I just wanted to say thank you Public Storage, you guys are amazing. You help me out so much and the lady that works at the front desk. Mrs Kim, was amazing. I like her customer service skills. I like her determination, I love everything she does you Publix storage 1801.
Excellent service! Super fast and easy.
Thank yoy Kim!
The best customer services ever
to who it may concern I would love to complement Miss Kim for her excellent customer service skills and a lot of patience with the help as well
Well to it may concern. Miss Kim was a wonderful person. We was able to talk in person not online. That’s what I wanted to see somebody in person she was. She was awesome young lady. Love you, Miss Kim.
Kim is amazing. She is always so knowledgeable and so eager to answer whatever questions I have. She made the Storage Rental process so simple. Love You Kim!!!!!!!!
Omg,with Kim everything was super super great.we need more kim as customer service,very friendly,kind and understanding.
It was great getting help from Kim, Kim was so wonderful full of customer service she attended to all my needs and concerns Kim made my day great thank you for everything keep it up!
Kim is very supportive with my storage needs, she is customer friendly and took the time to show me the prospective storage unit. I'm happy we public storage co.
From the moment I met Kim, I knew I’d be renting my storage space here. She was incredibly attentive, and it was clear that this was the kind of team you want overseeing your property. Kim also took the time to explain the details of the prorated monthly cost, which made the entire process seamless. If you're in the market for a unit, stop searching—this is the place! I’m very particular about things like this, and after checking out three other facilities in the Boynton Beach area, I knew within minutes that this 10x20 unit was perfect for me. Thank you, Kim, for all your help—have a fantastic week!
Great customer service here. Peter was busy, but extremely helpful in the process of getting a unit at the right price. I very highly recommend this location.
My customer service rep. Kim was absolutely fabulous answered all the questions that I needed answered. And saved me money
Great service !!
Kim was great and very helpful!
After several years of renting space D471 we emptied our unit 9/30/24 and came in on 10/01/24 to close the account. Kim and Peter provided me with excellent customer service. thank you.
Kim, the Property Manager is very helpful and helped me out when I had a problem.
Kim very friendly understanding and great customer service skills
Kim has been great a very good employee very help and a nice smile
Thank you Terica for your customer service today.
TErica was very helpful today thank you
Terica was very helpful with my move in today thank you
Good location, right off of I-95. The property manager Kim is always so nice and helpful . I recommend this location to everyone
Kim and peter were helpful and pleasant to work with.
Peter was great on helping me find the perfect space highly recommend
I met Peter at the Public Storage location in Lantana when I was frantically looking for storage space. Peter was amazing at finding me the right unit and pricing for what I needed to store. Peter was very professional while answering all my random questions. Great location and person to work with.
Peter and Kim were great help and did all they can to help find the best price and fit for my needs in a short time. They made me feel like family. Thank you very much.
I am loving their energy, make you feel at home Kim and Peter were magnificently, genuine, and fun to talk to. Glad I decided to rent with Public Storage!
Kim and Peter were absolutely great. They answered all my questions and made it very easy to access the mobile app.
Kimberly and Peter are awesome people. They were wonderful today. They were able to get me the storage space that I needed. I am so grateful for you all.
Peter was Very helpful today I thank him very much awesome job. Peter did.
Kim was able to help me get a storage unit in no time she is awesome. Great personality…. Go Kim
Peter was such a great help in finding the right space highly recommend
Very professional and accommodating staff! We are so glad this was the specific storage location we used.
Kim at the desk was awesome!! Extremely helpful. Love it!!
Kim was great! She made the whole process so easy!
Kim help me today with transferring into a different unit. The process was perfect and thank you. I’m saving a lot she save me a lot of money and everything went smooth. She’s an asset to Public Storage. It was a pleasant experience and thank you.
The service was excellent! Peter was very professional and courteous and was able to help me with getting a storage unit. A pleasurable experience.
Peter Latasha and Kim.. 5 star service from start to finish!!!!! Thank you!!
this experience was the easiest part of my move?
I had such a great experience with Kim! She went out of her way and devoted so much time & effort to making sure our needs were met. Soon after we researched availability of specific storage space with the big customer service “call center”, I received a call from Kim at the location we were researching (1801 Hypoluxo, Laantana, FL). She was helpful & informative, and willing to walk me through the rental application process step by step! When we arrived today, she took us in a golf cart to show us the specific unit.
She was wonderful to deal with and I highly recommend Public Storage at this location - ask for Kim!!!
This place is clean, friendly, and great to do business with.
Came in for some help and Kim gave that to me thx kim
Alway a smooth experience working with the team here. Never had any issues and have been using this facility for a few years now. Highly recommended for secure item and vehicle storage
Peter was awesome. He got me in and completed in record time. Thanks Peter.
