Public Storage Self-Storage Units at 2851 S Federal Way, Boise, ID

Terrible customer service along with shady business practices. I received one email a few days prior to them saying my storage was to be sold at auction. I had to further investigate for myself and found out the auction closed on the 10th not the 8th so I had presumed it was already sold by the time I came across the email. The only form of communication they attempted. No calls and no attempt at emailing prior. It's no wonder they have class action lawsuit and several other lawsuits being pursued along with poorly kept storage units along with an app that doesn't even notify you if a payment is missed. You have to log into the app and even then it freezes. But hey you all get paid quite a bit for both terrible services and facilities. Definitely look forward to the Universe making things right. Enjoy your greedy selfish ways. I'll go to my grave not paying you another penny because you don't follow your own agreements and small print.

Sandra was really helpful in getting us the best deal. Super nice and friendly staff.

Just wanna give a big shout out to Mrs. Sandra. She was very informative, had service with a smile, and was quick to act to make sure all my needs. We're taking care of one of the best interactions. I've had a long time. Keep it up she needs a. She needs a raise...

Sandra at the front desk deserves to run this place. Give her a raise and a paid vacation. She was the nicest and most helpful person I have ever had at a storage unit. On top of being a wonderful person she was so kind. Go see Sandra!!

Great and clean experience. Very nice

I really like this public storage location. The pros: very friendly people, It's close to my home, sizes of the storage units seem to be very large. They do have small ones though, it's clean, open hours are good, and I feel it's safe on the property. Cons: I personally feel the prices per unit are fairly high. They could come down a bit especially if you have multiple units, but that's not the storage facility's fault that's everybody moving in here. If you are lucky to get a unit here on Eagle Road in Meridian ID, you don't dare give it up. The biggest negative for me is the fact that there is a kiosk at most of the facilities, No one you can talk to face to face if you have an issue. They say that the people on the other side of the TV at the kiosk can 'usually' help you, but I personally have not used the kiosk. I won't use a kiosk. I'll drive to one of the facilities that actually has a person maning the front desk. I'm pretty sick of all the electronics to tell the truth. I would highly rate the Public Storage on Eagle Road.

Sandra came to the location, met with me and open my account, explained everything and was extremely gracious and personable. It was all were all an amazing experience!

Sandra was very helpful! She helped me quite a few months ago with a rent raise problem and she took time today to find me the perfect new storage space! She’s a treasure

Sandra made everything so easy with our making a decision. She is an amazing employee. Excellent customer service. !!

Horrible customer service and I will be renting somewhere else. They are rude and lack basic social skills they do not answer rhe phone and will talk to you like you are beneath them because they rent to us not the other way around I belive is what I was told today from them

The staff are extremely helpful. They are quick to respond and I much prefer a live person rather than the kiosk. Units are clean and conveniently located. Highly recommend this location!

Great customer service and a great location! Made signing up extremely easy and the app allows you to keep things organized and enter the unit at your convenience.

The property manager is rude. I wouldn't rent here if it was the last place to rent. Customer service is definitely not this person strong trait. Her name was Sandra or Sandy. Something like that. Best advice don't go here!!

I needed to hide a few things for a while. This was the perfect place until the desert thawed

Sandra was great

Stacy B. Was outstanding…she is professional,was helpful and available…our whole storage unit process went smooth and easily…Stacy was pleasant and kind…would highly recommend

Sandra was incredibly knowledgeable, kind & and very helpful. She made the leasing process smooth and efficient.

I'm going to give them a three-star only because at first I was being told that I'm not able to come every day to my storage because this was only a place to start not to be there I felt like these were my items that I'm storageing and I felt that I could be there everyday if I want but according to them and quote let me quote you this is a place to storage this is not a garage it's a storage where you leave your stuff there and you go quote on quote I feel like those are my stuff and if I want to be there everyday I should have the right

Clean and convenient location for southeast boise

Appreciate their business

Appreciate them greatly kewl lil live chat at kiosk

Appreciate their services greatly thank you !

Sandra was very helpful with assisting me on my recent storage rental great customer service!

