Public Storage Self-Storage Units at 840 Hambrick Road, Stone Mountain, GA

This location was really nice and smooth customer service was great. Recommend this location for allbyour storage needs, ask for Tee Tee she was great

Ms. Jackie and vida great customer service every time I've ever encountered!!!!!!! With a smile and courtesy!

I needed storage extremely last minute, then booked a size too small. Trina at the front desk got me straightened out and was so sweet about it. Definitely recommend this facility to anyone.

No power in my unit. They have rats and silverfish. Also raised my rent twice in 1 year. DO NOT RENT STORAGE HERE.

I was able to set everything up online, they made it so easy and the app is perfect for opening the gate.

Rat fecal matter and pee all over my unit. They have a severe rodent infestation, stay away.

Qualicia helped me and my husband get into one of your units over there she was very friendly very knowledgeable about all their services provided and had no problem answer all my questions

This is one of the worst storage units and customer service experiences I have ever had. Please be aware, this location doesn’t care about anything other than individuals money. Hardships, payment consistency and other conditions they do not care about. The manager is very rude and not at all customer service oriented at all. Luckily I was able to speak with a corporate representative to investigate this location. It will almost be a year since I’ve had my things within this location and it has been such a horrible experience. I will be so happy to be moving my things from this location. Horrible representation of Public Storage in 2023. I will not be using again.

Wheni cameto pick up my auction unit Qualicia was very friendly, knowledgeable, and professional! Especially considering that I wasn't able to get there until 20 minutes before closing I feel she went the extra mile because 80% of storage offices close 30 minutes before they are scheduled to. Thanks Qualicia!

My cousin has her things there and we were trying to talk to someone in the office and we got there in time however, there was no one in the office even though the lights were on. If I were you I would go somewhere else.

How can you get a unit but no one is on the property nor on the sister unit? I never moved in and I’m disputing these charges with my bank.

Thanks so much Paris! Appreciate the easeful helpful process✨✨✨

I came to visit the Hambrick location and Ms Jamira was super nice and didn’t mind answering all my questions her personality was everything she even had a lil trick or treat bucket and I love candy so I had to grab a few

Thank you Paris for all your help with my unit. Amazing service and very fast. It was a pleasure.

I had a Fantastic experience with Public Storage on Hambrick Road. Tasheba was friendly and very helpful!

Good Day, I have been a customer at this Hambrick facility for almost 2 yrs. I have always found the employees friendly and willing to help you with any needs or questions you may have at any given point in time. One employee stands out for me. Ms.Jamira. She's always friendly, makes you feel at ease and her tone of voice and smiles keeps you feeling like your property is going to be safe and your concerns are important. These days when customer service is at an all time low, I couldn't allow her professionalism to go unnoticed. Thank you Public Storage and Ms. Jamira for quality service all around. Sheila Martin Askew Unit 0924

Tasheba was very helpful. Process was quick and easy!

Tasheba Was Very Nice

Great customer service at hambrick location.

Toshiba was very accommodating, friendly, and professional. She upgraded twice because I wanted more space. She patiently took care of my preferences. Mr. Campbell

Awesome service, quick and fast.. Very Thankful..

Had a great experience Paris was amazing. Highly recommend this location.

They have rats

Public Storage on Hambrick gets a 10 star for me. I came in frustrated, confused and not sure what to do. I meet the sweetest and most knowledgeable young lady named Jennifer. She was very attentive and helpful with my needs as I’ve never had a storage before. This was random and spur if the moment. Ms. Jennifer was beyond amazing. She helped to walk me through and explained in detailed how this place works and what to do. I highly recommend this place and Ms. Jennifer!! Thank you so much!!

Jennifer is the best!!! Thank you so much 😊😊😊

Thank you Paris for your service and you made my move In fast and easy. I’m

Great experience with Ms. Jennifer. She represented Public Storage at its best. Everything about my unit rental was explained thoroughly. Thank you for excellent customer service!

Tasheba is awesome! My husband and I were out of town and she called us to let us know that she noticed our lock wasn't secured while doing her daily check. She truly went above and beyond and did everything in her power to assist in correcting the issue. Needless to say, we were able to secure our storage building and cast our worries away. Thanks again, Tasheba! You really saved us and out stuff that was in storage.

Thank you Paris for your help. You made my move in easy and fast. Your great customer service is highly appreciated.

Paris is OUTSTANDING . Real OLD FASHIONED CUSTOMER SERVICE . Just what you looking for. Thanks Paris

My experience with Paris was great I was very pleased with her customer service and politeness. Her customer service is impeccable and I would definitely recommend this to anyone with the customer service I received today from Paris.

