Public Storage Self-Storage Units at 3865 Peachtree Industrial Blvd, Duluth, GA

DO NOT RENT HERE. Both today and Saturday there were no employees on site. There access system is not working and I was unable to get into my unit for the second time in 4 days. Additionally, they know there system is down because they had people there working on it. Not a soul working for public storage on the property. Property manager unavailable, not answering calls. Not just mine but customer service line from public storage. All this after there a/c was out for over week in a climate controlled facility. No notification of a/c down or am unavailable access. They also just raised there rates TWENTY FIVE percent. This place is unbelievable.

Great service! Very helpful and professional staff😁 My family and I went there today and received great attention from the guy at the desk (we believe his name is Johan). We would totally recommend this place!

This location IS NOT SAFE OR SECURE. YOULL PAY FOR CLIMATE CONTROL AND THE A/C NEVER WORK. MIGHT AS WELL LEAVE THE DOORS OPEN. FRONT DESK NEVER ANSWERS THE DOOR OR PHONE. THEYLL GO UP IN ORICE ALWAYS BUT NEVER IN QUALITY. DO NOT COME HERE!!!! YOUVE BEEN WARNED

Affordable peace of mind

kay was so nice to everyone one. We love this place.everyone should be have storage room right here

A good location with the rate you cannot beat. I had an issue with upgrading to a bigger space, but Kay did her best to meet my needs to my satisfaction. Thank you.

Kay is a sweet person. She helped me to walk through what I needed regarding storage . Appreciate her !!

Kay is so Awesome! Love this location because of her professionalism and kindness

So this is my second getting another storage with them. Kay was a pleasure to work with! She gave great advice and wasn’t trying to over sell. The place stays clean and good location and access in and out.

So convenient to our location. Kay was wonderful to deal with! Very friendly and helpful, and patient with my questions and showing me the available units.

Rocky start due me being overly tired . Tabitha gave one of a kind service . She stopped what she was doing to assist me with gained access to my unit . Great and convenient location and service .

Elliott was absolutely amazing. He helped me with any questions that I had and even took the time to walk me through the app and how to use it. He is truly a gem!!! Top notch customer service, friendly and professional!!!! Thank you Elliott for all of your help!!! You rock!!!

I didn't at first get through to anyone at this location but then I finally got Elliott!!!!! He was so pleasant and apologized for any inconvenience I had experienced. When I there, his behavior was no different than on the phone. Very helpful and professional. Thank You Elliott for making my experience a good one!!!!!

Love that the gate is hands free

WOW! Maryanne, is so personable and give excellent service! What a great location...thank you!

Great location and very clean..has some age on it and signage would make it easier because it was hard to find the unit but other then that no complaints..it was a bit of an adjustment because my family has storages in other states and one is more techy then this one but one star lost because the unit was hard to find..other then that in comparison to other places in the area great storage..

Miss V she's excellent great customer service

Excellent customer service and very helpful. Today it's hard to find employees that care about their job and its hard to find people that actually care about the customer. LaKeisha saved me tons of headache and I appreciate that !

Vee helped us out and answered all questions we had and made the process as easy as possible, we need more people like Vee

I talk to Mr. Ben, he did outstanding job explaining the policy of Public Storage, his Customer Service is Excellent and Exceptional. I appreciate you and Thank You 😊😊.

Poor service

Vee is nice and kind! Thanks!

Vee is a pleasure. She couldn’t be more helpful . My dad passed away and I have to store his items . She was kind and compassionate. She made this day more comfortable. Thank u Vee!

Vanisha did good job

Vee was great from start to finish

Vanicia was very competent, knowledgeable, and friendly. My first impression was very good.

Vee had excellent customer service. She was well educated on the storage units and she was concerned about the cleanliness of the units. She was very friendly and nice. I had trouble booking online and she walked me through the steps. She's a very smart young lady!

Miss Vee is awesome guys. Can't say enough thanks. She has been on top of my needs and finally made it all happen..

Great property will always recommend very clean

I needed a temporary storage unit but I might hold it for longer. It was my first time, and the property manager Vee has been super friendly and supportive.

Best experience I’ve ever had the manager was absolutely wonderful and very polite! Ms. V was amazing and explained everything and got us what we needed. I would definitely recommend this Public Storage to anyone.

Vanisha, the manager, was amazing really helped me out when moving in. The property is nice, quiet and in a safe area. If you are nearby I suggest you rent from them.

V, the Property Manager, made the process simple and easy. And the facility and storage unit were clean.

Vee, the property manager, is the whole reason why I chose this storage facility. She went above and beyond to answer all of my questions and was extremely personable. The property was spotless and while showing me units she was also helping other patrons. This place definitely does not have the seedy vibes that I've gotten at all the other storage units I've used in the past.

No one there to help

Went to vview unit Vee was great. Me and my family will be back in January to purchase a unit

The service was great! V did exceptional. Thank you

On site property manager was seldom available and would not return phone calls. Left messages of my intent to vacate on November 30th. I received no return call. I vacated on December 3rd. No one was available on site & no return phone call after leaving three messages informing manager I had vacated the unit. I found the manager on site Saturday morning, December 4th. Property manager stated she had received my messages but had not had time to inspect my unit but that I was paid up and owed no additional monies. Unbeknownst to me, Public Storages had charged my credit card for an additional month the day before, the day I vacated the unit. When I inquired on the charges, the manager stated I had to have been out by the 30th to avoid being charged the additional month. I was never informed of this and if they had returned my call on the 30th I could of had everything out on the 30th as it was a small unit. The cost of the unit increased after the first three months and in less that two years the cost had nearly doubled.

