Public Storage Self-Storage Units at 9915 Allisonville Road, Fishers, IN

Extremely helpful staff, polite and knowledgeable.

Amber is very helpful! She is always answering my concerns and with a smile!

I have never had to deal with storage in my 47 years here and let me tell you Amber answered every question,calmed my fears and you gained a customer from the experience! Thank you so much!

The staff is awesome! The property is clean! Highly recommend.

Thank you public storage! I will continue to use you in the future! The facility is clean and safe! And the staff is wonderful! Amber and Zack helped me tremendously!

Great people to do business with always

Amber went above and beyond! Her customer service was excellent and I'm so happy I chose Public storage! Thank you!

Everybody should have an Amber on staff, her customer service is spot on and she is always smiling, pleasant and helpful. Grounds and units are clean and well cared for. All around plus if you have to have storage.

Easy access and clean units. Great front office staff. Zack answered all of my questions and was very knowledgeable and helpful.

Amber and Zack were able to handle my situation in a professional manner.

Amber and Terri are simply amazing! Any issue that arises they have both handled the situation timely and with excellent customer service! Thank you both for all the continued help!

Thank you for the great service! Always pleased with my service!!

Amber was absolutely amazing! She answered all my concerns and I can't say enough good things about the process! Thank you again! I will continue to use Public storage due to there fantastic customer service!

Terri is legit the most amazing human. I was so stressed about my storage and she absolutely put my mind and soul at ease. She's a real one. This place is secure and wonderful and I cannot recommend it enough!

Terry is one of them angels that you can’t see her wings but you can tell by her beautiful heart and always willing to help. She went beyond and above just to make sure that everything works for me the way I want it.. Terry you ROCK!!!

Thanks for the great Customer Service!

Nice

Amber was professional and friendly. My experience was very easy and pleasant. I will continue to use public storage in the future!

Terri was a great help. Talked very highly about the morale and the people she worked with. A very pleasant experience for my first time with public storage!

Very pleased...Amber is terrific!

I worked with Terri on Allisonville Rd. She was awesome and very helpful!! I’ve had my storage well over a year without issues.

Thank you Amber and Public Storage for all the help! Customer service has always been fantastic!

BY FAR the most money hungry, scammy, and non-secure storage facility you could ever use. My father had a unit here and passed away a while back. I inherited the unit and paid for it for well over a year, and was listed as an authorized user of the account. Despite all of this, and providing a death certificate on my first visit there, I was refused access for months on end and was told I would have to send off a paper to be reviewed for up to 45 days before getting access. Seems like a pretty good way to get me to pay another months rent if you ask me. They even went as far as to add additional locks to the unit after I called and let them know I was on my way with a rented U-Haul, despite not doing this during the 9 months prior in which they were already aware of my fathers passing. After finally getting access to the unit, just 3 days before moving out of state, we empty and remove all but a few totes and a small table from the unit. I leave it unlocked so that we may come back to remove the other items if we wish, but we didn’t care what happened to them. Since then, I’ve received 3-4 calls from the “managers” stating that they need the unit emptied out completely or I will be charged an additional $250 for them to remove a few small items. I’m paid in full until the end of the month and have never once agreed to any of their terms and conditions, but they still attempt to force them on me. This place has a grand total of probably 5 cameras at the whole location, does not give a damn about their renters, and only hires entitled people who get off on having some form of power over the average customer. AVOID DOING BUSINESS WITH THEM AT ALL COST

Got email rent due for next month already on the 12th of this month!

Very professional.Easy access to the facility and will work with you if you have any problems. Rates are very reasonable

I had a wonderful experience working with Amber. She was extremely patient with my husband who is visually impaired. She took the extra time to make him and myself feel comfortable. Thank you Amber and Public Storage

I worked with Amber at the location 9915 Allison Allisonville Rd.. and When I tell you she was AMAZING!!!! it's an understatement!!! I searched a bunch of places... and the best thing I did was land here... Great price for my unit..and I am very pleased... She deserves a raise!!!! Thanks Amber/ Public Storage... -great hire

Angela was AMAZING! I was trying to help my buyer rent a storage unit and no one could understand what I needed. I finally reach Angela, who is located at 9915 Allisonville Rd. Indianapolis IN. She went out of her way to help me and my buyer rent a unit. Then I purchased wrong unit and she had it fixed in 5-min. Angela is AWESOME!

We had an unusual situation that required extra paperwork. Amber was amazing. She even checked on us through the 3 days we were there working on these lockers.

Linda was so helpful and even stayed after to help get me situated with my new unit. Fantastic service and so easy!

Very helpful service today! Worked with me to switch units to better meet my needs. Terri was extremely friendly and accommodating. Definitely glad that I am storing my stuff here!

Amber is awesome

Amber was very nice and helpful!

They have awesome service up here

Amber was SUPER helpful in helping me upgrade my space. They even stayed a little after 6

Very helpful. Ms. Linda provided great customer service

Linda and Teri were extremely welcoming and helpful. It’s nice to be greeted with a smile. Wish I could give them 10 stars.

Very friendly & pleasant & knowledgeable

Awesome

Came in to make a payment for my employer and didn't realize that her unit was at another location. The staff there were very friendly and helpful. They were able to process my payment anyway, and saved me a lot of time and hassle. Thank you!