The staff here is awesome!!!! There is a lady named Jennifer who helped me out and she was so sweet. I highly recommend this location.

Thank you Jennifer for being so understanding. The property looked great and I was very satisfied.

Worked with Jennifer. SHE IS AMAAAAAZING. she has been helpful to me from the beginning. and a sure sweet heart. She meeds to be a general manager over a region to train others on how to treat others with excellent customer service. Shes very understanding and your left with a smile on your face when you leave the location or the call. I recommend this location for your storage needs and make sure you leave a great review. so we can get them to a 5.0 rating on google.

Jennifer was the best customer service on point thanks for a great experience

Jennifer was very helpful, thanks

Jennifer was helpful and very knowledgeable.

Shenera was so nice and helped me with new code and app.

She era got me in and out quickly

Christine was so nice, helped me pay my bill, set up app amazing , a great employee highly recommended

I visited the Stone Mountain location seeking a unit that I needed immediately and I met Jennifer who was very helpful, professional, and sweet. She made sure to assist me with the unit that I required and even walk me through the next steps to reserving my unit. I was very pleased with the process and felt comfortable with completing it with her.

Jennifer was wonderful, she helped me find the perfect space.

Jennifer was nice and courteous and helped me download the app, she made renting a space fast and easy. Will recommend .

Jennifer was great, she was very polite. Very helpful.

Thank you Jennifer for your amazing service. You really made my day.

I had a horrible day today, but I stopped by my storage and spoke to Jennifer . She was so professional and caring. Very knowledgeable on public storage policies and helped me very much. Thank you Jennifer

Thanks Jazz for all your hard work !

Lady in office was nice will recom

Love the energy and quick help jazz gave me….I was having problems paying my bill online but she got it settle and straight for me…. Once again thank PS

it was nice here. Jazz is very professional .

Customer service was great. JAZZ was very professional & helpful with helping me find the right unit that I needed for my move even offered me boxes. The unit was very spacious and clean. Property was very clean and kept.

Jazz was extremely helpful to me. She helped make my move very smooth. Gave me great information and answered all questions. She's the best!

Jazz was very helpful. Office clean and the property was nice… She also help me with a misunderstanding on my account thank her so much

I want to thank Ms. Valerie who was about to go on lunch, but stopped to help me and make sure that the space was big enough. Also very clean as well considering this location has been open. I’d recommend anyone in the area to put their storage there.

Love being able to open the gate with my phone!!!!

Great customer service!!!!!! I say u black heffa u stand your ground but definitely got my business taken care of thanks Jazz

Jazz was very nice & helpful I rented 2 units she made it very stress free & help me download the App! Thanks

Very quick and professional, I went to a few other companies and the process seemed to have a lot of hoops. I gave this location a chance and Donavon made the entire process painless and pleasantly easy. Very straight forward and to the point, I was in and out in under 20 minutes. I will be recommending this location to all of my friends who need temporary storage.

Jazz was very nice & helpful she help me gat the app & access the gate .

Jazz was the best help that I could of possibly had! She made sure that I was taken care of with all of my problems. Definitely will rent from this location again.

Jazz in front office was a pleasure. No problems smooth process everytime

Nathifa was the best!!

Jazz was the BEST!! I started off the day before signing up for a unit. I was given a unit with a jacked up latch that screamed "Replace ASAP"!!! AT THE TIME, when I was shown the unit, I DID NOT NOTICE HOW DAMAGED, RUSTY AND TERRIBLE THE LATCH ON THE DOOR LOOKED?? But when I returned to make a dry run before my move date, I saw how bad the latch was, along with discovering I had been given the wrong keys for the lock on that latch?? Just imagine if my move time was AFTER their office closed, with movers on the clock, running up my tab WITH NO ACCESS???? Luckily I went by earlier, (2 days BEFORE my movers would be there), and discovered the issues I was facing ahead of time!!!! JAZZ was on duty that second visit, THANK GOD!! Totally different, very professional attitude, and great customer service!! What a difference from the rep on the day I RENTED THE UNIT!! FRANKLY, BASED ON THE INITIAL INTERACTION with that previous rep, I considered cancelling the whole deal, but, I was in crunch time, and this location was directly in route to my new address! (saving me time and moving expenses)!!! So I decided to complete the rental, for now, but relocate to a different facility as soon as I could, logistically! BUT JAZZ was a savior! Realizing the rental errors, she jumped into gear, to quickly resolve my issues!!! She assigned me to a different, better unit with KEYS THAT WORKED!!! She was extremely professional with excellent customer service skills! If you ever rent a unit at this location, PRAY that JAZZ IS ON DUTY!!! SHE IS THEIR BEST!!! ASK FOR JAZZ!!!! GOD BLESS AND STAY SAFE!! VJ

Great experience. Thanks Valerie.

