Public Storage Self-Storage Units at 989 Kamehameha Hwy, Pearl City, HI
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Small, Medium & Large Storage Units
5'x5'Online only price$ 82/moSmall 5'x5'
$ 82/mo $ 82Best Price Label2 units left!
- Climate Controlled
5'x5'Online only price$ 96/moSmall 5'x5'
$ 96/mo $ 96Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
4'x10'Online only price$ 149/moSmall 4'x10'
$ 149/mo $ 149Best Price Label1 unit left!
- Climate Controlled
5'x10'Online only price$ 151/moSmall 5'x10'
$ 151/mo $ 151Best Price LabelHurry!
- Climate Controlled
7'x10'Online only price$ 174/moMedium 7'x10'
$ 174/mo $ 174Best Price LabelHurry!
- Climate Controlled
7.5'x10'Online only price$ 187/moMedium 7.5'x10'
$ 187/mo $ 187Best Price LabelHurry!
- Climate Controlled
10'x10'Online only price$ 260/moMedium 10'x10'
$ 260/mo $ 260Best Price LabelHurry!
- Climate Controlled
10'x15'Online only price$ 337/moLarge 10'x15'
$ 337/mo $ 337Best Price Label2 units left!
- Climate Controlled
10'x20'Online only price$ 427/moLarge 10'x20'
$ 427/mo $ 427Best Price Label1 unit left!
- Climate Controlled
9'x20'Online only price$ 559/moLarge 9'x20'
$ 559/mo $ 559Best Price Label2 units left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 572/moLarge 10'x20'
$ 572/mo $ 572Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Resources from the Help Center
If you've never rented self storage before, we're here to help.
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Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Pearl City Self Storage On Kamehameha Highway
This Public Storage in Pearl City, tucked right between Highway 99 and H1 just west of Lehua Avenue, has a variety of cheap self storage units for customers in central Oahu.
This all-indoor, multi-level property offers a large selection of climate-controlled storage units in a wide range of sizes.
A 5x5 unit or 5x10 unit is a great place to store blankets, backpacks, folding tables and chairs for picnics or family get-togethers down the street at Neal S. Blaisdell Park, while surfboards, paddleboards and other larger recreational equipment can easily fit inside a 10x10 unit or 10x15 unit for year-round storage.
With easy access from Kamehameha Highway, H1 freeway and the H2 freeway, it's a great storage spot for families or businesses throughout Pearl City, as well as Waimalu and Waipi'o, to store all furniture and belongings during a local move in a 10x30 unit here.
A community rich in Hawaiian culture and rooted in American history, Pearl City maintains a unique, tight-knit feel without sacrificing any metropolitan amenities, with downtown Honolulu just a short drive away.
When a little extra space is needed, call on this Pearl City Public Storage – open 7 days a week – to provide affordable self storage options in the area.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 495)
George was a great help with my first move in!!
George was very helpful when I moved in.
George was an amazing dude. Was super patient with me even though i ask a thousand question. Showed me how to use the app, showed me 3 or 4 different units because i wanted to get a better look, and was polite and professional the entire time and made sure i understood the whole process from start to finish. Would absolutely recommend this spot to other people based on my experience.
George was a great help! Easy transaction!
George was a great helper
George was super helpful
Was assisted by Ashley in setting up a storage rental. Process was quick and easy and Ashley was very knowledgeable to every question I had. By far the best customer service I’ve experienced, polite and professional
Move in was easy
George was very helpful and polite too! Great employee!
Went to the facility. It was clean and organized. Ashley greeted both me and my husband and provided great customer service.
I had the pleasure of working with Ashley who was so nice and helpful !! She made my experience so quick and easy and even told me what to expect ! I rate my experience 5/5 HIGHLY recommend . definitely work with Ashley . She she’s made this process a lot less stressful for me Also check online for 1$ first month promos for this location ! They come with dolly’s to use at the location with NO extra fees !! Definitely recommend storing your things here ! It’s one of the only places I’ve found that allows you access to your things past 6pm …
George was great very efficient.great job
George and Ashley are a great help.
Great assistance with the storage unit. Would definitely recommend to family and friends.
George is a great employee, PS is lucky to have him!
Really great customer service from George. I recommend you to check out this services.
If I could give them 10 stars I would! The facility is clean and the staff is the best!!!
First time storing was quick and easy!
Ashley and her team were so professional had a lock ready insurance information and everything else was great good job public storage team especially you Ashley
Ashley helped me with my rental unit, she was amazing, very helpful. The facility was very clean and well taken care of
Office Staff is friendly
George was great help with my move-in!
Ashley was great and made the whole renting process really easy. Big shout out to her for helping me today!
George made my experience for a first time storage customer a blast. There is not enough stars to rate his customer service.
Ashley was very helpful. Me and my wife were very new to renting storage units, and she provides us with amazing information and made the whole process very easy.
Ashley did an amazing job setting my husband and I up with a storage unit. Within minutes she walked us through the process and got us taken care of. And she was polite and professional all the way through.
George was great! He helped me with my transfer and made it easy and convenient.
George is a very efficient and fast worker!! Mahalo George
George was super amazing with my rental!
George was great help with my first move in with PS, and thanks for helping me set up the app!
George was very helpful and friendly.
George was super helpful while I started my rental and also very friendly. He made everything quick and easy and informed me on things that was special for military and helped me set up auto pay right then and there. Thank you !
Ashley was awesome and helpful
Simple process. Love the security features not just for our items in storage but for us going in and out as well.
George was awesome with my first ever rental and made the process easy and hassle free.
George was great! Helped me with my transfer.
Georgia is great! Helped with me first rental.
George was great with my transfer!
George was great help with my office rental and PS app setup.
Ashley and George are the absolute BEST!
Very nice and helpful.
Ashley was Very professional and helpful.
George is smart and very knowledgeable! He was so kind and so professional! He is so friendly! I gave George a rating of five star because he is that good!!! Thank you George for being excellent and great! Keep it up!
George was great, he was able to multitask with several customers and their various needs. We were considering looking at multiple storage places but he was really helpful and decided to go with public storage because he was able to show us all our needs would be met here. Having great employees makes all the difference!
Great location. Good customer service. Staff is courteous and helpful. Worked with me and provided the information I needed. Thank you George for you help.
George rhanks so much for helping me with not losing my storage and with the transfer to a new space..thank you!!!!!!!!!
George and Chanda provided five star service today.
Great and very professional service very knowledgeable and helpful.
Ashley is very friendly,efficient and knowledgeable. The beautiful young lady was amazing by helping me rent my unit. Service with a smile.
George was very helpful with my first time as a customer of Public Storage! I highly recommend him!
George exceeded our expectations. He is super nice and patient and dedicated to helping others. Also his eyebrows on fleek.
George was a great help with our e-rental I recommend his assistance!
George, thank you for helping me set up the PS app for future payments
George was great help, appreciate his help
George was very helpful with my unit transfer!
Office staff is friendly
Very nice and clean facility. Big shoutout to George for being so informative and helpful. He thoroughly explained everything throughout the rental agreement and always had an answer to any questions I had. Also walked me through the app and accessing the building. Just a great experience through and through.
quick easy move in with George
George’s speed of service is excellent, check him out!
Great service, easy move in an out. Would definitely recommend. We got great service from the office personnel (George).
George was great help for my unit transfer!
Move in was quick and easy. Staff was helpful
I love that the staff id always so friendly, especially George. He’s always willing to help me out when i need help. Customer service is on point.
George was A Great Help
Move in was fast and quick with George!!! I recommend this location to anyone looking to rent a storage unit!
George was extremely helpful and patient throughout the process of renting a space at this location. Their new access pad was very cool too
Thanks George for mentioning the PS APP, this helps me with everything!
