Public Storage Self-Storage Units at 1801 Hypoluxo Road, Lantana, FL

She helped me out I was really satisfied

Awesome!

Drew Was a help helping me find the right size and price.

I rented an outside spot for my boat, i was reassured the property was safe. 5 days later, my boat was robbed for $1200. In electronics and my wire harness was cut causing $1387. In damage, because there gate was broken for 3 days. When I went to the office, the person had a picture from when my boat was robbed from the day before. He said he meant to call me. I asked for the security camera footage, he said he would call me. He never did. In my opinion the security is terrible, and the staff could care less. I would not use.

Drew was very helpful in helping me find the right storage that fits my need. Great customer service

Jessica & Peter were beyond helpful during my moving process! They were both extremely knowledgeable about the storage units and they also demonstrated the sizes of the appropriate unit that I needed!! HUGEEEE THANK YOU !

Great customer service very helpful

Peter and Jessica were very helpful and friendly helping us sign up for a new storage unit!

Drew was excellent & assisted me in making my move process super easy! 10 / 10 service!

Drew and jess are great. Very helpful.

Jessica was great with helping me. Awesome customer service….

Great help and great customer service from Drew and Peter!! They helped me with a little snafu with a unit, made sure the unit was good for me and helped with completing the rental setup! Great location just west of 95 at Hypoluxo, easy access, and in/out at secured gate is a snap when using the Public Storage app!!

Bad I would never rent there anymore. I vacated my unit on the 29th of the month I removed the lock on the 5th of the which is the last grace pay period they still wanted to charge me the whole month that’s a ripoff. Not even as a courtesy… they still refused to wave it… that’s crazy.

Above and beyond. The best service in Palm Beach Cointy

Thank you Drew for helping and taking your time and explaining everything. And getting me into the right unit size.

Thank you drew for sentina up the App on my Phone.

Drew was great! He was very helpful finding me the right space.

Drew and Peter were super helpful with my reservation! I came in completely overwhelmed and confused and I’m leaving calm and clear with a really good solution!

Drew and Peter was very helpful.

Peter and drew thank you for helping with the app on my phone.

Thank you Peter and Drew.

Drew was very helpful and explained everything.

Drew and Peter were great and very helpful. Explained everything in a timely manner.

Jeannie and Drew are great very helpful.

Jeannie was so helpful. I definitely recommend

Drew was super helpful and informative! Great service!

Had an awesome experience with Drew. Explained everything in detail and helped us get the best space possible. Would recommend 100%

Drew and Jeannie were terrific today assisting me with my @publicstorage rental today. Thank you both!

Jessica was so amazing!!! The only one that has been extremely helpful and caring after dealing with over the phone customer service. Very dedicated and helpful employee.

Jessica was AMAZING and very accommodating today and she made the process very smooth and easy

Jessica was so helpful throughout the process of me changing over my storage unit. She even helped with the cleanup at the end!! Thank you so much Jessica!!!

Drew and the crew at Public Storage on Hypoluxo were so helpful and courteous! I’ve been with them for some years! I would come back and do business here again if needed!

Jessica and drew were both very friendly and helpful. Helped my mom and me get out storage with no hassle there service was AMAZING

Jessica was a great help. She was busy with an auction but still answered my questions and got me registered for my new spot.

Drew was awesome he helped us out a bunch

Jessica was super nice, very helpful and efficient in assisting me with my storage unit needs!

Plenty of storage space available different variations and just to be known they do close earlier than 10:00 p.m or 11 p.m like they used to. for a late-night entrance you have to have your keypad code either way in or out do not go past 9 p.m cuz you will not be getting in.

Drew was great

Drew was great!!

Drew was awesome

Drew was great very helpful.

Drew was very helpful.

This storage unit location is infested with rats. I have personal belongings that are in the climate control section and have been torn up and eaten by rodents and pee stain on my wedding dress, etc. I don't suggest storing any belongings that can be damaged by rodents at this location.

Items in storage for about 6 months. Looked like they been in here for years. Rat foot prints left on bed frames, ended up throwing away most items. After I moved out they still charge me for unit too. App is always giving me issues when trying to enter the gates. Nobody at the office has ever answered my calls all the times I’ve called since renting a unite, and when I come during business hours the office is empty and locked. Don’t expect any help for anyone. Clearly this place is just gross

Thank you Kimberly for being extremely helpful!! :) I appreciate the time you took to help me out with my account and unit!

Patricia helped me with my app and Shonta is always nice and calls me so I'm not late paying my rent. Love it here!