Bad place they don't have security the second time to be broken my storage

Expect a $20 rent INCREASE at 6th month and NO prorate for February having less than 30 days and rat droppings ew 👎🏾 Short term storage ONLY fyi. The customer service counter/tour guide lady, Miss Jackie was real cool though 👍🏾 She made my moving experience tolerable and her attitude was pleasant throughout my experience there. She's the reason for the 1 star 🌟 thank you sis!

Shae was very respectful and very nice . I love her customer service and I love the new app she help me with

08050 the public manager Shae is a awesome manager and has great customer service.

Amen............

Valerie was so nice and she was a great help. She got us in and out fast and easy... I highly recommend using this as a primary storage place... Great customer service and clean units !

Valerie was very helpful and provided me all the information that I needed!

Valerie was great!

Nice service with Jackie

I love this location because Jackie the property management always kept this property clean and she love servicing her customers

Great services.

Great Customer service Jackie had me in and out

Jackie has been a great help.. Got me ready in just a few minutes.. Fast and friendly!! 🤩🤩🤩

Ms. Jackie was very helpful thanks soo much ms. Jackie

She was very nice and found me a great deal!!!!

Excellent service very friendly ..i wont go anywhere else for my storage needs

Jazz was a cool person she helped me with no problem

Great Experience Jackie is Awesome!!!!!

Jackie was a very big help . This was my first time getting a storage and she was very helpful and patient . I definitely recommend !

Your stuff is stored but if you leave early no matter how early, they will not prorate your monthly payment. I left on the 7th of the month & I basically paid $90 for 7 days of storage.

Ms Jackie was very helpful, with a good customer friendly attitude, explaining and clearing any confusion, as to paperwork and security.

Great property service

Please do not use this facility just downright disgusting

Jackie was wonderful

Shenera has excellent service. I went looking for a certain thing and she went above my expectations.

Although there was plenty of space to social distance we were still only allowed 1 person in at a time.

Shenera was a great help. She explained the promo process and how I can rent again at this location.

Jackie was awesome in helping me today....

Great customer service from Jackie very informative helping making my move easy.

She (Jackee) was great and pleasant..

Jackie provided excellent service. I would recommend everyone to visit.

I dealt with Jackie and she was very professional and patient with me. Even though I ended up not needing storage after all, should I need storage I will definitely come and see Jackie. While I was there, a customer was in the restroom and Jackie was very patient when dealing with this individual after asking him how much longer he was going to be because she was about to show a unit to me.

The front desk woman was a rude person. Refuse to let me use the restroom even though i was a paying customer for months saying i would leave a stench that she didnt feel like smell. I ask if there was spray or anything if that was the cast. She said no rudely than said this is my office and i dont have to explain why you cant use the restroo .

E Jackie gives excellent service with a smile. Terrific person and really cares.

Jackie was awesome got me in and out no problems . Mind u it was raining . Definitely will recommend this location with her excellent customer service . Thanks Again

Jackie, She had great customer service. She took time to explain the Services offered in the rain. Give her raise!

Had a great experience with jackie. We were in and out quick and easy!!

Ms. Jackie is the best. She was efficient and friendly.

Ms. Jackie was a lot of help. Even though im not a customer. She made sure i paid on the right account. She details and nice.

The service was great and well received by Jackie. She was helpful

Jackie was a pleasure, she was professional and very clear on details of my rental. Very recommended!

Very nice and professional and i felt very welcome

Ashley was great. She went above & beyond in helping me & had great customer service.

Ms Jackie. She has great customer service.

She was so helpful,she went up and beyond to help me. Highly recommend Mrs Jackson thanks alot

Jackie was great!! Very quick process, and she explained everything thoroughly!! Great job!!

Had a great experience

If you looking need space to store thing for certain time it the place to go

Jackie provided excellent customer service, she was polite and very helpful...

Jackie was the bomb and customer service was excellent. She was eager to help and did a wonderful job doing it. She’s such a sweetheart and she engaged in conversation as well. Thanks, Jackie..

Jackie gave us very helpful service finding a storage. A definite 5 star

I had a very good experience with Ms. Jackie today she was very helpful and answer all of my questions good job Ms. Jackie!!!!

Working with Jakie was enjoyable! She made sure we had everything we needed and helped us out greatly her attitude was pleasent and welcoming! Thank you jackie

Vida was very helpful.

Vida was very nice and helpful. I would definitely recommend going to public on Hambrick just to see her 😁

Good service

Did anyone else find rat droppings in their storage?!

Jackie is amazing. She is very detailed oriented and very concerned about how my goods are protected while storing. Everyone should come by this property. Plus it is super clean!!! Thanks

Great facility and very spacious. Jackie was super friendly and answered all my questions thoroughly. Recommended!!