George was so helpful with my pre move in and answered all of my questions. Great customer service!!
After an hour wait and several phone calls. Found out the property manager/staff was not coming in today and no replacement was ever sorted out. I'm locked out and can't get any assistance. This is just one of a multitude of issues that occur every time we use this storage facility. I'll be looking for somewhere else for my storage needs...
George was very helpful !
Came over to seek a storage unit since moving back and I spoke with the property manager and she’s very helpful and informative on everything. Got to look around the property and it’s kept clean. If you ever decide to pick a storage place, I recommend Public Storage and speak with Mackey when you’re here.
Awesome & friendly service! Very hard working employees.. Thank you Martha & the gentleman that works there. They go beyond their duties!
George was great got me a pro rated unit that was everything I needed!
989 Kamehameha Hwy See George, he's da Bestestess!!!
Great customer service. Outstanding
Mackey was sooo helpful and got me into a unit very quickly. The place is bright, clean, and nice. Very happy that I found a great place to store my items with easy access.
George provided great service, totally recommend this location for storing!
George is always providing awesome customer service whenever I come to the office.
Today was my first time getting a storage and George was such a big help.
Property manager super helpful and polite.
Fast and helpful. Thank you Mackey!
Mackey was so helpful I was having issues with my public storage app and was unable to make my payment for this month.Mackey walked me thru step by step and helped me fix my app and I’m able to make my payment thru the app. Thank you so much Mackey she deserves a raise!!!!
Mackey was helpful in office setting up my app. Thanks!
Great location good prices I had to upgrade and This location didn’t have the unit I needed Lina was so nice she took her time to help me find and teach me how to secure the unit that I needed.
Martha and Mackey helpful with me today
Awesome staff! Clean office and staff assisted with cutting of lock!
Very nice storage and clean area. Would recommend
Gave me peace of mind while my items were stored for a 6 month deployment. They make the process too easy as well!
Mackie was awesome! Went into the office today to purchase boxes. And she was extremely knowledgeable about what size boxes I needed to pack my items. Great customer service
Easy and quick process! George was great!
Bran was so helpful and friendly. She really helped us during a very stressful crunch time getting a unit. She didn't pressure us, but when a great offer was available to us, she really took the time to make sure we got a good deal. Thank you, Bran!
George was a great help in finding a storage space that fits our needs!
George, was very helpful!
George did a great job! Extremely friendly and helpful!
Chanda and Bran are amazing I promise I couldn’t do it without their HELP. I first met Chanda about a month ago at their unit by Walmart just up the street from this one. Chanda told me she didn’t have anything available for my likings but there’s an availability down the street at this current location. She even told me it was a great time for me to move everything in with the BOGO they have at the time😁 When I tell she’s a big help and great at her job she’s THE BEST😄 I met Bran at my current location we’re my stuff is stored right across Home Depot and she was amazing too. I have the best two people helped me out and it was amazing 🤩
I have a unit there. I went by to get some items for my new appartment. I had problems in the past putting my elevator code in quick enough, but I have finally worked that out and like the security aspect of quickly entering the code now.
I have had to use storage units on and off in my my career, however this public storage location was hands down the best one I have ever used. The location and price was great and the staff was really helpful. Tip of the hat to Bran, she made my PCS packout really easy. Thanks again for everything
Needed a unit fast to store work furniture. Woman on phone with reservation was very helpful and when we arrived at the location Bran was very accommodating and helped us numerous times as we moved our things in.
Awesome place and great staff!!!
Mackey was amazing! Provided a plethora of information! She deserves a raise!
Great Service by George! Found a great unit and would definitely recommend to others
George was great! Very helpful and pleasant. Also patient.
front desk people were super friendly and helpful!
Great customer service and help. Would recommend to my friends and family
Thank You to both associates at public storage for their input on their online payments, both gave me wise thoughts on making my payments again Thank You to Mark and his associates that was there this morning
Went to drop off something at the facility on 17 Jan 2021 at around 2:30pm. When the elevator door opened, a half naked guy was sitting on the floor and seemed high on something. I had to ask him to leave so I can use the elevator, because the other elevator door won’t open. While inside the elevator, I smelled something and got light headed. Then when I got to my unit, there’re scratches and bent metal on the side wall by locks. I went to the front office to report what I saw, but no staff was inside.
Super convenient and pricing is very fair.
Went to see what boxes they had. The workers there helped me see what size and how much boxes I would need for my move. Would recommend to others.
Anise was very helpful and extremely professional. She was able to answer all my questions and ensured I was satisfied with the service provided. I would recommend this location to anyone interested in renting a storage unit and refer them to Anise for questions. Thank you for the experience.
Would like to thank Christina for her assistance at this store in Pearl City. She was very helpful when we encountered financial difficulty early on during the pandemic. We appreciated her help and would look forward in working with her again. Mahalo!
Diane and Christina were great. They were very helpful and kind. I would recommend this storage site to anybody.
Friendly and knowledgeable staff. Dealing with them was a pleasure. Location is central to military postings on this side of the island (Air Force, Army, Navy and Coast Guard)
George was fantastic helping me move in and move out, the entire experience was fantastic and would definitely recommend this to all my friends moving here with the military and many others! Great service!
Anise and Christina were very helpful. Thank you girls!
Anise and Christina were very professional and helpful. This was my first time getting a storage unit and they patiently answered all of my questions completely.
They are ok, not the cheapest
George and Louis crew did an amazing job checking us in. Very friendly and informative!
George and the Pearl City Staff were super friendly and efficient. Very grateful for their help and guidance during a rough patch in my life. Highly recommend.
We went to rent a space last Sunday and we were helped by Louis. His customer service was on point and was very please with our transaction. We then again went back to rent another unit because the 1st one was too small so reserved a bigger one. Thinking that we would have 2 spaces until the end of the month when we were to close one, it was not the case. Louis explained that he was able to provide another option which was even better than what we had expected. SO AWESOME AND WENT BEYOND WHAT WE EXPECTED! Now THATS 200% if you ask me. He took the time to explain the options and gave me the figures to decide. He cared more than just renting a space, he cared about the customer and how it would save them money! Everything cost so much these days that it took me by surprise that he went to great lengths to help us. GREAT JOB LOUIS!!!!!
Louis provide excellent service and information on my move in. Quick and easy process!
Had to store my stuff for a couple months while I was getting ready to leave. Arrived to the public storage and they helped me day of. There were no problems with my items in the ac space. All my interactions with the employees while I was using the space was pleasant. Check out was fast and simple. Highly suggest this spot.
Great customer service !
Absolutely wonderful experience! George and Louis were extremely helpful and accommodating and sorted me out after a mixup with my reservation! Very friendly staff and makes me feel confident about leaving my belongings in their possession. Great and competitive pricing on very nice and clean units. 10/10 will utilize them again after my experience there today.
Just got a storage unit Feb 13, 2020.. the experience was very smooth and easy. I came in and was immediately greeted by Louis which helped me out through the whole process, even looked at different units to try to find the best fit for my needs.. which I believe I found it. Mahalo
George and Louis were fabulous!! So nice and helpful will recommend😊
Louis was very helpful when we walked in to inquire, showed us a vacant unit, let us know how to get the best price. When we returned the next day to complete the rental, George was very helpful as well. Both men quite professional and friendly, and we finished our transaction speedily. We are quite pleased with the unit, it's very convenient to our residence, and we can now see the floor of our apartment!
Louis and George were very helpful.
George and Louis were very helpful setting up my unit and getting me started. Thank you, guys!
George and Louis were ver great help super awesome.
George and Luis great help
Anise was great!
George and Louis provided excellent service. Great value!!!
Awesome service George
George and Lewis were awesome. Profession and helpful!! Definitely recommend this facility for storage!!