Thank you to Shonte who is always so kind and helpful. 2nd time taking a storage at this public storage in Lantana because of the the great customer service.

I reserved a 10x30 space at this location. I couldn't believe what I saw when I opened the door. This place is rodent infested and an absolute dump. Rodent droppings all over. Not to mention the whole area full of nails and screws. If you leave a car or RV here, kiss your wiring harness goodbye, the rodents will eat them causing thousands in damage. I have units in other locations and there are no issues but this location at 1801 Hypuluxo Rd Lantana, FL is like nothing I've ever seen. How can they, with a straight face, rent to people. They reply" thanks for bringing it to our attention. How about since I never used the unit saying " Thanks, we would love to refund you the &400 you paid for this dump" I still haven't heard from them after being promised a call by the area manager. Now they are still trying to collect a months rent from me. Still no refund except for the $20 lock. Stay away. I advise that the area manager take me off the collection list because I'm not paying either way.

Rats damaged my property, I moved out on the 4th and they won’t give me my money back that I paid on the 2nd.

Shonta is wonderful

Clean facility. UPDATE: for 2 months have had a horrible experience with the on-site rep trying to regain access to my unit. It's best to make an appointment if you want to speak to anyone even though office hours claim to be open from 9:30am - 6pm

STAY AWAY UNLESS YOU WANT YOUR THINGS DESTROYED BY RATS. After leaving some items here for a couple of months, I stopped by today to retrieve some items and found animal droppings. I called the front office and the staffer said it was from rodents and provided no help but a nasty attitude. They expressed that this an issue that they have and provided no recourse. FRONT OFFICE STAFFING IS TERRIBLE AS WELL AS CORPORATE. I’m not sure if they’re aware but rats carry diseases.

So far so good.

Customer service was excellent.

sexy front desk girl that was super nice and knowledgeable. I'll be telling friends about this place

This public storage is very accommodating and kind. It is definitely on a very run-down premises. But they go over and Beyond to try to help their customers feel safe secure and have their items managed to the best possible caliber. Very nice people work here. Please don't expect the premises to be five stars. But the people are definitely five stars

Shonta was very nice and helpful in making this a very easy and fast process to rent my storage unit

Great customer service

Shonta was very patient and getting my app working .thank you!!

Shonta was Great!!!!!

I would like to thank Ms. Rosie of Public storage fir her great service and detailed information on the rental unit I rented. She was very helpful in the was of explaining how the rental process went, and her kindness was so pleasant. Thank you Ms. Rosie

Locally managed is always GREAT! For past 11 mo. I've always encountered Friendly and very accommodating personnel. Open 7 days and renters allowed in property after business hours up until reasonable times.Property managers available onsite.They use convenient extended business hours.Location is PERFECT for I95 ACCESS in literally 30 seconds!! I rented my specific unit with no A/C,so just beware if you are working in this type of unit, it gets quite hot,quickly, when working+moving stuff.Be sure to Bring drinks/prepare to sweat if you're going to be working for a bit. Right next to a new WaWa with good food and nice folks working there.

S h o n t a and maquesta, we're both very helpful very pleasant and very knowledgeable about their job I appreciate the help

Very fast and professional experience

Great storage place, units clean and gated. Pricing is somewhat reasonable

Good spot, prices.

Shonta make the a great experience

Shortage was of sunshine

THEIVES, Don't waste your money at Public Storage. They advertise a price, tack on 50.00 worth of fees and taxes and then don't tell you, that you have to pay a prorated amount so that you pay monthly on the 1st every month regardless of your rental date. Even if you move out they will keep your prorated payment. They do not hold accountability or responsibility as a company for their poor business practices, policies and terrible customer service. This is for both corporate and the location itself. BUYER BEWARE: Location is infested with cockroaches and mice. My space had mouse bait and holes in it as well as dead and living roaches present. I only rented less than a month and they were already moving into my temporarily stored items during a move. Go somewhere else.

Great customer service

Shonta was most dope! Excellent service and communication!! #delraydudeapproved

Shonta !!!!! Was Fantastic and very very helpful.. My check in was Super easy

Drew was a great help. He took me to my interior unit because I couldn’t tell where it was from the street. He was helpful, knowledgeable, and nice! They didn’t have dollies for use since apparently people keep stealing them but for the price I take that as the price of doing business.

Shonta and Jess! has amazing customer service! Wonderful ladies

Shona was very professional acknowledge me right away . Definitely great customer service very satisfied

Shonta is beyond excellent she really need a raise!!!

Handled extremely well. Young lady could multi very well would rate her and the entire experience 5 plus stars.