Very clean storage units on Peachtree Industrial Blvd and helpful service.

Plenty of space and outstanding customer service

Vee was awesome. Extremely patient!!

I just recently moved to Duluth, GA and When I tell you my transition was such a breeze all thanks to Vee. She was amazing and so professional.

I literally drive 30 minutes to go to this public storage, because Ms.Vee always go above and beyond for her customers.

Joy and Vee was the best, made my storage experience so easy. Good people, and good business. Keep up the good work

Vee was great good property

Vansha was the one show me the unit on very nice mood.

V is awesome, so so helpful and friendly!!

Vanisha was great. Thanks public storage.

It was a great experience working with Property Manager - V. She has been so helpful and stayed past her work time to show us the storage unit we reserved. She helped us looked into an indoor one at another facility when there was no availability at her site. She is such a wonderful person that I hope we cross path again.

I was looking for a storage unit close to my house and came across this public storage location. Not only was the location clean and organized but Vee is the best! She answered all of my questions! The size I needed wasn’t available, but I will keep checking online and I will only go to this location. She’s a great asset to your company! Give her a raise!

Sam was extremely helpful and really helped me find everything I needed. Great customer service all around, I will be letting my friends and family know to come here for all their storage needs.

Sam was very kind and helpful setting me up with a great unit 10/10 would recommend

Excellent service and clean facility!!! Jennifer took care of my needs and questions. Recommended for sure!

Everything about this public storage was way above my expectations. Not once in the process of getting a storage unit was I a bit skeptical of them trying to upsell me more than what I needed unlike a lot of other places I went to previously. They were very friendly, helpful, and the entire place was so clean there was no reeks or trash laying around. I would recommend anyone looking for a storage unit to come here!

Jennifer is great to work with. Even though I was totally confused and probably not the nicest customer, she was patient with me and gave me contact information to help me. The location is clean and my concerns are always addressed.

Jennifer was very kind and helpful.

I had the most enjoyable experience with an employee name Juanita Smith . She made my experience at Publc Storage so rewarding by displaying such professionalism and excellent customer service skills. She went above and beyond to attend to every one of my needs. She was very informative and knowledgeable; which she shared it in such a professional manner. I strongly recommend this particular location to anyone and certainly highly recommend Ms. Smith to everyone.

Very nice people & nice & clean

Great customer service at this location.

I went to this place inquiring about buying a storage and the young lady Tishun was very helpful an very informative. Thanks again

Wow Tishun was amazing her personality was what I needed today it was refreshing. She is funny very welcoming I will be back again AMAZING !

‘Tisnun, Tory& Erika are awesome, highly recommend the place. Great rates great service, thank you guys

Tory ,Erika,and Tishun are awesome! The unit was very clean and I needed a cart and the girls got me one ASAP. They are so polite and friendly. I will definitely recommend this Public Storage to all my friends and family.

I have been to a lot of storage facilities; some were good, others were not. However, upon coming into contact with this facility, it was known that I had finally found a good company that I could rely on, trust to always help me out, and was cleaner than the rest. Especially during this pandemic which is a huge deal for me and my family. The staff members here were professional, and their knowledge proved extremely helpful. Three members to be exact that I came into direct contact with I would recommend to family, friends, and even people I don't know. These three were respectful, easy to talk too, and very professional which is something I tend to judge hard on being a professional myself. I wish I knew their last names so that there is no mix up when looking for these three at this location. However, I was able to get their first names, which I didn't have to write down, because I will never forget. Tishun, Erika, and Tory. If you ever come to this facility, look for these three. They know what they are doing. Thanks again to the three of you for a wonderful experience, and I hope to cross paths with you all during my visits to my unit.

I was just browsing to look for future storage and i spoke with Erika and she effortlessly helped me and provided me with information that will make my process much easier and i HIGHLY recommend doing business with them

I strongly recommend Public Storage for all of your storage needs. The customer service was exceptionally amazing. Ericka was very kind and courteous. She answered all of my questions, without any hesitation. This young lady is going places, for she has a heart to help others, which is an award winning factor in a customer service field. Thank you, Public Storage!

i have had the opportunity of interacting with the following ladies at this location , Erika, Tory and Tishun. These ladies are awesome, they welcomed you with such big smiles when you come into the store. such friendly atmosphere. They Provide you excellent customer services at every stages of the enquiry. They went over, above and beyond my expectation. I will recommend this location to anyone as their storage unit...for as as long as these ladies are still holding on at the location. Yes they have actually earned the 5 stars.

This place is so wonderful the customer service there they really do help you they care about you and I thank them I will recommend them to anybody

When I finally was able to go in person and work with Tory my whole experience changed! Making arrangements with the 800 customer service was a terrible experience. What I reserved and expected to fit and pay for TOTALLY different !! But meeting with property manager on property was a GREAT experience! EVERYTHING was made right!! I strongly recommend you go in person to this facility and work directly with Tory.

