Public Storage Self-Storage Units at 2851 S Federal Way, Boise, ID

I park one of my work trucks at the location off Federal way in Boise. I’ve had a few concerns with what I’m being charged per month and one of the employees Sandra has been amazing at accommodating my concerns and has helped me out tremendously. Ask for Sandra !!

Said it was $89 a month then retroactively changed it to 179$ a month absolute scammers use anyone but these people

Easy as 123, premises are clean and unit was clean.

It says one dollar. Has alot of hidden fees and insurance. It really comes out to the monthly payment starting w the first month. It is 65 or what you choose a month from month one.The start. Not bad storage, like the facility and staff. Have used much better storage sheds at better prices for the first month in the area. I suggest shop around and don't get fooled bye this 1$ move in.

I called to ask about the recent increase in rent. Since I am out of the country for an indeterminate amount of time, I was unsure about what I could do from so far away. The customer service experience was awesome - Tommy was very patient and understanding of my situation. He negotiated a discount for me for a few months, explained my policy to me, and gave me some recommendations on my account. Nice chat too!

Sandra at the Public Storage on Federal Way in Boise was very nice and helpful. Got me set-up with my 2units. Went as smooth as I could expect. Very pleased with service

The interaction was awesome with the girl inside the kiosk awesome service

Best customer service , ask for Susan

Bought a storage unit on auction that was listed as "manager special" This was a complete scam as the manager actually filled the unit with all of their trash rather than dealing with it themselves. They placed everything in there to look nice, when in fact it was all JUNK This was a very rude thing to do and not a good business practice. If I could give zero stars I would.

Great experience! Would use this company again in a heartbeat! Easy to rent and due to something happening, was very easy to cancel without any problems. Very clean units and streamlined operation. I recommend whole heartedly!

I haven't been with public storage very long but the time that I have been with them and needed questions answered they were very willing to help me and they very nice

Sandra was wonderful! Thanks so much for your help!

I had a great experience and team at the location I ended up renting a couple units. Friendly and results oriented staff.

I had an excellent experience with Public Storage! From the moment I checked in, the process was smooth and hassle-free. The staff was incredibly friendly and professional, guiding me through every step. Being able to rent a unit online and just show up and move in the same day!?? Awesome!!! The facility was clean and well-maintained, and accessing my unit was a breeze. I especially appreciated how easy it is to use the gate code via the app—super convenient. For anyone looking for a reliable storage solution, I highly recommend Public Storage!

I have been in this unit for 3 years and in that time I have complained about mouse poop all over everything in my storage several times with no response to my concern. Due to the recent increase that brought my 5' by 10' unit to 182.00 a month. so don't believe the web site that price is to get you to move in then you can be stuck paying their ridiculous increases. If you complain about the increase they will check with someone and get you price reduction for 6 months, but only if you complain. I am sorry these people are not the kind of people I want to do business with ever again.

This storage unit is so convenient and easily accessible! I love how they provide a lock and keys when you open the unit the first time and Sandra called me to make sure everything went well when we moved in. I highly recommend this as a place to store your stuff!

This storage facility has the cameras and a Kiosk, which is good because they rarely have anyone there in person. That's not the worst part though! I rented a 10 by 20 unit in March of 2021 for $175 to hold all of my household goods after selling my home and we packed it! The following December (9mos) my rent went up to $221. In December of 2022 my rent went to $281. The following November it raised yet again to $318!! Another unit I have at another facility has only gone up maybe $25 for a climate controlled unit in the previous time frame mentioned above. I finally had to spend to money to move all of my stuff (at the expense of $500!) to a facility off of Eagle Rd (SP where my other unit is) for a rental price of $146! If you're ok with your rent going up and up and up ($143 in 2yrs 8mos), and not being able to speak to someone during normal hours, this place is for you! But if you like spending your money on other things, look around!

Sandra was extremely helpful! Great customer service.

They are a great facility they’ve gone above and beyond to help me with all the promotions they offer to help me save money where they could I will always use them thank you

Staff were extremely helpful, and took the time to stop and talk. The facilities are very clean and often find staff members walking throughout, ensuring that everything is OK and that garbage is being picked up.. The app made accessibility within their operational hours, easy. Public Storage Federal Way is a very clean friendly professional storage.

Sandra at Federal Way facility was very helpful in meeting my needs and changes. She even called when a bigger unit was available. Some things, like cost are beyond control of manager. So people need to pay attention and answer surveys when they come in email.

Very nice 👍👍👍👍👍 They have a very good manager, she has been very helpful since the day I moved in. It's tough when Bam! You have to find a storage place now! But I'm glad I found them. They have a caring staff and the technology I can understand! Thank you !!

The front office person, Sandra, offered excellent customer service, great instructions, a nice follow-up call and was very welcoming! Thank you.

Sandra is absolutely amazing. She is so helpful. I recommend this location 👌

This is the first and last time I ever come here again. They made me feel like a criminal they let my information out. Also, they threaten me with FBI I do deliveries for customers long distance I put a customers belongings in this storage facility because the customer could not pay their 3000 and something dollar balance, so I had to put it into storage so once they have money somehow the customer got my information and contacted the storage facility and the storage facility try to take their side knowingly. They have nothing to do with this type of things. Also customer paid in full, but I would never in my life ever come here again that made me feel like a criminal. Nothing illegal that I did, this is trash and racist so if you have color or Spanish, be aware you might run into some Karen activities here I wish I can give you no stars you don’t even deserve one straight trash. Stop giving peoples information out. Karen’s. Both employees there were very rude. Get better employees so you wouldn’t have bad experiences.

