Public Storage Self-Storage Units at 77 Mill Plain Road #83, Danbury, CT

Karl helped me and showed me around the facility. He is knowledgeable, friendly and kind. The units are clean and well lit. Great experience. Thank you Karl

Alex is more than great

I wanted give a 5 star review to Karl at the Mill Plain, Danbury Location. He went over and above to help me find the correct new unit! Outstanding service!!!

Voula helped us tremendously with our storage needs. She was full of good information and very accommodating. Great Job Public Storage! And wonderful customer service Voula!

Great communication. Transparency good

Voula was excellent in helping me browse through spaces as she demonstrated extreme patience and wonderful customer service. My experience was 10/10 and i WOULD recommend

I had a problem with my business partner, and wanted to change my access code and locks. Karl was very congenial and took care of it right away, changed my code and exchanged my lock at no charge.

Absolutely Horrible Experience This was, without a doubt, the worst experience I’ve ever had with a storage company. Public Storage booked/confirmed a unit for me, but when I arrived, the door was completely locked from the outside. The lock that was supposed to be inside was instead locking the door, making the unit completely unusable. I spent two days calling repeatedly, but no one ever answered. The office was closed during their stated business hours, and customer service was useless. They couldn’t reach the manager and refused to issue any reimbursement despite this being entirely their fault. This is by far the most unprofessional and frustrating service I’ve encountered—possibly only rivaled by flying Spirit Airlines. Avoid Public Storage at all costs.

They have more than doubled my rent in 14 months. Suckered me in with a good deal and then raise the rent every 3 months. Started at about $75/month in September 2023- rent will be $150/month after November 2024. It’s not a bad place- clean and well lit, easy to move around in. The hours are annoying though, for me I work long hours and need to move things around at night but must be out by 9 even though no one is there either way. Ok for a short term option but I would not rely on them not jacking up the rent. Tyron in the front office is very nice and helpful. Edit, December 20204: Surprisingly the company stoped an incoming rent raise and left my rent alone at what I think is a fair amount for the space. Not sure why but seems very decent, especially in this age of inflation. Appreciated it a lot!

Horrible they raised the price when ever they feel

No issues and I love how I can use my phone, in combination with the public storage app, to open everything! Update, touchless entry no longer works, having a low car makes it rather difficult to reach the keypad and the high curb is close to the keypad, so you have to be careful not to scratch your rims...

Tanya and Karl are the best! I was having difficulty with the system and last minute they helped me figure out how to get the last unit available and exactly the one I wanted! Excellent work and customer service!!! I love this place!

👍

I have had a number of different units over the years at this facility. I have always received the unit clean and in good condition. The entire place is well maintained. I've seen a number of service people here too and the most recent, Karl, is the nicest guy who knows his stuff too. He made signing up for a new unit a breeze. (And he overcame a couple of glitches too). If you need additional space this is the place to come. I recommend it highly! And ask for Karl!

Joe rocks

JOE WAS AMAZING!! DRILL PRO AT WORK! HELPED US WITH OUR LOCK. THANKS JOE. WE APPRECIATE YOUR TIME AND HELP. APRIL AND ZION 8-14-24

Joe is a lock cutting savior!

Joe and his trainee Ang were awesome!

I stopped in on Mill plain in Danbury. Joe was there pitching in for a vacationer he's usually in Stamford just and absolutely great guy and experience. He was also training a new man name Ang. I was watching and listening to Joe going over him as he was processing my account. Joe was so detailed with him step by step it was great to see. He's very knowledgeable and friendly. Was just a great experience Thanks again Joe for all your help.

In the process of getting a storage unit and went down for information. I met Joe and he was extremely thorough explaining pricing, service/sizes, security and the process in general. He took the time to show me a unit and compared with other units. There are so many storage places in my immediate area but I will be going with Public Storage based on the service that I received from Joe today!

Been using the storage for years. Tyrone helped me with all my questions when moving out. He was helpful and made it easy. Thanks !

Premises and grounds are always kept clean. The automated gates that open from my app are appreciated. However navigating my account from the app was less than stellar as I tried to close my account after vacating mid month. Tyrone was extremely helpful as the app was about to penalize me for a late ‘vacate’ when truthfully, I vacated early as I paid for the full month in advance. Tyrone was pleasant and a real credit to the Public Storage team at the Danbury facility..

