Public Storage Self-Storage Units at 3375 N Druid Hills Road, Decatur, GA

Please do not come here. This place is infested with rats. Rat poop is all in my storage roaches roaches are everywhere in every box I have the insulation is falling down. I have asthma and I can’t go in there and get my stuff out because the insulation has fell down from up above and it’s an everything I own everything is ruined, and they will not make it right. Please don’t go here.

The management at the Druid Hills location is very difficult to reach. Have to leave voice mail messages and wait for a callback. Public Storage charged extra fees on the storage rental when vacated/moved out even though the monthly rental had been paid in full.

I stored my stuff here for a summer. I left a 1 star review and they tried to close my account, so I changed it to 3 stars, but now that I'm not using them I'm putting it back to 1 star. 1 star because they closed early on multiple occasions and I couldn't access my stuff. Like half an hour to an hour before their closing time and no one was there to help us.

reserved my unit over the phone arrived the next day no one in office was sent to another location to pay and receive my gate code went back and could not access unit because gate code did not work someone else let me in accessed unit and was wet inside gate code did not work when I went to leave had to wait for someone to let me out went back to other location and was refunded I ended up renting at METRO SELF STORAGE next door to this location GREAT EXPERIENCE thus far😊

Overall, I would recommend this Public Store facility, even though it has some things that I consider flaws in some areas/Parts of the facility which I will highlight in this review as well. My personal experience, including my storage unit is great and I have no complaints so far. I would say the highlights of my experience are the following: 1) that I was able to quickly book the storage unit online in which I received a storage unit number, gate access through the app and also a gate code; 2) On the move in date, I didn’t have to meet or wait for anyone, I was just able to move right in on my own into the a well maintained storage unit with “welcome” brochures and a free Lock. 3)The office worker Tasheba has been great at answering my questions (which I’ve had many) but she’s been very patient, helpful, friendly, and welcoming, with my constant bothering (Thank You for dealing with me Tasheba!). As I stated, in my personal experience, I have no complaints about my unit and the staff. The flaws I want to highlight about the facility from my viewpoint are such: 1) when it rains, some storage units are flooded with water at the entrance due to the slanted pavement. 2) this particular flaw might be just me thinking too highly of storage units, but I saw a couple units that were not well maintained, in my opinion respectively. 3) I would not recommend the bathroom, but full disclosure, I am a slight clean freak and I also attempted to use the bathroom only once.

Customer service at this particular location was awesome. I dealt with a young lady named Ms.Tasheba M. who was very helpful and made my visit a very easy and smooth. I will be continuing to using this location.

Summary: do not use this storage unit service if you value your time. Though I have only just opened up a space at this location, the service has already exceeded my expectations. Christine is informative, kind, and thorough with the unit-rental process and payments. The unit itself looked adequately cleaned and maintained. There were some signs of damage (door opening mechanism is slightly rusted and bent), but it is expected in such humid environment. So far, I am pleased. Update 1: I’ve had recent issues with never having my call returned, and today (a Thursday, not a holiday) I am disappointed to find that no one is even in the office. It is now an hour past opening, and I’ve been sitting outside waiting for any type of assistance. I rented a hand truck for the day and don’t want to waste my money due to Public Storage’s negligence. It’s almost night and day from the type of quality service I received when I first started renting. I will update later if this type of thing persists, but consistency is key. Update 2: After lunch, I managed to speak with a representative who handled what I needed quickly. One thing to note: I paid for an entire months rent of a 10X10 unit, and midway through the month moved to a smaller 5x10 unit (this is why I wanted to speak with an advisor). Interestingly, despite the smaller unit being cheaper per month and despite me already having paid the for the more expensive unit that month, I was still charged. Granted it only cost 77 cents, but I was still confused as to why. When I asked the advisor, he said he wasn’t sure why either but it wouldn’t allow him to continue with the transfer until I paid - so I paid. The new smaller unit has a functioning light and clean interior, which is about all one can ask for in a storage unit. Update 3: The following day I was contacted by the district manager, Sean, who was very apologetic and understanding of the situation. He explained that they had a mandatory meeting that day and someone must have forgotten to put up a sign explaining that at the front (mistakes happen). I appreciate him reaching out, and I foresee no more problems like this reoccurring. Though I’m not completely over the situation that occurred (hence 4 out of 5), I don’t think this situation is common enough to warrant too harsh a review. I will continue to update this review as only time will tell. Last Edit: This is the fourth time I’ve come in to pay for my unit, and the third time that no one has been in the office AT THEIR POSTED AVAILABILITY. I recommend not using this facility if you need to come in person to their office. Also, the code they gave me to the door DOES NOT WORK. This facility is an absolute joke. DO NOT USE.

