Public Storage Self-Storage Units at 5757 University Blvd W, Jacksonville, FL

I work for the state and with the city of Jacksonville! Whoever was working on 10/03/2023 was not friendly AT ALL! Especially with a person with disabilities! Rude, disrespectful and she needs better training on customer service skills! Can't wait to get back toy office to file a complaint! I will never rent here again!

Thank you Teresa for helping me have a smooth process, renting my storage unit.

Teresa is the most sweet person she help me to got my unit and very nice person

The whole experience was so efficient. I was able to secure and pay for my unit over the phone. The attendant was very helpful and polite. She even had my lock waiting for me inside the unit when I got there. I was able to put my stuff inside and make it to my second job on time. Good stuff.

Teresa gave me an amazing customer service! Thank you for your help.

Please aware of Public storage they do a whole lot of shady business practice

Teresa was very helpful in explaining the in and outs of the contract. Thank you!

Friendly and helpful staff. Some units could use a bit of attention. Good price.

Teresa is a hard worker

Mrs. Teresa is AWESOME!!!!! 🙏🏾🙏🏾🙏🏾💜

Ms.Teresa Was So Amazing She Helped Me Throughout The Week Traveling To Florida From Georgia To Walking Me Through The Process When I Arrived.

Mike goes above and beyond and provides amazing customer service!

Nice employees but highly recommend going somewhere that has customer friendly policies- charged a full month when I was only in the unit for an extra day (and told over the phone I would be able to get the charge reduced or eliminated as no one was in the day I tried canceling about a month earlier)

Excelente servicio de Teresa

My experience here was great. Teresa was friendly and very helpful.

Teresa was wonderful. Open, friendly and answered any questions of concern. I think she’s a super asset to the Public Storage organization.

The facility is fine. The people are nice. Just watch out, they will raise your rent after you are there. They raised my rent by 100 Dollars! per month! I am guessing that is a standard practice in that industry. So there's that.

Great front desk assistant very curtious.

I've been storing there for about a year at this location. However recently the gates are being left open and people coming and going without using codes. I even recorded a video of the gates open. I came and went the other day completely unchallenged. So at this point I am seeking an alternative to storing my stuff elsewhere. I'd say if you go there go with this fact in mind. Good luck everyone.

Kim was wonderful and pleasant she did an amazing thing for me angels come when u least expect them to .Kim is a good asset for the company. Thanks so much Kim

I give this place a poor review because I was told one price and then when I got there the price was significantly greater than I was led to believe that it was before. I had all kinds of fees that were not mentioned prior to my purchase and that’s because my first month was waived and all those other fees were added, but next month when I have to pay full price for the locker none of the other fees are gonna be added so the price is gonna end up being the same regardless of what I’m told it’s gonna be.That is horrible customer service and if my back was not to the wall at the time I would have passed on doing any business at this facility.

Superior customer service! Knowledgeable, courteous, and concerned with my questions. Thank you, Rebecca, for your professionalism! 👍👍👍👍👍

Very nice very clean facility

Great place to store things

Tammy was amazing!! Great customer service and very personable! She really made my first experience great!!

Greatly

I've been at the storage unit for years and then I left and then came back for years so a voice like the management but now it seems like the one that's in charge doesn't want to go out of her way for anything and she's the one that lives on property. I'm very disappointed in her. It seems like she does a very least she has to do to get through the day. *** I have just learned that the person that I am referring to is not the daytime person. It is the person on call that lives on the property. I believe her name is Teresa. ***

I met Tammy at Public storage and she was incredibly helpful, knowledgeable and works in a timely fashion. The property is well kept, clean, organized, easy to get in and out and convenient from main road. The deals and prices are affordable and better than any competitors!

Tammy was awesome. She looks likes she bakes homemade pies for everyone in the neighborhood. She is so sweet and helpful. Tammy for president!

The customer service is fantastic! Tammy went above and beyond to help me out with a billing issue and was so friendly and patient about my situation. I would recommend them to anyone!

Very friendly, fast and affordable. most certainly recommend to everyone!

Great service, courteous staff

Tammy was amazing with helping with my move in! Thank you for all the help! And Candice was awesome to help me get a new lock after my husband lost ours!

I was helped by Tammy and she was great

Very ppproessional & friendly

Candice was awesome sauces, she was so professional and polite. I will forever get my storage from here as long as she’s here. Thanks Candice for everything you’re awesome!!!!

I just had a wonderful experience at this location! The young lady, Tammy, was so helpful and professional that I had to take the time to share😁we're relocating and needed a safe place for our belongings. Secure system-check, professional service-check, helpful staff-check x1000! Thanks for making this an easy process because moving never is easy, especially with a large family. Awesome experience and highly recommended by a mom who knows value when she sees it 🤗

Tammy was wonderful and patient and kind to me on one of the most stressful days. I recommend you hang on to her!