Raised my rate from 84 to 120 for a 5x10 unit after 6 months without explanation.

Nice very clean facility with indoor, temperature controlled units, but the price is very high. Access is limited to 6 am - 9 pm, not 24 hour access. I'd give it five stars if it wasn't for the very high price.

Like most storage units, public storage is unethical and robs you blind with no notice by raising your rate every 6 months.

They keep upen the rent...😵

Terrible customer service along with shady business practices. I received one email a few days prior to them saying my storage was to be sold at auction. I had to further investigate for myself and found out the auction closed on the 10th not the 8th so I had presumed it was already sold by the time I came across the email. The only form of communication they attempted. No calls and no attempt at emailing prior. It's no wonder they have class action lawsuit and several other lawsuits being pursued along with poorly kept storage units along with an app that doesn't even notify you if a payment is missed. You have to log into the app and even then it freezes. But hey you all get paid quite a bit for both terrible services and facilities. Definitely look forward to the Universe making things right. Enjoy your greedy selfish ways. I'll go to my grave not paying you another penny because you don't follow your own agreements and small print.

Sandra was really helpful in getting us the best deal. Super nice and friendly staff.

Just wanna give a big shout out to Mrs. Sandra. She was very informative, had service with a smile, and was quick to act to make sure all my needs. We're taking care of one of the best interactions. I've had a long time. Keep it up she needs a. She needs a raise...

Sandra at the front desk deserves to run this place. Give her a raise and a paid vacation. She was the nicest and most helpful person I have ever had at a storage unit. On top of being a wonderful person she was so kind. Go see Sandra!!

I really like this public storage location. The pros: very friendly people, It's close to my home, sizes of the storage units seem to be very large. They do have small ones though, it's clean, open hours are good, and I feel it's safe on the property. Cons: I personally feel the prices per unit are fairly high. They could come down a bit especially if you have multiple units, but that's not the storage facility's fault that's everybody moving in here. If you are lucky to get a unit here on Eagle Road in Meridian ID, you don't dare give it up. The biggest negative for me is the fact that there is a kiosk at most of the facilities, No one you can talk to face to face if you have an issue. They say that the people on the other side of the TV at the kiosk can 'usually' help you, but I personally have not used the kiosk. I won't use a kiosk. I'll drive to one of the facilities that actually has a person maning the front desk. I'm pretty sick of all the electronics to tell the truth. I would highly rate the Public Storage on Eagle Road.

Great and clean experience. Very nice

Sandra came to the location, met with me and open my account, explained everything and was extremely gracious and personable. It was all were all an amazing experience!

Sandra made everything so easy with our making a decision. She is an amazing employee. Excellent customer service. !!

Sandra was very helpful! She helped me quite a few months ago with a rent raise problem and she took time today to find me the perfect new storage space! She’s a treasure

Horrible customer service and I will be renting somewhere else. They are rude and lack basic social skills they do not answer rhe phone and will talk to you like you are beneath them because they rent to us not the other way around I belive is what I was told today from them

The staff are extremely helpful. They are quick to respond and I much prefer a live person rather than the kiosk. Units are clean and conveniently located. Highly recommend this location!

Great customer service and a great location! Made signing up extremely easy and the app allows you to keep things organized and enter the unit at your convenience.

The property manager is rude. I wouldn't rent here if it was the last place to rent. Customer service is definitely not this person strong trait. Her name was Sandra or Sandy. Something like that. Best advice don't go here!!

I needed to hide a few things for a while. This was the perfect place until the desert thawed

Sandra was great

Stacy B. Was outstanding…she is professional,was helpful and available…our whole storage unit process went smooth and easily…Stacy was pleasant and kind…would highly recommend

Sandra was incredibly knowledgeable, kind & and very helpful. She made the leasing process smooth and efficient.

I'm going to give them a three-star only because at first I was being told that I'm not able to come every day to my storage because this was only a place to start not to be there I felt like these were my items that I'm storageing and I felt that I could be there everyday if I want but according to them and quote let me quote you this is a place to storage this is not a garage it's a storage where you leave your stuff there and you go quote on quote I feel like those are my stuff and if I want to be there everyday I should have the right

Clean and convenient location for southeast boise

Appreciate their business

Appreciate them greatly kewl lil live chat at kiosk

Appreciate their services greatly thank you !

Sandra was very helpful with assisting me on my recent storage rental great customer service!

Sandra was very helpful and sweet!

Sandra is amazing!!!

What's the point of having my things in a storage unit if I can't access them? The gate (which requires a customer pincode to get into anyways) closes at 9pm so you can't access your unit after that. I was helping a friend move things from her unit to an apartment, making multiple trips, and we had ONE trip left for a large item, but we made it back to the gate at 9:02 and it was closed. We had to return the uhaul by the next day, so we were basically screwed because we couldn't assess the gate past 9pm. Silly.

I reserved my Unit online, shortly after I received a call, I then went to the Office and was in and out in ten minutes, the Ladies were very friendly and helpful! I highly recommend this Storage, it also seems very secure, I have no concerns for the safety of my Belongings.