Great place to store your goods great staff.

Jackie was the best and very professional and friendly

The manager was very helpful I would recommend her to anyone

Jackie was very friendly helpful and efficient. I would highly recommend her

Miss Jackie, was a great help, she answered all my questions in a PROFESSIONAL WAY. She is a GREAT ASSET to your company... THANK MISS JACKIE

Jackie has excellent customer service! Her job knowledge is amazing and she makes your move process easy and fast public storage needs more personalities like hers!!

Ms. Jackie was such a help! Very nice & sweet!

I appreciate Jackie very much for all the service she has provided to me today she was very professional and walked me through everything I needed during the application process. Thank you for everything and being a listening ear. Great customer service.

I visited the storage store on 9/10/19 and had the best customer service ever! Jackie and her staff were very helpful and knowledgeable! Thank you Jackie!

Jackie is Great! Made the whole process easy and quick.

Jackie was great!!! Thanks!

Hi Mrs. Jackie your the best.tjsnk you for everything today. God bless.

Ms Jackie is wonderful very informational great customer service

Jackie was excellent customer service

The service was great today. Devin and Jackie help me make my move in easy as possible.

Had a great experience! Jackie was great, cordial and very informative. Would definitely come back.

Jackie was amazing she made feel welcome

Ms. Jackie was very helpful in making me feel welcome to the city and helping me protect my personal belongings.

Alyssa was so nice!!!! The space was big and for a good price i also like the security of the place

Jackie is the best! She made it happen!

Exceptional service, very aware of polices

Deidra C was very helpful. Well spoken and very nice....

Great customer service Jackie was wonderful very helpful and informative hats off to public storage for having such a good employee

Jackie was very friendly and give good customer service

Jackie was very helpful and fun

Very friendly and And Great customer service!

Jackie was very nice and smile the whole time.give very good information.

Fast customer service and sweet thanks so much for everything...... Thanks Ms. Jackie

Very polite prompt service very friendly awesome customer service I would recommend miss Jackie service to anyone!!

Great service Jackie

Jackie did an amazing job at checking me in and showing me the property and detailing all info.

This is my first time ever putting stuff in storage and I absolutely love the experience. The lady helping us Jackie was very nice and helpful. She was very informational and has a great spirit.

I would recommend this location to anyone. Valencia was very polite and knowledgeable I was in and out in no time.

Great customer service!

Jackie was amazing and provided great customer service. She was very insightful and helpful from the beginning to the end!

Jackie is a good customer service and respectable woman of her craft... She is upfront honest and know her job. She will take her time and be available for you meeds... Come support Jackie 👊😊💖

The manager, Jackie, was pleasant and very helpful. In less than 30 minutes, I had my unit.

Jackie gives excellent customer service.

Jackie was extremely pleasant and the property was well taken care of..

Ladies are so nice and pleasant. Thank you Ms. Valencia.

Customer service Sucks. Could NEVER get anyone Via phone nor Email until the day I moved my things out an im Disabled. An when I did get them on the phone the day I moved it was like ok you moved out what da Hell 🤷🏾‍♂️🤷🏾‍♂️ ok. Never again. An their prices are Crazy High compared to others in the area. An when do they go up on the prices every 6months never heard of any such thing.

Jackie was punctual with the scheduling of the appointment, friendly and delivered great customer service! :)

Just wanted your company to know, that your employee Jackie! IS THE TOP OF THE LINE REP FOR YOUR COMPANY! She should be commanded and given a promotion higher up in your company! She enjoys her job and it shows every time I have come in! Thank you Ms. Jackie! AWESOME JOB!!!

Walked in inquiring about a storage unit Ms Jackie is a sweetheart very professional and personable. She helped me pick the right size to accommodate my belongings, showed it to me (nice and clean) and checked me out. Customer service is EVERYTHING I am very pleased!

Ms. Jackie gave great customer service and also is a people person. She was very thorough and explained all the paperwork.

1st time getting a storage unit and the property manager was very friendly and provided great customer service.

Ms. Jackie was amazing!! She was quick and informative.

Mrs. Jackie was nice, fast customer service.

I have no complaints about this place

The best experience ever. The service was prompt. Jackie was great and very informative.

I love the service they have at public storage Mrs. Jackie was very helpful today in I love the service she provided to us she was very nice. I would give her 10 stars if i could.

Latasha Williams was awesome!! Service was quick and hassle free. I recommend Public storage for all your storing needs.

Terrible customer service. No one in the office. They can't seem to get as automatic payments straight and then lock you out when your late. Plus they add on huge late fees and jack up the rental charge all the time. Total ripoff!!!

