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Address

6190 Tutt Blvd
Colorado Springs, CO 80923

Phone

719-292-1787

719-292-1787

800-688-8057

800-688-8057

Property Open

Mon-Sun 06:00 AM - 09:00 PM

Storage Facility Features

  • Climate Control Storage
  • Small, Medium & Large Storage Units
  • Indoor Storage Units

Phone

719-292-1787

719-292-1787

800-688-8057

800-688-8057

Property Open

Mon-Sun 06:00 AM - 09:00 PM

Storage Facility Features

  • Climate Control Storage
  • Small, Medium & Large Storage Units
  • Indoor Storage Units
Close Location Details View Location Details
Reserve TodayMonth-to-Month Rent, No obligations
  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x5'
    Online only price
    $ 19/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 19 /mo $ 25
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x5'
    Online only price
    $ 25/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x5'
    • Climate Controlled
    • Locker
    • Upstairs/elevator
    $ 25 /mo $ 34
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

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  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x5'
    Online only price
    $ 27/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x5'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 27 /mo $ 36
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x5'
    Online only price
    $ 56/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 10'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 56 /mo $ 74
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    5'x10'
    Online only price
    $ 68/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 68 /mo $ 90
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x10'
    Online only price
    $ 86/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 86 /mo $ 115
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x10'
    Online only price
    $ 113/mo
    Online only price
    50% off first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 113 /mo $ 150
    Online only price
    + one-time $29 admin fee
    50% off first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x15'
    Online only price
    $ 123/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 123 /mo $ 164
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x15'
    Online only price
    $ 149/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x15'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 149 /mo $ 198
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.

    10'x20'
    Online only price
    $ 178/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x20'
    • Climate Controlled
    • Upstairs/elevator
    $ 178 /mo $ 237
    Online only price
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Colorado Springs Storage Units Off N Powers Blvd

Colorado Springs self storage is near Snowy River Park, just off N Powers Blvd. (SH 21) and Dublin Blvd. This storage facility has more than 1,200 new storage units, offering something for everyone, whether you frequent First & Main Town Center or prefer the outdoors at Cottonwood Creek Park.
Need cheap storage? Our 5x5 storage units and 5x10 storage units are affordable and the perfect place to store that outdoor gear (or boxes from the nearby Costco). This is a great option for students at the University of Colorado Colorado Springs (UCCS) or anyone who could just use more closet space.
Our popular 10x10 storage units offer more space for not much more money, letting you stow the equivalent of a one- or two-bedroom apartment. Our climate controlled storage adds an extra layer between your valuables and the elements.
Preparing for a move or big renovation project? Try out our gargantuan 10x20 storage units. This size is your best bet if you need to empty out a home and store bulky items like couches, beds and refrigerators.
We are open seven days a week. Stop by today and let us help you win the fight against clutter.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 319)