Tammy was very very help and easy to talk to. She help very quickly to get me assistance and set up with a storage. Thank You so much Tammy for all your help really appreciate it.

Tammy was awesome!!

Mrs Tammy professional and quick with the helping me get a storage because I needed one today at a great price! I would recommend this place to anyone especially here with her! Thank you again Mrs Tammy you’re awesome

This place is full of sunshine and Tiffany has been such a great help since we came

Tiffany is a great help and the sunshine here makes the storage even better we can see everything

Cut my lock, took all my stuff, give it to somebody else ,said they would send me a check ?

Awesome!!! The facility is nice and clean easy to get in and out of the storage but most of all, the customer service. Especially, Tammy. She's really was awesome!!! She took good care of me, from getting me set up, my whole time there and special when it came time to move out... She made everything real easy... Thank you again Tammy, You awesome...🙂

Tammy was very friendly, helpful and professional!!!!! Thanks Tammy

Very Good friendly woman

Great customer service. Easily was able to upgrade to a bigger unit. Front desk woman very friendly!

Tammy was both professional and courteous.

Staff is amazing. Affordable and centrally located.

I love the lady in the office always on top of everything an appreciate the storage it's awesome

Tammy is amazing I love the service always professional thank u so much

Tammy has been very helpful and awesome. I want her to have 5 stars

Ms.Tammy help me so much getting into a bigger space. Will definitely recommend this Location.

Excelente

Tammy help me with the process, very nice and professional 👏 👌 thank you

Tammy was great answering all my questions about getting a storage unit.

Tammy was very helpful and I had a great experience. Thank you.

Tammy was really nice and excellent service

Friendly staff willing to answer the questions I had and worked fast with getting me a unit!

Tammy was outstanding...Her years of experience quickly determine the right size of the storage unit I needed to store my personal items

Fantastic service. Tammy was great. She helped me get into my unit and was very helpful and fast setting me up. Thanks!

Tammy was great, very helpful and answered all my questions. Thank you

Heather did a great job taking my money

Tammy was very helpful and friendly and would recommend they speak with her anytime about storage space

Tammy is amazing gave me the best customer service i have ever had. Absolutely recommend this location for all storage.

Helpful thoughtful polite service here. Tammy is great!

Miss Tammy, was very well respecpetfuly and very helpful with everything. Well me with the whole process and Very very kind to me. If you need a place to rent for storage pleasecome here and talk to miss Tammy.

Moving from another state and having to place your whole life in a storage can be very stressful,but the manager,Tammy made my wife and I transition so easy! She was not hesitant to let me know,I could call with any questions and that I did and she had all the answers to my questions😁Thank you so much Tammy!

Very helpful kind was a amazing time went in the transaction was quick thanks again Tammy your awesome

I got my rental space from this location on line the process was so easy and it made it a no contact transaction. But when I arrived one of the associates was present her name was TRACY. She was wonderful so pleasant and professional. She double checked everything and showed us the app showed us some amazing features like opening the gate....so fabulous. I really appreciate the time and hard work Tracy put into our transaction. THANK-YOU!

Tammy was very helpful and went the extra mile to make sure that everything was done correctly. I appreciate her professionalism and her hard work. Thank you!

I would just like to say, thank you to Tammy. You were a tremendous help to my family and I. Very patient and awesome customer service. Again thank you.

Tracy is awesome!

Great service , friendly too. Our customer service representative is very knowledgeable about her job. I will recommend to everyone I know...

Awesome service

Nice service...

Perfect service , good quality when become to the attention

Tiffany is a very nice and social person and was truly a help to this process

Tiffany was great! Thanks for the help.

Tiffany is flat out AWESOME !!!!!!!!!!!!! I wasn't really happy with the HIDDEN CHARGES THEY NEGLECTED TO INFORM OF WHEN I CALLED THE CORPORATE OFFICE BUT ; ; ; The kindness and Sincerity that Tiffany showed me MADE IT PAINLESS . SHE'S A REAL ASSET TO YA'LLS COMPANY . YA MIGHT WANNA HANG ON TO HER .

Exelente servicio gracias

Tiffany is awesome

I want to say that this place went above and beyond their way especially Tiffany went out of her way to help every time I called or I had a problem she was quick to fix it and I'm very grateful for she did and I would recommend them to anybody

Place is always clean no complaints

She wonderful and amazing she really helped me renting the space online I will send more people here I would give 10 stars if I could she had a lot of patience with us

Tiffany is super informative and very helpful. She has a great attitude towards customers and her job duties as well. It was such a delight to meet her. She truly made me feel like a valued customer

Luv this place Mrs. Tiffany made my experience so easy and she very nice and knowledgeable all around great personality

Tiffany was so excellent, she gave expectational customer service and assisted me with all my concerns.

