Public Storage Self-Storage Units at 6613 State Road 54, New Port Richey, FL

Everything was great about this. Place they even let us use their hand trucks and dollies when it came time to move out..

Very poor customer service employee let another customer in and locked the door as I was walking up to the door due to issues gaining access to the unit. Called customer service and they called while the employee was taking care of the other customer and he didn’t answer. Was told the store was closed. Update employee that locked the door called at 1750 to tell me he received a call from his boss to help me get in and he told me try again another day. After explaining that I needed the window unit for ac due to my mother in law having end stage copd. Very poor customer service do not rent here try another location

Not enough carts!!!

The space is fine, but none of your online systems to complete my reservation or even to pay the bill did not work. I received a text a few minutes ago with a link to give me directions to the location but when I clicked on it, it took me to an error page. Your online technology piece needs some serious help.

Not a lot of parking for loading and unloading. Needs to have an automatic gate for exiting.

Vivi was extremely helpful with questions and concerns that I had very knowledgeable.

Vivi has great customer service, very professional. Thank you again!

Stored here for about 2 months. No issues. Staff was nice and courteous.

Thank you Vivi for always helping me as needed.

The staff is beyond helpful and friendly

What are the gate hours

Thank you so much for all your help. KATHLEEN and VIVIEN were absolutely the sweetest and most helpful. Thank you for making a stressful situation a lot easier.

There is always box trucks in the way, that was not planned for in its design.

Not a good experience. The facility started construction on the back units without informing renters. I went to my storage unit this past weekend to drop a few things off and the sidewalk in front of the entry was dug up, making the unit difficult to access. In addition, insulation from the ceiling had fallen all over my items. I am planning to move my things out in a few weeks, and no one, not the staff at the facility or the district manager can tell me if I will be able to get a moving truck to the area to get my things out, making an already stressful moving day much worse. I will not use Public Storage again and would highly discourage a friend or family member from using them either.

amazing storage facility

Very easy to do an online reservation I was very impressed by that. However when I went over to look at the facility it’s totally unacceptable due to extensive renovations this cannot be easily observed from the street but as of 12-10-22 it was not possible to get a truck in there. So unless you want to carry your stuff a LONG way and store it in a facility that looks like something in a third world country, wait for the remodel to be completed. It was very easy to cancel my lease and it looks like I will be made whole but it’s a waste of my time.

Great Customer Service, Vivi was very helpful, facility is nice and clean.

Needed a unit in the area to store some supplies for a job I was doing in the area. The staff was so helpful, they guided me as to what size was best. Had a great experience and would rent here again over and over.

Nice facility, always clean, friendly staff

Vivi had outstanding customer service!!

Friendly staff, decent rates, indoor and protected. The doors are absolutely terrible though. The sliding latch has a tendency of getting stuck (forcing it is a pinching hazard) and the inside of the doors have these hooks that serve no purpose. You'll be able to slide it closed but it'll often catch on boxes and ESPECIALLY plastic tubs when sliding it open. Cracked one of my tubs and tore a hole in one of my boxes.

Kathleen was personable, professional and so helpful. Very clean facility and great customer service. Highly recommend for storage needs.

Customers come first at this storage facility!! The District Manager is by far one of the kindest people I've ever had the pleasure of dealing with. If your looking for a clean and secure location to store your stuff and a staff of people who care, Public Storage on 54 in New Port Richey is where it's at!!

Every time I’ve been to this facility I get amazing customer service and the building is always clean! The girls work really hard to keep the facility maintained 😊

The lady at the front desk was very rude and unhelpful.

Kathleen was great to us

When to make a payment and like always great service Vivi

To Wendy Raymond , your absolutely correct ! The staff is RUDEI !!! public Storage on 54 does not care about there customers at All !! They will fine you as quick as they can but there elevators don’t work correctly and they blame you for it . The place is a joke and so unprofessional or Pleasant. I have to say that when I first rented my unit I had no problem at Public Storage I was getting my items out of my car and a plastic bag and 1 piece of paper fell out of my car. I was so busy attending to my items to bring up to the unit that I was planning on collecting the plastic bag and paper after I was done with emptying my car. There were 2 men next to me emptying there trucks to bring them to there units when this unbelievable horrific incident happened. The Blonde Public storage worker proceeded to come to me and ask me to pick my 3 items of trash on the ground next to my car. I proceeded to tell her that I will do so after I finish emptying my car. I was in a moving mode . Well, all of a sudden, she proceeded screaming at me and telling me.. well , I am not picking up your trash lady. PICK UP YOUR TRASH!!! I told her not to speak to me in this rude manner as I pay your salary. You have absolutely no customer service skills!! I told her that I will call corporate and report you. She told me .. “ go right ahead lady .. I DONT CARE !! So I did and filed a complaint Against at her I repeated again and told her I will do so when I am done with what I was doing !! The two men were watching this horrific incident. Needless to say I was absolutely embarrassed at the rude way she spoke to me in front of these men. I had Public Storage in Boston years ago and I never experienced anything like this whatsoever. I immediately cancelled my 2 units and happily moved to U HALL ON 19. I will never recommend PUBLIC STORAGE TO ANYONE. I have the same side unit that I had at Public Storage and I pay about $20 less .

