Public Storage Self-Storage Units at 11800 S Cleveland Ave, Fort Myers, FL

Good

Had a problem with my unit, a hole in the wall could have been from anything but it was pretty big. Jessika fixed it with brand new unit. (This one is way better) thanks Jessika!!!! Photos below for before and afters.

Spoke to the general manager and the employee at this store. both very nasty people and terrible rude attitude. They should not be working anywhere customer facing

Read the fine print. They will raise your rates by $100 or more overnight.

Clean and easy access, but they keep jacking the prices up to unreasonable levels.

Very quick and easy to get a storage unit. The employees are friendly and knowledgeable, the prices are very reasonable and the app is convenient for everything.

Poor service

Cali was a big help with closing out my unit. Got someone to help me lift dresser into my truck.

The lady was very helpful very nice. I was at 11,800 North Cleveland location

Thank you Jessika for your service. She is a very nice lady.

Thank you Jessika for your phenomenal service.

Patti the LABELLE of public storage. ❤❤❤❤❤

As an owner of a moving company I have to give recognition to this place as Manager Patty and her team goes above and beyond for their customers. They are very attentive to details and make sure they keep the facility is kept clean.

Patti and Jessica are amazing. Thanks for the help today.

Patti is fantastic!

My dad and I went to look at storage and Jessika took care of us, at the moment the storage we wanted was under repairs, as soon as it was ready she called us right away to let us know, we rented the unit and we are happy with the service and the convenience of getting the unit. It was a quick and smooth process. Thanks to Jessika.

I love this store every time I have problems I come here and these ladies resolve them immediately this is where you need to be Patty is wonderful have a great day

Patti rocks!

Thank you Jessika for your five star service..

Gabriel very nice to me en office today he show me unit to use my stuff helping me today for put my stuff today for storage gracias para y todo amigo

Gabriel was a great help with helping process my payment at a different location due to car trouble. Thanks for the tip appreciated it.

Gabriel was very helpful with checking me secure a storage unit for my belongings. Helped with the process of everything. Thank you dor.your help

Gabriel was very helpful and efficient!!! Thank you

2 Reviews: 1st 2021 of Bonnie and 2nd of Gabriel 2023: As other reviewers noted: Bonnie who manages the place knew what we needed and recommended solutions before we even formed our questions. Other public storage properties were recommended to us and we visited them too. This was cleaner, more friendly and helpful because Bonnie was managing. Thanks Bonnie for your excellent customer support! Jan 7, 2022: I am updating my review. Since I first rented we had hurricane Ian hit Fort Myers. Gabriel has been very helpful in keeping me up to date on repairs for the facility. Public Storage is repairing and repainting the buildings and has been diligent in keeping unit renters informed and providing support. Thank you Gabriel for your information and support.

Gabriel was very helpful with helping my girlfriend and I secure a unit ever tho we ended up not needing the unit more than a few weeks he walked us through the process as well as helping us with vacating instructions. Highly recommended.

Gabriel was very helpful with information for renting a unit as well as pricing goes. He referred us to a storage location near him due to not having a.c units thanks for helping me and my friend secure a space closer to where we live. Made our move a lot smoother.

The worst place. My baby staff were covered with roaches, the roof had a white staff failing from it over all my baby’s clothes and furniture. Clothes that I had to trash because were full of roaches. By the time I tried to let them now that situation they offered me to give me another storage unit. Yes, I was pregnant, how I was going to take that furniture out by myself. WHEN I TRIED TO RETURN THE UNIT I went to three public storages offices and there wasn’t a no one, closed, all three, and I went at 2:00 pm on Wednesday. Are you going to pay US$265 for this? Don’t do it. Look for a better place.

Gabriel was an amazing help with helping me find a unit to store my son's belongings and to help with merchandise as well. Thank you for all your help it was very good speaking with you to get this done.

Gabriel was a great help with helping me and my wife Victoria secure a unit for our storage needs. Very professional and strict enforcer of policy of public storage. Great customer service skills and communication. Thank you for your help

Gabriel is very helping me nice person ok. Ask for revew pero muy intelligente y profesional para mi. Gracias para y todo

Gabriel goes above and beyond and went out of his way for me. Even when I was very rude and impatient property manager still went above and beyond to help me and they should have more managers like him. Highly recommend I considered switching but because of Gabriel I am staying thank you so much.

Gabriel.was a great help with me and my wife's unit space transfer. He was very professional and very helpful of the situation and helped us with the rate as well. Went above and beyond to make sure we got exactly what we deserved thank you. Highly recommend

Gabriel was a great help with switching my unit to a smaller one for right size right fit as he says. Thanks for helping me fox my rate and thanks for helping secure my belongings.

Gabriel was extremely friendly, helpful, professional and knowledgeable! He answered all of my questions and made it a quick and easy process. The best Public Storage I've been too, would recommend anybody to come here.

Gabriel was extremely helpful with my storage unit. He communicated with me on a consistent basis, provided accurate detailed information and treated me with respect. I always felt safe and secure at Public Storage.

Gabriel was a really a helpful guy really nice to have a conversation, thanks.

Gabriel was very helpful with necessary information about a unit. I am looking to move within a few months. He explained everything i needed to know as well as the features of the property to ensure extra safety to my belongings while moving. Very helpful and professional highly recommend coming here to store your things. Place is very well kept also.

Gabriel was awesome.Made the entire process quick and easy.

The front desk employee was super nice and respectful.

Gabriel was a great help with helping reserve and rent a storage space. Very professional and courteous and went the extra kill to download the app for me to help with easier access and keeping up with my account

Gabriel was totally efficient and helpful! Excellent customer service and the shortest time I have ever spent renting a storage unit. Definitely recommend.

