MAGNIFICENT CUSTOMER SERVICE REPS, VERY HELPFUL. I’VE MET VERONICA & TEAMMATES AT THIS LOCAL OFFICE HERE. OVER ALL EXPERIENCE IS SOARING EXCELLENCE AND FULL OF GOOD CHARACTER TRAITS DURING EACH VISIT IN OFFICE. VERY PEACEFUL HOSPITALITY I’D SAY WITH THIS LOCATION HERE. GRATEFUL FOR THE SWAP TO THIS LOCATIONS. KEEP UP THE GOOD WORK & MAY GOD (YHWH/ALLAH/OLOFI) CONTINUE TO BLESS EVERYONE IN CHRIST JESUS WITHIN GOOD FAITH & PEACE. THANKS AGAIN FOR THE EXPERIENCE @PUBLICSTORAGE.
VERONICA IS JUST SO AMAZING, CUSTOMER SERVICE IS GREAT HERE.
SHE'S VERY HELPFUL .
ALWAYS GREETS YOU WITH A 😃 SMILE
CUSTOMER SERVICE IS ONE TO REWARD.
Veronica #1
The service are wonderful and easy!!
Veronica has been amazing and has help me and my family a lot
The storage spaces are impeccably maintained, showcasing a level of cleanliness that truly stands out. Additionally, the customer service is exceptional, with staff members who are attentive, friendly, and highly responsive to all inquiries.
I met with a woman named Veronica. She was so informative. Her customer service was superior. She made the process smooth and stress free. The storage unit is very clean and running properly.
Latasha was wonderful today I came and she was able to get my bill lowered. She was also knowledgeable about the units and about very kind and about the storages. She deserves a medal.
The rent has doubled since I moved in last yr. This is ridiculous. Ugh. Plz fix this!! Bills are very confusing.
And I got stuck in the elevator for almost 10 minutes. Super not fun.
Veronica is the best make sure to speak with her. Incredibly helpful. What a great experience..
I had a very pleasant experience at this Public Storage due to Veronica's knowledge and helpfulness. She helped us with setting up our account and access code this past Friday. If I could give this employee 10 stars I would, she made our unit rental pleasant and quick.
Thank you Deiondre for stepping in and helping Saran to secure our space. Amazing customer service from you both!
Latasha was wonderful very helpful in helping set up the public storage app to make payment easy and also showing me how to use the other features of the app to make entering the facility easier
Veronica is always so helpful and keeps us up to date on our unit always. I love this location also because it’s right on 441. A great location and a great staff here. Highly recommend!!!
Veronica was VERY Patient and effective in addressing my concerns and issues...Was very informative...Great Customer service.
Veronica is an absolute gem! She assisted with every question I had and was super helpful and friendly. Would recommend 100%
Very clean and well maintained Storage facility. I would like to personally thank Veronica on behalf of my family for taking her time out of her work day to assist us in finding a reasonable priced locksmith, due to our hectic moving process we ended up losing our keys and she was there for us every step of the way, without question. She stayed a little after he schedule to help us which Is very honorable customer service and showcases phenomenal work ethic in this age. Thank you Veronica you are an Angel 🙏🏽
Latasha was amazing and provided excellent service.
Having a great experience with public storage, customer service is excellent
They also reduced my payments , great over all.
The facility is very nice, clean and bright. Veronica from the office was very nice and helpful in helping me sign the paperwork to get my unit. She also gave me a very nice tour and showed me the correct way to access the unit.
Branch is amazing! Veronica has been consistently kind and helpful (and always a friendly face) for several months since I’ve known her to be in the office, and Latasha went above and beyond to help me on the first day I met her. Location was short on a type of box I desperately needed, and Latasha drove to another location to pick them up for me! She was also very thoughtful and helpful when my moving crew came to pack up my unit, making access to the building, entrances, doors etc. very efficient, convenient, and user friendly. I’d definitely give these ladies two thumbs up!
this facility is very well maintained and managed latasha has a great personality she was very knowledgeable about all the different types of storage units she was patient with a smile the time we were there please let her know that we appreciate her attitude and attention to detail a true gem
Mrs. Latasha was a great person to help us with our service
Latasha is a great person and enjoys her service today
Latasha was great on help us on our move
Place is beautiful and clean, Veronica was super to work with made the whole process seamless!!
