The Guy Robert at this location is definitely the best. He is truly heaven sent! Your stuff will safe and secure and it has been. This place is an older storage unit, but your property will be safe. Thank you, Robert and Miss June for working with me
Thanks Robert for getting me all the details I needed on the storage unit. Hate doing things over the phone so was happy to see an actual friendly face when I walked in to get details not from a screen.
My brother in law is moving to the area and I was trying to get some information on a storage unit that would fit his needs. Robert Purcell was able to help and offered a bunch of options. Was very happy with his customer service.
I stopped by last week when I was in town, trying to get information on a storage unit from my move from Tennessee. Was welcomed by Robert who was extremely friendly and patient, answering all my questions and easing any uncertainty I have. Looking forward to renting a storage unit soon when my move is complete in the beginning of the new year. Customer service was top notch.
Robert did a great job helping me get my storage space and explained the procedures for how to get in and out. Thanks for all your help.
After exploring several storage options for my home renovation, I was unsure which place would meet my needs. Then I met James, whose warm and professional customer service made all the difference. He thoroughly explained all the options that would work for my situation. I’m so glad I chose this company; their exceptional work ethic truly impressed me. Thank you for making my renovation hassle-free while I stored my belongings with you!
Excellent service and great staff
I stopped by a couple weeks ago to get information on a storage unit because I am doing a big remodel. James was at the counter and was super helpful explaining all the options and benefits to me. I have looked at a couple other places and the service was not as good so it makes me feel better about choosing Public Storage when my remodel starts. I definitely plan on coming back in a few weeks to start moving stuff.
This was a great experience, great staff and location. Very accommodating and helpful.
Smooth and easy move in process with James! He was so friendly and helpful. Would definitely recommend renting a unit here!
My experience at Public storage with Robert was great! He was very helpful. I needed 3 TV boxes but the location only had 2. Robert provided a solution to either go to a sister property or he could bring one to the location tomorrow. I asked him to bring one to the location and sure enough he did. I like that he went over and beyond to make my moving experience better.
Thank you for such great customer service,
Robert
Love the location and service. Renting my second space here. Very safe, clean and affordable
Very helpful staff, clean units, easy to load and unload. James rocks!
Moving my belongings from the apartment to the storage facility was a taxing experience. James, in particular, went out of his way to assist me in determining the most suitable storage option. The facility offers after-hours access to my possessions, and the well-illuminated parking lot provided a sense of security while moving my belongings late at night
James has such a positive attitude and was so helpful. Highly recommend.
Came in a Bill was very helpful did not have what I need but got me a space at another property
I contacted this Public Storage facility when I was looking into a storage unit. James was very cordial and helpful explaining the unit costs and how the facility is maintained. I had a great experience with him and will contact him again once we decide to move forward.
James made this process so easy
James is great quick transaction great place to store.
James was super helpful and efficient.
He was able to help me with my situation, and the office was very clean. The procedure was very easy. I highly recommend this location.
James is the best, super helpful! Great experience getting in and out of the location. Would def use again!
If you live in Carmel this should be your storage go to. Excellent in every way: economical, clean and secure facility with excellent & friendly help.
Easy quick process. Friendly staff
Bill is the most helpful property manager I’ve ever met, thank you!
James was very cordial and professional when I inquired on a storage unit.
I've been a customer of the Carmel Public Storage facility located at 1099 North Rangeline Road since August, 2021. Kevin was the original Property Manager, now followed on by James and Bill. My experience with each of them - from move-in, to now moving out, and with Public Storage online, has been exceptional. Most recently, I have chosen to relocate to Southern California. James has been especially helpful to me coordinating PODS, the pick up of donated items by St. Vincent de Paul Thrift Store, along with coordinating with my eldest son for a proper turnover of the unit. I can't thank James (and Bill), and Public Storage for the quality safekeeping of my belongings as I made a transition in my career and life. If you're considering using a storage facility, please visit the Carmel Public Storage facility on 1099 North Rangeline Road - they'll treat you right! Best regards, Shawn Conway (30+ year resident of Carmel, IN)
I rarely take the time to review a company or its service. And when I do, it usually turns into a vituperative attack. I have been a customer of Public Storage in Carmel, Indiana for ten years. The facility is fine, and I have had few issues, but such places, these days, are everywhere and usually at a more reasonable rental rate than Public Storage. Since Abby left this facility in 2014, the N. Rangeline Rd. P.S. has been managed by little more than a warm body. But recently, I had cause to meet James Y. concerning an issue. I could not have been more impressed by James Y. He is an innovative, efficient, personable, customer-oreinted individual of the highest order. James' service to me was exemplary. Public Storage has something special in this young man, and I urge them to do whatever it takes to keep him around. The five-star rating is due to, you guessed it, James Y.
This is a much better storage unit experience than Extra Space storage as the units are substantially more well maintained and the units are far more accessible. I was able to move a box truck full of items incredibly fast and easy with the ramp that leads right into the main lobby.
