Public Storage Self-Storage Units at 109 NW 20th Street, Boca Raton, FL

Just want to share my experience with this location very professional and helpful Christine was aswome she went above and beyond to get me the very best price

Upon arrival we noticed that the facility was very clean. Only issue is that the main entrance to the location is very narrow and hard to maneuver a 16’ rental truck. But, the automated gate along with the app is fantastic. Christine. A followed up regarding our experience and you can clearly tell she is here to help in anyway you ask. It was a pleasant and easy process! We were able to secure a storage unit same day within 30 minutes.

Jamie was very helpful. I am very appreciative. Highly recommend

Christine is extremely knowledgeable, courteous and efficient! She made my move in date effortless and welcoming. Anthony was also very helpful and followed up with me a few days later. I was very impressed by the professional level of service I received here!

Christine the new manager helped us get the perfect unit! She really knew what she was doing. I recommend working with her.

Penny was wonderful to work with. Very helpful.

Easy breezy self storage. No hassles no fuss

A+++ Storage facility staff, always courteous, prompt and considerate. Always clean and well-taken care of - we've been using this storage for over 5 years and we highly recommend!

Hello do you have a big box ??? For store clothes ??

Penny is awesome! Very helpful, definitely recommend!

Used public storage for the first time. What a great experience! Jamie was awesome. She was very knowledgeable. Took her time to explain everything to me and felt very comfortable when leaving my personal items in their care. I will go back time and time again

Excellent service here at this company

Seguro silencioso y buen ubicado

Special thanks to Christine and Penny !! Appreciate your help ! Felicia

Extremely expensive

Mold factory. No attendant. Overpriced.

I have been looking for affordable storage for sometime now. The price is reasonable. I was able to pay 6 months in advance. And I was able to refuse the insurance they provided (I have my own homeowner insurance). Not having to pay that additional fee made the pricing fit my budget. Penny was the attendant who assisted me with my transactions. She was very polite, she was gracious about answering all my questions & making sure I had a clear understanding. She did it all with out an attitude which is so rare these days. You could tell she enjoys her job and helping people. She gave me a call a couple of days after I began renting to see if everything was working out ok and to see if I had any concerns. The Follow up was greatly appreciated because I did have a few more questions but hadn’t found the time to call her again. Overall great experience!!!!!

I hate dealing with just a machine that replaces the human touch! Not even a phone to ask questions etc. the location is convenient! I must say because of the convenience of the location, The storage fees are ridiculously high like 3 to 4 times the average amounts! On top of that , they lock the area where customers are able to throw away garbage by 4pm yet they close at 9pm! If you leave any garage behind they want to charge!

WARNING ado not do business here .. I was charged for storage through auto-pay ever after I closed out my account. I was promised a refund by the Manager Penny that never happened … Also was promised refund by corporate they never followed through…

came back to rent again! serena at front desk was very helpful as usual!!

Had a very pleasant experience dealing with penny at public storage. She was very helpful and professional. I thought I would have some issues with what I was storing but she sorted it all out. I would highly recommend anyone thinking of storage Talk to her first.

Nice clean units great and friendly customer service!!!

Serena did an awesome job helping my husband with the e rental process!!

Serena Was Veryy Helpful While fixing A/c!

Moved into my space today, gate code was not working Serena assisted me.. Very Helpful young lady 👍🏾👍🏾👍🏾👍🏾

Great location Great staff 👍🏾👍🏾👍🏾👍🏾

Fred did a great job helped me get in my unit

Fred was truly a lifesaver. He was efficient and provided great customer service.

great customer service

Great place and service. The staff is professional and building kept clean. Couldn’t ask for anything more.

Simply the best

This public storage is probably the best storage facility that I have ever done business with. Penny who runs this location is probably the sweetest kindest and most helpful person I have ever met she is always available to take care of any issues and helps out when she can. Definitely recommend using this for any of your storage needs!!!!!

How much do you charge ?

Penny was professional and made the move in very easy. She’s the best!

Penny and staff are helpful and exceeded my expectations. Good location 👌 👍.

Great people working here. I visited my unit a half hour before the office opened.I needed assistance and thought I had to wait the whole time for them to open; however an employee saw me and helped me on the spot. The facility is very clean as well.

Penny, the manager is awesome! She is prompt, courteous and extremely helpful. I thought I had lost my keys and left a message. Penny got back to me immediately, and walked me through the process. The facility is clean and convenient. I recommend it.