Very nice 👍👍👍👍👍

Sandra was very helpful and sweet!

Sandra is amazing!!!

I can't access my own belongings past 9pm? Why?

What's the point of having my things in a storage unit if I can't access them? The gate (which requires a customer pincode to get into anyways) closes at 9pm so you can't access your unit after that. I was helping a friend move things from her unit to an apartment, making multiple trips, and we had ONE trip left for a large item, but we made it back to the gate at 9:02 and it was closed. We had to return the uhaul by the next day, so we were basically screwed because we couldn't assess the gate past 9pm. Silly.

I reserved my Unit online, shortly after I received a call, I then went to the Office and was in and out in ten minutes, the Ladies were very friendly and helpful! I highly recommend this Storage, it also seems very secure, I have no concerns for the safety of my Belongings.

It's nice but expensive

Expensive

Lots of things to see. The hours are great ..

Just rented a storage space on Federal Way, did it online... It was very easy to do, user friendly.... Went into the office today to introduce myself and get directions to my unit.... Sandra helped me.. Not only answering my questions but helped me download the app, now I can use my phone to access the gate... Amazing lady, family friendly environment... Highly recommend this storage facility....

Super nice ladies! Helped us switch units! Amazing service and clean facility!

I would just like to leave a quick review because I appreciated the kindness and professionalism of the manager I talked to today, The process from reserving to renting is very quick, simple and convenient. Also being that finances are currently on a tight budget, the $1 first month special is an awesome deal and helped me out greatly.

The team that runs this public storage off of federal is top notch! Our experience has been excellent and the units and grounds are clean!

Their intentions are good, but the inexperience of the staff in a clunky system isn't always conducive to good customer service. Watch your bill, and don't be intimidated to ask for a district manager to get something done, they don't have the power at the store level.

Sandra is amazing

Met up with someone from marketplace to buy something. Seems clean.

I have left 2 messages today and have not received a return call. At 3:30 p.m. I went to the facility to speak with them regarding an unauthorized charge on my invoice and the office door is locked and no one in sight. Not good business!

Almost doubled our price/mo for our 10x15 unit. Spending the weekend transferring our stuff to another facility before the end of the month because they told us just a couple of weeks ago that as the new owners they were upping the rent.

Very informative customer service... gonna miss them.

Fantastic, professional, and EASY rental experience with Chase. And the units are secure and immaculate. I highly recommend this facility.

Very Nice Complex, Tony was very helpful. Update- Just did a transfer to a larger unit with Chase, was quick and painless. This storage facility is nice and clean. I have been here a year with them and appreciate the care they have for their customers and units.

Polite customer service! Setting up the contract was well timed, and smoother than any other storage rentals I’ve come across. Manger made things clear and showed me the unit to make sure it was all in good standing with what I needed. Despite new changes to my schedule for the day, (during the time I was renting the unit) the mod Chase, worked with me to help me get things together with ease. Unit is in good used condition, lot is clean and well maintained. Five stars because I fell like they will have my back while renting from them.

Tony was super great. He took great care of my friend and I. We are two college girls and he walked us right through it making it super easy!

Clean, new, wall instead of cyclone fence, not 24-hour access

This was my first time trying to rent a unit for some semi-temp storage purposes. I made mistakes on the online form and Tony not only got it all straightened out, he made the rest of the process as smooth and painless as I think it could get. So far I'm super impressed and happy to use Extra Space!

Tony stephens was great!

They were very helpful and accountable to our family when considering our options

We set an appointment with Tony last minute and arrived in town just before closing. Tony was great and helped us pick out supplies we may need for moving, and assess which unit would best fit our needs.

Tony was friendly, energetic and thoroughly explained everything to me, providing a very positive customer experience. I will highly recommend Extra Space Storage in the future!

Tony was awesome! He was super helpful and made the move-in process very smooth.

Tony was awesome! Very helpful and friendly. He drove me to the units so I could see the difference in sizes. Office and units are very clean.

Tony the manager was great, showed me my options and how to get in thru the gate. Great customer service.