Yesterday morning I was greeted with a smiling face by Tyrone, the property Manager. Tyrone went above and beyond searching out a unit for me & explaining the details, showing me the unit & assisting with the locking procedure. The access code & app worked immediately upon his completion of enrolling me. He even showed me the two entrances to use. I couldn’t be happier with the customer service provided by this gentleman. Now for the building itself… this is the first unit I’ve ever rented (ai’ve rented approx. six other times, some in different states) in a climate controlled environment. I was truly impressed with the a/c on a 95 degree day & how clean and well maintained everything was from automatic light working as they should to how well manicured the lawns were. Also note that there was no garbage to be seen or birds hanging from overhanging beams anywhere. Addendum-Tyrone was instrumental in his computer know how to move me to an easier handicap accessible location . Kuddos Tyrone!

Karen is amazing!

Staff are always so nice, and it is usually clean for no garbages. Only issue is they leave 5 carts out for hundreds of units. Second day in a row one group is using 3 carts alone for their truck, the rest are gone, and I have to go walk the grounds around the building, and “sign one out”. For what I rent here a month, I shouldn’t have to be stressing over a cart every time I come because someone else was irresponsible with them.

My husband and I trusted Public Storage located on 77 Mill Plain Road in Danbury with our possessions. We rented one of their large units but on September 9th 2023 our unit was vandalized and robbed. They offer 24 hour surveillance yet the masked robbers were able to get on the property break through the entrance door and took all the could for the 4 hours they were in there. There is no alarm when the thieves broke through the security gates and cameras shows these masked men having their way with our things. Even the items we had for our kids as babies, Christmas trees items we had for our new home we are waiting to move in. They took all large ticket items. Public storage didn't notify us until 9/11/2023. Not once did anyone reach out otherwise or even apologized for what had happened to us. They were able to cut through the shutters larger than a human sized hole which meant this was a well thought out robbery. I know it was an inside job. It was far more than a financial loss. They were extremely difficult when we filed a claim with the insurance company. Nobody wanted to cooperate as if they had something to hide. Over 60k in loss financially but priceless emotionally. They raise the monthly fees every 2 months yet they cannot protect your property for what they charge and offer. I would tell anyone to run away from tvis facility. So many of their units in different locations are robbed. I wish I knew then what I know now.

Tyrone is a great guy. He will help you with all your storage needs. Thank you for your service.

Nothing but a great experience working with Tyrone at Public Storage in Danbury on Mill Plain! He is responsive, helpful, and the process is seamless. Even extra help with the app features. Being able to open the gates with the app is awesome too. One of my concerns was safety, but I never felt unsafe when bringing items too and from storage. Definitely recommend!! Thanks Tyrone

I was assisted by Tyrone McCoy!! I found him to be very helpful and knowledgeable about the store!! Mr. McCoy was very professional and polite!! Did not rush me and didn’t mind all my questions!! He is truly a benefit to this store.

El señor karl es muy atendido todo el tiempo está enojado disiendo más palabras

Tyrone is an excellent property manager. Very helpful.

They raised the rate without notice. And they won’t prorate the month if you leave early, so they owe me at least 2 weeks

Great place!! Tyrone was very helpful and patient, he made sure that I got what I needed from the beginning to the end of the process, very knowledgeable. Awesome customer service!!!

Tyrone is very friendly, informative and provides great customer service.

Karl is awesome!

Tyrone is the best!!! He is so helpful and kind. Absolutely wonderful customer service from Tyrone.

Tyrone was very helpful and patient, he had such an amazing and strong presence and made sure I understood everything during the whole process. Great customer service!!!

Karl was great to work with. He has an understated dignity about him and I look forward to working with him

Karl was great to work with. He has an understated dignity about him and I look forward to working with him

Tyrone was unbelievably helpful and kind throughout our checkin process! He deserves all the recognition for how smoothly our Saturday move in went! Thank you!!!

Tyrone is the BEST! I'm brand new to Public Storage and he explained everything clearly and helpfully. As other reviews have said, the place is SPOTLESS, so clean and well-lit and totally safe feeling. They even give you your own padlock! Great security everywhere, large carts available, big elevators . . . it's a breeze. Most of all, Tyrone is super nice and accommodating. I was in and out in 30 minutes with a brand new storage unit signed up, and all my stuff moved in!

This place is clean and well taken care of! Tyrone is amazing and extremely helpful and kind!

This place is spotless clean, and the Property Manager Tyrone is truly the kindest, nicest man. Tyrone made me feel so comfortable and taken care of. He made this process so easy and was really lovely to work with! I feel incredibly comfortable storing my things here! Thank you Tyrone for making this the easiest and nicest process ever! Adria

Tyrone was extremely friendly and helpful!! Made the process extremely easy!!

