Public Storage Self-Storage Units at 354 W Granada Blvd, Ormond Beach, FL

Nobody on the campus, they call this a kiosk location; two weeks ago the gates and doors were not secured, no code needed for access to the building; trash and dead roaches in the halls; today the building doors wouldn’t work at all even with the codes, and someone sleeping in their truck inside the gate.

First of all was a nightmare to even rent this place through the kiosk that took an hour only to find out it was only one cart to be shared in the facility so here I am with all my stuff to move in and have to carry half of it for the bad back same as hunting bands we ordered new ones people steal them yet All Aboard has plenty. I had to pay my second month by phone because I was told they could not take payments over the phone so I made the payment and endured a $10 convenience. Fee then I get all my stuff moved out the 31st and I went back to check see if I had forgotten something on the 3rd and when I called they said oh we're not giving you a refund you've been there all month since I'm your daddy here June 1st I have pictures I also have pictures of the homeless people that were in here one morning because the door that supposedly can be locked can just be opened right up and I noticed that at night once when I came in somebody just took their hands and open the door so there's not really Security there . Oh and the funny thing is after having to make that last payment somehow they're trying to tell me that I had signed a product hey which was an absolute lives of somebody they're fortunate name in order to make the last payment go through. Do you self a favor don't give a space there you'll be sorry

Friendly and effective customer service. Thank you Lisa!!

I rented a unit at 354 W Granada Blvd Ormond Beach, FL 32174 for almost 7 yrs after a loved one passed not only was I not notified that there was roaches & everything had to be trashed, I am still being charged for an additional month when I moved out March 2024 & I still have not received the credit I requested months ago now this account is in collections. They barely have any person at this location which is ridiculous no access to bathrooms as well.

Awesome job Lisa. You are amazing. Property looks great

I've been staying here at public storage on 354 west Granada for the last 6 months this facility is absolutely the best. The manager Lisa is by far the nicest and delightful to have managing this property.

I recommend a different facility. It's clean and safe BUT they only have 1 cart for the entire facility and there were 4 people trying to move in and out today. When several people were talking about it, the girl cleaning said they offer the carts as a courtesy. I told her if there's only 1 cart, that's not really helpful to the people that had to wait a couple of hours. She said we should have brought our own...because we all have large moving cart 🫤 SMH.

Received great customer service, from Lisa

DO NOT RENT HERE!!!!! ITS BEEN A LIVING HELL EVERY STEP OF THE WAY. Starting with the classic bait and switch. I reserved a $98 unit, but when I got there all they had left they claimed was a unit for $187 that wasn't eligible for the "1st month for $1" I had to takenit or spend another 140 on the movers driving someplace eALL OUR STUFF GOT WATER DAMAGE CAUSE THE ROOF LEAKED AND NOONE NOTICED RIGHT AWAY SO WE HAD TOSS EVERYTHING DUE TO MOLD. Thousands of dollars in losses, not to mention the stuff that's not replaceable. Iwe rented in late October and the water damage happened around November 6 and they still thought I should pay them $187 rent for the next month since I didn't have everything moved into another unit yet. BECAUSE I WAS 7 MONTHS PREGNANT AND HAD PRECLAMPSIA! I HIRED MOVERS TO MOVE IT INTO THE UNIT FOR LIKE $400. I still get that sick feeling in my stomach when I about everything we lost and stoll haven't seen an Insurance payment. It's gets worse...... the new unit we got was Inside in their supposed climate Control area. LIES!!! THERE ISNT ANY A/C ITS ALWAYS 100° AND SUPER HUMID IN THERE. THE ROOF LEAKS THERE TOO they have totes filled.with water in the hallway catching water. I have video of it raining into someone's unit. And there is cockroaches everywhere. All my stuff is infested now! So is my new car I just bought in November last year! Like who is going to make this right Public Storage? Something needs to be done about this like now before I take this to social media and possibly my lawyer. It can't be legal to knowingly rent Infested spaces to people. And trust me they know it cause the dead ones I stepped on remained in the hallway by the bathroom for weeks and an employee is suppose to walk the grounds daily. So public storage how is this going to be remedied before I move into my new place because them bugs aren't coming with me. I'm disgusted that I had to pay 640$ last week to stop it from being sold at auction just to find my stuff infested with roaches. OMG! DISGUSTING!! *photos will be posted from my other account asap*

Lisa was so kind and caring, great customer service.

I have called several times, left messages, never received a call back. Been there several times and have never been able to locate a worker. Also COCKROACHES are on the 2nd floor, which we haven't been able to reach anyone to discuss. Very frustrating. Oh, and after a few months our rates are going up by $50 a month. Not pleased.

Mya was very helpful!

