Great experience! Friendly, caring, knowledgeable geat customer service!
Shon was great and very helpful. She was very professional and had exemplar work ethic. She took the time to show me every unit I was interested in without hesitation. Thanks for the great experience!
Excellent service. Friendly, helpful and beautiful SMILES!!!
Thank you Martha. She was very helpful with all the information I needed when trying to find the right storage size for me. Recommend to go and see her for all your storage needs.
Martha very helpful and knowledgeable of her job.she is very perfesssional and has a nice personality. Thanks Martha for all your help!
Aunty Martha was great and friendly. She made sure that we understood all policies and very respectfully polite. I would definitely recommend anyone looking for a storage to go and see her!!!!!
Great staff as always as I’ve been coming here for years! Always a friendly smile and welcome at the front office!
My last experience is with the team member who assisted me with downsizing my unit. She was very knowledgeable, courteous and provided all the necessary assistance to make it a smooth transition. Thank you!!
Janet Property Manager at Kuala location was very helpful excellent customer care!!!
janet was extremely helpful and gave me gave me great service
Janet helped me with my rental and also helped to fix my problems with my gate access.
We have been long time customers of public storage and the service is always exceptional. Today we are downsizing and Janet made the process easy and quick! This is why we are customers, before of service like this!
Diane was super helpful and super friendly. She answered all my questions and concerns. Signed up on the spot !! Thank you !!
Ling provided excellent service and helped us find the storage unit that worked for our specific situation.
Martha very very Helpful. She's the best!!
Great staff and customer service! Martha the property manager is always helpful when I'm needing help, she is my go to person whenever I'm here, keep up the good work!
Janet was very helpful. she explained everything and we rented a storage unit in no time
best experience i’ve had! friendly staff and very helpful!
Martha is super awesome! Great customer service, really friendly and informative! She made the move in process so easy! Best of the other Storage places i've been in thus far!
Janet & Martha are the best ever , please give them a raise ! AAA+
Martha was very helpful with my storage unit needs. Very well maintained facility. Very helpful with my storage needs.
Janet was friendly and helpful, and a pleasure. Thank you
It was slow then all of a sudden it got crazy . . was not sure the lady there was going to be able to manage everything but Janet/Janice ( correct name ?) managed the kaos in a totally professional manner!!! Hopefully this experience will be the same and this is not a one-off... Cheer.s. 🍄
Martha is the most professional friendly employee. She is an asset to Pearl City Public Storage
Came for a move and Martha was outstanding! Super friendly and even helped us out with some of our stuff. 10 stars if I could!
Martha has been outstanding. She’s such a nice manager, always helpful.. it’s hard to find good customer service, but she is outstanding good job!
Friendly Staff, Clean Storage. Wonderful Experience. Totally Recommended 😊
I received excellent service. The agent was patient and made me feel comfortable with signing my contract.
Since the day I moved from vegas and got a storage at Kuala, I met and got the best customer service from manager Martha. And since then I got to know her and now it's like a close family she has the greatest BIG ALOHA TO ALL. I thank you. Much big Mahalo to manager Martha
Going through a hard time and Martha and Janet were amazing to work with under extremely short notice conditions.
Our experience at this location was excellent. Ever question or concern was met by friendly and helpful staff especially Martha and Diane. If we were not permanently leaving the islands we would continue our relationship with this location and with this fantastic staff. The price was reasonable as well. We would recommend this location to our friends and family.
Martha is awesome! She’s very knowledgeable on how to manage your account on the computer
The staff here are really friendly, property is clean and well maintained. Martha was exceptionally helpful
Martha in the front desk is a Big Help! Appreciate all the information and Professionalism she provides
Martha at this location is always available and helpful. She takes the time to explain charges and the break down. Please keep her here. Mahalo!!!
I like the app too get access code and entry. The staff are friendly and the buildings are clean and bug free!
No military discounts and price of storage keeps going up, it's not steady but do like the upgrades with cell phone entry
Martha was an awesome help. She’s so sweet.
martha was so professional
Great service Martha was very professional and helpful with all my needs.
Martha is an awesome employee! She works hard to keep the customers happy. She knows her job well. 100/100 recommend this place since she is so helpful!
Recently, my daughter needed help with finding storage for her possible relocation. After calling around, we found a lovely, helpful lady named Martha who gave us excellent information concerning the unit size necessary for our needs at a very affordable price. Martha was patient, courteous and so supportive. We will definitely return to the Kuala storage.
So grateful to Martha for her help! She truly makes us feel like family every time we see her.
Martha is extremely helpful, knowledgeable and a pleasure to work with. I highly recommend Martha at Public Storage on Kuala Street!