Gabriel outstanding. Found another unit at a different location. A pleasure to work with

Chris and Gabriel were really professional, they help out my Spanish speaker worker with no hesitation like has happened in many different places, they were really nice and guided us step by step of the process and made it easier for me and my coworkers to have everything good to go. Best customer service that I’ve seen on storage units and what made me more happy was how willing they’re where to help even tho they needed to use an interpreter for my guy. 10/10 I’ll totally recommend it

Such a great experience! Thank you Gabriel for all of your help!

Gabriel was terrific with everything I needed help with. I’ll only ever ask for him. Definitely deserves a raise or promotion or both even. Thanks so much for your help.

Really appreciate Gabriel and his willingness to help out. He is very helpful and honest with his suggestions.

Gabriel was very helpful with helping secure and showing me a rental unit space at the Cleveland location. He helped install the app and showed me how to use the app as well. Great customer service skills and helpful information with unit as well. Thank you for the helpful information. Highly recommended

Gabriel was great at helping me secure a storage unit and helping us with providing all information necessary with unit. Thanks for all your help.

Gabriel was very helpful with helping me with my storage unit and explaining everything that I needed to know in order to store my belongings. He explained how the lock is equipped and fits the space perfectly and also walked us to our space so we knew exact location. Great customer service skills. Appreciate you for the help.

We were not properly given a lock or even had a lock they said it was ok we have cameras thanks to Gabriel for calling and addressing the problem properly i appreciate you

Gabriel was very helpful with securing me 2 units at his location very professional even with every customer bugging him ad following him around property he still is very helpful and considerate the property being very busy after the hurricane thank you for all your help very much appreciated highly recomendable coming here to store your belongings he secures everything here thank you

Gabriel wassuch a great help today being the other property I tore at is unavailable due to hurricane impact. He was very helpful and kind and explained everything to me as to what to expect with the property. Thank you for all your help. Great customr service skills and professionalism. Thank you again Gabriel you are amazing.

KAREN IS 1 OF BEST HELPFULLY ANGEL I HAVE EVER MET. FOR GREAT SERVICE PLEASE ALWAYS ASK FOR HER .!!

Gabriel was a great help today gate code was not recognized he helped me Install the app and skip entering a code and now I can open the gate with the click of a button. Great customer service skills and very professional. Thank you for all your hard work.

Gabriel was a great full help today with my storage rental. Helped me set up the mobile app and walked me through the process. Unit was clean and ready for me to move into thank you for all your help.

Gabriel was very helpful with scheduling my vacate he was very professional and kind. Described the process of vacating and also was very knowledgeable with helping with additional info for renting in the future. Definitely a great place to store with all the extra securing he does with this facility. Very clean well maintained property and he is very friendly as well. Thank you for your hard work.

Came to the storage to add an additional space Gabriel was very helpful kind and courteous to help me out with additional space. Great manager and great people skills. Property is very clean and well maintain from last time I'm here. Very good person here.

Gabriel was a great help today in office with helping me rent a space and scheduling a vacate as well as helping me maneuver through the public storage app. Great customer skills and professionalism. Highly recommend renting a storage space here.

Gabriel was very informative and helpful. He thoroughly explained all the fine print. I’d recommend.

Gabriel was a great help today and was very professional with helping me with information on a unit he rented to my friends keanna McCaulley today and was very happy with the service and very friendly character. He helped us with lock for unit and explained that this was a great lock for the space. Thank you for the help we appreciate you going the extra mile to ensure safety to my friends belongings. I will be using this storage facility in a month or so moving from Oregon and would not choose any other location.

Es un lugar estratégico útil y necesario

Gabriel was very professional and very careful with who he allows into property had to call and verify information to ensure extra safety. Great skills to acquire. Great place to rent knowing the manager at the location is on his job with securing everyone's items. Highly recommended to rent and store here. Guy is always out on property and is well maintained spotless. Thank you for going the extra mile.

Gabriel was awesome at everything and was super nice, I recommend this storage place!! The only issue that I’ve had so far is they never answer the phones at all, so you’re better off going up there or online.

Gabriel was very helpful with securing a space to ensure safety to my items he was very very helpful in showing me how to set up the mobile app and auto pay fr my unit. I didn’t know where to turn and came into this store and found all the help I needed to make my move as easy as possible thank you to Gabriel I have found peace for the rest of my day.

Gabriel was a great help today with our reservation and getting desired promotion for ur storage needs and our big move in a few weeks. He helped make our move in as easy as possible and was very courteous and professional. Highly recommended for storing your goods here.

Gabriel was a great help.today with helping me with my reservation and with my rental unit. Great service and even better help. Thank yoh for your help today with securing my items.

Gabriel was very helpful with securing a rental and downloading the public storage app to my phone and showing me how to use it also with merchandise and tape for my items. Great help very professional and helpful very courteous. Thank you for the hard work and help today highly appreciated

Gabriel was very helpful in helping be with my reservation and was super nice in helping me download the app and helping me locate my space as well as merchandise for extra protection. Thank you. Highly recommend renting with this store.

Gabriel is excellent helps all his customers and make sure they satisfied I would gladly recommend him

Gabriel was a great help today with our reservation and securing our rental as well as lock for unit. Explained everything great and is very professional and kind hearted. Offered to download and set up mobile app for us and walked us through process. Thank you for your hard work. Greatly appreciated

Gabriel was a great help today while renting my unit. Helped me set up my auto pay and showed me how to download install and use the app. Very helpful and very professional and helped me out with pricing and finishing the right size unit for my items. Highly recommended to come rent from this facility

Came in to inquire about a storage unit. Gabriel was very kind and very helpful with renting a unit and very knowledgeable and very helpful with pricing and promotions available helped me set up the app and walked me through auto payments so I won’t be late on my unit rent each month. Highly recommend this store for your storage needs

Gabriel is a very hard worker shows he is very dedícate to renting Spaces and helo es me and my wifi rent another Spaces here he is very profesional kínder and couteous Edith hemolinfa lo are space and provino detalla. Thank you for your hard work i apareciste everything

Gabriel was an amazing help today. With knowledge of products and services offered. Saved me money on my unit with finding right size I needed. Very professional and personable. Thank you.