Got stuck in there car wouldn't start

Great first time experience and thankful to Vivi for her wonderful customer service! She answered all my questions and was extremely helpful!

Excellent service from Vivi. She was knowledgeable and answered the questions I had.

Very cheap

Been using Public storage for a month only because is was about $10 cheaper then anywhere else.. First the blue tooth system to open gate and elevator works about 2 out of every 10 uses. Next everything runs slow. I get the gate can't be but waiting 4. 5 min for an elevator that only goes two floors is extremely annoying. Lastly I get a call every month saying my auto pay did not work and my card did not go through. That if I don't pay I will incur a late fee. I immediately called the card company that says they see the transaction but was cancelled on their end... Huh? So I pay with different card. Every month I get this call and tell them there is something wrong on their end. Only thing I get told is about the late fee... Ah okay so you don't care got it. So I keep the card on auto pay to waste their time every month calling me. Then I go into the app and use the card their "auto pay" wouldn't take and pay with it. Hope this helps anyone thinking about using them. Their staff is a joke but it works for what you need I guess.

This location has a brand new building and the old building detached. There's RV overnight parking as well. The location in on SR 54 between seven springs Blvd. And Madison. Very limited parking spaces for a busy storage building.

Very nice facility. Very good service. Jasmine should be given some kind of award for superior service. She went the extra mile to help us solve a problem that was not at all the fault of Public Storage. Highly recommended.

There about three years, most of the time a construction site and difficult in and out. Now they want me to move my stuff for a new unit as they’re making all climate controlled, of course paying more so….. goodbye 👋!

Nice clean place but the hours to be able access your own belongings is ridiculous for the price and good luck with the elevators

I would Not recommend the public storage off 54 in New Port Richie. After 6 months of trying to reach the district mgr., I was finally able to get into my unit. They've continually had a lock on my unit and I couldn't figure out why. It was because I was late once and the put a lock on my unit. They never removed it. Th staff is rude & extremely lousy at their job. Best of luck if you MUST USE THEM!!!!

Excelente servicio siempre.

Great Experience, Vivi was very helpful!!

Gracias por tu ayuda JASMIN ! Eres muy amable y me atendiste súper bien !!

I worked with Manny after I had some issues with my rental. He gave me time and understanding to move my things. Never worked with a more understanding business. Thankful for the kindness.

Ac controld nice chep placee. To keep all ur stuff when u have to much stuff and no home

Great job exellent customer service. Thank you for your courtesy.

Nice and clean location but Public Storage Company does not care about costumers. After 6 months the company raised mothy rental more than half of original price. Nobody could do anything about the 50 % higher price . I had to cancel my rental and nobody was trying to stop me from terminating my agreement, nobody offered any deal just pay or leave TERRIBLE

Vivi was very helpful today it is some boxes and the rectum and the right directions thank you

How mucha it coast monthly.

This is where we store our camper. Love this facility.

Ms.Tasha is the best

Newer storag facility that appears to be well maintained. Everything was clean and my storage unit was ready and waiting for me when I arrived.The loading area was a bit of a mess because a U-Haul was backed up right to the door but other than that it was a good experience.

Nice location and very clean. I gave it 4 starts instead of 5 because to access it with the phone app is a little annoying. Especially when trying to open the gate when leaving the premises. Note: management is very nice to talk to.

Jasmin is the best. Thank you for your help today 👍👍

Staff was friendly

Vivi has tremendous customer service very respectable and I would use them again and refer other people thank you so much..

I highly recommend the storage facility Vivi and Jasmine were awesome

Cheap indoor storage

Absolutely amazing service! Would recommend anyone looking for a unit to store here.

Vivi was nice and very Professional

The service was great with Vivi

I just rented a storage at this location. ViVi got me all set up and took the time to explain every thing to me. She made it easy to get the contract completed and it was a pleasure meeting her. Thank you ViVi. Tom P

Love this place people in customer service very sweet and helpful

Thank rosemary she was awesome an helped me out so much great job 👏

THANKS Rosemary you will be missed

Rosy did a great job taking the time and switching me to the covered parking space I wanted to park my trailer. Very friendly and accommodating staff and would recommend using this Public Storage for your storage needs.

Worst design ever you have to go by the Batters and through a maze is like a rat race is insane it reminds me of the jail 3 stories and you can get trapped

Never will I ever rent on line for a storage unit again! This has been nothing but a nightmare. I was so extremely upset I was in tears just trying to get into the facility and get in touch with a human. What a nightmare!

Elevators are constantly stalling. Find another storage center.

Rosemary is very helpful.

Easy in and out

Great friendly and accommodating staff

Rented yesterday and bought their lock.. Loaded car and drove there this morningat 8. Loaded cart and took it to 2nd floor only to find a lock already on my unit that my key wouldn't open. Office closed for 90 more minutes so I had to take it back down and load back into my car and now waiting for them to open to get it worked out. Not a good way to start out.

