Public Storage Self-Storage Units at 5036 S Cleveland Ave, Fort Myers, FL

The best staff ever, Carli is so nice, helpful and down to earth. Great customer service!

Excellent location, great Service, app is super easy to use and Carli the person in charge is super kind, professional, helpful, and polite! Amazing!! Thanks!

Good

I have been storing here for 6 months without any issues. The staff has been friendly and helpful, the app has also been easy to use.

I want to let you know that Betty at the Fort Myers, Florida store, is absolutely outstanding! Extremely kind and accommodating to our needs! We look forward to seeing that in the future!

The attendant was very helpful and had a great personality

Carli was extremely professional and very polite. She answered all of my questions. She made the whole experience easy.

Fair people.

Patti is the absolute best. Overall great customer service very friendly. Very outstanding communication is great. She deserves a raise she deserves her flowers. I wish I can do something nice for her. She is awesome and we appreciate her.

Carli was wonderful very nice person thank you

Clean, well maintained and affordable. Very friendly and knowledgeable people. Just be aware you will only have access to your unit between 6am and 9pm Update! A year later and the place is still clean and secure and the manager was VERY helpful with my new rental. GREAT SERVICE!

Carli is awesome, great customer service and ease of use. Thank you!

Carli was a great help when I had to close my unit. She got someone to help me lift a dresser into my truck.

Outstanding customer service !!!! I had the pleasure of meeting Carli today she is the general manager very pleasant to talk to, and answered all my questions, I would recommend anybody looking for extra space to go see her and she will take very good care of you. I rate her a five star manager.!!!!!!!!

Carli and the other employees were soo amazing!! They made my move out so easy and I really appreciate doing business with you guys

Carli was extremely helpful with a bill situation I had, she was also friendly and you could tell she cared about me as a customer. Highly recommend !

Carli took care of me today. She’s the best. Really appreciated her positive attitude and patience. I will keep coming back to this location any time I need a unit! Thank you Carli!

one of the worst place to rent, mafe a reservation when i get to the location i was sold a package deal insurance lock plus administration fee and my rent told the property manager that i had my own insurance and my own lock she copt an attitude, i moved in then i noticed after 2 weeks of moving in she or someone made a lock check my locks had stickers i moved out a week later but everytime i went to my storage it was closed, if they would do lock checks as they are supposed to they would have known ioved out and took my locks with me, i called many time after i got a call that my unit was unlocked i left several messages letting them know i had moved out, now I'm getting calls from collectors all because public storage hires lazy people to ork for them

Tori was fantastic, when I walked in, she was singing the most beautiful song and greeted me with the biggest smile. She assisted me in paying my 3 storage units and was absolutely a joy to meet. Thanks again Tori!

John Hutton was very polite and helpful employee and great customer service and he really helped me a lot and I was very satisfied with his customer service

Constant rate increases. Now paying $286.00 a month for a 10x15. I do not recommend Public Storage to anyone.

Almost all my stuff I lost but I am trying to get into my storage units but there is no one on site that can help me I don't have the number anymore that's been use when opening my account

Joanne was phenomenal!! Highly recommend.

Fresh paint Safe location Nice staff

This company doesn’t even deserve one star. After hurricane and they don’t want to work with any customers they rather sell their stuff to make more money they’re all about the money making not helping their customers even customers I’ve been customer there for four years I’ve had a storage unit with them for four years and they rather sell my stuff and help me out never been late never miss Payment but need a little help this month because of hurricane in and nope they rather put my stuff up Auction then help somebody. This is definitely not a customer service company this is definitely not a reptile company they’re all about the bottom dollar and that’s it I just wanna have FOX 4 News would like to hear about this how they’re ripping people off and charging an arm and a leg for storage units and then want to sell their stuff the first payment payment they miss don’t want to help and when there’s been a natural disaster they don’t even want to help their customers

After renting a storage unit on the 20th of October for $268 for 1 month, not even 2 weeks later they pulled $98 out of my account without my knowledge and overdrafted that account...then told me they took it for the 20th of November to December 1st and would not put my money back until I moved out, said it was in the contract I signed. I am not a happy camper. Also, you can see where people are busting the sheet rock to get into the next unit and rob people. No cameras throughout, only at the front gate.

Great prices.

Kaitlin, if I spelled that correctly, went above and beyond helping today. She was on top of the game getting the small snafu that came up. Seems the internet pricing wasn’t transferring correctly, but she knuckled down and got it cleared in just a few minutes. She really came through, no doubt.

Kaitlyn was very helpful and everything was perfect.

Kaitlyn is wonderful! She returns calls promptly, answers all questions and has the patience of a saint!

Brittany was very informative about everything and very polite with a positive attitude.

Brittany great customer service!

Thank you Gabriel for your spontaneous customer service and you are definitely a life saver.. Best employee hands down!!!!

My husband and I have been trying to get an issue resolved with payment and we had been to 3 public storages and came to this one and Gabriel helped us resolve our issue quickly and professionally. Thank you, Gabriel

Kaitlyn was very helpful with all my questions. Great service!

Very easy to work with and Kaitlyn was great at check in and checkout

Great experience. No delays. The young lady named Brittany was wonderful. Highly of recommend

Brittany and Kaitlyn are awesome

I always have a great experience here and Kaitlyn was a great help.

Kaitlyn is an awesome worker and she has helped me so much!

Katelyn was very helpful to me. She explained everything. We needed another unit and she was very knowledgeable for our needs. Very happy with Public Storage.

Kaitlyn 5 was so helpful in helping us choose the right size locker for us The facility is clean, tidy, secure and a good price

Kaitlyn is the best. She is so sweet! She helped me get the perfect unit with the best deal! I highly recommend this place to everyone.

Kaitlyn is very professional and knowledgeable in her job and is an asset to this company. I will always recommend this Storage space.

