Public Storage Self-Storage Units at 109 NW 20th Street, Boca Raton, FL

I moved out of my Public Storage unit on April 11 and returned briefly the next morning before 9 AM, solely to double-check the unit was empty and clean. I was off the property before any staff arrived. Despite that, I was charged for an additional rental period. When I contacted the on-site manager to explain, she told me that because my gate code was used, I was automatically ineligible for a refund — regardless of whether the unit was empty or whether I had actually used it. When I tried to explain, she became hostile, refused to listen, and hung up on me. I then called corporate. On April 12, a representative told me I would receive a refund within 5–7 business days. It’s now well past that, and no refund has been issued. Now I’m being told the only person who can resolve this is the district manager, but there’s no way to contact them directly without going through the same site manager who hung up on me. This experience has been beyond frustrating. My account was closed, my unit was vacated, and I was promised a refund. I’m now left with no unit and no money returned. I’m asking that a district manager or regional representative contact me directly to make this right. I will gladly update this review once the issue is resolved properly.

Mark was very helpful and nice!

The worst storage place in Boca. They keep raising prices, the doors never open with their code or app and the employees are miserable and rude. Go to Boca storage down the street. They have fair pricing easy access and really nice employees.

This location was very clean the automated gate along with the app is fantastic. Kiya followed up regarding my experience and you can clearly tell she is here to help in anyway you ask. It was a pleasant and easy process and great experience thank you so much kiya

Nice Friendly Staff Kiya Did A Amazing Job 👍🏼

Easy renting process no hassle and great staff !!

Thank you Kaya for you help !

They keep jacking up rent every few months despite not needing to do so. Can’t contact manager via phone. Will be looking at other storage solutions

I was charged for an entire additional month because I evacuated the unit just a few hours late, the next morning. I feel like this was a rip-off and unfair, as it was such a small delay

Kiya is the best 🙏🙏🙏🙏

Overall not a bad experience, lock was a jammed but they said they will replace for me .

I was looking to get a unit for the 1st time,and Ms.Rekiya helped me with all my questions.and I will be renting soon.

I felt very comfortable moving into my storage space thanks to the wonderful assistance I received from Kiya . She is outstanding.

Communications and renting with the assistance of Camille in the office was fantastic. She helped understand the options and pricing details completely. She is a great asset and a gem for the success of this location. I had an issue and she quickly assisted me. The storage unit was clean and as described upon move-in.

Anthony was a very great help to me and my wife great attitude he understood what was going on he seen I was a bit irritated but not with him he asked me was I ok and helped us out ANTHONY IS A GREAT WORKER

I have been with the Public Storage on 109 NW 20th St, Boca Raton, FL 33431 for about a year now. The staff is always pleasant and even the manager reaches out when needed. Never aggressive or demanding. Month after month L, every transaction is smooth. I almost forget I even have a storage sometimes. We'll be parting ways soon as I won't need my unit anymore. If I'm ever in need of storage services L, Public Storage will be my #1 choice! Thanks guys for a great experience!!

Property is a complete mess, especially the dumpster area all broken up and messy, trash always left in hallways and elevators, hallways smells like pee and presence of homeless living on property, like come on public storage this is horrible

Office is always closed. No one's never there. Came the 10th time same issue every single time.

Kamille is amazing and exceeded my expectation's. She went above and beyond.Public storage is lucky to have her.

Christine was very helpful and a pleasure to work with.

EXCELLENT PERFORMANCE

I am very grateful to Cristine who solve the problem with a lot of professionalism and kindness as well as having a lot of patience.

Christine and Anthony are awesome it doesn’t matter what is the issue always they help they have patience’s always they listen you and always help you

Public Storage was awesome customer service was great. Christine was amazing. The unit was nice and clean and I would definitely refer you to other people.

Great location & fair pricing. I just had a call with Norbett regarding a billing concern and he had great customer service.

Just want to share my experience with this location very professional and helpful Christine was aswome she went above and beyond to get me the very best price

Upon arrival we noticed that the facility was very clean. Only issue is that the main entrance to the location is very narrow and hard to maneuver a 16’ rental truck. But, the automated gate along with the app is fantastic. Christine. A followed up regarding our experience and you can clearly tell she is here to help in anyway you ask. It was a pleasant and easy process! We were able to secure a storage unit same day within 30 minutes.

Jamie was very helpful. I am very appreciative. Highly recommend

Christine is extremely knowledgeable, courteous and efficient! She made my move in date effortless and welcoming. Anthony was also very helpful and followed up with me a few days later. I was very impressed by the professional level of service I received here!

Christine the new manager helped us get the perfect unit! She really knew what she was doing. I recommend working with her.

Penny was wonderful to work with. Very helpful.

Easy breezy self storage. No hassles no fuss

A+++ Storage facility staff, always courteous, prompt and considerate. Always clean and well-taken care of - we've been using this storage for over 5 years and we highly recommend!

Penny is awesome! Very helpful, definitely recommend!

Used public storage for the first time. What a great experience! Jamie was awesome. She was very knowledgeable. Took her time to explain everything to me and felt very comfortable when leaving my personal items in their care. I will go back time and time again

Excellent service here at this company

Seguro silencioso y buen ubicado

Special thanks to Christine and Penny !! Appreciate your help ! Felicia

Extremely expensive

Mold factory. No attendant. Overpriced.

I have been looking for affordable storage for sometime now. The price is reasonable. I was able to pay 6 months in advance. And I was able to refuse the insurance they provided (I have my own homeowner insurance). Not having to pay that additional fee made the pricing fit my budget. Penny was the attendant who assisted me with my transactions. She was very polite, she was gracious about answering all my questions & making sure I had a clear understanding. She did it all with out an attitude which is so rare these days. You could tell she enjoys her job and helping people. She gave me a call a couple of days after I began renting to see if everything was working out ok and to see if I had any concerns. The Follow up was greatly appreciated because I did have a few more questions but hadn’t found the time to call her again. Overall great experience!!!!!

I hate dealing with just a machine that replaces the human touch! Not even a phone to ask questions etc. the location is convenient! I must say because of the convenience of the location, The storage fees are ridiculously high like 3 to 4 times the average amounts! On top of that , they lock the area where customers are able to throw away garbage by 4pm yet they close at 9pm! If you leave any garage behind they want to charge!

WARNING ado not do business here .. I was charged for storage through auto-pay ever after I closed out my account. I was promised a refund by the Manager Penny that never happened … Also was promised refund by corporate they never followed through…

came back to rent again! serena at front desk was very helpful as usual!!

Had a very pleasant experience dealing with penny at public storage. She was very helpful and professional. I thought I would have some issues with what I was storing but she sorted it all out. I would highly recommend anyone thinking of storage Talk to her first.

Serena did an awesome job helping my husband with the e rental process!!

Nice clean units great and friendly customer service!!!