Mr.Peter,very good very Good I give a10 all the way 👍. You need more Employees like him. Thank again Peter.
I booked a storage unit that ended up being the wrong size and realized I needed a bigger unit that same day. Peter went above and beyond to ensure that I got a bigger unit for the same promotional price and took the time to show me different units on the property. Highly recommend
Great service. Staff is incredibly helpful. Peter was a big help, with lots of information and a great attitude.
I walked into the office this afternoon and was greeted by Shantel, the property manager. She was very sweet and knowledgeable. She took time to show me a few spaces in the 24 hour building and the gated building. We came back inside to finish signing the paperwork. Being that I moved in during the middle of the month, Shantel advised me on the prorated billing cycle so that I wouldn’t be shocked when I see the charges. That was much appreciated. Great customer service! 10/10
We have rented several units from this location. Peter, the property manager, goes above and beyond to help problem-solve and provide excellent customer service and support. Peter worked with us on different units and locations, locks, and insurance. He’s patient, friendly, and, above all, he found the perfect unit in our price range, ensuring a positive experience for us. We will continue to be loyal to this specific Public Storage complex, even though it’s a little further from our home than other complexes. Thank you, Peter, for a great experience. Jennifer and Massimo
Best storage in south Florida
Thank you sophia for helping ne setup my autopay I appreciate you now my payment will be made on time
Rats destroy all my stuff
Thank you Victoria and Sophiq for the best customer service got me the space I wanted.
Victoria was amazing she helped me with my rental and got me in a perfect space Sophia was great as well great customer service I recommend you won't be disappointed.
Sophia! provide me with the best service & lower my pay .very thankful
Sophia was outmazing. Thank u
Had a great experience signing up. Props to Victoria 🤗
The best customer service experience, and she’s very professional Sophia
Victoria helped get me two 10x20’s! She was awesome !
I was a Walk In customer Sophia and Victoria was able to find the perfect space for me without any issue thank you.
I originally rented a space and it wasn’t the right space, but Victoria and Sophia assisted with the transfer process.
Thank You Jeannie for your great customer service
Great Customer Service was provided by Sophia she was very helpful she was able to find the exact space that I needed thank you.
Sophia was able to assist with decreasing my rate and it is is always a pleasure to have conversation with Victoria!
Helped me get my lock!! Thanks Jeannie
Sophia was a wonderful employee. She was very helpful, patient, and a true asset to your company
When I first got my storage less than two years ago, I was very pleased with the prices and customer service. They even prorated my first month since I didn’t get the unit on the first. However, BEWARE that they up your storage unit price often. I started at around $47 and now I’m at almost $100 for the size right above the smallest one. Now I am about to clear out my unit come January 2 but the charge comes out on the first for the month. I spoke with Customer Service and a supervisor, and they are unwilling to prorate my charge. I am very unhappy with public storage seeing how they are trying to charge me $100 to keep my stuff there 2 days into the month. It’s funny how they are willing to prorate you when you’re getting in, but not in your last month. Don’t rent a storage space here. And they always keep you on hold when you have any questions but not when you’re trying to make a purchase for a new unit!
Some carts would be nice.
Victoria and Sophia helped us out a lot with my storage. Great location with great people. Always smiling !
Sophia and Victoria are a pleasure. They were able to waive my late fee for me with smile.
Sophia and Victoria are the best
Sophia and Victoria were great to work with. They keep the grounds clean and are extremely helpful!!!
Sophia and Victoria were the best! This is the best location in the area. The girls are always so nice and attentive. I highly recommend
Excellent customer service. Sofia and Victoria were at the front desk and they were very helpful.
Great customer service Victoria got me a great deal on an space today saved me a lot of money 😊❤️
I would give zero stars, if possible this place is filled with rats, vermin, roaches and who knows what else.
I tried endlessly to rid the unit of the rodents and failed.
The attendant told me The neighboring unit used the storage as a pantry and attracted rodents to the whole building.
After baiting, spraying cleaning and washing all of my belongings I came back 2 months later to find it in worse condition then before. Rat feces on all of my belongings.
Oh and don’t expect their insurance to lend a hand, they cap the policy at a few hundred dollars if damage comes from rodents.
During the middle of all this l, instead of offering assistance or extermination they raise the rent by $40.
It hasn’t even been a year and I’ve had more headaches from this place then I did when I had COVID.
Oh yeah… place your faith in this place if you want 1 or 16 rats living and breeding in your boxes
Victoria and Sophia were extremely helpful and professional! They greeted me with a beautiful smile as soon as I walked in. They were also very patient with helping me find the best storage that suits my needs (although I changed my mind several times 😅). I am honestly very grateful for their help! Definitely go check them out.