We got a rent increased for the third time this month. $260 for a unit is absolutely ridiculous considering how unfriendly and confrontational some of the staff are. Will be leaving soon and will never look back

Vivi was excellent.

Great customer service. Roxy was a huge help with all the questions we had and taking us to see the unit.

We have been looking for a nice clean storage unit for the last 4 hours and came to this location and it was very clean. Rosemary was super nice, polite, and absolutely helpful. Ask for her! You will not regret it!!

Just went in to get a storage unit and the manager Rosemary was amazing, she took her time to show us various units that would accommodate our needs and was able to save us a lot of money because of this . Rosemary thank you so much for the help we will recommend this facility to anyone.

Staff was lovely!! Rosemary and Roxy were extremely and the facility is very nice

It was all good an Bobby was very nice an Kathy an Joe thanks to all. The move from west palm beach to new port richey was made very easy thanks again

There has been a wonderful transformation to the property. They now have climate controlled indoor storage, boxes and packing supplies if needed.

Great place, with friendly Customer Service! I'll be with them for a while, and will probably need another unit. I would recommend them to anyone I like, and maybe half the people I don't. But only so there's no chance of me running into them.

Great price. New, clean climate controlled facility. Front desk service was excellent.

Cathy did a great job for me especially being out of state went smoothly

Cathy was great! Very helpful.

It is an OK place, not very organized, office is in a container unit, construction going on, construction crew yelling at customers for getting in the way because no place to park, no bathroom's , no hand carts on site and just mismanaged. The gentleman behind the desk did the best he could with what he had to work with but was left in shambles himself and office equipment not working right for him but he was super nice and that's the ONLY reason I am giving 4/stars

Cori was super helpful with helping me price out units to fulfill my needs. She went above and beyond in explaining all of the extra options I could get along with the unit.

Great!

It was very confusing trying to find the actual storage buildings that are open. The lady that was in the office trailer up front was inside while we were right outside the window getting our stuff we r storing out of a vehicle, clearly confused and needing help. We were calling the location and no one would answer the phone even though the chic that was working there was sitting behind the desk. When I finally figured out where the office was, there was so much construction going on it's hard to tell where anything is, I asked the girl if she had a cart or anything to make moving our items to the unit she told me that the cart had been stolen so there wasn't any. After we put all our stuff into the unit and we're leaving we saw the employee riding a golf cart right to the area we had just left!!! So she had a golf cart to ride to the back of the property just so she didn't have to walk but I guess that same golf cart wasn't available to help new customers get their heavy items all the way across the property?!?! On a side note there was enough room on the golf cart for all our items and 2 adults to ride comfortably through the maze of construction equipment and fencing!!

The ceiling was leaking, ruined some of my belongings had insurance it was a complete joke worse storage ever

Cori is a fantastic helper, she helped us so much with telling us information. She was fantastic, amazing, and wonderful!

The girl working gave me all the info i needed and was kind about my lack of knowledge.

Pushy, “oh we only have one spot left at that price” failed to mention majority of facility on State rd 54 in NPR is under construction, difficult to get in and out, especially with a truck and loving trailer, fail to mention for a/c units there is a door about 3’ wide you have to get your stuff through as well as a long 4’ wide hallway to get your stuff down and oh by the way, the power is out due to construction. None of that was mentioned when property manager called. Oh, then property manager was nice enough to say it’s the last building, then took off, didn’t even bother to make sure we found the small side door leading to the dark hallway... what a joke and now waiting for a phone call back about a refund they have audacity to send me a bill showing balance due....we never even moved in, didn’t make it down long dark hallway 🤬🤬

Cori was amazing she saved me so much time. She was so helpful answered all my questions and I booked my unit in no time. Thank you Cori . YOU ROCK!!!!

Very friendly corri was a sweetheart and very professional will recommend public storage on 54

Relocated to Florida from Connecticut and our belongs and furniture arrived before our home was finished. We used this facility 3weeks later we go to the move our stuff and it’s infested with roaches and we had to file a claim with there insurance company. Worse experience

Very kind. Keeps me up to date when I'm due

She was very friendly and knowledgeable. Took me to my space, and made me feel comfortable.

Terrible place, falling apart-couldn't get to my storage due to construction being done so I left! Watch the prices too...

Carie was very helpful and prompt responding to my online reservation. Facility is remodeling or adding storage so a little dusty but no big deal. Unit was clean. Pricing is very good from what I found in area.

This is the second time dealing with Danielle at Public storage. I can't say enough how knowledgeable she was on the space I needed. An amazing experience and a joy to work with. Thank you Danielle. You rock.

Corie was extremely helpful in helping us get our storage unit! She even stayed a little late past closing time to male sure we could make a final payment and get out of our storage unit to move into our new house. Thanks Corie!

Cori at the 54 location is awesome , she went out of her way to get my monthly payment lowered Thank You so much you are Awesome .

One of the worst experiences moving ever.