UPDATE 5/19 contacted by management. They addressed my concerns. Employee received additional training. Accommodations made during a follow up visit. Onsite and area manager contacts were courteous and concerned about resolving issues. ------- I reserved a 10x15 space and received online pricing. At check in, I asked if a larger space was available. I was told no. I completed check in. Within 1-2 hours I saw online that a larger space was available (10x25). I called the property manager to see if it would be possible to transfer to the larger space that I had inquired about earlier. I was told I could do so, BUT that I would not be eligible for online pricing. My options were either to pay the regular rate for the larger space or move out for 7+ days before I could again qualify for online pricing (but that I would have to pay the admin fee again.) I also called the new reservation line and was told the same story. I am extremely disappointed that Public Storage is so rigid and myopic. In spite of my stated preference for a larger space, in spite of my quick follow up, in spite of the negligible impact to the operator, property and business, no effort is made to exercise good judgment and no allowance is granted to serve the customer. Only a blind adherence to rules and fees.

Had a mouse running around my unit when I first opened my unit and the floor was un swept.

Great customer service!!

Great location, got a good price, and Jordan made everything super quick and easy!! Thank you!

Lisa D. is a wonderful young lady, I felt like at home , she answered all my questions, very kind person. I wish any time I go to this location be attended by her. More employees like her are needed nationwide. Thanks Lisa

I cleaned out my unit 301 at the end of May. The 31st of May fell on a Sunday. I went to check on the unit Monday morning June 1st to make sure it was good and to sweep it out and remove any trash if needed. I was informed that since I used the gate code on June 1st I owed the entire months rent of $140.00. The lady in the office said no exceptions. I tried to contact the district manager but he never returned my call. If this is how you would like to be treated then this place is good for you. There are probably other storage units on the area

Staff was very helpful and friendly!

The guy was very helpful and professional when helping me get my storage unit. He made it a quick and simple process!

Jordan did an amazing job helping us! We will definitely use their services again. Highly recommend

John was great! Excellent customer service

John and Jordan were excellent, awesome customers service skills. They went over and beyond.

Love it here! Thank you so much John!!!

Great experience!!!! Customer service was awesome

Happy with John service he is wonderful on take care the custumer make me feel 👍

John is very personable, knowledgeable and efficient. The whole process was very seamless and engaging! I definitely recommend this location because of John!

good fast friendly service

Excellent customer service provided by John at this location. A BIG difference between this Public Storage location and the "green" storage place in Duluth. I had to move due to a leak in my first month....they were going to charge me to move to a non-leaking unit.....so....moved to Public Storage and John was fantastic. HIGHLY recommend him!

John is awesome. Very knowledgeable and helpful. Definitely kept me laughing.

It was very good John was very kind to us

EXTREMELY FRIENDLY AND HELPFUL

John was so awesome and helpful with getting everything in order for my storage.

Great job, very helpful

The service is exceptional very courteous and professional. The facility is always clean and presentable. Manager at desk ( John ) great positive attitude and very is a great representation of your Company

Oh I just loved the guy over there ! He made my day. Fantastic services !

I have never been to a place where someone was so nice and cheerful. John obviously loves people and his job and it shows! He was very professional and has a great sense of humor. I was never made to feel like I was being rushed or like I was just a number. I truly appreciate his professionalism and kindness. I would rate this place a “10” not 5 stars if I could. I would very highly recommend this place if you have a storage need. This place is very clean and does not leak water and the price is very reasonable. What else could you ask for?

Everything went great got my storage unit from a friendly man named John (very funny guy)

So far so good. Nice clean lit facility far as inside is concerned. John was a great help. If you need to store in the area, check out this location.

John is the man! Very helpful and outstanding sense of humor! Thanks man!

Excellent service unit was priced very low! John was a great help!

John was very helpful and has great customer service.

Very good customer service

John and Jordan were very friendly and helpful when signing up for my unit. They are very knowledgeable with the company and what it has to offer. They were personable yet professional at the same time. I would highly recommend this location for anyone needing a storage facility in the duluth area.

Jordan & John were AMAZING, thanks guys!!!

John was awesome

John was very professional and helpful. Much thanks!

John was great!

John is so nice

Staff on duty (Stacey) was very helpful and professional!

John the Best

John an Jordan were so Awsome in getting me set up. Their professional and patience was greatly appreciated...give the two a raise. Thank you so much John and Jordan!!!

Great service

Great customer service! John was very helpful!

Limpio ordenado y muy bien ubicado

Great experience, friendly professional staff, would recommend to anyone looking for a safe, affordable storage space.

John is the best customer service person, we have ever experienced. I would recommend anybody come to this location just to talk with him. He explained everything thoroughly and made us laugh. Come to this location.

Very run down older facility. Never have cats available for indoor lockers and outdoor units fill with dirt and bugs quickly. Decent starting rent, but they will raise your monthly rate every few months to an unreasonable level. Only good for very short term storage.

Great service here! John is the man! Always has a smile on his face and is very helpful

I had a great experience with John.

John provided grat service

John was very helpful. Great personality!

John was great! Thank you!

Nice a clean units

Manager very helpful. Had all questions answered.

The storage people there are FANTASTIC especially Mr. John. He goes above and beyond with excellent customer service.

Great experience while renting the storage. John was very helpful and awesome. Thank you so much!!!