Very clean and secure place. The customer representative who signed us up and showed us the facility was personable, welcoming and supportive. We were very pleased with the entire experience.
I used this unit for almost a year. Transferred to another location Fort Lauderdale due to relocation that unfortunately this not comparable with this location. Veronica was kind and handled my closing out very smooth and easy.
Veronica helped made sure I liked the unit that I had reserved online and got me all set up quickly and efficiently and answered all my questions. Great customer service and very helpful.
Me and my girlfriend were looking for a storage unit in the area. We decided to stop by and Peter was very friendly and helped us find a unit. The whole process was quick and easy and Peter helped us find a unit that suited our needs.
VERONICA IS AMAZING!!!!!!! BEST CUSTOMER SERVICE IVE EVERY HAD!!! HIGHLY RECOMMEND USING THIS FACILITY FOR ALL STORAGE NEEDS!! AND BROOKE IS COOL TOO!!
Fantastic service, friendly, professional and courteous. Property is always beautiful. Been renting here since 2019. Veronica and Brooke were awesome and made my day by making me feel welcomed! Would recommend to everyone!
The parking situation is not good if you bring a large truck
On numerous occasions I have gotten great service from Peter who works at this location. He is always friendly and helpful. When I moved from one storage unit to another one he made the move painless. More recently he said he would try and get me an extension of my current monthly rate, when I was due for an increase and he was able to do that, so thankful. Anytime I go the unit I look for his friendly face. Thanks Again Peter !
Jeannie and Peter were a big help . I highly recommend
I was hesitant to rent at this location again after a previous negative experience with my unit. Despite making the reservation online, I decided to finalize it in person due to lingering concerns.
Veronica, who was incredibly kind, assisted me in viewing available spaces and addressed my concerns by explaining how the company had rectified them.
Our conversation during the reservation process was helpful, as she took the time to listen to me and accommodate my preferences. Although I was specific about the unit I wanted, Veronica remained kind and attentive, ensuring I left the office satisfied.
I highly recommend getting in touch with Veronica if you are looking to rent. To be honest, I was also considering another storage facility, but I’m glad I stopped by.
Veronica was awesome. I had credit card fraud. She helped me with my auto pays failing and was even able to get me. a grace on the late fee that was applied. Awesome customer service.! Thanks very much. BG
Excellent customer service by the agent Peter. Made my reservation and registration a seamless process
Peter provided excellent customer service from start to finish all while assisting multiple other guests simultaneously. Overall great experience.
Wonderful experience!! Super easy set up, quick and painless. Surprised at how nice the property is kept. Veronica was wonderful, she was so helpful and knowledgeable. I would recommend to any of my friends and tell them to ask for her.
Peter the representative onsite was great and patient as well as knowledgeable on various storage sizes and options I wish all reps were like this.
DO NOT BOTHER RENTING HERE!!! It is funny that a long time customer of over 5+ years has to pay $500 a month while new customers only pay $220 for the exact same size unit right next to you. What kind of business model is that you penalize long time loyal customers by rising rent instead of giving a little discount every year. I understand promotions for new customers to bring them in. But this is ridiculous. They rise your rent every 4-6 months 33-50% but only allowed to ask for a decrease ONCE every 12 months. And the decrease is only a fraction of what they increase. The people that work nor the 800- WE CARE customer service can't do anything. Other places near by are worth taking a look before coming here.
100% scam artists…. Offer one rate, then they change it (raise it) after a few months with no warning. They also offer a convenient App and website access that you CAN’T use to cancel the insurance they shove down your throat…. They make you come into the office to cancel it, how convenient.
As I said, 100% scam.
Peter is an absolute delight and was incredibly helpful. He was very knowledgeable about the facility and the units, and they were very clean. Thanks so much!
Ms. Veronica is the best! You definitely want to ask for her. She is extremely helpful and her customer service is nothing short of amazing. Ask for her. You won't be disappointed.