Esta terrible y la entrada ni se ve 🤨🤨🤨

I pay insurance it says climate control it is not at all really really hot it my storage terrible

I would just like to give a great big thank you to Bobby. I had a maintenance issue with the unit I was in, and was also running out of space in the current unit. Bobby was able to address both issue quickly and made the change as stress free as possible. I appreciate that Bobby made sure the customer was happy. I was thinking of moving from this facility, now I will be a life long customer. Thanks again !!!

Clean storage units in a safe secure atmosphere.

Great. No complaints.

Joeleen was amazing and very helpful! I recommend this storage.

Good basic storage. Drove by today and the office was torn down. I hope the storage units aren't next . I think it may be a major remodel.

Joeleen was super helpful when setting up to rent the storage unit! You need a password to get in and out which makes me feel a little safe about keeping out belongings there. But beware of the $24 “activation/ authorization fee”.

Customer service is nice clean storage unit and hall

Joeleen is always very helpful and always kind and very welcoming keep doing a great job! 👍🏽

When I first moved in was not told of all the added fees that needed to be paid upfront- lock needed to be on the unit even if there wasn't any property in it (I had a lock I was going to use once I brought my things but didn't have it with me when I stopped in to finalize everything and was never told that i needed one right then) also never told that I needed to purchase insurance at an extra cost - specifically asked when I called how much money I would need that day and ended up spending twice as much as I was told!!!!!! Also then the rate I was told would be my monthly rate- total being charged each month cause I specifically asked so I would know - ended up being $20 more than I was told when I called. Office staff was so nonchalant and didnt seem to care about customer service at all. Now I am being told I have to vacate my storage unit because they decide its a great time to do construction during a global pandemic where people have/are out of work for months - therefore causing me to spend money that I do not have due to this pandemic to rent a truck/movers to move my things, find a new place to store my things and they are not prorating my monthly payment when I'm leaving in the middle of a month. That is horrible business practice!!!! DO NOT RENT FROM THERE!!!!! (Was then told is I had my things out by the 20th they would do something about rent return - we will see if that actually happens!)

Doubled my rate after 3 months. Roof leaks, did nothing about it for over a year. Then kicked me out to fix the roof. No discount, no help, no offer of another room, no offer of assistance to move. Absolutely the worst storage I've ever had to deal with. Employees have a bad attitude. I'd strap stuff to the roof of my car before I'd ever use or recommend Public Storage.

I originally gave a five-star review because they had asked me to at the office in return for getting the only climate controlled spot they had available in the size I wanted. However, I had talked to someone in the office the day before and they asked me if I wanted them to hold that space for me, which I told them I did. When I returned the next day after the space was cleared out by the previous tenant, they said I did not have a reservation, but worked with me for me to get the space that I wanted. It should have already been reserved for me for starters, but I had nothing but trouble and aggravation with this location. For one thing, they are doing millions of dollars of renovations on the site, but only keep one lousy $20 cart available on the premises for tenants to utilize. There is no assigned spot to return it to, and you never know where it is on the premises at all whatsoever, you just have to keep walking around a lot hoping you run into at some point. One day I had to go through all four of the exterior buildings from one end to the other through all of the hallways of each entire building. Then, when they are preparing to do the renovations on the site, they called several times in addition to the email that came from corporate informing all of the tenants of the work to be done and that all of the units were going to be demolished. They were pretty much harassing me to get my stuff out and I had already told them that it would be out by July 1. Then, when we showed up to the unit to get everything loaded, there was no AC in the supposedly climate controlled building, no one knew where the cart was in the office, and their nonchalant attitude was quite indifferent. They actually told me that they never know where it is and that the one card they provide for all of the units on the lot that is making enough money to do millions of dollars in renovations is a "convenience" for the tenants. Well, I can tell you it's not too convenient to walk around a lot in the beating sun for an hour looking for their cart that they can't keep track of. Of course, the worst of it all was that when I called the district manager to complain about the fact that there was no climate control in a supposedly climate controlled building, he was very nonchalant as well and said he was there the day before and everything worked fine. He said he would check on it and give me a call back and I never heard anything back from Manuel at all. I would say that you're better off to spend the money on building a shed in your backyard to store your stuff in than to waste any of your money here.

Yamara was very helpful and friendly.Great customer skills

Great place

I loved the convenience of renting on line but when I arrived with my moving team I needed to change my unit. Luckily Yamara was on the job! Despite some technical issues, Yamara was able to rent me the perfect sized unit, in the perfect location, and, my furniture fit - you guessed it, perfectly! The previous tenants had spilled some oil in the unit but Yamara assured me it had been cleaned and dried. Such dedicated and conscientious employees are hard to come by, Public Storage gets my vote because of her efforts, she went above and beyond in her attempts to assist me!

Well, after over 2 years. They finally fixed the air conditioning. When I first set up my storage unit I was told tjat the A/C was temporarily down. I've been down to Florida 7 times since then and the A/C has never worked. I was here at the end of April and the A/C was not working and there had been a storm and the floors were flooded. And, this company has raised the fees several times over the last 2 plus years. Can't say that I am impressed. You'd be better served to store your belongings elsewhere. I would have but, I was living in Washington State and working on a transfer. Very disappointed in Public Storage. And, I'm pretty sure they could care less. But, at least you know before you go!

