Johanna and Morgan were so patient and so kind to me and the other customers that were behind me. I definitely recommend this location. Great people! Fast and easy.
Very friendly and professional, Johanna really helped us. Thank you!
Johanna does the best service, she has all the answers and took me through the process in perfection. Highly recommended. She speaks some german too.
We were very satisfied with the service; Thank you Johanna is very attentive and helpful. A place I would definitely recommend.
The staff at West Hillsborough location as extremely helpful in getting me the best sized space for the best deal !!
Many thanks to Johanna, Morgan and Shelly !!
5 star service, Johanna went above and beyond for me and my family, helping translate for us!
Johanna was very helpful and patient with us. Great customer service! Highly recommend
Johanna very professional and helpful. Thanks
Muy buena la atencion de la señora johana. Muy atenta para darme el servicio
Johanna was a great pleasure to work with! Excellent customer service.
Experience was great. Thanks Johanna!
JohannaWas wonderful and made it a real easy time getting things transferred to a new unit thank you!
Johanna was amazing!!!!! She was extremely helpful and very kind on a stressful day. So appreciative of her kindness and help!
Johanna is great! Very informative and nice!
⭐️⭐️⭐️⭐️⭐️
I had an excellent experience thanks to Johana. From the very beginning she was super friendly, patient, and professional. She explained everything clearly, answered all my questions, and helped me find the best option for my needs. She has great energy, is very attentive, and you can tell she truly cares about her customers. I definitely recommend this place, especially if you get assisted by her. Thank you, Johana, for the amazing service!
Liz saved my day! I was trapped inside the wrong storage place across the street, with places to go and schedule to keep. Very friendly and cute, happy and friendly. She needs a raise. Saved my entire day from catastrophe. She also needs a cape! Lol
At 8354 W. Hillsborough Ave Tampa FL, Johanna & Morgan are courteous, well-informed managers. They can help you get the best storage unit for your needs. It is clean, and the variety of spaces is impressive. I will continue to recommend Public Storage to others.
Ranold very professional and friendly
Johana was very nice and helpfull
Johanna was very experienced and helpful with everything…
Johanna it’s the best, she help me with everything I need help with, no one could do a better job she’s perfect thanks.
Johanna was very helpful and has excellent customer service skills. Please say thank you Johanna!
I have called a couple of times and have had a wonderful, very helpful conversation with Johanna and Morgan. I really appreciate their knowledge of the storage units and great customer service.... What a pleasure!
Wow!! Johanna Really helped me just when I needed it most!! She helped me pick out the best size unit, suggested how to organize my belongings so I can get to everything, and with Morgan’s help, found me the best price!! They treated me like a Friend! Thank you, Johanna & Morgan‼️‼️ ⭐️⭐️⭐️⭐️⭐️
Excellent customer service from Johana and Morgan. Both ladies are outstanding with their service and detailed oriented. Keep up the team work!!!
Johanna was amazing and very nice.
I've been coming here for years and never had any problems. Had a very amazing experience.
I had a very pleasant experience at this public storage. After being at another public storage with a remote employee it was very nice to deal with Johanna in person. She called me and explained everything in great detail and she was very pleasant and informative when I came in. Furthermore, I witnessed her deal with an unruly customer with grace and patience diffusing the situation totally. The site is clean and what you would expect from a public storage.
Thank you Johanna for your service!
Johanna was kind, efficient, and made this whole process a breeze.
Johanna was so helpful and is so kind! She helped me get all set up and is so friendly and welcoming. Five star customer service!
Excente la atención de Johanna
Ronald was very nice. Very helpful. Excellent service.
Was a Great Welcoming Atmosphere.. Diane at the Front Desk made sure I had all of the information I needed .She was able to give me options to fit my Needs . The pricing was fair also .5 Star Service with a Friendly Smile
A sido excelente y muy profesional la atención con que me asistió Ronald estoy satisfecha
Best storage ever.
Great customer service and staff was very helpful.
Will use them again in future.
Just secured a unit with Liz she was great and very great customer service experience for me
Liz was very helpful and had great customer service 😀😀
Liz is great!!!! Appreciate her!!!
Liz was so helpful and knowledgable. Helped me secure two units for my business. So happy with her service.