Ms.Jackie was amazing. She worked with me and got me in and out. The process was simple and fast. The unit was nice and clean and I will definitely be back. 🥰🥰🥰

The young lady Valencia provided beyond exceptional customer service. Although their golf cart is currently inoperative these young ladies still continuously make the walk to the furthest units in adverse weather conditions. If management reads this rating I do hope you provide these ladies a operational cart very soon.

Jackie was nice . At this location

Jackie was amazing and extremely helpful in assisting me with selecting the best size unit. She is a very good representative of the business, her experience in the industry is most beneficial. Excellent customer service!!!

Awesome experience. In and out in less than 15min. Professional and knowledgeable about services. Definitely recommend.

Von and Jackie were amazing. Great customer service.

Jackie has great customer service skills. Great attitude.

Very nice game

What web site do I go to to pay my bill please

Great place I enjoy the great customer service and the way you are greeted when you walk in the building

Jackie was amazing at helping me. I will definitely recommend for anyone who needs you unite asap to go see Jackie

I had an amazing experience with this location all due to one employee and her amazing customer service. From the moment that I stepped in to her location she was able to answer every question that I had with informative information and she made the whole process as well seem very easy and relaxed. She definitely is the face that you would want to have for the company and she made me feel more like family and less like a customer. Also Recommended some great food around the area which was a plus as well! Her name is Jackie and forgive me if I miss spelled her name but to be honest you probably already know who im talking about if you have been to this location. I hope all is well with her and I will definitely recommend more people to your location just because of her.

Service is amazing!! I 100% love the service. She had a smile on her face the whole time that brighten my day. I’ll always be coming here if I need my things stored & I’ll be recommending all my friends an family to this place. 💯

Customer service was great

Jackie very helpful and freindly

Alway give good servcie.every time i pay my bill .with a smile.

Very helpful thank you so much!!!! Nicole helped so much! Jackie too!

The worker, Vida up at this location was exceptionally helpful.

Mrs Jackie Very helpful and professional. Always come here.

Veda provided great service and made this process easy for me. Thanks!!

--I walked into the establishment to very warm reception. I was very pleased to get great service from Mrs Vida.

Vida I was very pleased with her wonderful customer Service she was helpful and made the process easy...thank you Ms. Vida

Vida gave great customer service!!!

Mrs jackie was helpful and nice good customer service at this location.And I saved a lot of money thank you

Vida was awesome! She explained everything in detail and was very nice. Thank you Vida for the great service!

Vida is a wonderful personality and she has fantastic customer service

Ms vida gave great customer service and also is a people person. Thanks for your help

I had a wonderful experience with Vida😏

Vida was a big help and was very friendly...

Great job from Vida she was very special

Vida was very professional and helpful.

Today I went into the office at this location. The systems were down but Ms. Von and Vita were very helpful and gave me as much information as possible all with a smile. I will definitely be going to this office for any of my storage needs.

Vida & Ms. Von has the most amazing attitude & was extremely helpful best experience in customer service ever thank you!

Vida and Ms Von gave me very very good service and very courteous thank you

Vida helped me find the right size unit for a good price thank you

Wonderful customer service all around. Both Vida and Jackie were very helpful.

Vida was great she walked me through everything

Vida Was The Best I Got In And Ut With No Problems Love Her .

Vida was great, she explained everything I needed to know. Great customer service

Jackie was the best. Great customer service and support. 5 Star Service. This is the place to go before your storage needs.

Mercedes and vida have excellent customer service, they showed me the unit quickly and it fit my needs, I recommend this location to everyone

jackie give great service

Vida was informational and professional. Great Experience overall!!

Vida she was a lot of help, and has amazing customer service.

Great customer service.

Vida provided me with great customer service. She was very informative and fast. I️ appreciate the experience.

Vida was very nice and informative I would love to send my friends and family back to her at her location for storage

Vida provided excellent service. She was very knowledgable and answered all of my questions! Very satisfied with the great service I received.

Vida was wonderful no matter how busy she was she made me feel special and was on top of her job Thanks Vida

Vida provides Awesome, Friendly and Fast Service! Thanks!

Vida helped me so much! She saved me $300 by finding someone to take my elliptical and clean out our unit!!

Vida and Jackie did an amazing job helping me get my things into storage. Very professional and friendly.

Vida was great! She is very informative and personal. Exceptional !

Vida and Jackie were great! We all laughed together in this rainy day

Vida, she is the most helpful personnel to anyone that has no idea how things are done with storage. She gave me a bunch of advices on how to pack my stuff so I can visually see it. I really recommend her to anyone with questions.

Vida was extremely efficient, comprehensive and friendly . I highly recommend Vida for your storage needs !

