If you value your items, do not rent here. The property manager is never on site. I have been trying to reach someone all day. Someone changed my lock without my knowledge. I have never missed a payment and now my things are being held hostage. Spoke to multiple people and they said it’s because the property manager doesn’t take care of these location. Also, there are now homeless people LIVING in the units. Do not rent here. I wish someone saved me from this.
The young man who help me out today shame to say .I forgot his name.but he was grate.very helpful and I really appreciate his help
Thank you so much
Cannot close it unit due to NO online links to close unit and no one is ever at the facility where the storage unit is located to go inside and manually close the account. This side of public storage shows the true lack of customer service and overall respect for customers that rent storage units.
Update, I give credit were credit is do, property manager called the following day and closed the unit and expressed regret for not being in the office during office hours to handle customer issues. I have renewed faith in public storage for my future excess household needs
Tammy provided the best customer service for our new unit today. We had a few minor issues with the one we were assigned. She relocated us and couldn’t have been nicer and more helpful!
Wish there were more stars. I had the pleasure of meeting Tammy from the University Blvd W store today. She actually saved me some time ,and possibly my life and belongings. She taught me some be careful rules concerning my keys, and lock, when dealing with movers. How to safeguard myself and items. If there is no key back,, no pay.. Don't want to tell all, but everything she told me was correct and for my safety. Tammy, thank you so very much for being so professional, kind courteous, and patient. Keep up the excellent job you are doing. Tammy here in Duval County, Jacksonville, Florida. 5757 University Blvd W. Pleasure doing business. Goooo Tammy👍🏿👍🏿
Tammy’s is excellent knows her stuff
The ladies was great and helpful recommended
Jackie was great answered all my questions and help me get everything I needed done with no worry
Never again! I have placed phone calls three days in a row and nobody cares enough to call you back. My rent is automatically debited from my account but they placed their lock over mine denying me access to my unit. I cant get to my own stuff and they don't return phone calls. Nobody is ever in the office! Disappointing and nobody cares!!!
I just wanted to share that Tammy Schwerin is an asset to the Public Storage Co. She is very professional and knowledgeable. Ms. Schwerin made me feel like I mattered and that my concerns were important. Ms. Schwerin would be the reason I would choose Public Storage and even recommend them!
Jacqueline is great .. live her energy
Pricing was very competitive and customer service is great. Jackie, especially, was extremely helpful.
This place is awesome. She was very helpful and courteous. I would definitely recommend this place to my friends.
Jackie was great!!! She walked me to my unit so I could see how big it was then explained billing and access information!!!!
Jackie is the best!! She is so accommodating and sweet. I would store my stuff at this location just because of her!!
Jacqueline was fast, efficient, helpful and sweet! Wonderful clean units and great management
Unfortunately the longer you are a customer the price continues to rise. They now want me to pay double the price from when I originally got the unit. I’ll be moving my things to a more reasonably priced storage company.
My unit was damaged and not usable. I could see into my neighbors unit through the damage in the wall. I'd add a photo but the reviews for this page won't seem to let me. No one was at the property to help at all. The entire 3 hours I was there I could not find a employee or contact anyone that worked there. In order to get a new unit customer service wanted me to jump through several hoops and even drive to another property to sign paperwork to then drive back to another unit. After I was passed to multiple people and 2 hours on the phone I decided to find a different storage company.
Been there 3 years unfortunately can't afford it any more . I will say the manager Richard went out of his way to right a wrong .He is definitely undervalued great guy.
Good attention and best price in town at the moment
Your customer service is horrible you need Chick-fil-A customer service training bad they know how to treat customers
Sad place here
They raised prices twice in three years not 24 hrs access
Just your everyday (now a days) "run of the mill", not fancy or spectacular in anyway self storage facility.
The place is even blanetantly called: "Public Self Storage". So you know it's most definitely is what it is all dull orange and such.
But I love it! Not like a husband loves his wife and not even like Christ loves His church...but moreso like how one would love a clean pubic restroom.
I hope this was helpful!
I work for the state and with the city of Jacksonville! Whoever was working on 10/03/2023 was not friendly AT ALL! Especially with a person with disabilities! Rude, disrespectful and she needs better training on customer service skills!
Can't wait to get back toy office to file a complaint! I will never rent here again!
Thank you Teresa for helping me have a smooth process, renting my storage unit.
Teresa is the most sweet person she help me to got my unit and very nice person
The whole experience was so efficient. I was able to secure and pay for my unit over the phone. The attendant was very helpful and polite. She even had my lock waiting for me inside the unit when I got there. I was able to put my stuff inside and make it to my second job on time. Good stuff.
Teresa gave me an amazing customer service! Thank you for your help.
Please aware of Public storage they do a whole lot of shady business practice
Teresa was very helpful in explaining the in and outs of the contract. Thank you!
Friendly and helpful staff. Some units could use a bit of attention. Good price.
Mrs. Teresa is AWESOME!!!!! 🙏🏾🙏🏾🙏🏾💜
Ms.Teresa Was So Amazing She Helped Me Throughout The Week Traveling To Florida From Georgia To Walking Me Through The Process When I Arrived.
Mike goes above and beyond and provides amazing customer service!