I was waited on by a customer service rep named Tiffany. She Polite, Respectful and displayed great customer service skills. She Made sure i was in and out without a lot of wait time. Will recommend her and this location to my friends.

The service was excellent, and Tiffany and Ms. Tracy couldn’t have been more helpful on a Saturday morning.

They were very helpful and transaction went smooth

Came in and added a second space Tiffany was great she even got me set up with the app

Tiffany was great always helps me always have a smile never rude wonderful lady always very helpful

We were very pleased with our visit to Public Storage on Lane & Wiley in Jacksonville. The representative, TRACY, was extremely professional and knowlegeable of the product line. She also provided suggestions on products that would best suit our requirements after carefully taking time to understand what our needs were.

No problem it’s nice

Ms. Tiffany is such a down to earth professional worker, due to my ptsd; she took her time explaining prices.. showing me the actual space I am using.. Thank You Ms. Tiffany for everything...

It was very clean and the people were very professional.

I downloaded the app and it didn't work at 1st. But now it's working so I'm giving them 5 stars.

Tiffany was Amazing! Definitely makes me want to use Public storage on university Blvd in Jacksonville Fl! Character is always nice helpful! She was very informative about the property and made sure I was happy with my unit! A+ & 5 Star service

Nice experience good attention ...enough to tell my friends to storage here thanks Tiffany

Tiffany & Tracey were awesome. They helped with a storage unit l rented and also helped my son Michael rent a unit. Fast, friendly, professional, knowledgeable. I would highly recommend Public Storage on 5757 University Blvd W., Jacksonville Fl, to anyone needing their service. They are both an asset to the business. Great customer service. ..A+ Service

Happy why it clean

Went to the location on 5767 university blvd w jax fl and ms tiffany was very professional and very polite and respectful""!! Thank u again ms tiffany for ur service today,we greatly appreciate u''!!! 🙏🙏🙏🙏🙏.

Excelent customer service.....nice

Awesome service, super fast and easy to get it done.

Es mui bueno I tienen buenos presios

Easy in, easy out. No fuss. Access is great. Ordering a storage unit online was incredibly easy.

Tiffany was very nice and helpful

I personally don't like it. They get you on the phone and tell you the price is half off $105 for 10x10 the first month and that you pay $25 administration fee. Then get to the store and they make you get $15 renters insurance the first month that you can cancel before next payment. So went from $52 to $77 plus $15, so $92 and then you have to buy the lock and keep a cylinder lock like you'll ever need one again. Total came up to $117 which was not even close to the original $77. plan to spend an additional $40 to what the rep tells you on the phone. so I pull up to put the code in and you can't possibly pull up next to the thing to put code in so you have to get out your car. Then there was still some kind of lock on the unit and I had to drive back to the front, enter the code again to get out and have the lady come get their lock out. And once we get inside the unit it's broke down as heck. So, yeahhh... Not to mention the lady kept telling me the same thing over and over about prorated payments when was very clear and I was just trying to get her to admit they are charging me another $50 for the 20-30th of the next month. So I have to pay half the price of a month for only 10 days of use. They know how to get ya but we done drove all our stuff there and I was not about to try to figure out another place.

Tiffany is always very helpful and professional at all times

Este service es muy bien

The ladies were extremely help with opening a new account. They should be commended for the great service they offered today!!!!!

The service was really great..Tiffany was awesome. ..

Tiffany is the best person in the store she, should received a raise, very good communication and customers service. Thank you Tiffany.

good service and very happy front Tiffany

Tiffany is a great rep! Props

Great customer service ! Everything went smooth

Tiffany was so great, she even stayed late to help get another storage, she is so helpful, Tiffany you are the best

Tiffany was awesome! Very helpful and very sweet! I highly recommend this location and ask for Tiffany!

Tiffany was very helpful an kind

Tiffany gave me a rate decrease during these trying times during this pandemic. She always provides excellent customer service and she deserves a raise!!!

No complaints, great service.

Tiffany was very professional and my experience memorable. I highly recommend this storage, the customer service is amazing.

The ladies here are very friendly. Great customer service. Thank you.

I have been with Public Storage for several years and several different States, this location is one of the nicest professional serviced and clean locations i have done business with, i appreciate the wonderful service always received from them Ms. Tiffany especially. Thank you,

Be careful what you store the employee are watching and posting online

Me. Tiffany was very polite and friendly. Made me feel at home . I would recommend anyone and everyone to public storage on university Blvd. they are a 10 star!!!!

Tiffany is so amazing and was so helpful to me great customer service

Highly recommend

Tiffany is 5he best .... She showed me the unit in the middle of one of those afternoon storms jacksonville is famous for ... Nice attitude Big heart Thanks

The Customer Service woman did a great job through the process. She was kind and friendly and knowledgeable of each types of units. My puchase was smoove and easy.