Also, wanted to shout out Karen, who was an AMAZING rep and helped us with every facet of the move-in process. She's wonderful to talk to and is very helpful. If you're looking to move-in I highly recommend interacting with her!
RODENTS - highly wooded area! Beware!!!
Please consider renting from somewhere else. This location is surrounded by trees and the units are not sturdy enough to keep out rodents. The ceiling of my unit containing all of my belongings was broken into by a family of mice. The damage cost me over $3000, along with over 80 hours of sanitizing every item I own because it was covered in feces. Unfortunately, the people at Public Storage don't care about you and are protected by contracts, so you won't receive anything if this happens to you. Not only did it happen to me, but others at the same location. The employee working at the time told me this was not the first time this has happened due to the location being surrounded by trees. Please learn from my mistake and save yourself the time, money, and energy that all of us have wasted who have been impacted by the rodent infestation at this location.
Great customer service!!!!!
Thank you James for helping me for finding a solution for more space I appreciate it and I highly recommend Public Storage on Rangeline👍🏾
I was told by James to say I see you Beau 👀
Property manager James was awesome and helped answer all the questions without hesitation.
Unbelieve experience. I feel like I was a king with the service of excellence I received from James yantas. You have a rock star in him.
Hi,
James was every helpful and knowledgeable.
He is a great asset to Public Storage.
James is a nice young man who helped me when I was bringing items to my daughter's storage unit. I told her when I saw her later that she could do a lot worse than James. Her response to me did not elicit 5 stars, I can assure you!
I came to this place, and I was approached by James. He was friendly, polite and listened carefully to my questions, and very patiently answered all of them. James was so professional that even took the time to walked me around the different available storage units. He is an asset to your Public Storage business. Based on my experience with James I have recommended this place to friends and family. Thank you James!
Great facility and helpful staff. James did a great job of taking care of our needs. Definitely recommend!
James is the best guy ever. Helps me every time I'm in the storage unit with anything I need. Highly recommend you come to this place if you're looking for a storage facility !!!
Tyrone is friendly an is always smiling. Had to buy a box he explained the discounts I can get with purchasing more.
Great location and friendly service. Second time here. Beware of inflated prices the longer you stay.
Safe space. Kept dry. Conveniently located.
I have specific needs, James is super helpful and communicates well.
The facility is clean and well maintained.
Great customer service. Good location and safe area
The on site rep went out of his way to be as accommodating as he could be, set us up with a lock, walked us through what we needed to do and everything.
The team at the Carmel, IN Public Storage is awesome! They are always so helpful and when I had an issue with my access code, they were able to resolve the issue quickly.
I've had other storage units, but Public is the only one that was convenient, economic, as well as friendly.
James, who runs the office on Rangeline in Carmel, is so helpful. Thank you for what you do. Seriously great customer service. Highly recommend.
Just wanna say the customer service is phenomenal from all the staff but shout out to James for going above and beyond. Real down to earth people here!
James was highly engaged as the site manager. He was patient, helpful, and runs a great operation at this location. Oh, and the recent repainting of the entire facility gives the whole place a bright new look! It would be an easy decision to re-rent space at this facility or recommend others to do so.
Had lost my lock on site and James found it and kept it and saved it for me. Friendly service are always.
James was a big help in moving.
Very smooth transaction.
I stored my belongings in 2 different units at this specific public storage location and they were great to work with abs my items were always secure. The office tries to utilize updated technology for entering and exiting facility. Thanks to the mgmt team. This place rocks and if I need storage again I won’t hesitate to come back!
Very helpful! Definitely recommend
I came to this place knowing that I needed a storage unit, but I had no idea of my options or what would be best suited for my needs. Not only did James take the time to explain everything to me in detail and in a way I understood it, but he also took me to different units so that I could actually see each one in person. He helped me figure out what would be best for me. He made sure I knew how to use the lock. He showed me the area to park that was closest to my unit. He showed me the different entries and the carts and even went so far as to walk with me to the gate to ensure that my code worked. I have been in the customer service industry for over 25 years now, and I have rarely experienced a level so above and beyond like that. His great personality and sense of humor only made everything that much more memorable. Thank you James.
The people here are great, and they're very responsive to your needs and questions (both in person and via phone/email). James and Bill have helped me out a lot. I also had a good laugh with an area manager of some sort while he was in (Beau/Bo, maybe?). All told, the people there seem like one big happy family, the grounds are clean and the prices are good!
Bill (who looks kind of like an older Shia LaBeouf, in the eyes) was an extremely helpful gentleman who helped me figure out what the best deal was for ME--not the store, but me--and that made a big difference. James was also super friendly and helpful the next time I came in, and he's a very likable guy.
Basically, you can get storage anywhere, but it's the help you get that makes the difference, and these guys made the difference.