September 28, 2024
Google Public Storage Jim Ruwwe
Julie was extremely helpful and very professional. She assisted in getting the best rate available and saved us a ton of money. Thanks Julie!!
September 28, 2024
Google Public Storage Debbye Hughes
Julie is one of the nicest people I have had contact with. She is extremely customer oriented... I am very glad to have met her and to do business with her! 10 ⭐️ 's
September 22, 2024
Google Public Storage Sheila Downing
September 4, 2024
Google Public Storage John Berg
Facility is very well maintained, Chris is super and provides exceptional service. I would highly recommend this location.
September 3, 2024
Google Public Storage Alexandra Garst
Chris is very kind and truly helpful in answering any & all questions you may have. Highly recommend him with help for your storage needs!
September 1, 2024
Google Public Storage Renee Connelli
I had stopped in inquiring from Oregon on units I had a very great experience while talking to them on the phone they were super friendly super willing to step up and tell me which ones would be closest to me I did check out a few of the units I did find one that was on Powers that was a lot closer to me but I truly appreciate all of the help and the willingness to you know if I came into town to show me what units they had in the sizes because I was kind of unaware would have five by you know 10 would look like so I appreciate your crew you have an amazing awesome Public Storage
July 30, 2024
Google Public Storage Kaleb Gentles
Chris was very friendly and helpful, made my process of renting a unit smooth and easy
July 29, 2024
Google Public Storage Jackson McGuire
Chris was so amazing and friendly, I highly recommend this location.
July 29, 2024
Google Public Storage Sami Shaw
Chris is awesome to work with! Very informative and SUPER helpful!! Come and talk to Chris for your storage needs!
July 29, 2024
Google Public Storage Preston Shaw
Good people in the office. Chris is professional and always helps us in any way he can.
July 4, 2024
Google Public Storage Joanie Perlin
Love working with Chris, the manager at public storage. He is always so helpful. I was able to move from a second floor to the first floor and save more money.The facility is very clean, and restrooms are available. Love the climate control and that it is indoors. Especially when the weather is snowing or the summers are hot.
July 3, 2024
Google Public Storage yuriyny
Chriss and Kali were the most helpfull in my move endeavor , the place is clean and well taken care of. 5 stars
July 1, 2024
Google Public Storage Jason Stayner
Chris at Public Storage off Tutt has been an absolute pleasure to work with. From his first communication after reserving online, Chris has taken such great care of me. He is pleasant, kind, and has a very warm and welcoming demeanor. The customer service is Top Notch! Thanks for everything, Chris!
June 14, 2024
Google Public Storage Paul L
Great experience, Julie was extremely friendly and professional! Everything went as smooth as you would hope when moving can be so stressful. Thanks!
May 30, 2024
Google Public Storage Natalie Robinson
Raised the rent by $80 within 90 days.
May 3, 2024
Google Public Storage Debb Krocka
Customer service friendly and knowledgeable. Very helpful with selecting size needed.
May 3, 2024
Google Public Storage Robert Williamson
The site Manager is so awesome and helpful! We had some issues with the movers but this team here kicks butt and worked with us through the headache.
April 30, 2024
Google Public Storage Chasity Vails
If you want a great deal for your storage needs head over to Public Storage on Tutt Blvd. Go and ask for Chris. He’s the best. He set me up on my first unit and closed me out on two of my last ones. Checked it out for me because he knew I had been here since 6am with my movers. Great customer service and knows his stuff. Go to the big orange building between Dublin and Stetson Hills. Don’t forget to ask for Chris.
April 29, 2024
Google Public Storage Glenda Calloway
We had an amazing experience at this Public.Storage location. You will love working with Chris.
April 5, 2024
Google Public Storage Jayne “Mx.Lazy” Clark
Chris has been the most helpful and really did an amazing job with helping me through some technical difficulties with my reservation. He was so kind and had so much patience for me. I really felt welcomed which is such a wonderful surprise! I look forward to working with him again!
March 27, 2024
Google Public Storage Judging Amy
$325 a month for WHAT?! How yall can even in good faith charge that much is beyond me. Like we’ve been there for years and have dealt with nothing but price hikes to the point it’s beyond laughable. And what are you giving us? Broken carts? An Iced parking lot because it gets zero sun? A blocked sprinkler head if there’s a fire? A non climate control climate control, it’s freezing in there. The way yall keep upping the rent like there’s not a storage unit on every corner in this town. In other news, 5 stars for the Extra Storage on woodman. Actual climate control. Enclosed loading dock so you’re not out in the elements, more that one point of entry. And $78 a month and they don’t grate the top!
March 7, 2024
Google Public Storage Jen Keating
Max was very patient, friendly, and informative. 5 star service! Thank you, Max!
March 6, 2024
Google Public Storage Cisco Lopez