Worst location to rent from. Currently under new management and Veronica tells lies and continues to unnecessarily inconvenience paying renters. Would not recommend renting from this location. You will save money and have a better experience elsewhere where they value their customers.
Amazing property manager, made the process very simple love them
Peter was wonderful, excellent service. Explained everything and assisted me with ensuring the space was clean.
Veronica is the best at this location!!!!!!
I have been using this location of Public Storage since I moved to Florida in 2021. Every employee I have come in contact with has exceeded my expectations with their exceptional service. My recent interaction was with Veronica, who was very patient and helpful in assisting me with updating my information. I cannot praise this team enough for their outstanding work. Thank you so much!
Muy molesta no es lo que dicen y mi esposo pago 280 dólares no es justo
Jeanie was extremely helpful in showing me around to find the perfect unit for my starter business. She showed me different sizes that would accommodate my needs very friendly service. Also very clean units and area. Would highly recommend renting units from here and asking for her personally.
Very clean units and always easily accessible
I have never had a bad experience here at Public Storage. The staff here I’ve encountered since I started renting have been great. A special shout out to Peter who assisted us today with a smooth transfer. Super kind and professional!
Great Forest five star service for Jeannie and Sarah took care of all my problems. Very happy very please thank you again very much.
We very satisfied to make this storage rent ,the personal property they was very kind and specifically Peter was very good his attention , thanks 🙏🏼
DONT BE FOOLED BY THEIR LOW INTRODUCTORY PRICES. In one year my rent has doubled. Same space, no changes on my part, no reason from them. Seriously, a 100% increase.
Great location, Rosie was very helpful. She helped me set up the PS app so I can make my monthly payments and access the facility. Great facility very clean and well maintained.
Front desk was super helpful. Showed me around no hassle straight to the point and great service. Definitely recommend.
Great experience, Rosie help me through the entire reservation process, it was easy and fast, clean units,I recommend this facility.
Easy to work with and very Profesional compared to other companies in the area.
Convenient, clean and very helpful staff. Yesterday, peter from the main office helped me step by step to confirm my reservation and expect all the expense lines I would expect to be charged. Very transparent, respectful and willing to help. This facility and staff is awesome
Rosie, was very helpful and attentive to me needs. She explained everything thoroughly. The process was very simple and easy. And she did it with a smile.
Rosie was an excellent representative to work with. Quick and efficient in my storage tranfer process.
Had a great experience with Horace and Peter they went above to make sure we were satisfied great customer service. Place are extremely clean and safe so thank you again guys keep up the good work.
Highly recommended . Best storage facility in town. Clean environment, staff is great . When you get there ask for Peter and Horace very kind and very helpful.
Nahar was wonderful and very professional.
Just got set up with my Storage Space at Public Storage. Rosie was super helpful, friendly and made the process a great experience! Gold Stars and a RAISE for Rosie!
Great place and always cleaned! Thanks
I can say Rosie is very helpful and curtious. She was able to answer my questions, arrange the changes with my storage needs I had, and showed me the available units. Thus far, she has been very professional and will recommend this location.
Rosie was the sweetest, most knowledgeable, patient and made my rental experience a breeze. I will definitely recommend this location and Rosie to my family and friends. Thank you Public Storage!
Don’t look any further. Great facility, great service (thank you so much, Veronica!!!!!), great deals!
I came in for the first time and was greeted by Rosie . She was extremely professional and polite. She provided various options on payment and recommendations on unit sizes and needs. She provided outstanding customer service with a positive attitude, she was so nice and patient by showing units first and second floor with a big smile.
If all Public Storage facilities were run with this type of care to the customer, all locations would get 5 out of 5 positive Stars feedback and reviews. Thank goodness I found the best I could find! The whole place is sparkle clean and organize. JUST PERFECT!
Thank you again Rosie for your professionalism and your excellent customer service. 5 STARS ALL THE WAY! THANK YOU AGAIN 🙏🏻😌❤️
Nice and clean location with plenty of parking. Access is always simple. Rosie is always so kind and helpful, she made switching to a larger unit very easy
I had a great experience with this Public Storage location in Lake Worth. The place is really clean, the staff, especially Rosie who helped me, were really nice and it was very convenient!