Friendly and helpful service 👌 🙂

Great service. Would highly recommend

The experience that i received at the public storage on 3375 N druid hills rd prompted me to write a review. The manager Tasheba assisted me with a storage unit for the first time. Tasheba was outstanding, gave great service and explained the policy of renting. I felt very comfortable and at ease. Tasheba really knows what it takes to run a storage facility and deliver world class service to every customers. If i ever need to rent another unit, it will definitely be at this location.

I love tasheba she was great very hand on. It was a overall good experience

Good morning my experience with Ms. Jazz at North Decatur rd. has been absolutely amazing she is kind !!!!!!!!!!!

Out of all the Public Storage this is by far the best one. Any question or situation I have Christine always answer. If she doesn’t know she always go above and beyond to get the answers. I love the customer service. I love how direct and caring the staff is. It’s always positive energy when I have any concerns. Thank you Christine for all your hard word and dedication. Thank you for going the extra mile make sure everything is good and questions are answered.

I love coming to this Public Storage. The best of many. The associate Christine she is so amazing and so friendly. She makes me feel at home. Every question I have she always there to assist. I’ve been to two other storage and Customer care has never been this genuine and consistent. Thank you for all you do. Thank you Public Storage for being convenient when needed.

Christine is awesome! She was very personable and helpful showing me unit options and working to make sure I got a unit that best fit my needs. Unfortunately, one we looked at hadn't been cleaned, but Christine made sure to find one that was move-in ready for me.

Thank you so much Christine! Coming to see you yesterday was like a breathe of fresh air! With everything going the way it is in the world today, thank you for being a shining light to so many! Thank you for being who you are!!

The service was great and very friendly and professional that I felt like I already have knew them

Paris was so helpful in making sure that I was all set up in my new unit. She was very nice.

People here are so nice! Paris helped me get everything done. The place is clean and parking is very convenient. Highly recommend it.

Paris Walker provided phenomenal customer service. She was able to find me the perfect unit for my motorcycle and walked me through the process step by step. Was very personable and didn’t feel like I was dealing with someone who hated their job. I appreciate her service and would absolutely recommend this place for anyone seeking a storage unit.

I had a great experience at this location. Thank you Paris, for being so helpful and kind.

Insulation is falling all over my stuff, I’ve found roaches in my unit. Somehow leaves and natural debris end up blown into my unit, so everything is covered with dirt and debris. I’m really frustrated that I just received notice they are jacking the price up $40/month. Not to mention I arrive to the facility at 7:20am and the gate is not working. No number that I called was able to help or open the gate. I will be moving my stuff soon and I advise others to not store items here. Updated 4/20/22: Public Storage has promptly addressed my complaint regarding the gate not working and have worked to make the situation right.

This is my second time meeting Christine and as always she was a pleasure. I had a situation where I couldnt get my app to work and she help me redownload the app and she took her time to answer all the questions I have. I know myself I can be very difficult at times but she kept a smile on her face and reassured me she was here to help me. It’s nice to see you :-) in the front of the desk I really hope to see her here more. It is hard to find good customer service and you can tell she has it keep her around definitely will be recommending my aunt to rent

Ashley has great customer service and made my move in so easy

Ashley has great customer skills and helped make my e rental so easy and smooth definitely recommend location

Are you hiring?

Ashley Is very nice and professional!!! I really love her attitude and excellent customer service.

At any given time of day they are never in the office to receive payments. It is so unprofessional to never be available. Literally anytime of day morning afternoon or close to closing time an agent is not there. I do hope they improve this inconvenience. The photo displayed says 930 but it’s 1027 and no one is here.

Lori was very helpful with need of my storage.

Lori helped me and my family with our moving needs at the last minute she was very helpful friendly and nice great customer service. thanks public storage for hiring people like Lori

Very quick and helpful, thanks Lori!

Lori was very helpful and explained how to get into my locker when it wasn't clear how to get to the locker.

Lori was very helpful and very nice great customer service.

I am very grateful to have received such great assistance from Lori. She was professional, patient and caring. She answered every question to every concern I had and went above and beyond to ensure all my needs were met.

Lori was fantastic working with me, she helped step by step with the app. She was very patient and kind. Made the experience less stressful becauseoving is a hassle enough

Lori was so sweet and helpful. She made the moving and storage process a breeze. Would definitely recommend!

Lori was very helpful and friendly. I will tell my friends and family about public storage.

Thanks Lori for your help!

I had a great experience Lori didn't stop until she made sure all me needs were met and I was satisfied

Lori was very helpful to me and my family with our moving. Doing this hard time

Lori is PHENOMENAL!!! Great person. She helped make my moving day PEACEFUL!!!

Thanks you so much Lori for helping me and my mother with our storage need we really appreciated it. We will tell our family and friends all about public storage

Lori was amazing! Made everything quick and painless!

Lori is delightful and waited for me even though I was late. Made my transition frommNYbseemless. See her for sure.