Jordan was a big help! Ask for him.

John was absolutely amazing

Amanda was very Helpful!

Quick and easy. Jordan was grear

Jordan is great

Great Place Jordan was very helpful

Jordan was great! He was so helpful with this agonizing experience. I totally forgot about the insurance and he informed me of everything that PS had to offer.

Very good service like it ...!!!!!!

My husband recently had a severe stroke. I went into rent a storage unit to store his company things because he will never be able to work again. Needless to say I was very stressed. John told me he would take care of everything. Not only did he help to find the right size unit but also gave me a move in discount. When you are going through a bad situation its wonderful to have someone help. Thanks John!

John was very helpful and showed me how to use the gate codes. He also explained in detail about the monthly payments, insurance, and hours of access. I appreciate his sincerity. Thank you John!

John was very knowledgeable about the use unit we would need. Talked us through the process and timeline. Very friendly and professional!

Love it!!!!

Jordan was really helpful

Jordan made my experience easy and quick! Very informative.

Good service from worker called Jordan and good price

Gospel wonderful great job

We have rented a 10x10, climate controlled unit for about a year and a half and everything has been excellent. Entry onto the site and into the building have always been smooth with no issues. The building is kept clean and climate controlled. I checked out today and John provided friendly, excellent service. I recommend renting a unit from this site if you ever have the need.

Excellent customer service

John and Jordan were awesome

Property is nice and Jordan's service was excellent

John, did an excellent job explaining everything. I received an excellent guided tour of the property and looked at the storage unit that we were renting.

This is a great facility. We liked the location and more importantly John the manager is very helpful. He took a lot of time to discuss our options and helped us choose the best one. I will definitely recommend him and this branch to my family and friends.

I use public storage and Jordan is great. He gives me information in a timely matter and is nice and kind and thoughtful about your needs. ThAnks Jordan

Loved the customer service !!! Jdan was amazing!!!

We had an amazing experience with John. He showed us great customer service and was very courteous and kind. Would recommend to all my friends. 10/10.

We rented a 10x25 unit for just over a year, and turned our keys back into John today. All goods were in perfect condition, there was no sign of any bugs at all, and throughout the year access has always been smooth. John was a pleasure to work with throughout. This is a well run facility.

John is absolutely fantastic! Best customer service I have ever seen. He was warm and inviting and made everything simple and fast. The property is clean and John is best thing to happen to this location. At one point it was run down and had an awful vibe but now it's clean and it runs like a well oiled machine. A big thank you to John!

Got in and out with my online storage rental!! John is a very cool dude!! Love the motorcycle!!

The service was fast and friendly. Thank you John for your help.

John was really helpful, professional, informative and provided friendly service

I would never recommend this facility. They refused service to me as a new customer because it was “too close to closing time”. I can’t understand why you’d turn away business. I canceled my reservation and went to extra space storage. So glad I did.

Recently did a transfer from one unit to a smaller unit. John was very helpful and made it very easy. Highly recommend this location.

Excellent move in experience. John went above and beyond and was incredibly friendly and helpful. Truly made the stress of moving a thing of the past!

John is an amazing Manager! Helpful, professional, and great to work with. I will definitely keep this location in mind and recommend to people who ask me about storage facilities. Its hard to find great customer service these days, but not I certainly found it at Public Storage. Thanks again John!

Friendly, competent and fast. The storage locker looks great.

I used another Public Storage for the first time in 2003 then used this location beginning in 2011. It’s very clean and well-managed and maintained. The only complaint I have is the rent. Long-term rental rates are increased annually while new rental rates are slashed all the time. So loyal customer are paying outrageous rental rates while the turnover customers are paying extremely low rates. Just doesn’t seem right to play that game with the rates, especially for multi-unit rentals. I was given a one-time price break when I complained, but the rates still continue to climb annually and are almost as high as renting a home when combined. I can’t do anything until I am out of my current situation, hire movers and find a new place to live.

Nice customer service.

John was awesome. He took care of my rental super fast and was very friendly. Highly recommend this place.

John was very helpful an professional. at the public storage at 3865 peachtree industrial blvd.duluth ga 30096 .

I have been a customer at this location for many years. I have always received great service from John as a customer. He is very friendly, helpful and professional and always go above and beyond to help his customers. Sincerely, Bernard Potts

John was perfect—— MOD was the best

John did a good job, thanks very much!!!

Property manager John was excellent! Very patient and he made the process seamless and an overall great experience. Very funny!

Courteous

John was very friendly and made our day. Very happy we chose to store here!!!

Service is outstanding manager is gentleman

We had a great experience. Lisa was terrific.

I've been a tenant for over 8 maybe 9 years now and never have I been disappointed in their customer service. They have always been kind kind even when I was a troubled account. I do feel I'm overcharged after keeping my account in good standing for over 6 years but this is a corporate inflection and not the sites problem.

Quick and easy!

Lisa was really great with us! Really good service!

Hi I really appreciate the help from mrs lisa she amazing thank you.

Lisa was wonderful!!! She got us the perfect unit for a great price !!!

Great experience! John couldn't have been nicer or more helpful. He managed to get all 5 wardrobe boxes plus large TV box in my Toyota Camry--wasn't easy to do. :-) If I weren't moving, I'd definitely go back there again.