Martha was excellent!! Hey customer service was absolutely amazing. I’m new to the area and she made sure I knew where to dump bulk trash 🗑️ as well as the loading unloading procedure for the storage. Kindness goes a long way!! I’ll definitely continue using this facility because it’s great 👍🏾 but also because of people like Martha! Kind, polite and resourceful! Thank you!!
This public storage was so clean when I arrived. The service was stellar. I can’t wait to use their service again. I thank everyone that helped me.
Great help and assistance in helping my wife and I with getting storage. We were welcomed back with a smile and even had great conversation with the front desk receptionist. Her name began with an M, but really friendly. Really appreciate them!!!
Very positive and friendly workers. Love it!
I've been with PS for many years and I found Kuala st location the best, Martha has always been accommodating and so helpful, she is the most amazing Property Manager ever.
Louis Self: Moved in today and Martha made my move in very easy also the app is very helpful to use to get into the building. My experience and expectations was out standing I definitely would recommend this storage facility. I give this facility 2 👍🏽👍🏽thumbs up
Martha provided excellent customer service and is very knowledgeable!
Mahalo Martha!
Martha was awesome made it so easy makes we wish I had more stuff!
Casey and Martha were very helpful in helping us select a new storage unit. It made our life less stressful. Thank you Casey and Martha. Martha also had a vacuum in hand to vacuum up some dirt close to our unit. She helps Public Storage on Kuala Street be nice and clean! 👍🏼
Great customer service! Martha was so wonderful to work with! She made everything super easy. Highly recommend!
This facility is on a main road with wide east turns to access. There are indoor climate controlled storage units with built-in locks ready to use. Access inside is restricted by a long passcode, and the passcode only opens your floor for the elevator keeping things very safe. Inside the facility is very clean and well maintained, aside from recent damage obviously caused by careless customers.
Its in a commercial area with other shopping and restaurants, so you can run errands before or after the trip to storage. Definitely a go-to for storage needs in the Pearl City area.
We had a wonderful experience working with Martha today! She was well-informed and so easy to work with. It was a no-brainer to choose the Kuala St., Pearl City, HI location!
Mahalo nui, Martha!! 👍🏼👍🏼👏🏼👏🏼😃
Martha was a really great help, she was very professional
In my experience, Martha has been incredibly helpful and responsive. She consistently go above and beyond to assist us and ensure our needs are met. Whether it's answering questions, providing guidance on storage options, or addressing any concerns, she handle it with professionalism and a friendly demeanor. Their promptness in addressing inquiries and their willingness to go the extra mile truly sets them apart. I highly recommend their excellent customer service and commend their dedication to their role.
A must!! Highly appreciated, from
THE TIME I ENTERED ,FELT WELCOMED .
GOOD VIBRATIONS!! "THANK YOU!!"
MARTHA!!
Excellent and very friendly service from Michelle. She's helped in straightening out a billing discrepancy. Very satisfied.
Michelle was very courteous and professional and the service she provided was very helpful with the rental process. Will recommend to others about this facility
Love the location, and space availability. Michelle is super helpful, friendly and gives awesome customer service. Have 2 units here. Mahalo Public Storage.
AlohaEarth🌎LiveP/TV🍍 MARTHA was Amazing, very helpful showed to my Storage and made sure I was fully informed about the building. Mahalos
Quick & easy to get a container! Easy checkout. Lovely customer service from Ms. Michelle & Ms. Martha!!
Michelle is the superstar of this location! Awesome person! She took time to help me with Bluetooth access thru app! Very tech savy compared to an old geezer like me.. Amazing staff! Really recommend this location..
Excellent customer service definitely excellent Martha and Michelle A+
Matha and Michelle were so hopeful with me getting a storage while I sort out moving and pcs. Location was clean and workers were very helpful with explaining to process/everything to me.
Great customer service. Awesome employees.
Martha and Michelle are knowledgeable and accommodating with everyone’s need. The facility has ample handcarts for patrons. Elevators are big enough for major moves in and out of the building.
I’ve been a customer of this Public Storage for years. The office attendants are always able to answer my questions and make unit transfers possible for me.
Martha and Michelle were such a great help with helping me get a storage and was very happy to see how clean this location was. So glad to have chosen this location to keep my home goods until in fully moved
Excellent service every time I come here. Mahalo, Martha and Michelle.
Very good customer service .. great place
Very helpful and understanding, help me find the right storage space for all my things.
I’ve been having the best customer support and service from day 1 since I rented my storage unit. I also lost my keys to my storage unit and thanks to Michelle for being a great help in supporting me through my difficult time.
Michelle was able to assist us with following up with an issue with the entire contents of my storage unit. She was very professional, pleasant, and very helpful. I hope the issue will be correctly resolved as it had to be escalated.