Kaitlyn is good people, she helped me out and she's great.

Thanks Kaitlyn for your excellent help.

Kaitlyn is a superstar! Her customer service skills are spectacular ...good Job to everyone at Public Storage

Shout out to Public Storage on 5036 Cleveland Ave. Katelyn was so helpful and sweet, moving is already stressful. It helps when you get excellent customer service.. Thank you

Kaitlyn was super helpful and was completely professional!

Kaitlyn is amazing! always helpful and eager to help. so personable and nice. please don't transfer her!

Horrible customer service. If you need help with anything, call the 800 number. This location and the employee at this location is awful. Call, nobody answers. Leave a message, nobody calls back. 50% shot anyone is actually in the office when you come by. Paid $218 a month for a "climate controlled" space that leaked and ruined my furniture and left mildew everywhere. Take your valuables somewhere else.

Beware of rent hike after you.load your stuff in here

Keeps raising rates. Not a good facility. Choose other places

Brittany was extremely pleasant & personable, she was helpful at explaining every detail! A very smooth transaction! Perfect size units and affordable..Highly recommend..

Kaitlyn was very helpful and she answered all my questions.

Kaitlyn was great. Her explanation of the facility and the process was succinct and easy to understand. She answered all my questions plainly. She's a good "salesman." 5 stars!!

Caitlyn was so helpful she helped with all my questions. If you need a storage place come here!!

Accommodated me and was friendly Kaitlyn was a champ.

Kaitlyn was amazing, property was very clean and organized. Great place.

Thank you Kaitlyn!!!!

Great storage unit! Had everything ready within minutes! Katlyn gave me a call the same day to make sure I found my unit and everything was okay!! Highly recommend for anyone in need of some extra storage!

Caitlin was very helpful with the system with what I needed great job

Kaitlyn was such a wonder! Really helped me out

My Grandfather and I purchased a joint storage unit here. When he passed away they wanted to see a death certificate and a bunch of other personal info which I thought was very intrusive, in order for me to clean out the unit.

Emma was awesome!!! I drove over 1300 miles with a truck full of stuff to rent a space from another unit that was useless at best!! Emma got me a unit in 5 minutes and helped me when I thought I was out of luck!! Thank you so much!!!

Mi experiencia en este lugar ha sido la más horrible experiencia porq donde no hay palabra no hay negocio. Cuando tú das una palabra debes ser leal a esa palabra. Pero en el mes de mayo

Fast and easy. Angie was super nice and very helpful.

Kaitlyn and Stephanie were excellent! I had a great experience. I'll come to both of them anytime I need storage.

Kaitlyn went above and beyond with her service. Thank you!

Kaitlyn was wonderful and very helpful Made the experience very easy ❤️

The representative was very helpful, knowledgeable, and kind. She showed me the space before renting to be sure that was the size I needed.

DO NOT RENT PUBLIC STORAGE!! RATE GOUGING!!!

My experience at Public Storage was great ! Friendly & Knowledgeable customer service all my questions were very well answered . Kaitlyn provided exceptional customer service . Very smooth and easy rental process . I’m extremely satisfied!

Kaitlyn is wonderful definitely super accommodating with storage units. Definitely would recommend her for help and the whole time my stuff was in the storage nothing got moldy because I used damp check.

Kaitlyn was very professional.. the process was very smooth and place place is very clean. My first experience with public storage and I'm happy 😊

Kaitlyn was awesome! Very nice and explained everything in a way I could understand and made me feel like I made the right choice choosing where to store!

Unit was very clean, Kaitlyn was very nice. Excellent experience will definitely use again!

Trice was very awesome really appreciate how professional she was and I hope you guys are happy wit here working there because she is awesome thank you

Angie was absolutely wonderful . She was very informative . She was very helpful. And we are excited to begin storaging with you

Angie was great helping me find the right size unit for my needs! She is so knowledgeable about all of the units , pricing and so very friendly! If you need a place for storage, this is the spot for you!

Angie was WONDERFUL!!! Very professional and explained everything extremely well.

Angie was very helpful and answered all the questions I needed. Definitely recommend this place! 5 star service!

My name is Elijah J. Burston and i had an Awesome experience doing business with your company!! This morning 2021/2/13 was my 2nd time going to public storage seeking help and Angie was there to assist me and was super cool with answering every question i had about different things. When i first came in last week to find a good size storage unit for myself , she was very patient with me and i really appreciate that because i know i can be indecisive at times. Today i was coming to see what is the correct procedure to follow when you lose your key to the lock on your storage unit. Angie broke it down to me and explained the right way for me to go about things with the issue I'm having. With that being said , on my lunch break today I will try to fight through traffic to bring a new lock so you guys will already have it here at the office ; so whenever the manager get the chance to get around 2 taking off my old lock next week she can put on my new lock and we can be ready to rock & roll from there. If i cant make it today on my lunch break to drop off a new lock or this weekend then I will make sure to have the lock at the front desk by Tuesday afternoon at the latest. thank you again for having my back throughout everything I'm going through at the moment. I am looking for to doing a lot of business Public Storage here in the near future! Every person that needs a storage unit I am going to recommend them to come to Public Storage because you guys are the best. Tell Angie she's doing an amazing job and to keep up the great work! I'm honestly not sure if you guys will even see this review lol either way though , if it was up to me I would rate my experience @ Public Storage 10 Stars!!!!! But for some odd reason five stars is the highest I can rate my experience so that's what it is. - -1ove E.J.B

Maria was very friendly and efficient. Found exactly what I wanted at a price I wanted to pay.

Trinity was amazing! She helped me find the perfect size storage unit right away for my father in law and was super nice ! I would give 10 stars! :)

Ventrice es muy buena su atención

Angie was great. We had some issues with eRental but we kept working through the process and finally were able to get everything we needed completed. She was very helpful with the entire process. I enjoyed working with her and had an overall excellent experience. Thank you, Angie !