Best experience we've ever had with any storage unit facility! Best thing about our experience was Tony. Tony took the absolute best care of us and went above and beyond anything we could have possibly expected! Thank you so much Tony!

Tony was very friendly and a great person to talk to thank you for making things easy😁

The man Tony is amazing, really nice and helpful Cuh

Tony is the best! He was extremely helpful, from my initial phone call to going out of his way to help with my move in. I needed a place in a hurry and he was up to the challenge! He made the whole process easy and enjoyable! A+++

Tony is a super nice and totally professional guy to work with. He was right on top of everything and got the paperwork done right away so I could get to moving in as I was on a tight schedule with the moving company. Thank you Tony for being great at your job!

I got a storage unit from these guys and then had to chqnge it to a bigger unit and Chase (employee who helped me every step of the process and was super friendly! Chase answered all the questions i. Had and had no problem looking up various units under different criterias and pricing them for me! Ive managed in the restaurant biz for many years and i can tell that Chase is a multi tasker, self motivator and cares deeply about his job......very very important qualities if you ask me! I currently have 2 unists with these guys and recommend extra space to everyone i know looking for one!

Tony S. At the Federal way location in Boise was so informative and helpful. He went over the whole process and still had us on our way in less then 10 min. Definitely recommended for storage needs.

Great experience. Tony was friendly and straightforward. Very helpful. Place was well maintained.

Great service! They worked really hard to give us the best deal for us, worked with our needs, and we’re overall super friendly & accommodating! The whole place was also super clean!

The owner was very friendly as he was professional. I appreciate the kindness. I would recommend this storage place! Thanks again for you help today!

Convenient, clean storage with friendly and professional management.

Best place in town people are customer service there are really nice respectful considerate and very helpful in every way I do feel very safe around them and that means a lot

Very helpful dillagant and quick

Incredibly easy process to select and rent my space. Did it all online within 10 minutes. When I arrived to my storage space, I was very impressed with the high level of security, wide driving lanes, organization and cleanliness of the entire facility. My unit was open, clean and ready to go with a complimentary lock as well. Well done!

After getting a lease ending letter on the 1st of 2021 i didnt know what i was going to do but Chase was super helpful and knowledgeable regarding renting a storage unit, he helped me save money where a lot of other storage facilities were trying to charge me waaay more, i highly recommend extra space!

Tony was very helpful. He thoroughly went through all of my options. He me a tour and helped me decide what space I truly needed for my things .He explained to me all of my options and promotions available and I just feel that I made the best choice for the money that I was looking to spend .The property is very clean and well monitored.I feel secure that my belongings are safe.

Great positive people. I would work here lol

First class! Simple and easy

Tony was great and made the process smooth and was very helpful! Facilities were the cleanest I’ve seen, would rent here again. Thanks!

Took care of

Chase was very efficient and helpful getting us the units we needed. The units and property are clean and easily accessible.

Super clean, modern and affordable storage facility. We talked to Chase, who helped us get setup and provided first rate service.

The guy was so great! Very helpful and friendly

Chase was great helping size my storage needs and providing insight on the location. Additionally, he made the process smooth and easy accomplishing the rental goal in short time. I was kidding him that I should get a free lock for moving in and for longer rentals you should give him authorization to create a little good will with your customers!! Thanks Chase appreciate your help. Chris

Clean easy online setup and payment

This place is great! The aisles are wide and the units are nice. I will definitely use Extra Space Storage for all my storage needs.

This was not a photo of extra space storage.this was a photo of smoke from cali/Oregon wildfires obscuring mountains in Boise Idaho...

F=Great deal for first month free! Difficulty in finding our unit!

Very clean, secure and centrally located to Boise. Chase was exceptionally helpful in both set up and move-in. Highly recommend both the property and staff!

Friendly staff! Great experience!