I called in to the store to inquire about and unit and pricing Gabriel was very helpful with information I need to rent a space for my big move in a months he also explained a variety of moving and packing supplies to make my moving easier. E, rental options to . I highly recommend renting here to to the outstanding service.

Gabriel was an amazing help very knowledgable and professional with explaining products auto pay and amazing features of the property. Amazing work ethic property is well maintained and clean. Definitely reccomend anyone to come rent here he is truly a great manager

Gabriel was an amazing help today. I cancelled my storage unit and he helped me through the whole process effortlessly!!

Gabriel and Stephanie were great

Great Place! GABRIEL is very amazing and sweet!!

Gabriel answered all of my questions in regards to renting a unit pricing and location he was very professional and would definitely be storing soon. Thank you so much

They are very helpful

Gabriel help me out and was very kind and super helpful with providing me account information.

Gabe is an amazing worker and was able to help me with everything we needed for a unit for our big move. I will definitely recommend you guys to everyone!

Although there was a mishap with the unit, Gabriel was extremely helpful assisting with the issues. He was very professional and understanding. I would rent another unit from this company again only due to this employee.

This store was great and Kaitlyn was a big help, she answered all my questions and was a delight!

Great customer service

Emma did a fantastic job with all my rental questions.

Emma was awesome. He explain everuthing to me. He was a great help.

Well, yes the majority of staff are kind and caring, but slow, lazy, and unaware of answers for half the questions I've had over the last 9 months. My boss was kind enough to let me store my belongings in his unit while I rented a room and had to store my household worth of belongings. Pine Manor is considered Crime Minor, the ghetto, very poor and dangerous. I did not know that because I only moved here three years ago and lived in Cape Coral. When I went and got my belongings over the weekend, everything was completely infested with insects. Nothing could be saved. I am completely heart broken. I have called three times and we have not been able to communicate well. I'm just calling a lawyer tomorrow because we have called several times throughout the 9 months to let the place know there were creepy crawlies all over the place. It was never terminated like they promised. I wish they had to be in our shoes and experience this because maybe then they would have a change of heart. To top everything off, we had to haul all of the stuff to the dump which was an additional fee because we weren't able to use their trash. Really hurts the heart and put a massive damper on my wallet when life is difficult enough and my financial situation is plumating quickly. I don't have funds to replace what I have lost. It's as if I paid them thousands to destroy my favorite things.

It's a storage place

I had some issues with the size and price of the unit when dealing with another person. Brittney was extremely understand and helped me choose the right size unit for what I needed. She was kind and professional, she defiantly knows how to make a angry customer happy. Great experience today.

Brittani was very warm and welcoming . Was very knowledgeable and informing to make sure I got just what I needed. What a phenomenal employee you guys have such bubbly energy she has Public storage you should be delighted to have a worker of such caliber

The staff here are superb! Every time I go to the office I’m greeted by someone who cares immensely about me and my needs. I would recommend this place to anyone! Thank you Emma, Brittany and Bonnie amongst several other wonderful ladies that always help me when I need something!

Brittany is an excellent working. She was very nice and could answer all my questions for me. We need more workers like her nowadays. Keep up the good work Brittany P. You are doing a great job.

Emma was very helpful! Great personality and explained everything very professional! A+

Emma was amazing and very helpful. Thanks a lot Emma

Emma was best he took out alot of time to show me alot of storage

The staff here is incredible, especially Kaitlyn.

Emma was very kind and professional. Made the process very easy for me to understand and comprehend.

Hi.had a great experience today with Emma.Very fast service.great knowledge.Thank you

Emma was Very helpful and knowledgeable. Kudos.

Emma was VERY kind, helpful and knowledgeable

Emma Very good service signing up .

I came into her store for direction and Brittany was so helpful She is a very nice and sweet young lady

Been with them since 2008. Love the facility

Thank you Emma for all the information and getting started with our storage unit. Very helpful

This place is terrible don't ever put your stuff in this public storage ! There was cockroaches all over my stuff and wholes in the walls so nasty , and grimy. All of my stuff is ruined 😒 as I'm taking everything out , now I have to buy all new stuff. Very upsetting and disappointing.

Bonnie helped me out so much in getting a unit, She answerd all my questions would recommend her and this storage place to anyone needing to storage place

Great service

Bonnie is the nicest lady I have ever met at Public Storage. She actually makes it a joy to go and pay my bill because she is so sweet. She truly is a joy to know!👍☺️

Emma was super nice and helpful. Showed me where the other locations were and helped me decide.

Bonnie is a very respectful woman and nice to me she show me the units and give me the right one I wanted… she was very nice and happy when I walk in she was wearing her mask and clean at the visit god bless her

Always friendly, good customer service

I just rented a storage unit and parking space at the 11800 S Cleveland Ave. location. Bonnie was very kind and professional while helping me pick which unit to rent. She is a true customer service champion. Thanks again Bonnie.

Very good service with Bonnie , I’m pleased with the service.

Highly Recommended! Bonnie was polite, responsive, and professional. She was able to take care of our needs.

Bonnie was so helpful at Public Storage getting me all set up. I moved to Fort Myers from PA and she called me soon as I reserved a space and helped me with all my questions. When I was loading up my space, it was pouring down rain and she came out to help me with the lock. If you have any questions or concerns, just ask for Bonnie and she will figure it out for you. Thanks Bonnie.