Joshua was Great very professional
Liz is the best. I rented here before and when I needed a unit again I just had to come back here because the property is always so clean and Liz is always so friendly.
Liz was absolutely amazing in helping me secure a unit at this location. She spent time trying to find me a unit in Tampa within the price range I needed and the customer service she provided me was spectacular. Hard to find people like her in this days.
Liz helped me complete my rental. Fast and Friendly.
Thank you Ronald! Not only did you help me choose the correct size storage unit, but walked me through the app process too! Outstanding customer service!!
Liz was extremely helpful with my move and rental. Just moved to tampa and this experience was a great first impression of tampa. Thank you again liz.
Went to the 8354 W Hillsborough Ave location on Wednesday 3/26/25 around 2pm, I apologize I do not recall the women's name assisting me but she was excellent and provided exceptional customer service. Very knowledgeable making the setup process of a unit seamless and timely. Thank you very much!
My immense appreciation to Sarah and Diamond for their assistance resolving an issue with a unit I vacated in December. They researched the matter, escalated accordingly and kept me informed every step of the way until final resolution. They were professional, patient, and went above and beyond to ensure a satisfactory outcome. These ladies are amazing!
Thank you Liz for being so helpful today during stressful move
Thanks Sarah for all the help, and showing me the units.
Realmente una excelente atención por Sarita muy calidad y trasmite mucha confianza
Sara was great. Friendly and efficient.
Sarah is the best. Appreciate
I left a review before but wanted to update it because Sarah was so incredibly helpful and kind today. Thank you again! You rock 👍
Sarah was excellent. Made the process easy. Her assistance was well appreciated
Excelente atención de Diamante Super. Que complacido
Sara was very professional and helpful
The new manager Diamond was a big help with helping me save money on my storage. She helped me set up the app to open the gate from the car. She is very helpful and thank you for the great service!
Diamond was very helpful answered all my questions even showed my mom multiple units to make sure we got the appropriate size unit for the best rate! Will definitely recommend her services to anyone ☺️
Process was easy. Sarah and Diamond helped me through it. Very nice and knowledgeable employees. Beyond my expectations...
Awesome customer service, professionally know their job.
Excellent customer service. I had an issue with the unit I rented online because it wasn’t the size I expected, so I went to the office and asked if I could have a different unit. The ladies working the front desk were very accommodating and efficient. Also, I ended up moving the stuff I had at a different storage facility to this one because of their unbeatable price.
I signed up to e-sign for my 3x3 unit it is great for what I need it’s the size of a small closet if that’s what you’re looking for. I was helped by a very nice woman named Diamond and she was very helpful! If you see this Thank you!
I had a great experience at Public Storage thanks to diamond! She was so helpful and patient, explaining everything clearly and answering all my questions. excellent service, the whole process was easy and stress-free. I highly recommend this location!
Thank Q made move in easy she speak Spanish
Diamond was very informative and easy to work with, will definitely use public storage again for any future storage needs, thanks Diamond!
We had the best experience with our unit thank you
Contacted this property looking for some moving supplies and check their pricing. Was helped by Samantha over the phone. Although she didn’t have everything I was looking for, she was very helpful in recommending another location close by that had everything I was looking for. Wanted to give her a shoutout because she deserves it.
I had an outstanding experience with Public Storage, and I can't thank Samantha enough for making it all so seamless! From the moment I walked in, she was incredibly welcoming and knowledgeable. She helped me find the perfect storage unit for my needs, explained all the details with great clarity, and even made sure I had the best deal possible. The facility was clean, well-maintained, and secure, giving me peace of mind knowing my belongings were in good hands. Samantha's excellent customer service really stood out, and I highly recommend Public Storage to anyone looking for a reliable and stress-free storage solution!
Worked with Samantha. Very helpful, great experience.
Excellent customer service. Friendly knowledgeable & courteous
Very secure place to keep your Personal things
Liz is amazing, I have stored at both of the Hillsborough locations for almost 5 years now, I stay because of her, she really cares about her customers and the properties, keeps everything clean.
Liz was very friendly and helpful, I store in Brandon and I came here for assistance since I could not get ahold of anyone at my location and she helped me tremendously, thank you again Liz.
