have such a great employee.

Quiet, spacious.

Joanna is very professional and helpful. Give her a raise! 😁👊🏻✌🏻

Joanna was simply marvelous. She helped me get everything done and sorted in a professional manner and had a great disposition to boot. Highly recommended.

The lady that opened Friday March 8th was really nice

Joanna was very professional and gave us great tips. She made me feel like a friend instead of just a tenant.

Joanna is extremely wonderful!!!!!! I have a welcoming greeting when i walk in and i do not feel rushed while she is helping me.... Thanks joanna ur the best!!!!!

Joanna gives great customer service

Always pleasant and friendly. Professional and clean

Joanna has a great personality, and is very helpful. She is great

Quick and speedy service with a smile and great attitude

Amazing, super nice and clean!!!😊

Joanna helped me threw this storm!! Took her time and explained the entire process! I appreciate all he help!

Just helping a friend move stuff in.

Joanna was very very helpful and nice. And beautiful young lady

Joanna was amazing very helpful got me done quickly absolutely reccommend her

well maintained office people were extraordinary very helpful Joanna was my contact and she really knew her stuff I give her a 10 star

Do you have to register to go to an auction

Everything was easy and manager was nice.

Great storage unit excellent service and the manager Joanna is very professional

I would recommend this place and the workers are very nice

Joanna was amazingly helpful and sweet thank you!!

Joanna was great she took the time to walk to the unit and show us around. Packing tips were discussed and she was all smiles.

Joanna is the best.

Joanna was excellent she explained things throughly and even made sure my code worked and personally took me to the unit and showed me the sizing to make sure ok!! Proffessional and Friendly!!

Joanna was extremely professional. She was very nice a courteous. She is an enormous asset to the Public Storage organization. She is why I am giving 5 stars.

Leslie is totally amazing! I would definitely rent from this location again! Thank u Leslie for all your support when I needed it most😘

Joanna was very helpful and really nice. She made sure that I got my unit fast and made everything easy for me.

Leslie is always friendly and goes the extra mile to please her customers. She is Great! I never dread going to pay my rent. Sometimes if I'm having a bad day she will cheer me.

Leslie has good service.

Wonderful customer service, Leslie was helpful with all my needs...

Ms. Leslie was very knowledgeable & very helpful in answering all my questions in a timely manner

Move in is $1 but ended up be $57 after all the fees then was told I was suppose to pay rent on the 29th thought it would be the 30th because I moved in on the 30th of the last month so they charged me $10+$30 late fee so I paid for another month right then on that day $170 and she said she would get the late fee removed because I was unaware. Come to find out they call me a week later saying I owe $60 in late fees because she couldn’t remove it and added on another $30 for not paying that first $30. I would have paid everything that day if she hadn’t tried to tell me she could take it off and clearly couldn’t. Ended up paying $290 for 2 months of storage 4/30-6/29 thank god I got it out ASAP cause my next bill was another $160 wayyyyyyyy too high per month don’t go there!!! And they close at 9 other storage are open 24/7

Was working with Leslie, amazing personality, very helpful.

Steven and mark were very helpful during my experience here at public storage

Great and friendly manager. Very helpful and extremely nice

Great customer service was able to get my account situated and squared away from a previous PM issue. Thanks PS!!

Great help, good hospitality.

Leslie was wonderful and funny. Great customer service and a smile.

Wonderful customer service from leslie and mark. Highly recommend!!!

Leslie was nice, courteous, and very helpful. Her knowledge of her product is spot on. I'd recommend the facility to friends.

Leslie was very patient and kind. It was easy getting the unit and also moving it in. Thank you for your customer service, it was stellar!

$87 for a broom closet.... Find a different one if possible

They were extremely polite and very helpful answered all my questions and had great attitude Jessica and Leslie were GREAT hires!!

Jessica was great!! Helped get me the right size storage for my needs!

jessica was so helpful and made the rental painless...

Jessica was amazing helped my fiancee and I find our storage unit. She was incredibly friendly! I'd totally recommend her!