Lori was a great consultant when it came to getting me a storage unit and she was very helpful.

Started my storage a month ago and the person I’m the office was horrible!! But today I came in and MS LORI!! Helped me through ally issues and even showed me some new ways to utilize my account. I’m very thankful and very pleased with the service I received today. Much better!!

Lori was very helpful with my move in, property is very clean and nice 👌 I will tell my friends and family about this public storage.

Lori has excellent customer service skills, a can do attitude and exceptional knowledge of your job.

Lori's customer service was impeccable.....enough said......highly recommended

I went to the place looking for some good prices, staff is friendly, storage rooms have good diversity and spaces

Lori was so helpful with finding a way for my to get into my unit after losing the keys! Excellent service, will be using this storage company again for future storage needs!

Lori was great. She was very nice and exceptionally helpful and knowledgeable. The site was clean and comfortable.

Lori was charming & very personable. She made the whole rental process a breeze as well as a pleasure. Because of Lori I will gladly recommend Public Storage to everyone I know.

Lori was very patient

Awesome help!! Thanks for looking out

Lori was very on helpful I'm setting up the app and have me running. Thanks!

Lori was VERY helpful and informative. If you ever in the area and need storage, PLEASE go visit her. NOBODY ELSE !!!

I just moved to the area and needed a unit. Lori was very professional and made this transaction very smooth. I highly recommend using this facility and ask for Lori’s assistance.

Lori was super helpful and friendly. Good place to store stuff between living spaces.

Lori was fantastic! Super helpful and friendly. We had to make a change to our unit and she was super accommodating.

Thanks For the help with my unit Lori.

Lori has great customer service and a great personality. Excited for my first month with Public Storage.

Lori helped me a lot. Very friendly!

Lori was very helpful with me and my family move from outter state.

Great, met me at gate completely professional

I love Ms Lori she was so nice and very helpful. I love doing business with her and I definitely come back.

Lori is great. Very helpful! Would recommend public storage!

Lori was very nice and most helpful to me in navigating all of the particulars of this business. There are a lot of corporate “rules” to keep up with, but Lori was a big help in cutting through the red tape and keeping it real. Her approach to true customer service was much appreciated!

Lori - has been great! Very informative!

Tasheba was very helpful. Great customer service. She was able to get me in the right space for the right price. She took her time

Lori was so helpful with my move in.

Thanks for all your help Lori

Thank you so much for being so friendly and help me and my family out at the last minute. Unlike the storage place next door that was very rude to me and my family…. Thanks Public storage!

Thanks Lori

Lori was great Awesome customer service

Thank you so much Lori for helping me and my family with our storage needs. Thank you so much Lori!!!!

Thank you so much Lori for taking the time to help me with my storage needs and setting up my public storage app to come in and out the gate.Thank You!!!

The process here was quick and seamless. Lori was an amazing customer service rep. This was my first time renting a storage unit and she made it easy and pain free.

Lori is the best!! She helped me with everything I needed.

Lori helped me with my merchandise and was awesome

Thank you so much Lori I really appreciate your time and effort and for being sooooooo patient with me…👍🏼

Thank you somuch lori helping me movein my storage and helping me with the app. Thank you!!!!!

Lori rocks. Super helpful!

Good service from Lori. Thanks.

Lori was very helped today when I came in to get a storage unit. She was very polite and had a very welcoming spirit. She definitely made me feel like I chose the correct location.

Had to find a unit on short notice. Location is convenient and pricing very reasonable. Truly appreciate the customer service from Lori at the front desk - she answered all my questions and was extremely helpful from start to finish. Thank you!

The lady who helped us, Lori, was very very nice. She gave us all the information needed efficiently and kindly.

Thanks for all your help with helping me and my family move in and download the public storage app!!!! :)

Lori was awesome! Super helpful and super friendly! She made the process so much easier and manageable. Thanks Lori!

Lori is very knowledgeable. Great personality. I will recommend others to this location. 👌

Great service to help me go through erenting. Thank you, Lori!

Lori helped me figure out how to access the gate on my phone when we had trouble allowing Location Services! Great customer service!

Lori did a fantastic job and was very helpful!!

Thanks Lori for welcoming me back to the public storage family.

Lori was so nice and professional! She made the process so easy. I was able to get everything I need for my move with her help. 5 out of 5 would recommend ❤️

Lori was great. Helpful and Sweet

Thank you so much Lori! You made my move in easy

My Storage Choice !!!

Lori displayed horrible customer service and lack of enthusiasm. She stole my money that I have her to purchase my unit. And the unit was in bad condition. I wouldn’t recommend anyone to come here. The district manager is a jerk as well.

Lori at the front desk was extremely helpful during the entire process

Great service!