Vida very great person

I worked with Jackie today, she was great! Truly a breath of fresh air! Thank you Jackie for being a great representation of Public Storage. I would recommend this location to everyone

Vida showed good customer service.

Vida gave me awesome service. Thanks sweety!!!!!

Vida, was very helpful, she has a very kender heart ,I Love her Spirit. Thank you so very much for your assistance.

Vida gave me excellent service when I came in to pay my bill

Gege was very helpful.

Fast friendly and efficient service. Jackie was just amazing.

Friendly and helpful associate

She is the best and very helpful

You will be told upon arrival that you must purchase a special lock and special insurance. There are also administration fees and other hidden charges. I have witnessed in the past homeless people sleeping on the property and in units. There is only one security camera and it is at the gate. No cameras out on the property.

Friendly, helpful and nice. Quick process. I was in and out within 10 minutes. AWESOME SAUCE!!!!

The service was great and they was very friendly

Joi did a great job. She is truly a life saver.

Jackie was awesome and it was a pleasure meeting her and having a nice experience

Jackie was very nice love her and the service we receive. She had us in and out in no time.

Jackie was an awesome customer service representative of the company

Great and fantastic Service. Will definitely recommend anyone to use this location. Friendly and professional environment. Glad I decided use this public storage!!!!! Lala and Jackie were excellent today. You should have them train other public storage employees. You need more employees like them!!!!!

Mrs. Jackie was very helpful she went above and beyond to make sure I was satisfied... Process went smooth and easy..

WOW!Awesome Public Storage on Hambrick Road ran by Mrs.Jackie.! She's the best ever!Worked with me so much from 2015-2017 and Always kept that smile on her face and awesome customer service in store and over the phone. I WOULD DEFINITELY RECOMMEND THIS LOCATION IF YOU WANT A NEW STORAGE!!💯😎Thanks So Much Mrs.Jackie and also the new girl I seen in 2017...doing great girl!! Keep it Up!

Jackie was amazing and super quick. Gave great info and was super friendly!!! Thank you!

She was very helpful and a nice person

Paula was very friendly and informative.... she had a great personality.... I will be recommending my fiends and family to come to this public storage location

Paula was beyond a big help in finding the right storage space. Thanks!

Paula was the best in finding me the right storage space thanks

They have rats and mice my stuff had rat dropping all over it nasty and they need to close it down

Great customer service prompt service!!!! She was really nice and efficient in getting my issue resolved!!!!!

Paula and Daja has great customer service. I am very pleased to b renting here. They took there time 2 explain and educate me on rules and regulations I had no idea of. I will definitely use this location in the future.

Jackie was very greatful n kind to honor me a welcome customer she indeed very respect n helpful n no wait tyme getting a storage I give her a 5 star for good services at the public storage and will consider services again at public storage in the future

Great advice. Jackie was very helpful.

In a day when companies opt to do less and less, respond with irritating automated customer service machines...or no customer service at all...it was a pleasure to be served by a knowledgable, smiling, efficient human being (Daja) who was highly professional and able to answer all of my questions and concerns. Well done Public Storage.

Ms Jackie was so helpful during my move-in process. Got a great price on a unit and assistance on how to move in my items. Highly recommend!

My experience today at public storage on hambrick was great ms. Jackie was very helpfull she explain everything well showed the unit and kept a smile on her face and mines...

Ms.Jackie is a very friendly out going person. She was very helpful. She made our visit very pleasant. A very sweet lady.

Amazing job!! Jackie was great, friendly and super helpful!!! 5 stars service

Ms Jackie was helpful with that smile. I will from her again

I don't know what's worse the rats that destroyed my entire storage unit or the water that leaked in and destroyed everything else. On top of that my insurance was cancelled and no one bothered to tell me.I haven't been able to get anyone there at the same time as me in a convenient way to remove my items and now they want to charge me extra money for it. All along they were telling me I had to keep the items there for the insurance company knowing that I didn't have insurance anymore. All the money I've paid to protect my things is gone. Almost all of my belongings are destroyed. And yet you still want money from me??!! Months ago when I notified Jackie about the rat dropping her comforting response was.... "Someone has food in a unit but Im not sure who." Should have had a hazmat team to clean out all of the rat nests, pee and poop.

Ms Jackie was great and fast !!!! Really nice

Jackie is amazing.... She has made this a very easy and fun experience!!!!

Great service and helpful.no problem got just what I needed.thanks Jackie

Mariah was super helpful!

Jackie was amazing she has a nice personality very friendly clean location. Fast service answers all questions

Jackie was awesome........awesome...