Leslie was very awesome and hopeful it was my first storage unit she was very nice and always had a smile and full of energy thank you so much public storage was very helpful thank u

Jessica was extremely helpful and pleasant to work with. The rental process was a breeze and took no time at all.

She was very polite and definitely went the extra mile to help me! Great work

Leslie and Jessica are the nicest people I have ever talked to at a business. They really do care about their customers and their place is always clean and tidy. Thank you so much for having employees who truly care about their jobs!

Awsome service Jessica is DA BOMB

Very nice staff but moved out due to increasingly high rent.

Leslie was very helpful and knowledgeable. I would recommend this location do others.

Leslie was very professional and very knowledge when it came to getting a unit.

Jessica was sooooo much help! I loved the way that she communicated with me and helped me! I f you ever need a person ask for Jessica she is the THE BEST!

Nice people

Very friendly staff

The staff here were so friendly and professional. Thank you so much Leslie and Jalisa for. your help T.

Jalisa and Leslie provided me with excellent customer service today. They both went well beyond the call of duty to assist me.

Public storage is a great place to store. the manager Leslie is wonderful and very helpful. I would highly recommend! Even though I store my belonging at the Illinois Rd. location, the customer service I receive from Leslie and the staff at the Bluffton Rd. location is second to none!!!!

Leslie’s customer service is great she was very helpful in answering all my questions.

I really enjoy my experience coming in and especially my dealings with Ms. Leslie.

i had to do a review on The blufton rd. Location this place is wonderful,always clean....I want to really recommend Leslie she is great with working with people nothing bad to be said about this location

Great friendly staff. Answered all my questions. I will tell all my friends to visit Leslie at bluffton rd public storage.

Leslie was great and communicated with me like a real person and not just a customer she was great!

Laura was awesome and very helpful!!

Very friendly staff, always ready to answer questions. Units are very nice and solid. Would highly recommend to anyone looking for moving supplies or storage solutions.

Leslie made my first storage rental so easy. She was very knowledgeable of the property and explained everything very clearly. She made me feel confident in my choice to store with Public Storage. I would definitely refer anyone looking for a storage unit to go see Leslie at the Bluffton Rd location.

I like to say that the ladies at the 5020 Bluffton Rd. location "Leslie & Judy" are far "Over-the-Top" on there performance there. I have been Well Please and Serviced at every visit I have had there with them. Many times greeted with a warm smile and great conversation on current events. Keep-Up the Well Accomplished Work, and I Look Forwards to continuing doing business with Leslie & Judy there. 😉

Leslie was very friendly and made the rental process a breeze. The property appeared to be clean, well kept, and well lit which made my choice to rent at this location easy.

Leslie was AWESOME! I was organizing from long distance. She really worked with me and everything went flawlessly. I can't thank her enough!

Leslie provided very, very helpful service and has a great facility.

Was a great pleasure. Leslie was a great help and got me what i needed.

Leslie was very helpful and friendly, One of my keys didn't work and she got me a replacement right away. I definitely recommend this place!!

Was very pleased with the service...especially Leslie she was always pleasant and helpful. If ever needed would use again.

Leslie @ Blufton Road is awesome & has excellent customer service skills..she always deals with the customers in the building, on phone & walk ins in a timely manner & patiently..

Your site was clean... Leslie has been a joy to work with. Her helpfulness has been invaluable in my move to the Fort Wayne area.

Leslie is one of the nicest people I've met working at one of these places she gets my bill played quickly so I can carry on with my day and when someone backed into my door she got it fixed really quickly.

Leslie has been an absolute pleasure to work with! She's helped me on multiple occasions, always polite and resolves any issues immediately! She even introduced me to her area manager! Talk about the red carpet treatment! Highly recommend!

Helped a friend moving stuff into storage here. Pretty quiet and secure place. Excellent customer service from Leslie! I would definitely recommend this place if you need some extra room to store stuff

Leslie is awesome she helped me with my situation of needing space to store my belongings I love her to death I have made a friend from having a storage at this location !!!