They charged me late fees during Covid..they suck

The ladies that work at this location were very nice. I paid $1 and my first month's rent which was $41 upon my first entry there. They charge me an additional $15 a month for insurance. So my monthly payment was $56 a month then it went up to $72 a month and had I stayed longer it probably would have went up to $90 a month because they charge me that when I showed up two days late. I hate this place. And I think the insurance charge is a big rip off.

Kelly was truly one of the best people I've ever dealt with in any business ever! She went above and beyond to assist me with a challenging situation. I was so grateful for her help today!

Public storage. Average prices for storage facilities. But what sets this place above the rest are the employees. The employees are what make or break every company. Now at this place amist all the corona pandemic all the employees here were ever so helpful and friendly to my every needs. Now I’m not your average storage needy customer and they catered to my every very special request. I needed the largest unit, then I needed to downgrade, then upgrade again, and every time the employees helped me with a smile every time!! Great place love it here!!

Friendly service

KELLY was amazing help here today and offered everything I could’ve possibly needed for the unit ! GREAT HELP THANKS:)

Thanks Kelly

Kelly was very helpful and friendly. She makes me want to come back again. Thank you Kelly!

Kelly has great customer service she had an answer for all the questions I had in mind to ask her.... KEEP UP THE GREAT WORK!!

Customer service is horrid and the workers are rude... Wouldn't recommend using this property for storage.they also jack the prices up to horrid pricing every year.

Very good people yamara

Prices are least expensive around. It's old but works for what you need.

Kelly and Jasmine were super friendly and helpful. Happy with my storage rental process

Give people more time to get out

Omg never met anyone like Kelly at public storage on 54 that knows what she is doing sweet and to the point kind as well .

Rude staff but clean storage.

Awesome place. Go see Jasmine for great service.

Jasmine was outstanding

Very polite my name is Shanell Portrum and my experience with Jasmine was quite pleasent

Eh

Secure, reasonably priced

The person in front desk dont like to help 1st time customers

Easy online set up. Friendly and pleasant staff!

Stopped in to check out the units. Kelly was very helpful in showing us around and finding the best option for us and helping us in getting it reserved. Facilities look well maintained and secure.

Kelly gave us a fantastic deal for a storage unit and was extremely helpful in getting us the best option for storage. I highly recommend coming in person and seeing Kelly!

Kelly is fast and helpful thanks 😊

Bad customer service poor security and terrible management .. Friday night went to drop off my company vehicle I was exiting the storage on my personal truck and got a flat tire because a huge hole that had no visible caution cones or warning signs call the management spoke to Many explain the situation And advise of the cost of my tire which is $295 he told me that he can only cover $40 for the damage. Still today a few days after the hole has not been patched or covered no caution sign or warnings. Two days later my company truck got hit. Here I go again and call Many the manager he said that it was not there responsibility and that they couldn’t cover the damage. I asked for a camera recording to see who hit the car and they advise the cameras only point towards the gate. Im not sure what they are waiting for, maybe a bigger incident. When I decided to store my company and recreational vehicle at this place I was looking for a safe place to store my belongings at this point I notice that it was a wrong choice.

Kelly was awesome helping me out getting into the right unit! Super knowledgeable and friendly.

Kelly and jasmine is very helpful they helped us find great prices for big units thanks public storage

Kelly and jasmine was very helpful and kind thanks Public Storage if i could give 10 stars i would great prices at this location

Good friendly service Kelly and Jasmine

Yamara Lopez went ABOVE and BEYOND to accommodate my needs, I was very appreciative of her willingness and professionalism in making sure that my needs as her customer were met! BRAVO!!!

Hot, dirty, and smelly.

Very friendly staff!

Kelly is very helpful and fast she got me in and out and she also gave me a great deal on box’s if u need a little help with moving come to Kelly.

they raise your storage fee whenever they want and make up some reason why.Then when you tell them you want out they put a lock on your unit so you cant get your stuff until you pay a month ahead

Great storage facility and great customer service.

Kelly is very helpful

I had an awesome experience, Kelly was very helpful and people friendly.. Definitely will be recommending this place to family and friends.. Thanks Kelly

Kelly has been an amazing help! Very quick and simple to get exactly what I needed. ☺️

Kelly is amazing and very helpful

Dirty

Its ok

Cathy was exceptional. Friendly and professional. She was very knowledgeable and helpful. She is a great asset to your organization. Enjoyed doing business with her.

It’s an awesome experience the staff here is always helpful and willing to go the extra mile for customers

Super friendly great service

They do everything to make the customers happy

The lady who helped me is very nice understanding.. Great people

Manuel the DM took great care of my storage needs he was so nice he and considerate.

After discussing some issues I had with Manuel, the regional manager, they took just a few days to rectify the problems I had, making everything right by me. Manuel was very considerate, working hard to solve my problem and I am happy to be storing my belongings at his property.

Kelly has great customer service and she's knows her job shes is awesome !!