Grace and Liz helped me mucho
Liz is awesome! The customer service he provided is top notch. He went above and beyond to help me secure a second unit and answered all my questions....he deserves a raise! She has been here a long time and is always extremely friendly and helpful!
Great option and economic offers to keep your stuff on a controlled and secure place. The service to rent an space is really quick and super easy. The people who works there is super nice and they make everything even easier for you.
Ruben was so helpful& guided me through the process & provided me with the best unit suitable for my needs!
Liz is amazing and helpful
Ruben gave excelent service !!! Fixed the issue i had
Liz was extremely helpful and is very knowledgeable of running a storage facility, my business has stored here since before public storage and it was a transition. Ever since Liz has run the property she has been so sweet, keeps the facility nice and is always happy to help. The company I work for has 5 units at the property, so having a great manager to assist us makes a world of difference. Thank you Liz!
Great Facility, Great Management. CJ and Liz are always very nice.
Liz and Morgan very helpful
Megan,cj and rosemary werr gratis with helping transfer my unit! Very professional!!
Amazing customer service! Bernard & CJ were extremely patient and helpful while working with me. 10/10!!
Liz was very helpful and friendly even after hours and after interacting with unsatisfied customer. I was present during the customer complain, but Liz was very patient and handled the situation very professional. Helped me with all my needs fast and explained all pros and cons ))) Very satisfied with the service that I’ve received. Highly recommend!!!
Was a quick and easy process to rent a unit. Staff was friendly
Great customer, very professional team off staff and I was helped by team member Alex and Morgan in a stressful situation when I locked the wrong key in the lock.
Alex and Morgan became a hero and was able to get the wrong key out of the key lock and I was able to successfully move my things in make sure you come here they are number one thanks you guys
Alex was amazing! I was given excellent customer service which made my day. I highly recommend coming to this location.
Alex and Morgan helped us during the unit change great service
Alex was very helpful and professional, the place is always clean and well maintained.
Alex's service was very good! I highly recommend this place for the excellent service it offered us! Thanks Alex!
I was very happy with Alex customer service skills. He was very helpful and knowledgeable in meeting my request.
Exceptional Service for Consolidating Our Storage Units
I recently had the pleasure of working with Liz at the Public storage facility. The expertise and dedication made a significant impact on our experience.
1. Goes Beyond the Stars: Liz not only met our expectations but exceeded them. The attention to detail and commitment to solving our storage challenges were remarkable.
2. Customer Experience: From the moment we explained our situation, Liz actively listened to and understood our needs. Patiently guided us through the process of consolidating multiple individual storage accounts into one cohesive account.
3. Liz's personalized approach made us feel valued as customers. Took the time to explain each step, ensuring we were comfortable with the transition.
4. We’ve been using this storage facility for 10+ years, and this recent consolidation has streamlined our management significantly. Liz's assistance will undoubtedly benefit us in the long run.
5. Location: The storage facility’s convenient location and Liz's exceptional service have solidified our loyalty.
In summary, Liz's professionalism, knowledge, and friendly demeanor transformed what could have been a complex process into a seamless one. We highly recommend their services to anyone seeking storage solutions.
Thank you, Liz, for going above and beyond to make our storage experience outstanding!
Nick
Pathology Coordinator
Academic Alliance in Dermatology
Alex is helpful, knowledgeable and he has wonderful customer service skills! He helped me greatly in taking care of a payment in regards to my storage unit. I am rating Alex's service as 5 Stars! He truly deserves a bonus for what he has done.
Liz was great in helping me rent unit
Liz was helpful. Have storage in Texas but stopped here for help.
Ruben was amazing. Great customer service. Very clean place too. Very happy customer.
I'm rating Ruben as 5 stars! He is helpful, patient and knowledgeable. It makes me feel better knowing he's at this location! Now I have a friendly, helping hand to rely on. Thanks for all of your help Ruben!!!!!!
One note I will mention is I do not like how much rates sky rocket at this location month after month but I know its above the employees so can't fault them for that!
Ruben and Liz were very helpful and were very attentive to us and answered any questions we had. They both have awesome customer service skills. Ruben helped us with bringing the box to our car and helped us put the box in as well. Liz and Ruben we very polite.
