Public storage was all arranged on line and the instructions were clear and easy to follow. Everything went quickly and I would recommend Public Storage services!
Staff were extremely helpful, and took the time to stop and talk. The facilities are very clean and often find staff members walking throughout, ensuring that everything is OK and that garbage is being picked up.. The app made accessibility within their operational hours, easy.
Public Storage Federal Way is a very clean friendly professional storage.
Nice, clean facility. Gentleman we spoke with is very helpful, kind and polite.
Dustin was a huge help. Thanks, my man.
Tod is very knowledgeable and willing to help with any situation that might come up
Deanne was amazing to work with and very thorough. Great overall experience.
Easy set up with double sided garage door access to storage units
So nice fixed my issue ty
Amazing customer service!
Todd was very helpful even going so far as to switch my unit to one that I preferred. Truly appreciated his customer service.
Todd went above and beyond … so greatful for his help.
I have used storage units consistently over the last year - traveling between WA and ID. When I moved into my unit at Public Storage it was by far the best experience! I will never use another company.
I reserved my unit online which was incredibly easy. I received my unit number and gate code immediately. Once in the facility it was incredibly clean from street to unit. The access is bright and open and my unit was spotless. Not to mention, there was a lock included in the unit waiting for me.
I downloaded the app and now I can open/close the access gate with my phone instead of getting out and punching it in the terminal, which is a huge bonus.
I went in to pay a compliment not knowing it was just passed closing and Todd unlocked the door to make sure I was ok. Todd is amazing and cares about the property and the customers. I am so happy I found Public Storage and will always use them wherever I go!
Clean and secure facility. Bluetooth gates are clutch. Super friendly and helpful security guard.
I have nothing but good things to say! The registration process was easily done online, and all was in place when I needed it to be. I did have a bit of trouble figuring out the lock process, but the gentleman who is the Go-To guy at this Public Storage facility was very helpful, and is always around if I have questions.
Easy to book online. Kiosk with a very helpful live person available in an office up front. App works well. Nice clean facility inside and out. Locks provided with each unit. The only negative is they cost more than their competitors. But the last minute change I had to make was worth it. Will use them again
Wonderful customer service. Very helpful.
Bill helped me get my unit he was very kind and helped me with the entire process. The facility is nice and clean! He even helped me get my keys and showed me how to use the cylinder lock key. Great experience. Great value.
The representative was very knowledgeable and professional. Everything was done over the phone
Extremely helpful and knowledgeable. Appreciate the customer service
I park one of my work trucks at the location off Federal way in Boise. I’ve had a few concerns with what I’m being charged per month and one of the employees Sandra has been amazing at accommodating my concerns and has helped me out tremendously. Ask for Sandra !!
Easy as 123, premises are clean and unit was clean.
I called to ask about the recent increase in rent. Since I am out of the country for an indeterminate amount of time, I was unsure about what I could do from so far away. The customer service experience was awesome - Tommy was very patient and understanding of my situation. He negotiated a discount for me for a few months, explained my policy to me, and gave me some recommendations on my account. Nice chat too!
Sandra at the Public Storage on Federal Way in Boise was very nice and helpful. Got me set-up with my 2units. Went as smooth as I could expect. Very pleased with service
The interaction was awesome with the girl inside the kiosk awesome service
Best customer service , ask for Susan
Great experience! Would use this company again in a heartbeat! Easy to rent and due to something happening, was very easy to cancel without any problems. Very clean units and streamlined operation. I recommend whole heartedly!
I haven't been with public storage very long but the time that I have been with them and needed questions answered they were very willing to help me and they very nice
Sandra was wonderful! Thanks so much for your help!
I had a great experience and team at the location I ended up renting a couple units. Friendly and results oriented staff.
I had an excellent experience with Public Storage! From the moment I checked in, the process was smooth and hassle-free. The staff was incredibly friendly and professional, guiding me through every step. Being able to rent a unit online and just show up and move in the same day!?? Awesome!!! The facility was clean and well-maintained, and accessing my unit was a breeze. I especially appreciated how easy it is to use the gate code via the app—super convenient. For anyone looking for a reliable storage solution, I highly recommend Public Storage!