Super easy, super quick. Made my move a lot easier. Penny in the office is also a sweetheart :)

10 stars for Penny!

Super pro plus helpful and courteous

Precious was great. My mom and I came in today with a lot of questions and she was very patient and kind. Making a stressful day a little less stressful. Happy to have met her today!

Been coming here for years. Penny is amazing with all the other staff as well. The automatic gate opener on the app is so useful. Don't even have to get out. Wish I could give 10 stars.

Tasha was patient and awesome!

Penny is the best! Always helpful and is very knowledgeable, because people have stolen most of the loading carts- each time we go she has to get up and unlock the cart for use. If it were me, I would get annoyed but she does not.

Hi, this is George Tobin I rented a unit with air conditioning 109 NW 20th ST and dealt with the property manager named Penny. She was exceedingly efficient although I didn't have any problems I'm sure she can solve them. She had a great attitude and I was there for 8 months. Never had a problem or a hint of a problem. I would give her 5 stars if it was possible. Thank you Penny. - George Tobin

OMG🌺 MS.PENNY AT PUBLIC STORAGE BOCA RATON IS AN AMAZING EMPLOYEE.SHE WAS PATIENT AND EXTREMELY HELPFUL TO ME🌺 I LOST MY LOCKER AND SHE MADE SURE MY BELONGINGS STAYED SAFE UNTIL I COULD RETURN FROM A TRIP... SHE'S GREAT. THANK YOU MS PENNY💖💖💖💖

Peggy, the Facility Manager , was extremely helpful in assisting with the in-store completion of the rental agreement and selecting the appropriate unit size. The facility is clean, safe and has very convenient access. Highly recommend Peggy and staff...

Miss Penny is an absolute treasure! She was extremely helpful even when I ran into some issues with my unit, I felt Penny went above and beyond to help us out and we are very grateful for how she and the rest of the staff took care of us. Would definitely recommend this spot to anyone anywhere!

The storage area is always kept extremely clean and it feels very safe. The inside unit that are air conditioned are always well-maintained and always eager to help you with anything you have an issue with. The very nice lady I believe her name is Penny she's the one that works in the front office. she is always been there to help finding carts answer questions and is always so warm and welcoming. This is my storage place and always will be!

Penny the Manager is a very nice, very helpful and a very professional lady.

They have always been so kind throughout the years. Helping during this most challenging year and now during my move out. I can’t thank you enough. May God Bless each of you.

I am taking the time to write this review in the effort to thank the wonderful staff at the Boca 20th street Public Storage facility, in particular, Penny, who leads her friendly and hard working staff by example. Professional, knowledgeable and caring at every turn, Penny's representation on behalf of Public Storage, deserves recognition for her extraordinary work ethic and excellence in Customer Service. Please thank her and let her know she and her "over and above" efforts are VERY appreciated.

Penny was lovely and took me to the unit so I can have an idea about size, and explained why the carts are chained up. Thank You Penny :)

Penny is wonderful!!! Absolutely wonderful!

Amazing customer service. Miss Penny was incredibly helpful and made a stressful day a little more pleasant :)

Excellent customer service! Penny is very caring and helpful! Very happy to have business with them!

Went to the location to purchase packing stuff and the young lady Serena was very nice and helpful

Great service, clean location, polite friendly staff.

I had the best experience renting/leasing a storage unit. I was in need of one and the professionals suited my needs with the perfect size and location and the customer service experience was phenomenal. Great job!

Penny was so very Helpful!! Thank you for your professionalism, patience and for making everything better :) Penny would be an asset to any company, you are blessed to have her. Thank you!!!

Faith was amazing and made the check in process easy

Penny is the best!!

Easy to sign up on line,. Knowledgeable person at the desk. Good value for a 5'x10' space inside w/AC.

0 stars would be better. City should have never allowed this place to be built. Zero parking once inside. Carts are always locked up. To get a cart you need to ask them to be unlocked. Gate is annoying.

Penny was excellent professional person, she helped me a lot, I wish everyone was so caring and lovely who did extra miles for me without reservation, thank you so much Tamar

I Give Penny the Manager of this location ...a 5⭐ star Review!!! Miss penny has been the best and patient with me..... Give her a Raise!!!🤗

Serena was extremely helpful as I had to transfer from a smaller storage unit to a larger one. She was helpful in locating one close to the old unit and very friendly and professional.

Property is very clean, well kept and secure. Ms. Penny was wonderful and kind enough to show me around and give me the run down :)

Faith did a good job.