Angie is wonderful and very helpful.

Angie was great!!!!.... She was fast knew what she was doing and i would DEFINITELY recommend going here for your storage needs wether a little or a lot!!!!

This place is a great place to store everything. It is very clean and organized with great service!

With Angie helping us pick what we needed, it made our experience simple and easy! We are very pleased with our experience! Thanks Angie!

Angie was very helpful and made the whole process quick and easy. I definitely recommend her.

Angie was amazing in helping me to find the right unit for my stuff. So happy she helped me with everything and mde it all so easy!

I recently did a review and thought I’d give another update to my past review the district manager called me and was very polite she refunded me all my money back and explain what happen very we’ll this is a good business and they will do what ever it takes to make things right ...

Angie was awesome!!! great service!!!!Thanks so much!!!!!

Angie was a very big help with getting everything figured out!!

Angie was very helpful answered all our questions.

Angie its very great !!!! Everything it’s excellent ! Thanks !! You are the best !! God bless you

Great location and Angie has been very helpful.

I dealt with a nice woman there named Angie she really made me feel at home and welcomed even during a scary time like this. She was very professional and upfront. She deserves a raise to say the very least!

Well run Storage facility and maintained to a high standard! Angie does a great job and I’ve never had any issues👍

Even though I was grumpy and in a bad mood Shelbey both in the office and on the phone was very polite and professional When I questioned her about the administrative fee she explained it as she knew it Then she researched it to be sure that she was giving customers the correct information. Very polite and professional young lady. I find no problem with the facility either.

Angie was great. Very helpful and nice. My only problem was with GPS directions. Public Storage was excellent.

Angie did a great Job, thank you for your help!

Renting a unit here was simple and easy. Angie made this process EXTREMELY easy! Because she is so professional and an expert at the process, the entire sign up process took about 20 minutes. The facility is very clean and in a great location.

Amazing service would come here every time just because they made it that easy for me thank you

Angie did a great job. Give her a raise.

Renting a space couldn't have been easier. After reserving it on-line, we went to the location to make sure our vehicle would fit. The attendant, Angie was super helpful. She explained everything and answered our questions. She had even chosen a unit before we arrived that made access perfect for us. Her professionalism and caring attitude made us positive we had come to the right place. She is awesome! Highly recommend this location.

Great customer service! Angie was very helpful and provided all the pertinent information that we needed to make an informed decision. We had to wait for our stuff to be delivered from Delaware, but when it arrived, Angie was there to help us secure our reserved unit and checked us in without a hitch.

Friendly staff and great service. Will recommend to others

I had Rachel help me when I went in and she was very friendly and helped me pick out a storage unit that was perfect. She also recommended me items that I decided to buy that would help keep my items safe. Wonderful customer service experience!

I've been using them for over a year and they continue to be super friendly and courteous with any issue. For example, I was experiencing some trouble with my gate code and one of the employees by the name of Rachel kindly helped me resolve this issue and gain access to my unit. Thank you so much for your help.

Excellent Customer Service at this location. Best price I found on units. Rachel was extremely helpful and considerate. She showed me the unit, and had brought with her an item that reduces moisture in the unit, plus I had forgotten to bring a lock .... and she had that with her as well. I like how the buildings are set up ... easy to find your unit

Angie was super kind and helpful finding perfect unit for me

I just went in today for the first time at this new location on in Fort Myers Florida for my public storage. I inconvenience my attending a lot because at the moment I was not currently able to pay the full payment without having any money left over to spare before tomorrow. My accountant was able to make my experience very pleasant was even able to offer me the option of sparing my insurance until the weekend that way it doesn't inconvenience me with my immediate deposit for my storage unit. I'm completely satisfied with my experience and today I do own a public storage because of my accountant . Thank you so much Angie you gave me a great deal and completely satisfied me financially I really hope this help anyone who's looking for a storage unit public storage Fort Myers Florida South Cleveland is where you want to go. Thank you so much and I appreciate the business with you. Join public storage for all your moving and personal needs.💕👄

Impeccable service would highly recommend Carmen

Love This Storage Facility!!!!!! I usually do not write reviews, but this place is OUTSTANDING!! My wife and I just relocated to the Fort Myers area from Chicago. Angie, the customer rep/rental agent, at this address, is such a great gal and so helpful. She goes above and beyond any place I have ever utilized for storing my personal effects. The security and overall layout of this facility is perfect for anyone looking for a safe place for their belongings. Angie even called me days later, after I had gotten established with a rental agreement, to see if everything was going well and to check on our overall well being and if there was anything she could do to help out. Back in the Chicago area, people just do NOT display that degree of kindness. I, most assuredly will always recommend this storage facility for anyone in the market for storage needs. Angie is a fantastic person to work with. GOOD LUCK

Excellent Customer Service at this location. Good low prices on units. Angie is super nice. Her knowledge and patience exceeded my expectations. This location is very clean. A friend of mine Maria G. recommended this place and I would recommend highly recommend Public Storage for anyone in need of a safe clean unit to store your belongings.

Angie is very nice and helpful . She is super knowledgeable about the business . I will recommend s close friend to rent a unit .

Michel was very helpful. Clean facility, good prices, fast service. Very satisfied.

I haven’t used a storage facility in many years, so I wasn’t sure what to expect. The property manager here at Public Storage, Angie, was very helpful and helped me in making a decision. She then guided me through the process, so it was a very pleasant experience. She was very professional.

Angie was very helpful and we now have storage. Thank you!

Angie made my process of renting a storage unit simple and easy. She handled everything professionally and effecently.

Angie was friendly and the process was easy and straight forward. I would highly recommend Angie and this storage property. Thanks, Angie.