Tiffany and LaQuanna was very nice and helpful this morning with getting me in the right space at a great rate. Thank you ladies.

Tiffany omg what customer service. Was so helpful in many ways. AAA+++ The greatest

Great customer service! Tiffany made everything clear in sign up.

I have nothing but amazing things to say about the staff, specifically Tiffany. An emergency came up when I was moving alone and I was very upset. Tiffany went out of her way to make sure I got the resources I needed (a mover) and I really cannot express how much she helped me. She even called me the next day to make sure I was ok and that everything worked out for me. I am so grateful that Tiffany was there to calm me down and help me with my situation. Can’t thank her enough!!!

Very happy with the service yoana provided me with today. I would refer anyone to come here, she does a great job with her customers.

Sandra was amazing. Very straight forward and helpful. Very kind and welcoming. Didn't pressure us for extra purchases. Definitely would recommend!!!

It was perfect service

I went to make a payment on my storage and Yoana helped me with the payment. She is so nice and truly cares about her customers. She knows us by our names and don’t treat us like we are just units. I would refer anyone to that property because I Know Yoana will take good care of them.

The staff were very friendly and helpful. Thanks

Wonderful staff. And very Professional

Good people here and nice

Tiffany was a great customer service rep and she was extremely friendly and knowledgeable. Your business will thrive with more personalities like hers.

Yoana was very helpful!

Good service

Yoana and Tiffany provided great customer service and made me feel at home.

Yoana and Tiffany are the best. Great customer service and Yoana really helped me alot.

This ladies are very helpful. Have great attitudes and gave wonderful costumer service. They should be given a rise putting there lives at risk to help others needs during this Covid 19 . Yoana and Tiffany. Be blessed ladies stay safe God bless you

Super fast and convenient! The two ladies up front Tiffany and Yoana was very knowledgeable and it took about 10 mins for everything!

Very fast and affordable. Tiffany and Yoana helped me get a storage unit I need at a affordable price and I was in and out within 30 mins.

Cheri was an absolute doll . Thank you again

Clean units, good prices. The lady in the office, Tracy, is very friendly and polite. I feel good about storing my stuff here.

Nice and clean

Nice attendant. Explained how everything worked and broke down how the payment system worked, showed me the unit and others around it. Recommend strongly.

Cheri is great super simple and super easy

Sharon was a very helpful sweet and kind person love doing business with her.

Sandra's was a big help today...thanks so much!

Ted was such a great help!!!

Sandra's was the better ever

Cheri was super nice and helpful, great customer service! The storage units are older but if you just need something cheap for a little while it’s worth it.

Mrs. Tracy was so helpful!!! She was so kind and on her job! I definitely recommend this location! 5 stars!!

Tracy was a big help choosing the right size in a hurry. I was in and out in under 15 minutes.

Staff is helpful and always courteous. Thanks

Good storage

The staff here first off provided me excellent customer service.....they took time to give me a tour of the space and explained everything to me so I could understand...They offered deals on boxes and was all smiles i recommend this place to everyone. Thanks public storage staff for making this experience comfortable.

Facility was clean and Cheryl was helpful. Thank you Public Storage

Really good

Great customer service. Known her since I opened my storage on lane Avenue

I really appreciate Ms.Sandra, she was super professional, kind and knowledgeable answering all of my my questions with a smile on her face.

Great service, very professional

Cheri was excellent and helped me know everything I needed to get my unit

Be careful storage units are older. Inside units are sprayed with some kind of insulation or something on the ceiling that flakes of on to anything you have underneath it. Always problems with lighting outside units. Rates go up by $5 every few months. Super annoying. The only good thing is Sherri the manager who is always very helpful.

Just moved to Jacksonville and need a unit to help sort boxes. Prices here much better and two others we checked. The gal at the desk "Tracy" was very helpful and explained everything.

James and Tracy were awesome and such a big help! Will recommend.

Tracy was wonderful! As well as James. Will be using them when I move again in the future!

Cheri very good lady tank yuh pu much for service

Great customer satisfaction

I have been with this property for years and Cheryl is phenomenal. Always there to assist when needed, genuinely friendly. I have units at 3 different properties and this one is the best.

Ms. Sherry was wonderful to me....she was very helpful and I love her attitude towards customers..Thanks for making my move Great😍😘

I needed help making a payment and remembering my code. Sherri was so very helpful and pleasant. Much appreciated.

Very good fast service and great customer service☺☺☺

management is great. unit is nice & convenient. thank you

Thank you. Amazing service

Needed a unit in very short notice and Cheri took care of us. She answered all of our questions and concerns and made us feel at ease. I highly recommend this storage facility. Thank you Cheri, you are wonderful.

Tracy and Cheri did an awesome job.