Nice employees but highly recommend going somewhere that has customer friendly policies- charged a full month when I was only in the unit for an extra day (and told over the phone I would be able to get the charge reduced or eliminated as no one was in the day I tried canceling about a month earlier)
Excelente servicio de Teresa
My experience here was great. Teresa was friendly and very helpful.
Teresa was wonderful. Open, friendly and answered any questions of concern. I think she’s a super asset to the Public Storage organization.
The facility is fine. The people are nice. Just watch out, they will raise your rent after you are there. They raised my rent by 100 Dollars! per month! I am guessing that is a standard practice in that industry. So there's that.
Great front desk assistant very curtious.
I've been storing there for about a year at this location. However recently the gates are being left open and people coming and going without using codes. I even recorded a video of the gates open. I came and went the other day completely unchallenged. So at this point I am seeking an alternative to storing my stuff elsewhere. I'd say if you go there go with this fact in mind. Good luck everyone.
Kim was wonderful and pleasant she did an amazing thing for me angels come when u least expect them to .Kim is a good asset for the company. Thanks so much Kim
I give this place a poor review because I was told one price and then when I got there the price was significantly greater than I was led to believe that it was before. I had all kinds of fees that were not mentioned prior to my purchase and that’s because my first month was waived and all those other fees were added, but next month when I have to pay full price for the locker none of the other fees are gonna be added so the price is gonna end up being the same regardless of what I’m told it’s gonna be.That is horrible customer service and if my back was not to the wall at the time I would have passed on doing any business at this facility.
Superior customer service! Knowledgeable, courteous, and concerned with my questions. Thank you, Rebecca, for your professionalism! 👍👍👍👍👍
Very nice very clean facility
Great place to store things
Tammy was amazing!! Great customer service and very personable! She really made my first experience great!!
I've been at the storage unit for years and then I left and then came back for years so a voice like the management but now it seems like the one that's in charge doesn't want to go out of her way for anything and she's the one that lives on property. I'm very disappointed in her. It seems like she does a very least she has to do to get through the day.
*** I have just learned that the person that I am referring to is not the daytime person. It is the person on call that lives on the property. I believe her name is Teresa. ***
I met Tammy at Public storage and she was incredibly helpful, knowledgeable and works in a timely fashion. The property is well kept, clean, organized, easy to get in and out and convenient from main road. The deals and prices are affordable and better than any competitors!
Tammy was awesome. She looks likes she bakes homemade pies for everyone in the neighborhood. She is so sweet and helpful. Tammy for president!
The customer service is fantastic! Tammy went above and beyond to help me out with a billing issue and was so friendly and patient about my situation. I would recommend them to anyone!
Great service, courteous staff
Very friendly, fast and affordable. most certainly recommend to everyone!
Tammy was amazing with helping with my move in! Thank you for all the help! And Candice was awesome to help me get a new lock after my husband lost ours!
I was helped by Tammy and she was great
Very ppproessional & friendly
Candice was awesome sauces, she was so professional and polite. I will forever get my storage from here as long as she’s here. Thanks Candice for everything you’re awesome!!!!
I just had a wonderful experience at this location! The young lady, Tammy, was so helpful and professional that I had to take the time to share😁we're relocating and needed a safe place for our belongings. Secure system-check, professional service-check, helpful staff-check x1000! Thanks for making this an easy process because moving never is easy, especially with a large family. Awesome experience and highly recommended by a mom who knows value when she sees it 🤗
Tammy was wonderful and patient and kind to me on one of the most stressful days. I recommend you hang on to her!
Tammy was very very help and easy to talk to. She help very quickly to get me assistance and set up with a storage. Thank You so much Tammy for all your help really appreciate it.
Mrs Tammy professional and quick with the helping me get a storage because I needed one today at a great price! I would recommend this place to anyone especially here with her! Thank you again Mrs Tammy you’re awesome
Tiffany is a great help and the sunshine here makes the storage even better we can see everything
This place is full of sunshine and Tiffany has been such a great help since we came
Cut my lock, took all my stuff, give it to somebody else ,said they would send me a check ?
Awesome!!! The facility is nice and clean easy to get in and out of the storage but most of all, the customer service. Especially, Tammy. She's really was awesome!!! She took good care of me, from getting me
set up, my whole time there and special when it came time to move out... She made everything real easy... Thank you again Tammy, You awesome...🙂
Tammy was very friendly, helpful and professional!!!!! Thanks Tammy
Great customer service. Easily was able to upgrade to a bigger unit. Front desk woman very friendly!
Tammy was both professional and courteous.
Staff is amazing. Affordable and centrally located.
Tammy is amazing I love the service always professional thank u so much
I love the lady in the office always on top of everything an appreciate the storage it's awesome
Tammy has been very helpful and awesome. I want her to have 5 stars
Ms.Tammy help me so much getting into a bigger space. Will definitely recommend this Location.
Tammy help me with the process, very nice and professional 👏 👌 thank you
Tammy was great answering all my questions about getting a storage unit.
Tammy was very helpful and I had a great experience. Thank you.
Tammy was really nice and excellent service
Friendly staff willing to answer the questions I had and worked fast with getting me a unit!
Tammy was outstanding...Her years of experience quickly determine the right size of the storage unit I needed to store my personal items
Tammy was great, very helpful and answered all my questions. Thank you
Fantastic service. Tammy was great. She helped me get into my unit and was very helpful and fast setting me up. Thanks!