We are currently renting a unit from the Public Storage in Pearl City. It’s tucked away off Kam Hwy, across from Walmart. Access is easy, no busy Highway with transients nearby, well lit, secure and staff is always onsite during business hours to assist. Parking is easy, and there are always carts available to haul your items to and from your unit. What I like about this facility is that the staff are so very helpful. I ran in to some issues with the rent increasing. I understand that with the economy and inflation, this happens. But there are times when the increases puts the customer in a position where they can’t afford it and may have to look elsewhere. Public Storage appreciates my business, knows it’s long term and wants to help me so we can maintain our partnership. Michelle & Martha at PS, have both gone above and beyond to help me figure what the best plan is for me. Even if it doesn’t work out (I will post update later) Their service is worth noting and recognizing. I highly recommend this facility for storage, it’s safe, clean and staffed with some pretty exceptional people.
Michelle was awesome. Great customer service.
Excellent customer service
Great experience. Michelle made it east to rent a unit. She was very helpful and made everything go smoothly. Location is convenient, clean, and safe. Extremely happy with my first storage experience.
Michelle was really helpful and efficient with setting up our storage unit. She was also very knowledgeable with the public storage app, which allows you to do many things regarding your storage space (pay your bill, access to the building, etc).
Awesome personality, very helpful. Great person. Quick problem solver.
I thought I only needed a storage for a few months but it turned into a couple years and Martha had been such a great help whenever I needed to upgrade my unit or I had an issues. I highly recommend here! Everyone is so helpful, friendly, and understanding :)
We stopped by the Kuala street location to see if we could rent a smaller locker space and was helped by Michelle. She was very pleasant and helpful with our needs. She thoroughly explained everything about the transfer and even helped us with the Public storage app features. Thank you Michelle!
Martha was amazingly helpful!! She’s so kind and very sweet to walk me through the facility.
Martha was very helpful & made sure we understood everything :)
Great service, easy access, highly recommend!
Very helpful and friendly staff.
Lou was very helpful and attentive to me and my personal needs. He has great customer service and communication skills. I appreciate the hospitality.
Really great service. Ive been at this place for over three years and it's the best storage I've had. Clean and not too busy. Really big thank you to Lou, always helped me out and super great service. Highly recommend this place.
Great place to rent. The staff is incredibly friendly and helpful. Lou was especially helpful and provided excellent service.
Public Storage on Kuala is the best. Martha is the best!!!! She’s always there to help. Martha always greets us with a positive and welcoming attitude
Lou was very helpful and friendly! Customer Service on fleek!!!
Ashley was so helpful. She explained everything, made us comfortable, and made our decision easy. Thank You
This location is very clean, safe and really quiet. We enjoy coming her and being greeted by Martha. Martha is very cheerful and pleasant makes going to the storage less stressful.. Martha seems to be a loyal employee that takes pride in her work ethics.. Keep up the good work and friendly demeanor .
Staff is super helpful and accommodating. Facility is nice, quiet, climate controlled, and convenient.
Martha was fantastic during check/move in!
Lou was very courteous and efficient. I will be leasing only at this location because of Lou. That will be in December.
The facility is very clean and secure. I've had a little bit of trouble with one of my access codes. But Lou - who works the front desk - has been very helpful.
Thank you for your great service today Mr. Lou. Much appreciated.
Aloha everyone,
Just wanted to give credit where it's deserved. I went in last week with an online reservation and Lou assisted me with getting my unit for my business. He made everything simple and convenient and did this with an amazing attitude. Made the experience easy as it can possibly get when getting a storage unit, it's not like it's a glamorous event in anyone's day. Anyways as a shareholder and now new customer it makes me happy knowing I've invested my money with a company that has people like Lou running things. Well done PSA Kuala street
Mahalo
Martha was exceptional as property manager for both opening & closing units!!
Lou was extremely helpful while I was at their location. He showed me around and gave me a tour of the facility. He was professional as well as personable. I will definitely be coming back to this site.
Lou and Martha are the best!!!! So kind and helpful! They deserve only 5 star ratings.
Lou was so personable, very courteous, friendly and he was a blessing to save me on my payment. Much Mahalos
Martha and Lou of the Public Storage facility located at 1200 Kuala Street in Pearl City, HI are the best folks to work with. They are always helpful with any questions about our unit. Customer service here is great! The units are clean and easily accessible. Best thing is the climate controlled environment which helps to protect and prevent degradation of the items we’ve stored over the years. A well-deserved 5-Star rating!!!
Lou was was a professional yet personal guy. I really enjoyed my enteraction with him.