Awesome experience. Great customer service. Thank you Anise and Bryce for making this easy!!!
Trrrible place got our locker broken into!! Police advised us to move our stuff!! Not a good place to many break ins! Public storage next to Home Depot! Manager not quick to view video , hope they get on it soon!!
Service and facilities are well beyond anything we expected! A very big thanks to Louis & George for all the service they provided. My wife & I dropped by a week before we committed to renting and left more than impressed, ESPECIALLY with the staff. This was the most important thing for us in looking for a unit as trust is no doubt an important factor with storage for us. That day both George & Louis were very patient and extremely helpful in showing and helping find the right unit for us. Dropped by a week later to finalize unit and move some things in and service was just as good as the first day! Highly Recommended! A++++
I have to say one of the easiest process I have ever experienced. The staff all seemed professional. Bryce was the team member who handled my tour, checkin and paperwork,was very friendly and answered all my questions. In fact on my moved in day I discovered that the unit I anticipated renting( 5X10) had just been rented. So with a sinking feeling I got the bad news but with a smile Bryce said the good news was he is able to accommodate me with a larger unit (7X10) for the same price!!!! GREAT CUSTOMER SERVICE!!!! I highly recommend this company and if possible ask for Bryce he will certainly make the process seamless.
George and Louis was very helpful! They’re very friendly and very helpful with giving the instructions and information I needed. It was my first time using the storage highly recommend this place. They made it easy for me. Thank you guys!
Very knowledgeable and courteous staff for a great price. Thanks For all the help Louis!
I disappointed to guy named Louis but Bryce is really good man. When you use this place, if you meet Louis, it will be worst day of year. Only Bryce is helpful to you. Remember. Only Bryce is helpful not Louis.
VERY GREATFUL for all the hard work. Really appreciate the awesome customer service and going the extra mile to secure our space. Louis and George are the best!!!
Much mahalos appreciate all the help. Helped out big time..mahalos to the two guys working Luis and George
Excellent initial check in service. Very courteous, knowledgeable and efficient. Highly recommend.
George and Louis were very helpful and friendly. Great customer service!
Recently got our storage locker broken in and no thanks to the property manager for sense of urgency to view cameras since we all know gotta be someone who knows the code or has access to the area. So as a consumer, swift action is to file a police report, claim to what was stolen and found a better storage area with great customer service and ratings. For those who are looking for storage, don’t go to the Public storage next to Home Depot in Pearl City, per Police officer, that storage area gets Burglarized to often and they don’t recommend that area.
Ra'shanda was the best at helping me with my move in today and def should be at a higher position. Overall my storage needs got fulfilled at a discounted price. I'm happy that this move in was easy. HIGHLY RECOMMEND!
Rashanda was awesome! Very informative and helpful
Wonderful experience! Super Helpful
Louis provided excellent service from the time we walked in. He greeted us immediately and helped us find a suitable storage unit. He just made us feel comfortable about our visit. Louis and Rashanda are very friendly and helpful and I highly recommend this place. Thank you Louis & Rashanda!
Rashanda was very helpful and lively. She is awesome!
Martha was very knowledgeable, a great employee of public storage
Very easy processing me through to get a unit. Louis was helpful the whole time. Thanks guys.
Terrible experience with this Public Storage. Do not rent from here if your expecting good customer service and the basic mail services every other storage company on island already offers. Rented a unit from this location because its employee assured me they would hold small packages in their office. A week later they went back on that. Then the regional manager said they would temporarily hold the packages already en route. The staff went back on this as well. They cost me money and time and still had the gall to charge me. I would have worked this out with them but they did not return calls. This public storage team is not effective. They don’t communicate, don’t know their own policies, it’s apparent the staff hate their jobs when you speak with them and public storage lack basic amenities. Why go here?
Athena was very knowledgeable and professional, helped with the best possible rate and size for my storage unit. Quick process in and out within 30 min.
Great price, they get really busy at the beginning or end of the month when people moving in or out
Great customer service!
Had an awesome experience here. Quick service understanding helpful. Rashanda was the one helping me and she was really help full with everything I needed.
Please stay away!!! I don’t like to write bad reviews but I need to warn potential patrons that this facility is experiencing a rash of burglary and theft. They noticed the cross bar was missing above the door of our unit on the second floor more than 30 days ago. They logged that they tried to call us but our phone records from Version show no such call ever came through. There was no attempt to call us again until 32 days after the first attempt. After thieves had had all the time they wanted to go in and out of our unit by climbing over the door and passing out our valuables and sentimental items. After 30 days the problem has still not been corrected. We are out many valuable items but it’s just stuff, we have the Lord Jesus. I am sure the people working there are well intentioned but it seems like red tape and an incorporative home office are hindering their ability to fix problems and upgrade the needed security. I advise you all to stay away.
George and Louis were extremely helpful.
Best storage experience
Great customer service and low price with clean spaces. Helpful staff
Stolen......Friendly staff, but the owner or manager never gets in touch with me when I get this kind of thing. Stolen from the second floor. Recommended for other safe places. Estimated loss of about $ 3,000. I am still using now. Additional stolen victims were identified. I Will leave asap.
If I could leave zero I would. I put my things in storage here for deployment and when I returned literally EVERYTHING was either stolen or destroyed. I've lost literally everything I owned. The guy working was horrible and when I told him all my stuff was stolen he looked at me and told me to call the cops and that he had to go to the bank. He then proceeded to lock the office and leave. He was absolutely zero help with anything. This place is trash. Security here is obviously trash. Go somewhere else.
Good knowledge and quick access and answers. Clean facilities.
Louis and Ra'Shanda were so helpful in getting set up with a great unit. Cool, clean, place, good parking, easy access... good all around.
Louis and Karly were outstanding. Took their time explaining everything, and helped me pick out the best storage unit for my situation. Great customer service!!!!
Louis and George were fabulous. They gave me all the information that I needed. The process of getting a storage was quick and easy! I was in a rush and they got me in and out expeditiously! I recommend this storage facility 100%! Thanks guys!
GEORGE AND LOUIS ARE AWSOME
Louis is awesome
George and Louis are amazing and helped me get my unit speedy and patient for my arrival!! Thank you!
Louis was incredibly helpful, his customer service went beyond our expectations. He took the time to help us find the unit that would best fit our personal storage needs, and then went even further to help us find the best deal available to ensure our needs were met without breaking the bank in the process! I would strongly recommend this location to anyone looking for an excellent experience with a team of representatives that place personal care into their customer service!
Very helpful staff, saved us money and gave us more storage than we were originally planning to use!
Very professional and helpful service. Nice, clean facility. Pain free start up process.
Louis was a great help and help us with a better option for the unit.
Louis and George are the BEST!!
Louis was very helpful and friendly!!
Best place on island to store your things. Louis I was absolutely amazing he was knew what he was talking about and provided me with all that I needed to make my transition into the storage unit go smoothly!!
Great service from Louis. Will do business again. Thank you
Louis was very knowledgable in his duties. I went from a 9 by 10 to a 5 by 10. He expedited so we didnt have a long. He was very efficient in assisting me with my needs. I highly recommend to see Louis @ Public Storage in Pearl City if you need storage place.
George and Louis were very pleasant to work with. They were patient, personable, knowledgeable, and positive. Great employees, Public Storage is fortunate to employ them.
Store with ease and comfort. Dollar move in special is an amazing deal. There are amazing staff members to help you like Maria and Louis definitely would recommend!
My boyfriend and I rented a storage unit today. Just wanted to say that Louis M. informed us of the direct deposit to be entered in the $1000. Drawing that hopefully we'll Win. 😅
Awesome job and great help by Mark... thank you for making it so easy...