Great professional service!!! Highly recommend.

Fantastic storage facility and great staff!

Linda was fantastic and helps us get everything set up with ease.

Awesome

Latasha was very polite and answered all my questions that I asked her and she was very helpful

Awesome

Thomas is the best sale associate Public Storage has hired. He is pleasant, hard working, and extremely helpful. He always returns my calls and helps with questions concerning my storage and payments. HE IS NOT LAZY. The company needs more individuals like him.

Had a few issues some was resolved still waiting on the results but they are very professional

Terri is awesome! She was a huge help in finding a unit to meet my needs and her personality really makes you feel like you made the right choice. Wonderful customer service!

Terrible storage facility. Uneven roads throughout, like will destroy your loads bad. No gutters rain pours on your entrance when carrying in and out. Terrible. Tight spaces all dead ends hard to turn around. Expensive as hell.

Entirely too expensive. Its only because its in Hamilton co.

Poor service over priced.

Prompt service and great customer support!

Linda was very helpful and sweet! Helped me with everything I needed.

Linda was very accommodating and very friendly! Definitely will recommend. Update 2021: used this facility for two years and had no problems. Linda was again very helpful!

I highly recommend this facility. It is clean, safe & easy to access. The manager Linda, especially, is a true asset. She is pleasant, knowledgeable and helpful. I am a first time unit user who has mobility issues. She helped me with my tarp, the website & choosing the unit size. I very much appreciate this excellent service. Kevin has also been very helpful.

Great location, service, and staff!! I have stored a vehicle over the winter the last two years. I have been very happy and highly recommend.

When I moved my stuff in, I encountered an issue. Linda resolved the issue quickly and professionally. Her solution exceeded my expectations. When I moved out, she was very quick to get me processed and on my way. I am a repeat customer and because of Linda, I will continue to use this facility as needed.

Great customer service. Very friendly and helpful. Never any issues with my storage space.

5-Star for the check in process. Linda was knowledgeable and very helpful.

The lady who was there when my wife and I visited was very helpful with plenty of information to help us decide. She showed us a storage unit of the kind we wanted along with prices. Having someone who pays attention to your needs goes a long way towards you feeling comfortable about the safety of your items being in their facility.

Wonderful service and quick. Very virtuous and respectful.

Best of the best! Easy and pleasant transaction. Highly recommend!!

Kevin was very helpful and accommodating to all of our storage unit needs! Would recommend this facility

Our move-in with Linda was great but whoever she has working the desk now (an older African American lady), was extremely rude. We had issues with pricing as it varies every month per my bank statement and we decided to part ways. Did everything online and was told to turn the keys and lock in. That's what I was doing. Kept saying she didn't care what I was supposed to do and said to keep them. Glad we moved our stuff elsewhere.

Linda is the Greatest. Very helpful and Nice. Best experience at a storage place.

Great Job

The best Storage place in Indiana! Great customer service, and wonderful Manager (Linda)!

Linda was great! Very helpful, understanding and kind. Highly recommend!

Linda was a big help and made sure I had everything I needed. She made the process super simple.! I feel confident storing here

Linda was extremely helpful! I look forward to doing business long-term.

Highly recommend this storage facility! Linda was very helpful and easy to work with throughout the whole move-in process. She really made my first storage unit experience extremely easy and stress-free. This facility also provides convenient access and clean units!

Linda is great! Very helpful and a pleasure to work with. Feel good about keeping our stuff there.

Kia did a great job assisting me, and she has a great personality

Linda was great. She made sure I had everything I needed since it was my first time renting a storage unit. She is very pleasant and did an awesome job!!

Clean, friendly and knowledgeable. Am going to use them for a couple months.

Kia was amazing! Thanks for all your help!

Kia is the best! She went above and beyond!

Kevin and Linda were very kind, courteous and efficient as we closed out our account. We have been customers about four years this time and used this unit in the past. Always good service. Very nice service spaces.

Kia was great!

Awesome experience. Very helpful!!!

10/10 Kia was very helpful!

Staff is always friendly and helpful. Have had stuff stored there for a quite a while. Facility is always clean and well lit

Kia was a great help and very pleasant!

Excellent Customer Services. Thanks Kia!

Great service and nice people

Came by to see a storage unit and Kia was very helpful showed me a unit she went out her way to help me measure the unit very great customer service she should be the manager running this place

Came to pay my bill and Kia was very helpful and polite. Wonderful customer service

Kia was very helpful in getting everything set up!

Linda has made this experience amazingly easy- and helped us work thru having an account in both IL and IN. Without her assistance, great customer service ease of access i would not have bothered to write a review! On site, Kia and she made us feel welcome and on-boarded us thru payment, temp gate access when moved in early and even met us at our unit to ensure all was well! Seriously- if only every experience could be so seamless :)

Great service! Linda was always there to help and share expertise. Staff was very friendly and helpful.

Great service! Thanks Linda and O'landria!

Great location and great employees! Linda and O’Landria made starting the process easy and quick. I feel my stuff is in a secure and clean spot.

Great help!!

We had an inside space here and everything was clean with the lock waiting for us at move in. Any time I had to have contact, the staff was very polite and well informed to answer my questions. If we need a storage space in the future, we would not hesitate to use them again. Thank You for making the check out quick and easy.