Came in to pay my dads bill and Kelly has great customer service she’s was extremely helpful

Kelly was helpful she waited for me after 6 pm and she was very helpful and patient thanks public storage for Kelly

They raise monthly charges w/O notice to customer,shame shame!

Kelly is beautiful with a excellent personality thank you public storage....please hire more people like kelly

Kellie has outstanding customer service. She is great at her job

I came in one day last month to pay on my mom's storage...Kellie did a wonderful job helping me

Cathy the property manager was excellent. She was extremely helpful, courteous, timely, and friendly . She honored our online price and made this process very easy for us.

Cathy has great customer service skills. Cathy is very helpful and polite, she has a great additud. On a scale from 1 -10 she is definitely a ten.

We've had a great experience under Cathy. She was excellent and had perfect customer service.

Kelly and Cathy, always a great customer service and the units are always clean, never had an issue. I recommend it to anyone who has valuable items

I have been with this public storage 25436 on state Rd 54 in new port richey fl for over 11 years. They have been great. Easy to work with and cathy was extremely helpful. The only reason I had to move out is only because moved a half our further north. Thanks to a great team especially cathy.

Kelly and Cathy are great thank you

Cathy and Kelly are very friendly and easy to work with. Great facility in the NPR area, would recommend 10/10

Came here with a friend on a rainy Saturday afternoon with a problem. The ladies in the front office (Kelly and Cathy) were very friendly and were able to help us out. They were very friendly and courteous and were quick to service us. Seems like my friend was helped out and feel very good about this place!

Cathy and Kelly, are the greatest they helped me in adesperate need of a storage and made it happen smoothly. Great employees of Public Storage. Highly appreciated .

Are the hours to get into your unit the same as the office hours of 9:30 am?

The property manager Cathy was extremely helpful and friendly! The property is clean, well lit, and provide all the things you need for moving.

Great people great access,

Ms.Cathy was very helpful in any way possible ...she really made my day Today Awesome customer service thank You

Cathy is wonderful showed me different units but once she showed us a climate room and it was just perfect. Always friendly.😍

Cathy was great

Just signed up today. Very friendly service

I honestly do not remember the woman's name she was taller and i think blondish hair. She helped me load something ontop of my car so i wouldn't have to nake another trip.

They charge for the whole month when you only need it for a month n 7days so got charged 2 months. They will still your money.

Cathy is wonderful to work with. Hey knowledgeable and helpful. Great location for me.

It was easy to go in and make a payment. Jeanette was very pleasant. Thank you!

Great experience Cathy is awesome!

Cathy is super sweet & thoroughly goes over all of the information you need when it comes to storing stuff properly & the grounds are nice & clean as well !! They have locker sized storage spaces too for small stuff that you just need out of the way.

Staff was great, Ken is awesome really helpful goes out of the way to make sure you are taken care of! Highly recommended!

Anyone know why a New Port Richey Self Storage panel van has driven pass my house seven times so far since about 10:00 this morning? Kind of strange don't you think?

Ken help us a lot today he was a great help

The place is great! The staff are excellent! I felt very comfortable storing my belongings there. Hueyretta is very friendly, knowledgeable and helpful! UPDATE: I moved out 3/31/19 and came across some issues, but the manager there, Cathy, went out of her way to help me out with these issues and avoid extra charges. I will definitely use them again for my storage needs!!

Cathy and Kenneth are professional and friendly and welcoming !!! Would definitely rent here again !!!

Very friendly and helpful staff

What a great experience I had here. Cathy was so friendly and helpful. Units are very clean and spacious for the price. Cathy really made my experience exceptional. She is a true asset to this company.

Great price

Best prices around love it and so much space couldn't ask for anything lesss

Very nice workers lots of room for stuff

They helped us out today and saved us a lot of time! Definitely recommend

Ken was amazing and very helpful, and Cathy was super sweet! They explained everything about the pricing and fees. Everything was upfront and easy. Glad we will be renting here for our storage needs.

Dont move your things here unless you plan on moving the last day of the month. They charge you full price for the whole month even if you move out on the 2nd like we did. We went to get our stuff yesterday and when we opened the shed, part of their roof was caved in on our things and my leather couch was ripped😡 Ive never had a bad experience at a storage center before and will never recommend public storage.

The price was affordable actually the cheapest around . Cathy was great she helped us from the beginning. She was very polite courteous and very helpful.

Ken was very polite& helpful made sure everything worked before we left

Fast, friendly, respect full!! Ken was great! Glad I chose this location!

Ken was great and he was very helpful. I would recommend this storage. Great customer service!!

Ken is great,helped me out a lot,I came in at the last minute,and he really took care of me

Very nice storage area. We have used this storage previously and it was ok. However, when we came in this this time there was a new face. Mannie is great and very helpful.

Thank you for the fast friendly and affordable rental!

Very great service

Cathy and Ken were very helpful very kind and made my visit outstanding good people I would recommend anyone to their facilitie

Cathy and Ken were great they really helped me a lot I recommend to also who need to rent spaces

Ken fantastic on his game

Cathy the property manager does a great job at assistance with questions or concerns regarding this facility.