Abril was wonderful very helpful quick and efficient the whole process was smooth and easy I definitely recommend coming here Abril service was amazing!!

Drew was excellent

Shonta was great thanks

Arrived to property to get parking space for trailer. Latycha and shonta were so helpful with finding me the right space for a great price.

My mommy left a note on the window

Gess was absolutely amazing today, she was very helpful with me. She is the best customer service i never meet. The service was great. I made a good experience with her and i would like to recommend this place to anyone.

The guy Drew that works there was very helpful and friendly. It made for great service and a good experience. It was my first time having to get a storage unit and it was made painless.

Harolynn was amazing today thank you!

Shonta was great.

I appreciate the personal attention , the people there do to help my needs .and air conditioning in the unit. Thank you for your help!

This specific facility is close by which fits my needs and I got a great price, facility is clean. The staff Shanta and Drew were great. Shanta was extremely knowledgeable and professional she explained ever detail i had before I even asked. The entire process and visit was great and staff made me feel very comfortable. I would recommend this facility to anyone. Sincerely Christopher Robinson 🙏

Great experience

Fast, clean and convenient.

I initially rented a unit that was too small. The staff were incredibly patient and helpful aiding me to find a larger unit. They guided me step by step and the transition to a larger unit went very smoothly. Public Storage is very lucky to have such wonderful employees. Thank you again. Jeff and Nitza

Had a great experience with mike and the district manager jeannie. Will reccomend to others.

Went in to rent a unit and was in and out of there in 20 minutes thanks to Shantae! Ty!!!

The Girls at the front desk were awesome!!! Way better than the 800 customer service

Sandrine and Shonta are the best! Great customer service!

These girls are great! You should really keep them on the team!

Loaded with mice and roaches

Used to have security guards, which was halted during the pandemic. Can't help but feel that they have realized they can save money and, while everything else is getting back to normal, there is no longer a presence past the normal business hours. After a dead car battery cost me to be late leaving, the gate would not open instead prompting me to call a toll free number which in and of itself is a potential problem for someone who doesn't have a cell phone but luckily I did. The downside? I waited on a loop of music for over 18 minutes, just long enough that I was about to hang up and try again, before someone answered and prompted me to email them a picture of my license plate so as to depart. The representative was very polite and that I appreciated, but I can't help but think that there is a problem that one could potentially be trapped inside of their gated confines, potentially during an incident of bad weather or God forbid, during any other sort of emergency. Just seems like a recipe for disaster eventually, hopefully this is realized before that disaster takes place. Bring back the security guards that we are paying for!

Great job!!!

Sandrine was so helpful and was able to get me going quickly. Great customer service too!!

Sandrine and Shonta are the best! Always here to help my every needs. Great women

Great customer service...Shonta was awesome

Sandrine helped me tremendously, she's courteous and professional! I love coming here.

Awesome customer service!

Very great service from Sandrine. Even though I was a little behind on the reservation she held it for me for one more day and even helped my find my unit ! Everyone here has a great attitude and easy to work with. Thank you !!

this public storage is so neat & has the best workers. was having difficulty finding the unit i needed but they helped direct me in the right direction. highly recommend .

Sandrine & Shonta are great ! Always made me feel welcomed & are very helpful . You should keep them around !

Sandrine was great !

Sandrine was absolutely amazing today. I had accidentally purchased the wrong unit online and she was able to quickly and swiftly transfer me to the correct unit. I’m very impressed with her customer service and I would highly recommend this public storage to anyone. On top of great service, the office environment was very COVID friendly. Rent from this place!

Awesome

Great workers in the office ! Wonderful personalities

Great Customer Service! Had to get my lock cut off and was directed to a great locksmith. Thank you!

The ladies in this office were so helpful! Answered all questions, showed me spaces! Highly recommended!

OVER CHARGED. I was moving on the first of the month. Out of the unit on Feb. 1st. I asked to be prorated for the month of February and was told they do not prorate. I have been a customer for four years and not even considered for any other options. I was forced to pay a full month. NEVER AGAIN!

Ciana was kind and helpful.

Great customer service !

Shonte was beyond friendly, helpful and I would highly recommend this location. Great staff and very clean professional facility. Thank you for a great experience. Karina

What can I say, it's a storage unit. Amazing place if you have stuff you want to keep, but not near you. I would advise getting a large outside unit because some of the inside ones are hard to maneuver through.

This place is a nightmare and a ripoff a couple days late on my payment and they sold everything I owned but before that they replaced the roof on the building and ruined everything of value in the place public storage is a joke

We had to contact Public Storage regarding a bill we received. Jequera was extremely helpful in resolving my issue. She went over and above with customer satisfaction. I highly recommend this location. - Sonicare Solutions, Inc.