Kia has been really helpful and made everything very easy. Totally satisfied with the service. Thank you so much!

Speedy, friendly & informative service by Kia. Clean spaces & very secure!

Linda and Kia were super helpful. 100% recommend!

Great service. Very friendly staff. Secure premises.

Kia and Liz were EXCELLENT! 😌 They made sure I was taken care of and made it super EASY for me to rent a unit. Thank you guys!!

Kia did great!!

Liz, Kia, and Linda are awesome!!

I've been a customer for many years at this location and I've never seen such an OUTSTANDING worker as Linda. Her dedication and sincere assistance to satisfy all the customers is unbelievable. I am trying to hire her away from there but she's too pleased with the way she's treated by her Management team. Regards, BiLL Kinghorn

Awesome people to work and deal.

Kia will make sure she goes above and beyond for a customer she should definitely be the manager running the place 😊

I had a very positive experience and got a great, competitive rate online.

Linda went so far above and beyond I'm still telling everyone I know about the experience and will probably continue to do so for quite some tome! Your organization should consider ypurself extrememly lucky to have Linda as an employee. She exemplifies world class customer service, the kind of customer service every organization strives to achieve yet rarely does. I am a corporate sales and customer service trainer and she exemplifies everything I try to teach all of my adult students. When I arrived I already wasn't happy with the cost of my storage then I found out I was required to purchase your insurance instead of using my homeowners insurance (something the Southside location did not require me to purchase insurance), I had already purchased the same kind of lock I use at the South Side location and wasn't happy to find out that your locks are different anzd I had to purchase yet another $20 lock and charged an administration fee ( something else I wasn't charged at your South Side location). Honestly, I was pretty irritated. Linda took control of the situation - apologized, explained tje who, whats and whys...and before I even knew it...she had calmed the situation with professionalism, kindness, and understanding. I am good with the prices, charges and extras I had to purchase and its only because of my interactions with Linda. Unfortunately, I had the exact opposite experience at your location on the South Side (off of Madison and Southport). From the s.,mell of marijuana when you walk into the office, to the filthy streets lined with trash, to the the lady who had shoes all over the place inside and around her van & storage unit cleaning them with bleach wearing mask (the fumes were so bad I had to leave and come back) to being told "I'm not customer service ... call our 800#" when I asked why the lights inside my unit weren't working and when they would be fixed... The culture at the South Side location versus the Fishers location is completely opposite. Public Storage management - Feel free to contact me if you have any follow-ups I am a real person. Edit: after 3.5 years of using this facility. I still have no complaints about the property or the staff. They are wonderful. My only limited complaint is the fee rate increase every 6 mos. As I move out (3.5 years later) I am paying almost 2.5x more than when I started. But again the facility and ppl are wonderful.

Had had great experience today the girls were very helpful and was a pleasure to rent a unit today.

Kia was friendly and helpful. Made it very easy!

Great service. Trish was very helpful and answered all my questions.

Well done administrative input from Trish and Linda, and my storage unit was clean and secure.

Sharita did an awesome job for me! She was great!!

Happy happy happy!

I went to pay my storage bill. The lady there was very polite and friendly. All the ladies there, Especially (Linda) are Very polite. The facility is clean and safe.

Securing the unit online was easy and the service was pleasant and fast

Did a great job I am very pleased

Susan was great! She was very helpful in finding the right fit for our storage needs. She was also very friendly and informative.

Susan is great.

Great service, fast and easy.

Have had only good experiences at this storage. Linda has always helped with any problems and has always been a friendly and sincere person.

Linda and Van were both very helpful!

Linda has customer service down to a science! Extremely knowledgeable, courteous, helpful, not to mention extremely pleasant!

Very pleasant experience Linda is very nice to work with she took me for a short tour and answered all my questions-Thank You Linda

Very pleasant office, knowledgeable and friendly.

Simple process. Great price. Great customer service from Kia!

Susan was fantastic

The service was great.

Added a 3rd unit last week. Process took 15 minutes. Great service from Linda and Natasha!!! Highly recommended!

The ladies in the office were very sweet and very helpful in guiding me with what would best suit my storage needs and what would protect my things. Thank you very much Linda, Reba and Natasha!

Liz and Shelly were awesome!

Madge is fantastic to work with. I love the location of these storage units! Easy area to get into!

Very friendly and very clean.

Susan was wonderful! Thanks so much for your help!

I had the pleasure of renting a storage unit from public storage on Allisonville Rd! Linda and Yolanda were phenomenal in helping me get the best rates and making sure I had everything I needed! 10/10 would definitely recommend!

Public storage ladies, Linda and Yolanda, were so helpful and answered all my questions. Thank you!

Great service!

Linda is the best..she really helped me get what I needed as to a space to park my tiny house for the winter. She is very friendly and very professional. Looking forward to seeing her again.

It would have been 5 star because the customer service has been great but I’m very upset that the rates were no prorated. I paid $60 on the 1st and moved out on the 4th expecting it to be prorated. In my opinion that just stole money from me. I will never use public storage again or recommend it.

Linda was amazing!! So helpful & the property seemed secure, clean & good storage space.

Linda and Jayne were so helpful. Great experience.

Renting a storage unit from Linda and Toni has been a very pleasant experience. They showed me several different units as well as instructing me on how to use the the gates, locks and overhead door. They were very thorough and interested in helping! Thank you both!