Angie was a great help right off the bat helping me find the proper size storage unit for what I was storing. Great location and real great customer service.

Very good.

Angie was very informative, friendly and courteous. The facility has Plenty of security and well maintained.

Service was excellent. Angie was very professional and we were in and out so fast. My time was very important

You can unlock your box and they lock it back for you automatically. Rad. Tubular.

Angier was very knowledgeable and very friendly. She arranged a perfect unit that met my requirements. She wad very helpful!!

I loved it I had been to 3 different places they were all the same price for a 5×5 ,what won me over was how Angie dealt with us she was down to earth felt like talking to family thank you Angie made us feel at home .

Very professional! Angie helped me with all my questions and was very easy to get set up will recommend to friends

Angie help us out today she was very professional

Sarah S. was awesome and very pleasant

Sarah S. was super helpful and very sweet the whole time. "TELL ME WHAT YOU GONNA DO ABOUT IT!

Sarah S was phenomenal

We had an appointment for 1:00. Sarah S. was prompt and explained everything in detail concerning our rental unit. Sarah took care of explaining everything in a professional and personable manner. We are very happy with her service and would highly recommend this facility to others.

Sarah S. helped my husband and I find the perfect unit. She was friendly, professional, patiently answered all of our questions. Her efforts enabled us to quickly find what we needed, sign the paperwork and return home to keep packing. This morning I dropped off the first of many carloads of boxes- all of the security codes worked pefectly, and Sarah S. was there to support me as needed. Five star +++++++! She is a true asset to Public Storage. Thank you!

Sarah S. Was fantastic and very professional.

Sara did a great job helping me. She was very personable, asking questions and willing to help in anyway.

Sarahs she was great

Such a pleasant experience. Sarah S. was very helpful and friendly. Will definitely recommend this storage facility.

Sarah S. was very helpful!

This is first time renting a storage and Sarah s was very helpful she got me what I needed plus more, if you need somewhere to store your items this is the place to go!!

Sarah S. Was really helpful and answered all the questions I had.

Sarah S. Is awesome. She explained everything in detail. She took her time to make sure we were totally satisfied. I would recommend this facility to anyone just because of her. The facility is great too. Appears very secure.

Carmen was awesome. Very quick and seemless experience. I appreciate that they followed up after I made my online reservation to confirm and even called the day before to remind me. Affordable, month to month, perfect for basic storage.

Carmen helped us out so much with our new unit . Very friendly and the perfect face for this company! Thank you so much !!!

Stop by to rent space and carmen was very helpful and knowledgeable I what she does

Wow great experience with the staff here at this location I had a small discrepancy with some of the check in/out dates while I was renting within 24 hours I was contacted by there management fixing any issues that where in question they went above and beyond to correct the problem and to make sure I was satisfied with the outcome great experience with Sarah S and the whole staff here thumbs up

I have stored my stuff at this property for awhile. This place is very professional staffed and easy to work with. Angie and the rest of the team have been a real blessing.

Sarah S. was Terriffic! She was as fast, friendly, and as accurate as we could have asked for...would def recommend.

Sarah s was very helpful and friendly and informative

Sarah S. was extremely helpful and informative.

Sarah S. provided great customer service support and was helpful throughout the entire process. We will likely use this facility again in the future.

Sarah S. was so helpful and very kind. The storage unit was as expected. This is my second time using a public storage facility and they have been great to rent with.

This is our first time renting a storage unit and the service provided by Sarah S was awesome! She did a great job explaining all of the options and showing us different units for consideration. She also gave insight on things we may not have thought about on our own. We are very happy with our experience and look forward to being a customer for a long time moving forward!

Sarah s gave us quick friendly service with a smile.

Sarah S is hot and very helpful lol

Sarah S. was so awesome today when I arrived all frazzled about my situation. Her cheerful demeanor immediately helped my mood! She made me happy with the prices and the location is great!! She is keeper for sure!!!!

Sarah S was very friendly and quickly helped us. She showed us out storage abd got it done fast

Sarah S was very helpful in finding us the right space and at a great price. Will definitely be using this location again!

Sarah S was extremely helpful and made the process seamless!

Sara S. has been very helpful and friendly with all the issues I have had with transferring units.

Sarah S was very helpful

Carmen went above and beyond what most businesses do today. Refreshing! Great Job Carmen!!

Sarah S. is Amazing and we couldn’t be Happier with the Customer Service that we received. We Highly Recommend Public Storage & Sarah Sermo.

great customer service carmen is wonderful and helped me a lot during my visit today, offering ant treatment for my outdoor unit and even finding me a better suited unit in case of bug problems since it is an outdoor unit i really appreciated her going above and beyond about something i otherwise wouldn't have even worried about on my own. thanks carmen!!!!!!!!💓

Carmen provides us with exceptional customer service. Thank you !

She provided us great service!!!!!!!! -CARMEN

Carmen is AMAZING!! Super helpful!!! Easy process!!

Clean storage unit. Safe and secure property. Excellent friendly "go out of your way" service given by associate Sarah. S

Move in was fantastic! Sarah S helped me and she was quick and efficient. Thank you so much for all of your help!

Carmen was very helpful & professional. Location was clean & organized. I will definitely recommend others to visit location for their storage needs.

Sarah S and Carmen were a big help today I needed a storage unit and they helped out alot. We needed to get a unit extremely quickly. They were extremely knowledgeable of the terms and offered expert advice. If you are in the market for a storage unit, come see Carmen or Sarah S.

We needed to rent a storage unit relatively quickly, Carmen and Sarah S. was extremely knowledgeable about the unit, the terms and was very pleasant. They explained each section of out rental agreement as well as being patient with all the questions I was asking. I highly recommend if you need to rent a storage unit go see them...The unit is extremely clean. Please come check it out.