Chris and Samantha are both amazing and super helpful in helping you pick a storage unit to fit your needs. They have been the best to work with in or around Colorado Springs.
February 28, 2024
Google Public Storage Crow Killer
Climate controlled storage is not climate controlled. That's a lie. Worst of all they let people come in and steal from you. That's right. They allow easy access to burglars it seems then shrug their shoulders and act like they care, doing nothing to help the situation. It also can get iced out and snowy, might not be able to access your storage because they're too cheap and lazy to clear it out and put a bunch of salt down. If you like storage that isn't climate controlled (even though you pay for it), you don't care if you get stolen from, don't mind taking drives to your storage (if it's still there and not stolen) for nothing because you can't get in, and pay an ever increasing premium for it, this is the place for you. Too cheap to even put cameras where the storage units are. Good luck catching the person that stole from you, when they do, do it. Makes me wonder if those that run the place are in on it. Put extra locks on your storage people. You can't trust these clowns at all. Avoid this place like the plague, at least this burglar helping, no Climate controlled location.
February 28, 2024
Google Public Storage Joy IM
I’ve used the Public Storage on Tutt Blvd for almost five years. It’s a very clean and well maintained facility run by Chris, who’s an awesome manager!😃
February 28, 2024
Google Public Storage Gabe Beauperthuy
Manager, Chris was very professional, made me feel my stuff was secure and safe and told me how to use the code and made everything very easy for me. I would use public storage again.
January 15, 2024
Google Public Storage Dylan Blodgett
My mom has a unit there and us not happy with it. Is not really climate controlled. It was below 40 degrees the last 2 times I've gone to her unit on the 2nd floor. Was told it could go from 50-80° in the building so in the summer it's hot in side and out. Call corporate and the manager never called back.
January 14, 2024
Google Public Storage Lisa C.
My mom and I drove into town and had an appointment to rent a storage unit at a different storage facility. Although we arrived on time, the place was closed during their business hours and there was no one available. My mom was very distraught since we had driven many hours and had a moving truck full of belongings and no place to store them. So we drove to Public Storage on Tutt and was greeted by Chris who was very compassionate and helpful. He went above and beyond to find us a unit and even stayed after closing to make sure my mom was taken care of. Customer Service like that is hard to find these days. Thank you Chris!
January 1, 2024
Google Public Storage C. Don Barlow (CryptoBear)
*howls*
December 11, 2023
Google Public Storage Brett Pittman
I set up auto pay a MULTITUDE of times over a ridiculous length of time. After finally having it set up properly (I thought), I had to find out my unit had been sold off, including priceless family movies and memories, for $20. $20 is what a lifetime of memories was worth.
December 10, 2023
Google Public Storage K Colemans
Went into this location yesterday to rent a unit. Was turned away since payment is cash. Went to another location this morning after calling the location and confirming all method of payments are accepted, same gentleman from yesterday turned us away for paying cash. Nowhere on the website does it state they don’t accept cash. This particular location that gentleman could not explain why the woman in front of us price went from $130 to $236 on her second unit. she also was paying cash- or tried to & was informed that they take checks and money order but NO cash. Checks over cash?? Gentleman this morning stated he does have cash but it’s for auction buyers only…don’t waste your time, business, or money because they will waste your time & don’t want your business & money
December 6, 2023
Google Public Storage Anthony Hann
This Public storage is the best place to bring your prized possessions. Also Chris is an Awesome Manager, He really cares about his customers and he is Very Professional and he has a Great staff. Keep Up The Great Work Chris. 👍
November 25, 2023
Google Public Storage Shaun McKinnis
Wonderful, friendly, professional service.
September 30, 2023
Google Public Storage Alexis Rose
Billie Jean (property manager) has gone ABOVE and BEYOND to help me. She was so compassionate, helpful, resourceful, and professional. I can’t say enough good about this woman. I will recommend ANYONE to her. Thank you again Billie Jean. You’re an amazing person!!
September 7, 2023
Google Public Storage Mari
September 4, 2023
Google Public Storage Cineura Dantzler
Mr Chris is sóooooo Amazing!!! Talk about Super professional, knowledgeable, patient (with someone who's never rented a storage unit lol) thank you sir continue being Amazing!!!
August 28, 2023
Google Public Storage JD DELTA
April was very helpful and informative!!! Even though I didn't live near this facility she was able to find me a place closer to where I live!!! I'm very grateful!!! Thank you!!!
August 13, 2023
Google Public Storage Tayven Urbanozo
I urgently needed another unit so I went online and got a good price for it. When I went in person Billie Jean and Chris were able to lock me in for a great price and gave me amazing customer service!
August 2, 2023