Mrs. Linda was great and helpful to me. Thanks Valerie Graham

Easy to use

Great service and The Property Manager Linda was awesome. Thank you for all that you do. I am highly appreciative.

Fantastic service! Very friendly and helpful. Linda rocks!!

Toni and Linda are gracious property managers and go out of their way and the extra mile to serve your needs. Compared to the usual staff these days who are more focused on their phone than you, they are the exception to the new normal

I spoke to the manager, Linda, when I was checking in, very pleasant staff and very patient with my very many questions. I have had the storage for about 3 weeks, no issues and I'm happy with the service. Roads a bit rough inside the rental facility and I couldn't tell you exactly why, but overall, very easy to navigate.

Susan was very helpful i would recommend to family and friends

I had a great experience at Public Storsge!

Long term customer, but will be leaving. Rate went up over 12% last year and this year is being increased again by over 16%. The double digit rate increases seem to be the norm for this facility. With two new competitors having been built near this one, it is time to find one that limits the amount they will gouge you each year. The other issue I had with this company is that they had trouble processing my credit card, which had worked for months on end. I am on autopay, so by the time I knew there was an issue, I was slapped with a huge late fee. I brought in the very same credit card and it resolved the issue and has worked since. No other business that is using the same credit card for auto-payments had issues, so it was clearly on Public Storage's side that there was an issue. I had to pay the fee regardless. If you are looking for short-term storage, then get their online deals, but know that once the time frame ends (6 months?), your rates are going to skyrocket. Update: I was told the market rate at Public Storage was $98, (but they were going to increase my rate to $106). They offered to hold off on the newest increase for a couple of months. I changed to a different facility at a rate that for the next 12 months will be half of what Public Storage's rate was going to be. Shop around. If staying with a storage facility longer than a few months, then ask what happens to the rate after the promotional period and what their standard increases are as well as their frequency. I was told the people setting the rates at Public Storage are in a different state, so they don't really seem to understand the local market. 3 new facilities have been recently opened and more are being built in Fishers alone. Rates should be flat or going down with the amount of inventory being added.

Sharita took great care of me and my last-minute changes from an out-of-state move.

Liz was fantastic and took great care of me. She accommodated me with my storage in a timely manner. I highly recommend this location.

I have had a storage unit here since 2000, and the staff, especially Linda at the front desk, have been super. Very clean site and easy to access unit with pass code. Linda is always cheerful and happy to assist with any questions, unit repairs or billing issues. Prices are reasonable too.

The rep.was very helpful and provided great service thank!!

Clean and helpful

Brittany was wonderful! She truly could not have been any more helpful than she was. She was so pleasant and awesome to work with. She really turned a very stressful situation into a great and blessed day. Thank you for your kindness and help, you really did go beyond all expectations ❤️❤️❤️

Linda gave me such great customer service. Her knowledge of the units were second to none.

Great I love this location

Route me to the awesome job in facilitating the rental of the of the storeroom that I needed that fit my needs as well as getting the system to work for us to our benefit

I am remiss for not getting the name of the clerk at the storage unit, but she was FANTASTIC. 😀 My appointment time was accidentally double-booked, but it was no problem. The clerk (African-American, 30s?, tall, very pretty twists or braids, worked 5/4/19, drives a white car) was extremely apologetic but again it was no problem. (A) Because it wasn’t a big deal and (B) because I have worked in customer service and I know how difficult the job can be. We got through my rental quickly and she worked hard to make sure I got my promotion/discount so that my rental was only $25 for the first month. She got my info updated so that I didn’t show up in the system as “Thi” instead of Chi. I felt taken care of as a customer. She didn’t comment (as many folks have in the past) about the very old car I was storing. I felt like my vehicle was/is going to be very secure. The property manager, however, was a nightmare! 🤬 NO STARS! Short, white, 50s?, redhead. The clerk I mentioned had apparently summoned the PM at some point for help and was very gracious as Meanie started to leave. As Meanie sailed out the door after “helping” 🙄 the ONE customer behind me, she told Nice Clerk that she “should’ve called me earlier!” That’s rude, unhelpful, condescending, definitely not something that should be said in front of customers, and ignorant of how hard Nice Clerk was working. Again, I have worked in customer service and I know how awful a day can be due to malfunctioning equipment, unnecessarily angry customers, etc. I have also had that kind of boss onectoo many times. It’s not any way to retain dedicated employees. The PM might be going through something personal, but whatever had her in such a foul mood (which I suspected was her natural state, based on how she talked down to Nice Clerk) should not have been brought inside the store. Hats off to Nice Clerk! 🤩 Poo on Meanie’s shoe! 👎🏽

Excellent service! They both did a great job of helping choose what unit would be best!

Linda and Brittany are amazing!!! The most helpful people I have had the pleasure to work with. They helped me get the storage I needed at a price that was awesome. Friendly and enjoyable!! Highly recommend this location!!

Phenomenal customer service!

HIDDEN FEES and extremely poor service. Via website and phone, was not told that insurance is REQUIRED for a unit. minimum is $11 per month, so add that onto your payment, and the embedded lock is required as well, which is another one time $20 fee, also not disclosed. Property manager rescheduled my appointment made a week in advance, and was late (didn’t call or email to let me know she would be late). Your appointment/reservation doesn’t hold your unit, either. The one I had reserved via phone with the agent was gone when I showed up. Luckily there was a similar unit available, albeit smaller and for the same price (???) Avoid at ALL COSTS. They will also try to hard sell you on multiple different products. Among the worst customer service I’ve ever experienced, which is saying something.