Carmen was very professional and helpful Clean Location and clean unit will send all of Colleagues to this location for all of their storage needs

Sarah S. makes me believe that customer service is still alive and well. She is always a pleasure to work with and goes above and beyond to make sure our business is taken care of. Recently while dealing with the stress of a big move she absolutely made my day doing more than I could ever imagine to make the process seamless. She's an amazing asset to Public Storage. Thank you for being YOU!

Sarah S. Was such a big help I am so glad I came to this location

Sara s was great very friendly and helpful answered all of my questions

We arrived last minute on Sunday before they closed and property manager Sarah S was patient and courteous to us as we got set up a little late.

Great customer service, very quick and efficient!

Excellent customer service!

Sarah S. Helped us today witour sforage unit an provided great fast an friendly costumer service!

I came in to this location to make a payment and this location is very nice and Sarah S was such a sweetheart. Thank you Sarah S.

Renting a unit a 5036 Cleveland ave ft Myers.. Going though difficult times and mrs Sara S. Was amazing with all her help.. My experience here was truly a great one.

I came in to look at units and Sarah S. Was so patient. I am so glad that I came to this location and did not go anywhere else.

I came in to do a transfer and was on a time limit. She was so fast and still made sure I understood everything. Thanks Sarah S. Your the best!

Sarah S went far and beyond from the first phone call all the way to the end. She showed me a few different sizes because I wanted to visually see the sizes. It was no bother to her. She answered all my questions and I feel safe storing at this location.

Sarah S is very professional very informative and very knowledgeable about her units Sarah s is the bomb my moving truck broke down right in front of the gates and unfortunately my unit is all the way in the back of the lot so because of her I was allowed to go home and take care of a few things while she kept an eye on my movers because they had to unload one truck load another Chuck and she made a notation of when she let them in the gate so they could not take advantage of me I really appreciate her she is a beautiful individual

Sarah S was there to help in a time of need. She got me a great price and was fast at her job.

Sarah S. Was so nice and fast at her job. Thanks Sarah

Opened a storage account today and wanted to express my gratitude to Sarah S. Thank you Sarah for your help,time, patience and over all support. It showed your love and support for your job and customes. It showed from your first hello till your last good-bye. Will definitely be telling my friends and family. Keep up the great work. Keep going above and beyond.

Sarah S is a pleasure to work with her customer service qualities are exceptional. Highly recommend her.

Sarah S. is nice as can be and she is extremely helpful :)

Sarah S thank you very much for service you were awesome.

Sarah S is the best. she helped me in so many different ways. she has a lot of patients. she is just the best!

I was really impressed with the staff on site and how professional they were. Exceptional customer service indeed. Amber walked me through the process with ease. 24 hour security, clean and convenient. I highly recommend this storage site. Amber, Sarah you are both the best. Thank you.

I want to thank Sarah S for her help as we selected our storage unit today. She was so helpful and informative as we tried to make our decision about a place to store our belongings and what we needed to do to keep our belongings stored properly. She went out of her way to make sure we knew as much as we could and answered every question we asked. Thank you, Sarah S!!

Sarah S took the time to show me the different units and we went on a tour of the place in the golf cart we scratch off the ones that I didn’t like and then It came down to the last three that I liked then we went back in and we price it out and I liked it so I took one of the units. Sarah S is amazing!!!!

Sarah S was a great help!!! Very nice and helpful.

Great place. Sarah S. Is fantastic and super friendly!!!!

It was a pleasure working with Sarahs!!!! She was patient and knew her storages quite well!!! Personanlity a winner!!!

Sarah S was very helpful in getting us set up quickly so late in the day and made sure we got the best deal we could. It was a very easy process 😁

Sarah S Everytime I come in great service.

Sarah S always makes sure that she answers my questions and she will break it down so I can see it. She makes me laugh too. Thanks Sarah S, from your friend Sarah####

Great Customer Service.

I had a wonderful experience with Sarah. She was very personable and was able to help me quickly and efficiently.

Sarah S. Had the best attitude, amazing customer service !

What time will the gate open in the morning

The best service ever from Sara S!

I want to say thank you Sarah S for helping me use the web site. It has everything. She set it on my phone. She really helped me.

Thank you Sarah S for being so kind. This lady is always smiling. I call her smiley. She will help you with all your questions.

Sarah S is always awesome when I come in. Any problem she takes care of it promptly.

Amazing customer service. Sarah S. Was really good great attitude.

We went in to this location today to get a second storage unit. We had a great experience with Sarah S. She was very nice and helped us to get a unit just s few doors down from our current unit which really helped us to move some things from our current unit to the new one. Sarah was really helpful! Thanks!

We have had a unit at this location for several months now. We came in today to get a second unit. Sarah S. helped us with our new unit. She was great! Very helpful with the entire process. She got us a unit very close to our current unit which was very helpful because we needed to move some stuff from one to another. We are very happy with this facility and we hope Sarah is in every time we need help! Thanks Sarah!

Quick, easy, afforidable. Sarah S was very friendly and helpful

Public Storage is always clean and they are always helpful in the store and on the phone, Sarah S helped me with a storage when I was having a hard time and kept all my belongings safe, as rough as a time I was having she made me feel very at ease with leaving all my things, I greatly appreciate everything!

Sarah S is amazing. Her friendly and helpful attitude makes it a very pleasant experience. Her knowledge is exceptional. She is a keeper.

Sarah S. Went far and beyond to make sure that I got a good price. I feel comfortable knowing that she is there overseeing my personal property.

Sarah S made our family experience with public storage on S Cleveland, Fort Myers the best we could have ever expected.

I just want to thank Sarah S for being as patient as she was. So many people get upset with me because I ask so many questions. Her customer service skills were a pleasure to be around.

Sarah s was exceptional and helped me take care of everything even though I'm an old codger and don't know any better.