My father passed in September of 2019. The only reason this is important to this review is that his belongings, accounts, and other assets have been in a lengthy legal tieup. Extra Space, unlike a host of other banks, storage facilities, medical professionals, and legal staff, did not hassle me during the process and accepted my (thorough) documentation without delay. I have an indescribable appreciation for any who make this time in my life easier and Extra Space certainly did that better than anyone else thus far. Thank you Extra Space. Would reccomend.

Tony is amazing!!!!

Great for the amount

Tony at Extra Space Storage in Boise, ID is the real deal . He has gone above and beyond may expectations. A true professional who puts the customers first . If you need a professional storage space to rent , please use the one in Boise. Steve in Oklahoma

This place has awesome customer service & caters to their RV storage customers. When i originally called in for rates I talked with David at the call center who helped me locate what I needed. I then checked out 2 facilities near me. Doris was extremely helpful and so was Mike. Great low prices too!

They just make everything so easy. I highly recommend Extra Space Storage. They are awesome!

Tony Stephens was really helpful and he made getting a storage facility was fast and easy. The storage facilities were nice and clean. Highly recommend them!!!

Very friendly staff. Very efficient. They make sure everything is as easy as possible for you. Definitely feels like they care about the customer.

As far as storage places go, it was ok. We rented there for about a year. Never had an issue. It was the people that always made it a little bit special. The very few times we had to interact with employees, they were always polite and professional. When we moved out, we were assisted by Tony and he took professionalism and kindness to a whole new level. He went ABOVE AND BEYOND. Helped us when we didn’t ask for it and made us happy that we rented there. That man knows customer service and he know how to be helpful and kind.

It was a great experience and Tony was a delight to work with. He was very professional and went out of his way to help us out!

Storage unit is easy and simple to set up on arrival. The units are very clean and well kept which is very important to me as I kept household items and furniture in my storage unit. Great security measured and extremely kind staff members Would highly recommend this facility to anyone looking for a storage unit.

Came into the federal way location on 8/31 shopping around for storage locations. Because of how awesome and amazing Chase was we decided this was the place. Chase's personality is beyond amazing and his customer service skills are exceptional. Also Tony the manager at same location is sincere and they both talk to you as if they have known you for years. Definitely gonna recommend these guys to people and plan on using them

Love this place! They go above and beyond with customer service. Love the climate controlled facility, I know weather won’t be a terrible nuisance if I need quick access to my stuff.

The staff has been very maneuvering for me throughout the struggle(s) of this pandemic. This has allowed me to fluid in overcoming the challenges of today.

Tony was a great help an very easy to work worth. An care about making sure our situation is done as easily as possible. Thanks tony!

Just got my storage unit today. The two gentleman who helped me were very friendly and helpful. Had a pleasant experience!

Rented a space here. Process went so smoothly and customer service was the best. They went out of their way to help and accommodate us every step of the way. I would definitely recommend.

Chase, hooked my up fast and easy.

Checked in with Tony and he was a great help negotiating withe movers, speed and efficiency! Thank you Tony great job! Walter

I have nothing but good things to say. The customer service is above and beyond what you would expect. Tony is so helpful and kind. The unites are clean and and the space is well maintained.

Always kind and respectful to there customers, wouldn't go anywhere else to store my belongings

It was great! Working with Tony! He really helped me out wen I needed it

Tony was very helpful showing me units and answering every questioned I had. This is the second time I've rented here and will be a returning customer. Tony was great Thanks agin

Tony in the office is the best. Helped me get the right unit fir my needs and took great care in our service.

Very friendly, fast and efficient!

Customer service on the phone was very helpful in getting me the size unit I needed. She took her time going over everything from locations in the area of Idaho, insurance, etc. Tone called me to confirm unit size and time of arrival to show me the unit.When I arrived Tony was very nice to move us to another unit so that I could unload our 26 foot truck without any problem and even mopped the floors in the unit before we unloaded. Great customer service. Great employees

Hey were super helpful about getting everything squared away quickly and helping me get a convenient unit to load into!

Tony was great!! Very professional and got us moved in quick fast and easy!!

Tony did an absolute amazing job helping us get our unit. Definitely a great help. He made the whole ordeal easy and with it. 👍👍

Tony was very helpful, got us in and out quickly.