While looking for storage solutions, Brittany was so kind and helpful. She displayed true care in explaining the different options in order to help us make the best decision based on our budget, timeframe, and desire for climate control.

Excellent customer service. Linda walked me through the entire reservation process, helping discern best storage fit for our family's needs. Professional, friendly, clean. I highly recommend.

Linda and Brittany were super helpful, would definitely recommend

Excellent help for my issue of lost keys with a locksmith reference who got me into my unit.

Came in there to look at a storage space. Place was really clean and the staff is really friendly, like Brittany M. that was on duty when I was there. She took her time and help me with any questions that I had. Will be back.

Linda was very knowledgeable, friendly and extremely helpful

Great place. The staff (Linda and others) is very friendly and knowledgeable. Storage space is dry, secure and easily accessible. I would recommend this facility UPDATE 8 months later: Just closed out our unit as it was no longer needed. Linda made the process easy and painless. During our time renting, company notified us that they would be painting the exterior building & allowed time and even supplied plastic sheeting for us to cover our items JUST IN CASE there was drift from the spray paint. We had no issues with paint/drift but appreciated the notification. We would definitely rent here again.

I am moving to the Indianapolis area and needed a storage unit. I randomly picked Public Storage and am delighted with the experience I had. Britney M. was on duty when I went to get the unit and she was so personable which made me very at ease. There were a few expenses that I had not expected but Britney handled my concerns with empathy and explanation. Having worked in customer service for over 25 years, I was truly impressed by her ability to keep what could have been a tense exchange pleasant and friendly. The location is uniquely situated near some trees and water which made it quite charming and it is obvious that the staff keep it clean as there was no trash around. I believe my stuff is in good hands.

I had my stuff in there for about a year and a half and I didn't have any issues. Everyone was friendly and helpful. It was always pretty quiet whenever I was there.

Linda & Bethany were great to work with. This was our 1st time renting a storage unit and we weren't sure what we needed. They were patient with us and showed us several different sizes.

Friendly helpful staff. Unit and grounds were clean and well taken care of. Area was secure and well lit. No issues getting access to unit. Snow was removed promptly.

Very friendly and helpful staff

Linda and Brittany were wonderful in their assistance. This is an easy location to access and they were very helpful and made the transition seamless. Thanks ladies!

I had a really great experience, the welcoming was warm and all my needs were met!

Great service, clean storage unit areas, great price, and convenient access. We really appreciated the staff for their friendly and high quality customer service!

Linda and Brittany were extremely helpful and sweet!! Got my first storage unit and they took wonderful care of me. The place is very nice and clean as well. would definitely recommend this place to anyone! make sure you see linda or brittany!

Great service and alot of help!

Linda was amazing!! I highly recommend. Super helpful and very friendly.

Quick set up in a new storage unit. Had no difficulties while there and once I didn't need the unit anymore the move out was fast and easy with no hassle. Linda was very nice and provided me with quick information to help.

Property manager Linda is very friendly and made sure I had everything I needed for my storage needs.

Great storage. I signed op online and was in and out of office super fast. Susan H was very knowledgeable and helpful. Smith experiencez

Great price and great service. Susan helped us out quickly and nicely.

I visited this site on to 02/09/19 Susan H. She was very kind and helpful. The site was very clean and organized! Susan was very professional!

Staff is very helpful and will work to match prices or get the best deal.

Excellent place to store your items.

Linda provided a great experience at public storage. Got everything in 30 to 45 minutes. No complaints from me.

Felicity was super nice! And very helpful..would i recommended..YES INDEED!!! THANK YOU!!

The unit I rented was clean and easy to get to. After a less than great exit experience, my issues were kindly resolved to my satisfaction by management.

Stop on for Storage Unit and Tori and Linda took great care of me with a tour and help me pick out proper storage unit

Talya was veryyyyy helpful!! I LOVE her! Thank you!! :)

Very helpful and quick

Liz, was really awesome to me and I felt welcome.

Great Property great Management safe and secure Tana and Linda and the rest of the team are great thank you again public storage for all you have done....

Awesome service!! Linda is wonderful and has been very helpful every time I have interacted with her! Nothing but good things to say about my 2 year experience with the company.

were very helpful and made sure we had the correct storage unit for what we have

I visited this property on Saturday 10/21/2018. I wasn't sure what size unit would best fit my needs. Linda was very helpful in my selection and making suggestions. Unlike other facilities I've visited, the customer service was outstanding and appearance of the facility was very clean. One suggestion is that there needs to be 2 people on staff on Saturdays. One gentleman was waiting a long time while Linda was processing me, another gentleman came in and left, and the phone was ringing. Linda was very professional and calm throughout. I visited 3 other facilities prior to this and Public Storage was hands down the best!

Very friendly staff, affordable, and great location!

I rented a storage unit for about one year. This facility was always clean, I felt safe and any concerns were handled promptly by Linda. If I needed to use this service again I would definitely use them.

Linda was great! Very helpful and friendly. I would recommend her to anyone. The facilities are clean and met our needs.