Went in a little worried bc i didn't know what size storage i needed but Bonnie went out of her way to make the whole process a whole lot easier..

Great customer service and lots of help

Bonnie helped me with a storage unit today. She was wonderful! Friendly, professional and helpful! Excellent Customer Service.

Dope heads living in the storage units and the police when called seemed like it was normal everyday activity

Ive had an amazing experience with public storage. I accidentally ordered the wrong size unit and it wasn't a problem at all. Vonnie was a great help !!! she did everything in her power to assist me in finding the perfect unit. Vonnie Definitely deserves 5 star !!!!

Great service, attentive staff, felt very welcome.

Bonnie was excellent had exactly what I needed and was incredibly helpful. I would highly recommended

Great customer service

Bonnie is amazing this place is the best!!

Supreme customer service by Bonnie, nice to see someone going out of their way.

Bonnie was amazing!!! She was so kind, patient, polite, and helpful! She was extremely knowledgeable and answered all of my questions!thank you for the help .

Cassie was so kind and helpful.

Cassie is awesome!!!!!!

Cassie was very helpful when I called, answered all of my questions and was very patient and kind.

Great customer service from Stephanie & Bonnie

Stephanie Is the awesome helping me

Thanks to the distrt gmngr, and mangnt team, addresses the issues, and now I'm a happy customer....

Cassie was amazing!!! She was so kind, patient, polite, and helpful! She was extremely knowledgeable and answered all of my questions!

It was a very helfull and very wonderfull service stephanie i will recomended her service

Stephanie was very helpful showing me my options when my original reservation didn’t work out

The staff was extremely helpful knowledgeable and very courteous I could not ask for a better experience

Stephanie was an outstanding employee ! She was also very fast ! Thanks again Stephanie

Doug was extraordinarily helpful.

Victoria was awesome

I just wanna say VICTORIA FROM PUBLIC STORAGE ON 11800 s. Cleveland ave on fort myers, fl 33907 was amazing and gave outstanding customer service thank you Victoria for helping me

Please beware!!! They have a huge roach problem. We put our items in their unit for one month and almost every single box we opened had 2-3 huge roaches in them. This had created a massive issue for us that now we have to mediate. Find a storage unit that is AC but in an I closed building style. Not outside like this. They also have a rat issue. It’s pretty bad.

Shr has a wonderful personality!!! I love Victoria!!!!

Victoria is an All-Star! I lost my wallet outside our storage unit. Victoria found my wallet and went the extra mile found me on Facebook and messaged me. I didn't realize I thought her message was spam, until 20 days later I realized. Victoria kept my wallet and Everything still inside. She showed true integrity and I am so grateful. Thank you so much!

Very Satisfied...Customer Service is more than just a sign on the wall...seamless transition from on line rental to Miss Victoria answering all my questions when I dropped by for a walk-thru to Manager Laura quickly and easily resolving a unique situation I presented...good show...thin q...w

Quick and easy, Very good customer service. Exactly the space I needed. Thanks again Sarah

Shelbey helped us out so much with our first "purchase". Very kind and informative and made the whole process much easier than we anticipated. Thank you so much Shelbey!!!

Amber was fantastic! The rental experience was super easy and staff was friendly. We were shown the storage unit first to make sure it was the right size and would work for us. Amber was happy to walk us through this step despite the incredible heat. Price was great too!

This is the worst place for doing business I called and rented a 10x30 to put my boat in storage and when I got there the storage was not 10 ft wide but 8 ft wide my boat is 8.5 feet wide so I ask the lady to refund my money well I paid 201 dollars Total including Adminstrative fee of 21 dollars well not only did they deduct the 21 dollars administration fee they charged me a separate 21 dollar fee as well not to mention they said I will have to wait 3 weeks to get a check in the mail he is a warning go look at the unit first and prepare to wait 3 weeks for refund also don’t expect to reach anyone in the office at 9 am

Re.y and Sarah gave me a great experience with very helpful people.

Representative Princess knows her stuff! Very nice and informative. Great experience.

Great service

Sarah helped me protect all my goods in storage!

I had a wonderful experience with Sarah after having a very difficult afternoon with a moving situation. All issues were addressed now just waiting for movers. Thanks again let’s see how the move out from storage works out.

Very helpful! Sarah helped me with so much and honestly made my day!

Sarah is awesome.

Sarah made the process very easy and answered all my questions.

Very easy to set up. Friendly service. Good pricing.

Sara was alot of help today I'm very thankful for all her help.

Sarah really made the check-in experience quick and easy. Very clean and secure facility.

Sarah is Awesome, very friendly and knowsgable

Sarah is super friendly, great service, and answered all my questions!

Sarah was not only friendly and professional, she assisted me with ALL my questions and needs. Especially helpful when I had received conflicting info on rates and availability! She is the reason I still use public storage!

Sarah helped me .she was very nice and I think she is cute. I'm sure she has a beautiful smile under that mask.😍 sincerely, Rory

Sarah and Shelby were both extremely helpful and knowledgeable. Answered all my questions. They were great to work with!

Very helpful and friendly customer service. Explained everything very well, and only took about 15 mins.

I highly recommend this place employees are awesome sarah is always friendly and very helpful

I have been at this location for about 6 months when I first came in and I had a dilemma and she was so Professional patient with my mom and I so informative even when I first came in she had a confused customer before that held up the line and Sarah was amazingly patient and respectful great experience

Sarah & Princess were extremely helpful and knowledgeable. Service with a smile is great,especially during Covid times. Thanks girls 👍

Well worth the five stars I am rating thanks to sarah. She sold me the perfect unit at the perfect price.

