Public Storage Self-Storage Units at 2520 S Eagle Rd, Meridian, ID

It was easy to get set up. The customer service was helpful and pleasant to deal with

Tracy and Dennis are amazing! They helped me instantly get my public storage up and running!

Marti was amazing. She gave me heads up that we left a lock on our unit when we planned on vacating. Instead of billing us another month, she quickly helped us resolve our mistake and made sure to reach out to give us notice. Marti deserves a raise!

Walked in to complete registration for a unit expecting a kiosk experience. What I found was the very attentive and friendly representative Joseph. He answered all my questions in a professional manner and was very helpful.

I experienced great customer service and was overall satisfied with my moving/storage experience. I found the app very easy to navigate and use to open/close the gate. Also, when compared to other locations and competitors, the prices seemed very reasonable. The contract was clear and there weren’t any hidden fees.

The property is well-maintained. I sought storage solutions for personal belongings, and Joe provided excellent assistance in addressing my inquiries. His expertise was highly valuable.

Had an issue with my account after move-out. One of the property managers at this location went above and beyond to link me with the district manager to figure out the issue and we got it resolved. Thank you guys for the communication and Idaho hospitality!!!

I really like using Public Storage. They keep the place clean and neat and locked in. They have great customer service and always give good service!

Easy to rent a storage unit through the website. Kiosk on site was simple and user friendly. A live person popped in remotely while I was using Kiosk and she sped up the process and provided me with helpful information. I got the keys and the lock with in minutes. Rachel called me a day later to follow up and make sure everything went well. She also shared some helpful information. The unit was clean and secure.

TLDR at the bottom cause this will be long. I tried to move in here but found out that my lawn tractor doesn't quite fit through the door. So, I called their customer service number to try to find a solution and was ultimately forwarded to their sales team and they were a great help. They found me a unit that was roughly the same size but had a wider door, and this new unit even had a better move in bonus rate, but it was unfortunately at a different facility (which will come into play later). They then sent me to their customer service team to close out my account at the first facility and get the money that I already paid to move in sent to my account at the new facility. They were also pretty helpful and seemed to do the best they could. Here's the rub, because I had initiated a move in at one facility and my new unit was at a different facility, their system couldn't tell that I was actually a new customer and wouldn't give me the proper move in bonus rate even though I could clearly see that I should be getting it when I pulled up the quote. I spoke with their customer service team several times to get it straightened out, but it seemed that they were unable or unwilling to untangle this mess I had found myself in. Well, since I already rented a trailer and had everything loaded up, I decided to bite the proverbial bullet and just sort it out later as best as I could, but I had a feeling that I wasn't getting any bonuses that I felt that I was owed. I did see a few days later that my account looked to be mostly untangled and that I had gotten what looked to be the move in bonus from the first unit applied to the second and felt that was good enough considering the circumstances. Then today, I got a call from the district manager who had received my move in survey and when she read through my comments, took it upon herself to try to resolve everything. She was able to completely refund all charges incurred under the first account and apply it to the new unit, give me the move in bonus that I should have gotten, and gave me a call to apologize for the mess and tell me what she did to get it all straightened out. I can't tell you how pleased and surprised I was to hear from her and I think they've won me over as a future customer. I would highly recommend using their facilities since what they did was go above and beyond by today's practices of basically using beurocracy as a shield against making the customer happy. TLDR: I had a rough move in experience and thought I wasn't going to get the rates and bonuses and some money that I had already payed in at one unit applied to a different unit that fit all of my stuff, but the regional manager really came through and made me a very happy customer.

Amazing people and understanding

Best customer service

Super clean and secure - but the app to open the gate does not work coming or going (says not in tange when i am close enough topunch numbers in or rightby the gate.) I think that must not be working. Otherwise very happy. In fact i wasn't going ot bring my Christmas boxes, sketches, and art there until i saw how clean it was inside the unit.

Very clean property, great app that you can open the gates using your cell phone.