Very clean. Pleasant appearance. Ms Pat is the best she explained everything in detail she even gave me options for my unit. I was very pleased with her service. very very nice woman. Highly recommended thank you Ms Pat. 2/17

Jackie was awesome

Jackie was very nice and helpful. I strongly recommend this location

Very reasonable sweet young woman named Mrs Jackie assisted me in a very informative helpful way. I was out in less than 30 mins. I would recommend this storage facility to everyone. Thanks

OMG where do I start first when I was first moving in the lady told me I could not get a storage unit because I know the public storage I told her that there was no way so she sending me to a different place I got to another Public Storage it was perfect everything was perfectly fine they said I didn't know any money while at the other stores the lady from this location had called me back and told me that there was a mistake and that I can rent the unit after all this miscommunication things could have been right if she had better customer service skills so I almost been with this storage for a year now and every time I go into the office I have a problem with this lady first off she does not know how to talk to you to the customers I went into the building today to go ask for my gate code so that I can get to my storage she asked me to wait outside what kind of professional business actually to wait outside so if you were looking to get a problem stores here I will advise you to look elsewhere this lady is full of crap

Awesome service fast and convenient

Jackie gave me excellent service today with an excellent presentation..

Jackie did a great job . Have wonderful customer service !!

My experience with public storage customer service is a wonderful and a fabulous one this great person name Jackie makes my day especially when she greets and smiles .....she very helpful and accommodating when ever Im in need of assistance very pro fessional ...thank you Jackie from Traci ODaniel

Very Quick, Professional and Laid out all the Details formly so I knew every step before Renting a Space

Hi I would like to say that meeting Miss Jackie this morning here at the public storage was a pleasure very professional moving swiftly good at what she does will be back shortly I got everything right now where do I go

I love the them so much help thax so mouch

Great customer service!!! Jackie was very helpful and sweet. She knew her stuff. 👍👍👍

Jackie is the best EVER!!!!! I was having trouble all weekend trying to pay my bill online & she kindly walked me through the whole process over the phone which took a good 30 minutes...but she was extremely nice and patient! I love her!!!

Before I moved in I got phone calls everyday about my reservation which was annoying. When I actually moved in on 3/18/16 the pesron was nice and friendly. then on May 30th Jackie called my phone said it was a break in and i must come and see if any of my things were missing. All my eectro=nics, TV's and computers with my stocks and bond. Yes i havd insurance which did not pay me but a fraction of what I paid, one of my tv's was 2700 and i didnt even back even that not to mention my other belongings . so I couldn't buy it back. But through it all no one ever said Sorry. That goes a long way now someone is out there with all my personal information not

Susan was the customer care representative at the 840 Hambrick Road location in Stone Mountain where my items will be stored. Susan was very thorough in explaining all the paperwork details. Susan drive me out to an available 5×10 Unit I liked the unit and decided to rent the unit. Susan was very professional and friendly I would recommend this location to others.

Very courteous and friendly service. Set up appoint time so that you can get one on one help from Jackie!

Great customer service... And she was so kind to give me a discount. Made the transaction so smoothly

Jackie was very helpful and described all the steps to me in order clearly and concisely. I throughly talking to her and I will definitely be partnering with public storage again in the future.

Jackie was the best. I will always use that place. Great job

Eddie was great thanks for the excellent service!

Jackie my customer service rep was wonderful!. Excellent and very professional service. She even helped me decide what extra supplies that i might need for my move! Thank you Public Storage for such people that take care of customers!

Thank you Natalie for all your help and for the follow up call to make sure it was enough space!

They have RATS if I could upload pictures I would. Yes the customer service is good, but your things will destroyed by rodents.

Mariah was awesome and informed about the product selections. Get your unit here today.

Jackie did a great job really enjoyed my services here

Came to this location literally a few minutes before closing and Cami was not bothered by the time. Cami provided excellent service and stayed a little late to make sure i was satisfied. Thanks a lot! I will definitely recommend this location.

Jackie is awesome love her ! And very helpful I will give her a great reference yo anyone I know !!!

Jackie was very nice.when I bought supply at that location and great help with all my questions

Because Pat was amazing.

Carlos was a gentleman he took care of me.....jackie??hmm let's 👀.she's ok....any way ,but customer service,could've been better...kpn it real...

Great customer service and the location was accessible and clean!

Jackie was very helpful and smile. You don't get that often

This place is a joke, the general manager never answers his phone. The people have No customer training. The wrost place to store anything. Wish i never put my thongs in this place ... Public STORAGE. .a joke

Jackie and LaQuayle, made my daughter and myself have a great experiecne. Dyanndron, and myself have been employed as salepersons and customer service reps. And we are always watching for enhancements from others to improve our skillset. Jackie and LaQuayle knew the products, did the presentation to sales of different company merchandise (Loved IT!). Dyanndron did the inspection of the storage unit with LaQuayle, and stated, " LaQuayle was professional and friendly and once again made sure we had the proper size unit for our items/stuff. While Jackie and I exchange small talk,Jackie has a personal personality that draws a person in but with a professional demeanor. Great teamwork, Public Storage Jackie and LaQuayle ROCKS!!!!