I have absolutely no complaints with the services I 8 during my tenure as a tenant in the Fort Myers public storage location And which I stored my Property! The customer service ear was so amazing, and they had supervisor at this location was one of the most courteus that I have met in all my years of story my properties at a storage facility! Sarah was amazing at ensuring that I received the best services, from the day I moved in my first unit, to the last day I moved out of it. Thank you Sarah for your amazing management, and a special thanks to the Public Storage Storage corporation for the services you provided and the protection of my property. You guys are truly the best. You will always be my first choice for my storage needs. And yes, I will highly recommend your storage facility to anyone I know that needs service, or may want to know where to go for the best service!

Infested with Rats. Destroyed 90% of my belongings. When I left a key for pest control, which never happened, they lost my key. Rate doubled in a year. Way better options out there.

Sarah did a great job and was super friendly.

Typical storage facility.

Sarah T was great. From start to finish she help us during our time of storage need

Great customer service

Sarah and Todd are amazing at what they do and really make you feel at home.

Sarah is nice and is always happy to help me. Great customer service.

Sarah at the Public Storage was such an amazing help, I couldn’t of done what I needed to do with out her!! God Bless!

Sarah T. was extremely helpful, knowledgeable and pleasant to deal with, both on the phone and in person. We were definitely impressed with the level of service that we received. Thank you Sarah!

Victoria was very nice and gave us all the information we needed. We were in and out in a short time

Great location and amazing customer service

Good morning Sarah was the best she help me so much

Sarah was great and made it so easy. I would recommend Public Storage and Sarah if you need any storage.

Everytime I come in Sarah is friendly with a smile. Even if I found something cheaper, I would not move. It's so nice to be respected while receiving great service!

Sarah S. gave me great and friendly service. Very energetic and personable, definitely made me feel comfortable at this Public Storage location.

Very helpful!!

I MUST SAY SARAH IS THE BEST EVER SHE ALWAYS IS PLEASANT TO SPEAK TO AND ALWAYS ALWAYS TRYING HER BEST TO HELP YOU ANYWAY SHE CAN

Amazing staff welcomed me as soon as i walked into the building amazing prices great conversation smiling faces

Always helpful and polite. The A/C units are always clean.

Quick and easy

Sarah T was very helpful when I decided to rent a storage unit for my first time. She showed me around and got me the best rate for our needs. She answered my calls/voicemails within a day and was very pleasant to speak with. Thank you!

Angie was very helpful and professional. I was in and out quickly.

Me encantó el servicio y quede contenta con la muchacha que me atendió la recomiendo ella es paciente y muy amable Rachel muchas gracias por tu ayuda muy buena como servicio al cliente.

I recommend if y'all have any issue with your storage or are planning on renting please make sure you speak with Rachel she's one great help. She has a great Customer Service Skill She's the best and I can't still believe she solved my issue in one day. Listen to me talk with Rachel she explains everything with details..

Rachel was really helpful ...she got a lot of knowledge about what she is doing and i will 100% recommended this place

Sarah was very helpful.

Rachel was very helpful. Great customer service.

Rachel

Princess was really nice and did her job.

I was happy with Rachel. She was the bomb. I couldn't walk we needed a gulf cart and there was no gulf cart, but she was able to take me to the unit.

Rachael.. was awesome

Sarah was one of the best employees but I've dealt with it this company you should be an honor to have her as an employee I wish I had more like her thank you

Angie was very helpful and friendly. Thank you!!

Sarah provides excellent service and helped me protect my goods in storage. Would recommend to a friend!

I had a positive 26 years of storage, Sarah is so helpful!!!

Thank you ! Every understanding and helpful very reliable good prices!!!

Sarah was awsome and fast!

Sarah was very professional, kind, and helpful. Reasonable price for unit.

Sarah s help me with getting a storage unit today. Was very good communicating and selling me a unit today very polite and understanding. Thank you guys for the great service

Amber was super helpful and helped me find the perfect unit for my things,I thank you !

Great service from Sarah. But we needed a climate controlled facility.

Sarah helped me find a great deal! Very friendly!!

Kudos to Sarah. Always has a smile very courteous and informative great girl

Sarah was extremely helpful!!!

Sarah was very kind, helpful, and professional.

Best prices great amount for the month move in fee really affordable an what made the experience better was the customer services from SARAH iF I could give her 10 stars for the kindness I would

Sarah was really friendly and helped me with storage advice

Sarah was very kind and professional and answered all my questions. Thank you!

Sarah the manager was very pleasant to do business with and I definitely recommend this location.

Quick service

GREAT CUSTOMER SERVICE BY BOBBY

Sarah the property manager provided excellent service. Pleasant ..plus she found a unit in a convenient location for me. No problems. I would recommend this facility.

Great price, friendly and helpful staff. Sarah is the best!

Sarah was outstanding and I highly recommend her Public Storage location!

Michelle and Trish are literally the best.

My vehicle was damaged more than once there and the management didn't even have the decency to call me back. Then, my vehicle was robbed while parked in their gated lot. Again, no response from management. Damaged costed more than storage there for a year. I will never use a public storage facility anywhere, just based on their lack of response or respect for their tenants

Great experience overall during a very difficult time. Sarah made the whole process very easy with a great attitude and amazing customer service.

Sarah made everything super easy! She answered all my questions before I could even ask! Thank you!

Friendly efficent safe and affordable..

Sarah helped me have a positive storage experience. I would recommend to friends!

Went to this storage unit and had lots of questions. Sarah and Sarah. Yes, 2 Sarah's working were so nice and helpful. I'm telling everyone that I know to go see them they will make you're move in so quick and easy and have a few good laughs in the middle.