Sarah S was super helpful and very friendly. Made renting a unit painless!

Sarah S was so easy to talk to. I will tell everyone to come to her.

They will Rob you without a gun! One month 79 and today 109 not happening on my watch

My husband and I rented a unit from Public Storage at 5036 S Cleveland Ave in Fort Myers, FL, to hold our belongings during a move from Ohio to Florida while we looked for a new house. Once the purchase of our new home was complete we returned, to our unit to remove our things only to discover the facility has a rat infestation and that a number of our boxes and items had been chewed through and blanketed in a layer of rat droppings. Mortified and disgusted, we hurried to the office where we were dismissed and told to file a claim with insurance that thankfully we had purchased up front. After looking into an insurance claim however, we were notified that rodents were not a covered expense and that we’d only be eligible for reimbursement up to a max $250 with a $100 deductible, along with submitting a receipts and an itemized listing of all the damaged items in the unit which is laughable, considering the actual cost of these damaged items is probably 10x the max claim amount. I attempted to contact Public Storage by email and was directed to their phone line. Once I finally reached someone by phone, I was sarcastically told that rats are not their problem, and that it is “self-storage”. I was also reminded that’s why they insist upon the insurance, which they know doesn’t cover rodents, which in my opinion is tantamount to some level of fraud and for sure gas-lighting. The facility knows they have a rat problem, now there are literally rat traps placed outside every other unit. There was actually a dead rat stuck to the door of our unit when we opened it and another dead rat found further inside. If only they had met their demise before destroying our belongings. This is unacceptable treatment and service. Not only has Public Storage refused to accept any sort of responsibility for the destruction of our property or attempted to rectify things, but from a consumer standpoint, they’ve provided no plausible way to even protect yourself or your belongings financially. Do yourself a favor, and store your thing with anyone else. Our things might have been safer out on the street, and we would’ve saved some money too.

Sarah and the other staff members have been a great help during my housing transition. I will recommend them to anyone needing storage units. They are reasonable with the prices and in a convenient location.

Sarah S at public storage gave me great service very great customer service perfect

Me and ny friend came in to this location to rent a storage unit and sarah s. was amazing...her customer service was immpeccable ...tha k you for enpl

I visited the storage today and the service was awesome, I would like to tell Sarah S. thank you for being so nice and your customer service skills are excellent.

Sarah s. Was an amazing help. I can't thank her enough.

Great price. Can't thank Sarah S. Enough. She made the process super simple and fast, thanks!

She was excellent and kind made the process quick and smooth and really enjoyable I recommend sarah S to everyone she was friendly and made me feel really comfortable

Sarah s was awesome

Had great service from Sarah S she was very helpful in getting our storage unit great customer service I am overall happy with everything will definitely keep coming back and I will recommend this storage to anybody and recommend her all the time

Got a storage unit to store some stuff came back pretty easy

Awesome deal really helped in a time of need

Highly recommend this location! Prices was so on time and Tiffany was so helpful & professional!

Sarah S. Went above and beyond to get me a bigger unit... She was fantastic and I am glad she was able to help me...

is been a long time since i see a great customer service like this girl name Amber and keeley give me im super happy with my rental i would definitely recommend this facility to my friends

I was satisfied with the storage facility but even more so with the service I received from Sarah & Sarah. They made it a priority to put the customer first and so kind and friendly. When you go to get your storage, make sure to stop in and see the Sarah’s.

I give this location 5 stars. Clean & very friendly staff. Thank you Keeley for helping me find the right unit.

AMAZING CUSTOMER SERVICE! Keeley is friendly and EXTREMELY helpful!

Very convenient location. This is my mother's & my go to store when we need to buy packing supplies & boxes. The manager Keeley really understands her business.

Good customer service from barbara excellent storage condition

Good location clean and tidy wonderful customer service Keeley was a delight.

went to my unit had a problem and sara was wonderful and took care of the problem

I’m moving down to Ft Myers for work, and had a whirlwind weekend of trying to find a house before flying back to NY. Just in case, I wanted to set up a storage unit where I could hold my stuff while waiting for the closing. Sarah made this process the easiest part of my weekend. She was super friendly and helpful, making sure to get me into the unit that best fit my needs. It was a quick and painless process, and I felt much better after getting everything set up. Thanks Sarah!

Very clean, affordable, well run facility. The mgmt team is very friendly and on top of things. Security is good which is also important.

Great Customer Service ...

Very poor customer service and not willing to work with you on your account. They want to get paid for an entire month even if you don't rent the unit for the entire month. They went into my locker and after they did one of my TV's was damaged they refuse to do anything about it. I would not rent from them and I will never use them again. If I could have given 0 stars I would have.

I am not sure what happen to the young lady Keely but they need to bring her back. She was/is absolutely wonderful.

Great place. I really appreciate all the help I receive everytime I visit the office.

My husband and I are moving to CA and the property manager at this location Keeley was absolutely wonderful. She answered all of our questions and was able to find us the right size unit. She was definitely a breath of fresh air in this hard move. I recommend this location for anyone that needs storage.

Kandi was extremely friendly and helpful. She made the process very easy and got my unit set up and ready to go.

First time Public Storage user, I was treated like a long time valued customer. Thank you for the great service.

Kandi made me feel right at home! Great place to do business!

Kandi was super helpful with showing us the unit and checking us in!

Keeley & Carla are very generous with customers and makes you feel comfortable coming in to pay your bill. They also do reminder calls. "GREAT PLACE

front desk showed alot of concern that I understood all the material that we went over

AMAZING CUSTOMER SERVICE! Very friendly staff and EXTREMELY helpful! I HIGHLY recommend this location to anyone looking for a storage unit!

It's a great storage with clean units !!

The property manager Carla was friendly and efficient! I would recommend this property!

Carla was excellent.