Great, convenient location. Excellent staff! Prices are better than other sites in the area and they have better facilities!!! if you need storage, this is your place!!

BEST STORAGE UNIT EVER! Great service, clean unit, with gate and also good prices! I totally recommend them.

Cheri is great and a real asset to this company! I was under a lot of stress dealing with an emergency move and using a storage unit for the first time. She went above and beyond to make the move in as smooth as possible. I’m so glad I chose this location.

Cheri is the best part of this place. Unit is all good and gate works well. Seems secure and water won't get in your unit. Only downside is you have to buy the $20 lock since you cannot find elsewhere but it cannot be cut out. Note the gate hours. Great location.

Super awesome and easy process. She was friendly. In n out within 26mins.

I have been with public storage for many yrs. Customer service has always been good. Mrs Cheri on university west has always been amazing. She always brings a smile to my face. I always look forward to seeing her smiling face.

I am very pleased with the property manager Cheri. The location 5757 University Blvd W. was a little further than I wanted. However, Cheri is an ASSET to your corporation She was very professional, helpful,& caring regarding my needs. She answered all my questions & explained my concerns. Cheri deserves a raise in pay & a letter of recommendation in her file. If not for her I would have rented elsewhere. Thank you Cheri for making my move so much easier!!

Excellent service from Cheri

Cheryl is awesome great customer service

Very patient, very kind,and Super professional

Great place to store your things clean personnel was very thoughtful very helpful Byron Pamela Gossett Jacksonville Florida

Cheri was very helpful in helping me set up a storage unit, and I would recommend this location to anyone else needing self-storage.

Tracy and Cheri were excellant at helping me make sure that the unit i rented was the size for my needs. They really took the time to show them to you it was very helpful. I reallt recommend them and their k owlegde is even more heloful

The storage units had leaks, causing water damage to furniture and exposure to mice.

Cheri was very nice & helpful... Great service!!!

Expensive rat problem

Great customer service, mrs Cheri is so nice and friendly. I would highly recommend speaking with her for all the storage needs, I was using my unit for a couple months and the whole time pricing was fantastic. I never had a bad experience, staff definitely goes above and beyond.

Chari is so helpful and friendly! Customer service is excellent. No problems with anything so far.

Jay was really helpful

Excellent customer service. Sheri took me through the process and I was all set up and ready to go in less than thirty minutes. The buildings are clean and the grounds are well kept. Perfect central location for Jax.

Excellent help. They were there for me when I was homeless. I owe them big time.

Tracy gets those stars all 5 of em. Thanks Tracy. I didn't forget about ya girl!!

I was in need of a storage unit last minute and Cheri was so helpful! She was kind to my situation and went above and beyond!

Cheri is the best

Great Customer service and a great place to store your items

Jacobi was AWESOME!!! He was very knowledgeable and helpful! Soo glad I decided to go to this location!

Jacobi & Cheri have been very helpful

Jacobi is awesome thanks for everything

My top 3 storage facility.

Vacated my unit yesterday and I just want to say how easy and convenient this location was. Cheri was very professional and helpful. She is the best! I highly recommend Public Storage.

Cheri was very professional thorough and kind. She stayed after hours to help me. Highly recommend!

What time you can get in the gate

Cheri was extremely helpful! Well kept facility and great service!

I have never used a storage unit before now. I heard great things about this place and they were all true. I came in a couple months early to check it out. Security was my first priority in selecting the storage facility to use. I felt this was the safest place in the area for my property. Then I needed to find out if they had a storage unit that my trailer would fit in. Jacobi showed me the different sized units. He was very friendly and patient. After selecting the size that would work for me, I wanted to find the best unit for backing the trailer into the unit. I was shown several units and made a mental selection of the best one for me. I was thrilled and felt so much better about my decision to use a storage unit. Fast forward and I was finally ready to start renting the unit. Cheri helps me and after talking about the unit I wanted and how I was happy it met my needs so well. I was then showed a different unit that was now available that was even easier to back into. I was freaking stoked. Then it was time to sign the contract. Nope, month to month. I was already happy with the price. This was the cherry on top. I was glad that there was the option of auto pay as well. I was walked through the sign up. It went so quick and easy that when I was thanked for my business I had to ask if that it. Easy peasy. All my needs were exceeded and the best customer service ever. Thanks, Jacobi and Cheri.

Hello, I came in on Saturday and Bonnie and Cheryl was helpful with the rough situation I was having with my storage. Bonnie recommended that I use the damp check and I see it is already working. I will highly recommended Public Storage because of the Professionalism and Helpful staff!!!

I have used Public Storage several times and always had a good experience. Cheri, at this facility, was great. I reserved a unit that was on special but when she went to check the unit it had a hole in one of the walls so she gave me a similar unit (that was not part of the special price) for the same price. Also, I told her I would come by around 2pm but didn't make it there until about 4:40 due to other issues that came up - she had everything ready & was very pleasant & professional.