The storage units here are nice and nicely maintained .John was great he helped me out with a bunch of things and great customer service skills

John is the best manager ever. He was helpful when I inquired from Phoenix to see about his place. He is the kindest man I have met in a long time. He was polite to my movers and made sure they knew how to come in with their 80 ft truck. When they left, he had called me and said I didn't lock my unit correctly and he helped. He is all about doing things right and taking care of his customer. He is very reliable and the company is fortunate to have him. I am not a relative and never knew about this place till I called. Just fyi. Great service.

It was a pleasure working with Lisa today! She was very Courteous and Professional! Awesome Experience!

Lisa was great

Lisa was a great help today and found me just the space i needed for storage.. Thanks Much Lisa!! 😊

Lisa was great. Very helpful.

Very nice costumer service. John is the best!

Mr.John did an extaidinary job. He was very friendly, attentive and even helped me to pull out the key that was broken inside my padlock. I am thankful for his service.

John was very helpful and nice.

Acquired unit today. Easy and smooth. Definitely recommend!

Lisa gave a nice tour, was helpful and informative. Facility seems secure and clean.

Initially I rated Public Storage with "1" Star due to how my contracted promotion special agreement was communicated then subsequently executed completely to the contrary. However, the day after my posted review the District manager personally called me to apologize and explained that my agreement will be fully honored which was always their policy. For that I've changed my rating to "4" Stars for the timely and caring response by the District Manager that I appreciate!

So glad we're out. The lights are on motion sensor and our unit had a door between the the sensor so as we were loading, the light goes off and we have to walk down to keep tithing it on. Stupid design and super annoying. Customer service sucks every time I need something. Moved to a much better storage for cheaper.

Don't rent here unless you're willing to risk water damage and pay for their insurance. We were assured that the area our unit was in had recently been checked and there would be no water issues but when we went to unload it just 6 months later everything was sitting in 1/4 of water. The Public Storage people were unable to do anything to reimburse or help resolve the issue and expensive/sentimental items were damaged and lost.

John was very professional with helping my Mother obtain a unit to rent.

Lisa was so wonderful and helpful. And sweet thanks for explaining all the details and helping me😃

Affordable, clean, spacious, and Lisa is so helpful! Definitely reserve your unit online cause you'll get a great discount! There is also access to storage after office hours!

First of all, the office is so clean and bright, organized, even the bathroom was super clean. I'm impressed. John is just so friendly and accommodating, offering me all kinds of options to get what I wanted. I want everyone to store here. It's people like John who give Publics a good reputation. And we love our unit. It's in a perfect location.

Shainon was professional, courteous and overall a delight to speak with, my husband Ken and I give her 5 stars!

When I was vacating my unit Shainon had great Customer service and was very patient with me. I would recommend this store just because of her personality and great work

I recently decided to rent a space from this location and instantly knew I made the right choice. Great price and friendly service, the process was quick and easy. John went above and beyond to answer any questions I had and explained everything thoroughly. Overall I am satisfied and highly recommend this location.

Shainon have great customer service and she showed me different sizes units and helped me choose the right size space!

My husband reviewed the property before me and I went to complete the paperwork, the manager John was awesome. He remembered my husband by talking and making reference to what he said he was looking for. He is the best salesman and very familiar with the units and all the perks that goes with it.

Bueno

Arrived just before closing but John was very pleasant and funny. Great customer service.

very well, wonderful people.

It was great to see everything come together. We reserved the unit online and filled out at our option some additional information to make the process faster. When we arrived on the day planned with our truck John was ready to go. Now if he could only have arranged a sunny day!

John at the front desk made it very easy. Almost too easy. hopefully the rates don't go up in a few months.

Great customer service with a sense of humor. Clean and organized facilities. Convenient location

I was very happy with John and the way he greeted me and handled setting up a new unit for me. He was happy and very pleasant. I will be happy to deal with him again.

The property is clean and well maintained. John is knowledgeable, helpful, and patient. Thank you!

Shainon was a pleasure to work with. She is very knowledgable and friendly. The property was clean and well maintained.

I had a great experience. John was friendly and quickly took care of everything.

John was wonderful . Got me into my unit very quickly.

I got locked out one day in F building.. And the manager John took care of it with no problem..Thank u John for being so polite and prompt.

John is excellent! He’s hilarious and helps in any and every way he can! I’m glad our storage unit is here!

Awesome service.

Awesome customer service

The people that work here don't seem to know what is going on.

Awesome service, clean and we'll maintained!

Shainon is a sweetheart and provided good customer service.

How to make termination?

Manager is not very helpful. Just about profit.

I cleaned out my locker at the end of June, but they charged me rent for July and then never returned my calls when I tried to object. Instead, they referred the "debt" to a collection agency. Awful place. Avoid it.

The customer service at this location is fantastic! John is very knowledgeable, has a great attitude and always helps us to make the best decision. The facility is also very well maintained.

The gentleman that ran the store John was very nice and professional, excellent service, I would recommend to family and friend. KEEP UP THE GREAT WORK!!!

John, and Pete were absolutely amazing they were able to answer all my questions and even reschedule me cause I was running a day behind. When I came in Sylvia was absolutely amazing as well, she took her time to show me the units and walk me through my rental agreement very pleasant and upbeat personality. Awesome job making my first storage rental hassle free.