What a GREAT place to rent! I have been a renter for several years and love their security, operation hours, automatic monthly billing and the people. Recently I decided to downsize my unit since I am moving. What a fun experience. I met three wonderful PS employees - Louis, Sylvia and Maria. They made the transition between units extremely easy. Louis found me another unit that was only 20 feet from my old unit so the move was very easy. Final checkout by Sylvia and Maria went smooth as silk. Thanks for the wonderful support and making the move so easy.
Great storage and customer service.
Thanks Maria and Ashley for your help. Truly a wonderful and pleasing experience Thank you
I would like to give a shout out to George and Jon for all their help today ! They were really helpful and made the renting smooth sailing! I would reccomend seeing them if you need lockers. They also have supplies there to purchase if you forgot them like we did and saved you a trip to the store ! Thanks George and Jon !
Accommodating with big smiles & answered our questions.
Awesome place with an awesome Manager who has excellent customer service! Very clean facility! I highly recommend using Pearl City Public Storage!
Jon is a great manager. Clean facility with good pricing. Will recommend to friends and family..
Clean secure facility,friendly helpful staff.and reasonable prices.
George was very thorough in all the information and help he provided. Jon was great at returning calls. The facility and unit are very clean. Much appreciated.
Is this place a 24 hrs access.?
I paid out $200 and never used their facility. They did not send me a refund.
Jon is an awesome person. Very helpful and knowledgeable. His customer service is top notch. Facility always clean. I would recommend this place to anyone looking to store their stuff. Thanks for everything jon!!!!
Great staff! They even gave me a cupcake! John the property manager is the absolute best! Vety accomadating and friendly! Carol is most delightful as well! I highly recommend this storage facility.
Awesome storage facility and great customer service.
Sara was extremely helpful through the entire process. She made everything easy to understand and complete. Extremely flexible with appointment time. Answered all my questions before I asked them. A+ effort. Thank you.
Conveniently located storage at great rates. Hope was very helpful and nice and made the process super easy! Highly recommend!
Sylvia M is the best! She was very professional and courteous. The facility was very clean and my unit is the perfect size. Thanks Public Storage for providing me with what I was looking for!
Very good, good customer service.
Cynthia, was helpful and informative.
I wanted to say thank you to Sarah Lavatai for taking my payment with a smile and helping my brother establish an account online with your storage and a storage space that he needed! Mahalo Sarah Lavatai
Attend auction that happens every month. Pay your storage fees or risk being auctioned off.
I am a recent Public Storage locker renter and I was amazed at the online offer they gave me. When I went to reserve a new locker, I had recently left another storage locker facility that had limited parking space available and the rents continued to increase. I made my reservation for the 1st of Oct 2018 and I met with one of the associates Sarah Lavatai and she helped me through the process of transitioning to the new facility. even though there were other customers waiting she took the time to explain in detail everything I would need to know that I was not familiar with, example: calling the elevator and waiting for the door to open before entering my keycode. She acted in a very professional and courtious manner despite the stress of taking care of all the customers waiting behind me. Thank U Sarah for your patience under fire.
We had a great experience with the Pearl City location. Spent 4 years in two different units. It was simple to set-up, switch units, and close out our contract when we were able to consolidate our belongings. Accessible hours and access are really convenient. It's also nice that this location is next door to a home improvement store! Thanks to the great customer service here, we'd recommend this Public Storage to anyone!
Jhon from Public Storage is awesome! Friendly and always helpful and cracks me up every time 😂😂. Awesome service and hospitality.
The staff here is friendly and the facility is clean. Will recommend this place looking to store their goods
Thank you so much, we appreciate the great service with you guys
Great customer service. The staff are very professional, knowledgeable, and courteous. Facilities are very clean. Thank you John and the rest of the Kam hwy Public Storage staff.
I like this place, very nice person, and friendly
Jon is good worker always exited Even the other workers. But it's good for me.
Thank you John for your awesome service
Public Storage here is very reliable and professional at all occasions night or day. John is very easy to get along with as well. His ease of customer relations is evident in his going the extra mile ALWAYS with me! 5 Stars!
So I came to Public Storage to ask questions like any detective would for information. I was told by an inside source to ask for John or Krysten, because they was the most cooperative. As I arrived, to the front counter, I met with John. Real great guy, he gave me all the info toward their company and why I should be an customer. My mind really wasn’t made up, till I spoke with Krysten. She just kept giving leads after leads about how great the storage prices are and etc. It was like the cold case, that no one has ever witnessed before. I had all the leads and evidence to make mind up on which Storage company, I was going to be an customer of. This is how I became an Customer Public Storage. The prices are unbeatable and the units are incomparable, and the tension never settles with their climate control.
Johnathan is an amazing and knowledgeable person, always friendly and helpful. I wish all managers were like him, it would make life much more easier with less stress. Your facilities are very clean, easy to get to. Four stars!
Public storage kam highway has been a delight to work with. From management to RF’s top notch Customer service and excellent initiatives for storage opportunities. Jonathan has been the utmost and helpful in getting the optimum storage space for our needs. His expert opinions and technical acumen has proven this complex above other storage units. Clean and climate controlled at its best. Merchandise and family heirlooms have been in great shape through all types of challenges. Mahalo Nui Loa to Jonathan and his staff to include storage location and amenities. By far exceeds five star and will rent and recommend to all families and friends.
Jonathan is the best!! Very professional and knowledgeable!! He went out of his way twice to get me the best unit for my needs!! A+++++ all the way!!
Krysten (who assisted me) was very friendly and helpful. Answered my questions and was willing to go back to another unit, for comparison. John was also friendly and helpful with additional info.
Great customer service and great location!
Convenient location, lots of parking, and always friendly service. Very expensive units.
Good customer service and friendly staff. Highly recommend that your belongings are safe.
Jonathan is awesome!! Quick, super happy and really friendly! 🤙👍
Awesome people!! Great service! Carol and John are awesome!!
Jonathan and Carol are so nice and helpful!! Very good customer service!!!!
Customer service is EXCELLENT! The storage environment is clean and easy accessible. I really enjoyed it. Aloha to John, Carol, and Sarah!
Awesome! Customer Service! Thanks guys! Easy to work with!
Sylvia was extremely helpful and friendly!
John and Sarah are outstanding! Best storage facility in the island!
I went into Public Storage to rent a unit for the first time and staff members Jon and Syl made the process stress free for me. They were both able to accommodate my needs plus more. I got a great deal for my unit and I would recommend anyone looking for public storage to definitely check them out! Tell them Row sent you! You won't regret it.
excellent customer service!!!!! thanks guys!!!!
Awesome service and great storage facility! Would stay here again if ever needed!
Came here for boxes and the manager Jon is pretty cool!!!! Although home depot boxes are way cheaper I think I'll buy boxes from here instead. Mahalos team.
Amazing customer service at this location!!! Will recommend to all my friends and family.
Always have very friendly service. Thank you Sarah for always providing great customer service!
Mahalo to Sylvia and Val for excellent customer service! They understand the needs of customers and are very helpful. I recommend seeing Sylvia for your storage needs.
Can’t beat the access hours. The staff is very helpful especially with helping you choose the best size unit. They will even call other locations for availability if they don’t have what you need.
I came here to buy John n Kathy was so helpful and willing to help us. They selected the boxes n helped packed it n I know they are worthy of their good work. Thanks very much for this good heart worker cannot find other places n mahalo again
Kathy provided great customer service. Official paperwork accurately reflected what I had read online and in my reservation e-mail. No surprises, which was nice. Facility was clean and appeared to be secure. Brought our own lock and it wasn't a problem.
Easy and fun... Great staff!!!
Kathy is great
Outstanding service Jon the property manager is top notch. Highly recommend this facility Beautiful and clean. JON helped me save 600.00 and found me the right unit for my prperty. Thanks
The staff was very friendly and helpful with all my questions. Being able to complete a lot of the paperwork online helped make the in-person process a lot quicker. All the paperwork was explained and I was very pleased with the whole process.