He lot was always clean and the staff was always friendly.

Jacobi was AWESOME! Excellent customer service with a beautiful smile!!!

Great service from Cheryl. Thank you public storage for great employees.

I have had the pleasure to meet Cheryl. She was very helpful and polite. Great customer service.

The service I received today, was impeccable and hope it focuses on staying that way.

Jacobi rock awesome sauce customer service skills on point help me save and feel like my stuff is safe.

Cheryl was very nice. Answered all my questions. I will be back to see her again definitely. Clean facility. Easy parking.

Convenient, clean, and safe.

Clean safe and inexpensive

Great experience with awesome customer service from Jacobi at public storage 5757 university Blvd. I was shown two different size units and I selected the right one with Jacobi's help. Thank you So much for a Wonderful moving experience!

How do i find out the gate code

This location showed professional and a good experience in service

Cheri provides excellent service and truly went above and beyond for my family. This property is well priced and maintained. Can not stress how highly I recommend this property.

Cheri was awesome!!

Just moved from out of state, Cheri was pleasant, informative, and quickly acclimated me to the facility. I would highly recommend this storage facility.

Jacobi is AWESOME. Very helpful and great at his job

Clean facility, easy access, and good hours. Jacobi was great. He was friendly and professional, and the move in process was quick and easy.

False advertising said rent for a $1 first month. Overcharge for same exact unit else where for a 2nd of the price

Canceled unit in not even 48 hours and they kept and refuse to refund my money. They dont give you a copy of contract they send it through email. ALL CONTRACTS can be reversed within 72 hours. Regardless of any nonrefund policy they may have.

Jacobi at Public Storage was a lifesaver!! There was an unfortunate situation that occurred in my life and I had to store a lot of personal items. I was apprehensive in choosing a location. I went in and spoke with Jacobi and was very impressed with his professionalism and great customer service. He was able to answer all my questions and subdue my concerns. Thank you for your help and understanding. I would recommend this location 5757 University Blvd. West.

I was there today.Cheri & Nakeisha were,very much on the job.They really know how to treat their customers.They are better than a 5.They deserve a 10

CAMEIL WAS FANTASTIC...CUSTOMER SERVICE WAS GREAT ...I WILL CONTINUE TO DO SERVICE WITH PUBLI STORAGE

Cheri, Manager is so helpful, friendly. Reasonable rates.

Very friendly service!

I went to this location today looking for boxes. Cheryl was super friendly and took good care of me. Office was nice and clean

Cheryl and Doug were super helpful. Will recommend to family and friends. Good people

Mrs Sherry was great with everything

They have great accessibility. They are reasonably priced. you can pay online or in person. They have great online discounts. Their staff is proffesional curteous and knowledgeable. I love their barrel locks.

Ashley was great! Customer service A1

Great people and service Cheri is a delight and will keep us coming back every time I run out if space :)

Cheri was very helpful.I would recommend this location to any that is looking for a storage units

The lady that works there is nice but the company itself goes up in price when ever they feel like it.

Cheri and Doug were great. I was inquiring about renting a unit the information given was helpful since I never rented a unit before.

I have had a great experience with Doug and Cheri at this location. Very helpful and friendly and I feel secure here. Great place to come if you need storage. First space I rented became too big and I was able to transfer to a smaller unit! Thank you Cheri and Doug

Open 24 hours?

Wonderful kind of service and help just polite and good business

I have to say I was very surprised by the service I received at Public storage on University blvd after visiting a few other storage facilities near by. Doug and Cheri provided exceptional service by actually wanting to help meet my needs. They met me with smiling faces and warm greetings. They asked all the right questions and gave me all my options. I left feeling like I made the right decision doing business with them. So if you're looking for a professional storage that treats you like family, Public storage on University blvd is the only option.

Doug was very helpful and a really sweet guy.

I felt a need to express an opinion for two locations. The University Blvd location and the Baymeadows location. I started out a the Baymeadows location in need of a storage space as it was the closest to me. I had stopped by 3 weeks prior and they had several 10x30's however I was too far out to reserve one. When I returned a customer had reserved 3 - 10x30's and there were none left. Heather at this location sensed my URGENT need and said if one came available or the customer who reserved the 3 canceled any she would call me. She also searched her site and informed me where two more locations had suitable units. One being a 20x20 which I was not sure would work....When returning home I had a message from another location wanting to confirm my appointment which Heather suggested I do and I said I would. She took it upon herself to make the call and as well as make the appointment for the next day. I did keep the appointment but decided to a take a look at the 20 x 20 at University Blvd. Upon arrival I was greeted by Cheri and Doug who also immediately sensed my urgency. Cheri took me back and spent about 20 minutes with me. This unit was idea for my needs and I booked it. I can only say how professional and caring Heather, Cheri, and Doug were. Totally satisfied and impressed with these 3. I would highly recommend either of these two locations if not just to be pampered by these caring people. Not seen too often today when customers are treated with such respect and caring. With respect to Heather I felt so pleased with her help that I drove back to personally thank her, unfortunately she must have been with a client...I will make it a point to personally thank her.....great team at these two locations....