Manager(John) was very kind!!

Sylvia was very helpful!

Sylvia koo.

Raven was the best employee ever!

Raven and Ebany gave me great service.Very pleasant experience.aThankbyou

Raven and ebony had exceptional customer service . ill be definitely referring a friend to store at this location . thanks girls

John was amazing I love he's vibe

I was treated as a VIP customer by John. He is professional, funny and really loves what he does . He made some of my moving experience actually pleasant. Public Storage should have John be a trainer and make other representatives "act like owners" just like he does. I strongly recommend this facility - customer service matters!

Raven was excellent with her service today, I appreciated her help with information on the storage

John was very helpful and polite. Great place to store your stuff!

Great customer service

I reserved a unit a week ago to move into yesterday. Amber had shown me the property originally, and was there to help me get checked in yesterday. She is a wonderful front desk person, being both helpful and knowledgeable. Thank you for making this such an easy process!

I have had nothing but excellent customer service from Public Storage. John has been so friendly and helpful that I highly recommend this location to anyone.

Buen servicio

Fast service

John was very friendly and super helpful; a great asset to public storage

I received the best customer service from Mr. John.. He went above and beyond for me today.. He’s very friendly and outgoing.. I think he deserves a raise.. Thank you for everything..

Thanks for the great service John!

Sandi was such great help so delightful and happy funny and amazing and great with customer service skills

John was extremely helpful and very knowledgeable about his job. Very warm atmosphere from the moment I arrived.

If more businesses were like this they wouldn't be closing down. The storage facility was clean and the prices affordable. John was so kind and helpful. He made you feel like family. I would recommend this facility to everyone. Ask for Brother John.

Pretty easy and I was given all the info I needed and more

I had a great experience with Johns help, he is excellent at what he do! Highly recommend!

I had a Great experience moving. John was very helpful, and funny

I found this property to be clean and well maintained. More importantly I always found the staff to be friendly and very helpful. Even as we were departing to move to another state, they were very accommodating in helping us vacate. Need extra storage, I'd recommend them.

Allison! You have great customer service skills! Thank you for all your help!

I went there today and receieved excellent service from sandy. Very informative, funny, and helpful. I definitely look forward to coming back.

John is the man! Very helpful, upbeat, and friendly! Told you I'd write a good review bud!

Had a great customer service experience with Sandi! She was very helpful and able to get us exactly what we needed.

Mr John Is a great guy. Funny and welcoming. Great service. I am impressed. Thank you

Shainon gave great service she is a wonderful person need more people like her working for your stores.

Cuanto es la renta alguien me puede decir

Mike was great, explained it all very well!

Had an unfortunate occurrence with my unit. Property manager John and DM Stephen Smith both went above and beyond to help, resolve and accommodate. They were available at the time of crisis, had great attitudes and complete dedication to make the end result be the best it could be. Thank you both so much!

Well it stores my items so it does it's job. Had small issue where (I have 2 doors on unit) I was contacted saying I didn't have a lock on my unit. I was over 2k miles away and couldn't really do anything about that. Came to my unit 2-3 months later and the lock I had was still on unit but someone had put on the cut lock list due to lack of the other lock on other door even though I asked if it would be an issue if I didn't have a separate lock on it. They also increased the price which blows.

Omg John is amazing. He help me get a storage and also extremely nice and friendly. Love love love thanks for the great service john.

John the property Manager was awesome to deal with His knowledge made my visit quick and easy to move my furniture into storage

I rented a unit at this location about an year ago and needed to get a bigger unit. Last Friiay, 9/8, I went in to the office and John was very knowlegable and friendly in assisting me with my transfer. He took me out to see my new unit and I when I told him that I preferred an outdoor unit, John did not hesitate to accommodate my request. My transfer experience was very pleasant and I received a follow-up voicemail yesterday from an associate (sorry I don'e remember her name) to confirm that I was moved and stated if I needed any additional assistance to call back. Great Customer Service!

Good price and nice units. Very pleased with our choice.

Rented a unit at a certain price. It didn't take long for the price to go up. Expect to see another price hike soon. Currently looking for alternatives.

Devin was very helpful a great thanks again 😊😊

Everytime I come, there is never anyone in the office even though it is during office hours.

Cedric was very helpful and friendly. The unit was clean and ready for move in. Thanks for a great experience.

Super Ghetto

Great experience for a first timer! Tori was very helpful, sweet, and went above and beyond to make sure I was settled and my process went smoothly. Highly recommend her! Highly recommend this storage. Thanks!

Thanks to Cedric. He always is pleasant to deal with and equally efficient. The site is clean, accessible and safe. The security is second to none. This is a great location and well worth the money.

Property is safe for storing stuffs.

Clean Convenient location. Check In was swift and efficient. Thanks KYLE!

Great Service! Kyle went above and beyond to ensure I was a happy customer. He got me the special they were having and was very thorough with his explanations for any inquiries or concerns I had. He made sure to explain all procedures on how to get in and out of the storage unit and property. At the end I could not think of anything that he had not already covered without my asking. His patience and kindness was everything a customer could want! :) DEFINITELY RECOMMEND having Kyle as your rep!

Cedric is AWESOME.. friendly environment... very professional .. love this property.