Easy to book the unit, very friendly and reasonably priced. Never had to even step foot into the office.

Tony was super helpful and super nice, got us what we were looking in a matter of minutes. Very much appreciated, not to mention very clean space.

Great and friendly service. Clean and secure units!

Great customer service!

Loved the facility, it was very clean and easy to access. Very secure and with an on-site manager. Tony was great and made the process quick and easy!! Very helpful!!

Tony was a great guy and very helpful thank u

Tony, the manager was super helpful and kind!! I highly recommend with storage unit to everyone!!

Tony is the best! He was able to secure a unit for me in a very competitive rental market. He made the process fast and easy and it was obvious that he truly cared about my needs and expectations. This is the third time I have rented with Extra Space storage and while they are always helpful and efficient, Tony really goes the extra mile to help customers. I appreciate that I always feel safe accessing their units when I am alone. Their spaces are always clean and the temperature is perfect. They are a great option at an excellent value!

While the place is nice and secure beware of the “special” pricing. We have had 2 storage units with them for just over one year. Our rates have gone up twice. They are not cheap once you move in. Read the fine print.

Tony couldn’t have been more professional and helpful I had an issue with my vehicle that was inside the storage unit and he went above and beyond what most people would do I can’t say how grateful I am for his help if there was a way to give six stars, I would. Thank you Tony You’re the best

Tony was so helpful and knowledgeable. He made the experience so easy and enjoyable. I recommend this storage facility to everyone.

The storage units and grounds are clean and well maintained. Staff is friendly.

Very clean and nice. Staff is super nice and helpful! Perfect for storing school stuff for summer! Highly recommend!

Veronica, Chari, and Tony were all very helpful in getting set up with everything

Great service! Especially with a last minute request. You guys rock! Thanks, Tony!

Very helpful!

It was super easy and they were so helpful and friendly! We were in a rush trying to get a unit and it was so painless!

This place was great! Super friendly and super easy. Would 10/10 recommend to anyone!!

Super Kind Beautiful, very detailed and loved the way he is in general and with his extended hospitality. Accidentally made him work harder and he was super kind and humorous with it. 🙏

Awesome place, great friendly people. manager is great.

Very friendly and helpful.

Thanks for your help and support!

amazing customer service always polite and are willing to help out in any way possible. I will always recommend extra space on federal way!!

Tony was so helpful! The whole experience from start to finish was so easy. I was completely stressed out and after leaving Extra Space I felt all the stress of moving melt away.

Tony was great! Fast, efficient and thorough! Awesome customer service👍

A wonderful experience, great price, and friendly staff. I highly recommend this good place to store your goods. Very, very clean and easily navigated.

Tony at great space gave us amazing customer service! 10/10 would recommend. Very nice facility. Extremely clean! They even have complimentary carts to help with moving your boxes in and out of the units! Such a great experience. Thank you again Tony!! You’re the best

Tony was great. Extremely nice, polite and made getting my lock drilled out quick and painless. Much faster than I was expecting.

I’ve rented from this Extra Space twice and both times I’ve been greeted with excellent customer service and kindness. I would definitely recommend to anyone in the area!

This place is great! Tony was super kind and helpful. Fair rates and very clean.

This place is great and very safe. The staff is extremely helpful and they go above and beyond. I highly recommend anyone that needs assistance, help getting started or moving facilities to go here.

great customer service fast and friendly

We had such a great experience renting a storage here, we were unsure of which size was needed but Tony explained everything perfectly and also showed us the storage we were interested in. We appreciate tony for being so helpful and nice.

We appreciate you tony

Thanks for all your help Tony.

Absolutely the best customer service at this facility. Tony was very patient while I was deciding what size unit I needed. The facility is very nice and clean. I definitely chose the best place to rent a storage unit! Easy and hassle free made my day! Thank you

Today I was at our storage units and we had an issue with our key. We grabbed Tony out of the front office and he quickly solved the problem! Tony is a great guy and I thank him very much for saving me time today!