Very professional staff and extremely helpful. Amber and Sarah were very welcoming. They try hard to pick the perfect unit for you and to make sure you understand the need for insurance. Trust me, get the insurance.

Great place. I was given all the information and Amber did a great job showing me all of the places and how they have staff at all times checking around. I do recommend it if your wanting to store your items.

Today was a great example of good customer service from both the local employee at the store and the district manager. This afternoon I went into the store to end my rental of a unit. I was hit with the unfortunate news that since it was the 1st of the month I would have to pay for the entire month now--corporate rules--but I talked to a very helpful employee Robert who gave me the number of the district manager Aaron. I called Aaron leaving a message and Robert typed up an email to Aaron requesting an exemption from the fee. Both Robert and Aaron came through for me to make an exeption to that corporate rule thereby saving me $75. In-turn earned a loyal customer that will in the future use Public Storage and tell others to rent storage units here. Thank you.

Very good

Public Storage is terrible. There are so many other storage places that are cheaper, cleaner, in better locations, and treat their employees and customers better. Their policies and practices are outdated, and they seem oblivious to the fact their customers have a choice in other companies where to store thier things. This goes for all the locations in the Fort Myers area

Sarah was incredibly polite and helpful! Reviewed all of the information with me effectively and accurately :) Would definitely recommend Public Storage to a friend. Grade A customer service!

Worste experience ever, I rented storage unit for 8 month came back today and I have to throw away everything! Everything is full of the bugs! Also you cant throw away stuff because their dumpsters are locked. Office stuff never available to speak with in the office also I called to complain nobody respond!

Michelle and Sarah made my life easier when I was going through the worst move of my life. The were understanding and compassionate. Gave me my Hope back in life. An amazing experience.

Sarah was professional, courteous and friendly. We were pleased with all of the services provided. We would not go to any other place for storage.

I have been with Public storage since 2013. The staff/management are so very kind and professional. When I had a banking change and resulted in a late payment, my late fee was waved. I have never had any water damage thru the several hurricanes that hit the Ft Myers area. The grounds are extremely well kept.

Can't thank Kimberly at Public Storage enough for all her help . From the moment I made my reservation she called to confirm, when I went to see the storage unit she was very friendly & answered all my questions . I would absolutely recommend any first timers like me to go & check out Public Storage on 41 😁 Kimberly you rock !

The staff at this Public Storage location were so nice and helpful. Easy check in process and storage room readily available, and good rates for monthly storage. Thanks Barbara and Sarah!

Sarah was super helpful and very easy to work with!!!! Would highly recommend this place to anyone looking for storage!

Sarah was a great help and a very sweet person. I would recommend to family members, DEFINITELY 5 STAR.

Sarah was amazing throughout the whole process! She made a stressful situation easy and simple. I will be coming and referring people to this location.

Sarah is a wonderful manager and is a great storage expert.

I visit multiple facilities a month and this one is one of the cleanest, well lit, and most secure facilities around. The mgmt team is very friendly and addresses any concerns you have- great service which is hard to find these days.

Great place to rent from! Sarah is super friendly and helpful.

I am shopping around to try and find a suitable location for storage of some of my mother's belongings. Had the pleasure to discuss options with the manager Kim. Wow! What a helpful young lady! She answered all my questions, and even explained a couple more things I didn't even think of. What a pleasure!

Sara and Kim are awesome. Very helpful and courteous. It's a clean and nice facility and conveniently located.

How late can I get into my storage unit

Sarah did an amazing job!! Very knowledgeable, professional and friendly. Thank you SARAH!!

Sarah was FANTASTIC! Answered every question and came back to my storage unit a second time to help me with my lock and key ( a long walk). She did it with a smile. The sign in and instruction period went seamlessly. Five star rating was earned!

Sarah was absolutely amazing!!!

Sarah did a great job with showing us around and making sure we understood all the terms of our contract. Her customer service delivery was excellent.

I appreciate all the help. Sarah and Kim are great!

Very clean and excellent price storage unit. Sarah was very helpful in showing units to me. tk-u Richard

Great location, easy to get in and out with truck. Staff is friendly, accommodating and efficient. Very pleased.

Desiree and sarah were able to help me get a unit the same day i needed it ! They were helpful and friendly in accomdating me with a big enough unit to strore my belongings. Thank you

Carla made moving so much easier. Thanks.

If I could give them a 0 I would! They can never keep the same person in the office and they can't find anything when you call them. A month ago my wife and i closed out the account. We where all caught up and no over due payments or anything. We where not even set up on auto payment and when we cleared out the unit our card was charged 63 dollars. We sent it off to have it investigated by the fraud company and needless to say we got our money back. Well now we just got a letter in the mail from a collection agency saying we owe $43.38 and that we are to pay it. I will be talking to a lawyer!

Kandi was awesome and very helpful

Kandi was amazing and incredibly helpful. She has such an great personality and was very helpful. Big kudos to her!!!

Kandi is the best. Prices were competitive

Great staff, very helpful. would recommend this location

Nice People..Prices r a little high..

Great customer service!! Kandi also helped answer all the questions we had!

Sarah has helped me a lot.now if I just cud remember thank for emails 70,wuf wuf

Sarah is always on point to meet the needs of each customer

Customer service was amazing!! Sarah was very helpful and patient as I wasn't sure about what size unit I needed! Very clean all around! Definitely recommend this location!!!!

Rude, rude, rude. Will never use this Public Storage again. Sarah was the employee. Sarah needs some training in customer service.

Kandi was very efficient, passionate and very informative. My paper processing was very smooth and easy. Overall she was awesome and personable 😉

Carla was very professional, friendly and helpful today! Appreciate her thoroughness and personality. Go see Carla if you need a storage unit!

Great location and service! Sarah is the best!