I didn't need a storage unit, but when I went in to buy boxes the woman behind the counter was super nice and very professional. I will defiantly be recommending this place to others and using it myself when I need storage.

Had an issue that was resolved quickly. I appreciate the fast response.

I rent out an storage Unit back on April 1st 2016 for $90.00 per month and 3 months later they higher the price up to $108.00, I called them and what they told me is that there is no contract with this units so they can higher prices up whenever they want. please be sure when you rent an storage unit from them that they let you know about it. just to be prepared.

I recommend Public Storage to everyone needing storage space for moving and all other needs. I reserved a unit online and went to the location to finalize the rental. The manager, Cedric, was very helpful. He made the experience quick and easy. He even suggested products that will help protect my belongings during storage. Cedric was knowledgeable and had a great attitude. I am glad that I chose Public Storage.

Lataya was very knowledgeable in what I needed to do in order to get my 2 units at different times. Much appreciated!!

We moved across country and couldn't close on our house on the originally planned date. I called Public Storage to find a location in metro Atlanta that could accept a long-haul moving van. Finally, they told me that the location on Peachtree Industrial was the only/best location that could accept an 18-wheeler long-distance moving van. I expressed concern, but was assured that the truck could make the turns on the property. Ultimately, when our driver arrived to pre-inspect the property, he determined that he in fact could not enter the property, I had just a few hours to find an alternate location. When I visited the location, the manager told me she 'thought' the truck would be able to access the site and refused to refund me my $130+ rental I prepaid for the month. They offered a $40 refund. When I asked for a full refund, she said that the area manager would have to approve that and she would have them call me. That was over a month ago and no call as of yet. Now this was after I they attempted to coerce me into purchasing their insurance and their lock. Their lock that they sell for $20 'for your convenience' is available at Home Depot for $12. Most likely, your renters/homeowners covers your property while it's stored. But the site manager tried to tell me I HAD to purchase theirs, it's required. Only when challenged did he say I COULD provide proof that I have insurance. I would not recommend this or any Public Storage facility.

I highly recommend Public Storage on 3865 Peachtree Industrial Blvd. I called several times with questions. I had the pleasure of speaking with Cedric before arriving at the storage. He was very knowledgeable of the store policies. As I walked into the store, I was immediately greeted by him. The entire visit, he demonstrated excellent interpersonal skills. He provided an outstanding customer service experience. He explained the policies and procedures, walked me to my storage, and even helped me with my unlocking lock.

Cedric was friendly and helpful.

Cedric helped me move in and out of my unit. He was very friendly and efficient. I'd recommend this facility to anyone looking in the area.

Nice folks, very friendly, and not too pushy to get me to take things I didn't need.

Great customer service.

Best customer service ever. Went there yesterday to get an storage unit for Te first time, and the service was outstanding.

When I rented a unit today, Mayra showed me the unit, asked questions to be sure I was choosing the right size, and then handled the leasing efficiently, all the while maintaining a friendly and personable manner. The facility appears to be well cared for and the unit was clean.

Was great service and always clean...thanks Mayra!!

Awesome job Mayra and Valerie...you both made my experience a very pleasurable one!

Love this location! Valerie was very helpful and knowledgeable.

Stopped by this location today to check out a unit for my move coming up. Myra was extremely helpful and showed me a few units that would work best for what I have to store. I would definitely recommend this location for anyone moving, because Myra takes the time to explain everything to you and not just shove you in a unit.

Mayra was awesome. She sold me everything I needed. Location was awesome!

Just rented a 10' x 10' unit. Alexis and Mayra were extremely helpful and expedited everything efficiently, explained everything thoroughly, and had a great attitude. 5/5 stars.

Recently came to this location and Dan was very knowledgeable on what unit I would need for my move come January.

I came to Public Storage because I wanted to find a temporary location for my stuff while I settled in and it was close to where I lived. Let me just say the customer service at this location was outstanding, Dan helped me find exactly what I was looking for in terms of space and convenience. He showed me different storage units, along with their pros and cons and helped me pick out the best one. Needless to say I will use Public Storage for all my future storage needs.

Quick and convenient. I wish it were 24hours! Dan was very helpful and even sold me some accessories.

I had Mr.Reid help me. He was extremely curtious. Very methodical in his explaining and was a joy to have help. My experience was great.

I've never been much of a review kind of person but this particular location was absolutely outstanding, the customer service that Mayra offered, she delivered , besides the fact she really explained everything very clearly and she just made the whole process super easy and quick , she gave me my options and then recommended the one that was best for me. She always called me a few days before payment was due just to make sure I didn't get any late fees , and that's just a nice thing to do as a person and as an employee for public storage. Overall a great location and customer service I will definitely be coming back and be recommending this location.

Mayra y Dan tenemos personas què hablamos Español! Qué pueden Atenderle!gracias!!!los Esperamos!

Mayra was extremely kind and courteous and 150% efficient. Had me taken care of in less than 30 minutes and I was in a rush so that worked amazingly. I am in love with this unit! VIVA public storage!

Received very courteous and professional help. Brooke and Mayra are good at what they do, and gave me a better deal than I was expecting when I arrived.

