Wow! Was having the worst time getting any help. I have been trying to get someone here to answer. Tried one last time (I was ready to leave this unit and go somewhere else for good). Dustin was so helpful. I called and he was not even from this location but he helped me and I am thrilled. If I have any other issues, he is the one I will have to call and ask for. Like I said, wow. I hope he teaches others how to help customers. Thank you, Dustin.
Great place to get storage in a pinch and it is contactless and fast. They always have. Good deal
I made a mistake with my rental reservation and went to the wrong address. Tracy helped me fix the mistake and even managed to get me a refund. She was great!
I will never again rent space from Public Storage. The local mgt of their facilities told me that they would prorate the rent if you moved out during the month. When they raised my rates from $183/month to $220/month it was time to move (we started at $90/month). I exited on Jan. 3rd after they had taken an autopayment for the month of Jan on Jan. 2nd and they refuse to refund any of the $220. Highway robbery and TERRIBLE customer service! Shame on me for trusting this company at their word.
UPDATE:
The manager reached out to me and refunded my money for January rent. She restated their policy but said since I had been told something different from the local staff she would make it right. I appreciate her professionalism and resolving my complaint. I’m changing my rating from 1 star to 4 stars. The rest of my experience with Public storage was fine. Yes they raised the rent which eventually led to me moving out but this is not unique to Public storage in the storage market.
The fastest and easiest registration for a storage unit. Super clean and efficient especially with their app. Love them!
Easy access, clean, and the cheapest option.
Super simple set up process. The unit and grounds are very clean. Great customer service!
Very easy rental process and attendant was awesome!
I just wanna start by saying that Public Storage looks like it’s the greatest place we’ve had since we’ve been in the Eagle area/Meridian. We love it in this area since we’ve been with Public Storage going on a week now it’s safe 24 supervision, the staff are great. They’re on top of things. They make sure that you’re comfortable with your storage unit, and it’s just a great atmosphere for families all around. If you decide to come to public storage, I’m telling you right now. It’s a great place and I’ve also noticed no mouse droppings any sort. It’s very. Clean. I couldn’t do it any better. I’m very happy here. Thank you, Public Storage.
Super easy process!! Access and move-in very easy and quick! Customer service is top notch!!
Easy to set up. Found good deal online when looking for my recent move to Boise, Idaho.
Easiest full online service/rental! All on my own schedule! Thank you!
We liked it our belongings were kept safe and secure!
This is a pretty slick operation! So far I'm impressed compared to the other storage places.
Front desk was extremely kind and exciting. pluss, there is a terminal to pay cash at this location
Quick and easy to rent a space and virtual help was awesome.
Moving to a new area is always a stressful situation at best. After 40 yrs in one house trying to decide what to bring & how much would fit in a storage unit was somewhat daunting. The people at Public Storage bent over backwards to be helpful & facilitate a smooth move. They even accommodated an early move-in date when our schedule changed at the last minute. The units are clean, the doors slide up without effort & the locks are easy to use.
Absolutely fantastic experience with Tracy and Stacy at Public Storage! When we lost our storage key, they went above and beyond to assist us by providing a new lock without charging us anything! Their exceptional customer service and genuine care saved us from a major headache. We are immensely grateful for their prompt and efficient help. If you're in need of storage, look no further than this facility; Tracy and Stacy will ensure a seamless and stress-free experience. Highly recommended!
Absolutely fantastic experience with Tracy and Stacy at Public Storage! When we lost our storage key, they went above and beyond to assist us by providing a new lock without charging us anything! Their exceptional customer service and genuine care saved us from a major headache. We are immensely grateful for their prompt and efficient help. If you're in need of storage, look no further than this facility; Tracy and Stacy will ensure a seamless and stress-free experience. Highly recommended!
I just want to say Scotty the manager is one of the most incredible helpful managers I've ever known and I've used several storage units facilities. He's always with a smile. Always says hi and I have recommended many people to that facility. I give you five star Scotty. Thank you for caring
A bit pricey, but the facility is always clean, and the remote gate access is pretty great.
People working there are awesome
Goid place, not truck friendly
Great facility, extremely convenient. Michael was awesome to work with!!!
Michael, gave me great servise as I couldn't get through the kieosk process.
He was a big help and got me the best price he could.
Marti was super helpful and knowledgeable when reserving my unit! Thanks, Marti!
Family rents here and the manager is always helpful and goes above and beyond to help with our space.
Had a very stressful day and called into this storage unit. Talked to this women named Marti, she relieved my stress and worries. Talked to me about a storage unit that would fit all my things. I definitely will be storing my things here. Thank you Marti for all your help and hope you have a wonderful day.
Called in and spoke to a woman named Marti n asked about units she had available n schedule a time to come n look at some I was thinking about renting as I'm moving from out of state. Came in was greeting by Marti was so delightful to talk to she answered all my questions very well n the property was so clean n well maintained. Thank you marti I will be back to store my stuff with you very soon.