Lori is amazing plus she has great customer service skills. She helped me tremendously with getting the app set up on my phone and with getting me a great storage. Having her on-site just makes me feel better about leaving my belongings there, I have no first time jitters. She also explains the entire process very well.Thank you Lori, keep up the great work☺️

Tasheba her customer service was excellent she made the process easy

Lori made our move in quick and easy. Worked through the details and was very helpful to explain everything for us.

I was told I had until the 16th of February before my unit went up for auction I paid it today February 15th only to find out my unit was vacated January 29th!! Staff is rude as hell as well

Thank you Lori for helping a old guy out with my storage needs.

Lori you're the best. Thank you so much for helping me and my family with are storage needs. I will also tell my friends and family to come check you out for a storage

Great service!! Lori was very helpful with moving us into our storage unit.

Thank you so much Lori!!! I really love your attitude and personality.

Thank you so much Lori for all your help. This was my first time renting a storage unit. I greatly appreciate you being so patient with me when answering my questions. Thank you for making my first experience an excellent one. We need more ppl like you in the customer service field.

Laurie was very friendly, professional and helpful.

Lori was so helpful and explained the details thoroughly. Awesome experience.

Lori’s service was excellent! She was friendly and helpful and ensured that the move-in process quick and painless.

Thank you so much Lori you were a great help to me and my family.

Lori the Manager is fantastic!

Thank you so much Lori for all your hard work!!!! Me and my family really appreciate it! I wish it was more people in this world like you!!

Lori was our attendant today and she was so helpful even though we didn’t end up renting a storage unit from this location. She made our experience run much more smoothly and provided me with the best customer service experience! Definitely recommend this Public Storage location, especially if this is your first time dealing with storage or you have many questions and want to check out the space before renting.

Tasheba was super nice and very helpful. Explained the entire process thoroughly. Thank you.

My experience at this location was very pleasant. Valerie was nice and very helpful, with my move-in process.

I did the reservation online and it gave me a move in date later than what I needed. Lori was very accommodating and changed the date so I could move things in immediately. Very helpful and very friendly.

My daughter and I both rented units. We worked with Valerie and Tasheba and they were both wonderful to work with. Very helpful and made the process so easy!

The young lady at this location Valerie, was helpful to my needs. She has an very delightful personality which took the edge off of my situation. She made my move soooooo easy. Thank you Valerie 😃

Valerie the worker that assisted me today was very helpful and kind. I absolutely recommend this place everything is in touch and up to date.!

Valerie was very helpful. She explained the policies well, and made sure I understood exactly what I was told on the phone with a corporate sales rep. An excellent place to store your stuff.

Great check in experience. Valerie was very helpful and transparent with all terms and got me checked in expeditiously. Excellent service all around!!!

I just contracted a 10x10 storage unit with Tasheba, who was a fantastic manager --everything was clear, simple, and reassuring. She explained every detail and I look forward to moving my stuff in!

The manager Valerie provided us with an exceptional experience in this location, and I would definitely recommend this location over any other in the Atlanta area! Let me backup a little. My husband and I just had the worst experience with customer service in another Public Storage location (2080 Briarcliff Rd), and we were extremely angry, frustrated, and very disappointed. We decided to try another location, and at 3375 North Druid Road we found our place! Thank you Valerie for making this a customer-oriented place, where we will definitely use the storage service for a long time!

Valerie was extremely friendly and helpful during move in and move out process. Highly recommend !! Great experience!

Great experience so far! Pat, the current property manager, was extremely helpful. She was also fast: When I told her that I was in a hurry and needed to sort out a storage space as soon as possible, she got right on it, covered everything and got me out the door with everything I needed. I'm glad that I chose to go with them because the space is clean and secure -- and has good truck access.

Pat was so helpful today! She made getting a new unit for an upcoming move a breeze!

Very happy with Pat's service. Very professional, thorough and friendly. I especially appreciated that she let me know the light didn't work in my 10 x 20 unit and after trying to change the light bulb twice, she let me know a call for repair would be made. Glad that I didn't have to inform her. Appreciate that they are keeping up on the property. Especially important to have a light in a unit that big.

Pat the property manager is amazing! Really friendly and makes sure property is always tidy and clean at all times. I will highly recommend this storage to others.

I had the most wonderful experience with Pat. She spent time with me discussing my options for an upgrade. She was extremely helpful and had the friendliest disposition. So pleased with the service. Thanks Pat.

Pat was very helpful helping me add a third unit close to my existing two, especially since I arrived at almost closing time. She had me signed up in no time. I am always very pleased with your service at this location on N. Druid Hills!

Pat was very helpful and professional. Excellent service!

Pat at the front desk provided wonderful customer service, and the convenient location has made our storage experience super easy. They really earned their 5 stars, and with frequent sales, even the bigger units are affordable

Excellent customer service thanks pat!