Faith was awesome and very helpful. Location is solid. Quick and easy from reserving the unit online.

Penny is super helpful with all questions. I highly recommend reaching out to her as she truly demonstrates a genuine interest in running an efficient and first rate facility.

Penny been been an absolute dream to work with. Every question asked was promptly answered and with true professionalism. We need more people like Penny that loves her job!

Dirty, you have to get out of the car to punch code to open gate, no carts are ever available to push your things up to units. Locks are in secure

The place is great: really close to my new home, spacious and with very good prices! Penny was very helpful all the time. When I rented a second unit, with the idea of cancelling the first one soon, she managed to put both units with the same access code, so I could keep the number I had already memorized. I would suggest something is done about the smell of the office, which is very strong of cigarette. It is uncomfortable for some. I also wanted to say that Margaret, the girl who works on Sundays, was also super-helpful and ready to make my life easier. Thanks for having such nice ladies running the place!

Very convenient.

This public storage on 20th and Dixie is excellent. The manager is very friendly and helpful I would recommend this place to anyone

Margaret was very helpful and nice at the front desk. I hope to work with her again if I ever need to use public storage.

Margaret was very wonderful and helpful, I appreciated her helping me and my husband. Answered all our questions, Super polite made it all easy.

I have a storage unit here. Today I went to retrieve an item. Upon getting to the second floor I noticed several puddles of water right outside the elevator doors. The puddles were brown which indicated to me that they were there a while. While attempting to avoid said water puddles. There was a fresh one that I slipped in. I called the office to inform someone of the incident only to be asked well what are you trying to do file a complaint or something? How about I complain to an attorney for negligence?

Wish I could give a negative star. Literally walked out of the place and went down the street to Extra Space Storage. Penny, who could not tell me her name but point to her name tag, had to be one of the rudest people I have ever met. My mind was blown with the lack of professionalism. No parking, small office that reeks of cigarettes. Would highly advise going elsewhere.

Thank you! Magrette for helping me and my Mom to vacated my public storage, she was wonderful making sure we where taking care of.

Came here two weeks ago for moving boxes and supplies. The facility is very tidy, however it smelled so incredibly strong of cigarettes that I had to return all items I purchased, except for tape. Staff was professional during the purchase, but when I returned my items, the office employee told me it was “absolutely impossible there could be such a strong smell, no one smokes here”. It was so strong that I could truly smell the cigarettes outside the stone building before walking in. I think if you’re only dealing with the office, you’d be fine! Just don’t purchase any items from here.

Penny is helpful and the office is so nice and new

I have been storing my property at this location for many years. Although I now live in Aventura (approximately 45 minutes away) I continue to be at this location because of the fantastic treatment and customer support I always receive from the manager Penny. Penny is a tremendous asset to the Public Storage Organization and if she was not there I would have moved my property to a closer location in Aventura. Thank you Public Storage for having such a caring and a friendly employee. All I can say in closing is that if any potential customers are thinking about storing your property at this location DON'T HESITATE!! If Penny is there then you should be there. 100% satisfied.

Penny was very professional and courteous...a real pleasure to work with !

Had the pleasure of working with Niamey today and she was awesome. She was very nice and understanding .

Update 1/14/20: 4 months after moving in my fee went from $89 to $120. Called corporate and spoke to the nastiest customer service person I had ever crossed paths with, tried calling the manager on-site nobody picks up the phone, everytime I go there the carts are locked up and they say it's because "people steal them". I regret using Public Storage in any capacity.

Fantastic location and even better customer service! Penny was exceptionally good, kind and accommodating. I had problems with my payment and Penny walked me through it even though she was busy! So happy I chose this facility!

Excellent service hiere at this location

Nice service and was able to get a unit. Dee did a great job.

This is a great place to rent storage space. I dealt with Penny who from the first moment was a pleasure. She was very helpful and kind, answered all my questions and offered helpful advice. Public Storage is very lucky to have such a great employee working for them. I would highly recommend this location, just call Penny!

I had a very stressful moving day, and When I got to storage I thought I forgot my ID , I was running late, etc...I was stressed! But, Penny the attendant at this location was AWESOME! She really went above to help me and was super friendly, which made me feel less stressed. After the move in, I came back that night and Penny again was super helpful. Would defiantly recommend this location. Thanks so much Penny!!!!