Excellent service

Very pleased with unit and service by Ken and Cathy. Would recommend facility highly.

Low prices for storage uses.

Very polite and efficient.

Kenneth at store #25436 was so helpful! I'm the most indecisive/meticulous person in the world and he was so patient.

Bonnie was wonderful, helped us through the whole process. Would recommend this facility to everyone.

Bonnie was warm full of smiles and made the whole process outstanding.

Bonnie is very pleasant and professional. Past managers have been so horrible nice to see this wonderfup change

Bonnie was amazing and brought a smile to my face after having such a horrible week.

Nick and Cathy were awesome!!!!!!!

I recently went in a couple of weeks ago on the 2nd and the young lady Chelsea not only helped me purchase exactly what I was looking for but provided me with excellent customer service. I will definitely be going back for my future purchases and highly recommend to everyone.

I have a 16 foot kayak. Do you have a place for it? It does not have to be inside. I would place it on sawhorses and chain it somehow. Thanks. RN Teare

How much would the smallest unit be for this month of November

Nick was very friendly and knowledgeable.

Price was good location is great they were very informative very helpful like I said I got a 10 x 10 for 80 $ a month but it is hot inside the storage units there's no Breeze no air at all it's stifling so don't plan to spend a lot of time there and the parking can be quite problematic sometimes I think it needs more parking so those are the only two things I would warn you about otherwise it was a great experience

Came in just to see a few unit sizes the other day and was greeted by Chelsea, she was very patient and friendly while we went to see a few different units. Although I'm not ready to rent I will be coming back to this location at the end of October to store my belongings. I highly recommend this staff as they are very knowledgeable about their products and your storage needs! will be back soon!

Ask for Nick, Nice guy... very helpful

Had a great experience.renting with public storage.manger many and staff. Was great.would rent again.thank you.see you soon.

In my desperate times of storage needs this facility was very welcoming, professional and of coarse the BEST PRICES IN THE AREA : ) They helped me through a tough time. Thank you for everything!!!

Prices are ok. just be aware that if you don’t get a unit on the outside you will suffer. The inside units are ok as far as being kept up, the problem, you will die in there. There is absolutely no ventilation. No air movement of any kind. There needs to be some sort of powered exhaust system in there because it is flat out unsafe.

Friendly staff with excellent service... would definitely recommend it. Thank you Nick!

Sandy ,was very Helpfully and Meet our needs .She was very informative and patient with all the different Calls we’d made .But at the end ,it all worked out !

My son keeps he's 1950 collectable cars there

very nice and polite staff and the facility is pretty secure. The staff take great measures in protecting individuals privacy and are availble when needed. When ever you call the manager Sandra is good at asking all your questions in a moment's notice.

Storage shed cleaning

Very nice and helpful ppl..Ive been a customer for over 10 years. Love when they run specials like $1 for the 1st month or 50% off

Sandy the Property Manager is very helpful, very nice and she is the nicest person person to work with. Highly recommend!

Sandy was amazing the property manager was excellent and I highly suggest their storage here

Came in to shop storage facilities and was met by Sandy. She informed me of the special holiday celebration rate and when she said it is not just an introductory special for the first month but would be my regular monthly rate, I was sold. Great rates, friendly and knowledgeable service. Sandy was congenial and accommodating!

She is a great woman and easy deal with good person

Sandy is awesome and very friendly.

We had an awesome experience at Public Storage. If it was not for Sandy, the property manager I wouldn't have known what to do. She was full of answers and more than helpful!

Great customer service from Sandy, the property manager!

Sandy the property manager was a great help.

Rented from these folks for over a year and always had great service. Good people. :) Here's hoping I won't need to but i have to I'll definitely be back.

Keep up the good work ♥️ great customer servicee I recommend this storage.

The Property Manager was very friendly and helpful. She tried reall hard to make sure the unit I was going to rent, was accessible and the size we needed. Awesome customer service. Will definitely rent again. If needed

Sandy, (property mgr.), was great. She explain the details on signing with Public Storage, payments, insurance, etc. She is very friendly and professional. Yes, I would recommend her.

Excellent customer service and would highly recommend this place. The property mgr. Sandy was such a delightful person to deal with, great personality and very helpful. Thank you!

Very accommodating she took care of me great business!

Valerie is Awesome!! Helped me with everything I needed explaind everything in detail answered all my questions. We need more Valerie's in this world!! Thank you again Valerie at Publix storage for helping me find the best fit for my needs.

Amazing customer service by Sandy, the manager. She gave such a detailed explanation and made sure to tell me all of the options available. Her personality was such a ray of sunshine! I would definitely recommend this location to anyone who is looking for storage. Awesome experience thanks to her!!

What a great experience. Sandy was so helpful in finding us a storage unit. She made alot of suggestions and we ended up upgrading the size we were originally going to get. Great place

Man was very nice

Sandra was very helpful and professional awesome experience thanks

Nice people, really business like and I like the new computer system

Sandy A is always friendly and helpful!

Property manager Sandy A was exceptionally professional and friendly. Made my moving experience a breath of fresh air. With all the stress that comes with moving, she made it all very simple and made sure to help me get the best size for best price available. I definetly recommend this storage facility to all my friends and family.