They make you write a 5 star review after buying a unit to increase their ratings. DONT BE FOOLED! Won’t allow access to your unit if you have a balance despite pleading with them of no longer having the income and desperately needing valuables in the unit. The managers Shelly and Sean are all about money and do not care about what the customer goes through. Sean belittles you and talks to you as if your issues are non of his concerns and is only worried about making sure he still gets paid. Yolanda is the only person up there that understands customer service and empathy.

I received excellent service from Yolonda at Public Storage. She was very helpful and she explained the contract before I signed it. Yolonda was courteous, friendly and knowledge.

I appreciate Yolanda for calling me and being so helpful. Very professional and very knowledgeable. Thanks

I went with my friend to rent a storage unit. They have good prices. Yolanda was very nice.

Lymia was the kindest helper. Super helpful!

Yolanda was the best rep I ever had and met. I wish customer service was like this all across Atlanta thank you 🙏 for being the best.

Yolanda was great! And she’s cute wink wink!

My experience at this location was great. The service from yolonda was great. I was having a bad day untill i encountered her bubly personality. Highly recommend this location and employee

Yolanda was very helpful and had me in and out in no time! Great experience

Extremely satisfied and very, very happy with all aspects of customer service. Yalonda was and is the very best.

Came in and talked to Yolanda. She answered all my questions with extreme patience and knowledge. I will definitely return for future business, if you come here you want to talk to her!

I called and inquired about a unit and I spoke with a very knowledgeable young lady. (YOLANDA) She made sure I knew all I needed to know about storing my things...

I visited this location and the customer service was excellent .. I spoke to the young lady Yolonda at this location she was very knowledgeable and attentive to my concerns of finding a storage space ... I look forward to doing business with this computer in the near future if all there customer service employees are all of the same caliber of Ms Yolanda. Public storage please keep great employees on your staff. Satisfied Customer

I was impressed with the service. Yolanda was helpful and informative and made a rough situation bearable.

I had an opportunity to work with Yolanda. She was phenomenal and very professional. She made mine experience pleasurable and easy. Not to mention she kept smiling the whole tale which is always good because I had a rough day! Thx

After visiting different locations, Yolanda had to be the nicest representative I've talked to. Great customer service and patience with my millions of questions. Thanks so much again.

Yolanda was very professional and helpful. She answered all of my questions and made everything so easy!!

I had the chance of meeting and dealing with Yolanda Lloyd. She was very courteous upon me entering the front office. I was having such a rough day and just her attitude and urgency to help me get things situated made things so much better. I honestly believe that every Public Storage location should have a Yolanda on staff. Thank you so much once again for all your help and patience.

Ms. Yalonda Loyd was super helpful when I was there. She was very warm and extremely impactful throughout my time with Public Storage, and thanks to her I give this business 5 out of 5 stars.

I want to publically thank Yalonda for her patience in dealing with me and my last minute storage needs.

The new manager Yalonda was very nice and helpful. Five stars every time

I had to reschedule my move in and Alyssa was understanding and made the process easy! I got here and everything was straight to the point. She was super nice and patient while we ran out to buy a lock for my unit! Great customer service !!!

Alyssa is a very nice n friendly staff thank you for your costumer service.

There is this staff with a good costumer recommendation and costumer service I love her Alyssa made sure I got what I needed thank you so much♥️ Alyssa is the best staff I think.

I love this place and I love the customer service that lady Alyssa provided. She's cool so cool.

My experience was greet. Alyssa was very helpful.

Alyssa is simply amazing and awesome. She knows her role and is very pleasant. What I enjoyed was that despite the gloomy and wet weather, she walked is ALL the way down to our unit with patience. It is hard to find employees with good customer serving, and I am blessed to meet her.

The rep was very helpful and personable. (Brandy) The storage space is about what I expected for the price.

Alyssa was outstanding, gave me great service

Alyssa was very helpful and assisted me with my storage needs 👍

I have rented several times here and keep coming back. Their prices are very good and the new manager is awesome!

Great service and way cleaner than the next door facility that I used to store at.

Sheena was amazing she got me all squared away , she really knows her stuff I will recommend this location .

Alyssa was very nice and showed great customer service. She was very knowledgeable and efficient.

Alyssa has great customer service and is doing big things on Druid Hills.

Vida did an amazing job using patience and making sure my account was taken care of. I highly suggest this place as opposed to others in the area based on her excellent customer service.

Alyssa was very friendly and helpful. Great customer service and helped me find what size unit I needed. Would definitely recommend to others!

Just came into the facility to ask about pricing of a storage unit. The young lady Brandy was such a big help. Not only did she give me the pricing sh enjoy also took me to see the unit so I could get a good idea of how much space I would need. I made her aware that I'm not sure when my wife and I would be needing the space she told me that I could always go online and make a reservation prior to needing the space. Great customer and very professional.