The team at this location, did a excellent service to locating a storage for our need, with the shortness of time , they worked together immediately, got a space size to fit our need. As we began to move into our rental home, we needed to downsize our storage space. Again, they helped us to find another storage space to fit our need. The team of Jon, Silvia and Anglina , were professional in knowing the business and friendly at our time there. Thanks, to them our experience was great. We will always use the location again.
I've been consistently impressed with this facility and its staff. The prices were so much better than anything I could find on the windward side that I decided to use this facility despite living in Kaneohe. I'd recommend this Public Storage to my friends and family.
Jon is the freaking man! I had some extenuating circumstances, but the customer service was fantastic.
Jon at the Pearl City location is beyond exceptional . His hospitality & customer service is beyond a 5 star rating.
Love the customer service and the rates. Had the unit for about two years and John was amazing to help me through whatever problem I had/needed. This location is a must!!!!
Secure and safe great staff
Helped me right on the spot today 4/3/2017 and they willing to help other ppl just give them the time and chance hands down...
I went in and saw Angela and Sylvia...they were so great! They answered every question I had, they were super friendly, and made my experience so enjoyable! I will definitely be back to see them again!
Excellent customer service. ALWAYS There to assist you with whatever you need. Thank you to John and Sylvia
Good place ! Kathy & Jon are very friendly ☺
Kathy and Jon were nothing other than helpful and extremely curtious.
Kathy and Jon were super helpful, got us everything we needed and talked us out of the stuff we didn't!
Very affordable, extremely helpful, very informative! Highly recommended!
Excellent service and very helpful!! John was very friendly and his service was great and he was really on tip if everything that we needed to know!! Thank you John for everything you really made us comfortable and I would highly recommend "Public Storage" in Pearl City next to Home Depot to everyone!!👍👍😆😆
Kathy and Jon they are very wonderful and very helpful l love coming in to see them once a month to pay my storage bill
Convenience is best! Thank you DM for waiving my late fee as a good customer gesture!
The Public Storage off Kamehameha hwy is the best. Jon, Kathy and the others are so helpful. They go the extra mile to help you with anything. Thank you so much.
Good customer service
Loved the Public Storage employees. They took very good care of me and gave me what I wanted and needed. Especially Jonathan and Kathy, who are current employees of Public Storage located off of Kamehameha Hwy!
Fast and Easy
Received great customer service from Sylvia, Kathy and Jon. They answered all my questions, were pleasant to work with and made my transition back to Hawaii an enjoyable one.
They lied to me and my wife about prorated charges. The first month for a dollar is a SCAM. It's actually $50 after they add additional charges There was Rat poison packets in the locker.... The staff is rude. Kathy and Sylvia provided no customer service support. Heed the warning and take your business to a friendlier and probably cheaper storage warrhouse. See more
Kathy provided great service, making the experience of finding a storage unit easy. She explained everything while preparing the paperwork quickly and efficiently. Her co-worker was helpful too as I returned later that day making my visit back pleasant, easy going with retrieving a cart. I appreciate that the staff are very helpful, keeping the areas clean thorough with their job duties. Highly recommend Public Storage!
Jon and Kathy provided excellent customer service. They made my decision to go with Publuc storage a no brainer. I highly recommend this facility. I know my goods are in good hands.
Went to look for boxes didn't have what I was looking for but the customer service helped me find alternatives
Kathy she is duh bess great service thankyou miss kathy!!!
I have been renting from public storage in different locations for the last several years and found Pearl City location one of the best with many carts and a loading dock and Jon, Kathy and Sylvia are so accommodating and helpful. They have excellent people skills and try very hard to satisfy. They have excellent clients who you meet while there. Give them a try!!!!
Like the storage & air condition. Thnku Kathy & Jon for the good service.
I am active duty military & could not be more satisfied with the service I received from this location. The facilities are clean & well maintained. The staff is extremely helpful, friendly & make every effort to satisfy your storage needs. Thank you Kathy & Jon for everything! I absolutely recommend this location!
Quick and easy good service from Kathy
Jon and Sylvia have such a great public relationship positive attitude... love this experience. .made a very hard move such an easy experience
Amazing service from Kathy and Annie. Both were very helpful, available and providing the best service I ever had at a public storage. I really enjoyed my experience and how smiling, jovial and great interaction they provide with their customers. I am really happy I got served by those 2 persons. Thanks again for your kindness!!
This place is awesome for me because they helped me with the right unit at the best possible price and it's very close to home. The people who really helped with my last unit were Nancy, Kathy and the manager Jon. On my previous units Sylvia really helped out. The best thing is they all have a very helpful nature, are super friendly and positive people. I highly recommend this place
Kathy was a pleasure to deal with. Thank you for the great service.
I think it took me all of 10mins to view and rent a storage it was quick and easy
Thank you John & Kathy for great customer service!
Awesome service by Jon and Kathy!! They answered all my questions and my unit squared away. I highly recommend this location.
Very good experience
The staff were very helpful and friendly especially Jonathan, the location was great, very convenient, and the building was always clean and cool. If I need storage again, I'll definitely be back to public storage pearl city.
Adrienne was a consummate professional and went above and beyond to help a last minute deployer. She was diligent in every aspect and extremely professional. She dropped everything to make sure my room was ready and when it wasn't big enough, she found a more suitable room. Firm but fair, wonderful experience, stellar lady.
John called me back quickly and is friendly and professional. He was able to work with me in changing my online reservation to a larger unit I requested the day I moved in with no problem. Both John and Kathy have been awesome with customer service. knowledgable in recommending ways to pack items to prevent damage, hawaii public storage offers a selection of reasonably priced packing supplies. This location only offers indoor units with elevator access. the facility well maintained, very clean and and secure I highly recommend it.
Great customer service!
Customer Service at the Public Storage in Pearl City was Excellent! I got an reasonable rate for the unit that I got. I was helped by Jon & Kathy who were very friendly, knowledgeable and made the whole process quick and easy! I would highly recommend Public Storage and to see Jon or Kathy! You guys are Awesome!Two thumbs up! 👍🏼👍🏼
we had fun looking at the storage units.
Sylvia and Cathy were awesome! Wonderful customer service, quick fast and easy.
Got right in no worries!
My monthly automatic payment to Public Storage glitched a few days ago. The staff at PS Pearl City (Kamehameha Hwy) thoughtfully called to remind me. When I went in to pay and fix my account yesterday, employees Katherine and Sylvia we're welcoming, empathic, courteous, efficient, and professional! Not to mention, they saved me the $50 late fee! Kudos to PS Hawaii management for building a great team there. Between Aiea and Pearl City/Kamehameha Public Storage locations, I've been a customer for about 20 years. I hope to continue for another 20! Mahalo and aloha.
It's our first time to get a storage space and didn't expect anything but to get a space that we reserve online, but when we got there Jon, Kathy, and Sylvia went beyond expectation, by providing us better offer and a very best friendly customer service. I will go back here when I need a space again.
I had a good customer service from kathy.
People here super friendly. Helpful for the stall and my request for a fork. Mahalos to everyone there
Kathy ,Chuck and John were very courteous and professional. They really helped me out and made sure that I was taken care of with my property. Awesome staff!!!!😎😎
Kathy Sylvia and Chuck are very helpful, professional, and friendly. They offer top quality storage and service!
Great service Kathy
Public Storage Pearl City is a great place to do business with. Friendly and helpful staff,clean facility and reasonable pricing. Nancy and Jon provided me with excellent customer service...mahalo😃
Nancy worked super fast and was very polite. John was pretty good too.
Staffs are helpful and friendly. Space and location is very convenient.