The front desk person tony was very helpful

Tony was AMAZING!! We rented a storage shed last week that was the size we thought we needed. When we showed up this evening 30 minutes before the office closed we realized there was no way all the stuff we needed to put in the unit would fit. Tony was swamped with customers but greeted everyone who came in the door like they were his best friend. He moved quickly through the line of people and never lost focus, his smile or his upbeat attitude. We told him our problem and he swapped our unit to a bigger one. I have rented more than one storage unit in my life and this was the best experience. In fact this was one of the best customer service experiences I've ever had!! Thank you Tony for making a stressful situation so much less stressful!!!

The staff there went above and beyond to help me. I feel like they did more than they had to. Tony is amazing.

Super clean, easy access, and well lit facility. Office management very professional and helpful!

Matt & Tony at Federal Way Boise, ID site are Top Shelf staff members! They provided insurance and lock requirement purchase options quickly and provided a tour to the unit we rented. This site is extremely clean and site is very secure. So glad we found these guys and the site!

Very friendly and will show you the different sizes. Will answer all your questions. They are brand new & clean.

I tried making an online payment and for some reason the web page crashed. After trying a second time it did the same thing! I immediately called Extra Space Storage and spoke with the Store Manager at the Boise-Federal Way location, Tony. He was very apologetic and worked above and beyond to make sure this was resolved. He assured me I wouldn’t be penalized with a late fee given the circumstances. I was very impressed! I have rented from other storage unit facilities in the past and by far this has been my most positive experience notwithstanding the online payment error. Highly recommend Tony and his staff at Extra Space Storage to anyone! Bravo!!!

Super friendly and helpful. Very clean and feel very comfortable storing my belongings here. Matt got me a unit and all set up super quick. He gave me amazing customer service as well.

I've had nothing but good experiences here. Very kind and respectful. Best place in idaho. Not going to lie.

It was the most affordable storage unit, and their staff was kind and efficient.

Staff was friendly. Nice and clean

Long and complicated story short, I only had several short days off to move to Boise, and putting things in storage was the quickest and easiest option given my limited schedule... But this meant hitting the ground running after a long work week, hastily shoving my belongings into a rented SUV (A U-Haul was $2K+, and I don't have that much stuff!!!), then driving until I was at the brink of exhaustion. Tony went above and beyond to make me feel welcome by providing superior, friendly customer service... When I said that I had a lock but it was buried in one of the boxes, most places would've said to store it at my own risk or insist I buy a new lock, Tony actually let me borrow one until I was able to find it! The facilities were super clean and looks like new, and the prices are extremely reasonable; I highly recommend coming here for your storage needs!

I was a couple months behind payment I kept in contact with Tony, and he worked with me to get my storage back he let me know about insurance and all that. Super cool really appreciated him being so patient about writing my code down so many times.

I have to say this was the most painless experience! TONY and RICARDO are without a doubt, hands down AMAZING!!!!! I will recommend Extra Space to whoever I can! I feel safe storing my belongings here. The customer service they provided was out of this world! Great job guys!

For a storage unit it's adequate and suits your needs. The couple that runs this property are amazing people! They are kind courteous and go above and beyond to assist you and are noting short of exceptional.

Tony and Ricardo helped me find the perfect unit while I am studying abroad! So helpful and nice!

Good prices, great location.

So far so great. In between houses and needed a few months storage before our new house is ready. Place is very clean and organized. Tony, my sales rep that hooked up my account was extremely helpful and informative for all my questions.

Tony was the one who helped us extremely respectful made the whole process extremely easy in and out 5 minutes can't ask for a better experience!! Highly recommend this stores facility!

Tony was very friendly, helpful and knowledgeable. Unit was very clean and well taken care of as well. I highly recommend this storage facility.