Devin was nice and attempted to help me even though I rented at another property.

The representative was very knowledgeable of the products and services at the Public Storage on N. Druid Hills Rd. The establishment was very clean. She was very helpful in displaying the unit.

I’m not one to complain but this location is absolutely awful. The insulation is falling off and is ALL over my stuff. I don’t know if is true of all staff but the woman I’ve primarily interacted with is rude. I attempted to use the dumpster and she came out yelling at me... I repeat yelling at me. “NO NO ! I’m going to open the gate so you can get your trash and take it with you”. I calmly replied - do we not have access to the dumpster?! Apparently not, the dumpster is for vendors only ... whatever that means. I have no problem following rules but the manner of the rule being delivered was inappropriate and rude. I would not recommend this storage unit to anyone. Obviously I’m going elsewhere. The storage until right next door is lovely and the lady is professional and nice!

Rented unit for a great price. Esther was awesome and very helpful. Unit was clean, affordable, and location was conveniently located.

Mrs vida was very helpful she do her job very well

Great service and clean units

Esther was very helpful and assisted me with my storage needs.

Storage. What more is there to say

I always have a pleasant experience when I come into this location. Valencia gets me in and out no waiting ever

Great customer! The young Valencia had a smile on her face she was happy to help.

Excellant customer service from Esther.

Esther was great and supportive alons knowledgeable.

Esther was amazing!!! So informative!! Cocktails anyone?!

Valencia made renting a unit smooth and easy. Her level of professionalism and knowledge of her job indicated her dedication as a Public Storage employee. She did not force any products on me, but was very informative of what I needed for a complete rental. I would like to say thank you for a job well done.

Lady at front dest ....rude and unprofessional! Cant ever seem to find someone in the office

Esther was very helpful and the property was just what I needed.

Alyssa have Good customer service

Alysaa is a Good worker

It's a great safe place to store your things currently have a space there to store some of my stuff

Valencia was amazing. Great personality, friendly and very knowledgeable! Facility is very spacious!

Esther was really helpful in my search for a storage unit.

Valencia was really sweet and helpful! Great property and made my stress related to moving much easier to handle! Recommended!

Very, friendly and professional

Thanks Boss!

Went to this location after being sent here for a cheaper rate. Esther assisted me in renting a unit and was very professional and has great customer service. She showed me several different units and explained everything in great detail. I would recommend this location and rent here again.

The young lady who was running this location was so friendly and helpful when I had an issue with my public storage unit at a location in Duluth.

Esther was really great and helpful and the property was very well kept

Great Customer sevice and easy experience!!

Esther was very helpful and facility was well maintained.

Awesome customer service! Debbye is very knowledgeable and very professional! Thank you for the positive experience!

Debbie was very informative. Great customer service skills, I would recommend this location to my friends and family. Great job.

Vida was very helpful and knowledgeable about the products you offer

Debbye helped me secure a storage unit for my partner and I. She answered every question, was knowledgable, helpful and caring.

Esther was outstanding.

Esther was great and the experience was quick and good.

Esther is super friendly! I had a great experience

Went in for Merchandise and Esther was very very helpful!!!

Price of a 10x20 unit

Excelente servir ando location

Ester Davis is a wonderful sales rep, very polite and curtious. Very nice business.

DO NOT PUT YOUR VALUABLES IN THERE! Absolute Worst Storage Ever. The units are very old and they leak rusty water on your valuables. Public Storage as a whole has horrible customer service and they are ready to auction off your items after one day. The units also have outdated insulation that when it gets warm/cold fall from the ceiling. Most of my valuable items have been covered in dirty insulation foam and dust.

Something rude when talking...

Esther was very cordial, and very helpful. She has a wonderful personality, and is very professional at the same time! I enjoyed doing business with her!

The DM is awesome!! A friendly and informative experience.

Staff very friendly and helpful. property was clean.

Awesome customer Service , you are great at what you do. I feel that you not only do it because its your job but because you are a great person!!!

Great service!!!!

Esther was very helpful in explaining everything

Wonderful & fast service!

Not impressed. They continued to deface my property after being asked to discontinue. Caveat emptor

Quick, precise, and very knowledgable about the units. Explained in detail of everything expected of me. Overall, very nice service by Ms. Esther.

Unit was dam aged during a break in.which we were never told about, 👎 one even offered an explanation,told us were responsible for any damaged property. Monthly rent increased by $30.00, without any notice.Doesn't seem to have any one with any "power" who is able or willing to help..You're paying too much money for too little customer service.Go ANYWHERE else.

Great customer service

Great experience Esther was very helpful!!!

Esther was great and the property looks well maintained

Esther was very nice and helpful throughout the rental process.

Good customer service.

Great experience and wonderful customer service.