Great place good service

Place is well lit at night penny the manager was very helpful. place always kept clean would recommend it very much

Great and clean property! Rented a unit yesterday and Naimah was very helpful and polite!

DEE WAS PROFESSIONAL AND PATIENT! THANKS DEE!

Dee and Kiara are just wonderful. They are extremely accommodating and make my daughter and I feel so supported. The level of customer service they provide is over the top. And this location is perfect...super clean and easy to get in and out. Thank you Dee and Kiara!!!:)

great location, staff is very friendly and made me feel welcomed!!!!! absolutely STUNNING customer service!!

Terrible horrible the place had the worst service horrible horrible horrible

Good place to rent, good prices and great customer service

Very nice customer service and good prices

Penny has made our whole experience here fantastic. She goes out of her way to help and the whole facility is spotless We have been using storage at this location for business and personal storage on and off since 2005 and have never had any issue. Highly recommend this facility

For several years I had a storage here. I ended up getting a bigger one and held onto that for awhile. The +’s are that it’s easy to get to, never crowded and in AC. The biggest negative is that they’re constantly increasing the price without notice. My monthly went up 4 different times and when I cancelled they attempted to squeeze me for money that was unnecessary. All in all I’m satisfied with my previous experience but very happy I’m no longer storing my stuff there.

Great service. Friendly staff

Very simple and easy. Enjoyable experience.

Not very nice bldg no bathroom accessories bad hours restricts ability to access your unit severly

I’ve rented on and off at this location for many years. Penny is great, location convenient, no complaints.

I was in a real time crunch to find storage for my employer and Penny was so helpful. In less than 24 hours I had the perfect storage location for my office supplies. Thanks so much!

Today we purchased our storage unit here. When we walked into the rental office it reaked of cigarettes and the lady that was assisting us was horribly mean the entire time. Never have I ever been treated with such disrespect and rudeness in my life. In fact, it really takes a special type of horrible person/assistance for me to reach out and complain. She needs to be fired. Her name was Penny. Also, our total came to $87 for a first months rent which I was told should only come to $25, she charged us for things without even asking. 0/10 experience. The rudeness was unbearable. DO NOT GO HERE.

One of the cleanest storages I’ve visited! Great air conditioning!

Awesome

Very Clean and organized . Penny is the sweetest and most helpful person. She was always so nice and willing to help. Thanks!!!

Showed up for reservation and everything was very easy and quick. Naimah was friendly, showed us the space, explained charges and contract, and was very helpful. Yet to move in but check-I’m experience was great due to good customer service and facility looks clean.

Shacora provided me a great service well done good services

Shacora provided me with an 5 star service

Mrs. Penny the manager is great. Incredibly friendly and the price is cheap. Place is very clean and taken care of.

Good place to rent

I am a current customer and rented another unit. Penny was extremely helpful and even made sure I was aware of some options that I had when renting a second unit. Her help made everything go smoothly and quickly.

This is my first time renting storage and the experience was excellent. Penny walked me to the locker and provided me with all important information. It was a pleasure having penny look after me.

Penny was very helpful. Fast and easy rental signup.

Friendly staff, super convenient. Penny is great to work with

Penny the PM was great to work with. Very personable and polite. Property was extremely clean, location perfect for my needs and price was very competitive. Fast, efficient, great experience.

Awesome customer service, penny was amazing and very helpful, she made everything easy for me.

Penny is a joy to work with; excellent service, friendly conversation - a consummate professional.

Penny treats me like family ever time I come here!

Professional and friendly, Barry went out of his way to show me the unit, advised me on the best lock, just helped me with everything I needed to know about the storage unit. This is a place I will recommend if need be!

I made a reservation for a storage facility earlier today. I then called to inquire about additional storage services and spoke with Penny. She was professional, thoughtful and very courteous. Penny went out of her way to provide me with a solution that I needed instead of providing me with the services I requested. Penny is a real asset to the Public Storage facility on 20th street but more importantly, Penny is a real asset to Public Storage company. I appreciate her responsiveness and assistance during a relatively stressful time. Penny is the reason I would not hesitate to use Public Storage again.

nice property. great employees. moving process was nice and easy! :)

Penny was very personable and professional.