This storage unit is so convenient and easily accessible! I love how they provide a lock and keys when you open the unit the first time and Sandra called me to make sure everything went well when we moved in. I highly recommend this as a place to store your stuff!
Sandra was extremely helpful! Great customer service.
They are a great facility they’ve gone above and beyond to help me with all the promotions they offer to help me save money where they could I will always use them thank you
Sandra at Federal Way facility was very helpful in meeting my needs and changes. She even called when a bigger unit was available. Some things, like cost are beyond control of manager. So people need to pay attention and answer surveys when they come in email.
Very nice 👍👍👍👍👍
They have a very good manager, she has been very helpful since the day I moved in. It's tough when Bam! You have to find a storage place now!
But I'm glad I found them. They have a caring staff and the technology I can understand! Thank you !!
The front office person, Sandra, offered excellent customer service, great instructions, a nice follow-up call and was very welcoming! Thank you.
Sandra is absolutely amazing. She is so helpful. I recommend this location 👌
Sandra was really helpful in getting us the best deal. Super nice and friendly staff.
Just wanna give a big shout out to Mrs. Sandra. She was very informative, had service with a smile, and was quick to act to make sure all my needs. We're taking care of one of the best interactions. I've had a long time. Keep it up she needs a. She needs a raise...
Sandra at the front desk deserves to run this place. Give her a raise and a paid vacation. She was the nicest and most helpful person I have ever had at a storage unit. On top of being a wonderful person she was so kind. Go see Sandra!!
I really like this public storage location. The pros: very friendly people, It's close to my home, sizes of the storage units seem to be very large. They do have small ones though, it's clean, open hours are good, and I feel it's safe on the property. Cons: I personally feel the prices per unit are fairly high. They could come down a bit especially if you have multiple units, but that's not the storage facility's fault that's everybody moving in here. If you are lucky to get a unit here on Eagle Road in Meridian ID, you don't dare give it up.
The biggest negative for me is the fact that there is a kiosk at most of the facilities, No one you can talk to face to face if you have an issue. They say that the people on the other side of the TV at the kiosk can 'usually' help you, but I personally have not used the kiosk. I won't use a kiosk. I'll drive to one of the facilities that actually has a person maning the front desk. I'm pretty sick of all the electronics to tell the truth. I would highly rate the Public Storage on Eagle Road.
Great and clean experience. Very nice
Sandra came to the location, met with me and open my account, explained everything and was extremely gracious and personable. It was all were all an amazing experience!
Sandra made everything so easy with our making a decision. She is an amazing employee. Excellent customer service. !!
Sandra was very helpful! She helped me quite a few months ago with a rent raise problem and she took time today to find me the perfect new storage space! She’s a treasure
The staff are extremely helpful. They are quick to respond and I much prefer a live person rather than the kiosk. Units are clean and conveniently located. Highly recommend this location!
Great customer service and a great location! Made signing up extremely easy and the app allows you to keep things organized and enter the unit at your convenience.
I needed to hide a few things for a while. This was the perfect place until the desert thawed
Stacy B. Was outstanding…she is professional,was helpful and available…our whole storage unit process went smooth and easily…Stacy was pleasant and kind…would highly recommend
Sandra was incredibly knowledgeable, kind & and very helpful. She made the leasing process smooth and efficient.
Clean and convenient location for southeast boise
Appreciate their business
Appreciate them greatly kewl lil live chat at kiosk
Appreciate their services greatly thank you !
Sandra was very helpful with assisting me on my recent storage rental great customer service!
Sandra was very helpful and sweet!
I reserved my Unit online, shortly after I received a call, I then went to the Office and was in and out in ten minutes, the Ladies were very friendly and helpful! I highly recommend this Storage, it also seems very secure, I have no concerns for the safety of my Belongings.