A+ Service - Beyond Excellent!!! - Public Storage is the best! - I have tried their competitors (who shall remain nameless) and got TERRIBLE service, I could spend hours telling you horror stories about Public Storage's rivals, maybe another time...Anyway this Public Storage branch gives super service, above & beyond the call of duty. Linda is a great Public Storage employee. If you need storage, don't go anywhere else - choose Public Storage property # 08073

Linda was excellent in helping us find the perfect unit for us! Would definitely recommend this place and ask for Linda!

We've had a great experience with Public Storage. The team was easy to work with and the facility was exceptionally clean. Thank you!

Tana was great! In and out with a great price!

Linda at the desk is amazing for customer service. Only snag at this storage venue is that you can't use padlocks, you either have to have or purchase a cylinder style lock that actually fits into the door.

Thank you for great services

Great customer service. Super easy lease signing and termination. I ended up not needing the unit for very long. Linda had me in and out in 5 minutes and even reminded me to keep my lock and key in case I rent in the future. Thank you for a great first unit experience!

This location is spotless, well secured and the people are extremely friendly and courteous - highly recommend this facility!

Large facility

Easy access,clean, well managed and secure

Tana and Linda are great!

Tana is very good at customer service!

They were not up front about all of the costs (required ins. for the unit).

Tana was very professional and helpful.

Weve been a customer for close to 10 years and love it! Such great customer service! Best in town!

Received excellent help in buying moving supplies from Tana and Linda. They were very friendly and helpful in every way.

Linda was great and showed us several units until we found the one we liked and wanted. The staff was courteous and wonderful.

Helpful and friendly staff (Tana and the other lady on duty on 03/25), clean location, have got unit without delay

Moved into a larger unit at Public Storage that will cost me $20/month less than another local competitor (smaller space too!). The ability to reserve a rate online and schedule time to register at location made the sign up process easy. The staff, Linda and Tana, were awesome and super helpful. I would recommend this location to others. At this time, have just started to move items into unit. Don't anticipate anything but a positive experience.

Linda was extremely helpful. Before she let me rent a space, she double-checked whether it was the right size for my stuff, asking me lots of questions to determine the answer. Then she pointed out that the space I wanted had a smaller door than other spaces on the property and we double checked that everything will fit through the door.

Linda is always so kind and helpful! All the staff are knowledgeable and very efficient.

Liz was AWESOME and friendly! She was extremely helpful and thorough! T

Linda is a wonderful manager and lady. If you need anything to make your move easy like boxes, tape etc....she will help! Great place to store your valuables! Thanks Linda!

Linda did a great job helping me set up my unit. She went above and beyond to accommodate us.

Dont go when their open because their not.

The staff at this location is wonderful Josh did a great job of helping me try and find what unit would work for me best and had great customer service place was nice and clean all around wonderful experience.

Great prices and location. Michelle did a great job helping us.

Linda set me up with my storage unit, today. She was very efficient and very nice. Keep up the good work!

Very clean unit and great customer service. Linda is awesome!

Staff were great!!

Josh was very helpful, the buildings were safe and secure and the price was right.

Linda was very kind, patient and thorough, even though she was working with a new system.

We worked with Linda and she was very helpful. She and the other person with her took us back to the unit and showed it to us . They even brought a broom in case it was dirty . This is the 2nd time our family has rented here and we love it.

Lovely customer service!

Linda is so helpful, courteous and kind. We love her personality.

Linda & staff were amazing through the whole process & always went out of their way to made sure everything was taken care of! Perfect location, The size was decent and the only down side would be that there isn't 24 access.

The staff is super friendly and tried to match a better price I found elsewhere. They weren't able to get even close to the better price I found. The facility and units are clean and well maintained. Price is higher than most storage facilities. The 1st month free doesn't really help much when the additional fees are applied. First there is a $24 "admin fee". Then you are forced to pay $11 per month for insurance. Last but not least they make you pay for their $15 locks! Also gate access is only until 9pm daily. No electrical outlets anywhere.

Lack of proper communication from management and changing of contracts.

Good facility but have raised the rates by 40% in a year and a half. The manager said they will raise rates after the first 6 months then annually. I called about it and the they said due to rising operational costs. Hard to believe costs have risen by 40% in a year and a half. Bill started out at 102 and is now 142. Never been late on a payment or anything. I wouldn't do it.

Linda and Adrien were extremely pleasant, and very helpful. They went far beyond what I have experienced at other storage facilities. I do not hesitate to recommend this facility and the staff.

Linda was very knowledgeable and helped me greatly with my storage needs!

Very efficient process of getting a storage unit. Thank you Linda for making it easy.

Good people, property, and location.

Linda helped me with my storage unit and she was great! Very friendly and also helped me find a better deal with a larger unit. I highly recommend this location!

Michelle helped me determine exactly the size unit I needed.She was spot on. The property is is top condition and well maintained .Could not be more pleased . Cost effective as well !! The entire staff is very professional.