This is my first time ever using a public storage!! Im glad i picked the bluffton rd. Location! First let me say the customer service was awesome! We were serviced by Leslie she made sure we were situated, checked on us to make sure we had enough room or if she could futher assist us with anything to let her know! The bluffton road location had the best prices that we needed @ that moment and were happy we've chosen that location!! the enviornment was extra clean, the drive through the units were spacious enough to past other cars OOOhhh.......the bathroom smelled like flowers!! (Not a public restroom fan!) But if ever in the area i would go their instead of somewhere else!! (Sorry) I'd rate and give this a 10 star but the options only let u choose 5! * Thanks Leslie * & thanks bluffton rd. Public storage!

Thank you, Kathy for your help! You were awesome!

I would like to thank Leslie for her help with securing a storage unit. She is awesome! She was very professional and provided GREAT customer service. I had a pleasant experience working with her and would recommend this location to everyone I know who may need Public Storage. Thanks again Leslie! :)

Leslie and Cathy are wounderful every time i come in and are perfect help.

I had made a reservation online I received a phone call from Kathy with in 2minutes of submitting my reservation! Thank you very much!!

Leslie was very friendly and professional. She had great knowledge about her facility and products. She made obtaining the necessary supplies, and moving my things to storage a breeze!

Very friendly service and great help.

Leslie was awesome, I made a reservation online and she got back with me within a hour. When I arrived at the facility she was very professional and helpful. Will definitely do business with her again!!

Leslie was very helpful and knowledgeable when it came to the options available. She was very quick to get the job done effectively. Great job and thanks so much!

Worked with Leslie whose knowledge of the facility was great. She was very helpful, friendly, and efficient.

My assistant, Leslie was extremely helpful and courteous. She helped to get all of my storage needs met. Kudos!

Leslie was amazing!! very friendly, professional and efficient! best customer service!!

The property manager was very nice and friendly! I was in and out and done with my paperwork quickly.

Leslie was really nice and got us in and out of there

Willie was one of the most efficient workers I've had the pleasure of doing business with, fast and reliable service.

Over the past year I have been working with this Public Storage location on behalf of one of my clients. I have always talked with an individual named Willie and he has always been very helpful, professional and courteous in all of our interactions. As long as individuals like this are working here, I would definitely recommend using this location to others!

The woman in the office did a great job helping me out today

Willie was a great help to my wife and I finding a storage place. He was very polite and courteous.

Willie was very professional when we came in to get boxes. I'm coming here when I need supplies

Willie was a lot of help. It was my first time renting a box, but he was very kind and patient with me :)

Jessica and Wendy was great today

Willie was very sweet I forgot my wrapping paper and he called and reminded me he could have held it and not told me but, he decided to call me. You have very honest employees they are the best.

Very helpful, clean secure units, great experience

Willie was an excellent young man answered all my questions about my daughters unit.

Aneadra, was very helpful in making the renting process very easy and understandable.

Great service, and Aneadra was awesome with explaining everything.

Aneadra was very helpful & very informative!

It was very professional ...understanding from..Aneadra

Service was awesome! Aneadra was a great help and in timely matter! Highly recommend!

Aneadra was awesome! Very helpful! Thanks!

Aneadra was very kind also really helpful. Gave us full description of our unit, and also of public storage itself. She was excellent and explained everything so well! Thank you !!!

Ms Talitha Hill was awesome in helping me

Aneadra was amazing! Helped me with everything I had questions about. Would highly recommend anyone to her. Top notch customer service

Awesome all aneadra is awesome

Wendy was very nice and helpful in getting me set up. She was able to answer all my questions. The pricing is really good for the unit. I am happy I chose to use this business and I recommend it for others that are looking for a good storage company.

Very positive experience. Aneadra helped me get our unit set up back in June, and was very friendly and knowledgable. She was honest about the realities of storage (for example, boxes are sitting on cement - it's a good idea to put them on an extra layer). Even though it's just a storage unit, I felt welcomed. When we moved out four months later, it was quick and easy to close out our account. I swept out our unit since I had heard other places required that, but Aneadra told me, "That's my job!" If I needed storage again I would definitely return to this location.