Lou from Public Storage on Kuala Street was amazing to work with. He was professional and patient as he helped us figure out the size of unit we needed for our belongings. We were there for a good forty-five minutes as he toured the different units with us. Not once did he make us feel like we were being troublesome or that we were asking too many questions. We strongly recommend Lou from Public Storage to help you with all of your storage needs!
I can't even express how AWESOME Martha was in helping me with my account. She listened, was kind and was wonderful to me. Mahalo nui loa Martha!
Great customer service from Martha!!! Her strong computer skills/keypad navigation skills made for super fast sign up! Deserves a raise!
Highly recommend this location for excellent service!!!
Lou over at public storage koala st pearl city Was very helpful and setting me up for a locker paid in cash great service reliable confirmation confidence
Amazing place! Clean, professional, secure. I feel that my things are safe at this location. They really care here. Martha is super friendly and really helpful. I love storing my things here.
I do wish the air conditioning was a little bit cooler on all the floors. Maybe like 5 degrees colder :). But it’s all good 😊
Lou did a awesome job and effectively communicated the rules, policy and pricing
Lou was a great help and super friendly!
Lou was very helpful with my needs
Had a great experience with renting a unit from Lou and Martha, they are a great team. So much better than my experience trying to rent from the 969 Kam Hwy location.
Awesome storage place , with pretty good prices ! Convenient and the worker Lou helped me out tremendously 😄
Martha was so helpful, friendly and efficient in getting me and my husband a new unit. Mahalo!
Lou was extremely helpful and knowledgeable gentleman and also Martha. Mahalo
Great storage experience, totally recommend
George and Martha was very friendly and helpful, go and check them out.
7/25/2022 Update: I had to move units a couple of times due to downsizing my personal belongings but everytime I needed help the manager and staff were extremely friendly, polite, and helpful.
Needed a place to store some equipment and was not disappointed. Melanie was very professional and super helpful with all my questions. 10/10 would recommend again. Awesome customer service and very friendly.
It's a storage place. The place just got a total make over. It's clean and well managed
I had a wonderful experience especially since, I have been looking for a place to put my extra items. Martha was so friendly and went the extra mile to explain what would work best for me.
This worker name Martha made my experience there very pleasant. Thank you 😊
Martha was very pleasant to speak to and so helpful! Thank you Martha!
Facility is always clean and Martha is always willing to help.
Once again, Martha helped me with saving $ & Time by downsizing. Thank you for the great customer service.
Service with Martha was excellent she was extremely help. Thank you Martha
Great Customer Service... Very friendly and helpful
Martha and Brent are the greatest. Always very helpful and friendly. I would tell people they are a great and caring team.
Thank you helping me Martha
Have a nice day
Martha is a employee that cares about the tenants and have a lot of compassion and passion take care of her and she will take care of everyone
MAHALO
Awesome & friendly service!
Very hard working employees.. Thank you Martha & the gentleman that works there. They go above & beyond their duties!
Martha was very friendly and helpful!
Martha is a very good worker and really helpful!
Great customer service! Very helpful! Made our reservation and transaction very quick and easy!
I found this storage unit online at Public Storage Kuala St.
For a first time customer I got a really great deal on the first month & 30% off for 6 months.
Perfect size for my furniture & personal things for this price..
Awesome & friendly customer service! Thank you Martha!
Martha was very helpful answering my questions & needs. She has a very sweet & welcoming personality!
I highly recommend this storage!!!
Been w this location at kuala st for years and keep getting great service. Thank you Martha for going outside the box and finding a resolution for me today. Much Aloha !!
Thank you Martha for being the biggest help today !! I would recommend choosing Martha for customer service.
Been here for more than 5 years. This facility is clean. The staff is the best, always helpful. I highly recommend this particular facility.
Came here to ask about their boxes. The lady in the office was very helpful. I would come back in the future.
The process was fast, efficient, easy and most of all Martha was friendly, personable and professional. Easy assess to the facility with no gate and lots of parking. I would recommend this specific location of Public Storage to my family and friends.
Awesome experience. Martha was the best! Professional and extremely helpful
Great experience Martha did a wonderful job helping us navigate storage with repairs being done to building she make it so easy on us. THANKS FOR ALL THE HELP MARTHA!!!!!
The late fee charge and late fee tax is just ridiculous charge. I get the late fee charge but to tack on a late fee tax, I was mostly shocked by that. The elevator isn't working and that doesn't help with elderly customers and people who have health issues to go up those stairs. Hopefully they get to fix that soon and this happened during the rain in the end of December 2021 and beginning of January 2022. I can say that the storage unit is clean though, no musty smells and the controlled temperatures is good enough. Cash, credit/debit acceptable payments. Hey, watch out for those fees if you pay your bill late. Yikes.