Linda, the office manager, is one of the most helpful, knowledgeable, courteous and congenial people I have encountered in a long time. She has a very pleasing and positive personality and she always make my contact with Public Storage fun! I can't say enough about her and the Fishers office is very lucky to have her. Donna Horton

Linda is Amazing!!! She will listen to your needs & help you find what will accommodate the best solution for your storage! So Contact Linda at Public Storage on Allisonville Road

Rented a unit last weekend. Linda was extremely helpful in (1) getting me the best deal for my needs and (2) providing me with helpful tips to prep the storage unit to protect my belongings

Linda is amazing!!!! This is my 3rd time using a storage unit and to say I've had bad luck with them is an understatement but this facility and Linda had changed all that. She is kind, helpful and very professional. The facility is in excellent condition and it will be the only one I ever recommend. Thank you Linda for everything!!!

Great staff.

Attendant was over the top polite and courteous. Facility is clean and well kept. BUT. Have been here barely five months in a 5x5 space and the rent has already gone up 13.33%. Ridiculous.

Very nice

Linda the manager has always been very friendly and helpful when I have problems or need help. I have rented units in several locations and this is the best managed property within your system.

Wonderful helpful staff, clean property. I have had units in the past and was just as pleased. I rented a unit for 1 month at a Public Storage closer to my home they were horrible; I packed my belongings and moved to this location.

Fantastic service, Linda was very attentive and friendly. She took great care if us ! I highly recommend this location.

Safe and clean facility - staff member, Gina was extremely nice and helpful. I recommend them to anyone interested in a good storage option.

Public strorage has been a great storage place for me. Linda has been great and the customer service is wonderful!

Wonderful staff, very helpful. Very clean and maintained.

Was in a jam, and needed a storage facility immediately. Linda and Briona took the stress out of the situation- they were incredibly helpful, found the perfect sized unit, and got me set up quickly. I can't thank them enough. Thank you Public Storage for employing such professional, helpful, and extremely nice people! Will highly recommend this storage location.

Public Storage does not pro-rate! I'll have my things out on the 6th but am still going to be charged for the entire month.Their policy is, in order to not be charged for the whole month, you have to have your things out before the end of the day on the 2nd of that month. I just want to make sure everyone else thinking about using Public Storage co is aware of this because they do not explain this when you are there getting a unit.

Linda was very helpful in finding me the unit that fit my needs. The property is clean and well maintained. She even swept it out for me before I moved in. Thank you Linda.

I was recently relocating within the Indianapolis area. Linda was extremely helpful in helping me figure out what storage solutions I needed and making it happen. Linda was very knowledgeable, efficient, and went well beyond what I expected in terms of customer service. I will absolutely go back and see her again when the need arises

Great customer service!

Had a great experience so far. Linda and Veronica were very nice and helpful.

Linda was thorough and trustworthy in my experience meeting her in person today. She was not pushy and allowed me to make my own choices regarding size of unit, insurance coverage, and other options in my new lease. Her staff members were also very considerate, respectful and friendly. I came away with peace of mind and satisfaction that I was getting a very fair transaction for my storage needs.

These guys are incredible. They helped me rent a storage unit and receive materials from across the country. Linda is great!

Linda was excellent. Quick courteous and knowledgeable service

Linda was super helpful and friendly. Lots of tips for setting up my unit. The property itself is great. Would recommend to anyone looking for a space.

My experience has been over all positive. I tried to rent a unit near my home, but nothing was available at what I thought was a reasonable price. The agent recommended I go on-line to obtain a cost reduction and advised the Allisonville Rd might be a good option. I reserved my unit on-line and set an appointment for 9:30am check in which is when the office opens. Even though I was 5 minutes early, there were several people ahead of me. The agent was professional, and worked as quickly as possible to get everyone's questions answered so she could get to me. As it turned out, the unit reserved was a 10x5 foot, which would not accommodate my motorcycle. The move to a 5x10 foot (deep) was an up-charge. We prepared all the paper work, and she allowed me to drive home and measure my motorcycle to insure it would go through the door, prior to committing to the contract. This was great service. Cons: I gave 4 stars for the web interface. It should clearly state 1) the size of the unit and the associated cost. 2) That the lock I brought could NOT be used; I had to purchase a $20 special lock to secure the door.

Linda and Frank were awesome! They got me squared away with a storage unit that could hold my belongings between moves.I will definitely be coming back here whenever I have storage needs again!

Linda was great! She was very quick and very helpful! This is my second time I've rented a a space here. I came back because they treated me so nice before. This is the best storage experience I have ever had. Friendly and clean.

Staff was wonderful good pricing and location

Excellent experience at the storage facility. Linda was very pleasant and very clear in her instructions and review of the documents and facilities. Linda was very professional and a pleasure to work with. I would recommend the Allisonville Public Storage facility to others, without hesitation.

Nice overall experience, friendly staff, very accommodating

This is the best Public Storage property I have ever experienced! Linda is experienced and super efficient - always friendly and supportive! I have multiple units and have NEVER encountered an issue of any kind. Today, Linda was training Ken and he did a fantastic job!! Frank is also extremely helpful as well. I am certain this is the best property in Central Indiana!!!