Understanding employees.Kathy provided outstanding customer service and made this experience as efficient as possible.
Nancy was amazing! She went through every detail and answered every question. She went above and beyond to make us feel comfortable with renting a space. Will definitely recommend her and this place!
Nancy is great. Great customer service. Outstanding experience.
this was our first time renting a storage unit . the overall experience was great esp the associate Annie. She was very helpful and very friendly. I'd recommend and share this storage facility to my family and friends.
Great staff, very friendly and made the rental process very quick and smooth. Fantastic customer service.
Kathy's Customer service was good and helpful.
they are very nice, helpful and affordable...
The facility is clean and easily accessible and the staff was extremely helpful and friendly. Kathy and Jon made moving out quick and easy! I would rent again from this location.
Kathy was a real big help today. She found me the perfect size unit for my stuff. Thanks a lot
Nancy was more than helpful, super friendly! I showed up close to closing time and they were still able to help me! Great customer service! Highly recommend!
Jon and Kathy, They were very very helpful in assisting me with vacating our unit. We surely will be back if we need another unit for storage . Thanks guys
Great staff very knowledgeable and helpful. They helped me with every step of the way. Special thanks to Nacey for her help and understanding throughout the process. Would recommend this storage facility to anyone who is looking for a clean will kept storage unit.
Excellent customer service, coded access, climate controlled, dollies available for use and near by locations
The customer service was amazing here she was very help in my time of crisis and done everything possible to make this as smooth as possible I strongly recommend this public storage in Pearl city. Two thumbs up!!!!
Angie and Kathy were amazing and so helpful
Getting a unit was quick and easy.
Kathy rocks. She found us a unit that saves us money from another company and was super friendly. The other staff,Breanna was also friendly even though she wasn't our rep.
Great place. I stored my things here for the last 2 year. I would recommend this place to all family and friends. Great staff and facility.
The two dudes that walked me through the contract, paperwork and facility were perfect employees. Their customer service should be the standard for any business
First time renting with Public Storage. Found the staff very friendly and knowledgeable. Would recommend this particular location to anyone looking for storage space.
NANCY AND KATHY and are so nice here at the pearl city public storage. I came here to rent because of Wayne from ewa beach public storage was so rude to me on the phone yesterday that's yhe reason I needed to change location. If he does not change his attitude he will loose more customers there. Public storage upper msnagement you need to think twice on who you want to run the ewa beach location. I'm telling you that people will not rent there due too his attitude. Thanks Riley Pelekai
Kathy was a life saver. I needed assistance accessing my storage locker. She had all the answers and saved me a trip from Kailua.
Kathy and Jon are very helpful. Very good service. I recommend them 👍
Thanks to nancy n kathy for taking ny payment. .
Very enthusiastic customer service. Friendly and helpful. Nancy went the extra mile. Nice facility and accommodating too.
friendly service from Kathy and Jon definitely going to store here
Excellent service and help with everything for the past year of renting thank you for every thing Kathy.
Came by to inquire about storage. Kathy was extremely helpful :)
Nancy was very helpful getting me set up with my storage unit! Very friendly customer service!
I was amazed at the efficiency & tenacity of Kathy - she helped me find the perfect size unit at the perfect location and we completed the whole rental within less than 25 minutes. She cross sold me on the single boxes which at first I declined but intrigued me with the suggestion of combination boxes which made more sense for my purpose. Kathy made this experience so easy and pleasant for me. I will definitely recommend this Public Storage in Pearl City to my clients as well as associates. Aloha Kathy & Jon- it was a fun experience!
These people made my experience memorable. In an amazing way. I'd come back for another unit one day
great experience! Jon and Kathy always helpful.
Katherine was extremely helpfull and energetic.
It was a last minute decision to for me to get a storage place and I needed to find one within a reasonable budget. The staff was extremely friendly and helpful. Jon helped me get all the papers signed and showed how everything worked, it was very quick and easy to get everything done. And Nancy was extremely funny and welcoming. Overall, the staff was great and the storage place itself was very simple and everything seemed safe and affordable.
I had the best experience at this location. Nancy helped me and was very informative and friendly.
Thank you for the referral jon and makerita, Sid for the AWSOME service!!!
Came in to inquire about unit prices and Sid and his partner were very friendly and helpful!
I had a small storage unit there. The set up was easy. The price was reasonable. The facility was clean and had enough carts to make moving my stuff up and down the elevator easy. Jon helped me with any questions I had. He was very nice and professional. He always greeted me with a smile. Everyone I met while there was very nice, cheerful and helpful. Great place!
Nice place and the staff are amazing. :)
They had my reservation and I was in and out. I had very good and courteous service.
Got great customer service from Nancy getting a storage space.
Sid was very polite, helpful and knowledgeable. The facility looks well kept as well.
Unethical corporation, after agreeing to rent a unit for a month and clearing out, I found out that they were trying to charge another month, months after I left.
Came in to rent out a small storage space in the pearl city Public Storage and Nancy was there to help me and my husband find a small storage perfect enough for our boxes with the right price and it wasn't too big. Nancy greeted us very professionally and she was very nice and was very detailed about the lease, insurance, policy, rules and regulations as well as the locks and what we can and cannot do in the storage space. She also tested us to see if we could open the elevator correctly which I think many people aren't intelligent enough to open correctly. She warned us about a few things we needed to be aware of. She was wonderful and she showed us the pet chickens outside and she called them and they came running towards us as we threw pieces of crackers at them hahaha.
Customer service from Jon was excellent and always a helping hand. 5 star is a MUST!!!
Came in today and Jon was helping me today. Great customer service, soft spoken. He was able to resolve my issue very quickly with ease. Thanks again John! Keep up the good work! 🙌🙌✌️
The customer service at the Pearl City Public Storage off of Kamehameha Hwy was amazing. Nancy and Kathy were very professional and hospitable. Their knowledge on the facility and their willingness to show me the different options suitable to my needs was superb. They were both very thorough and made me feel that I was in an environment that I could trust and definitely recommend to others in transition. Aloha to these two women, Nancy and Kathy, their beautiful smiles, and their warm felt compassion!
Kathy was wonderful! We really appreciated the security and clean atmosphere.
Kathy at PS in Pearl City was very friendly and helpful. I would highly recommend using this facility.
Nancy was friendly and very helpful. She listened to what we needed and found us the best possible unit. Thank you, Nancy. She is an asset to the company!
Really easy to work with and good deals when moving in. Area is accessible and centrally located.
Great experience..thank you to the office staff, Nancy and Jon!
Nancy was very helpful and thorough with all of the options...thank you for the great service!
The customer service was great! Nancy was outstanding.
Kathy helped me and it was great service here.
The customer service was great! Nancy and John were outstanding every time I have seen them. The problem I have is the business headquarters are not locally located, so I have been waiting for almost five months to fix a payment issue. I have talked with managers and been referred up the chain. I have talked to a man named Kevin who did help fix the insuance payment issue but not my unit payment issue. So instead of paying my payment online, I have to go in person each month. Also, if there is a power outage, good luck getting to your stuff for a day or two. Last time the computers went down I couldn't get to my unit for three days (it's on the 3rd floor). I was also told I could not use the stairs to grab my golf clubs one morning during the power outage. I had to rent some clubs that day, very annoying. The facilities are clean and very secure.
Thank you Anuhea for helping get a unit. I got in and got out faster then Lightning. Great customer service and great feedback with answering questions about the unit and pricing.
Thank you Anu and Meagon for your great customer service - you both made the setup process simple and easy. Mahalo! Side note: One thing I would like to see changed is the 6am-9pm access - 24 hour access is desired to avoid work hour conflict and traffic.
I was upon arriving I was created by Kathy and she was a big help! She made sure the unit was what I wanted and made sure to answer all question I had. Great service!