A true service to customer, Sandy the Property Manager is the dream interlocutor for a client... I'm french and she took the time to explain every detail and took time to show me the storage... She made this step for me much easier. Merci Sandy

Very helpful and made everything so easy!

Sandy A., the property manager, is very personable and easy to work with. We have rented a unit at this location for 14 years and have been most pleased. The service, location and security are all top notch. I highly recommend this location to anyone seeking a storage facility.

Very helpful. Super friendly

Sandy was amazing! Helped me out from the minute I walked in. Super friendly and easy to work with. Showed me everything I wanted and more.

Awesome experience. Sandy and Valerie treated us like family! They made what is a difficult time, moving, just that much easier. We appreciate the upbeat attitude and knowledgeable assistance! I will recommend this place to everyone I know!

Nice and friendly. Sandy was a great help, she went out of her way to answer my questions.

Very helpful and nice

Best experience I’ve had at any public storage. Sandy is very caring and attentive to your needs with a professional attitude. She answered all the questions I had with no hesitation! The facility looks like it is maintained well and is equipped with all your storage needs! Thank you for the wonderful experience!

In all my years of dealing with public storage for all of my moving needs boxes, tape , locks, dividers, ive never been in and out so quickly. Sandy was a great help, very personalable listened to everything i needed before giving me advice on how to make the process easier, i even set up auto pay all within maybe what felt like 5 min. Made me day alittle brighter, after all the moving around great work ethic, went to show me a couple units and while back there she cleaned up some things lying around, great attitude to have as a employee to maintain your work space clean, while being attentive to your customers. Thanks again guys cant wait to come back.

I absolutely LOVE this storage unit. The property manager Sandy is very down to earth and understanding. She isn't afraid to come out from behind the desk and get hands on. We had an unexpected death in the family and fell behind on payment. When i called and explained the first thing out of her mouth was "are you okay? " She took 10 minutes out of her day just to be a shoulder to cry on. She made me feel like family. I will never go to any other storage unit and will always recommend this one.

Sandy from the NPR STORE is so easy to work with she is a jar of awesomesauce

Sandy is very nice she answered all my questions every one should rent from Sandy units

I've been with public storage for 2 years and I can say that the property manager Sandy is one of a kind she knows how to answer all the questions and has helped me throughout my moving experience tremendously I recommend this public storage for anyone and everyone that's looking to store their things great place to store your items prices are great Services great always a smile

Sandy Thank you so much for your proffesional approach to clients. Great service!

Sandy was so helpful with everything today and she was very nice.

Sandy was a sweetheart very kind nice place clean and easy to get to nicely priced it was a very nice a pleasent experience

Miss sandy was so sweet and helpful the storage was clean in and out not far from my home easy to get to

Nick and Sandy are great people; very friendly and helpful. Highly recommend this property!

Storage units

I had to go in to take care of a payment and get everything taken care of to move out of my unit and Sandy was very very helpful!! She made everything so easy and took care of my needs quickly!

Sandy was vary sweet and helped me with everything .

ALWAYS a great experience!! Helpful staff, especially Sandy, there is not one question she doesn't have an answer to. Much greater experience since she took over.

Sandy was great she was a great help getting my storage I give her all tens

Super Clean, Awesome Service, Very understanding toward your needs. I really recommend this storage is accessible and in a great location. Thanks Sandy!!

Thank you for all your help Sandy You have gone far and be on your job for me. You have made this move easy. Thank you again.

Great prices! Spent days calling places all around New Port Richey and they have the best rates around

Sandy and Valerie were accommodating knowledgeable, and personable. The transaction was smooth and easy because of them. An affirmation of my decision to use this facility. I am confident my stuff is in good hands.

Review from a year ago: You rock! ^-^ May God continue to bless and keep you. ^-^ Multitudes of blessings in Jesus name. ^-^ Updated today, February 6th, 2018: Still 5 stars! ^-^ Nick and Sandy at this location on 54 absolutely are incredible! They answered ALLLL of my questions, and with constant smiles on their faces. Both Sandy and Nick have impeccable customer service skills. Very friendly, and funny too! ^-^ They made me feel like it was a home atmosphere, rather than a business, just cut and dry. When I was cleaning out my storage unit they were very patient and always made sure that I was okay. I will forever be grateful that I was able to store with them. They made my stay much more pleasant than I expected. Thank you, Nick and Sandy! ^-^ May God continue to pour out His blessings on you both, and may He keep you from all hurt, harm and danger. ^-^ Oh yeah, and you both ROCK! ^-^

I am in a wheelchair and the storage facilty has no ramps. Sandy and Lori went out of their way to assist me to see the unit and complete all the paperwork in the parking lot because I could not get into the office with no ramp available. They were kind and very helpful getting my unit ready to move Into the same day . The property no is 25436 and I highly recommend this storage facilty

Sandy at SR54 location (property number-25436), is GREAT!!! Very informative, patient, & friendly. Feels like you're dealing with FAMILY instead of a BUSINESS🙂