Tom was very helpful and made the process very smooth.

Just completed the storage set up with Carla and it was very smooth and seamless! Carla was wonderful to work, has a great attitude and represents her company extremely well! Wade H. Abed LTA Business Director

Service was excellent thanks to Carla. She made my experience quick and easy. Every question I had was answered. Gave me suggestions based on what I was storing. Which in turn saved me some money. The property was clean and safe. ⭐️⭐️⭐️⭐️⭐️

Just got our unit and it was clean and climate controlled. The staff was extremely nice welcoming. The woman Carla was excellent, personable, and beyond helpful. Would highly recommend this specific location based on service alone.

Place stays pretty clean. Have not had an issue except price keeps rising higher and higher.

How late can i access my unit

Good place to store your goods.

Great storage facility. Adria was there the day I checked in. She was so friendly and helpful. She took me and showed me my storage unit and everything was handled so professionally and smooth. I hated to have to leave the Fort Myers area for now but I know that my furniture is safe there. I made several trips after that day and it was so quick and easy. Thanks for all the help and advice Adria!!!

Clean out atmosphere

Trisha was very helpful but the facility itself was terrible. My belongings were in one of their climate controlled units for two months and the amount of roach feces was disgusting. I would not recommend this place to anyone.

Clean and secure

Trisha was/is amazing! I had such a good time while in there, I had almost forgotten all of the work I had ahead of me. She explained everything so well I couldn't come up with a single question at the end. The office was also one of the cleanest and well organized work areas I've ever seen! I certainly hope Public Storage appreciates what a representative they have here. I'd recommend sending trainees to her in hopes they would pick up some her traits.

The team is helpful and understanding. They work towards communicating with you and stay on top to ensure you have what you need. I highly suggest this team here!

Very easy to work with, no funny business. Very friendly staff!

Maggie was absolutely wonderful nice service really friendly.. thanks maggie

Great staff, I am a repeat customer and have recommended others to this storage because of the wonderful service that I received. I especially want to point out Trisha for the many years that I have rented with this particular location she has been so understanding and she does a wonderful job of contacting me when ever their is something going on that I need to know. She is honestly one of the main reasons I returned to this location when I needed to store my belongings again. So I say thank you Trisha your awesome!! If your looking for a storage this location is perfect.

1st delivery here - had some items delivered, super hot outside and Trisha was amazing. Brought us a cold towel, waters and was super attentive and genuinely loves to help you! Would highly recommend this place, so far I am very pleased.

Maggie is a very friendly and nice she also knew a lot very very helpful

Love this place . I will definitely recommend this place and Trish is always smiling. The best prices in town.

Maggie explain the procedure very professional will highly recommend

Rebecca was such a great help. Informative and a delight to do business with.

Went to this location to by box. And the staff was amazing and friendly. Very clean.

Knew I was in a tough spot, couldn't come up with the money, after 2 months my $40/month unit jumped to over $300, which I couldn't afford because I was homeless. They auctioned all my stuff and screwed me over.

The staff is so helpful. Trisha is the best.

Trisha and Michael were such a great help with me and my issue with my unit. Also great customer service.

Extremely helpful! Kathe was friendly and made sure I was informed, all questions and concerns were taken care of expeditiously! Grounds are clean and secure.

Trisha was fabulous! she was helpful over the phone and waited an hour after close for us to finish the paperwork

Trish was incredibly helpful! She didn't push me to get anything I didn't need, and when I did need something, was more than happy to help! The unit was easy to get to, clean, etc. If I needed a storage unit again, I wouldn't hesitate to go back!

I have had two storage spaces for the last three years and I came back to take care of a few things. Miss. Trisha was very professional and very helpful in getting me reacquainted with the procedures, the rules and the regulations of the of the public storage. She kept the office area clean and in top shape. Miss Trisha is very knowledgeable and she is a very great asset to your organization. Please share my review with her so she can continue with her excellent way of promoting the greatness of your company. I'm so glad that I made the choice of your company to take care of my time in needs.

This is my first time using a storage facility so I was not sure what to expect. I received a followup call from Trisha shortly after i booked my reservation online, she was checking to see what time I would be in because she wanted to make sure I received fast efficient service when I arrive. Once I arrive, I found Trisha to be professional, courteous and have a passions for excellent customer service. She took me around and explain the layout of the clean well maintained facility and she have me look at the unit to make sure I was getting the one that best serve my needs. She obviously cares about customer satisfaction. I also called a few places in the area and she had the lowest prices. I highly recommend this Public Storage facility for excellence in customer service, the appearance and cleanliness of the facility and for its fair pricing...

Best experience ever at a storage facility. Trisha has to be the best person I've ever met in a custom service position. Always smiling very polite. When I was checking in she got slammed but handled everyone quickly and professional. I highly recommend if you need a storage unit to rent here.

Tom was excellent and assisted me with my unit. He helped me get the smallest size for my needs, and at an excellent price! Only $50/month. I voiced my concern about the Florida humidity and he supplied me with moisture control for my unit. Overall I'm very satisfied!!

They are great with service and really clean.

Great customer service, ill be a repeat customer for sure

My experience with Public Storage is been excellent Trisha is the best 100% professional great personality always smiling

Nice and very professional

Loved the customer service! You've gotta see Trish...funny, knowledgeable and quick! I forgot about all of the dreadful moving I had to do for the day-she made it easy!

Cheerful helpful staff, have used this location for years. Climate controlled units, good site drainage, gated and secured, reasonable prices, ample space to sort through your stuff!

Great customer service

Trish and kathe provided outstanding customer service during all the time and they are always concern that everything it's good with the units..

Great experience thus far. The property is always clean and well kept, staff is friendly and accommodating and the manager, Trisha exemplifies what customer driven service is all about. We have had to change unit sizes a couple of times to meet our needs, and Trisha and her staff have made the transitions seem effortless; they really go above and beyond to meet the needs of their clientele.