I would not recommend this facility to anyone had our stuff in an inside unit on the second floor and had been broken into it took them a day and a half before we were even notified and than when we did show up our stuff had been literally swept into a pile with dog feces and we were told they were not responsible..we lost things that cant be replaced like my dogs ashes.. Feel so helpless right now..

Go anywhere else but here. They raise your price constantly. I started at $200, and they raised me to $340. I will never use PS again.

Always had good relationships with staff. However watch yourself, if you don't watch your transactions, they will stiff you. What a way to run a business.

Lisa was such a doll, very helpful and got me into my unit quickly!! Can't thank you enough for helping us out in a tight spot.

Lisa was a tremendous help. I went in stressed out and left smiling and relaxed

Absolutely adore Lisa and the other staff on property. I am a survivor of domestic violence and had to move pretty quickly and in the rain unfortunately the people that moved me also help themselves to some of my items and made a complete mess of my unit. I also lost my keys and do not have my key card one evening leaving the facility with the craziness in translation of life, Lisa and stuff made things easy and a time where everything seems to be falling apart!! it’s the little things like that make someone’s day when you’re going through a crisis I also happened to witness the same employee Lisa handling a situation, where somebody who has special needs at the counter, and confused about how to use her debit card and entering the unit, she was able to defuse the situation, even helping best person contact a family member on their behalf to help satisfy their needs. I wish that we could have a “ Lisa.” in every establishment I frequent that someone like her is truly one of a kind!!!

excellent service

WE GOT A FAIR PRICE FOR A UNIT .BUT YOU DO GIT TO WATCH THEY MEASURE THERE UNITS UP. SOMEHOW THATS PART 〽️ OF SQUARE FOOTAGE?? WASN'T HAPPY W/ THAT When I FIGURED THAT PART .BUT STILL LIKE I SAID STILL FAIR/DECIENT PRICE

We arrived and there was a customer with a situation and due to the complex being under a remodel in the office was in a little job site trailer. This wonderful worker there named Lisa took time to come out side find out what she could do to assist us. Even though there was a situation in the office she walked us through everything and helped expedite our arrival. I am rented public storage units from the east coast to the West Coast and I will have to say that Lisa is the epitome of customer service. Ask for Lisa and you will leave a happy customer too.

Kayla's very helpful ! Great customer service! Thanks 😘

Renting was easy and convenient. Kayla was very helpful and professional. It's also the cleanest facility I've used in the area.

Very clean and cool, as well as William was very helpful.

TAMMYYYYYYYYY!!!!! OMG I had a situation and Tammy made a difference. She was kind, courteous, and I loved that she smiled and remained pleasant while helping get that "situation" took care of. Thank you Tammy, for all your help. Update... Well, I had some sentimental things of value completely ruined due to a leak from the unit above me. Then, spent over 5 months communicating with their fake insurance policy holder just for them to go completely silent (which is why I say it's a fraudulent insurance company scam they have going on there). Tammy is who made the call to the unit holder above me a month later. The female that's running the grounds there now is who refused to simply give the guy a call. Very poor customer service. TAMMY...you alone get a 5 STAR RATING for being an awesome customer service representative to ALL. Treating and speaking to folks in general (regardless of the title you want to put on a person) how you want to be be treated and spoken to. Be careful people. The most legitimate appearing of businesses out here are still capable of running scams...right in your face. Orange door insurance company is fraudulent. Public storage is aware. When I went in the office to question and complain about their insurance company the lady had nothing to say and immediately took it off. But prior to me questioning the identity of the insurance company the girl would like argue with me about getting the insurance. I was hesitant about it for a reason...not to mention like 17 days after renting the unit I received an email informing me that I was due for it a unit rent increase. NO THANKS

Rachael was awesome

I came by to look at the storage unit I placed on hold / reserved for May 12th. I had a printed confirmation. I walked in the side entrance and nobody was there. I waited for a while at the counter and still nobody. I heard some noise coming from down the hall. I walked down there and there was a movie playing on somebody's cell phone in the men's restroom. I walked out and waited in my truck for another 10 minutes. I called corporate and was put on hold. I then saw a very large lady walking out of the restroom area and plopped down at the counter. I came back in and I mentioned I was waiting over 15 minutes. She/it said she was on her lunch break. I thought - At 4:05 pm in the men's restroom? What is she eating there while watching a movie? Why not put a sign on the door or something? I then asked about seeing the unit that I'm moving in on the 12th. She/It said it was rented yesterday and didn't have another. I said I have a printed reservation. She says that just guarantees the price but doesn't hold it. The website even says it holds it! LSS - run from this nightmare and the jabba the hut working there. Disgusting and rude!

Pretty much everything electronic and online. Very easy. Tammi was great helping to cancel insurance. I am hoping they do not increase rates since I was told they do it every 6 months. The prices are high enough..almost double what they were before the pandemic.

Easy nd clean