Great place, Tyrone was at the desk and he meet all of our expectations and beyond. Definitely a great choice for any of your storage needs. Thanks Tyrone!

We've been renting a storage unit since shortly after the facility was built and have always found it to be well taken care of. Tyrone at the front office is a lovely fellow who is helpful if you call or walk in

Tyrone is the man to go to 50/10 would recommend cause he’s so nice and sweet and definitely will keep coming back (not because i’m paying for the storage just because he’s nice and friendly and makes me laugh)

I got the details for my storage unit from Tyrone and it’s the smoothest experience I’ve had with any storage place. I’d highly recommend coming to Tyrone for any of your needs involving your storage unit or just a great laugh!

Tyrone was great and super attentive! Happy we got help from him because he was awesome!

I do NOT recommend this place. They will rip you off as a customer. We started as a customer in 2020 and they raised our prices 4 times since then so our price is now double from where we signed up and double what they’re offering new customers. When we called they told us too bad that’s the price. $115 a month for a 5x5, what a ripoff, stay away. The gates are often open so security is lacking and it’s hard to find space to park and a carts are limited at times.

Tyrone was very helpful and he provider excellent customer service and he was willing to go beyond

Tyrone was a pleasure to work with and helped me find exactly what I needed.

My rent was raised 46% within a one year timeframe. First raised in May 2023, then against in November 2023. I started out paying $114 a month, and am now at $172 for a 5x10 storage space. I contacted Robert, at the Danbury office, and he couldn't help me. He told me that Public Storage makes rate increases "arbitrarily" and "at any time." I explained to him that his website advertises 5x10 space for $95/month right now, and he said he couldn't tell me why or do anything to help me. He gave me the phone number for corporate. I called corporate and THEY couldn't help me and told me to call Robert again and get in touch with whoever the "district manager" is. When I called Robert he said he couldn't give me the phone number or email for the district manager and that I was not allowed to contact him myself, but that he would email the district manager for me and in a week I should call corporate again if I hadn't heard anything. I explained that this was unacceptable, and could he at least give me the district manager's full name. Robert said he couldn't do that. I asked him if it was Public Storage's policy to not give out the last name of the district manager and he said "no, I just don't know his last name." I asked if he had a manager or a supervisor he could put me in touch with and he said "no." He finally said "okay I'll look in the system for the district manager's last name" and gave it to me. I am 24 hours away from calling the Better Business Bureau to report this company for its insane policies, its arbitrary rate hikes, and its deplorable customer service responses.

Every time we pay or storage fees, Tyrone is always the Best Most helpful person!!!. Never had any problems or issues with Public Storage, great place to do business with, especially Tyrone !!!

Tyrone, the property manager was very helpful. He had a lot of patience, he was knowledgeable and made the entire process very easy. The facility is very clean.

Tyrone provided excellent customer service and was very helpful in securing our unit! Nick was also very helpful and made move into our unit easy and seamless.

Thank you Tyrone for your assistance today. You were very helpful. While there, I noticed the storage unit doors were sparkling . I appreciate seeing the outside of the units so clean.

I needed some help and Tyrone was extremely helpful.

Tyrone is the best associate helped me tremendously. Been a customer for two years at public storage Danbury.

Tyrone was extremely helpful assisting our family with settling an estate at an out of state Public Storage facility. His kind demeanor was appreciated given the situation. Thank you!

Tyrone helped me look at storage units and figure out what unit would work best for me. He was very helpful

Tyrone is amazing

The Public Storage on Mill Plain Rd in Danbury the staff were very helpful and courteous in getting me the right unit for my needs.

I had a great experience at Public Storage. Tyrone was very helpful and assisted me when I needed to close out on a locker I had been renting.

Tyrone was a great help a gentleman a pleasure to deal with would rent from again anytime

Tyrone was extremely helpful, took his time to show us around and the property was extremely clean!

Tyrone was super helpful and walked me through the entire process. He provided great customer service and took the time to answer all my questions!

Tyrone was very helpful, and was ready at the door, he answered all of our question accordingly, and made the move in process very easy, definitely deserves a raise. 👍👍

Tyrone was so helpful in assisting us with our storage unit. You have two satisfied customers! Thank you Tyrone!

This is Nick Tommaso, posting on my sister’s account. I don’t have the sign in info to leave a review on my own, but I had to leave one because of the exceptional level of service I received from CHARLIE S. and JOHN F. at the front desk. QUALITY, QUALITY, QUALITY overall human beings. They were extremely charismatic, informative and pleasant. It made my time finding the right units seem like a snap of the fingers. These are the type of people that give great customer service, are definitely great neighbors and who love life. Thank you guys!!!!