Rosie is a pleasure to work with. Will rent again!
We've always received excellent service at this location. The staff are always friendly and professional. The facility is clean and well maintained. Thank you for such great service.
Veronica was a huge help and very pleasant and professional. Wish there were more people like her. Your staff at Lake Worth on 441 are amazing! Rosie is also pleasant and helpful.
Addeane was great amazing customer service
Excellent facility! Always clean and well maintained. Have been here 6 months and Addeane has always been extremely helpful. Thank you all!
Amazing customer service, very informative. Made renting a storage unit easy, thank you for everything !!
Addeane is amazing I’m pop in each month to pay my bill she is always available and helpful
Sabrina and addeane the laddies were so sweet and helpful
Addeane is an Awesome sales associate she definitely takes care of her customers making sure that there's customer satisfaction. I recommend her totally if you go to Public storage to rent a space.
Addeane was so helpful I was paying way too much for my space and only had few boxes in side.didn’t have the time to move she told me she could get me in a smaller space in about ten minutes and she did just that. Great sales person thanks for your help.
Addeane is the most kind and cooperative her help was great great customer service
Addeane is amazing and she made renting a storage unit here super easy and saved me money.
Addeane who is usually at the front desk is of great help and an amazing person. Would definitely recommend this property to store your belongings for the cleanliness as well.
Addeane is simply amazing!!! As everyone knows moving can be one of the most stressful times. This storage property came highly recommended from a friend of mine, and my 1st visit here I was able to see why. I came here with 1000 questions and wanting to see different size units to make sure all of my belongings will fit. When I couldn’t make a decision I became overwhelmed and just started to cry. Addeane very calmly just asked what am I storing and helped me every step of the way until I made a decision. I know she works here. However, she didn’t have to go the extra mile. She is truly appreciated
Nice service!!
Friendly people!!!
Addeane is always available to answer concerns. She resolve any issues immediately. Thanks 😊
Addeane was so helpful answers all my questions all the times when I call amazing customer service she is the best. I left my space open once and she call me right away and I came down to fix it.I had no idea what I was doing but she show me how to work my combination lock.thank you
Addeane went well and beyond to help me out n exceeded my expectations! Her Customer service was amazing ! She followed up with me about everything I needed ! I will definitely be seeing her again !
Addeane is amazing! I’ve been a renter since May and I couldn’t be happier. The facilities are clean and the look like new. Whenever I’ve had to speak with Addeane, I’m always greeted with a smile. Keep up the great work!
Addeane was amazing great customer service
The service was very helpful and I got the perfect unit
Good customer service experience 👍
Came in to buy some boxes the lady was super helpful I recommend this places to family and friends
Addeane was so helpful with my transfer and made sure I got the best rate thank you so much
I had to reserve a unit and was going back and forth between sizes and in general wasn't clear with what I needed but the professionals at this location were super helpful with advising what was possible and flexible options. Ferona and Addeane were super pleasant at 9:30 on a saturday morning, even helped me bring boxes to the car, showed several available units, advised how to take advantage of promotions that were available and just made the process super easy and stress free.They both have really great energy and cared about adequately supporting the customer which I very much appreciate.
Addeane was great i came in yesterday she wasn't the lady that was going to help me but she was going out and she said she will take me out because I ask her to .great customer services she Is the best thank you
Great help from rep- very pleasant
Bait and switch place. Your my rent went from 450 to 750 in one month, NICE! There doir was broken so I had to move my stuff instead of them fixing the door. They were no help
Áddeane was amazing she help me with my e rental took me to see the space great customer service thanks addeane
addeaane was great she got my app up and running
Addeeane I recommend her highly well knowledge of her job great customer service . Well polite
They keep raising rates but can’t even fix the magnetic doors. The gate is up all the time and my storage until was broken into!
Sandrine was amazing thank you
Beautiful young lady at the front desk. Gates.