It was the perfect storm of mishaps. I was moving across country and a friend had gotten me an online reservation, the details of which I was not privy to. There was an auction about to begin so the site was swamped. The computers were not cooperating. It was the day after Christmas. Through it all, Penny was terrific. She fought the computer for a while and finally got it done the old fashioned way: pen and paper. She rocks! Despite the chaos, she was professional and unflappable. Rent with her,

This is the first time renting a storage unit. Penny was extremely helpful and informative. It was a very simple process, mainly because of her. The unit is very clean, air conditioned (necessary in So. Florida). There is supposed to be a dolly at the door on every floor, but a few times it was nowhere to be seen. That is probably because clients don't return it to its proper spot. I would highly recommend this location!

Penny is a delight to chat with, always there b4 6 to unlock the moving carts because there is only one unlocked and it's always being used.

I LIKE THE LOCATION, Ms. PENNY IS EFFICIENT AND FRIENDLY.

Penny - very pro - super nice. Clean location, nice units. A+!

Penny, who seems to be the one in charge, is one of the rudest people I have met. I would avoid

Roderick was extremely helpful and goes out of his way to accommodate! Thank you

Great location, excellent service from Penny.

So, moving my stuff into Public Storage was the first time I had to get a unit. Roderick over at this location was very help and effective. Even gave me a hand when I needed it, moving by myself. Highly recommended

Roderick was amazing to work with Very detailed with the information. I would highly suggest storing your unit here

Well located and maintained facility.

I had a great experience getting my my first storage unit through Public Storage. The process was simple and painless. Penny, at the front desk, was amazing and helped us choose the best unit that would accolade our needs. Thank you guys!

Penny is most helpful And all staff is friendly

Penny was super helpful and made sure I had everything I needed to move my stuff into storage. Best customer service and very efficient !

Excellent service! Penny, the manager is very sweet really took her time to explain everything and show the storages. Very clean quick and easy. Thanks again for all your help penny!

the place is nice and clean ! "Ashley" was very nice and provided all the info. I needed... " very professional " i.m a very satisfied customer.

Excellent service from Penny and Ashley!! Storage units are clean! Accessibility super convenient!! This is our 2nd experience with Public Storage and we have been very pleased!!

Penny was very helpful and friendly every visit and i choose to go to her location when help was needed over my storage location in Davie. More then likely we will be moving or storage to her location.

Dee was quick, friendly, and very helpful. I would highly recommend thjs facility .

Friendly service, clean facility!

Great experience. Penny was very helpful, professional and catered to all my needs. Would recommend her and This facility to anyone

it was a friendly and funny experience.

Clean facility, needs a bit of TLC

Very nice and clean establishment. Helpful staff particularly an associate named penny. Thanks!

Penny is very quick! She got us in and out to renting a unit with a good rate. Great customer service I have no complaints.

Fast and realiable service! Thank you!

Very helpful, easy and affordable. Ladies were very nice and helpful.

Five stars!

Dee was very sweet an professional. Excellent location for me an clean facility.

I can't say enough about the great staff there at Public Storage! Customer service seems like a thing of the past but not with these guys. I wish they worked for me! Thanks to Penny and all the staff they are for all they do for me. In my opinion you will be very pleased with this business!

Penny was very nice and informative about the storage unit.She presents herself professional and always has a smile.

I would like to commend Ms. Dee for all her assistance.... What a positive experience! She was polite and courteous and she was very personable. She made doing business with your company a very pleasant experience. Thank you Ms. Dee for your extraordinary customer service. She is a great assets to your company.

I would like to commend to you, the two employees, Penny and Dee from property 26829, who went well beyond their job description to assist me in attempting to get my replacement Chase credit card to work . The problem was created by Chase, who literally after multiple discussions, and almost a month, still hadn't applied credit for five hundred dollars. The two employres, Penny and Dee from property 26829, went well beyond their job description to assist me, even though they are not even my property managers. Thank you, Michael Singer Unit 0C56

Great storage unit! Nice people! Penny & Dee were super helpful

Ms. Dee was wonderful. I was in a huge rush and she got all my paperwork taken care of extremely quickly. She was able to answer all of my questions. She provided me a courtesy call when my payment was almost due. She took care of reviewing my unit when I had very little time from my work schedule to fit it in. She made it work. Perfect example of excellent customer service. If I need storage again I will be sure to be back to see Ms. Dee!

Stopped in with inquiries and all my questions were answered professionally and with the utmost friendliness. Dee and Penny were wonderful.

Very happy with Amanda. who took are of things quickly. Clean place. No issues. Secure...

Penny and Dee were consumer friendly and made sure your needs were being met and satisfied. Outstanding professional service. Caring, kind and understanding

Julie and Dee were very helpful throughout the entire rental process. Excellent customer service and very clean property. I would highly recommend this property!