Jonathan was awesome , he help me out big with my space. I go send my friends to him for space to rent. ..
Awesome staff!!! Thx Annie and John!!!
Amazing customer service! Very professional, courteous, and polite! Thank You Nancy!
We got robbed from this location along with many others. Do NOT store here
Customer service was always pleasant; payment reminder phone calls were never overly demanding; storage space was perfectly sized for my needs & options to transfer were always available. I think the only thing I would want changed are the access hours. Other than that, I will definitely come back or recommend.
Nancy was a great help.
Nancy was very friendly and professional. She helped me get the best rate for the appropriate size unit to fit my needs and offered suggestions for packing and storing my items that I hadn't previously considered. Pleased with the experience, would recommend Public Storage and Nancy.
this is a convienent location. thanks jon
This storage place is convenient. One way in and one way out getting away from traffic
Its an awesome place
Nancy and John were so helpful! They found me the perfect unit even though it wasn't at their location. Nancy was very up front about how much it would cost, and even got me a much better deal by having me check online for a promotion. Great service thank you.
Awesome experience! Even better customer service. Nancy and Kathy are two of the best customer service reps I have ever met. They turned what would usually be a mundane experience into a fun one and they were both extremely helpful. Definitely recommend this public storage to anyone and hopefully you run into Nancy or Kathy. If they haven't already gotten it, they deserve a raise.
Awesome service!! Nancy and did a great job setting up my account and making me feel comfortable. A+++ service
Thank u nancy n jon For the great service staying in late to get the best storage
Bruddah Jen was awesome!!! Great customer service and professionalism! Mahalos for the great service!
Jon and Nancy were absolutely awesome. Their customer service was impeccable.
Nancy was the best. It was a great experience, and the staff was really friendly
John is super we did everything cross country this is a great way to do business
The staff were very pleasant, explained in detail the operations at the facility. I would recommend this facility for your storage use
This place is great quick , easy and fast service you will want to come here......Thank you so much john your err grreeeatt
Had great service today getting my storage unit. Will definitely recommend to other people :)
Great service and helpful staff. Been a customer for over 3 years and they are the best!
Great experience and professional service.
Thanks to Nancy S. She contacted us about our unit was unsecured with the slider latch. She also advised us to me in soon to check nothing is missing. Very nice lady.
Kathy and the staff were very professional, courteous, helpful, and quickly handled my unit rental! This was the best experience I have ever had when renting a storage unit. The staff always greets me with a smile and Kathy always answers my questions thoroughly!
Mark & John were Awesome!! Very friendly & welcoming! !! Helped me out alot with smiles on their faces! Enjoyed my experience! Thank you Mark & John!!
Kathy was very friendly and helpful. She helped my parents find the perfect unit to fit their needs and preference. Excellent customer service!
Jonathan was informative and courteous
Your pearl city store friendly service. We got all information that we needed for the storage unit we got. Customer service was awesome. I would recommend this store to friends and family. Nancy did an awesome job well done thank Nancy for your assistance.
Employees John and Nancy were the best to work with. They really went the extra step in explaining the facility and the costs for storage. They were very helpful. Ask for John and Nancy to help with your storage requirements.
Very helpful . Very personable .helpful
Very friendly .... assisted me with the right storage space needed and at an affordable cost. Whenever, I had questions or concerns they were understanding and supportive. I always share with my family and friends (when in need of storage space) to visit Pearl City location or one near them. Big mahalo to Nancy, Mark, Jon, Fa, Kevin and the others no longer there for sharing the "aloha spirit". Until we meet again *;)
The best help I've had in a while. Thank you Nancy.
good job guys!!!!!!
Love this place... Jon&&Nancy provide the BEST CUSTOMER SERVICE everytime i come in just to make my payment. Love Love this place(:
Love this storage unit. Appreciate the friendliness and customer service I recieve from John and Nancy. Thanks guys
great, but must clean the parking lot? Great workers.
Friendly and helpful staff. Great place to store your things.
Awesome and friendly, great place to store anything
This guy is really awesome. John clean the restroom for me before I use it. Thanks john for cleaning it.
The staff here is terrific. Next time I come I want the locker for a hundred bucks. Lol. Jon and FA are awesome
Fa was patient and willing to help me look for the best rate and storage suitable for me. They are very friendly,fast,& efficient.
Good customer service and promptly answers questions
Jon and fa are da best...
My experience was very wonderful. .my rep was fa and she was excellent. Clean facilities looking forward to storing my stuff here..
John gives good customer service storage is great. comfortable to be in.
Kathy was very helpful with allowing showing me what I wanted to see and allowing me to choose.
Nancy and Mark were great. Had a last minute trip scheduled and they got me in in no time. 10/10
Great customer service from Nancy at Pearl City location!
Nancy and john were Great to work with!!!! Because of it, I will recommend public storage to my family and friends.
We have a storage at the pearl city location and the people there are not really concern about what goes on outside of the storage door. Every time we go the doors to our storage is always blocked and the people that work there does not really come out to move it when we say something they always have some kind of other reasons. I really don't want to me contact by you folks I just want to see changes.Your manager Jon is a really good guy he really tries to help and answers our questions.
Extremely Friendly, Best Customer Service, Great Example for Business! I was helped by Nancy and Mark, both professional and very friendly. Nancy answered all my questions and concerns and explained the fine details clearly. I was allowed to preview the storage locker and go over brief security measures and access prior to signing up. No hurry or push into signing up, felt at-ease to decide. Made me happy to hear that she has been with this company for many years, adds confidence to my decision. Truly a great example of Customer Service mixed with lots of Aloha!
Really nice energetic employees.
Johnathan n Nancy was very pleasant n did a good job on getting us the right storage.
Definitely great employees and absolutely wonderful service. (: (The star is for the employees only) The Security of this place is a joke though. We were moving so we decided to rent a unit. Not even 24 hours later, it was broken into and ransacked. The only way to get in is with a number code. Obviously someone who is renting from them is breaking into storage lockers. They stole over 6k worth of games. It's not the employee's fault. It's corporate. All they are trying to do is monopolize. So instead of focusing on quality and making your belongings secure, they are focusing on quantity. That is definitely not right. These break-ins have been reported to corporate, yet they do nothing. This has been happening for months. They need to do something about this. Before someone else becomes a victim.
Kudos To Nancy for the warmest SMILE & raving customer Service! And to John for being Tech Savvy in helping me find the review on my Smart Phone! Much Mahalo! Ata A.
Great service! Nancy was very detailed and helped us make moving easy!
Wonderful location, excellent employees......very helpful. Mahalo
Thank you Nancy and Mark for the excellent customer service. I'm happy I made the right choice by choosing this public storage facility. Thank you for making this an easy "move in" experience.
Nancy provided me with a Louisiana hospitality that I can say is "no ka oi". She knows her stuff very well, & made the process very easy to understand. I don't know how she does it, because that was a lot of information! Her passion is obviously taking great care of people, that you just can't help but smile. Thank you so much Nancy!
As others have noted, not only is Nancy a no-nonsense professional and exemplary Public Storage employee, knowledgeable about all aspects of the Public Storage experience; she is extremely personable and helpful. She went beyond the call to accommodate my family's storage needs, taking the time to thoroughly explain policies and providing us with excellent service. We felt lucky to have met and to have been serviced by her!
I was helped by Nancy. She was friendly and professional.
Great location and most of all the people there are great. Nancy the person that helped me was awesome. I recommend this store to all
I was helped by Jon and Nancy, they were both very caring and professional! They took the time to listen to my needs and suggested the perfect storage unit. This was my first time to rent a unit and they made me feel very comfortable with the process and explained everything. I would definitely recommend my friends and family to this particular Public Storage. Thanks for everything, Aloha!