Very good service and fair prices. The employees are very nice and helpful.

Friendly N nice staff

Sarah was beyond helpful and friendly! She knew the answer any question and addressed all of my concerns. She most definitely made this process quick and easy. 👏

From the moment I walked in until the moment I walked out of the door I received outstanding service. Kandi and Diana were extremely courteous and knowledgeable, making me feel comfortable in an instant. Absolutely no time was wasted idle, I received a thorough walkthrough and explanation of all the details. The facilities are clean and comfortable and I received a very good deal on the prices and even a complimentary refreshment. A+++++

Kandi

The Counter Clerk Kandace was so helpful, she explained everything to me thou roughly so that I had a clear understanding of what I was renting and how much I will pay monthly. She was great

Kandi at public storage was very informative and helpful. the process was very easy and fast.

Kandi - Very helpful and nice, made process easier. 10/10 recommendation

I worked with Kandi today, and what a treat she was! She was very thorough in explaining the contract, friendly and polite, and incredibly helpful. She even stayed later than usual to assist me with my questions. I originally visited Kaylee at the storage facility down the road, and she was also very helpful .Thank you to both women for their assistance! I highly recommend both locations ,the prices are great, and the customer service can't be beat!

kandi is awesome. will always look to help you ou. very pleased with her service

Kandi did an awesome job helping me transfer units! Very friendly and knowledgeable, made the process easy and enjoyable. A true professional!

Need place.

Sarah and Priscilla are doing an amazing job they don't just try to do a good job they succeed ...making every aspect of visiting professional and fun

Great Place Kandi Great Customer Service Representative

Kandi was very helpful with showing unit and explain to me every detail I had concerns with I wasn't ready to rent I understand that price change an what she quote me today may not be same coming may when I need the stroage Kandi had great customer service also clean property

Jazz's name says Public Storage I got all different size storage units a gated access reasonably priced the market sets the price higher or lower but all in all it's not a bad place

Junk. Here at 2pm says won't be back till 345. Almost two hours from now? Why have hour at all if no one is here?

I came in to public storage looking for sizes and prices. Priscilla was very helpful and nice. She help me find the right size unit that fit my budget even if it wasnt here at this location i decided i wanted climate control which was not available. She pointed me in the right direction and I thank her!!!

Sarah was a great help getting my mom's storage unit set up. She was very pleasant and when I told I was going to use a POA for my mom in the hospital, she immediately found out the correct procedure with a smile. There were many interruptions while I was there and she was pleasant to all while they waited their turn! Apologizing to all for having to wait. It was a very nice experience! Thanks Joy

Keeley and Sarah were very nice and professional and took care of all my storage needs thank u guys

TRISHA is absolutely the best service or sales rep any industry could have or even hope for. Kind words cannot encompass the satisfying experience you will have walking away knowing you have the best rates on any size, and a location looking to protect your things, not just their reputation. 5 stars without hesitation for TRISH, her patience and knowledge go above and beyond anything I've experienced locally yet.

Keeley was so patient and kind. She taught me how to use the lock, not make me feel stupid because I didn't know how to use the lock. Sarah too. Really, everyone has been kind. My husband told me to use Public Storage because he had a good experience with this company at this location and at a different location. This is the third time we've used Public Storage and we recommend them to everyone. Thank you!

Great location great customer service Keeley is great

Keeley has been nothing but wonderful since I've been coming to this location. She is very friendly and always has a smile when I walk in. Best customer service yet! Definitely recommend.

Worst place ever!!!Our roof has been broke for a month and now a hurricane is coming, and they don't care. Especially the evil little girl at the front desk. Horrible customer service skills, and doesn't care about anything but riding around in a golf cart all day. With hurricane Irma coming in, we'll lose everything. Great, after my husband lost his job in SC a month ago. Like we haven't lost enough. We couldn't even add to our insurance. She wouldn't even give us her GM's name. She said he couldn't be bothered. I hope they rot somewhere! I wish I could give them the finger instead of a star🖕

Leeley is by far the friendliest person! She has gone above and beyond to be helpful when I lost the keys to my storage unit. I would recommend this place to anyone.

I like the employees. No price control. Started at $90, now paying$140. Getting expensive.

The location on 11800 S Cleveland ave has the most helpful and very friendly staff member named KATHE this sunday morning 6/4/17 is has made my experience with vacating my storage units very pleasant and stress free..SHE ROCKS..go kathe..

These guys are terrific! Diana and Sarah helped me with a huge packing job and made things much easier. Highly recommended.

I've had the best experience there, love there staff expecially Kathē she was great and amazing to me and the customer before me!! Great storage company!!!

Best storage place with the best customer service, I've ever been too! Kathee was absolutely amazing! Super sweet, helpful and informative. Loved it will return to this exact location just for her if I can!

Keely was very nice and easy to work with and she helped us find the unit that worked best for us.

You get what is advertised. Good facilities.

Keelyis a great person. She has helped me thru every struggle and highley recommend her. Keely is very nice and helpful. Also courtsey to her customers. Some people are not nice being I move from Colorado but I only deal with Keely. She is a sweetheart.

Staff was always helpful and took their time for me. Special thanx to Keely

Keely the property manager has been extremely helpful throughout the my various struggles with my unit. Highly recommend this location.

Employee by the name of Kathe helped us get situated and moved in. Wonderful and friendly! In the fort myers area, this is the best place.

I spent the day empting my unit on moving day. Timing was crucial. I went to notify the office that I was vacating. The office was locked and the employee wouldn't be back for another 25 minutes. I called the very next morning and my contract was to renew that day. The District Manager Stu decided it was fair to charge me $45 for the additional 12 hours because I didn't notify them, which I was unable to do because no one was there. I called customer service and they said I am not required to notify them. The employee is required to do a lock check everyday. I asked to have another manager call me and have heard nothing. What horrible customer service, processes and followup.