I had the most amazing experience at this location.

Had a great experience with Felicia an staff storing my property at this location

Meghan was so helpful and helped us pick the best unit for the price. She was very patient as we looked to find the best one in the best spot. Great convenient location.

I cam into the office and my unit door was stuck and the young lady was kind to help me. It took a minute but we got it opened. She was very helpful. Thanks Sayida for helping me out.

A large tree fell onto my cargo trailer when it was parked in a space that I had rented monthly from Public Storage. It was Aug 30th when the incident occurred. They removed the tree on the 22nd/23rd, a full THREE WEEKS after it was reported. I called the property manager, customer service, and 3 different supervisors, multiple times. I finally received a call back today from Jessica, who had previously ignored my calls. She offered me 1 month's free rent. My trailer has significant damage from the extremely heavy tree being left on top of it for so long. I lost three weeks of its use and had to rent other trailers/small trucks to take care of business. They refused any additional compensation. Anyways, I told her that I'd see them in DeKalb County Court. If you rent from this place, you are mentally insane. You will be subjected to their ongoing neglect and verbal abuse just as I was. Consider yourself warned. Thank you for reading.

I came into public storage today and had the best service from Meghan and Dorothy, thanks ladies keep up the good work

Don't put any of your items here! The units are very old and they leak rusty water on your valuables. The units also have outdated insulation that when it gets warm/cold fall from the ceiling. Most of my valuable items have been covered in dust or dirty insulation foam. I had to contact 6 different people (including the district manager) to get a credit for the damages to my unit on 2 different occasions. They are over-priced and they have the nerve to charge high late fees. They will even put a lock on your storage for being a day late even though they've been taking your money every month for 5 years. Public Storage is the Absolute Worst.

Mardena is who we Got SHE IS AMAZING. She has OFF the top customer service. When you come here ask for her.

This is the worst storage facility! I started loading my items in a 10x10 unit when I noticed the wall adjoining my unit to 2 smaller units was falling down. I alerted management and it took them 3 weeks to acknowledge the issue. The manager apologized profusely and promised to fix the wall the next day. Assuming the wall was fixed, I rented a truck and was ready to load my remaining items in the unit to find, no wall! They said they could not secure my unit. They still charged me a full months rent. I moved out the next day and asked for a refund. Still no response! They still have my money. Someone can steal your stuff from their units because they separate them with thin sheetrock. They should be shut down.

Pat was awesome and really took great care of me. Awesome job!

Kenne took great care of me! I recommend this place to anyone looking to store!

I came in the other day and Mr.Kenne was very professional, I just needed a few boxes since I'll be moving soon, when I do decide to rent I'm definitely coming back here.

Had a great experience with storing my property at this location. Kenne was very helpful and informative. He even informed me about the disk locks which would help protect my belongings. I'm very much so pleased with the service and I would recommend this storage location to anyone in need. Kenne was awesome! Tens across the board .

Great customer service. Chantell was very helpful and she kept a smile on her face the whole time. Keep up the good work.

Great customer service!

I have to say. Normally i dont do reviews but the experience that i received at the public storage on 3375 N druid hills rd prompted me to write a review. The manager Myeesha assisted me with a storage unit for the first time. Myeesha was outstanding, gave great service and explained the policy of renting. I felt very comfortable and at ease. Myeesha really knows what it takes to run a storage facility and deliver world class service to every customers. If i ever need to rent another unit, it will definitely be at this location. ☺

Myeesha gave great customer service, so good it was almost like she was a friend. I would definitely bring my business here again.

Visited this location today and I must say the onsite representative Iesha Amy was very friendly and helpful. Finding a storage place for my personal belongings has been more of a hassle then I expected. With her expertise and knowledge of the services Public Storage offers allowed me to put my mind at ease. Thank you Iesha for all your assistance and I look forward to you assisting me with all my storage needs.

Myeesha was awesome! great customer service.

These guys rock! It's been a great place to store stuff temporarily, always friendly and polite!! Heather

Myers, you are the best. Thank you for a great experience.

The manager there was very helpful and informative. I recommend this location to anyone looking for great service.

Iesha was great! She took great care of me! Fantastic place to store.

Great customer service from Miss Dorothy, two thumbs up!!

The representative Dorothy was so nice and professional....excellent service

Myeesha was incredible. Her service was impeccable and she showed me exactly what I needed. She was very thorough with her explanations. A top rate employee!

I highly recommend this storage facility because of the excellent customer service given by Marisha! She was quick and resourceful in sorting out my issues and questions with the facility.

This site had great customer services and I would recommend it to all my family and friends. Professional staff that is easy to work with. Thank you!