My husband went on line to reserve a 5×10 space upon having difficulty completing the transaction we took a trip to the facility on millplain rd danbury where Brian was a rude unprofessional employee who mislead us .I am appalled that in this day and time we would be treated with disrespect I guess if I looked like Brian it would have made a big difference ,my husband is a disabled marine Corp veteran who served our country with honors and Tyrone attempted to help us but couldn't we will take our business elsewhere

Seamless experience with Rob at Prime storage. Thanks again

The overall process of setting up and securing your locker is flawless! That part is great - the place is always clean and never had an issue with getting stuff in and out of my locker...However... My issue is this, and also a disclaimer to anyone who is trying to decide to utilize Public Storage for use over 6 months... I put my stuff into storage in 2020 to move to Washington State where my husband was stationed for his military contract. At that point my rent was only $86 which was a huge reason I wanted to use Public Storage. 6 months later my statement comes in and it's now $112. I called to inquire - staff said the rate went up and if I wanted to maintain the $86 I can move my stuff to the same size locker... well that didn't make sense to me. Move my stuff from one unit to the next when it's the same size? Lets fast forward to 2023 and my locker unit is now about $170 double from when I started. I inquired again, they offered for me to move lockers for $155 a month and that Public Storage isn't for long term storage. If I would have known this prior to setting up my rental with them, I would not have gone through with it. I have a feeling by the time my husband's contract is up I will be paying close to 3x what I did when I initially stored it. They don't seem to care too much about the military population... no big deal but they should have warned me before storing your stuff that your rent will be jacked up every 6 months (for no reason). Unless you don't mind paying more every several months, I just wanted to make this disclaimer to you if you are planning on using it longer term.

Brian and Karl were great save me a lot of hassle, highly recommend pubic storage just ask for Brian or Karl

Brian and Carl were very helpful with renting a u it

This company is an absolute ripoff. Their goal is to get you in and then jack up the prices every 4 months. My rent had doubled before i got out. They know what a hassle it is to move so they constantly increase rates on their already ridiculous rates! Total theives.

Brian was so professional and provided an amazing customer service!

An amazing location, very well maintained, wonderful staff, everything is nice a clean. Very satisfied customer

Very clean, and well organized place, amazingly helpful employee who showed us around. Very nice and sweet, will definitely be renting here.

Brian was amazing, he helped us choose the right unit at the right price! Five stars no doubt.

Dan was so helpful yesterday. He provided great customer service.

Christina is very personable. The facility is clean. There are not enough carts on hand - and then some inconsiderate people leave carts up stairs.

They are incredibly friendly people and Brian was fantastic

Brian was great

Christina was awesome, answered all my questions and gave me great storage advice options. Seamless transition to downsize due to less storage required and no hassle took less than 5 min for transaction.

We have used Public Storage for years now. Brian was very helpful the last time I went in.

Brian was very knowledgeable and super friendly made my day way easier

Brian was very helpful

Brian was great Super Quick and efficient, very clear with all information needed . Give him a promotion and a raise !!! Brian was here to close my account always helpful very good guy ! There to assist you anytime !

Great place for that extra stuff glad they are back to full hours. They just need more carts available. Since they are so busy

I love how quick and easy it was to work with Christina on getting my unit in and out. Her customer service with the business is 100% awesome. I appreciate her hard working heart and soul.

Brian was extremely helpful, with the entire process from start to finish. Wonderful experience !

Brian was helpful

Brian was very helpful and pleasant

Brain was amazing!!

Brian was most helpful

We've spent the last two months stressing over finding an affordable storage unit to accommodate my bf's sudden move from his house to my apartment. We were lucky to find public storage. Brian was great. He explained everything, answered all crazy questions, and brought us out to the storage unit that we ended up renting at the end. It's nice to have someone personable and one who doesn't try to upsale on what we didn't actually need. (Especially since this will encourage "if it doesn't fit, throw it out.")

Brian and Christina were both fantastic. I had to move things from another location and they were helpful, knowledgeable, short, sweet and made everything extremely easy. The location is very clean and prices are great.

Brian & christen very helpful

Christina Bryan has been very helpful throughout their years help me working with public storage in Danbury Connecticut.

Brian was very wonderful in helping me. I would recommend him to everyone.

James L was very professional and cares about the customers and he's very thorough I recommend Public Storage danbury Connecticut highly also Christina the manager always went above and beyond to be helpful to me along with their district manager Alex these three are very professional and always willing to go the extra mile to please their customers

Excellent storage. Brian was extremely professional and helpful.