Great staff, Morgan was awesome 🙌
Liz and CJ are amazing and professional I love the service. Everyone is sweet, kind and well mannered.
Great customer service. Cj was great very friendly and professional. Helped us with all of our questions and needs
Very clean location and the employees there are phenomenal helped me with every question I had even showed me how to use the app liz was amazing and Ruben was very help full even tho he is new will recommend this public storage location to anyone thank you so much for making my experience so easy
I store at this location for a while now. Liz is amazing and really gets to know her customers. She always speaks to me when walking the property. The property is always very clean. Thank you Liz and the other employees I sometimes see idk their names.
My friend rented a unit at this location, Great manager Liz and a nice unit. Due to this when I was looking for storage I came here and rented right from Liz.
Liz was simply fantastic. Had issue day prior when she was not there and came back today and she fixed everything. She is very knowledgeable and clearly a great asset to Public Storage.
CJ was awesome helping us today, he had the answers we needed or he knew how to get them. Really appreciate him! And I would recommend this location!
Employees are very friendly and answered all our questions. They also gave us option.
Liz and JD were very helpful
Liz is amazing & such a hard worker everytime I there very helpful she needs a promotion !!
Thank you Liz so much you are super helpful and always have your property very clean keep up the good work
The staff was very friendly and informative, they walked me through everything and made it very easy.
Best services ever ❤️ 👌 Kia
Really great service and prices. Kia was very helpful getting us set up and best price
Alex wood service and good man. Thank you for everything.
Alex was a good help with everything.
They don't have 24 hour access. That's the only drawback. Other then that they have great security. I left my unit unlocked and they noticed the same day and put their own locks on there for me. Helpful and friendly staff.
Use the app to unlock the gate. It's much easierthan the 10 digit random code they generate for you.
Excellent customer service by Liz. I was able to get a new storage space very quickly. This is the best public storage place I know. I wouldn't choose any other storage place.
Fantastic service from Liz, Alex and CJ. They were all very helpful and accommodating in helping me find a properly sized unit.
Thank you liz, so helpful
Big thanks to CJ for making my purchase and setup quick and easy. 5 stars.
CJ was awesome great help….
Kia & Liz were very awesome and very helpful. 5 star service.
Kia and Liz were very helpful with setting up my aunts storage unit
Liz at the West Hillsborough location was extremely helpful! She navigated me thru every detail and was so kind. I give her service a 10 out of 10.
Liz and Alex where very amazing great customer service and hard working skills, give them a raise please.
Alex did a great job. Super friendly and helpful.
Customer Service ALEX amazing 👏 above & beyond, very detailed in answering our questions. Very helpful on a last minute notice. Thank you for your help.
Great people on the desk thank you
Liz is very helpful and determined to make sure everything is great at property and that her customer service is great.
Liz and Alex were amazing helping me get the right space and helped download the app. The facility was very clean as well. Highly recommend this location!!
Alex was awesome, great customer service.
Alex and Liz were awesome. Came first thing in the morning and got a space. Awesome staff and clean facility.
Really professional, Thanks .
Helped me set up the access app quickly and it all worked
Alex and Liz were amazing and their customer service. They helped set up the app.
I store At nebraska but always come and make my payment with Liz at this location. She is always so friendly and helpful. I love coming to this location.
Great service! Thanks to Alex!
Liz is amazing and very helpful.
I came in a rush to get a storage unit since I'm leaving a bad situation, Liz was absolutely amazing! Thank you Liz!
Alex was excellent had great customer service and set up the app for me! Would highly recommend this location!
Liz was awesome. Didn’t have the space I needed and she rented right from her store for a different location! Great customer service!
Alex helped me set up the app and made the rental process so easy. Would give him 10 stars!
Alex was incredibly helpful!
Alex Liz help me out very much wonderful employees thank you guys
Liz and Alex were great setting up the app for me as well! Excellent service!
Great customer service . Thank you from Electrical Handyman Services.
Alex went above and beyond explaining all the sizes and pricing of the storage units .we need more people like alex in this world thank you alex for all the help you gave me today
It’s been very easy to get a room to store my things at Publix storage. Alex really made things easier.