Came in a few days ago looking for a place to store my things I brought home from College! I went to the storage place right next door to Public Storage first. I was going to store my items there. Suddenly, I noticed Public Storage and I said let me check out their prices. As soon as I walked in I was greeted with a warm smile and a pleasant attitude! The site manager Myeesha provided me with great customer sevice. She was very knowledgeable about the units, she was friendly, and the prices were very reasonable. I decided to store my items at Public Storage because of the great vibe I received from Ms.Myeesha and how organized and professional everything was handled. I am now recommending 3 other close friends, who live in the North Druid Hills area, to store their college items there for the semester and summer!

Myeesha give me great customer service. I have rented at this before, and end up coming because of the person that work. I love this location and it's very convenient. Myeesha thanks for all the hard work you do.

Web site was easy. People that helped me were great and unit was just what I wanted

I had a wonderful experience at this location. the service was as good as it gets. And Myeesha was awesome. I will definitely recommend this location.

I was assisted by a lovely young woman by the name of Myeesha. She was very helpful and answered each of my questions and was very persistent in making sure that I understood the answers that she provided me with. I will be recommending this property to people that I know. Thanks for your help.

First time ever storing with public storage and it was a wonderful experience! The manager Myesha was really helpful and made everything quick, easy, and stress free! I would recommend North Druid Hills Public Storage for all your storage needs!

Jermina ia a great manager, and very knowledgeable of products and storage.

Hello my name is Traci ODaniel, I must say my experience with the customer service at public storage was enlightening..This wonderful woman name Denise made this whole process easy for me, very professional, polite, with a beautiful smile (which is so rare these days) Thank you Denise we need more like you in this world..

Great Service!! I appreciated the patience, guidance, and just overall exceptional assistance. If moving and storage were this easy everytime, I'd move more often.

great customer service Edget and so close by

I didn't have any issues or complaints. The staff, Ms. Johnson, was very supportive and always available. I will definitely use them again

This site has great customer service! I came to the property to purchase some much needed merchandise and I was in a big rush! A young lady by the name of Jermina Johnson was there and made everything simple and easy for me. I was in and out and still made it to my prior engagement on time! Thanks Again

MS. JERMINA MAKES MY EXPERIENCE WITH PUBLIC STORAGE VERY PLEASANT AND I HAVE CONTINUED TO KEEP MY UNIT FOR LONGER THAN INTENDED BECAUSE OF THAT [UBLIC STORAGE IS THE BEST...

Jeremiah was absolutely excellent. A pleasure to work with.

I recommend this Public Storage facility to anyone needing extra rental space. I have rented on more than one occasion with them and have always found the units to be clean and safe and economical. Edget was friendly and helpful. A great experience all around.

Jeemina was very professional during our tenure with Public Storage

Reserved on line. Ms. Jermina called me that morning to remind me about reservation. Thanks for that. Went to facility didn't need the size unit I reserved Ms. Jermina asked me a few question to determine what size I needed. The experience was quick, professional and friendly. I would recommend property.

This young lady was very professional and she answered every question I asked. Also it was clean on the inside.

Jermina was great to work with. I have enjoyed working with this facility.

WITH ALL THE ISSUES AND CONCERNS ABOUT LEAVING MY THINGS IN STORAGE MRS. JOHNSON MADE THIS PROCESS EXTREMELY EASY. THANKS GREAT PERSON!!!!

MS.JERMINA JOHNSON KNOWS HER BUSINESS, VERY KNOWLEDGEABLE AND HELPFUL. I RECOMMEND THIS PROPERTY SITE TO ALL I KNOW JUST BECAUSE THE CUSTOMER SERVICE IS OUTSTANDING.

Very good and professional Jermina and Joyce has excellent customer service skills and know a great deal about the property and company policies. I will recommend this property to others.

Edget was very helpful today and handled business quickly i recommend to anyone. Thank you for your help again!

My boyfriend and I went by yesterday to get some boxes to shipped some items out of country. The manager Jermaine recommended that we used small boxes to help control the weight and keep the items from busting out during travel. She was very friendly and helpful. The boxes worked great and we were still able to pack more the expected with what we bought. I will be going back again when in need of boxes for more shipping.

My friend and I rented here and loved the service we received from the manager in the office. She was very friendly and well knowledgeable of the storage units and sizes. We wasn't there long but I was please with the unit and the cleanness of the property. Thanks you for your great customer service Jermina and staff.

I recommend this Public Storage facility to anyone needing extra rental space. I have rented on more than one occasion with them and have always found the units to be clean and safe and economical. Jermina and the other staff are always friendly and helpful. A great experience all around.

My husband and I put our furniture in storage in September of 2013. The service has been excellent. Jermina, who has been the person we have dealt with most, has been so helpful, even calling us to let us know that we had left our unit improperly locked once. We are really pleased with this location and would recommend it highly. Vivian and Gary Chapman

Edget Gebremeskel was super helpful in explaining all of the details of the storage process and giving recommendations.