Great customer service

From the beginning to the end the service was wonderful. She was friendly and courteous. Very helpful and knowledgeable. Thank you for everything.

Great experience! Quick and courteous service. My go to spot every time I need storage space!

good employees and good work jacke

My experience with Jackie was very pleasant. She displayed excellent customer service and I appreciate her help on making sure I was well prepared. Thank you

The best easy communication and paper work. Everyone should come to public storage for their storage needs

Ms. Jackie was very helpful. Not only did she do a good job helping me out but she gave me some good advice about moving into my first apartment on my own.

Jackie was wonderful and helpful during every visit. She even touched base to remind me that my first months rent due date was approaching. AND she remembered me. I really enjoyed my experience

Very helpful!!!! Great customer service! !!

Jackie gave me good assistance

She's helpful has great customer relations............dorthy

Outstanding Customer Experience Jackie was remarkable and very professional.

I had a wonderful experience at this location. It was quick and easy. Dorothy..who was at the front desk was very polite and courteous....20 thumbs up!!!!!

Dorothy was excellent today at Public Storage. Very welcoming and helpful. Thanks so much!

I have a unit at jimmy carter blvd location but I stay closer to Hambrick location where I make my payment. Every time I go to make my payment at this location Evelyn is always helpful and always has a smile to great me when I come in. I would recommend this location to anyone looking for storage!

great location and good customer service... come see my girl Tonya she good people

The customer service was great at this location. Jackie was my customer service representative. Before I even had a chance to open my email, I received a call about my online reservation. Jackie promptly set up an appointment for me. She explained all the terms and conditions so I would understand them. She repeated important information so I would not forget anything, She answered all my questions. She also advised me on my additional packing supply purchase. Jackie provided excellent customer service. I would definitely recommend this location based on the level of service I received today.

Perfect the facility is clean and the staff is excellent and Ms. Jackie is a fantastic manager Keep up the great work.

I called the 1800 number to make a reservation as it approached the appointment time I got a call from a young lady named Jackie who pleasantly confirmed my appointment and offered directions. Once I got to the location I met with Jackie and was greeted warmly. Because I was pressed fir time I wanted to skip some of the formalities and it was explained that it was all necessary and that she would make the experience as efficient and informative as she possibly could in the least amount of time. It became clear to me when touring the facility why protocol was necessary. We visited a 10x10 which I had been sure in my mind to have been big enough space. Needless to say it Was Not lol. Jackie saved me all kinds of time and energy that would have been spent trying to rectify my own mistake. Thanks Jackie

This is one of the cleanest places I've seen in a long time. The pleasant scent that I encountered as soon as I opened the door was great! The customer service I received from Jackie was off the charts and she did a great job making sure that I was satisfied with the unit that I rented. Great job Jackie!

Great. Ms. Jackie was very helpful and gave tips on moving into an apartment.

Very knowledgeable and friendly staff. Great customer service.

Staff is friendly but.....not happy with the unit.....There where roaches and other debris... I also went to Walmart down the street and found the exact same lock for $9 that they charged me $20 for.... I am just too upset about this will not use this particular location again!

I had the pleasure of reserving a storage unit at this location. I have never had to rent one before in my life. Needless to say , with the help of Jackie and Edget, the experience was easy , quick and painless. They were organized and helpful. I would recommed this storage to other customers.

I love this storage location!!! If you go, see Jackie!!!

Karen was very helpful today I came in looking for storage. I will continue to use public storage as long as Karen is my customer service help!!

Karen was so helpful she was kind and a pleasure to work with. I was happy with her services thank you public storage

I was very impressed with the friendly customer service I received from Jacqueline. I arrived at tge location five minutes before her lunch however she still waited to get me processed in before she went to eat. Excellent service provided. I would recommend this unit to anyone in the area in need of storage.

Karen was great help

Karen was very helpful in helping me with my lost passcode.

Karen is all 5 stars

Great customer service. Thanks Karen

Karen had a great attitude. Coustomer service was on point.

Service was great. Employee was nice

Awesome!

Great experience at the Hambrick location! Jackie (the property manager) was awesome and very helpful. She went above and beyond the call of duty to assist me with my storage needs.

Jacqueline was very professional and knowledgeable about storage and the property in general. Her personality and demeanor was excellent. I would recommend this location to everyone I know!