Charlie and Mayra were awesome! Very helpful in getting the right size and priced unit for my needs

They are very helpful and very easy to understand when helping me mayra and Josh are the best thank you for a wonderful experience I will recommend any one to that location

Mayra and Josh were great! The true meaning of customer service. I also loved how cold the office was!

I highly recommend this location. Mayra and Brooke answered all my boyfriend's questions and made sure that he got a great deal on his unit. Amazing customer service offered with a smile.

Myra and Dan were great! In and out quickly and efficiently. Thanks!!

Cedric and the team are courteous and helpful. The area is clean and always has available carts to help load or unload.

MAYRA AND Ebony been very professional and nice.

1st time renting with public storage -Ebony was awesome, very thorough and informative. I definitely trust having my items here. Thanks!

I had a great experience at Public storage Peachtree Industrial. It was conveniently located from my apartment. Mayra was very helpful in making sure my storage size fit my apartment belongings. She also showed me different sizes and options to make sure I had a visual of my rental. The customer service was very friendly and she even made me a fresh pot of coffee. A definite recommend.

Needed some packing supplies and was welcomed by Shacara and Mayra! They were very knowledgeable about they're supplies and what I needed. I ended up leaving with more than I came there for, but they saved me multiple trips. Great customer service skills! Definitely coming back!

Mayra was really great and her personality was very pleasant. Ask for her when you go there.

Very helpful and easy to work with! Thanks so much! Shacara and Mayra were fabulous!

Great work from Shacara and Mayra, they helped me alot

Mayra and Shacara were great!!!! Very helpful and knowledgeable.

Mayra & Ebony were very helpful and nice. They provided me with everything I needed.

Great experience, wonderful customer service--Mayra is the best. Only made one phone call and was in my unit within the hour. Prices are very reasonable and the location is perfect.

Nice service! Shacara was doing the procedure and introduced the storage for me. Very friendly, even I cant speak well on English, she still being patiently to me, Thx.!

Mayra is AMAZING! She is extremely helpful and always gives the best customer service!

I have rent unit at this location more than ten years. it has great service and very friendly staff. Mayra is the best customer service, she is very very helpful to us when we need open new or close unit. it is not just great location to fit our need, you always feel friendly warm when you walk in the rent office to looking for some help. highly recommend Public Storage in this location!

Great customer service by both Mayra and Levi. They both were very professional and so lively. Made my day so much better, thank you both so much.

Yesterday i came in to buy some boxes and Steen was a great help. She told me about the deals that they had and i was able to get the boxes that i needed. Any questions that i had she answered them. She helped me save a lot by buying in bulk. She was very nice and friendly. And whenever i decide to buy a storage room i will definitely be coming back.

Great customer service and location. Thanks to Mayra

Muy buen trato y precio me dio la srta. Mayra

Quanyse was incredible. She made my first storage experience fast and easy, even finding a space that was most convenient for me to load my belongings into.. Very professional and a lot of fun to work with. Ask for her when you call!

Quanyse, thanks for the great service...your awesome!

Quanyse was great excellent customer service

Bob and Stacy are very helpful although my things was sold in auction the mangers there was very nice and helpful

Gary had excellent customer service. Friendly and fast.

Gary was awesome

Gary was awesome! Best service I have received in a long time! Easy and quick. Plus he was bilingual!

I have been with this storage unit for 2 years and Bob has always been very nice and very helpful, closed out my unit today so will post again when I get my refund from the home office hopefully shortly.

Robert was wonderful! He walked us through the property and explained everything very well. He even went through the trouble of finding us a unit that was more convenient to our needs. I recommend them highly!

I would like to thank Mr. Robert Zopf for being so very courteous and helpful. He made my experience a hassle free and smooth one getting my rental. Great and friendly as well as very professional service.

Mr. Zopf is literally one of the nicest, most awesome people I have ever met. From the get go he was very friendly, like he had known me for years. When I mentioned I was getting married, not only was he married on the same day I am getting married on, he even supplied me with priceless advice on what it takes to have a successful marriage. I could not have asked for a nicer guy to help me :)

Very easy rental. Made my reservation online and dropped by to sign the paperwork. Mr. Zoph really made this an easy experience.

Friendly and courteous staffs. Bob was especially helpful.

Great service, friendly staff, Stacy was very helpful and great!!! Thank you guys!!!

Thanks Tracy for your extra help 5 star service.

Very happy with the person that checked us in. We came in at 4:30 on a Saturday to check in. There was someone in front of us and a couple came in behind us. Bob was able to get everyone checked in expediently. He was personable and did not seem to mind that he was running past closing. The property is nice and the price was right!

Bob checked us in and was Great! Friendly, knowledgeable, and fast! Wonderful Customer Service!!

Busy, busy Saturday at PS. Clint Ridley was our multi-tasker extraordinaire! Since I wasn't feeling great, Clint got me a chair to sit on while we proceeded to vacate my current unit in order to upgrade to a larger one. I never felt neglected with a steady stream of customers parading thru the front door. He was singing new contracts, collecting payment, handling questions and able to get my hubby and me a nice large unit, with easy access, much nearer the access door, at a very reasonable rate. Clint was personable, professional and a pleasure to work with. I've done business here before and will continue to do business at this clean, neat facility especially since they have great staff. Thanks Clint, keep up the good work and I will see you very soon.

Friendly, knowledgeable staff. Secure and close to home.