Sheri the manager was not friendly and the older guy is very slow . I was in there for 45 mins for nothing and I had my 4 month old baby in 2 year old in the car with my husband .

Doug and Cheri great to work with and great secure location

Cheri was very friendly and helpful in helping me select the right unit size.

Cheri and Doug were great help

Cheri was a great help. Facility was always kept up nicely. Only wish it was easier to get in and out of the gate without having to get out of the car each time but that's not a deal breaker. We were surprised at how much the monthly amount for our 10x10 fluctuated. Started at around $60 and ended up at $86 after 2 years of being there.

Cheri and Doug were such a great help. The grounds are well kept and the unit was clean

Great service,not accessible 24 hrs.

Great service and follow up from staff.

My experience was great! Staff was very kind! 10s🌟🌟🌟🌟

Clean facility

Cheri was incredibly accommodating and helpful!

Thank you Don and Cheri for you Professional Service over the past 18 months. Your facility was clean and always available to me and my family. I will be referring your facility in the future. Thank you!

Heather was so amazing from start to finish you can count on me to recommend this location😉

Doug and Cheri were wonderful, they helped me with my storage needs. The site was clean and easy to get to. I had a great Hassel free transaction. Thank You!

Cheri was amazing! She took me from stressed to relieved in 5 minutes!!!

Cheri was very helpful and quickly setup my account. The facility was clean and easily accessible.

Love this place, such a friendly and calm environment. My family and I have been using this facility for over 10 years and have never been dissatisfied.

Cheri was a great help and made it an easy transition for my move.

sierra and doug were awesome

This is our second time here, and Cheri took great care of us!

Easy, convenient, reasonably priced. We weren't fond of the pushy sales tactics, though.

Heather was very friendly and professional. Knowledgeable and very customer service orientated! This was the easiest part of moving!

Cheri is awesome!!!!! She was a huge help with transferring my unit!

Cheri is the sweetie person... She just doesn't know how we drove around looking for storage at a decent price... Thank you again Cheri you are the best!!!

Doug n cheri has great customer service everytime I've come in and my storage is always safe....

Excellent customer care, customized and excellent prizes and units. Cheri was very helpful and understandable with amazing customer service skills !!!

This Public Storage property is the best ever. They are very kind and helpful. We are return customers and have also felt safe here. Cheri and Doug are very nice and knowledgable.

Heather helped me find the right sized unit last week, explained everything to me very well without me needing to ask any questions, and the property is very well maintained. I will recommend this location to friends and family!

Cheri and Doug were wonderful!!

Great customer service fast service and a great area. Cheri and Dougie Fresh was awsome on getting us taken care of in all our needs.

Doug and Cheri manage this location. They are extremely helpful, professional, accommodating and friendly. We love them and will use this location anytime we need to use a storage facility. We recommend them and this location to anyone in need of the use of storage.

Great place to store goods

Cheri was awesome! She got me a great deal and went above and beyonf to get me the perfect unit in no time at all!

Everyone we have dealt with has been super nice and helpful, really great people. The property is always clean. My unit stayed really cool even in the hot summer sun. I'm an impressed with this place and would definitely use them again.

I have a storage unit and paid prorated till the 6th day. I left ONE thing in there and they are trying to charge me for the whole month. The local worker (Heather) was a REAL treat and threatened me with sending it to collections and then when I tried to call customer service she literally hung up on me as I was speaking; her name was Jacqueline. I would like someone to call me or contact me ASAP because this is ridiculous. Your customer service and lack of working with people is astounding. I will never place my goods in your storage facilities until someone can sort this out for me. Apparently this needs to be dealt with quickly as they're threatening collections.

Cheri is an AMAZING person to work with! The experience with her has been very pleasurable and she's extremely courteous to her customers and helps them out the best that she is able to!!! I would def use this location again!!!

DougieFresh and Cheri were very helpful and professional! I recommend this company for storage!

Doug cheri great customer service friendly fast and nice

Cheri was extremely helpful, goes over everything to make sure you have a great experience . Property is neat and well maintained.

Cheri & Doug are the best

Ms. Cheri was a great help and very sweet! She made my move in simple and easy. Ask for Ms. Cheri, I totally recommend this place! Thanks again Ms. Cheri ☺

Cheri and Doug displayed friendly and professional personality. I felt as though they were long time friends.

Awesome

Ms. Cheri is so sweet and very helpful. She explained every detail. Thank you Ms. Cheri

Cheri was very helpful in renting the unit.