Kim is Very helpful and knowledgeable
She is the BEST
THANK YOU
The AC is literally never on, it constantly smells like mold, and when I finally began moving my belongings out, items were clearly damaged from rats and water leaks. I complained several times with no action, but didn't realize the extent of the damage until it was too late.
She helped me out I was really satisfied
Drew Was a help helping me find the right size and price.
I rented an outside spot for my boat, i was reassured the property was safe. 5 days later, my boat was robbed for $1200. In electronics and my wire harness was cut causing $1387. In damage, because there gate was broken for 3 days. When I went to the office, the person had a picture from when my boat was robbed from the day before. He said he meant to call me. I asked for the security camera footage, he said he would call me. He never did. In my opinion the security is terrible, and the staff could care less. I would not use.
Drew was very helpful in helping me find the right storage that fits my need. Great customer service
Peter and Jessica were very helpful and friendly helping us sign up for a new storage unit!
Great customer service very helpful
Jessica & Peter were beyond helpful during my moving process! They were both extremely knowledgeable about the storage units and they also demonstrated the sizes of the appropriate unit that I needed!! HUGEEEE THANK YOU !
Drew was excellent & assisted me in making my move process super easy! 10 / 10 service!
Drew and jess are great. Very helpful.
Jessica was great with helping me. Awesome customer service….
Great help and great customer service from Drew and Peter!! They helped me with a little snafu with a unit, made sure the unit was good for me and helped with completing the rental setup! Great location just west of 95 at Hypoluxo, easy access, and in/out at secured gate is a snap when using the Public Storage app!!
Bad I would never rent there anymore. I vacated my unit on the 29th of the month I removed the lock on the 5th of the which is the last grace pay period they still wanted to charge me the whole month that’s a ripoff. Not even as a courtesy… they still refused to wave it… that’s crazy.
Above and beyond. The best service in Palm Beach Cointy
Thank you Peter and Drew.
Peter and drew thank you for helping with the app on my phone.
Drew and Peter was very helpful.
Drew and Peter were super helpful with my reservation! I came in completely overwhelmed and confused and I’m leaving calm and clear with a really good solution!
Drew was great! He was very helpful finding me the right space.
Thank you drew for sentina up the App on my Phone.
Thank you Drew for helping and taking your time and explaining everything. And getting me into the right unit size.
Drew was very helpful and explained everything.
Drew and Peter were great and very helpful. Explained everything in a timely manner.
Jeannie and Drew are great very helpful.
Jeannie was so helpful. I definitely recommend
Had an awesome experience with Drew. Explained everything in detail and helped us get the best space possible. Would recommend 100%
Drew was super helpful and informative! Great service!
Drew and Jeannie were terrific today assisting me with my @publicstorage rental today. Thank you both!
Jessica was so amazing!!! The only one that has been extremely helpful and caring after dealing with over the phone customer service. Very dedicated and helpful employee.
Jessica was so helpful throughout the process of me changing over my storage unit. She even helped with the cleanup at the end!! Thank you so much Jessica!!!
Jessica was AMAZING and very accommodating today and she made the process very smooth and easy
Jessica and drew were both very friendly and helpful. Helped my mom and me get out storage with no hassle there service was AMAZING
Drew and the crew at Public Storage on Hypoluxo were so helpful and courteous! I’ve been with them for some years! I would come back and do business here again if needed!
Jessica was a great help. She was busy with an auction but still answered my questions and got me registered for my new spot.
Drew was awesome he helped us out a bunch
Jessica was super nice, very helpful and efficient in assisting me with my storage unit needs!
Plenty of storage space available different variations and just to be known they do close earlier than 10:00 p.m or 11 p.m like they used to. for a late-night entrance you have to have your keypad code either way in or out do not go past 9 p.m cuz you will not be getting in.
Drew was great very helpful.
This storage unit location is infested with rats. I have personal belongings that are in the climate control section and have been torn up and eaten by rodents and pee stain on my wedding dress, etc. I don't suggest storing any belongings that can be damaged by rodents at this location.
Items in storage for about 6 months. Looked like they been in here for years. Rat foot prints left on bed frames, ended up throwing away most items. After I moved out they still charge me for unit too. App is always giving me issues when trying to enter the gates. Nobody at the office has ever answered my calls all the times I’ve called since renting a unite, and when I come during business hours the office is empty and locked. Don’t expect any help for anyone. Clearly this place is just gross
Thank you Kimberly for being extremely helpful!! :) I appreciate the time you took to help me out with my account and unit!