Tina made the process go quickly and efficiently. Great job!

Excellent experience. Both property manager (Ken) and customer service provided excellent service.

I handled all the arrangements on line. Very easy and convenient.

I love how you can open the gate via your phone and Bluetooth! I've had many storages throughout the valley. Public Storage is the only place that offers this out of all the places I've rented at.

Automatic is awesome

It's clean and priced fairly. My only complaint is that the door doesn't automatically open when you leave and you have to drive at a weird angle to get the app to work. Even then it doesn't always work and you have to get out of your vehicle to open the door, which is kinda annoying.

Very helpful! I needed to cancel my unit before moving in. The office was so nice and understanding. They refunded everything, cancelled recurring payments I had set up. Very easy to work with, when I need a unit again I will use this location.

I spoke to Michael before I left home 900 miles away. People are just not inclined to give impeccable customer service these days, but Michael made everything right and I got into town and went where he was that day. My unit is great, your facility is immaculate. Thank You Michael for your thorough explanations and being so nice to my family as we are new to the area, and thank you for your recommendation of a great place for breakfast. We appreciate you and hope to encounter you soon, you are a real asset to your company!

If I could have given 10 Stars I would have!!!! Mike was (is) an angel. Best thing to happen all day.

Their first-month discount really came in handy! The staff were very courteous and friendly. When we accidentally left our unit unlocked, they contacted us the next morning to let us know they locked it for us. Awesome service!

Close to home and easy to get to and the price is right!

I absolutely love Public storage! You REALLY get what you pay for. Michael is one of the most professional kind hearted, willing to find solutions type of guy, honestly he operates like he is an owner and don't see employee when I am there. (The owner should give that man a Raise, a bonus and pay for him and his wife to go on a vacation, if they haven't already.) Seriously every one was amazing but I would not be at public storage if not for Michael! Warren was also so very profesional and really has a good head on his Shoulders very knowledgeable and communicative. They have top notch customer service when you call in as well. I had many issues and as a well oiled machine they assisted me in getting into a unit. (With out Michael working with me with my situation, I would not have been able to have a place for my stuff and he made it happen that night! LIFE(stuff) SAVER, garbage truck was coming the next morning, he also showed me how to use the app, as I was in a wheel chair and it makes it seamless with this amazing app.) I dont see them as expensive but HIGH value and I am more than happy to pay more, because of the atmosphere and affiliation. I had an issue with getting set up online and needed a place to put my stuff that was on my dear friends front lawn, as where I'm now staying has no room for anything else. I had recently lost my wallet and didn't have an ID so I HAD to go online and do it as I know my ID#, so the online denied me like 4 times I called and they were very professional and I was like, ok this is a neat company, they suggested I go in person, so I hobbled over to the 10 mile store as when I looked for eagle location I couldnt find it, grateful though as I met Michael. He helped me when all I had was a digital card they don't take digital cards, but we figured it out, he helped me jump through hoops and we figured out what WAS possible, he genuinely cares and it shows. I didn't just get a storage unit I got a really good friend, and amazing affiliation with the whole team. I had an issue with my lock and Warren took care of it and communicated with me what had happened and everything was taken care of in a few minutes. I could go find a cheaper unit and maybe even bigger for less, honestly I look forward to staying with them for a long time as this is the type of company I WANT to have my money, affiliation, time and energy. Anyone who hires these amazing people is reflected so there character must be 5+ stars to attract these people that work for them.

Great price and clean units. They offer discount prices from their website which is awesome. The app is convenient with Bluetooth access to get in. Great customer service I highly recommend!

Warren was extremely helpful, even when we had to change unit size at the last minute. Very clean and accessibleible units.

I had a great experience working with Ben; he was professional, answered all of my questions, and demonstrated a clear understanding of my storage needs.

Amazing service I made a reservation online popped into the facility and was in and out in 15 minutes!

Michael was awesome. He went above and beyond to find the best priced solution that would fit our needs. Great customer service.