I am new to the world of storage units but needed one for temporary storage between homes. I researched several in my area and am very happy with Extra Space Storage. They are a pleasure to work with! I feel comfortable, safe (lighting and visibility is good), and feel my items are secure. The location, ease of entrance, wide isles, and key-lock make it extremely easy to swing by and drop something off or pick-up. I love how new and tidy the grounds are. The concrete is clean, smooth, and cared for, the units are a hefty corrugated metal that does not retain smells or stains. It has rained a little, and no water came into my unit. I have not experienced snow or ice yet. I love the lock being very simple and fast, as well as indistinguishable from other units. It is a little more expensive, but my peace of mind is worth it! The internet prices are better, and for very short-term storage, the "first month free," is a great option! I have a friend renting the same size storage unit from a different company. While it is acceptable and "fine," I much prefer my unit. It is newer, cleaner, brighter, much easier to access, and feels safer to me. She also felt it necessary to supply her own additional padlock, which adds another layer of expense, hassle, and worry. Extra Space Storage sells you a reasonably priced cylinder lock that comes with multiple keys. The lock stays attached to the key once opened, so you don't have to worry that you'll put down the lock somewhere or accidentally re-lock it. You just have to keep track of your keys! : ) I really enjoyed both of the women I worked with, but was disappointed that neither of them typically work at the Federal Way storage facility. They are typically in Meridian. The customer service was great! They were very accommodating and forthright. They gave me candid information and helpful tips for storing items. I had limited contact with the facility manager, but he did oil the door tracks and dust out my unit. I'm sure he's great, but I just haven't interacted with him much. From the look of the place, he's doing an excellent job!

Tony was great to work with he had me smiling the whole time. The property is extremely clean and the prices are fair. I look forward to a long working relationship.

The location and facility is very clean and accommodating . Staff is friendly and very helpful. Highly recommend.

Tony the manager was very helpful. When this was Citadel they had a kiosk, and hardly any people on the property. It feels safer now that actual people are on the property.

EDIT: Management has cycled through a few people pretty quickly but now they have a permanent manager named Tony who is only making the best situation even better! He’ll jump through any of your hoops and make sure you’re 100% satisfied. I used Citadel in this same location and left for many reasons. Under new ownership, Chari and Wally pull out all the stops when dealing with customer service even before I got another unit here and I could not be happier

Tony was such a great help! Wonderful attitude and great conversation. Got me in and out so fast! Would definitely recommend anyone I know go speak with him.

This place has been nothing but great. Everyone is kind, especially Kaitlyn who graciously helped us with all of our questions. Thank you so much Kaitlyn!!

Good so far Units are taller than other places giving me more square footage

The ladies working yesterday were so good to me! Helped me pick out the best space for what I need, answered questions and were patient with me while I gathered all my information. So clean, New and nice. Right next to the airport too, which is perfect for me. Thank you, thank you!

Such a great experience. Both people working today had excellent customer service skills. Lovely people. They offered me several options to chose from. Showed me the space before I leased it and printed out an insurance document for me. It was an immediate release of anxiety cause I needed the until immediately. Oh and so clean! A++

Well I was doing a side job for the boss. Place seemed adequit

Thanks Dakota! You were helpful and friendly thanks for making this moving day an easy experience. :))

I've been renting here since it opened and have always been grateful for the top level customer service these folks provide, on top of the impeccably clean and safe facilities. Recently, when needing to switch and downsize units, Dakota and team went above and beyond and totally out of their way to accommodate me and my move, even though the situation didn't fit exactly their current policies. They made sure I had exactly what I needed and made sure to find the most cost effective way for me to do it. Can't say enough good things!

Excellent manager(Steve) / Easy to work with and very knowledgeable about facility and availability

Nice clean facility. Best price I could find.

I read lots of reviews and visited several storage units before picking this one. It is clean, secure, has great customer service and competitive prices. I will be recommending this facility to all of my friends. (PS You can get a great deal if you sign up with them online.)

Friendly staff. They want to keep the people that store their stuff here happy by keeping their rates affordable. Unlike other places.

Clean Establishment, friendly fast courteous service.

Immediately walking through the door Jennifer was considerate with follow up questions and assessing my needs, generally I’m hard person to read so she was doing great at knowing when she might be asking the wrongs questions. It’s great place to store my sentiments with a company that invests the security of my things and my experience by providing non traditional pad locks and electric carts to show me around the different. Thanks again Jen!