Nacy was very detailed in what PS had to offer and very professional.
These guys are doing amazing work! Jonathan and Mark have helped me look for the EXACT space that I needed and always make my day when I come in. Keep up the great job!!
I am very pleased with my experience at the Public Storage. Reserving my unit on line gave me more time to focus on the "move" and made it less stressful for me. Nancy, the gal who helped me out was very kind, considerate and knowledgable. The process was very easy and quick and I was very pleased with my rental. Thank you .
I had to put some of my stuff in storage and it was last minute. Luckily I came here and dealt with jon and nancy. I called ahead and they stayed after closing time to assist me. The rates are reasonable and they often have promotions that will save you a lot of money. The only reason I did not keep the unit is because of the amount of storage space in my new apartment. The employees here really understand the meaning of customer service, and considering there is not much difference between the storage units themselves I will be back at this location when I have storage needs again.
The staff was incredibly helpful. The facility was very clean and secure. I would definitely store there again.
Thumbs up for great employees and good customer service! I barely made it to closing hours due to bad traffic but as soon as I entered the room I saw Nancy. She is very friendly and helpful. She's done for the day but she chose to extend her hours just to help process my paperwork. She gave me a tour and showed me my unit and how to lock it up, How to use my codes and made sure I got it all. In between the process she told me a little bit about herself which is very nice, I felt comfortable talking to her and fortunate that I met her. I really appreciate all the help that I got from her that day. Not only she save me another trip to see the storage but stayed late as well. Thank you Nancy!
Made a reservation online, was contacted very quickly and was provided very friendly and knowledgeable info. Came in the same day and I didn't even have to ask many questions. Their friendly staff provided all the info and most of my answers were answered already right there on the spot. We then took a tour of the storage where my unit would be located. was shown how to access the facility and where everything was located. Was even offered food and drinks for the tour. Very courteous and friendly staff. Facility is kept clean and in a perfect area not ever crowded and plenty of parking. The staff I worked with was with nancy and jon, who made my visit stress free and so easy. Definitely recommend checking these guys out!!
i'm very pleased with the service I received from nancy and jon, today. I was in and out within minutes. they knew my needs and gave me an affordable unit. your competitor wouldn't match your prices. i'm a believer that public storage is a true helper for the people who look for a storage facility.you guys are the best. sincerely ken.
Highly recommended! The staff is very responsive, friendly and a joy to work with. Nancy helped me sort out the best options for my needs.
Everyone knows that moving is stressful and we would rather be doing something else. However once I stepped in the store the employees were very nice and helpful. Not to mention they had freshly baked muffins. Nancy and Deb were great and you really had no choice but smile. I would recommend this storage facility not for just the customer service but the price was reasonable as well.
The staff: Nancy and Jon were the most personable and professional employees I have ever met. They were friendly and courteous. Nancy even went out of her way to offer refreshments to me and my friends who were exhausted from moving. The facility is very well kept but it was the personal, friendly and professional atmosphere that will bring me back to Public Storage time and time again. Aloha, Blake Arakawa Owner of RimCraft LLC.
Jon has great customer service ever! He made a follow up call to make sure I was satisfied with our unit! I would recommend him to anyone looking to rent a unit. #1
This is the second time I have rented from this location. They need to get ride of the manager Carole, put in a sidewalk and move the carts. The following are the details: The setup of office and entrance to lockers and carts is NOT efficient at all. A simple sidewalk between the office and elevator would help. Also the carts are beside the office instead of beside the entrance. When I walked into the office Monday 30 Sept. 2013 you could cut the air with a knife. The top management was in and they were standing behind the employees as they checked people in. If I felt uncomfortable I can't imagine how the employees felt. I said I had forgotten my lock and I just wanted to check if they had my reservation before I drove home to get the lock... The manager, Carole, said it would only take a minute to check me in.... But of course because management was there the employees could not streamline the process but had to ask all the extra questions. So the process took longer than normal. This woman Carol needs to go. Her people skills are horrible. She only knows how to do rote functions and has no ability to see the big picture and bring the human element to the customers needs. After the management left I could breath and asked "what was that all about?" Jonathan and Nancy were wonderful and explained it was their monthly review. I give them top scores as the other reviews agree with me.
Iam a very happy customer, I can finally relax on leaving my values in the hands of public storage.I especially feel that Jon whom I was first greeted by made me feel like family, Jon was very professional and informative. In no time I was allready convinced that this is where iam going to leave my values!!! Iam again a happy customer, because of jon.Thank you
Nancy, Jon, and Kevin epitomize quality customer service. They get an A+ for excellence. The site and the representatives definitely make this a great storage experience. Kudos Public Storage Pearl City!
The friendly staff at this location went above and beyond to take care of my storage needs. I couldn't have asked for a better experience. Thanks Nancy and Jon!
Nancy and John are very friendly
THE BEST WORKERS EVER!!! Funny, welcoming, enegenitc, and very knowledgable. NANCY (very attractive women) was the Bomb!!! she answered all my questions and She has a Beautiful Smile!!!! She made my experience AWESOME!!!! She had things down to a science!!! Props to NANCY Shawn (Big White Dude) Super funny and for a rookie he seemed to know his way around pretty well. I am sure Nancy trained him well:) Steve (asian guy with glasses) was friendly and also very knowledgable!!! THEY ALL SESERVE 10 STARS!!!!! TTTTTRRRRUUUUUSSSTTTT
Very helpful, the people answered all my questions. My move was smooth.
Very convenient if you live around the area.
Top Notch employees. Unfortunately, I got behind on my storage payments. I finally made my payment this week without any scrutiny. I dealt with Nancy and Jon, who both made me feel like family even though I've had some financial issues. Nancy even gave me a cookie she had baked that morning. Great Service, extremely fun staff, and very helpful. Highly recommend to anyone needing storage in this area. And it's right next door to Home Depot and they let you use their big carts to help move stuff around. Perfect Location and Staff. Thanks.
Great service and excellent people skills. Nancy and Jonathan were great. Thanx a lot to those two.
My business needed storage asap & storage that was easily accessible - Jon, at the Kamehameha location, kindly showed me an ok spot but also called a neighboring property to find & secure a perfect 10x20 drive-up. We were able to move materials that afternoon. Jon was extremely helpful, professional, and pleasant. MAHALO, Jon.
I booked the storage unit at a different location and when I came in I was greeted with a smile. Nancy helped me transfer my reservation to her location. She was very resourceful and helped us get a space at an amazing price all in the same day! I have nothing but good things to say about Public Storage. I have the storage I need with plenty of space with an amazing deal. My husband and I don't disagree on that. And her partner Sean was helpful as well. Thank you so much Nancy and Sean you guys are amazing! If you go in ask for Nancy!!! You won't be disappointed in the services you recieve:)
I had a very hard day yesterday 9/11/13 dealing with my movers with my household goods. Fortunately I was able to end my day with a fabulous person from the Pearl City location #24237. Her name is Nancy S. She turned my horrible day into a fabulous evening. I received the most fabulous service from her. Being in the customer service industry for over 15 years, I rarely come across someone like Nancy with so much talent. Her kindness, smile and most of all superb customer service made me feel right at home and I knew Public Storage Pearl City is my storage company. Go in and ask for Nancy S. She will hook you up with the most outstanding service ever. Public Service Pearl City 24237 should be very honored to have Nancy and is one employee you should surely take care of before some other company takes her away. (Hint, Hint) :) :)
Very helpful and informative staff. Easy access to carts to aid in making the move an easier and more pleasant one. Fast service! After expediting everything through the public storage website, it took less than 10 minutes to get my passcode for the elevator, my lock for my unit and all of my papers signed. Highly recommend, and will definitely use in the future!