I came in to get some prices on a space and Doug was helpful. Though I needed a air conditioning unit and wont be needing it for about a month. He recommended me to a few different properties that are climate control. He also recommended that I either call the call center or look online because prices and availability change on a daily basis. He took the time to give me an idea of a few sizes and some of the packing supplies they carry. The property was clean and well maintained. I would recommend this property! Thank you again Doug!

They were very helpful...I like it

I really think they are awesome very nice clean facility smell great customer service is awesome this will be my second time renting a unit !!!😊😊😊😊 Thank you so much #Cheri and #Doug😊😊😊😊

Share was great in helping me today. Thank you so much for your quick and polite service

Cheri has been very helpful and there prices are better than the other around my area!!!

Cheri helped me so much thanks public storage

Great customer service. Carline was very helpful and knowledgeable.

Awesome experience. Everything went smooth from day one to the last just the way I like it. 5 star service. Cheri

Cheri was an awesomeness person and made sure that all my needs was meet

Needed a place after driving all day and didn't want to put everything in a hotel and back out. We called and got there close to closing. Doug took us around and even made recommendations for the area. Really appreciate him taking care of us last minute.

Great experience! !! Krystal and Tylla w the BOMB !!!😄😄😀😀

The customer service was outstanding, from Ms Pickins, and Douglas

Cheri was very helpful with all my needs

I was treated to excellent customer service from Cheri and Doug. The facilities are first rate. I would highly recommend this facility to prospective customers.

I really liked my experience. Mrs. Cheri helped us soooo much. We highly recommend.

Cheri was amazing and very helpful.. very clean facility and great location

Cheri showed me a couple of units and was real nice and polite and very professional and found me the best unit for my things

I used this facility about a year ago and loved it. At the time staff were friendly and the rates were excellent. I went in this afternoon to purchase a unit. The clerk at the desk was rude and dismissive. I wasn't acknowledged for about 15 minutes because he "didn't see me" (I was wearing a bright red shirt). He asked if I made a reservation and I had online; there was just no area to put in a time. I knew what I wanted already. He said he was leaving in 15 minutes and I offered to take my business elsewhere. He said "bye". You missed out on an easy sale with a customer who paid consistently for a year. I'll take my $100 a month elsewhere.

The service was amazing and Cheri helped me find everything that I needed. I would definitely recommend this public storage to others

Needed storage in a hurry, Cheri was quick and informative. She suggested supplies that will protect my belongings. Great service.

Cherish was great

Cheri provided excellent service from check in until moving out of the unit. Very knowledgeable friendly service with a smile. I would definitely recommend this storage facility. Units were easy to get in and out and clean. Thanks guys.

Cheri was a great help

Quick and easy , cheri good costumer service

Cheri and Doug were awesome call to see if things were going great .ask if we had any questions or concerns never been asked that from a storage before

Fantastic experience. Cheri was fast and efficient

Great work Cheri was the best with helping me experience was excellent..

she was very nice and friendly , better than the lady on Arlington Rd. also helped me to understand how it all works :) thank you CHERI

Had a reservation for a storage unit, came in to see Cheri, she was very helpful, showed me several units, found the perfect one. I will be storing for a year and I am really pleased with Publuc Storage.

Needed storage in a hurry, Cheri was very helpful. She showed me the unit and offered moving supplies. This process went very smooth and much quicker than I expected. Thanks, Cheri

Cheri was amazing don't meet many cheery people these days but i was in a 7 mood and cheery cheri took me to a 9. I only wish other businesses pushed for get style of customer satisfaction thank you public storage and cheri

Cheri was very helpful and knowledgeable. Had a smile on her face the whole time and made the whole experience very pleasant. I highly recommend public storage.

Cheri is awesome! She will take care of you.

Cheri was very helpful.

I've utilized rental services from Public Storage facilities in Jacksonville, Fl numerous times and the staff and management (Cheri) have been helpful and courteous on every occasion.

Needed storage in a pinch and Cheri was there to help. She showed me several units and found the perfect size!

Cheri was fast and easy

cherish made it an easy experience ty

I'm moving out of my storage sherry were very helpful I thank her for all her help.

Cheri did a great job checking us in to our unit. Clean property and great staff!

I came to this location for a storage place and we had the best experience ever with this sweet lady cheri just what u need in the hard time and rush a smiling face always helps thanks cheri we really apreciate you

Cheri was awesome!!!

I had fun with Cheri :)

Amazingly awesome! Great customer service and very helpful to every need.

Got great help getting set up and a good price. Couldn't be happier with them.

Cheri was extremely helpful and professional and the prices are a major reason to come here. I will definitel refer here.

Cheri was very friendly and helpful. She talked with me about what was going into the storage to make sure it will fit.

Awesome Service, fast and friendly, thanks Cheri!