Jennifer was a huge help! She got me a great price and got me everything I needed very quickly. Cannot recommend them enough!

Great customer service and very helpful thank you to Jennifer made the experience easy

The staff and manager really did give me a reason to believe that miracles are possible, because they actually have care and cancern for their customers and not just in it for their money, they gave their customers all opportunities possible to not lose their belonginngs in auction, after citadel not returning my calls, emails or excepting online payments I was under the impression they had auctioned my unit and in that unit was my foot locker with my dauters belongings in it she passed away in 2005 I was devistayed then 4 months later I receive a email from extra space informing me they will had my unit so I traveled all the way from Missouri and now I have my foot locker in my possession absolutely amazing people

Angela, the manager, made it such an easy experience! In and out in 10 minutes- online reservations- friendly faces and smiles! Great service all around and would 12/10 recommend. Clean, under 24hr surveillance, gated, etc.

Awesome service

Angela has been so helpful to us while we have had a hick up in our move. Always so kind to us and willing to go above and beyond. It’s nice to see customer service coming back!

The team of Angela and Amanda were fab!

Easy to to move in, took 5 minutes to rent by the month, yes it was 5 minutes to do paperwork and get a unit. 5 minutes to check out. Friendly, professional and efficient. Clean, dry, easy to get in and out. Thks

Angela is the best. She made our process easy and fast. Very attentive and professional .

Angela is great to work with. Fast great service and nice units. Very clean and professional place to come for your storage needs.

What an amazing experience! I was out of town when I found out I would have to move immediately upon my return. I called several places and it was a hassle to organize the unit to be held for a short period of time. I called Extra Space on Federal and they not only held it, but they were friendly and helpful.

Thorough preview of the grounds and unit before transaction—units are clean and easy to access. Seamless rental process with the help of Angela!

The whole staff was great. They were extremely helpful explaining everything and were upfront about what it would cost and how everything would work. Would highly recommend using them as your storage space

Very clean and updated storage facility. I had the pleasure of working with Angela to get my storage unit and she was nothing but kind and helpful. Located 5 minutes away from BSU Campus and has great hours!

Super clean facility and helpful friendly staff. Move in was easy and worked with me well to accommodate my needs even though my need changed from what I had originally though would work. I would recommend this place to anyone needing to store items.

I had great experience at the extra space storage. The woman at the front desk is very nice and made it easy to reserve and locate our storage unit.

Great place! Very friendly staff and incredibly helpful!

Super fast service, nice units. Cynthia was super friendly and helpful!

Very clean,easy access

Thank you Bruce for making the day a success. You Rock!!

Friendly staff, very secure and affordable. 👍

This place was truly amazing. The guy was expedient, helpful, and when he didn't know the answers (he is new) he would get me the answers. The facilities look amazing, storage bays look great, a lot of cameras, and you get the first month FREEEEE!!

Chari, Had a wonderful experience here. She was very helpful and understanding. Went out of the way to make us feel free to take time and make the decision best suited to our needs. Thank you it helped ease a stressful situation

Very friendly and professional

John was extremely helpful with the take over here and renting me a new unit highly recommend coming here for your storage needs

Even though first day in business by new company owners, service was pleasant, informative, professional and expedient!

pretty nice

Easy access and storage prices well with in. Price range

Absolutely the best service, price and the people to deal with. I kept the vehicle at one of the locations. Dave and Linda were amazing in helping in every aspect of storage needs. If you need storage in Boise don't look further!

Sucks

Do you have any climate controlled storage units?

Feels like a secure fortress, easy access. Rather institutional feeling.

We used this storage unit after a long move across the country, and have loved it! It’s extremely clean, they have really convenient hours, and the rates are the best we found. Such great service and facility, we would definitely use Citadel again.

Awesome security

Clean and easily able to get around with a moving truck.

Very secure and professional

Called in regarding available units - spoke with Michelle. She was courteous and informative.

Great prices, brand new units. Very secure and easy to access.