Google Public Storage Sanario Townsend
Chris and Tiffany made me smile. Very nice sweet people
July 27, 2023
Google Public Storage glen lotrich
10star Experience. Chris went the extra mile. Efficient. Super Clean. Highly Recommended. TY!!
July 23, 2023
Google Public Storage Chandell Nganga
Chris Sanchez assisted us! He was so helpful, extremely organized and just made the experience a breeze!! 10/10 recommend this location!
July 4, 2023
Google Public Storage Izzy Warholoski
Chris was awesome! Super helpful and joked around with us while we were filling out paperwork! Super great attitude, especially for us coming in 40 minutes before closing time! Thanks for all your help!
June 30, 2023
Google Public Storage Vincent Adames
CARTS. Unless you go when there are no people, there won't be enough carts been here for a couple of years, always a problem
June 26, 2023
Google Public Storage ItsKrystalalalal
Chris was amazing!!! Helped made the whole process easy and fast! Highly recommend him. He is also super friendly.
May 30, 2023
Google Public Storage Maggie Bullerman
Chris was extremely clear and honest, kind, and patient while assisting me today, super great service! Thank you, will definitely recommend your guys' space
April 3, 2023
Google Public Storage Daryn Whisman
I loved my entire tenure as a renter with public storage. Chris was fantastic and made my check out process pain and stress free!
March 21, 2023
Google Public Storage Kimberlee Darnielle
Watch out for hidden fees hard to access for handicapped folks. However, Chris, the manager, is super friendly, a problem solver, and cares personally for each customer to be satisfied and well taken care of.
March 14, 2023
Google Public Storage Betty D
I rented a unit in November 2022. Public Storage on Tutt Blvd went up $75, all at once in January 2023! I can see if the company has to make an increase, but this amount is RIDICULOUS! I called corporate and customer service submitted a request for a rate decrease. They will increase your rate and then tell you that you should've read the small print! This is my second time renting from them. It's also my VERY LAST time! PLEASE notice that MOST of the 4 and 5 stars was submitted over 2 years ago! They are far from the company that they was 2 yrs ago. It seems that they have succumb to GREED over customers. I will take my business to MAXIMUM STORAGE. I have a storage unit that I can fit an RV in for $185 monthly! Check it out before you purchase a unit at Public Storage.
March 4, 2023
Google Public Storage Robert Hartt
February 19, 2023
Google Public Storage Kevin Poole
February 11, 2023
Google Public Storage L K
February 6, 2023
Google Public Storage Michelle Castinado
Chris was so fo Derulo! He helped me with our sons paperwork and helped other customers in a wonderful way too! I'd highly reco.mend this facility!!!
January 26, 2023
Google Public Storage Michael
They just did a MASSIVE increase in price for current renters! Maybe look for places that don't practice these types of price manipulation. Typically these nation-wide storage companies will review their prices often in order to make sure they're charging you as much as they can get away with and just under the limit of what's legal. They know it's a hassle to move all of your stuff to another unit every few months and that you'll probably just stay and swallow whatever increases they throw at you, which are usually gradual, although not in this case! Public Storage has already had to pay for their relentless price gouging after natural disasters in other states. You will HAVE to pay for unnecessary insurance (ins. that doesn't actually cover most of what you store and/or won't pay out if you get robbed... by someone other than Public Storage, of course), buy a lock that only fits their units, pay the constantly increased prices, etc., etc. They were INCREDIBLY accommodating when I was looking for a unit about 2yrs ago and even gave me a bigger unit for the same piece as the smaller unit after giving away the unit I had reserved... and now I understand why. They have steadily increased prices to the point where I'm paying much more than I would be paying if I rented the exact same unit today! I'll be moving ASAP.... just make sure to read the fine print on your contact!
January 12, 2023
Google Public Storage Diana
Chris was so kind & helpful, made the process so easy. 5 stars
January 8, 2023
Google Public Storage Rob Espitia
Chris was an absolute professional and pleasant manager to work with. Most of the time when going through situations that require storage, it’s not an exciting or pleasant time, so working with someone like him was refreshing! Wish every storage facility had a Chris
January 8, 2023
Google Public Storage Angelica Romero
Chris was very nice and helpful when setting us up in a unit! Will recommend this location.
January 3, 2023
Google Public Storage Mike Peralta
January 2, 2023
Google Public Storage jon jb
December 8, 2022
Google Public Storage Barbara Robinson
I love it nice and friendly
December 7, 2022
Google Public Storage Bernadette Ruby
November 2, 2022
Google Public Storage Brandi Marques
Excellent service! Chris was so friendly and showed us the unit before renting with no problem, would definitely recommend this storage unit and location! Elevators are large and easily accessible from front entrance. We moved in the first hour within booking reservation, everything was very smooth!
November 1, 2022