I just wanted to say that Addeane was very personable she was able to take our payment and educate us on how to download the app. She actually went through the app showed us how to do the access code to the gate and this will allow us to make our payments more efficiently and to be able to get through the gate much better. Thank you very much for being so kind and knowledgeable we appreciate you. Salah Foster
This storage facility is nice and new and clean....only thing I don't like are the hundred times you have to put in your long code to get to your unit. There is also not a lot of space at this location. If it's kinda busy your screwed...and there aren't that many hand carts..you always have to get lucky when it's busy.
Addeane and Sandrine are the best at Public Storage! I've used several storage facilities all over Palm Beach area and this is by far our favorite facility. The level of service and attention is unmatched and we will always do business at this location just for the customer service and hospitality from the office. Thank you!
Had a great staying here, customer services were excellent. I will recommend friends and family
Addeane was very helpful with accommodating our needs!
Addeane was amazing great customer service
I just booked a storage space @ the S State Rd. 7 location. Deddeane was there to assist, she was truly knowledgeable, and she was quite exceptional! Wonderful service. 5 ⭐️!!!
Jess and addeane were amazing they helped me with my space they helped me download my app I’m very glad I chose this location ! Spectacular customer service !
Addeane was so helpful she went way out of here way. Sandrine was wonderful also she helped me in the pass. I highly recommend this place.
Addeane and sandrine was so helpful .
They will try and charge you after you've moved out. Tons of hidden fees and increased rent. I would not recommend unless you want to still be charged after move out for additional months while they re-rent the same space to someone else. The customer service is terrible and unbelievably unprofessional. Sandrine has a terrible "I hate my job" attitude.
Very accommodating and clean. Addean helped us with every aspect. She is the best.
Sandrine and Addeane
Thanks for your wonderful,professional and prompt seevice
Addeane was very helpful and knowledgeable helped me get my unit in no time! Thanks so much!
Addeane was amazing great customer service I need a smaller space she was able to help me in a timely manner thank you for the service
I walked in stressed out; Addeane listened, then help me get into a unit in a quick timely manner. I’d definitely recommend this location to family and friends. She deserves a raise & promotion
Sandrine Was amazing! Great customer service very efficient we got the price we wanted. She took us to multiple units and help us set up the app on our phone! We fully recommend Public Storage excellent service!
Great experience with office staff and facility. They were very helpful and communication each time I called was great. Facility is very clean, well kept and the security is tops. They always have plenty of flatbeds available to move your items, even on a busy Saturday. A very satisfied customer!!!
Thank You So Much Addeane and Sandrine for your excellent Customer Service! We here in Lake Worth Appreciate You all that you both do! Attention to detail, going the extra mile and always have smiles on their face!
This is by far the best storage facility I’ve ever used- and after 13 years in the military I have used a few. Addeane was incredibly helpful going above and beyond on multiple occasions no matter the issue. The spaces are immaculate and the staff is outstanding. I would highly recommend this facility over the others.
Addeane was amazingly helpful. She set me up and showed me how to use my app. She made the entire process enjoyable, friendly and profoundly.
Excellent welcome when renting a new space
Lots of locations, new building.
Addeane and Sandrine are sooooo helpful ! Keep them around!
Sandrine and Addreane haves been a pleasure. They are great !!!
Addeane and Sandrine were excellent. Best service I have received. Very fast and sturdy .
Sandrine was helpful, professional and very nice. Glad I came to this storage!
Addeane was outstanding very professional and helpful she help me pick out a unit because I had no idea on how to rent a storage unit this was my first time she took the time to walk me to 3 different unit I was satisfied with the 30×10 I recommend public storage on 441 lake worth the best experience hands down ✔️
Sandrine & Addeane were so helpful with everything. Very polite and very professional.
I love this location addeane is the best everytime she helps me it's a positive and encouraging interaction. She is super knowledgeable literally the best
Addeane was a very accommodating and helpful with my move in. She explained every detail and was understanding regarding my needs.
Addeane was fantastic! Since the moment I arrived the team was welcoming and friendly. I felt like they really cared about me. They showed me what to do ever step of the way which was all new to me since it’s the first time I use this service. Thank you to all! I will continue to use Public Storage in the furrier!
Sandrine and Addeane great customer service