I have used this location several times and always have a great experience. Staff is very friendly and helpful.

Aneadra was absolutely fabulous. She was very respectful and helpful. I appreciate her positive and upbeat attitude. I would definitely recommend Public Storage location at Bluffton Road in Fort Wayne IN to anyone.

Has a great time

Aneadra is a great person and provides wonderful customer service. She is always very helpful.

Aneadra was a huge help this morning. Great customer service!

Sweet Services!!!

I was slightly sceptical about leaving my things in a public storage center due to past issues. However, the moment I needed assistance Aneadra, spelling might be wrong, helped me with everything I needed and was very knowledgeable about every question is asked, I was extremely inquisitive so I am very glad I talked to someone who actually knew what they were talking about. She seemed to be very sympathetic to me being hesitant and was extremely helpful in making me comfortable with the storage center and giving me information on how my things would be protected. I have no doubt now that my possessions are in the right hands. She was amazing with the set up, and I would recommend Public Storage to anyone now. They actually care!

Shannon was wonderful when we came in for our storage unit. She was very informative and gave us extrodinary customer service. I recommend public storage just because of Shannon. Thank you for setting us up right!

I've been here for over a year now and Stephanie has been very helpful and honest as an employee to your office on Bluffton rd. Great with costumer service!

I had a great experience with Stephanie today at Public Storage . She is very friendly & informative ..

Stephanie was a very big help. It was my first time renting and she was very helpful. Excellent customer service.

Stephanie was a great help today, with finding out what I needed.

Stephanie was quick and courteous!

Stephanie was the absolutely the best help. Quick and simple service, everything explained and very accommodating!

Stephanie is awsome

great customer service and they saved me a dollar or 2

Everytime I come in to public storage I am greeted with a freindly smile and warm welcome! Stephanie is a very pleasant young lady has by far, the best customer service skills i have seen in a long time! Keep up the good work Stephanie! Thank you!

Stephanie was extremely helpful and professional! Two thumbs up! :-)

came in to by merchandise and Stephanie was awesome in helping me out

As a first time user of a storage facility , I can only give Stephanie the highest of praise . She made it a smooth easy and enjoyable process and would recommend PS to anyone .

I came in to get a storage unit and Stephanie assisted me and she was a great help to me thanks public storage

Stephanie and Pauline both very helpful and professional. In and in 15 minutes. Facility was very clean and well maintained.

Came to make a payment n Stephanie was a great help n sigh me up for auto pay... great

Super friendly staff (Stephanie is the best!)

Stephanie Was such a big help today when I went in the store in search of some boxes for my move. I was very pleased with my service. I'm sure it took longer than she expected, I was so undecided, she was very helpful and patient. Would recommend anyone and everyone to come see her for their moving needs. A++++ service:))

Pauline was great!

Stephanie was one of nicest professionals I have ever dealt with!!!

I came in stephanie was really grwar and friendly, really great experience!

Came in to make a payment and Stephanie was awesome. She signed me up for auto pay. And now I can win 1000 dollars. Who hoo

I called the other day and talked to a Miss Stephanie. She was so polite and answered all my questions. Best customer service I've had in a while. Thank you!

Stephanie was very nice and interested in me as a customer. She made me feel very welcomed and explained everything in a clear manner. I will definitely come back to rent here if needed.

Pauline was very nice and covered everything completely

Stephanie was Friendly and helpful a great job. I feel my stuff will be in a good home here.

Stephanie was extremely helpful and friendly. She made it very quick and easy to get my unit and made sure everything was in order. I would definitely reccomend Public Storage on Bluffton Road to anyobe.!

Stephanie was extremely helpful nd knowledgeable I would definitely recommend public storage.

Stephany did a wonderful job explaining everything. Very personal.