The best place for storage in the area. Shonta delivers superb customer service!!

Exelente

Excellent customer service. She helped me with my reservation and gave me a lot of help. Thank you Labyron too. Great people

Lost precious belongings many years ago because I had missed my payment. They auctioned tens of thousands of dollars of my belongings for a few hundred dollars. I also had many precious family photos and items of significant sentimental value lost in the process. It was one of the greatest losses I have ever experienced. I had been storing items here for over 10 years and then it was all gone with no notification that they were going to auction my things for pennies on the dollar. They would usually call me and let me know I was late, but this time they just let it go without any warning.

Does this facility have semi access?

Kira and Shonta are the BEST!!! Their customer service is outstanding.

Jaquera Was awesome. I never met an employee that happy to help. I’ve been to many of their other locations, And I can honestly say this one is being ran waaaay better than the others. Happy to do business 🤝

I would reccomend this property to anyone the ladies Shante and Jequera were great. Very respectful and lovely. Good choice in hiring them.

Great storage and manager (Addeane), super helpful during these crazy times! Thank you!!

Very good attention

Jim was an amazing help, and super nice!

Addeane and Jim was great I came in for some help and the both was attentive been to other locations and people were so short didn't try to help.

jim have great customer service

I rented one year ago the ladies was so professional and helpful great customer service thank you I would recommend this location.

This site responds to requests and questions immediately.

Yes Addeane was very polite and professional I would recommend this place to any one very very friendly as well this world need more people like her self

Addeane was great setting up today and so friendly and thorough!

Addeane was very pleasent and knowledgeable

Addeane gave me amazing customer service

Addeane have great customer service

Great service from Shante & Jequera. They were knowledgeable and very helpful w all my storage needs.

Working with Shanta to get our storage unit was amazing! She's is bubbly, friendly, professional!

Very good customer service! Addeane was very helpful and explained everything in great detail. She made my purchase of a storage hassle free.

Jim did a great job with our customer service! Very helpful and professional!

Great and nice people.

Addeane was awesome! She helped me 2 days in a row with a last minute decision I was trying to figure out. I looked online and reserved a unit and got a great price!

Addeane had the best customer service very nice helpful had a smile on her face the hold time.

Addeane was very helpful professionals and made and thorough. Beautiful personality and well pleased.

The best location to rent! Convenient to 95, easy in and out, friendly service, never had an issue! Thank you Public Storage Hypoluxo!

It was great having my household stored here, nice place!

Addeane was very helpful had some questions about the amount I was paying and got right on top of trying to explain it to me .some people trying to get you in a out but she took the time and went over it with me.

Addeane was so sweet and helpful today! Give her a raise, she deserves it.

The ladies at this location is so helpful

Today was pleasant speaking to gentleman in Corpirate Office: Peter I've had some personal difficulties as an retired disabled RN where I was in hospital in Bflo NY. I was charged 2 (two) late fees of $75.50 each as I was late paying for my 2 storage spaces. I spoke with Regional Mngr in Lantana Hypoluxo site who was so rude, condescending, unprofessional when I asked for some professional courtesy, based on never been late, with exception of this past month of May or June, when I as a disabled 61 y/o woman was hospitalized after neck and back procedures including neurosurgery. It should be noted that I had to get TWO separate units as one larger was not available. IS THIS ANY WAY A MULTI MILLION/ BILLION CORP. TREATS ITS CUSTOMERS? IMAGINE IF I as a retired RN gave the same arrogant treatment in the ER and ICU where I worked to someone in need? I would and never did. I have been given two special Awards in 2013 and 2017 as well as many letters written to Administrators re: my excellent and professional care to patients. For this I am grateful. It was my GOD given Calling when I was just 16 y/o. The treatment I encountered by Ms...I must retrieve my note to declare who this Reg was but I will and she should be fired. Unbelievable distaste, lack of humility, arrogance is deplorable and I shall write letters to Congressman, Dept. of Labour, and Attorney General, Better Bus Bureau in Certified mail. Sincerely a customer who will not tolerate #1 Corporate Greed #2 Unproffessional arrogant behavior from an employee who has no behavior worthy of any customer. CC CR Atl.

Shantae was very helpful and it was such a quick process. 😁😁😁😁

Our dean was very respectful & very helpful.

Addeane and shonta is fantastic and hard working they rent to me and a friend. always have a smile on there face and always willing to help me with any questions. i'm bring another friend to rent a space here in a few day because of the worm personality. I wil recommend this place anytime just because on them thank you ladies.

