Public Storage Self-Storage Units at 6333 Arlington Expressway, Jacksonville, FL

Carmen was great an answered all my questions. Very Polite.

Carmen has excellent customer service skills. She was not about the sale and business as usual. Carmen was engaging knowledgeable and clear that she was experienced. Thank you!

Have unit at arlington expressway public storage. Cost has more than tripled in last yr. We pay around $250 per month for 10 x 15 and that is not even climate controlled!

Ciara was extremely helpful. The unit was perfectly clean, and using my own lock worked fine.

Victoria was great! Extremely helpful

The office manager took the time to solve my dilemma real professional I give her👍👍

Apparently an employee called out so the office was empty, but Jasmine came and saved the day. She was professional and helpful, working with her was very easy. As a business owner myself, I recommend that the company do whatever they can to keep her taken care of and happy as an employee in regards to raises and internal promotions- you definitely want to keep her on board.

Great prices, and they are amazing at helping with anything!!

Since I've already left a 5 star rating let me explain why..... I was having a bad day bc I needed some belongings from my paid unit but didn't have the proper items to do so.. But the GM who was there with their employee Jasmine helped out so much and I appreciate that... Make sure to rent from public storage at all locations..😁😁😁😁🤟🤟🤟

Kim was very helpful. Such a great personality. You want a great experience, come see Kim!!

I came in office to replace my lock on my unit today and the lady Shaughnessy had a great attitude and customer service

The lady in office today Shaughnessy was a great help I stopped by to transfer a unit

Shaughnessy was the epitome of customer service! Thank you so much and I can’t wait to come back! -Cesar

Sh💞ughnesy has made a miserable move Im going thru an extraordinary transition! 🙏Giving her 10 Stars

All kinds of hidden fees and why do I have to pay for a lock that I'll never be able to use anywhere else again that is insane I don't mind putting a deposit down on a lock and key or the unit or anything but I shouldn't have to buy a lock that I can never use anywhere else and nobody mentioned that when I called to get prices

Too expensive for nothing

I was very pleased with my service today and treated with the upmost respect and the young lady was giving excellent service.very kind and respectful.

The Lady Shaughnessy did a great job on the rental process it was life changing i was in need ! She did mention she was a few weeks in ! Great service

Great people helped me pay for my storage. Thanx! 😋

DO NOT I REPEAT DO NOT GO HERE worst service in Jacksonville!! Once your stuff is there they basically hold it hostage!! I went up there trying to pay my bill and switch units for over a week and it was always closed no one there to help even tho I was told it would be no problem to switch once the promotion was uo. Of course when you call they can take your payment but that's it no switching no getting the lockout off of your unit nothing. Now because of an email that the DM isn't responding to I can't move my belongings to a smaller one that I can actually afford even tho I keep telling them this. God forbid you get Pam she's the rudest employee ever just walk away or hang up. Basically once they have your stuff thats it no changing units or anything like that they know your going to pay or loose your stuff. I've been given the run around between phone numbers that weren't correct to wrong email addresses I honestly believe the dm doesn't exist. Now cuz of waiting ive incurred fees that i was told i wouldn't get and the communication between the customer seevuce number and the actual facility is the worst ive ever seen. You call they have records of your calls and everything but when in person they cant see the calls and complaints so your treated as if your lying and when i had the customer service person try to explain to the person working (Pam) what was going on Pam acted as if she couldn't hear him and then flay out accused the customer service person of lying. Then right in front of me called someone on the phone and accussed me of lying about everything I said even tho I called and they have cameras so you can clearly see I was there. While dealing with all this 3 or 4 other people came in complaining of the same things as me and were treated the exact same way as me. Worst decision I ever made was bringing my belongings here. Also since renting the unit the place has been shot up and there is a bullet hole in my storage unit as well as the other units near mine (but the insurance doesn't cover it so anything damaged is your problem)!!

Good job.from employee

Staff was wonderful, helpful with the best deals that was suitable for my needs. Also they were the first people that got my daughter's name right by her driver's license. Lol

Omg Brenda is wonderful I love that beautiful soul she made it so easy and so simple even helped me to set everything up for a different location. That’s the kind of customer service I would love to see everywhere else, but unfortunately not everyone has the ability to perform with the confidence she had. I don’t know what it was about her, but she had the ability to make me feel so comfortable like I knew her for years . Let’s just say I didn’t feel like another ticket number. Trying to hurry up and get the service over with and to the next person. My favorite part about the visit was while we’re talking as she explained everything step-by-step. She was looking at me in the eye she stopped what she was doing. She wasn’t looking to the side or being easily sidetracked by the person she was training her professionalism was top notch. Even if you’re going to a different storage I would recommend you dealing with Brenda off of Arlington Expressway. She is the real MVP. Thank you!!!

THE WORST DECISION I HAVE EVER MADE AS AN ADULT...I STILL SMFH ALLDAY

Amazing experience and they took care me and ms. Brenda is wonderful

Brenda is very professional and knows her job. Helped me with it all u needed.

Thank you for your help. Tami great

Brenda helped me and was very nice

Brenda the manager was so friendly and kind. Will gladly do business here again if needed in the future

They are very helpful and will explain everything to you so that you understand

Jazmine at Publix Storage was Exceptionally Amazing .. she moved me in with ease.

Tammy and Brenda were amazing with assisting me on my rental unit they were both very patient and helpful. We even shared a few laughs.

Awesome review

Mrs. Brenda was very sweet and helpful and went over and beyond to make sure I had the best storage unit possible. Thank you so much Mrs. Brenda💕

Best service. Easy rental. Thanks Brenda

Mrs Brenda she's the best I want to thank her for her overall help she gave me I'm going through a lot and she was determined not to quit in her help so thank you for your kindness

Brenda was amazing . Beyond Expectations. Great Customer Service.

Brenda was fantastic customer service was outstanding Great Personality help me with my account she went over and beyond

Brenda was very friendly and helpful.