My transfer date got moved up and I was in a bind. I spoke to Trish and she handled everything with my storage unit in record time and with the greatest of compassion to my situation. My experience with this location was excellent. This was the first time in my life that I needed to rent a storage unit and would definitely recommend this company and especially this location to anyone. Thanks Trish for all you did to help me and the wonderful attitude you presented even though I was in a panic

Very Pleased with the Services received from Trisha and Kath! Very helpful and informative! I know they will be available when we need them! Price is very reasonable! Thank you!!!

Great location Trisha is awesome very helpful

This past Sunday I had a long tiring day packing and moving. Well after the mountain of boxes and many burned calories later. I had 1 last stop, Public Storage. The lady at the counter was very polite a very helpful. She even had a few jokes witch made my last stop just that much better. Plus including the amazing price I got made sure I'll use this location everytime!

Very helpful and understanding of my needs. Great staff very professional yet has a good time with humour. Thanks for all the things you did for me

Trish is the best manger at this location need more employers like her great service i would recommend this to anybody

Best location in town and customer service 👏👏👏

I use this place for all my storage needs! Always amazing service. Thank you Trisha for your help whenever we need it . Always friendly.

Miss Trish, is always very pleasant and always says " if there is anything I can do to help, just let me know".

Kelly is amazing she was very nice and helpful, great customer service skills, thank you very much..

Storage unit was clean and sufficient. Property manager Trisha was very helpful in showing us the unit as well as filling out the necessary forms. Would highly recommend this storage unit facility to those in the Fort Myers area.

I went there today and Trisha and Keely help me find exactly what I need it,with a great service and a positive experience, I would defenetly recommend this place to anyone looking for a storage!😉

Very great people trisha and Keely helped us with everything. They are very friendly people.

I had a great experience at this location. Keeley was very friendly and professional. She answered all my questions. Will be telling others about this location and service.

Service was timely, professional, and friendly. Ms. Kylee was great, and answered my many questions. I felt like I made the right choice for location. Thank you!

I needed supplies for moving and all of the staff was very helpful and courteous.

the store and facility were very clean and the staff was really helpful answering my questions

Cindy was most helpful getting me a unit in the right price

Sky was very helpful and I would recommend this place to anyone. This was very affordable compared to other places as well. Thank you!

Very happy with every thing,I was running late and Cindy Called me to make sure everything was ok and I was almost there but anyway we got there and Cindy was very helpful.we originally wanted 5×5 but realized we needed bigger. Cindy was able to help us and she had everything we needed,lock etc.thank you Cindy

Rj gave great customer service

Cindy was absolutely the best. She is helpful friendly and took care of all our needs.

The place is great & the employees are very helpful

Cindy has a nice clean facility always orginized,she asked me a few questions and was able to help me out .she's an asset to the company beautiful person inside and out I'd recommend this location

Good place to store your stuff. They have boxes as well.

Good services !!! Sindy are the best!!!

Stu was great!! I would recommend public storage to my friends.

Super easy, awesome units, the ONLY place I'll use a storage unit at. Cindy, the property manager, provides the BEST customer service I have seen in a LONG time. Highly recommend to ANYONE.

Easy and fast rental of our storage unit. Great service!

Brandy and Keeley were awesome! I was already stressed out with moving my things but when I entered their office they welcomed me with a smile and immediately listened to my needs. Within minutes, I had a tour, price and keys to a storage I was seeking. I felt more than welcomed at this location. They are both so professional and Brandy is deserving of her management title! Will definitely use them again as needed. Thanks ladies!!! :-)

I have been at this property many time for my moving needs. The property Cindy has been more than happy to help me out I would strongly recommend this location for storage or just moving supplies . Incredible staff and very well kept location.

It's not the price... it's the HONESTY!

Brandy and Marc were very accommadating. We had to transfer storage units and they made it so easy, glad we went to the right place.

I have had the pleasure of working with Cindy at public storage for almost a year now and it is a huge relief knowing that my belongings are kept safe and that there is always someone available to assist us whenever we need it. Great prices, safety and staff!

For someone who has never been or rented a storage facility this would have to be the best customer service ive had in a long time. Ms.cindy had an awesome personality and actually walked me to my storage and showed me everything i needed to have a great experience.

As someone who has never rented a storage unit before, I felt very happy with the service here. I was thoroughly informed about how everything would be handled and everything went smoothly. Cindy was such a nice lady through the whole process. The customer service was great and they really do help you find exactly what your looking for. I recommend this place to anyone in need of a storage unit. ESPECIALLY COLLEGE STUDENTS :) .

Enjoyed my time here yesterday. The manager - Cindy - showed me around and told me what size I needed based on what I was storing. Good deal on boxes too.

I just felt compelled to let everyone know how amazing this public storage location is. Everything from the new unit cleanliness, pricing, and all the way down to the customer service. They really go above and beyond and are wonderful people. They treat you just like family, they are professional, knowledgeable and the service is prompt and courteous (friendly late payment calls to save you from any fees). Cindy is very good at what she does and always takes the extra step to be as helpful as she possibly can be. Thank you Cindy, and thank you Public Storage. If you're looking for a 5 star staff, and 5 star safety for your belongings, you've come to the right place. Sincerely, Chris

had a small problem but ashlee and cindy helped me out prefectly! walked away with a good expierence

Cindy M provided fast friendly service about how the rent worked and showed me several units! I recommend this location to anyone!

Cindy M was very helpful...I changed my move-in date 3 times in a matter of days and she was very understanding. Explained the lease, security and insurance in a professional manner. Gave my wife and I a tour of the facility and took the time to show us our unit and verify that the security code access worked fine.

Patty is the best, always a pleasure to do business with!!!