Patricia helped me with my app and Shonta is always nice and calls me so I'm not late paying my rent. Love it here!
Thank you to Shonte who is always so kind and helpful. 2nd time taking a storage at this public storage in Lantana because of the the great customer service.
I reserved a 10x30 space at this location. I couldn't believe what I saw when I opened the door. This place is rodent infested and an absolute dump. Rodent droppings all over. Not to mention the whole area full of nails and screws. If you leave a car or RV here, kiss your wiring harness goodbye, the rodents will eat them causing thousands in damage. I have units in other locations and there are no issues but this location at 1801 Hypuluxo Rd Lantana, FL is like nothing I've ever seen. How can they, with a straight face, rent to people. They reply" thanks for bringing it to our attention. How about since I never used the unit saying " Thanks, we would love to refund you the &400 you paid for this dump"
I still haven't heard from them after being promised a call by the area manager. Now they are still trying to collect a months rent from me. Still no refund except for the $20 lock. Stay away. I advise that the area manager take me off the collection list because I'm not paying either way.
Rats damaged my property, I moved out on the 4th and they won’t give me my money back that I paid on the 2nd.
Clean facility. UPDATE: for 2 months have had a horrible experience with the on-site rep trying to regain access to my unit. It's best to make an appointment if you want to speak to anyone even though office hours claim to be open from 9:30am - 6pm
STAY AWAY UNLESS YOU WANT YOUR THINGS DESTROYED BY RATS. After leaving some items here for a couple of months, I stopped by today to retrieve some items and found animal droppings. I called the front office and the staffer said it was from rodents and provided no help but a nasty attitude. They expressed that this an issue that they have and provided no recourse. FRONT OFFICE STAFFING IS TERRIBLE AS WELL AS CORPORATE. I’m not sure if they’re aware but rats carry diseases.
Customer service was excellent.
sexy front desk girl that was super nice and knowledgeable. I'll be telling friends about this place
This public storage is very accommodating and kind. It is definitely on a very run-down premises. But they go over and Beyond to try to help their customers feel safe secure and have their items managed to the best possible caliber. Very nice people work here. Please don't expect the premises to be five stars. But the people are definitely five stars
Shonta was very nice and helpful in making this a very easy and fast process to rent my storage unit
Shonta was very patient and getting my app working .thank you!!
I would like to thank Ms. Rosie of Public storage fir her great service and detailed information on the rental unit I rented. She was very helpful in the was of explaining how the rental process went, and her kindness was so pleasant. Thank you Ms. Rosie
Locally managed is always GREAT! For past 11 mo. I've always encountered Friendly and very accommodating personnel. Open 7 days and renters allowed in property after business hours up until reasonable times.Property managers available onsite.They use convenient extended business hours.Location is PERFECT for I95 ACCESS in literally 30 seconds!! I rented my specific unit with no A/C,so just beware if you are working in this type of unit, it gets quite hot,quickly, when working+moving stuff.Be sure to Bring drinks/prepare to sweat if you're going to be working for a bit. Right next to a new WaWa with good food and nice folks working there.
S h o n t a and maquesta, we're both very helpful very pleasant and very knowledgeable about their job I appreciate the help
Very fast and professional experience
Great storage place, units clean and gated. Pricing is somewhat reasonable
Shonta make the a great experience
THEIVES, Don't waste your money at Public Storage. They advertise a price, tack on 50.00 worth of fees and taxes and then don't tell you, that you have to pay a prorated amount so that you pay monthly on the 1st every month regardless of your rental date. Even if you move out they will keep your prorated payment. They do not hold accountability or responsibility as a company for their poor business practices, policies and terrible customer service. This is for both corporate and the location itself.
BUYER BEWARE: Location is infested with cockroaches and mice. My space had mouse bait and holes in it as well as dead and living roaches present. I only rented less than a month and they were already moving into my temporarily stored items during a move.
Go somewhere else.
Shonta was most dope! Excellent service and communication!! #delraydudeapproved
Shonta !!!!! Was Fantastic and very very helpful..
My check in was Super easy
Drew was a great help. He took me to my interior unit because I couldn’t tell where it was from the street. He was helpful, knowledgeable, and nice! They didn’t have dollies for use since apparently people keep stealing them but for the price I take that as the price of doing business.
Shonta and Jess! has amazing customer service! Wonderful ladies
Shona was very professional acknowledge me right away . Definitely great customer service very satisfied
Handled extremely well. Young lady could multi very well would rate her and the entire experience 5 plus stars.
Shonta is beyond excellent she really need a raise!!!
Abril was wonderful very helpful quick and efficient the whole process was smooth and easy I definitely recommend coming here Abril service was amazing!!