Addeane was a great help very friendly

Outstanding work from addeane will recommend for a raise!!!

Shantal was super helpful and this location is convenient to my home!

Addeane was great amazing customer service thank you

Shonta was fabulous

Shonta was fabulous

Addeane & shonta was some of the best employees I seen in a long time.. i came in they greeted me they ask me how was I doing an showed me their lovely personality.. short conversation . was extremely helpful & respectful with the best customer service ...

Great customer service addeane

Shonta was a pleasure to work with and made the whole process smooth and easy. Great customer service

Excellent service. Addene its really nice

Addene was so helpful!!!! Thanks for everything!!!

Wonderful customer service.. Very attentive.. Shacora is tge best

Addeane wow what can I say she was so very very helpful and especially her customer services I’m honored to meet such a beautiful nice young lady like her shes so special and I will love to do business with her thank you so much for your help and great customer service. ❤️❤️❤️👌🏽

Addeane was amazing! She made sure I had what I wanted and left satisfied. Would definitely recommend this facility!

Addenane and saran was great they should of made 10 star. Thanks ladies

Addeane was great help defenatly love this place !!!!

Shonta was very helpful!

Addeane has gone above and beyond excellent service

Addeane provided great customer service and was very knowledgeable. Greatly appreciate her!

Very knowledgeable and excellent customer service very accommodating. Highly recommend

Shonta was very professional and very helpful. Great service.

Shonta was just so helpful, made my whole experience incredibly pleasant and fast!!

My first time at this location today. Great customer service. Ryan and Saran took care of my every need. I will gladly recommend this location to anyone looking for storage.

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It was an amazing experience. The staff has a great attitude and helped me in everything I needed.

Ryan & Saran are the best. Friendly and Fast Service.

Close to 95 . Clean and great staff . Five stars

I have been a customer here for almost a year. I have several units. The service I have received is exceptional. Cassandra went above and beyond to help me today to help me with an issue. She made a tough situation so easy. I am a business owner and employees like this are VERY hard to find. Thanks Again Cassandra....Douglas Tinker

They got it.

Very happy to rent at this place Irma the manager was very helpful finding the right size unit for my needs well when at night very secure

Great location great service!! Staff was friendly. Thumbs up

I went in today for the first time to go look at a unit, Irma assisted me, and she was so helpful, quick and efficient. I am looking forward to using this location and storing my items here, Thank you very much.

Irma is always very helpful and understanding. Public Storage should be please to have her on your team.

Great property and great customer service

Irma was great

Great property and great service, and very clean.

I came in to the public storage on hypoluxo and the ladies were smiling and cheerful. Great service

Irma by far has some of the best customer service I have ever had. She always has a smile on her face, keeps the property clean, and answers all my questions. Would definitely recommend people go see her if they need storage.

Irma was very helpful she knew exactly how much storage I needed, she explained everything with the process. the property is clean and well maintained

Great place

Great service and very helpful.

Great customer service anderson was very helpfull.

Anderson was very helpful on finding me a storage.

I got a space today. The team was very nice and helpfull.

I came in this morning to make a payment and I had the most pleasant experience with vast she really made my day I feel she is a great asset to the company and she makes me actually look forward to coming back next month hoping to get that sane feeling

I came to make a payment, and the service was great! Thank you Vashti for the excellent help.

Always helpful and and friendly. Office and property is clean and well cared for.

This is my first time using a storage facility and my moving company recommended this Public Storage facility. I worked with Casandra and she was very helpful, and knowledgeable. She showed me the unit, explained the process and options available, all with a smile and cheerful attitude! I was surprised to learn she was new to the job - she definitely has a great customer service mentality and her positive attitude made the rental process a breeze.

Excellent service. The staff is always helful

Have stored here many years. Great service. Irma was helpful today.

Excellent storage

Darly was a pleasant young lady, awesome customer service

JASMINE was a great help, nice personality. Very professional and great customer service

Ok

I was looking at different storage places to see what the best prices, space and to see if they were clean and did not have any rodents. I meet a young lady name Vashti she very professional, nice polite and helpful when i make a decision i will definitely come back to this location where Vashit is located thanks great customer services

Darly and Irma was a great help, nice personality. Very professional and great customer service

Phenomenal experience with Vashti. Showed me over half a dozen units until I found the one I wanted. Was knowledgeable and very sweet. Thank you Vashti

The staff at public storage was very attentive when I arrived. Greated me with a smile! Thanks for showing me around and getting familiar with my access to my storage unit.

Darly was great. Everything is great.