Public Storage Self-Storage Units at 9275 S US Highway 441, Ocala, FL

Apparently they don't care if they get your business or not

Place seemed very nice first time I rented then started to notice mouse poop and rouches I never had roaches or mice as I always exterminate my house then some of my property stared getting mold and mice bites I bought sprays trap and poison to see if it will help I was late in payment 1 because of travel reason it was a 35 dollar late fee then the rep explained my payment would go up in Jan/2024 by a 50 dollar fee i said that's not what I signed up for it's not in the contract they says it's a month to month contract so they can change fees as they want without even notifying the costumer I looked at other storage units same size and this was by far one of the most expensive with no climate control so today I moved everything out if this place never mind to say on top of charging the most I used somevwater to clean a mess i spilled next day they had put a lock on the water so cistumers can't used bathroom are usually locked and if open under poor conditions or no toilet paper tgey stink are dirry and they are nit nice peooke cistumers shoukd be able to yse water garbage and bathroom we do at tge end if tge day pay fir thise services i woukd say Sentri storage and uhual are better pkaces to look at and be careful read yiur cobtract and insurance if you get it by them when I called they said mold and pest are not insured.i payed I Durance for nothing also look at the gaps inside your unit it's huge any rodden can go thru and by far use your own lock I used one they provided and noticed things where not in the places I left them even found sun glasses that I never seen before I quickly put my own lock and everything stoped.I am Grateful for the 5 month I had a place to store my belongings and gold nithing against thus okace but i wukd never recommend or store with them again be very careful before you rent and disinfect put mice trap and roach spray. Good luck and get your own insurance if possible other wise save the money

This is a great place . And at good prices . The place is very clean and well taken care of

If I could give this place ZERO stars right now I would ! Since being taken over by Public Storage there is no local management , no one on-site and absolutely no customer service !!! I vacated my unit via setting move out date on the app 9/25/23. Last access through gate 9/24/23. Pulled up door to show clean and empty unit. As of today, 10/15, I’m still getting past due balance notices and threatened with auctioning off a bunch of empty space . I’ve spoken to their useless overseas customer service people 4 times since vacating. Each one saying I’ll hear back in 24-48 hours after they get someone out to verify my unit has actually been vacated and then oh they’ll “have to dispute the charge.” Thank God i took my payment off autopay before vacating. This is total Ineptitude and a very poor business model. Feels like it’s never going to be resolved Never again !

It's storage.......