What great attitude and the service is amazing

Ramona and Dee were professional and thorough in advising all details

So, I picked this place because of the reviews - specifically those about Penny. 5-stars aren't enough. In my 35 years in business, never have I met someone with her customer service skills. She should bottle and sell it - there are many companies out there who would buy it - and be glad they did. It was a pleasure to meet you Penny.

Julie was very helpful with all my storage needs would recommend this property. Great customer service.

The staff there is so kind and welcoming. Penny is very friendly and even stayed later just to help me out. definitely would recommend to others.

Those reviews must be fake.. because the old lady that works at this particular location is very very rude, she thinks she owns the place. I called a couple weeks back to get a quote, the person was nice on the phone. however when I showed up there, she was so nasty, my husband and I felt disgusted and wanted nothing to do with this place because her attitude was undescribable, (Beyond what I could ever imagine) we had to go somewhere else, little that she know we needed about three of your largest units sice we were moving to Florida. Also the office smell like weed and dirty. don't let this reviews fool you.... while I was there, I overheard her telling another customer what to put in the review the person was going to put for her online. that's why I decided to put in this review today to let all others who are reading this know not not to believe everything you read.

I got there in a hurry and Penny was more than helpful enough to show me to my storage and quickly walk me through the process of renting my unit. she's super friendly and I highly appreciated the way she took care of me. Thanks!

I am so impressed with the staff at this location. From the first phone call inquiring about a unit to actually securing a unit, they are amazing. They bend over backwards to accommodate me with very little notification from me. Penny is awesome. Very professional, courteous and just amazing. Would highly recommend them.

Penny was simply amazing. Very friendly and courteous. The place looks great and secure. I highly recommend it for your storage needs! :-D

Penny is the definition of customer service! she was beyond friendly, answered all our questions, and made sure we got the package that works best for our needs. One of the most pleasant buying experiences I've ever had. You can tell she loves her job because she is so personable and knows all her tenets on a first name basis. Ask for Penny and say Joey sent you:)

The staff are excellent. They are knowledgable and really go out of their way to help. I wouldn't hesitate to store my belongings at this facility.

Sherry and Penny are the best!

I have been storing my stuff here for about 8 years - thats when i met Penny she always goes above and beyond in taking care of her customers - shes the best - if you want a place to store your goods and a sweet women to deal with this is the place -- i highly recommend using this location because you will get the best property manager out there!!

Penny takes pride in what she does,I Ieft my packet at home with gate my gate code, she looked up my info and provided me with info to get in and stood by gate to make sure it stayed open while I go to my vehicle. Her customer service was superb!

Needed a short term storage solution. Penny was very responsive and helpful!

Very friendly and helpful staff, very clean units and affordable.good location Penny did a great job

The management is very friendly, helpful.

I had a great experience for my short term storage. Penny was very helpful and pleasant. The facility was well kept and secure. :-)

What can I say other than Penny is the best!!!

The lady at the desk is rude.

Amazing customer service by Sherry ! She has a lot of untapped potential and deserves a million and one raises !

This is one of the best facilities in Boca. Penny is awesome & every time I'm in the office she tries to help me with everything I need. Best customer service I've received from a storage company.

Great location, nice facility, friendly staff. Penny and Sherry were very helpful!

Quick, efficient service, Penny is a delight to work with.

I had a great experience here. Penny was very helpful and gave me tips with moving my stuff in there. I highly recommend this storage place:)

I Bought ten boxes today with some paper. I had the pleasure of meeting with Chris the manager. He helped me figure how many boxes I would need for my clothes and oddities. The office was clean, and he offered me storage. Unfortunately, I do not need storage at this time, but I told him I would return if I need some extra space.

My sister rented a 5x5 here last week, and I was told I could share my experience on here. The property is very clean the manager was very respectful and he helped me find my sisters unit. I recommend this place to my friends and family. Also they have discounts on boxes. There is also a clean bathroom on the property which is nice.

Penny and Chris were very nice and helpful. The property was very clean.

Good location, attentive staff. Very convenient and efficient.

The service here is amazing! Penny goes above and beyond to help; and the storage area is always clean!

I have previously rented with public storage and had a wonderful experience. I came back today to have some questions answered and was pleased once again thanks to staff member penny. Highly recommend!