Cherryl was amazing and very knowledgeable about the pricing and size to fit my needs thank you cherryl for all your help

Cathe was great in helping me getting the storage account. She was pleasant to work with and very friendly. She went beyond what I expected. Great customer service.

A very good company

Definitely will recommend this location. Great service and clean property

Love the property the manager keeps it clean and well maintained 5 stars

Absolutely recommend this location for anyone's storage needs. Keeley was so helpful.

I had a great experience when I rented from Keeley she's very professional but also had some laughs with her. I would highly recommend this property for anyone's storage needs. Clean and 100% positive attitude.

Keeley was very helpfull I really wanted to have a unit at that location cause is the closest to me. Keeley was able to find a great unit.size price and gave me advice. She has a great customer service and will help you all the way. I think she is an asset to the company.Sonia Lutz

Trish made this transaction very easy. They go above and beyond and do it with extreme professionalism. Highly recommend this location!

This was our first time using a storage unit. We had a lot of questions and some concerns. Trisha had answers and solutions to all of them!! She was extremely knowledgable and helpful;) We have never had any problems with our unit. A pro for myself was seeing her ride around checking on the property. This made me feel as though my belonging were safe! The property itself is well maintained!! Also they have a bathroom inside the premises! This is a great asset for someone like myself who has the pleasure of having a three year old ;) I highly recommend this Public storage;)

Very helpful , call and came

Pleasant experience In and out very fast Finished moving out and Trisha was awesome Would definitely rent again

Greatest experience with storage. Trisha helped us--she is very professional, very helpful, and really went above and beyond to make everything go smoothly and help us get exactly what we needed for our move and storage.

Trisha was awesome! So friendly and helpful!

Priscilla was great helped me get in a unit at really good price and had a great deal on items to help protect my goods

Trish was so nice and helpful, and Hector the manager got me in on a great price that helped me in my wallet.

Hector was very helpfull. Great guy.

Visited this store to get some boxes. Hector was really courteous and made sure I had everything I needed for a pretty good price.

I have to say i loved shopping here for my goods Will was a great help and full of great energy he knew what he was doing and what i really needed for my stuff . I would be back to get more and will be telling my friends and family to come get their things for moving hear they also had great discounts on there boxes big super five stars for public storage

I dealt with one of the store managers by the name Will, I'm not too sure of the last name he assisted me with what boxes I needed in order to fit my storage comfortably ,this manager not only exceeded my expectations of customer service but he was very knowledgeable and when you find that a person goes above and beyond customer service I would like for the company to know that this manager will is definitely an asset to this company so do please if you feel that you need to contact me I will definitely be willing to write this thanks again will for showing a customer like myself great customer service skills

One of the wrost place i ever came across, the manager brandy, I happen to have my stuff there and making a transaction from Florida back to New York, I was very stressed enough I had left my note 3 in my storage unit and brandy the manager stole my phone. So she change her number so I won't get in contact with her. My friend text me saying "i saw brandy the manager at public storage an she had my black 32 g note 3." Wow thnx public storage for hiring people they steal from people.

They were very helpful

Marc was very kind and helpful during my visit. Thank you for your excellent service!

Brandy was awesome. She was so helpful and friendly and gave me great recommendation

Brandy helped me with everything I needed. She is a professional, down to earth person and a pleasure to talk with.

The best possible experience I've ever had with a storage company. Brandy went above and beyond to help me out in a time of need. It means a lot when a total stranger remembers your name and situation and hors out of their way for you...definite recommendation!!!!!

Brandy was very friendly. It was a pleasure doing business with her.This was my first storage experience. She kept things simple for me...

was at this location inquiring about A/C unit at the time property was full but Brandi shifted into high gear and sent me to her sister property she called it and I rented there excellent team work and quick thinking Brandi was very helpful

Awesome marc help me out i really like this storage

Very nice place recommed to all

TRULY THE BEST OF THE BEST... HIGHLY RECOMMENDED.! MOB. SOL. F.M.

Brandy was very knowledgeable and friendly. It was a pleasure doing business with her. She made the experience stress free.

They were great in getting what we needed. When we were ready to more to a smaller unit, they took care of it right away. Great to work with. Very organized with paperwork.

Brandy is very professional, sharp, and extremely helpful! I never had any problem there, and if I do, the problems were solved immediately. Very happy customer!

Brandy and Keeley were beyond awesome. Being I was already stressed out with moving, walking into this office really made my day. I mean everything was seamless ...easy quick and Done. I walked in I got a price of a storage unit that I needed, got a tour, I paid the fee, I got the keys and all of my questions were answered efficiently. They made the process so easy. During the tour I noticed how clean the store was and how clean the units were. I felt that my needs were met. I also liked how Brandy the manager knew her regular customers names, it just showed me that she is on a personal level with her clients and that she wanted us to be satisfied customers. I felt that my storage was clean, the perfect size, and a great price. I will definitely use the storage unit again in the future. So thank you ladies for making a very stressful single mom have a decent move into a storage without the added hassle. You are a great team and Brandy I see why you are deserving of being a manager! Thanks...

This location always provides the best customer service. The staff is very personable and the property is well maintained. I highly recommend this location.

Had a good visit here today. Was shown different units that might work for me. Did not rent today but did buy some boxes so I could start packing. I'll be back.

Brandy and Marc were very accommadating. We had to transfer our storage unit and they made it so easy. We're glad we made the right choice. Would recommend this storage facility to all my friends.

Needed a temporary garage for my car while working on my home. Brandy and her team provided excellent service and everything was seamless. I highly recommend this site.