Came in to rent a unit. I was really impressed how Stephanie was awesome and very friendly.

I came to Public Storage to rent storage and Stephanie was very helpful!!!!!

I came into Public Storage to buy boxes and Stephanie was super helpful! When I move into my dorm next year I will return!

Pauline & Stephanie were absolutely phenomenal! They were very knowledgeable, and I was in and out quickly. Both were courteous, helpful, professional, and polite. It was one of the best experiences at a retail establishment that I have ever had. I would highly recommend Public Storage at this s location for the staff members alone! Their golf cart...did need w little help though unfortunately.

Pauline was so nice and very helpful

Stephanie was helpful and informative, made me a true new customer to public storage. I have never rented storage, and will return as a public storage renter in the future.

Phenomenal customer service from Pauline. Friendly, speedy, very accommodating!!

Paulina

Stephanie is fantastic! I'm so glad to be moving over to this unit from a competitor. Customer service is amazing!!

Great!

Stephanie and holly were both amazing, they were really nice and helpful with anything that I had questions about! I will be back if I ever need storage again

Stephanie was great!

Stephanie was great in her service

Stephanie worked quickly, efficiently, and was very friendly.

Service Was Great! Stephanie Was Extremely Friendly!!

Quick, kind, and very reasonable prices! Thank you Janel!!

Stephanie was an outstanding associate. She greeted me with a great smile and was pleasant and courteous in getting the rental transaction completed. We first discussed what unit would best fit my needs, then inspected the unit to ensure it was suitable in size and location. We then filled out the necessary paperwork and she went over the lease agreement and payment schedule. She mentioned products available for the move (boxes, padlocks, etc.), in a helpful and informative way without being pushy. She suggested I try the gate code to make sure it worked. The whole process took less than half an hour and I was able to unload my first truckload immediately.

Stephanie was very pleasant and was a great help in offering me the best customer service I appreciate working with public storage

Janel gave me quick and efficient service. Thank you. :-)

I was helped by Stephanie at another location on Illinois Rd . She was very helpful and thorough. Awesome worker !!

Stephanie was such a wonderful help when I went in to price a storage unit thanks so much Stephanie for all your help :)

I was very pleased with the help I received from Stephanie. She was very helpful and knowledgeable and friendly.

Just rented from stephanie and ill recommend a friend👌👌

Stephanie was a great help with everything I needed she was a very nice person gave me all the info I could need.. very much recomended!!!

Stephanie was super nice and super helpful!! Awesome sauce!

I dealt with Stephanie at a previous location and she was great so I'm thrilled she is at this location because she's the best property manager in the area.

Went to Bluffton road and to my surprise Stephanie Lamley had switched offices. I had such a pleasure working with her at her previous location and now at Bluffton road. She is very personable, knowledgeable and professional. I would definitely rent again with public storage due to Stephanie being so great both times I have worked with her.

I have been with Public storage for three years now. When I first got the unit it was 1$ for the first month. After three years they make the bill go up not once but twice a year. I am now currently paying 152.00 a month!!!!! Outrageous..... so not only do they keep jacking up the price, I went to my unit this December to get a few things out because it had been there so long and low and behold guess what I find???? Freeking roaches, yes cockroaches through my entire unit...In the boxes just everywhere!!!!! So I proceed to the front desk to tell them about what I found and she tells me that "OH, I've never heard of that!!!" And then she proceeds to give me roach traps that she conveniently had in her office!!! That place is a joke and all my things are ruined because obviously they don't append the extra couple dollars to ensure that the property is clean. I am outraged by this and I am damn sure that if they were in my things they are throughout the entire block...... And you wanna charge me 152.00 a month after 3 years and now ROACHES....!!!!!!!!! Completely a bad experience...

I had a wonderful experience with Paris. I was having trouble with my lock and then I eventually broke the key off in the lock. I went into office and talked to Paris to see what my options were. She stopped what she was doing and took care of me right away. The lock cut was very inexpensive and she set me up with a new lock. Very pleased with the results and how eager she was to help me.