Penny and Chris took great care of me. Professional and knowledgeable, Penny also has a great sense of humor 😀 I've been to other PS locations but I'm sticking with Penny at 109 NW 20th St. Thanks guys

clean, professional, and very friendly

Penny and Monica are very very nice and sweet people. They help us to get a deal with our storage. They welcome us nicely and there customer service is a 10+++.

We have been using this storage facility for a number of years and have referred many clients as well - Penny is excellent; knowledgeable and efficient - always helping out in whatever way she can to make the process smooth and uncomplicated!

Monica was wonderful. Very nice girl. Easy to talk to

Penny is wonderful. She is always very helpful. She addresses any of my questions/concerns right away. Penny makes sure the property is well maintained. When she retires, she'll be hard to replace!

Thank you Penny for your patience and customer service on 11/27/15. I was having a rough day and you made it better with cheer and laughter. -James

Excellent! Great service! Chris did a wonderful job! I recommend this place to all my friends and family. He helped me find the right unit for the right price! What a guy!

Very professional, informative; & helpful.

Penny was most helpful explaining all the details I needed to know for my client. The facility affords me all the security I need for my clients 2 cars. The neighborhood is convenient to my clients residence. Penny made my experience painless. I will reccomend her to my friends.

Plain and simple, if you ever think about letting Penny go, call me first, so I can hire her for my company. Our company motto INTEGRITY PLUS COMMITMENT EQUALS EXCELLENCE, Yours in Service, Mr. Mateu.

Monica was the best she help me out of a jam. Was very nice to meet her

PENNY WAS REALLY HELPFUL!! PLACE IS REALLY NICE

This place is a rip off. They bought the place I was so happy with removed all trash cans, locked all restrooms, turned ac unit to like 85 degrees, and took away all bit one of the dolly carts. So yea let's just raise the rent up 15 dollars every few months .... I'm looking for another place.

I was very impressed with the cleanliness and accessibility of the property. Penny was a pleasure to deal with and was able to locate a second unit within minutes of us realizing that we needed another.

We have been occupants of this Public Storage facility for many years. Penny has taken good care of us over these years. The hallways are clean, the lighting adequate, and the A/C is a big plus. We have felt that this facility is very secure. Just recently, we down--sized to another unit, with the full cooperation of the staff.

Public Storage has always been good to me, especially this location! My experience with the manager Penny has always been a positive one. She is always so helpful and ready to help in any way.

I just came down from New York and was lucky enough to have Penny help me out. She is awesome!!!!! Thanks Public Storage for hiring someone as competent as Penny!

The rep here, was just amazing and friendly!

Penny is awesome! She showed me around the property and answered all my questions. The buildings and locker were very clean and spacious. This is the 3rd time my family has used this facility, we have never had any complaints.

Down the street from FAU and right next to the new student housing complex this place couldn't be more student friendly if it tried. I have been renting from Penny for years, but alas this year is to be my last as I will be graduating. Thanks for all the help!

5-5-15. Came into the office for my 2nd unit..the staff is great and the property is clean. Worlds recommend

The property was clean, great management/customer service, and just an overall perfect experience. I recommend anyone in the area looking for a storage unit, to check out this property. You will not regret it. 3/25/15

Storage areas safe and clean, the hours were convenient enough, Penny has been especially helpful and personalized the service. I would recommend this location to all my friends and family.

Property is very clean, staff is friendly & nice! Feel very safe keeping my valuables in this location!

Coming back from this Public Storage, I had a good experience. The two women working there were fun and helpful. Penny was very kind. She made the process easy and fast. Public Storage had a good environment and I will use them again in the future

Penny was a great help when I did the sign up process. Thank you!

Great customer service! Penny was very helpful with all my storage needs.

they take good care of the storage areas and are very cordial. I have been there a long time and wouldn't choose another storage company to replace them.

hello my name is Roosevelt i work and live in boca and this public storage was great monica the clerk that assisted me was absolutely amazing very welcoming and helpful. Monica helped me get the correct size unit that i needed to store my belongings. The facility grounds was well manicured, exceeding clean, and everyone had exceptional customer service skills, thank you.

great place, very clean and safe right on the heart of boca, little expensive, but...what is not expensive these days...p/s Carolann is a jewel. ...