Bill was extremely friendly and very helpful with getting me all set up with a locker. Highly recommend this location and Bill.
Bill is extremely professional and helpful. He's one of the best, and I've rented with Public Storage for almost a decade. Please Public Storage - keep him!
Bill was awesome!!! Thanks for your help, Bill!!!
Bill was awesome in handling a billing issue I had. He has also helped me with other related issues I had in the past. He will go the extra mile for his customers.
Great front desk service and Bill made it easy for me with the sign up process.
Great introductory pricing! Love the location. Staff has always been helpful and friendly.
Reasonable prices and friendly staff. The equipment was accessible for moving
They were very hospitable and went out of their way to help us. We realized that the rental space was too small and we were able to upgrade quickly and efficiently.
Hanna had done an amazing job assisting me with my unit and answered any questions that I had. She is very professional and would recommend using any location she is present in!!
Great place and amazing team.
Bill was extremely helpful in questions regarding my storage unit.
He came to my rescue when my car wouldnt start and gave it a jump.
Thank you Bill for saving the day!!
I walked in to office were Mr Bill was at desk he help me with rent and walk true the storages and asking what size I will need I coming there with lot of stress and left happy and plus on top everything he help Mr Bill also help me find moving company’s Thank you so much Mr Bill you are amazing person and you are made my day Thank you for all your kindness 👏🏼👏🏼💯
Bill was extremely helpful & kind. We have never had a storage unit before & he was very informative. Thank you
9/3/2022. I had a question regarding my monthly bill and the associate Bill answered and helped me rectify the bill with speed and courtesy. I am very grateful he was there and his knowledge when answering my question. Definitely an asset to that location
Everyone here has always been nice and chill, especially Linda super nice and helpful!
Bill was very helpful!
Update 9/22 - Everything has been great!
Kudos to Kent who quickly recognized that our unit, which we had recently moved our belongings to, may be compromised. He contacted his manager, Linda, who made immediate arrangements for us to move into another storage facility. Great service. Quick action. Problem solved.
Bill was great. He showed us different units to see which one would work for us. He was very helpful.
Linda provided awesome customer service today! She was able to show me the unit, information about merchandise and sign me up before my lunch break was over!
Big thanks to Bill at the Carmel location. Super helpful!
Very pleased. Storage area clean, easy access AND safe and secure.
Excellent personalized care when I set up my rentals. Tawana was awesome!
Bill helped me upgrade to a larger unit. The process was quick & easy. Thanks for your assistance. Public Storage has been good to work with.
Bill was exceptionally helpful with transferring to a new unit. He was knowledgeable about all the different units and the transition was quick and painless. I would recommend public storage to anyone looking for a storage space.
Great place for storage. The facilities are clean and you are always welcomed with a smile from Kevin and other staff members. Highly recommend to friends and family.
Tajuana was a true 5 -star employee! After years of being with public storage they finally found a responsive, honest, and caring manager. Feel comfortable with direct answers and real help from her. We are pleased ~
Tajuana was great & was very patient with me taking the time to help me with my account and unit located out of state!
Very helpful! The folks who work here are available for any issues that come up, including a weekend move in.
As a long-time customer of Public Storage at the Carmel, IN address, I was greatly helped by Property Manager Tajuana Cole when I came in to pay rent for our unit. When she mentioned that the rate had increased, she talked with me about the possibility of downsizing to a smaller unit. But since none was available at that time, she helped with keeping my rent at the same rate for a limited time period until a smaller unit would become available.
Tajuana's customer service is excellent, as is her natural friendliness. She is definitely an asset to Public Storage.
Mrs. Doug Brown
Unit is secure. Pricing is not to bad. Ultimately, Abby is what sold us on renting from here in first place. Her customer service is amazing.
Edit (4/28/22): After so many years of having a unit here, only positive is the staff. Units are not well kept, access doors are "out of shape" (either always covered in spider webs/debris, rusty, or doorstops don't work/hard to get to work), and rent has gone up significantly each year. We started rent at approx $180 each month and we just got yet another notice of an almost $100 increase monthly. We are now paying $486 a month!! Units have not changed, location has not changed, services have not changed, care of property def has not changed...these price hikes are ridiculous.
I stopped by the Carmel Rangeline location today to pay my bill in person for a change. I spent some time talking with Tajuana and she was so helpful and informative! While talking, we reviewed and updated my information and discussed current rental rates for different units. She answered all of my questions and gave me ‘service with a lovely smile’. Tajuana is an asset to the company and a good person to be in a position where she has contact with people! She sure made paying the rent much more pleasant!
Tajuana Cole helped me arrange for my unit. She was so accommodating that she offered to delay her lunch to help me secure the last climate-controlled unit left. Thank you so much, Tajuana!!! :-)
Tajuana was extremely helpful in giving me the information I needed to make an informed decision on my storage needs! She was personable and helpful!
Real nice manger answered all my questions!