Google Public Storage Mackenzie Williamson
Using them was a very easy process. Chris was super helpful and friendly to me. I definitely feel like my things are safe and my needs are met.
October 29, 2022
Google Public Storage Maryjo Leyba
The storage space is Awesome!!
September 13, 2022
Google Public Storage Shawty74
August 30, 2022
Google Public Storage Liz Henson
Good service, nice to have the carts to move furniture and heavy stuff, very clean and upkept, I've had only good experiences with this public storage.
August 29, 2022
Google Public Storage Nepolion Weddle
August 25, 2022
Google Public Storage Emily Duncan
Chris and Bessie were very helpful with everything we needed! They went above and beyond.
August 21, 2022
Google Public Storage Marnie Pomeroy
Very easy! Great customer service, loved the positive attitude and Chris really knew his stuff.
August 3, 2022
Google Public Storage Aubrie Hart
Chris was so helpful and has amazing customer service!
August 3, 2022
Google Public Storage Shelley Lauer
This place has really good security & I felt safe there when I was alone at the facility. Very clean, and the air conditioner worked great, too! Thank you Chris for your assistance. Would recommend as a storage facility.
July 29, 2022
Google Public Storage Debby JP
Chris helped answer 2 questions and solve 5 problems in a quick, easy, and extremely useful way. He’s always happy and so gracious with everyone he meets. Thank you Chris!!!!
July 27, 2022
Google Public Storage Alex Carey
July 21, 2022
Google Public Storage Stephanie Burnett
The employees do not help you and have an attitude when you ask to show your unit because you don’t know where it’s at. It’s very strict on security and if your hands are full it can be very frustrating. The parking lot is at a slope…be careful because your stuff will roll away if it’s on a cart. You will hit somebody’s car or your own. I would not recommend this storage facility.
June 29, 2022
Google Public Storage cc cc
I like that Chris was very kind, professional, and helpful. I recommend Chris's services.
June 27, 2022
Google Public Storage Richard Graf
Place was clean and well secured. Chris was great to work with and I appreciated his friendly assistance!
June 25, 2022
Google Public Storage Andrew Guinn
Great customer service. Jarmar was Awesome and answered all of our questions. Very satisfied so far.
June 25, 2022
Google Public Storage Michael Myers
Chris was EXTREMELY helpful today in assisting me with security questions as well as rate increase questions. It’s customer service like this that drives repeat customers. Thank you Chris for all of your help and knowledge.
May 29, 2022
Google Public Storage Debbie Demchek
Every 6 months they raise the rate for a unit, getting unafordable.
May 28, 2022
Google Public Storage Baby Dunkin
Chris was super helpful and very sweet. Will definitely be coming back for any future needs!
May 28, 2022
Google Public Storage Tracy F
Overall the customer service team is nice HOWEVER; they charged me the full amount for another month after I had already moved out and had checked out with two people, I had to call and talk to customer service to get the issue resolved 3 times. For some reason they sent me a snail mail check for 7$ then I had to call again and talk to someone and was told the rest of the amount was on its way again snail mail and that I would receive that 7 to 8 weeks later?! This is kind of a ridiculous amount of time to wait for a refund when it was their fault, and the headache of calling several times was very inconvenient for me. I also do not like that they don't prorate storage rent if you move out anytime past the first of the month, I moved out on the 5th, they charged me for that entire month and the month after (by mistake). I probably won't rent with them again.
May 6, 2022
Google Public Storage Tawana Tubbs
This facility is very clean and well maintained. I enjoyed using the Public Storage app to make payments and gain access to my unit.
May 2, 2022
Google Public Storage Til Bender
What a huge facility. Convenient.
April 13, 2022
Google Public Storage Jamal Green
April 2, 2022
Google Public Storage Chaz Bradley
Thank you Chris he was great I highly recommend!!
March 10, 2022
Google Public Storage Katelynn Kruger
Chris was excellemt, courteous and prompt
March 2, 2022
Google Public Storage Ronnie H
Wow, best customer service ever! Chris was outstanding. He is the reason I keep giving this Public Storage my business. Thanks a million Chris!
March 2, 2022
Google Public Storage Honnah Hathaway
Chris and Reina were very friendly and helpful. Great customer service!
February 3, 2022
Google Public Storage BK
Reina is simply the best thing since sliced bread. A lovely personality that makes you feel warm and fuzzy when speaking with her. If Public Storage can clone her, they should. Customer service at its finest.
January 14, 2022
Google Public Storage Rebecca Blair
The staff is so kind and helpful!!! Hands down, would recommend this particular location!
January 10, 2022
Google Public Storage J B
Service was good. The employee that assisted us talked really fast but was informative and very nice.
January 7, 2022
Google Public Storage Sharon Wiebelhaus
January 2, 2022
Google Public Storage Jesse Duncan
Set up an account for Jan 1 2022, went to the building Jan 2 at 2 PM to get my key, door says hours are 9:30 to 5. Waiting from 2:00 til 3:45 and nobody ever showed up to the office. Now I just want a refund.