My name is Joel Reinstein. Today I had a very negative experience with Customer Relations at Public Storage. I had called the office in Boca Raton, Florida about paying my storage rent for 13 months (from Dec. 1, 2014 to Dec. 31, 2015). I was sent an invoice with my existing monthly rent times 13. I went to the local Boca Raton office to charge the 13 months (I was told I could not charge by phone). When I went to the office (the women in charge, Penny, who was very nice) , I was told that I could NOT have the quoted rate but could only pay an increased monthly rate. (This would be the second increase in 18 months.) She said that I had to call Customer Relations. I did and spoke with a women named Denise. She was very antaganistic-- quite the opposite of what you would expect for someone in Customer Relations. Basically she said I had no choice but to pay the increased rate. Her mantra was TAKE IT OR LEAVE IT!!! Clearly Public Storage does NOT care about keeping its customers!!!

Ebony was fantastic today! She explained the auto pay and even helped me access my account on line! Thank you and keep smiling - good job! Jill Baillargeon

This is the second time I have come back to this public storage location. The reason is that the manager Penny is a true professional and her staff is friendly, helpful and knowledable. Great packages and best easy location in Boca. BGoodwin

This review is written by Karen Schwartz. While it is difficult to start moving on and storing lots of memories the customer service at this Public Storage facility was beyond compare. Penny turned a challenge into a triumph. All of our "stuff" is neatly, safely stored in a unit that I am sure will keep our possessions clean and handy. I have used other storage options in the past and they don't compare in convince, cleanliness, and customer service. I'm happy to recommend this facility. Thanks, Penny!

I had a very pleasant experience thank you

Thank you for all you help and expertise yesterday. This location is clean and convenient. Accommodating staff and clean location.

Great place to do business with. The staff is very friendly and willing to assist to accommodate your needs.

Needed a short time, small storage solution. Penny was super helpful and professional. Thanks!

Nice clean facility. Very helpful and professional. Best price I could find online. I would definitely recommend this facility.

I've been a loyal customer for a few years. Great staff, great product!

Everything was great from start to finish. Penny was very helpful. Price was fair.

Monica and penny did a great job and relieved the stress of moving my stuff into storage.

Jason made my worst nightmare about moving my things into storage disappear. I can't thank public storage enough for making this such a great and easy experience.

Great experience and very helpful staff! Will definitely recommend them.

just moved back from Jacksonville and was worried about leaving my stuff in storage, but penny and Monica were so nice and helpful. everything was clean and looked safe and helped ease my mind. Thank you public storage

The best Monica

Penny and Susan really helped my mom with her move. Thank you for your help

From start to finish this was the BEST experience! I did not expect to need a Storage Unit but PENNY, SUSAN and MONICA made it SO pleasant, SO efficient and SO easy for me....I would never hesitate again! Everything on site is spotless. They make it so easy . .provided the lock, gave me the most convenient Storage Unit on the 1st floor, for the BEST price. PENNY, SUSAN amd MONICA are always smiling and helpful!! PENNY always greeted me by my 1st name when I came in. Felt like family! GREAT PLACE!! Don't go anywhere else for your storage needs!!

I have recently leased space at this facility and the staff was very helpful and diligent. I also find the facility to be clean and secure.

US FANTASTAC VERY HELPFUL THANKS PUBLIS STORAGE WE ALWAYS E YOU!

Very clean facility, Dee was very helpful

All around great experience and wonderful customer service. I searched for availability online, then made the reservation over the phone. They had what I needed and gave me a great price. Minutes later I got a confirmation call from the local facility... super fast. When I got to the location Susan at the front desk was terrific! Very helpful and thorough. Great job!

I've been a long time customer of Public Storage. Was recently at this East Boca location and was getting assistance from Penny. She was great; top notch informed customer service. Her professionalism was outstanding and i immediately signed to get my storage there and will move my other location to it because of her.

The employee really helped us make critical decisions in choosing the appropriate unit for our needs. She was helpful, cheerful, and made the process of moving (which is already stressful) much easier! She offered tips in regards to packing and also informed us of all the options this facility provided to ease our move. We have used this Storage facility for a year, and would use it again without hesitation. Thanks Susan!

Renting a storage unit was an easy, efficient process for me. The staff was confident and friendly and Susan really was a help in explaining my options and setting up my account. Happy Holidays to All!

I have been with this Public Storage for YEARS. I can always rely on Penny, at the desk. She has been immeasurably helpful in assisting friends with move-in, when they have had bad experiences elsewhere. She is always consistent and caring. She is the main reason I remain there. The location is always clean, both inside and out. I started with their 5x5, and have moved to the 7.5 x 10. Will most likely remain here while I need the extra storage. and THANK YOU PENNY!