Amanda ia AMAZING! I cannot begin to tell you how helpful she has been EVERY time I need assistance! When I reserved a unit online it turned out to not actually be what I was needing but no where had the actual unit I needed for the move in cost I needed either! It was VERY frustrating! Amanda called me and let me know exactly what size units she had right away on move in special and when the larger unit I have would be available. Thankfully I would only have to wait just a few more days! She made sure she transferred my online reservation to that unit for my new move in date and told me to please make sure I spoke to her when I came in. She apologized more times than I can count during our call that day and renewed my hope in a company I was ready to walk away from! On the day of my move in I walked in and said why I was there and right away she smiled as widely as she could as she said, "I'm Amanda. You must be Cinthia. I'm so pleased to finally meet you and again I'm so sorry for all the trouble you have had." Needless to say after making contact with Amanda my experience has been wonderful and I have not had a single problem! That outstanding woman deserves a raise, if not a promotion! As a company you are very lucky to have her!

Linda was extremely helpful and informative. Just closed our unit after a few years and not a single problem! Will definitely use again in the future

Quick, easy, and helpful set up today with Linda!

This place is super great! The website is so efficient and straightforward. This was my first time to get a storage unit, but they had made it so I had zero confusion about the whole process. I needed the unit very quickly. They were so quick and accommodating that they were able to help me out within half an hour. But I think the customer service was my best experience with Public Storage. Linda was so awesome the entire time. She helped me out right away and made sure we were completely satisfied with the unit. She even came out and offered me some tape when I needed to wrap up my mattresses. She really took care of me. I feel really comfortable with these guys!! Thank you!!

Awesome - service! Plan to come back in winter again.

I have no complaint with the Facility and local Management, they have been very good and responsive. As far as the rating goes two stars is not reflective on the local facility. As far as the corporate side of Public Storage. I received a notice of a 15% + monthly increase. I contacted customer service to discuss the increase. I was told the Executives review and decide on increases and that the increase was non negotiable and that the "Executives' understand that some people will have to find other places to store their belongings. I am sure the lady I spoke with was reading script provided and was being recorded. I have since removed our belongings and will not ever use Public Storage again and I will tell people the same. I understand increases due to cost of doing business, but not to this extent. I was told that the Executive read these reviews, I am highly skeptical that they do.

Frank was very kind and extremely helpful

Linda was very helpful locating correct size unit and has been great anytime we had a question or needed help! Unit was clean and easy to put stuff in and remove.

Thanks Amanda and Linda for making my rental process quick and easy. This is my second time renting from Public Storage and each time I have been blessed with excellent service at two different locations. You ladies are AWESOME!!!

Excellent service. Jim and Linda were both very helpful. I am very glad I chose your company and this location to rent a storage unit.

We have stored our personal belongings in several different companies facilities before choosing public storage. What sold my partner and I on using this facility was Linda, the front desk manager. We felt that our items would be safe and protected. She puts extra care into her job and it shows. Linda is the best and we plan on using public storage for a long time.

Talked with Jo and Linda, very helpful and curtious on helping getting me into my storage

Great customer service. Linda and Amanda are always very helpful. Frank was very detailed when I got my unit. Would recommend this facility to anyone!

Amanda...wbole team is fantastic!!!

Exactly what I needed. The winter before last had a ton of snow and I hated my old hot rod sitting buried under snow in the driveway. I was glad to have it tucked away when it was cold and snowy. The facility was easy to get in and out of when I wanted to take the car out between snow storms. Linda was great! She was friendly and helpful throughout the whole process. Now that it's warm I closed my rental unit but after seeing how easy and convenient it was I'm sure I'll go back. I may be buying a new house and if so, I will get a unit in order to "stage" my home while it is on the market - get clutter out of the way, etc.

Linda is awesome! She helped me transfer my account with public storage from the keystone location to the allisonville location originally. Recently I had an issue with someone backing into my storage unit door, just before a big snow. Linda went out of her way to ensure the door was fixed before the snow hit and even replaced my lock without charge. Linda is the reason I still rent a unit from this location instead of relocating my belongings to a unit closer to my residence. You're awesome Linda!

Linda has been very nice and extremely helpful in helping me determine the right storage size for my needs and continues to be so each time I speak with her. The storage unit is clean and dry and I am pleased with my experience at this facility.

Linda was/is great! Really friendly, knows her stuff. Convinced me to upgrade to a climate controlled unit rather than the base unit I had considered. Really happy she did so. Now all my stuff will be in a better environment. I HIGHLY RECOMMEND this particular Public Storage. But then again, we have been impressed with Public Storage in the past. Always friendly and helpful people and they keep everything so neat, clean and well maintained.

This location is great and Frank at the front desk is always very helpful.

Frank was very helpful with the details of renting a storage unit. He knew all the rates and specials and was able to help me find what I needed. Being greeted by a smiling employee who wanted to help the customer and not just 'do the job' really made a difference. Their customer service is really top-notch! Thanks!

Helpful staff, clean facility, good pricing, safe environment. They even let me borrow a snow shovel.

We are a commercial tenant with Public Storage. We absolutely love all of their team members. They are so friendly and helpful! They provide such a wonderful experience from the second you walk in their door!

Frank was extremely helpful today when I needed assistance! Rather than try to sell me things I didn't need, he focused on providing a solution to my problem. I wish all employees were like Frank. Thanks for hiring a great associate!!

This whole process was really positive for us. I helped my fiancé store her stuff before our wedding and in a very stressful time I'm glad the process here was so smooth and easy. Thank you Public Storage, I will refer others to you in the future.

The customer service at this public storage is amazing. Linda and frank have above and beyond to help with pick the perfect unit for me. I have been a customer here for 1 year now and will be for a long time thanks to them